Infobip system status

Infobip system status history

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Operational

Maintenance

Major Outage

Degraded performance

All Systems Operational
Customer Portal Login/Homepage Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
People Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Moments Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Analyze Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Conversations Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Answers Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Channels and Numbers Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Other Portal Apps Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
SMS Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Number Lookup Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Voice Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Email Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
Pakistan Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
MMS Operational
Global (Germany) Operational
United States Operational
Pakistan Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
ChatApps Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Live Chat Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Mobile Push Notifications Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
USSD Operational
Global (Germany) Operational
Mobile Identity Operational
Brazil Operational
Global (Germany) Operational
India Operational
Integrations Operational
Global (Germany) Operational
Pakistan Operational
SMPP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
HTTP API Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Vietnam Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
India - Planned maintenance of network infrastructure May 7, 2024 19:00-22:00 UTC
Update - The scheduled maintenance has been postponed to the following timeframe:

Start (UTC): 07 May 2024 19:00
End (UTC): 07 May 2024 22:00
Purpose: Network infrastructure optimization

While not expected, connectivity interruptions of up to a cumulative of 15 minutes are possible for hosted services within the maintenance time window.
Apr 02, 2024 - 07:21 UTC
Scheduled - Within the below specified timeframe, we will undergo a planned maintenance procedure with the goal of optimizing our India Data Center's networking infrastructure.

Start (UTC): 09 April 2024 19:00
End (UTC): 09 April 2024 22:00
Purpose: Network infrastructure optimization

While not expected, connectivity interruptions of up to a cumulative of 15 minutes are possible for hosted services within the maintenance time window.
Mar 26, 2024 - 12:59 UTC
Indonesia - Planned maintenance of server infrastructure May 8, 2024 08:30-09:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 25, 2024 - 09:45 UTC
Scheduled - We will be performing a disk upgrade for servers located in our Indonesian data center. Throughout the maintenance window, we anticipate approximately 15 minutes of downtime or degraded performance for a variety of services hosted on the Indonesia data center.

Start: 08 May2024. 08:30 UTC
End: 08 May 2024. 09:30 UTC
Purpose: Upgrade and optimization
Apr 24, 2024 - 11:22 UTC
SSL certificate renewal of *.api-sa2.infobip.com May 13, 2024 14:00-20:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-sa2.infobip.com, timeframe:
- Start (UTC): 13 May 14:00
- End (UTC): 13 May 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Mar 07, 2024 - 00:23 UTC
SSL certificate renewal of *.api-id1.infobip.com May 13, 2024 14:00-20:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-id1.infobip.com, timeframe:
- Start (UTC): 13 May 14:00
- End (UTC): 13 May 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Mar 07, 2024 - 00:25 UTC
United States - Planned Maintenance of DDoS protection service May 20, 2024 06:00-13:00 UTC
We will be performing planned maintenance on our United States data center during the below specified period. The goal of the maintenance is to evaluate and optimize the performance of our DDoS protection service.
No impact on the services is expected, however due to the nature of the maintenance, small interruptions may occur during the maintenance time window.

Start (UTC): 20 May 2024 06:00 UTC
End (UTC): 20 May 2024 13:00 UTC
Purpose: Evaluation and optimization of DDoS protection service

Please note, Customer Portal functionality will not be affected, even in the case of interruptions.

If you notice any interruptions, kindly reach out to our support team at support@infobip.com
Posted on Apr 29, 2024 - 13:12 UTC
SSL certificate renewal of *.api-jb.infobip.com Jun 3, 2024 14:00-20:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-jb.infobip.com, timeframe:
- Start (UTC): 03 June 14:00
- End (UTC): 03 June 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Mar 28, 2024 - 00:49 UTC
SSL certificate renewal of *.api-da.infobip.com Jun 10, 2024 14:00-20:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-da.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 04, 2024 - 00:25 UTC
SSL certificate renewal of *.api-us2.infobip.com Jun 10, 2024 14:00-20:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 04, 2024 - 00:28 UTC
SSL certificate renewal of *.api-han.infobip.com Jun 10, 2024 14:00-20:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 04, 2024 - 00:21 UTC
SSL certificate renewal of *.api-sp3.infobip.com Jun 10, 2024 14:00-20:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 04, 2024 - 00:19 UTC
SSL certificate renewal of *.api-my1.infobip.com Jun 10, 2024 14:00-20:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 04, 2024 - 00:17 UTC
SSL certificate renewal of *.api-sg1.infobip.com Jun 10, 2024 14:00-20:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 04, 2024 - 00:14 UTC
SSL certificate renewal of *.openmarket.com Jun 17, 2024 11:00-11:30 UTC
We will be performing automatic renewal of our SSL certificate for *.openmarket.com, timeframe:

- Start (UTC): 17 June 11:00
- End (UTC): 17 June 11:30

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on May 03, 2024 - 08:21 UTC
SSL certificate renewal of *.infobip.com Jun 24, 2024 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.infobip.com, timeframe:
- Start (UTC): 24 June 11:00
- End (UTC): 24 June 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 18, 2024 - 00:36 UTC
SSL certificate renewal of *.api-da.infobip.com Jun 24, 2024 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-da.infobip.com, timeframe:
- Start (UTC): 24 June 11:00
- End (UTC): 24 June 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 20, 2024 - 11:37 UTC
SSL certificate renewal of *.api.infobip.com and api.infobip.com Jul 1, 2024 11:00-17:00 UTC
Update - Please note that the certificate for the non-wildcard endpoint api.infobip.com will also be renewed.
Apr 25, 2024 - 12:50 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api.infobip.com, timeframe:
- Start (UTC): 01 July 11:00
- End (UTC): 01 July 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

Kindly note that both endpoints will now be under *.api.infobip.com.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Apr 25, 2024 - 01:00 UTC
SSL certificate renewal of *.api-us.infobip.com Jul 1, 2024 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-us.infobip.com, timeframe:
- Start (UTC): 01 July 11:00
- End (UTC): 01 July 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 25, 2024 - 00:58 UTC
Past Incidents
May 5, 2024

No incidents reported today.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024
Global (Germany) - WhatsApp service degradation
Resolved - The issue has been successfully resolved and the WhatsApp service is once again operational. You may have experienced delays in WhatsApp traffic during the below provided timestamps

Start (UTC): 02 May 12:32 UTC
End (UTC): 02 May 13:03 UTC
Impact: WhatsApp traffic delays
May 2, 13:04 UTC
Investigating - We are experiencing issues with our WhatsApp service. You may experience delays in traffic processing. Our team is already working on this and we'll share updates soon.
May 2, 12:55 UTC
United States - Moments service degradation
Resolved - The issue has been successfully resolved and the Moments service on the United States data center is once again fully operational. You may have experienced delays in sent traffic during the below provided timestamps.

Start (UTC): 02 May 09:46 UTC
End (UTC): 02 May 10:45 UTC
Impact: Traffic delays
May 2, 10:54 UTC
Investigating - We are currently experiencing issues with our Moments service on United States data center. You may experience issues with delays while sending messages. Our dedicated team is already working on this issue and more information will follow.
May 2, 10:34 UTC
Pakistan - Customer Portal degradation
Resolved - This is to inform you that we are no longer experiencing issues with our Portal service on PK2 data center.

Start (UTC): 01 May 2024 16:10 UTC
End (UTC): 01 May 2024 23:00 UTC

Impact: Users are not able to log in to portal-pk2.infobip.com/
May 2, 00:30 UTC
Update - Our dedicated team is still working on the solution. We will continue to share updates.
May 1, 22:13 UTC
Update - Our dedicated team is still working on the solution. We will continue to share updates.
May 1, 19:06 UTC
Update - Our dedicated team is still working on the solution. We will continue to share updates.
May 1, 18:34 UTC
Identified - Our dedicated team have identified the issue and is currently working on a fix. We will continue to share updates.
May 1, 18:04 UTC
Update - The issues with the Customer Portal portal-pk2.infobip.com persist, including difficulties with login and slowness in accessing services. Investigation is ongoing and we will keep you updated.
May 1, 17:42 UTC
Investigating - We are currently experiencing issues with the Customer Portal. Users may encounter difficulties while attempting to log in to portal-pk2.infobip.com or experiencing slowness while accessing its services. Our technical team is actively investigating the matter to restore normal functionality.
May 1, 17:15 UTC
May 1, 2024
Apr 30, 2024
Global (Germany) - Conversations - Planned maintenance of database infrastructure
Completed - The scheduled maintenance has been completed.
Apr 30, 02:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:00 UTC
Update - The previously announced maintenance activity has been postponed by two hours from it's originally planned start time. Please find the updated maintenance timeframe below:

Start (UTC): 29 April 2024 22:00
End (UTC): 30 April 2024 02:00
Purpose: Database infrastructure upgrade and optimization

During this activity, a short process of services reconnecting to the mentioned database will be performed. This will last less than a minute and is not expected to result in impact or a visible effect on the performance of Conversations.
Apr 26, 12:06 UTC
Scheduled - As part of a database infrastructure upgrade initiative, we will be performing updates to the database utilized by the Conversations service at our Global (Germany) data center during the following period:

Start (UTC): 29 April 2024 20:00
End (UTC): 30 April 2024 00:00
Purpose: Database infrastructure upgrade and optimization

During this activity, a short process of services reconnecting to the mentioned database will be performed. This will last less than a minute and is not expected to result in impact or a visible effect on the performance of Conversations.
Apr 15, 09:50 UTC
Apr 29, 2024
SSL certificate renewal of *.email-api-in.infobip.com
Completed - Certificate renewal completed successfully
Apr 29, 11:58 UTC
In progress - Certificate renewal in progress
Apr 29, 11:58 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.email-api-in.infobip.com, timeframe:
- Start (UTC): 29 April 14:00
- End (UTC): 29 April 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Feb 23, 14:07 UTC
SSL certificate renewal of *.email-api-us.infobip.com
Completed - Certificate renewal completed successfully
Apr 29, 11:58 UTC
In progress - Certificate renewal in progress
Apr 29, 11:58 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.email-api-us.infobip.com, timeframe:
- Start (UTC): 29 April 14:00
- End (UTC): 29 April 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Feb 23, 14:09 UTC
SSL certificate renewal of *.email-api.infobip.com
Completed - Certificate renewal completed successfully
Apr 29, 11:58 UTC
In progress - Certificate renewal in progress
Apr 29, 11:58 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.email-api.infobip.com, timeframe:
- Start (UTC): 29 April 14:00
- End (UTC): 29 April 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Feb 23, 14:06 UTC
Apr 28, 2024

No incidents reported.

Apr 27, 2024
Turkey - General connectivity issues
Resolved - The issue has been successfully resolved and the service is once again fully operational.
During the below-mentioned timeline, you may have noticed delays with processing requests and messages while utilizing service hosted at our Turkey data center.

Start: 27 April 2024 17:01 UTC
End: 27 April 2024 18:56 UTC
Impact: You may have experienced irregularities in sending SMS and Voice traffic, delays, and issues in receiving delivery reports.
Apr 27, 19:55 UTC
Update - Our dedicated team is still working on the solution. We will continue to share updates.
Apr 27, 18:49 UTC
Identified - Our dedicated team have identified the issue and is currently working on a fix. We will continue to share updates.
Apr 27, 18:21 UTC
Update - We continue experiencing general connectivity issues with our Turkey data center. Clients utilizing hosted services may experience irregularities in sending traffic, delays, and issues in receiving delivery reports. Investigation is ongoing and we will keep you updated.
Apr 27, 17:50 UTC
Investigating - Please note that we're currently experiencing a general connectivity issue with our Turkey data center. Clients utilizing hosted services may experience irregularities in sending traffic, delays, and issues in receiving delivery reports. We're currently investigating the issue and keep you updated.
Apr 27, 17:40 UTC
Apr 26, 2024
United States - MMS traffic processing issues
Resolved - The degradation affecting the MMS service has been resolved and the traffic is back to normal again.

Start (UTC): 26 April 16:11 UTC
End (UTC): 26 April 16:25 UTC
Impact: You may have experienced issues on your MMS traffic
Apr 26, 17:02 UTC
Investigating - We are observing a degradation on the MMS traffic sent through our United States data center.
Our dedicated team is investigating the situation and more updates will follow soon.
Apr 26, 16:40 UTC
Global (Germany) - Moments service processing degradation
Resolved - The issue has been successfully resolved and our Moments service is once again fully operational.
During the below-mentioned timeline, you may have noticed delays with processing requests and messages while utilizing the Moments service hosted at our Global (Germany) data center. Besides mentioned issue, we have had issues with processing traffic when using our API.

Start (UTC): 26 April 07:33 UTC
End (UTC): 26 April 08:30 UTC
Impact: Receiving errors when starting campaigns over Moments service, and while sending traffic over API you might receive error 5xx.
Apr 26, 08:44 UTC
Investigating - We are currently experiencing a degradation of the Customer Portal Moments module. Campaigns and flows created over Moments may experience delays in processing. Our team is working on this and more updates will follow in the next update.
Apr 26, 08:00 UTC
Global (Germany) - Answers - Planned maintenance of database infrastructure
Completed - The scheduled maintenance has been completed.
Apr 26, 08:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 07:00 UTC
Scheduled - As part of a database infrastructure upgrade initiative, the database utilized by the Answers service at our Global (Germany) data center will be migrated to a new cluster during the following period:

Start (UTC): 26 April 2024 07:00
End (UTC): 26 April 2024 08:00
Purpose: Database infrastructure upgrade and optimization

As a part of this activity, there will be a period of approximately 15 minutes during which the database will be accessible in read-only mode, meaning that all activities that include creating or updating bot data (bot creation, updating, launching, stopping, deleting) will not be available. Viewing bot information and traffic processing over Answers will not be affected and will go uninterrupted throughout the maintenance.
Apr 11, 09:10 UTC
Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024
Global (Germany) - Issue with login to Customer Portal
Resolved - The issue has been successfully resolved and the service is once again operational.

Start (UTC): 23 April 02:00
End (UTC): 23 April 05:03
Impact: Users might have issues logging in the web portal
Apr 23, 06:45 UTC
Update - We are continuing to investigate this issue.
Apr 23, 05:22 UTC
Investigating - We are currently experiencing an issue with Customer Portal.
You may have intermittent difficulty logging in to Customer Portal with Hcaptcha Verification failed.
Our team is investigating the issue and more details will be shared in the next update.
Apr 23, 04:27 UTC
Apr 22, 2024
EU Region-locked (Germany) - Conversations and Email service degradation
Resolved - The issue has been successfully resolved and the service is once again operational. The storage on our data center was affected causing issues with file uploads.

Start (UTC): 21 April 02:40
End (UTC): 22 April 07:52
Impact: the agents and users could not upload the files in Conversations and email messages
Apr 22, 08:05 UTC
Investigating - We are currently experiencing issues with Conversations and Email services over EU Region-locked (Germany) data center. The issue is currently being investigated and more information will follow in the next update.

The impact is the following:
- The voice recordings uploads are being delayed
- The agents cannot upload new files in conversations
- Attachments cannot be added to emails
Apr 22, 07:47 UTC
Apr 21, 2024

No incidents reported.

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