Infobip Status

All Systems Operational

EMEA - Applications Operational

Customer Portal Login/Homepage Operational

People Operational

Moments Operational

Analyze Operational

Conversations Operational

Answers Operational

Things Operational

Channels and Numbers Operational

Other Portal apps Operational

EMEA - Channels Operational

SMS Operational

Number Lookup Operational

Voice Operational

Email Operational

RCS Operational

MMS Operational

WhatsApp Business Operational

ChatApps Operational

Live Chat Operational

Mobile App Messaging (Push) Operational

USSD Operational

Mobile Identity Operational

EMEA - Interface/API Operational

SMPP Operational

HTTP API Operational

SIP trunk Operational

SMTP Operational

AMERICAS (NAM) - Applications Operational

Customer Portal Login/Homepage Operational

People Operational

Moments Operational

Analyze Operational

Conversations Operational

Answers Operational

Things Operational

Channels and Numbers Operational

Other Portal Apps Operational

AMERICAS (NAM) - Channels Operational

SMS Operational

Number Lookup Operational

Voice Operational

Email Operational

RCS Operational

MMS Operational

WhatsApp Business Operational

ChatApps Operational

Live Chat Operational

Mobile App Messaging (Push) Operational

AMERICAS (NAM) - Interface/API Operational

SMPP Operational

HTTP API Operational

SIP Trunk Operational

SMTP Operational

AMERICAS (LATAM) - Channels Operational

SMS Operational

Number Lookup Operational

Voice Operational

WhatsApp Business Operational

ChatApps Operational

Live Chat Operational

Mobile Identity Operational

AMERICAS (LATAM) - Interface/API Operational

SMPP Operational

HTTP API Operational

SIP Trunk Operational

SMTP Operational

APAC - Applications Operational

Customer Portal Login/Homepage Operational

People Operational

Moments Operational

Analyze Operational

Conversations Operational

Answers Operational

Things Operational

Channels and Numbers Operational

Other Portal Apps Operational

APAC - Channels Operational

SMS Operational

Number Lookup Operational

Voice Operational

Email Operational

MMS Operational

WhatsApp Business Operational

ChatApps Operational

Live Chat Operational

Mobile Identity Operational

APAC - Interface/API Operational

SMPP Operational

HTTP API Operational

SIP trunk Operational

INDIA - Applications Operational

Customer Portal Login/Homepage Operational

People Operational

Moments Operational

Analyze Operational

Conversations Operational

Answers Operational

Things Operational

Channels and Numbers Operational

Other Portal Apps Operational

INDIA - Channels Operational

SMS Operational

Number Lookup Operational

Voice Operational

Email Operational

RCS Operational

WhatsApp Business Operational

ChatApps Operational

Live Chat Operational

Mobile Identity Operational

INDIA - Interface/API Operational

SMPP Operational

HTTP API Operational

SIP Trunk Operational

SMTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

AMERICAS (NAM) (United States, East/West Coast) Data Centers MMS Service Planned Maintenance Feb 9, 2023 06:00-08:00 UTC

We will be performing a planned maintenance on our AMERICAS (NAM) (United States, East/West Coast) Data Centers with the purpose of infrastructure upgrade and performance optimization of MMS services. During the maintenance time window, up to 15 minutes of cumulative hosted service downtime is expected.

Start (UTC): 9 February 2023 06:00
End (UTC): 9 February 2023 08:00
Purpose: Hardware upgrade and service optimization
Posted on Jan 26, 2023 - 09:38 UTC

EMEA (DE) Data Center Planned Maintenance Mar 11, 2023 22:00 - Mar 12, 2023 04:00 UTC

We will be performing a planned maintenance on our EMEA (DE) Data Center in the below specified timeframe with the aim of hardware upgrade and service optimization. During the maintenance window, you may notice intermittent issues while submitting requests toward the following endpoints:
-api.infobip.com,
-api2.infobip.com,
-smpp2.infobip.net,
-smpp-eu2.infobip.com,
-api-eu2.infobip.com,
-enum-eu2-infobip.com,
-ftp-eu2.infobip.com.

During the specified window, up to 15 minutes of cumulative downtime is expected on hosted services.

Start (UTC): 11 March 2023 22:00
End (UTC): 12 March 2023 04:00
Purpose: Hardware upgrade and service optimization
Posted on Jan 26, 2023 - 14:22 UTC

Past Incidents

Feb 9, 2023

EMEA (PAK) - Issues with Voice Service

Resolved - Connectivity issues were experienced over our EMEA (PAK) Data Center on the timeframe indicated below. This impacted Voice services over on our indicated Data Center.

Start (UTC): 08 February 22:17
End (UTC): 08 February 23:16
Service impact: Irregular delivery with inconsistent delivery times; errors may have been reverted on requests.
Feb 9, 00:26 UTC

Feb 8, 2023

EMEA (DE) - WhatsApp Service Degradation - Multiple senders affected

Resolved - We have experienced issues with the WhatsApp service over our EMEA (DE) data center. During the below time period, you may have encountered issues with Whatsapp traffic.

Start (UTC): 8 February 2023 15:05
End (UTC): 8 February 2023 15:25

Service Impact: Issues with sending and receiving WhatsApp messages.
Feb 8, 16:06 UTC

EMEA (DE) – Bulk Scheduling Message Service Planned Maintenance

Completed - The scheduled maintenance has been successfully completed. During the maintenance, single message bulks experienced slight delays in processing, while bulks submitted with multiple messages were not impacted by this activity. Affected services are once again fully operational.

Start (UTC): 8 February 2023 09:00
End (UTC): 8 February 2023 11:30
Purpose: Bulk Scheduling Service upgrade and optimization
Feb 8, 11:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 09:00 UTC

Scheduled - We will be performing a planned maintenance of Bulk Scheduling Message Service in the below specified time frame. Customer Portal and HTTP API users who are sending single-message campaigns may observe slight delays in traffic processing. Users who are submitting bulks with multiple messages both over Customer Portal and HTTP API, won’t be affected by this activity. This is a continuation of the activity performed on January 25.

Start (UTC): 8 February 2023 09:00
End (UTC): 8 February 2023 13:00
Purpose: Bulk Scheduling Service upgrade and optimization
Jan 11, 08:01 UTC

APAC (ID) - Connectivity issues

Resolved - We observed connectivity issues on our APAC (ID) data center on two occasions. Issues have been resolved.

First occurrence:
Start (UTC): 8 February 9:37
End (UTC): 8 February 9:41

Second occurrence:
Start (UTC): 8 February 9:45
End (UTC): 8 February 9:49

Service Impact: Connectivity issues
Feb 8, 11:00 UTC

Feb 7, 2023

No incidents reported.

Feb 6, 2023

Multiple Locations - Answers degradation

Resolved - We experienced an Answers service temporary degradation. This affected end users experienced since chatbots may not be responding to their messages.

Start (UTC): 6 February 13:00
End (UTC): 6 February 13:30

Service impact: chatbots may not be responding to end users messages.
Feb 6, 15:46 UTC

Feb 5, 2023

No incidents reported.

Feb 4, 2023

Conversations Service – Voice calls channel Planned Maintenance

Completed - The scheduled maintenance has been completed.
Feb 4, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 21:00 UTC

Scheduled - We will undergo scheduled maintenance of Voice calls over Conversations Service (Call Center) within the below specified time. While service downtime is not expected, during the activity clients may experience intermittent difficulties with receiving or placing the calls.

Start (UTC): 4 February 2023 21:00
End (UTC): 4 February 2023 23:00
Purpose: Upgrade and optimization of Voice calls feature within the Conversations Service
Jan 17, 22:28 UTC

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

Multiple Locations - Issues with Email tracking

Resolved - The issue has been successfully resolved and the service is once again operational.

Start (UTC): 31 January 05:00
End (UTC): 1 February 14:07
Impact: Email tracking service
Feb 1, 14:21 UTC

Monitoring - The fix has been deployed and we are currently monitoring the service performance.
Feb 1, 14:09 UTC

Identified - After closer investigation, URL shortener service was not impacted (SMS and WhatsApp were not affected), limiting this matter only to Email tracking service. We will share more details in the next update.
Feb 1, 13:45 UTC

Investigating - We are currently experiencing issues with email tracking and URL shortening service on our EMEA (DE) data center. The scope of the issue is currently being investigated, and more information will follow in the next update.
Feb 1, 13:28 UTC

EMEA (DE) - People module Planned Maintenance

Completed - Customer Portal People module planned maintenance has been successfully completed.

Start (UTC): 1 February 2023 08:00
End (UTC): 1 February 2023 10:30
Purpose: People module service upgrade and optimization
Feb 1, 11:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 08:00 UTC

Scheduled - We will undergo a scheduled maintenance of the People Module Service, both on Customer Portal (https://portal.infobip.com/people) and HTTP API endpoints.

During this maintenance, write requests could fail for maximum of 1 minute per user, where People data changes might not be saved and related requests submitted over HTTP API endpoints could end up unprocessed.

Start (UTC): 1 February 2023 08:00
End (UTC): 1 February 2023 12:00
Purpose: People module service upgrade and optimization
Jan 12, 23:12 UTC

APAC (VN) - Connectivity Degradation

Resolved - The issue has been successfully resolved and all services are once again operational.
During the below specified time, you may have experienced intermittent issues while submitting the traffic over the mentioned data center.

Start (UTC): 01 February 2023 04:13
End (UTC): 01 February 2023 05:08
Impact: Intermittent connectivity issues
Feb 1, 05:26 UTC

Investigating - We are currently experiencing connectivity issues over our APAC (VN) data center. The issue is currently being investigated and more information will follow in the next update.
Feb 1, 04:57 UTC

Jan 31, 2023

No incidents reported.

Jan 30, 2023

EMEA (DE) - Salesforce Marketing Cloud integration issues

Resolved - We experienced issues with Salesforce integration over our HTTP API service. During the below specified time frame, users may have noticed difficulties while sending messages over Salesforce CRM. Other HTTP API users were not impacted by this issue.

Start (UTC): 30 January 14:30
End (UTC): 30 January 14:44
Impact: Salesforce integration over HTTP API service
Jan 30, 16:17 UTC

Jan 29, 2023

Customer Portal (portal.infobip.com) - Help and Support Chat feature planned maintenance

Completed - The scheduled maintenance has been completed.
Jan 29, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 02:01 UTC

Scheduled - We will undergo a scheduled maintenance of our Customer Portal (portal.infobip.com) - Help and Support module's Chat feature during the time specified below. Page visitors will not be able to establish new chats with our Support, and ongoing chats will be disconnected for both agents and visitors.

Start (UTC): 29 January 2023 02:00
End (UTC): 29 January 2023 03:00
Impact: Inability to reach Infobip's Support over Chat

While the maintenance is underway, feel free to send your inquires to support@infobip.com as tickets will be processed without any interruptions during this time.
Jan 23, 08:39 UTC

Jan 28, 2023

No incidents reported.

Jan 27, 2023

EMEA (DE) - Email Broadcast Processing Issues

Resolved - The issue has been successfully resolved and the service is once again operational. Email Broadcast content and templates can be edited again and continue to preview without any errors.

Start (UTC): 26 January 20:57
End (UTC): 27 January 3:40
Impact: Content and Templates on Email Broadcast are reverting an error when Edit or Preview option is selected.
Jan 27, 03:59 UTC

Monitoring - The issue with Email Broadcast has been identified. The email content cannot be edited, same error is found when using templates. An error is reverted when it proceeds to Preview. A fix has been deployed and currently checking if email content can now be edited and continue to preview.
Jan 27, 03:47 UTC

Update - We are continuously investigating the issue and will provide more information once available.
Jan 27, 03:31 UTC

Investigating - We are currently experiencing general issues over EMEA (DE) data center regarding Email service on Broadcast in Customer Portal. The scope of the issue is currently being investigated and more information will follow in the next update.
Jan 27, 03:11 UTC

Jan 26, 2023

EMEA (KZ) - Network Connectivity Issues

Resolved - The issue was identified to only be affecting a very small volume of traffic due to the network connectivity issues. This has been successfully resolved and the service is once again operational.

Start (UTC): 25 January 23:36
End (UTC): 26 January 00:26
Impact: Limited impact on HTTP API service; only clients submitting to api-kz.infobip.com were affected by this issue
Jan 26, 00:44 UTC

Investigating - We are currently experiencing general issues over EMEA (KZ) data center. The scope of the issue is currently being investigated and more information will follow in the next update.
Jan 26, 00:13 UTC