Infobip system status

Infobip system status history

Our status page provides real-time updates on our services.

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Operational

Maintenance

Major Outage

Degraded

All Systems Operational
Customer Portal Login/Homepage Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
People Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Moments Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Analyze Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Conversations Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Answers Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Channels and Numbers Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Other Portal Apps Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMS Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Number Lookup Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Voice Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Email Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
Pakistan Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
MMS Operational
Global (Germany) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Live Chat Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Mobile Push Notifications Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
USSD Operational
Global (Germany) Operational
Mobile Identity Operational
Brazil Operational
Global (Germany) Operational
India Operational
Integrations Operational
Global (Germany) Operational
Pakistan Operational
SMPP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
HTTP API Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing routine patching of databases hosted on our Global (Germany) data center.

During this process, you may experience brief service disruptions, including rejected API calls, minor delays in message processing, and occasional errors on the Customer Portal interface. These interruptions are expected to last no more than 15 minutes in total

This patching is essential to keep our databases current and ensure they operate at peak performance.

Start (UTC): 24 July 2024 22:00
End (UTC): 25 July 2024 06:00
Purpose: Database patching

Posted on Jul 10, 2024 - 11:05 UTC
We will undergo a planned maintenance activity at our Global (Germany) and EU Region-locked (Germany) data centers with the aim of upgrading equipment firmware and overall optimization of traffic at these locations.

Start (UTC): 29 July 2024 19:00
End (UTC): 29 July 2024 23:00
Purpose: Network infrastructure upgrade and optimization

During the most crucial phase of the maintenance, there may be brief connectivity interruptions to services hosted at the Global (Germany) and EU Region-locked (Germany) data centers. These disruptions are expected to last no longer than 15 minutes within the scheduled maintenance window.

Posted on Jul 15, 2024 - 08:59 UTC
We will be performing automatic renewal of our SSL certificate *.api-in2.infobip.com, timeframe:
- Start (UTC): 30 July 11:00
- End (UTC): 30 July 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on May 26, 2024 - 00:33 UTC
We will be performing routine patching of databases at our Global (Germany) and United States data centers.
During this activity, brief disruptions in traffic processing (manifesting mainly as minor delays in sending out the submitted messages) might occur for up to 15 minutes per single location (data center), during the most critical part of the patching process.

This patching is essential to keep our databases current and ensure they operate at peak performance.

Start (UTC): 01 August 2024 07:00
End (UTC): 01 August 2024 15:00
Purpose: Database patching

Posted on Jul 18, 2024 - 07:31 UTC
Update - The scheduled maintenance of the Live Chat service has been postponed to a new date due to unforeseen circumstances that need to be addressed before this upgrade.
Along with the previously announced locations, Live Chat at our United States data center will be upgraded on this occasion as well.

New timeframe:

Start (UTC): 03 August 2024 12:00
End (UTC): 03 August 2024 13:00
Impact: Undelivered messages or widget access issues on Live Chat

Jul 20, 2024 - 06:14 UTC
Scheduled - We will be undergoing a planned maintenance of our Live Chat service at the EU Region-locked (Germany), Global (Germany) and Saudi Arabia data centers during the below time frame.
Some messages sent using the Live Chat channel might be undelivered or the widget might behave unexpectedly while the works are underway.

Start (UTC): 20 July 2024 12:00
End (UTC): 20 July 2024 13:00
Impact: Undelivered messages or widget access issues on Live Chat

Jul 02, 2024 - 09:02 UTC
We will undergo a planned maintenance activity at our Global (Germany) and EU Region-locked (Germany) data centers with the aim of upgrading equipment firmware and overall optimization of traffic at these locations.

Start (UTC): 04 August 2024 21:00
End (UTC): 05 August 2024 00:00
Purpose: Network infrastructure upgrade and optimization

During the most crucial phase of the maintenance, there may be brief connectivity interruptions to services hosted at the Global (Germany) and EU Region-locked (Germany) data centers. These disruptions are expected to last no longer than 15 minutes within the scheduled maintenance window.

Posted on Jul 22, 2024 - 06:28 UTC
We will be performing routine patching of databases hosted on our Indonesia data center.

During this process, you may experience brief service disruptions, including rejected API calls, minor delays in message processing, and occasional errors on the Customer Portal interface. These interruptions are expected to last no more than 15 minutes in total

This patching is essential to keep our databases current and ensure they operate at peak performance.

Start (UTC): 08 August 2024 07:00
End (UTC): 08 August 2024 15:00
Purpose: Database patching

Posted on Jul 24, 2024 - 08:14 UTC
We will be performing automatic renewal of our SSL certificate *.api-tr1.infobip.com, timeframe:
- Start (UTC): 14 August 11:00
- End (UTC): 14 August 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jun 10, 2024 - 00:35 UTC
Past Incidents
Jul 24, 2024
Completed - Certificate renewal completed successfully
Jul 24, 11:24 UTC
In progress - Certificate renewal in progress
Jul 24, 11:24 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-eu1.infobip.com, timeframe:
- Start (UTC): 24 July 11:00
- End (UTC): 24 July 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

May 20, 08:12 UTC
Completed - Certificate renewal completed successfully
Jul 24, 11:24 UTC
In progress - Certificate renewal in progress
Jul 24, 11:24 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-pk.infobip.com, timeframe:
- Start (UTC): 24 July 11:00
- End (UTC): 24 July 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

May 20, 00:43 UTC
Completed - Certificate renewal completed successfully
Jul 24, 11:24 UTC
In progress - Certificate renewal in progress
Jul 24, 11:24 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-eu2.infobip.com, timeframe:
- Start (UTC): 24 July 11:00
- End (UTC): 24 July 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

May 20, 00:50 UTC
Completed - Certificate renewal completed successfully
Jul 24, 11:24 UTC
In progress - Certificate renewal in progress
Jul 24, 11:24 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-pk2.infobip.com, timeframe:
- Start (UTC): 24 July 11:00
- End (UTC): 24 July 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

May 20, 00:46 UTC
Resolved - Full service functionality has been restored on all locations.

Start (UTC): 24th of July 2024., 06:31
End (UTC): 24th of July 2024., 07:42
Service impact: Users might have observed issues with Conversations product and LiveChat history

Jul 24, 07:46 UTC
Update - We are continuing to investigate this issue.
Jul 24, 07:33 UTC
Investigating - We are currently experiencing degradation of our Conversations service. Our team is already working on this case and we'll provide updates soon. LiveChat history may be unavailable.
Jul 24, 07:31 UTC
Jul 23, 2024
Completed - The scheduled maintenance has been completed and all services are functioning as expected.
Jul 23, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:00 UTC
Scheduled - We will undergo a planned maintenance of database infrastructure on our Indonesia data center during the time frame specified below.
Short interruptions affecting services hosted on the Indonesia data center will be possible during maintenance window.

Start (UTC): 23 July 2024 07:00
End (UTC): 23 July 2024 08:00
Purpose: Upgrade and optimization of database performance

Jul 5, 07:38 UTC
Jul 22, 2024
Completed - The scheduled maintenance has been completed and all services are functioning as expected.
Jul 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:30 UTC
Scheduled - We will be undergoing a planned maintenance of message scheduling service on our Global (Germany) data center.
Infobip customers submitting bulk traffic or scheduled campaigns via HTTP API or the Customer Portal (Moments Broadcasts or Flows) may notice message processing delays or intermittent rejections of single-message campaigns.

Time frame:
Start (UTC): 22 July 2024 05:30
End (UTC): 22 July 2024 08:00
Purpose: Optimization of message scheduling service.

Jul 3, 13:23 UTC
Completed - The scheduled maintenance has been completed and all services are functioning as expected.
Jul 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 07:00 UTC
Scheduled - We will undergo a planned maintenance of database infrastructure on our Indonesia data center.
Short interruptions affecting services hosted on the Indonesia data center will be possible during maintenance window.

Start (UTC): 22 July 2024 07:00
End (UTC): 22 July 2024 08:00
Purpose: Upgrade and optimization of database performance

Jul 5, 07:22 UTC
Completed - The scheduled maintenance has been postponed.
Jul 22, 00:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:00 UTC
Scheduled - Within the below specified time frame, we will undergo a planned maintenance of network infrastructure on our EU Region-locked (Germany) and Global (Germany) data centers.

Start (UTC): 21 July 2024 21:00 UTC
End (UTC): 22 July 2024 00:00 UTC
Purpose: Network infrastructure optimization

While not expected, connectivity interruptions are possible within the maintenance window.

Jul 4, 12:11 UTC
Jul 21, 2024
Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - All services at our Great Britain data center have been fully restored and with that, the impact of this outage to Infobip services across all our data centers has been successfully mitigated.
During the specified timeframe, customers attempting to reach services (Customer Portal, HTTP API, SMPP, SIP trunk, SMTP) for message processing hosted at any of our data centers globally could have experienced rejected requests, delayed traffic processing, and unexpected behavior from the Customer Portal and its modules (applications). Responses from Infobip Support (support@infobip.com) could have been answered with a delay.

The root cause of the outage happened in CrowdStrike’s defect found in a single content update for Windows hosts which affected our services supplied with the faulty version, however, it is important to note that this is not a security incident.

Start (UTC): 19 July 04:58
End (UTC): 19 July 16:00
Impact: Rejected/delayed traffic processing, unexpected errors from the Customer Portal/APIs

Jul 19, 16:24 UTC
Update - The service has been fully restored on Hong Kong data center.

We have restored most of our services and data centers. Our teams are finalizing the process of retrieving all data centers to functional state.

Jul 19, 13:56 UTC
Update - The service has been fully restored on the United Arab Emirates data center.
Jul 19, 13:38 UTC
Update - The service has been fully restored on Ukraine, Colombia, Sri Lanka and Bangladesh data centers.
Jul 19, 11:36 UTC
Update - We are continuing to work on a fix for this issue.
Jul 19, 11:11 UTC
Update - The service has been fully restored on Malaysia, EU Region-locked (Germany), South Africa and Vietnam data centers. The team is investing efforts to bring back the services to the rest of data centers.
Jul 19, 11:08 UTC
Update - The services have been fully restored on Indonesia, India, Pakistan, Singapore, Brazil, Turkey and Saudi Arabia data centers. The team is working on bringing back the services to the rest of data centers.
Jul 19, 10:50 UTC
Update - We are continuing to work on restoring the services on other data centers. We have all our hands on deck and this is currently top priority for us.
The issue was caused by CrowdStrike’s defect found in a single content update for Windows hosts.
It is important to note that this is not a security incident nor any kind of cyberattack.

Jul 19, 10:34 UTC
Identified - The services on Global (Germany) and United States data centers should be fully restored now. The team is focusing on restoring the services on other data centers as well. Updates are incoming soon.
Jul 19, 09:20 UTC
Update - Our teams continue working on restoring the traffic and services. More updates will follow.
Jul 19, 08:36 UTC
Update - The team has partially restored traffic on Global (Germany) and United States data centers and it should slowly recover. Other data centers are still in progress. Updates will follow.
Jul 19, 07:47 UTC
Update - Preliminary investigation results are indicating the issue is connected with the global incident of our vendor. Infobip services should still misbehave due to this incident. Also, response delays from our Customer Support (support@infobip.com) department are still expected.

Joint task force is continuously trying to restore all Infobip services. We will keep sharing the updates.

Jul 19, 07:21 UTC
Update - Latest findings show that you might experience issues with submitting traffic toward our platform, as well as errors and delays in processing the already submitted traffic across all channels.
Customer Portal and its modules might misbehave and present unexpected errors on attempts to utilize the services.
Delays are expected in responses from our Customer Support (support@infobip.com) department as well.

Our teams are working on pinpointing and mitigating the issue with the highest priority and more updates will follow.

Jul 19, 06:22 UTC
Investigating - We are currently observing issues with several of our services. The scope of the issue is currently under investigation and more information will follow in the update.
Jul 19, 05:11 UTC
Completed - The scheduled maintenance has been completed.
Jul 19, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 09:30 UTC
Scheduled - In order to more easily automate certificate renewal and standardize our API endpoint setup across data-centers, we'll be migrating api.infobip.net endpoint away from *.infobip.com wildcard certificate to it's own *.api.infobip.net wildcard certificate.

During the same timeframe, we will renew the SSL certificate for api1.infobip.net and api2.infobip.net endpoints as well.

Timeframe:
- Start (UTC): 19 July 09:30
- End (UTC): 19 July 10:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.
For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.
Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Jul 1, 13:30 UTC
Jul 18, 2024
Resolved - The issue has been successfully resolved and the service is once again operational. During the specified timeframe, you may have experienced issues when attempting to log in to the Customer Portal and use services on our Turkey data center.

Start (UTC): 18 July 12:30
End (UTC): 18 July 16:04
Impact: Multiple services with connectivity issues.

Jul 18, 16:43 UTC
Update - We are continuing to work on a fix for this issue.
Jul 18, 15:23 UTC
Update - The dedicated team is still implementing a fix. Services are slowly being restored but we are still waiting for final confirmation of service capability restoration, more updates will follow.
Jul 18, 14:01 UTC
Identified - Issue has been identified and the dedicated team is already implementing a fix. Services are slowly being restored but we are still waiting for final confirmation of service capability restoration, more updates will follow.
Jul 18, 13:32 UTC
Investigating - We're currently experiencing a general connectivity issue with our Turkey data center. Multiple services affected, you may experience delays and issues with various hosted services and Portal login. You may also experience irregularities in sending traffic, delays, and issues in receiving delivery reports. We're currently investigating the issue and will keep you updated.
Jul 18, 13:07 UTC
Completed - The scheduled maintenance has been completed.
Jul 18, 15:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:02 UTC
Scheduled - We will be performing routine patching of databases across multiple data centers, including Global (Germany), EU Region-locked (Germany), Great Britain, Hong Kong, India, Malaysia, Pakistan, Saudi Arabia, Brazil, and Turkey.

During this process, you may experience brief service disruptions, including rejected API calls, minor delays in message processing, and occasional errors on the Customer Portal interface. These interruptions are expected to last no more than 15 minutes per location.

This patching is essential to keep our databases current and ensure they operate at peak performance.

Start (UTC): 18 July 2024 07:00
End (UTC): 18 July 2024 15:00
Purpose: Database patching

Jul 4, 10:13 UTC
Completed - The scheduled maintenance has been completed.
Jul 18, 15:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:01 UTC
Scheduled - We will be performing routine patching of databases across multiple data centers, including EU Region-locked (Germany), Singapore and India.

During this process, you may experience brief service disruptions, including rejected API calls, minor delays in message processing, and occasional errors on the Customer Portal interface. These interruptions are expected to last no more than 15 minutes per location.

This patching is essential to keep our databases current and ensure they operate at peak performance.

Start (UTC): 18 July 2024 07:00
End (UTC): 18 July 2024 15:00
Purpose: Database patching

Jul 4, 07:31 UTC
Completed - The scheduled maintenance has been completed and all services are functioning as expected.
Jul 18, 13:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 11:30 UTC
Scheduled - We will be undergoing a planned maintenance of message scheduling service on our India data center.
Infobip customers submitting bulk traffic or scheduled campaigns via HTTP API or the Customer Portal (Moments Broadcasts or Flows) may notice message processing delays or intermittent rejections of single-message campaigns.

Time frame:
Start (UTC): 18 July 2024 11:30
End (UTC): 18 July 2024 13:30
Purpose: Optimization of message scheduling service.

Jul 3, 13:48 UTC
Completed - The scheduled maintenance has been completed and all services are operating as expected.
Jul 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:00 UTC
Scheduled - We will be undergoing a planned maintenance of message scheduling service on our United States data center.
Infobip customers submitting bulk traffic or scheduled campaigns via HTTP API or the Customer Portal (Moments Broadcasts or Flows) may notice message processing delays or intermittent rejections of single-message campaigns.

Time frame:
Start (UTC): 18 July 2024 07:00
End (UTC): 18 July 2024 09:00
Purpose: Optimization of message scheduling service.

Jul 3, 13:35 UTC
Jul 17, 2024

No incidents reported.

Jul 16, 2024
Completed - The scheduled maintenance has been completed and all systems are functioning as expected.
Jul 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 07:00 UTC
Scheduled - We will be performing a planned load test of MO service on our United States data center during the below specified period.
Impact is not expected.

Start (UTC): 16 July 2024 07:00
End (UTC): 16 July 2024 10:00
Purpose: Testing the stability of MO service.

Jul 2, 07:30 UTC
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - The issue has been successfully resolved and the service is once again operational.
During the specified timeframe, you may have experienced issues when attempting to log in to the Customer Portal on the Saudi Arabia data center.

Start (UTC): 11 July 07:25
End (UTC): 11 July 10:26
Impact: Customer Portal login degradation

Jul 11, 11:15 UTC
Investigating - We are currently experiencing issues with Customer Portal login for the Saudi Arabia data center. The issue is currently being investigated and more information will follow in the next update.
Jul 11, 10:18 UTC
Jul 10, 2024
Completed - The scheduled maintenance has been successfully completed, and all affected services are fully operational.
Jul 10, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 19:00 UTC
Scheduled - We will undergo a planned maintenance activity at our Singapore data center within the below specified time frame, with the aim of enabling advanced routing features and overall optimization of traffic at this location.

Start (UTC): 10 July 2024 19:00
End (UTC): 10 July 2024 22:00
Purpose: Network infrastructure standardization and optimization

During the most crucial phase of the maintenance, there may be brief connectivity interruptions to services hosted at our Singapore location. These disruptions are expected to last no longer than 15 minutes within the scheduled maintenance window.

Jun 26, 08:12 UTC
Completed - The scheduled maintenance has been completed.
Jul 10, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 11:00 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ua1.infobip.com, timeframe:
- Start (UTC): 10 July 11:00
- End (UTC): 10 July 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Jun 10, 13:39 UTC