We will be performing planned maintenance at our Indonesia data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures are in place to minimize impact; however, intermittent connectivity interruptions may occur for services hosted at the Indonesia data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 22 April 2026 05:00
End (UTC): 22 April 2026 07:00
Posted on
Apr 03, 2026 - 12:49 UTC
Update -
The time of the maintenance has been slightly changed. Maintenance will start one hour later.
Start (UTC): 23 April 2026 05:00
End (UTC): 23 April 2026 09:00
Purpose: Network infrastructure upgrade and optimization
Apr 07, 2026 - 08:49 UTC
Scheduled -
We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United States data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 23 April 2026 04:00
End (UTC): 23 April 2026 08:00
Purpose: Network infrastructure upgrade and optimization
Apr 07, 2026 - 08:12 UTC
We will be performing planned maintenance on our HTTP API load balancing infrastructure on our Global (Europe) data center to ensure continued service stability and optimal performance.
This maintenance is part of our ongoing efforts to maintain high availability and reliability of our services.
Preventive measures are in place to minimize impact, however, intermittent processing issues may occur for the components listed below during the scheduled maintenance window.
Any disruptions are expected to be brief.
Start (UTC): 23 April 2026 12:30
End (UTC): 23 April 2026 14:00
Purpose: HTTP API load balancing infrastructure maintenance
Posted on
Apr 09, 2026 - 12:16 UTC
We will be performing planned maintenance of network infrastructure at our Hong Kong data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at Hong Kong data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 23 April 2026 18:00
End (UTC): 23 April 2026 20:00
Purpose: Network infrastructure upgrade and optimization
Posted on
Apr 08, 2026 - 12:49 UTC
We will be conducting routine database patching at our Global (Europe) data center.
During this process, you may experience brief disruptions in the operation of services corresponding to the components listed below.
You may notice brief issues with sending and receiving messages in Conversations and Answers.
Some messages might be processed with a delay or fail to send.
The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.
Start (UTC): 23 April 2026 20:00
End (UTC): 23 April 2026 22:00
Purpose: Database patching and maintenance
Posted on
Apr 09, 2026 - 12:56 UTC
We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed below which are hosted at Global (Europe) data center.
Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 27 April 2026 02:00
End (UTC): 27 April 2026 04:00
Purpose: Network infrastructure upgrade and optimization
Posted on
Apr 07, 2026 - 11:25 UTC
We will be performing planned maintenance at our Brazil data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures are in place to minimize impact; however, intermittent connectivity interruptions may occur for services hosted at the Brazil data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 27 April 2026 06:00
End (UTC): 27 April 2026 08:00
Posted on
Apr 14, 2026 - 12:28 UTC
We will be performing planned maintenance of network infrastructure at our Global (Europe) and EU Region-locked data centers to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at Global (Europe) and EU Region-locked data centers. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 27 April 2026 20:00
End (UTC): 27 April 2026 23:00
Purpose: Network infrastructure upgrade and optimization
Posted on
Apr 07, 2026 - 09:13 UTC
We will be performing planned maintenance at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures are in place to minimize impact; however, intermittent connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 05 May 2026 19:00
End (UTC): 05 May 2026 21:00
Posted on
Apr 16, 2026 - 12:42 UTC
We will be performing planned database maintenance at our Global (Europe) data center to optimize our messaging platform infrastructure, ensuring continued stability and performance.
Preventive measures are in place to minimize impact; however, scheduled messages, bulk campaigns, and broadcast operations may experience delays or temporary failures during the maintenance window. Real-time single message sending should not be affected.
Affected services:
- Moments (Broadcast campaigns)
- Scheduled SMS, Email, WhatsApp, ChatApps, and Voice messages
- Bulk messaging operations via API and Portal
Any disruptions are expected to last no longer than 15 minutes within the scheduled maintenance window.
Start (UTC): 06 May 2026 05:00
End (UTC): 06 May 2026 06:00
Posted on
Apr 21, 2026 - 11:11 UTC
Update -
The maintenance has been rescheduled to May 6th.
Start (UTC): 06 May 2026 20:00
End (UTC): 06 May 2026 23:00
Purpose: Network infrastructure upgrade and optimization
Apr 20, 2026 - 12:53 UTC
Scheduled -
We will be performing planned maintenance of network infrastructure at our Singapore data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, connectivity interruptions and service disruptions may occur for services hosted at Singapore data center.
Start (UTC): 27 April 2026 20:00
End (UTC): 27 April 2026 23:00
Purpose: Network infrastructure upgrade and optimization
Apr 08, 2026 - 13:56 UTC