Infobip system status

Infobip system status history

Our status page provides real-time updates on our services.

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Operational

Maintenance

Major Outage

Degraded

All Systems Operational
Customer Portal Login/Homepage Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
People Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Moments Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Analyze Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Conversations Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Answers Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Channels and Numbers Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Other Portal Apps Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMS Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Number Lookup Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Voice Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Email Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
Pakistan Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
MMS Operational
Global (Germany) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Live Chat Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Mobile Push Notifications Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
USSD Operational
Global (Germany) Operational
Mobile Identity Operational
Brazil Operational
Global (Germany) Operational
India Operational
Integrations Operational
Global (Germany) Operational
Pakistan Operational
SMPP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
HTTP API Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing the renewal of our certificate for the oneapi.infobip.com endpoint. The change will only affect you if you are pinning certificates within your system, in which case you would need to add the new trusted certificate. (Certificate pinning is trusting only specific certificates, ignoring the trust via Certificate Authority).

In case you are not utilizing certificate pinning in your system, no action is required from your side.

Should you need the certificate, please contact our support at support@infobip.com.

Posted on Sep 26, 2024 - 08:08 UTC
We will be performing automatic renewal of our SSL certificate api2.infobip.com, timeframe:
- Start (UTC): 09 October 11:00
- End (UTC): 09 October 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Aug 05, 2024 - 00:27 UTC
United States - Disaster recovery test Oct 10, 2024 07:00-11:00 UTC
Update - The planned disaster recovery test at our United States location has been rescheduled to a new date with the following details:

Start (UTC): 10 October 2024 07:00
End (UTC): 10 October 2024 11:00
Purpose: Business Continuity Management requirements

Expected impact has not changed and we do not expect any Infobip services to be affected by this DR test.

We apologize for the inconvenience.

Sep 02, 2024 - 08:45 UTC
Update - This activity has been rescheduled to a new date with the following details:

Start (UTC): 19 September 2024 07:00
End (UTC): 19 September 2024 11:00
Purpose: Business Continuity Management requirements

Expected impact has not changed and we do not expect any Infobip services to be affected by this DR test.

Aug 29, 2024 - 14:13 UTC
Scheduled - As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test during the below specified timeframe:

Start (UTC): 12 September 2024 07:00
End (UTC): 12 September 2024 11:00
Purpose: Business Continuity Management requirements

Impact on Infobip services hosted at United States data center is not expected.

Aug 23, 2024 - 11:49 UTC
We will be performing automatic renewal of our SSL certificate *.businessmessaging.co.uk, timeframe:
- Start (UTC): 10 October 11:00
- End (UTC): 10 October 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Aug 08, 2024 - 00:28 UTC
We will be performing automatic renewal of our SSL certificate api3.infobip.com, timeframe:
- Start (UTC): 11 October 09:00
- End (UTC): 11 October 10:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Oct 04, 2024 - 08:10 UTC
We will undergo a scheduled maintenance of our Colombia data center's infrastructure during which hardware component upgrades will be implemented to ensure optimal performance of the Voice services hosted here.

Start (UTC): 14 October 2024 08:00
End (UTC): 14 October 2024 18:00
Purpose: Data center hardware upgrade and optimization

During this activity, Voice services hosted at our Colombia location could be affected for a maximum of 15 minutes during the most critical phase of the upgrade, with the possibility of only sporadic (10-15 second-long) disruptions to the services and not a complete 15-minute outage.

This upgrade is crucial to keep the Voice services at our Colombia data center performing optimally.

Posted on Sep 30, 2024 - 11:01 UTC
We will undergo a planned maintenance of our Global (Germany) data center's URL shortening service (https://www.infobip.com/docs/url-shortening).

Start (UTC): 15 October 2024 07:00
End (UTC): 15 October 2024 08:00
Purpose: Database infrastructure upgrade and URL shortening service optimization

While the upgrade is underway, URL shortening will be paused and tracking features depending on the shortened links may not work.

Posted on Sep 30, 2024 - 10:09 UTC
India - Disaster recovery test Oct 17, 2024 07:00-09:00 UTC
As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test on the India data center during the below specified time frame:

Start (UTC): 17 October 2024 07:00
End (UTC): 17 October 2024 09:00
Purpose: Business Continuity Management requirements

Impact on Infobip services hosted at the India data center is not expected.

Posted on Sep 30, 2024 - 09:35 UTC
We will be performing a routine patching process of multiple databases hosted at our Malaysia and Singapore data centers.
Brief service interruption which might last for no longer than a couple of minutes (during the restart of the patched databases) is possible on services listed below in a service name (location) format.

Start: 21 October 2024 08:00 UTC
End: 21 October 2024 09:00 UTC
Purpose: Database patching and optimization

Posted on Oct 04, 2024 - 10:38 UTC
We will be performing a routine patching process of multiple databases hosted at our Brazil data center.
Brief service interruption which might last for no longer than a couple of minutes (during the restart of the patched databases) is possible on services listed below in a service name (location) format.

Start: 22 October 2024 11:00 UTC
End: 22 October 2024 12:00 UTC
Purpose: Database patching and optimization

Posted on Oct 04, 2024 - 10:45 UTC
We will be performing a routine patching process of multiple databases hosted at our Indonesia and India data centers.
Brief service interruption which might last for no longer than a couple of minutes (during the restart of the patched databases) is possible on services listed below in a service name (location) format.

Start: 23 October 2024 08:00 UTC
End: 23 October 2024 09:00 UTC
Purpose: Database patching and optimization

Posted on Oct 04, 2024 - 10:32 UTC
We will be performing automatic renewal of our SSL certificate *.call-link.com, timeframe:
- Start (UTC): 25 October 11:00
- End (UTC): 25 October 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Sep 25, 2024 - 15:21 UTC
We will be performing automatic renewal of our SSL certificate api-in.bsmart.in, timeframe:
- Start (UTC): 25 October 11:00
- End (UTC): 25 October 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Sep 25, 2024 - 15:20 UTC
We will be performing a patching process of a database utilized by the Billing service at our Global (Germany) data center.
Brief service interruption within the maintenance period is possible on actions on the Customer Portal that relate to pricing/product management, but no impact on traffic processing is expected and messages will process normally throughout the activity.

Start: 28 October 2024 08:00 UTC
End: 28 October 2024 09:00 UTC
Purpose: Database upgrade and optimization

Posted on Oct 07, 2024 - 10:50 UTC
We will undergo a planned maintenance of the Bulk Message Scheduling Service hosted on the Global (Germany) data center. Infobip customers submitting bulk traffic via HTTP API or the Customer Portal may notice up to a cumulative 10 minutes of message processing delays within the below specified timeframe.

Start (UTC): 29 October 2024 06:00
End (UTC): 29 October 2024 08:00
Purpose: Bulk Scheduling Service optimization

Posted on Oct 02, 2024 - 11:10 UTC
We will undergo a planned maintenance of the Bulk Message Scheduling Service hosted on the India data center. During the below specified timeframe, Infobip customers submitting bulk traffic via HTTP API or the Customer Portal may notice up to a cumulative 10 minutes of message processing delays.

Start (UTC): 29 October 2024 13:00
End (UTC): 29 October 2024 15:00
Purpose: Bulk Scheduling Service optimization

Posted on Oct 02, 2024 - 11:18 UTC
We will be performing an upgrade process of multiple databases hosted at our Global (Germany) data center.
Brief service interruption within the maintenance period is possible on inbound (MO) message processing over channels listed below in a channel (location) format, during which inbound messages will not be processed immediately, but will be saved and processed after the upgrade is complete.

Start: 04 November 2024 08:00 UTC
End: 04 November 2024 09:00 UTC
Purpose: Database upgrade and optimization

Posted on Oct 07, 2024 - 10:22 UTC
We will be performing automatic renewal of our SSL certificate *.api-eu.infobip.com, timeframe:
- Start (UTC): 20 November 11:00
- End (UTC): 20 November 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Sep 14, 2024 - 00:17 UTC
Past Incidents
Oct 7, 2024
Completed - The maintenance has been successfully completed and all involved services are functioning as expected.
We apologize for the inconvenience caused by the extension of the announced maintenance window.

Oct 7, 12:44 UTC
Update - The maintenance activity is prolonged due to unforeseen circumstances and according to the latest information, it is expected to last until 13 UTC. All new information regarding the progress will be shared in a timely manner. In the meantime, we apologize for the inconvenience.
Oct 7, 11:50 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 06:00 UTC
Update - An emergency maintenance activity of optimizing the Moments service database infrastructure hosted on the United States data center has been rescheduled to a new date with the following details:

Start (UTC): 07 October 2024 06:00
End (UTC): 07 October 2024 10:00
Purpose: Database infrastructure upgrade.

Redundancy measures are in place to ensure this activity is carried out without impact. However, there may be brief connectivity interruptions and processing delays with the active Flows within the Moments service.

Sep 25, 12:22 UTC
Scheduled - We will undergo an emergency maintenance activity with the goal of optimizing the Moments service database infrastructure hosted on the United States data center.

Start (UTC): 04 October 2024 06:00
End (UTC): 04 October 2024 10:00
Purpose: Database infrastructure upgrade.

Redundancy measures are in place to ensure this activity is carried out without impact. However, there may be brief connectivity interruptions and processing delays with the active Flows within the Moments service.

Sep 25, 11:00 UTC
Completed - The scheduled maintenance has been completed.
Oct 7, 12:22 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 7, 12:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 08:00 UTC
Scheduled - We will undergo a planned maintenance of our United States data center's infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 07 October 2024 08:00
End (UTC): 07 October 2024 12:00
Purpose: Infrastructure upgrade and optimization

Sep 19, 11:39 UTC
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Completed - Certificate renewal completed successfully
Oct 3, 11:24 UTC
In progress - Certificate renewal in progress
Oct 3, 11:23 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ny2.infobip.com, timeframe:
- Start (UTC): 03 October 11:00
- End (UTC): 03 October 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Aug 1, 00:29 UTC
Completed - Certificate renewal completed successfully
Oct 3, 11:23 UTC
In progress - Certificate renewal in progress
Oct 3, 11:23 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ae2.infobip.com, timeframe:
- Start (UTC): 03 October 11:00
- End (UTC): 03 October 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Aug 1, 00:27 UTC
Oct 2, 2024
Completed - Certificate renewal completed successfully
Oct 2, 11:20 UTC
In progress - Certificate renewal in progress
Oct 2, 11:20 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-us3.infobip.com, timeframe:
- Start (UTC): 02 October 11:00
- End (UTC): 02 October 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Jul 29, 00:11 UTC
Oct 1, 2024
Resolved - Please note that we had experienced a general connectivity issue with our Pakistan data center. During the specified timeframe, you may have experienced delays and issues with traffic processing on various hosted services and Portal login issues.

Start (UTC): 01 October 2024 09:08 UTC
End (UTC): 01 October 2024 09:15 UTC

Impact: General Connectivity Issue that could have resulted in delays in traffic and difficulties in processing requests on hosted services and inability to login

Oct 1, 10:12 UTC
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
Completed - The scheduled maintenance has been completed.
Sep 26, 15:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Start (UTC): 26 September 2024 13:00
End (UTC): 26 September 2024 15:00

Sep 15, 07:30 UTC
Scheduled - We will undergo a planned maintenance with the goal of optimizing the Conversations service database infrastructure hosted on the India data center.

Start (UTC): 26 September 2024 13:00
End (UTC): 26 September 2024 15:00
Purpose: Database infrastructure upgrade.

Short periods of Conversations interface slowness and downtime of up to 5 seconds are expected during the maintenance activity.

Sep 10, 12:04 UTC
Completed - The scheduled maintenance has been completed.
Sep 26, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 07:00 UTC
Scheduled - We will be conducting a load/stress test on the United States data center.

The goal of this test is to evaluate the efficiency of our systems under load. We have taken measures to minimize the impact on our client's experience, and we anticipate that most clients will not notice any disruptions. However, there is a possibility that some intermittent processing issues may occur during the test.

Start (UTC): 26 September 2024 07:00
End (UTC): 26 September 2024 11:00
Purpose: Ensuring availability of client services during a high load events.

Sep 12, 07:17 UTC
Resolved - The issue has been successfully resolved and the Conversations call service is once again fully operational.
During the below-specified timeframe, you may have experienced issues with both outbound and inbound calls.

Start (UTC): 26 September 2024 08:51
End (UTC): 26 September 2024 09:32
Impact: Inbound calls not arriving to agents, inability to create outbound calls, automated callbacks drop

Sep 26, 09:54 UTC
Investigating - We are experiencing degradation of the Conversations service on multiple locations. You may encounter difficulties with both outbound and inbound calls processing. The issue is currently being investigated and more information will follow in the next update.
Sep 26, 09:30 UTC
Resolved - The dedicated team has resolved the situation, and full functionality is restored to SMTP API services on the United States data center.

Impact: You may have experienced issues or delays with traffic processing when sending over SMTP API on the United States data center.

Start time (UTC): 26th September 2024, 07:18
End time (UTC): 26th September 2024, 08:07

Sep 26, 08:46 UTC
Investigating - We are currently experiencing issues with our SMTP API service on the United States data center. You may experience issues or delays with traffic processing. The complete scope of this incident is currently being investigated, and further information will be provided shortly in the following Status Page updates.
Sep 26, 08:05 UTC
Completed - The scheduled maintenance has been completed.
Sep 26, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 19:00 UTC
Scheduled - We will undergo maintenance at our Global (Germany) and EU Region-locked (Germany) data centers, upgrading part of the networking equipment to optimize traffic at this location overall and test network stability. During the time frame of this activity, there may be brief connectivity interruptions to services hosted at the Global (Germany) and EU Region-locked (Germany) data centers. Additionally, clients may experience intermittent issues with the traffic processing and utilization of the hosted services.

Start (UTC): 25 September 2024 19:00
End (UTC): 26 September 2024 02:00
Purpose: Network infrastructure upgrade and optimization

Sep 5, 09:41 UTC
Sep 25, 2024
Resolved - Our dedicated team has resolved the situation, you may have experienced delays on MO messages processing from Facebook Messages.

Start time: 25th September 2024, 13:59 UTC
End Time: 25th September 2024, 15:11 UTC

Sep 25, 15:12 UTC
Update - We are continuing to investigate this issue.
Sep 25, 15:01 UTC
Update - The dedicated team is actively working on a resolution of the described incident, as soon as new information is available we will update the Status Page.
Sep 25, 14:53 UTC
Investigating - We are experiencing degradation of our Facebook MO messages on our Global (Germany) data center. You may experience delays in services actively using Facebook MO messages.

Our dedicated team is already working on this and more information will follow in the next update.

Sep 25, 14:13 UTC
Resolved - Our dedicated team has resolved the situation, and we've confirmed that the impact on clients was minimal. You shouldn't experience any issues with traffic processing or overall delays.

Start time: 24th September 2024 , 23:46 UTC
End Time: 25th September 2024, 13:09 UTC

Sep 25, 12:50 UTC
Update - The dedicated team is actively working on a resolution of the described incident, as soon as new information is available we will update the Status Page.
Sep 25, 11:27 UTC
Investigating - We are experiencing degradation of our People service on our Global (Germany) data center. You may experience delays in services actively using People module information. Active flows may experience delays with processing of recent contact changes within People. Our dedicated team is already working on this and more information will follow in the next update.
Sep 25, 10:35 UTC
Completed - The scheduled maintenance has been completed.
Sep 25, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 07:00 UTC
Scheduled - We will undergo a planned maintenance with the goal of optimizing the Conversations service database infrastructure hosted on the EU Region-locked (Germany) data center.

Start (UTC): 25 September 2024 07:00
End (UTC): 25 September 2024 08:00
Purpose: Database infrastructure upgrade.

While impact is not expected, short periods of Conversations interface slowness are possible during the maintenance activity.

Sep 10, 10:24 UTC
Sep 24, 2024

No incidents reported.

Sep 23, 2024
Resolved - The issue has been successfully resolved and our Moments service is once again fully operational.
During the below-mentioned timeline, you may have noticed issues with creation of requests while utilizing the Moments service hosted at our Global (Germany) data center.

Start (UTC): 23 September 14:50
End (UTC): 23 September 15:06

Sep 23, 15:28 UTC
Investigating - We are currently experiencing a degradation of the Customer Portal Moments module. Campaigns and flows cannot be launched over Moments. Our team is working on this and more updates will follow in the next update.
Sep 23, 15:14 UTC
Resolved - The issue has been successfully resolved and the service is once again operational.

Start (UTC): 23 September 10:56
End (UTC): 23 September 13:52
Impact: The inbound messages were not forwarded from Infobip platform to HTTP webhooks of the clients, the issue affected only setups which use HTTP forward for inbound messages.

Sep 23, 14:00 UTC
Update - Our team is still investigating the issue. At the moment, the inbound messages are not forwarded from Infobip platform to HTTP webhooks of the clients, but the issue affects only setups which use HTTP forward for inbound messages. Other methods for acquiring inbound messages are working. Updates will follow.
Sep 23, 13:21 UTC
Investigating - We are currently experiencing general issues over multiple data centers. The scope of the issue is currently being investigated and more information will follow in the next update.
Sep 23, 12:34 UTC
Resolved - The issue has been successfully resolved and the service is once again operational.
The users might had experienced issues with loading page and receiving errors from Infobip Portal in their browsers.

Start (UTC): 23 September 08:34
End (UTC): 23 September 08:40
Impact: Errors while loading pages on Infobip Portal

Sep 23, 09:24 UTC
Investigating - We are currently experiencing issues with Infobip Portal service over Saudi Arabia data center. The issue is currently being investigated and more information will follow in the next update.
Sep 23, 09:07 UTC