Infobip system status

Infobip system status history

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Operational

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All Systems Operational
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Email Operational
Brazil Operational
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Global (Germany) Operational
India Operational
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RCS Operational
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Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
MMS Operational
Global (Germany) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
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Singapore Operational
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United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
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India Operational
Indonesia Operational
Pakistan Operational
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United Arab Emirates Operational
United States Operational
Live Chat Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
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Mobile Push Notifications Operational
Global (Germany) Operational
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Global (Germany) Operational
India Operational
Integrations Operational
Global (Germany) Operational
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Brazil Operational
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India Operational
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India Operational
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Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
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United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
India - Planned maintenance of database infrastructure Oct 22, 2024 08:30-09:30 UTC
We will be performing a routine upgrade of multiple databases hosted at our India data center.
Brief service interruption which might last for no longer than a couple of minutes (during the upgrade of database) is possible on services listed below in a service name (location) format.

Start: 22 October 2024 08:30 UTC
End: 22 October 2024 09:30 UTC
Purpose: Database upgrade
Posted on Oct 08, 2024 - 09:51 UTC
Brazil - Planned maintenance of database infrastructure Oct 22, 2024 11:00-12:00 UTC
We will be performing a routine patching process of multiple databases hosted at our Brazil data center.
Brief service interruption which might last for no longer than a couple of minutes (during the restart of the patched databases) is possible on services listed below in a service name (location) format.

Start: 22 October 2024 11:00 UTC
End: 22 October 2024 12:00 UTC
Purpose: Database patching and optimization
Posted on Oct 04, 2024 - 10:45 UTC
Indonesia, India - Planned maintenance of database infrastructure Oct 23, 2024 08:00-09:00 UTC
We will be performing a routine patching process of multiple databases hosted at our Indonesia and India data centers.
Brief service interruption which might last for no longer than a couple of minutes (during the restart of the patched databases) is possible on services listed below in a service name (location) format.

Start: 23 October 2024 08:00 UTC
End: 23 October 2024 09:00 UTC
Purpose: Database patching and optimization
Posted on Oct 04, 2024 - 10:32 UTC
SSL certificate renewal of api-in.bsmart.in Oct 25, 2024 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate api-in.bsmart.in, timeframe:
- Start (UTC): 25 October 11:00
- End (UTC): 25 October 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Sep 25, 2024 - 15:20 UTC
SSL certificate renewal of *.call-link.com Oct 25, 2024 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.call-link.com, timeframe:
- Start (UTC): 25 October 11:00
- End (UTC): 25 October 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Sep 25, 2024 - 15:21 UTC
Global (Germany) - Planned maintenance of database infrastructure Oct 28, 2024 08:00-09:00 UTC
We will be performing a patching process of a database utilized by the Billing service at our Global (Germany) data center.
Brief service interruption within the maintenance period is possible on actions on the Customer Portal that relate to pricing/product management, but no impact on traffic processing is expected and messages will process normally throughout the activity.

Start: 28 October 2024 08:00 UTC
End: 28 October 2024 09:00 UTC
Purpose: Database upgrade and optimization
Posted on Oct 07, 2024 - 10:50 UTC
Global (Germany) - Bulk Message Scheduling Service planned maintenance Oct 29, 2024 06:00-08:00 UTC
We will undergo a planned maintenance of the Bulk Message Scheduling Service hosted on the Global (Germany) data center. Infobip customers submitting bulk traffic via HTTP API or the Customer Portal may notice up to a cumulative 10 minutes of message processing delays within the below specified timeframe.

Start (UTC): 29 October 2024 06:00
End (UTC): 29 October 2024 08:00
Purpose: Bulk Scheduling Service optimization
Posted on Oct 02, 2024 - 11:10 UTC
India - Bulk Message Scheduling Service planned maintenance Oct 29, 2024 13:00-15:00 UTC
We will undergo a planned maintenance of the Bulk Message Scheduling Service hosted on the India data center. During the below specified timeframe, Infobip customers submitting bulk traffic via HTTP API or the Customer Portal may notice up to a cumulative 10 minutes of message processing delays.

Start (UTC): 29 October 2024 13:00
End (UTC): 29 October 2024 15:00
Purpose: Bulk Scheduling Service optimization
Posted on Oct 02, 2024 - 11:18 UTC
Global (Germany) - Planned maintenance of database infrastructure Oct 31, 2024 21:00 - Nov 1, 2024 01:00 UTC
We will be performing an upgrade of multiple databases hosted at our Global (Germany) data center. This maintenance involves migrating the databases to new clusters to optimize their performance, ensuring our infrastructure operates at maximum efficiency.

Start (UTC): 31 October 2024, 21:00
End (UTC): 01 November 2024, 01:00
Purpose: Database upgrade and optimization

This process has been thoroughly tested in non-production environments without any issues. While interruptions are not anticipated, there is a potential for connectivity disruptions lasting up to five (5) minutes for services hosted at our Global (Germany) data center during the scheduled maintenance window.
Posted on Oct 16, 2024 - 15:04 UTC
Global (Germany) - Planned maintenance of database infrastructure affecting inbound message processing Nov 4, 2024 08:00-09:00 UTC
We will be performing an upgrade process of multiple databases hosted at our Global (Germany) data center.
Brief service interruption within the maintenance period is possible on inbound (MO) message processing over channels listed below in a channel (location) format, during which inbound messages will not be processed immediately, but will be saved and processed after the upgrade is complete.

Start: 04 November 2024 08:00 UTC
End: 04 November 2024 09:00 UTC
Purpose: Database upgrade and optimization
Posted on Oct 07, 2024 - 10:22 UTC
Global (Germany) - Planned maintenance of database infrastructure Nov 5, 2024 08:00-10:00 UTC
We will be performing a routine patching process of multiple databases hosted at our Global (Germany) data center.
Brief service interruption which might last for no longer than a couple of minutes (during the restart of the patched databases) is possible on services listed below in a service name (location) format.
Start (UTC): 05 November 2024 08:00 UTC
End (UTC): 05 November 2024 10:00 UTC
Posted on Oct 17, 2024 - 08:42 UTC
EU Region-locked (Germany) - Conversations - Planned maintenance of database infrastructure Nov 12, 2024 08:00-11:00 UTC
We will undergo a planned maintenance with the goal of optimizing the Conversations service database infrastructure hosted on the EU Region-locked (Germany) data center.

Start (UTC): 12 November 2024 08:00
End (UTC): 12 November 2024 11:00
Purpose: Database infrastructure optimization

While impact is not expected, short periods of Conversations interface slowness are possible throughout the activity timeframe.
Posted on Oct 18, 2024 - 09:40 UTC
SSL certificate renewal of *.api-eu.infobip.com Nov 20, 2024 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-eu.infobip.com, timeframe:
- Start (UTC): 20 November 11:00
- End (UTC): 20 November 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Sep 14, 2024 - 00:17 UTC
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024
Malaysia, Singapore - Planned maintenance of database infrastructure
Completed - The scheduled maintenance has been completed.
Oct 21, 09:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 08:00 UTC
Scheduled - We will be performing a routine patching process of multiple databases hosted at our Malaysia and Singapore data centers.
Brief service interruption which might last for no longer than a couple of minutes (during the restart of the patched databases) is possible on services listed below in a service name (location) format.

Start: 21 October 2024 08:00 UTC
End: 21 October 2024 09:00 UTC
Purpose: Database patching and optimization
Oct 4, 10:38 UTC
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
India - Emergency Data Center hardware maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 21:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 17:00 UTC
Scheduled - We will be performing an emergency maintenance on our India data center with a goal of replacing the faulty power supply. Although we don't anticipate any disruptions, there is a small chance of brief connectivity issues lasting up to 15 minutes during the maintenance window.

Start (UTC): 18 October 2024 17:00
End (UTC): 18 October 2024 21:00
Purpose: Power supply replacement
Oct 15, 10:38 UTC
Oct 17, 2024
India - Disaster recovery test
Completed - The scheduled maintenance has been completed.
Oct 17, 09:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 07:00 UTC
Scheduled - As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test on the India data center during the below specified time frame:

Start (UTC): 17 October 2024 07:00
End (UTC): 17 October 2024 09:00
Purpose: Business Continuity Management requirements

Impact on Infobip services hosted at the India data center is not expected.
Sep 30, 09:35 UTC
Oct 16, 2024

No incidents reported.

Oct 15, 2024
Colombia - Data center infrastructure upgrade affecting Voice service
Completed - The scheduled maintenance has been completed.
Oct 15, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:00 UTC
Update - This scheduled activity is postponed to a new date with the following schedule:

Start (UTC): 15 October 2024 08:00
End (UTC): 15 October 2024 11:00

During this activity, Voice services hosted at our Colombia location could be affected for a maximum of 15 minutes during the most critical phase of the upgrade, with the possibility of only sporadic (10-15 second-long) disruptions to the services and not a complete 15-minute outage.

This upgrade is crucial to keep the Voice services at our Colombia data center performing optimally.
Oct 14, 05:42 UTC
Scheduled - We will undergo a scheduled maintenance of our Colombia data center's infrastructure during which hardware component upgrades will be implemented to ensure optimal performance of the Voice services hosted here.

Start (UTC): 14 October 2024 08:00
End (UTC): 14 October 2024 18:00
Purpose: Data center hardware upgrade and optimization

During this activity, Voice services hosted at our Colombia location could be affected for a maximum of 15 minutes during the most critical phase of the upgrade, with the possibility of only sporadic (10-15 second-long) disruptions to the services and not a complete 15-minute outage.

This upgrade is crucial to keep the Voice services at our Colombia data center performing optimally.
Sep 30, 11:01 UTC
Global (Germany) - Planned maintenance of the URL shortening service
Completed - The scheduled maintenance has been completed.
Oct 15, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:00 UTC
Scheduled - We will undergo a planned maintenance of our Global (Germany) data center's URL shortening service (https://www.infobip.com/docs/url-shortening).

Start (UTC): 15 October 2024 07:00
End (UTC): 15 October 2024 08:00
Purpose: Database infrastructure upgrade and URL shortening service optimization

While the upgrade is underway, URL shortening will be paused and tracking features depending on the shortened links may not work.
Sep 30, 10:09 UTC
Oct 14, 2024
Global (Germany) - Conversations Call Recording service degradation
Resolved - The issue has been successfully resolved and the service is once again operational. It affected saving process of recording data on Conversations calls.

Start (UTC): 14 October 07:41
End (UTC): 14 October 07:51
Impact: Issue with saving process of recording data on Conversations calls
Oct 14, 08:13 UTC
Investigating - We are currently experiencing issues with Conversations Call Recording service over Global (Germany) data center. The issue is currently being investigated and more information will follow in the next update.
Oct 14, 07:45 UTC
Emergency SSL certificate renewal of api.infobip-portal.com
Completed - The scheduled maintenance has been completed.
Oct 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:00 UTC
Scheduled - We will be performing renewal of our SSL certificate on api.infobip-portal.com, timeframe:
- Start (UTC): 14 October 07:00
- End (UTC): 14 October 08:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 9, 07:32 UTC
Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
United States - MMS service degradation
Resolved - This is to inform you that the reported incident has been resolved, and the service is fully operational.

Start (UTC): 10 October 2024 23:37 UTC
End (UTC): 11 October 2024 10:30 UTC
Impact: MMS traffic processing issues.
Oct 11, 15:48 UTC
Monitoring - Along with the ongoing mitigating actions, we're monitoring the situation with the MMS service. We will share more information in the next update.
Oct 11, 13:01 UTC
Update - Our designated engineering teams applied mitigation actions to minimize the impact on the MMS services hosted on the United States data center. We are continuing to investigate this issue and we will share more information as soon as it becomes available.
Oct 11, 12:56 UTC
Identified - Our designated engineering teams identified the root cause of the issue and a fix is being implemented. We will share more information as soon as it becomes available.
Oct 11, 08:58 UTC
Update - Our dedicated engineering teams are still actively investigating the issue. We appreciate your patience and will share more information as soon as it becomes available.
Oct 11, 07:40 UTC
Update - Our dedicated team is still actively investigating the issue. We appreciate your patience and will share more information as soon as it becomes available.
Oct 11, 05:01 UTC
Update - We are continuing to investigate this issue. We will share more information in the next update.
Oct 11, 04:30 UTC
Investigating - We are observing a reoccurrence of the earlier reported degradation of MMS services on the United States data center (https://status.infobip.com/incidents/xbdngvcbqjl6).
Our dedicated team is investigating this issue, and more information will follow.
Oct 11, 03:56 UTC
SSL certificate renewal of api3.infobip.com
Completed - The scheduled maintenance has been completed.
Oct 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 09:00 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate api3.infobip.com, timeframe:
- Start (UTC): 11 October 09:00
- End (UTC): 11 October 10:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 4, 08:10 UTC
United States - MMS service degradation
Resolved - This is to inform you that the reported incident has been resolved and the service is fully operational.

Start (UTC): 11 October 2024 00:19 UTC
End (UTC): 11 October 2024 01:05 UTC
Impact: MMS traffic processing issues.
Oct 11, 01:17 UTC
Investigating - We are currently experiencing degradation of MMS service on United States data center. You may experience processing issues and delivery inconsistency with the MMS traffic. Our dedicated team is investigating this issue, and more information will follow.
Oct 11, 00:26 UTC
Oct 10, 2024
SSL certificate renewal of *.businessmessaging.co.uk
Completed - Certificate renewal completed successfully
Oct 10, 11:25 UTC
In progress - Certificate renewal in progress
Oct 10, 11:25 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.businessmessaging.co.uk, timeframe:
- Start (UTC): 10 October 11:00
- End (UTC): 10 October 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 8, 00:28 UTC
United States - Disaster recovery test
Completed - The scheduled maintenance has been completed.
Oct 10, 11:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 07:00 UTC
Update - The planned disaster recovery test at our United States location has been rescheduled to a new date with the following details:

Start (UTC): 10 October 2024 07:00
End (UTC): 10 October 2024 11:00
Purpose: Business Continuity Management requirements

Expected impact has not changed and we do not expect any Infobip services to be affected by this DR test.

We apologize for the inconvenience.
Sep 2, 08:45 UTC
Update - This activity has been rescheduled to a new date with the following details:

Start (UTC): 19 September 2024 07:00
End (UTC): 19 September 2024 11:00
Purpose: Business Continuity Management requirements

Expected impact has not changed and we do not expect any Infobip services to be affected by this DR test.
Aug 29, 14:13 UTC
Scheduled - As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test during the below specified timeframe:

Start (UTC): 12 September 2024 07:00
End (UTC): 12 September 2024 11:00
Purpose: Business Continuity Management requirements

Impact on Infobip services hosted at United States data center is not expected.
Aug 23, 11:49 UTC
Oct 9, 2024
EU Region-locked (Germany) - Emergency Maintenance of Moments Database Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 9, 12:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 12:00 UTC
Scheduled - We will undergo a maintenance with the goal of optimizing the Moments service database infrastructure hosted on the EU Region-locked (Germany) data center.
Maintenance will be done in order to address and prevent a potential problem with service operation.

Start (UTC): 09 October 2024 12:00
End (UTC): 09 October 2024 13:00
Purpose: Database infrastructure upgrade.

Short periods of Moments service interruptions are possible during the maintenance activity.
Oct 9, 09:39 UTC
SSL certificate renewal of api2.infobip.com
Completed - Certificate renewal completed successfully
Oct 9, 11:25 UTC
In progress - Certificate renewal in progress
Oct 9, 11:25 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate api2.infobip.com, timeframe:
- Start (UTC): 09 October 11:00
- End (UTC): 09 October 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 5, 00:27 UTC
SSL certificate renewal of oneapi.infobip.com endpoint
Completed - The scheduled maintenance has been completed.
Oct 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 09:00 UTC
Scheduled - We will be performing the renewal of our certificate for the oneapi.infobip.com endpoint. The change will only affect you if you are pinning certificates within your system, in which case you would need to add the new trusted certificate. (Certificate pinning is trusting only specific certificates, ignoring the trust via Certificate Authority).

In case you are not utilizing certificate pinning in your system, no action is required from your side.

Should you need the certificate, please contact our support at support@infobip.com.
Sep 26, 08:08 UTC
South Africa - Voice speech synthesis degradation
Resolved - This is to inform you that the reported incident has been resolved and the service is fully operational.

In the timeframe below, you may have experienced issues with your Text-To-Speech Voice traffic and playback of uploaded audio files via Voice traffic.

Start (UTC): 09 October 2024 06:10 UTC
End (UTC): 09 October 2024 07:51 UTC
Impact: TTS messages and audio files playback not processing properly
Oct 9, 08:28 UTC
Update - Our engineering teams are continuing to investigate this matter. Further updates will follow.
Oct 9, 07:53 UTC
Update - We are continuing to investigate this issue.
Oct 9, 07:21 UTC
Investigating - We are currently experiencing issues with our speech synthesis service over South Africa data center. The scope of the issue is currently being investigated, and more information will follow in the next update.
Oct 9, 06:59 UTC
Oct 8, 2024

No incidents reported.

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