Infobip Status

United States - Planned Maintenance of Database Infrastructure

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 2026 - 07:00 UTC

Scheduled - We will be performing planned maintenance on database infrastructure on our United States data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-us.infobip.com endpoint may experience brief intermittent failures or delays.

Start (UTC): 22 October 2026 07:00
End (UTC): 22 October 2026 08:00
Purpose: Infrastructure patching and maintenance
Oct 22, 2026 07:00-08:00 UTC

United States - Emergency Maintenance of Network Infrastructure

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 2026 - 04:00 UTC

Update - The emergency network maintenance previously announced for our United States data center has been rescheduled.

New start (UTC): 22 October 2026 04:00
New end (UTC): 22 October 2026 10:00
Purpose: Emergency network infrastructure maintenance
Oct 22, 2026 04:00-10:00 UTC

Scheduled - We will be performing emergency maintenance on network infrastructure at our United States data center to upgrade core networking equipment and ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the United States data center during the maintenance window. The work will be performed in stages to reduce the likelihood and duration of any disruption.

Start (UTC): 20 October 2026 04:00
End (UTC): 20 October 2026 10:00
Purpose: Emergency network infrastructure maintenance
Oct 22, 2026 04:00-10:00 UTC

Customer Portal Signup/Login Operational

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

United States- Planned Maintenance of Database Infrastructure Oct `22`, `2026` `08:00`-`09:00` UTC

Scheduled - We will be performing planned maintenance of database infrastructure supporting Customer Profiles services at our United States data center. The goal of this work is to migrate the database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, customers may be temporarily unable to create new computed attributes, and updates to existing computed-attribute values may be delayed. Processing of Customer Profiles data exports may also be temporarily affected.

Start (UTC): 22 October 2026 08:00
End (UTC): 22 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Oct 06, 2026 - 12:23 UTC

SSL certificate renewal of api-za.infobip.com Oct `22`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate api-za.infobip.com, timeframe:
- Start (UTC): 22 October 11:00
- End (UTC): 22 October 17:00

SSL Certificate information:
- Common Name: api-za.infobip.com
- Subject Alternative Name: api-za.infobip.com
- Valid until (UTC): 2027-04-28 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 12, 2026 - 00:43 UTC

SSL certificate renewal of api-vn.infobip.com Oct `22`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate api-vn.infobip.com, timeframe:
- Start (UTC): 22 October 11:00
- End (UTC): 22 October 17:00

SSL Certificate information:
- Common Name: api-vn.infobip.com
- Subject Alternative Name: api-vn.infobip.com
- Valid until (UTC): 2027-04-28 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 12, 2026 - 00:36 UTC

SSL certificate renewal of *.email-api-in.infobip.com Oct `22`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.email-api-in.infobip.com, timeframe:
- Start (UTC): 22 October 11:00
- End (UTC): 22 October 17:00

SSL Certificate information:
- Common Name: *.email-api-in.infobip.com
- Subject Alternative Name: *.email-api-in.infobip.com, email-api-in.infobip.com
- Valid until (UTC): 2027-04-28 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 12, 2026 - 00:44 UTC

SSL certificate renewal of *.api-id1.infobip.com Oct `22`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-id1.infobip.com, timeframe:
- Start (UTC): 22 October 11:00
- End (UTC): 22 October 17:00

SSL Certificate information:
- Common Name: *.api-id1.infobip.com
- Subject Alternative Name: *.api-id1.infobip.com, api-id1.infobip.com
- Valid until (UTC): 2027-04-28 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 12, 2026 - 00:38 UTC

SSL certificate renewal of *.api-sa3.infobip.com Oct `22`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-sa3.infobip.com, timeframe:
- Start (UTC): 22 October 11:00
- End (UTC): 22 October 17:00

SSL Certificate information:
- Common Name: *.api-sa3.infobip.com
- Subject Alternative Name: *.api-sa3.infobip.com, api-sa3.infobip.com
- Valid until (UTC): 2027-04-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 14, 2026 - 11:40 UTC

SSL certificate renewal of *.email-api.infobip.com Oct `22`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.email-api.infobip.com, timeframe:
- Start (UTC): 22 October 11:00
- End (UTC): 22 October 17:00

SSL Certificate information:
- Common Name: *.email-api.infobip.com
- Subject Alternative Name: *.email-api.infobip.com, email-api.infobip.com
- Valid until (UTC): 2027-04-28 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 12, 2026 - 00:39 UTC

SSL certificate renewal of *.email-api-us.infobip.com Oct `22`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.email-api-us.infobip.com, timeframe:
- Start (UTC): 22 October 11:00
- End (UTC): 22 October 17:00

SSL Certificate information:
- Common Name: *.email-api-us.infobip.com
- Subject Alternative Name: *.email-api-us.infobip.com, email-api-us.infobip.com
- Valid until (UTC): 2027-04-28 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 12, 2026 - 00:41 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Oct `22`, `2026` `22:00` - Oct `23`, `2026` `01:00` UTC

We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring continued stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief intermittent connectivity disruptions may occur for services hosted at the Global (Europe) data center. Any disruption, if it occurs, is expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 22 October 2026 22:00
End (UTC): 23 October 2026 01:00
Purpose: Network infrastructure upgrade
Posted on Oct 06, 2026 - 06:57 UTC

United States - Planned Maintenance of Network Infrastructure Oct `23`, `2026` `05:00`-`08:00` UTC

We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment and ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. However, brief intermittent connectivity interruptions may occur for services hosted at the United States data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 23 October 2026 05:00
End (UTC): 23 October 2026 08:00
Purpose: Network infrastructure maintenance
Posted on Oct 08, 2026 - 08:28 UTC

United States - Planned Maintenance of Database Infrastructure Oct `23`, `2026` `07:00`-`08:00` UTC

We will be performing planned maintenance on databases hosted on United States data center.The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the service.

Preventive measures have been implemented to minimize any potential impact, however, during the maintenance window, clients may be temporarily unable to manage users and invitations, view notifications, or manage notification subscriptions. Additionally clients hosted on United States Customer Portal may experience issues with customer onboarding progress not being shown or saved.

Start (UTC): 23 October 2026 07:00
End (UTC): 23 October 2026 08:00
Purpose: Database infrastructure migration
Posted on Oct 05, 2026 - 10:28 UTC

SSL certificate renewal of *.api-us2.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-us2.infobip.com
- Subject Alternative Name: *.api-us2.infobip.com, api-us2.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:50 UTC

SSL certificate renewal of *.api-han.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-han.infobip.com
- Subject Alternative Name: *.api-han.infobip.com, api-han.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:53 UTC

SSL certificate renewal of *.api-my1.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-my1.infobip.com
- Subject Alternative Name: *.api-my1.infobip.com, api-my1.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:49 UTC

SSL certificate renewal of *.api-sg1.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-sg1.infobip.com
- Subject Alternative Name: *.api-sg1.infobip.com, api-sg1.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:55 UTC

SSL certificate renewal of *.api-sp3.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-sp3.infobip.com
- Subject Alternative Name: *.api-sp3.infobip.com, api-sp3.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:52 UTC

United States - Planned Maintenance of Moments Database Infrastructure Oct `26`, `2026` `08:00`-`09:00` UTC

We will be performing maintenance on the database infrastructure supporting Moments services at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

During the maintenance window, Moments Flows and Journeys, Forms, Tags, and Catalogs will be unavailable through both the Customer Portal and API. Processing for these services will also be unavailable during this period.

Start (UTC): 26 October 2026 08:00
End (UTC): 26 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 09, 2026 - 12:31 UTC

United States - Planned Maintenance of Database Infrastructure Oct `26`, `2026` `08:00`-`09:00` UTC

We will be performing maintenance on the database infrastructure responsible for campaign creation and processing for Moments Flows and Journeys services at our United States data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact, however, Infobip customers using Flows and Journeys may experience delays in starting or processing affected service elements during the maintenance window.

Start (UTC): 26 October 2026 08:00
End (UTC): 26 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 06, 2026 - 10:14 UTC

SSL certificate renewal of api-in.bsmart.in Oct `26`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate api-in.bsmart.in, timeframe:
- Start (UTC): 26 October 11:00
- End (UTC): 26 October 17:00

SSL Certificate information:
- Common Name: api-in.bsmart.in
- Subject Alternative Name: api-in.bsmart.in
- Valid until (UTC): 2027-04-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 14, 2026 - 12:37 UTC

SSL certificate renewal of *.mms.infobip.com Oct `26`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.mms.infobip.com, timeframe:
- Start (UTC): 26 October 11:00
- End (UTC): 26 October 17:00

SSL Certificate information:
- Common Name: *.mms.infobip.com
- Subject Alternative Name: *.mms.infobip.com, mms.infobip.com
- Valid until (UTC): 2027-04-29 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 13, 2026 - 12:37 UTC

SSL certificate renewal of api3.infobip.com Oct `26`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate api3.infobip.com, timeframe:
- Start (UTC): 26 October 11:00
- End (UTC): 26 October 17:00

SSL Certificate information:
- Common Name: api3.infobip.com
- Subject Alternative Name: api3.infobip.com
- Valid until (UTC): 2027-04-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 14, 2026 - 11:37 UTC

SSL certificate renewal of *.call-link.com Oct `26`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.call-link.com, timeframe:
- Start (UTC): 26 October 11:00
- End (UTC): 26 October 17:00

SSL Certificate information:
- Common Name: *.call-link.com
- Subject Alternative Name: *.call-link.com, call-link.com
- Valid until (UTC): 2027-04-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 14, 2026 - 11:38 UTC

Global (Europe) - Emergency Maintenance of Network Infrastructure Oct `26`, `2026` `20:00` - Oct `27`, `2026` `02:00` UTC

We will be performing emergency maintenance on network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center during the maintenance window.

The work will be performed in stages to reduce the likelihood and duration of any disruption.

Start (UTC): 26 October 2026 20:00
End (UTC): 27 October 2026 02:00
Purpose: Emergency network infrastructure maintenance
Posted on Oct 19, 2026 - 09:03 UTC

United States - Planned Maintenance of Database infrastructure Oct `27`, `2026` `08:00`-`09:00` UTC

We will be performing maintenance on the database infrastructure supporting Two-Factor Authentication services hosted at our United States data center. The goal of this work is to migrate the database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service.

Preventive measures have been implemented to minimize any potential impact. However, customers using the Two-Factor Authentication API may be unable to generate or verify new PINs during the maintenance window. Requests made during this period may return an HTTP 500 error.

Start (UTC): 27 October 2026 08:00
End (UTC): 27 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 06, 2026 - 11:18 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Oct `27`, `2026` `21:00`-`23:00` UTC

We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure continued stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. The work will be completed on one router at a time, and no service interruption is expected; however, brief intermittent connectivity interruptions may occur for services hosted at the Global (Europe) data center.

Any disruption, if it occurs, is expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 27 October 2026 21:00
End (UTC): 27 October 2026 23:00
Purpose: Network infrastructure maintenance
Posted on Oct 08, 2026 - 13:31 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Oct `27`, `2026` `22:00` - Oct `28`, `2026` `02:00` UTC

We will undergo routine patching of databases at the following data centers: Great Britain, Pakistan, Qatar, and Turkey.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 27 October 2026 22:00
End (UTC): 28 October 2026 02:00
Purpose: Database patching and maintenance
Posted on Oct 15, 2026 - 07:54 UTC

United States - Planned Maintenance of Integrations Database Oct `28`, `2026` `09:00`-`10:00` UTC

We will be performing maintenance on the database infrastructure supporting selected integrations at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, some integration-management functions may be temporarily unavailable during the maintenance window. This includes linking or unlinking Facebook accounts, creating or linking Jira tickets, and managing Slack webhook URLs. Updates from Jira, including ticket and comment changes, may also be delayed.

Start (UTC): 28 October 2026 09:00
End (UTC): 28 October 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 08, 2026 - 11:46 UTC

SSL certificate renewal of *.api-se1.infobip.com Oct `28`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-se1.infobip.com, timeframe:
- Start (UTC): 28 October 11:00
- End (UTC): 28 October 17:00

SSL Certificate information:
- Common Name: *.api-se1.infobip.com
- Subject Alternative Name: *.api-se1.infobip.com, api-se1.infobip.com
- Valid until (UTC): 2027-03-10 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 24, 2026 - 12:49 UTC

Global (Europe) - Emergency Maintenance of Network Infrastructure Oct `28`, `2026` `20:00` - Oct `29`, `2026` `03:00` UTC

We will be performing emergency maintenance on network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center during the maintenance window.

The work will be performed in stages to reduce the likelihood and duration of any disruption.

Start (UTC): 28 October 2026 20:00
End (UTC): 29 October 2026 03:00
Purpose: Emergency network infrastructure maintenance
Posted on Oct 19, 2026 - 08:46 UTC

United States - Planned Maintenance of AI Agents Service Oct `29`, `2026` `08:00`-`09:00` UTC

We will be undergoing planned maintenance of AI Agents service hosted at our United States data center. The maintenance is done to improve and ensure optimal performance of AI Agents service.

During the maintenance window traffic will not be affected by this maintenance but clients will not be able to create or maintain agents. Any impact is expected to last for up to 10 minutes within the maintenance window.

Start (UTC): 29 October 2026 08:00
End (UTC): 29 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 05, 2026 - 14:26 UTC

United States - Planned Maintenance of Answers and Knowledge Base Database Infrastructure Oct `29`, `2026` `09:00`-`10:00` UTC

We will be performing maintenance on the database infrastructure supporting Answers and Knowledge Base services at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact, however, customers may be temporarily unable to create, edit, activate, or deactivate chatbots and dialogs. Managing Knowledge Base articles and settings may also be temporarily unavailable. Existing end-user chatbot conversations are expected to continue operating normally.

Start (UTC): 29 October 2026 09:00
End (UTC): 29 October 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 08, 2026 - 12:25 UTC

SSL certificate renewal of *.api-id.infobip.com Oct `29`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-id.infobip.com, timeframe:
- Start (UTC): 29 October 11:00
- End (UTC): 29 October 17:00

SSL Certificate information:
- Common Name: *.api-id.infobip.com
- Subject Alternative Name: *.api-id.infobip.com, api-id.infobip.com
- Valid until (UTC): 2027-04-25 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 09, 2026 - 13:34 UTC

SSL certificate renewal of *.api-sg.infobip.com Oct `29`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-sg.infobip.com, timeframe:
- Start (UTC): 29 October 11:00
- End (UTC): 29 October 17:00

SSL Certificate information:
- Common Name: *.api-sg.infobip.com
- Subject Alternative Name: *.api-sg.infobip.com, api-sg.infobip.com
- Valid until (UTC): 2027-04-25 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 09, 2026 - 13:35 UTC

SSL certificate renewal of *.messaging-service.com Oct `29`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.messaging-service.com, timeframe:
- Start (UTC): 29 October 11:00
- End (UTC): 29 October 17:00

SSL Certificate information:
- Common Name: *.messaging-service.com
- Subject Alternative Name: *.messaging-service.com, messaging-service.com
- Valid until (UTC): 2027-04-25 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 09, 2026 - 13:35 UTC

SSL certificate renewal of *.api-br.infobip.com Oct `29`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-br.infobip.com, timeframe:
- Start (UTC): 29 October 11:00
- End (UTC): 29 October 17:00

SSL Certificate information:
- Common Name: *.api-br.infobip.com
- Subject Alternative Name: *.api-br.infobip.com, api-br.infobip.com
- Valid until (UTC): 2027-04-25 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 09, 2026 - 13:34 UTC

SSL certificate renewal of *.api-in.infobip.com Oct `29`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-in.infobip.com, timeframe:
- Start (UTC): 29 October 11:00
- End (UTC): 29 October 17:00

SSL Certificate information:
- Common Name: *.api-in.infobip.com
- Subject Alternative Name: *.api-in.infobip.com, api-in.infobip.com
- Valid until (UTC): 2027-04-25 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 09, 2026 - 13:34 UTC

SSL certificate renewal of *.api-hk.infobip.com Oct `29`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-hk.infobip.com, timeframe:
- Start (UTC): 29 October 11:00
- End (UTC): 29 October 17:00

SSL Certificate information:
- Common Name: *.api-hk.infobip.com
- Subject Alternative Name: *.api-hk.infobip.com, api-hk.infobip.com
- Valid until (UTC): 2027-04-25 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 09, 2026 - 13:34 UTC

Vietnam - Planned Maintenance of Network Infrastructure Oct `29`, `2026` `17:00`-`19:00` UTC

We will be performing planned maintenance of network infrastructure at our Vietnam data center to upgrade core networking equipment and ensure continued stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. The work will be completed on one router at a time, and no service interruption is expected, however, brief intermittent connectivity interruptions may occur for services hosted at the Vietnam data center.

Any disruption, if it occurs, is expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 29 October 2026 17:00
End (UTC): 29 October 2026 19:00
Purpose: Network infrastructure maintenance
Posted on Oct 08, 2026 - 13:13 UTC

United States - Planned Maintenance of Database Infrastructure Oct `30`, `2026` `08:00`-`09:00` UTC

We will be performing planned maintenance of infrastructure supporting Conversations services at our United States data center to improve resilience and performance.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, customers may be temporarily unable to start new Live Chat conversations or create new Live Chat widgets. Widget keys may also be unavailable during widget creation.

In addition, surveys may not appear when a Live Chat widget is loaded or reloaded, and survey information may not be saved. Conversations already in progress are not expected to be affected, although agents may temporarily see incomplete session information in the conversation context.

Start (UTC): 30 October 2026 08:00
End (UTC): 30 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 07, 2026 - 12:20 UTC

United States - Planned Maintenance of Customer Profiles and Integrations Database Infrastructure Nov `2`, `2026` `09:00`-`10:00` UTC

We will be performing maintenance on database infrastructure supporting Click to Chat, Integrations, and Customer Profiles for AgentOS hosted at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, customers may temporarily be unable to link or unlink Facebook Pages and WhatsApp accounts through Click to Chat, or manage connections and related flows. Processing of person updates and events in Customer Profiles may also be delayed during the maintenance window.

Start (UTC): 02 November 2026 09:00
End (UTC): 02 November 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 12, 2026 - 11:59 UTC

EU Region-locked - Planned Maintenance of Customer Portal Database Infrastructure Nov `2`, `2026` `10:00`-`11:00` UTC

We will be performing planned maintenance on database infrastructure supporting Customer Portal authentication and analytics services hosted at our EU Region-locked data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, customers using Portal two-factor authentication may temporarily be unable to enroll a new authenticator device or sign in using an existing time-based one-time password (TOTP) verification method during the maintenance window. In addition, analytics dashboards embedded in the Portal may not load during this period. Some Portal account-management operations may also be temporarily unavailable.

Start (UTC): 02 November 2026 10:00
End (UTC): 02 November 2026 11:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 20, 2026 - 07:56 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov `3`, `2026` `04:00`-`08:00` UTC

We will be conducting routine database patching at our United States and Mexico data centers.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 03 November 2026 04:00
End (UTC): 03 November 2026 08:00
Purpose: Database patching and maintenance
Posted on Oct 21, 2026 - 10:02 UTC

EU Region-locked - Planned Maintenance of Content Database Infrastructure Nov `3`, `2026` `05:00`-`06:00` UTC

We will be performing planned maintenance on database infrastructure supporting content-related services at our Europe Region-locked data centers. The goal of this work is to migrate the underlying database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, customers may experience the following temporary limitations during the maintenance window:

1. Voice: Processing of new voice recordings may be delayed, and downloading recordings may be unavailable.

2. Conversations: Saving a note attachment permanently may fail. Sending an email through a web form with an attachment may also fail.

3. Broadcast: Downloading or reviewing recipient lists may be unavailable. Campaigns whose recipient files have expired may fail to launch.

4. Email: Loading or previewing uploaded HTML, retrieving attachments or images through the Portal, and managing stored content may fail or be delayed. New content uploads, direct download links, template processing, and inbound email-content uploads are expected to remain available.

Any disruption is expected to last no longer than 20 minutes within the scheduled maintenance window.

Start (UTC): 03 November 2026 05:00
End (UTC): 03 November 2026 06:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 16, 2026 - 12:35 UTC

United States - Planned Maintenance of Database Infrastructure Nov `3`, `2026` `08:00`-`09:00` UTC

We will be performing planned maintenance of infrastructure supporting Answers services at our United States data center to improve resilience and performance.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, customers may be temporarily unable to create, edit, or manage chatbot templates, including creating new chatbots from templates. Certain administrative AI configuration updates may also be temporarily unavailable.

Existing chatbots and chatbot traffic are not expected to be affected.

Start (UTC): 03 November 2026 08:00
End (UTC): 03 November 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 07, 2026 - 10:43 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov `3`, `2026` `16:00`-`20:00` UTC

We will be conducting routine database patching at our Indonesia, Malaysia, India and Hong Kong data centers.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 03 November 2026 16:00
End (UTC): 03 November 2026 20:00
Purpose: Database patching and maintenance
Posted on Oct 21, 2026 - 09:02 UTC

India - Planned Maintenance of Network Infrastructure Part 1 Nov `3`, `2026` `18:30`-`23:30` UTC

We will be performing the first phase of planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 03 November 2026 18:30
End (UTC): 03 November 2026 23:30
Purpose: Network infrastructure upgrade and optimization
Posted on Oct 16, 2026 - 10:03 UTC

Multiple Locations - Planned Maintenance of Network Infrastructure Nov `3`, `2026` `21:00`-`23:00` UTC

We will be performing planned maintenance on network infrastructure at our Global (Europe) and EU Region-locked data centers to upgrade core networking equipment and ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) and EU Region-locked data centers during the maintenance window. The work will be performed in stages to reduce the likelihood and duration of any disruption.

Start (UTC): 03 November 2026 21:00
End (UTC): 03 November 2026 23:00
Purpose: Planned network infrastructure maintenance
Posted on Oct 20, 2026 - 10:21 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov `3`, `2026` `22:00` - Nov `4`, `2026` `02:00` UTC

We will be conducting routine database patching at our EU Region-locked and South Africa data centers.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 03 November 2026 22:00
End (UTC): 04 November 2026 02:00
Purpose: Database patching and maintenance
Posted on Oct 21, 2026 - 09:22 UTC

Multiple Locations - Planned Maintenance of Network Infrastructure Nov `4`, `2026` `21:00`-`23:00` UTC

We will be performing planned maintenance on network infrastructure at our Global (Europe) and EU Region-locked data centers to upgrade core networking equipment and ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) and EU Region-locked data centers during the maintenance window. The work will be performed in stages to reduce the likelihood and duration of any disruption.

Start (UTC): 04 November 2026 21:00
End (UTC): 04 November 2026 23:00
Purpose: Planned network infrastructure maintenance
Posted on Oct 20, 2026 - 10:44 UTC

United States - Planned Maintenance of Customer Portal Database Infrastructure Nov `5`, `2026` `09:00`-`10:00` UTC

We will be performing planned maintenance on database infrastructure supporting Customer Portal authentication and analytics services hosted at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, customers using Portal two-factor authentication may temporarily be unable to enroll a new authenticator device or sign in using an existing time-based one-time password (TOTP) verification method during the maintenance window. In addition, analytics dashboards embedded in the Portal may not load during this period. Some Portal account-management operations may also be temporarily unavailable.

Start (UTC): 05 November 2026 09:00
End (UTC): 05 November 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 09, 2026 - 11:15 UTC

Past Incidents

Oct `22`, `2026`

United States - Planned Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 22, 06:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 05:00 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United States data center.

Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 22 October 2026 05:00
End (UTC): 22 October 2026 08:00
Purpose: Network infrastructure upgrade and optimization
Sep 21, 10:52 UTC

Oct `21`, `2026`

India - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 21, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:00 UTC

Scheduled - We will be performing planned maintenance on database infrastructure on our India data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-in.infobip.com endpoint may experience brief intermittent failures or delays.

Start (UTC): 21 October 2026 20:00
End (UTC): 21 October 2026 21:00
Purpose: Infrastructure patching and maintenance
Oct 2, 11:44 UTC

EU Region-locked - Emergency Maintenance of Broadcast Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 21, 19:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 17:00 UTC

Scheduled - We will be performing emergency maintenance on the database infrastructure supporting Broadcast services at our EU Region-locked data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact. However, customers using Broadcast service may experience a small number of temporarily failed requests. Any impact is expected to last not more than one minute.

Start (UTC): 21 October 2026 17:00
End (UTC): 21 October 2026 18:00
Purpose: Database migration and infrastructure maintenance
Oct 9, 12:43 UTC

United States - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 21, 13:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 12:00 UTC

Scheduled - We will be performing planned maintenance on database infrastructure supporting Customer Profiles, Moments, Journeys and AI Chatbots services in our United States data center. The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the services.

Preventive measures have been implemented to minimize potential impact. During the maintenance window, customers may be unable to create new computed attributes in Customer Profiles. New AI Chatbots sessions may be unavailable, and messages may not be added to existing AI Chatbots sessions. In addition, users may be unable to enter continuous Flows or Journeys, which could result in data discrepancies.

Start (UTC): 21 October 2026 12:00
End (UTC): 21 October 2026 13:00
Purpose: Database infrastructure migration
Oct 5, 11:50 UTC

Vietnam - General service degradation

Resolved - The issue has been successfully resolved and the service is once again operational.
You might have experience delays in processing of the traffic. Some requests might have gotten 500 status.

Start (UTC): 20 October 2026 12:02
End (UTC): 21 October 2026 05:42
Impact: Delays traffic processing, some requests reverted 500 status
Oct 21, 06:42 UTC

Update - We are continuously coordinating with the Internet Service Provider to resolve the issue. We will keep you updated on any progress.
Oct 21, 03:02 UTC

Update - We are continuously working on the issue, having Identified a problem with the Internet Service Provider on the region. We'll work to keep you posted.
Oct 20, 19:54 UTC

Update - We are continuing to work on a fix for this issue, further updates will follow.
Oct 20, 13:48 UTC

Identified - We are currently experiencing general issues over the Vietnam data center. You may observe traffic processing delays or request rejections in the form of status code 5xx responses.

The issue has been identified and we are working towards a resolution. We will keep you posted with further updates
Oct 20, 12:52 UTC

Oct `20`, `2026`

SSL certificate renewal of *.api-sa2.infobip.com

Completed - Certificate renewal completed successfully
Oct 20, 11:14 UTC

In progress - Certificate renewal in progress
Oct 20, 11:14 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-sa2.infobip.com, timeframe:
- Start (UTC): 20 October 11:00
- End (UTC): 20 October 17:00

SSL Certificate information:
- Common Name: *.api-sa2.infobip.com
- Subject Alternative Name: *.api-sa2.infobip.com, api-sa2.infobip.com
- Valid until (UTC): 2027-04-29 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 13, 11:37 UTC

United States - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 20, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 09:00 UTC

Scheduled - We will be performing maintenance on the database infrastructure supporting resource requests at our United States data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service.

Preventive measures have been implemented to minimize any potential impact. However, during maintenance window customers may experience issues submitting resource requests through Channels and Numbers in Customer Portal or Resources API during the maintenance window. Processing of existing requests may also be delayed, including any feedback or follow-up required from our review team.

Start (UTC): 20 October 2026 09:00
End (UTC): 20 October 2026 10:00
Purpose: Database migration and infrastructure maintenance
Oct 6, 11:43 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 20, 09:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 07:01 UTC

Scheduled - We will be performing maintenance on the database infrastructure responsible for handling traffic processing as well as additional internal communication for the WhatsApp and other messaging channels hosted at our EU Region-locked data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, Infobip customers utilizing WhatsApp and other messaging channels may experience traffic processing difficulties and delivery delays during the maintenance window.

Start (UTC): 20 October 2026 07:00
End (UTC): 20 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Sep 29, 11:23 UTC

United States - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 20, 08:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 07:00 UTC

Scheduled - We will be performing planned maintenance on database infrastructure on our United States data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-us.infobip.com endpoint may experience brief intermittent failures or delays.

Start (UTC): 20 October 2026 07:00
End (UTC): 20 October 2026 08:00
Purpose: Infrastructure patching and maintenance
Oct 2, 11:31 UTC

Global (Europe) - Planned Maintenance of Voice Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 20, 08:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 03:00 UTC

Scheduled - We will be performing planned maintenance on the voice infrastructure at our Global (Europe) data center to upgrade underlying server components and maintain the security, stability, and optimal performance of the platform.

Preventive measures have been implemented to minimize any potential impact. However, customers using Voice services and SIP trunking may experience intermittent call connectivity disruptions during the maintenance window.

Start (UTC): 20 October 2026 03:00
End (UTC): 20 October 2026 08:00
Purpose: Voice infrastructure maintenance
Oct 8, 08:15 UTC

United States - Multiple Service Degradation

Resolved - The issue has been successfully resolved, and the service is once again fully operational.

Start time (UTC): 20-10-2026 02:41
End time (UTC): 20-10-2026 03:53

Impact: The incident caused delays in inbound message processing.
Oct 20, 04:09 UTC

Investigating - We experienced a service degradation affecting SMS, MMS, Email, RCS, WhatsApp and Viber messaging in the United States data center. During the incident timeframe, client's may have observed delayed message processing across those services.

Our dedicated engineering team is investigating the issue. We will keep you posted with further updates.
Oct 20, 03:52 UTC

Smpp System down For Accounts Located In The Us Infrastructure.

Resolved - The incident has been resolved.

Start time (UTC): 19-10-2026 17:00
End time (UTC): 20-10-2026 00:30

Impact: Message submission and processing failures
Oct 20, 00:40 UTC

Update - We are continuing to investigate this issue.
Oct 20, 00:13 UTC

Investigating - We would like to inform you that we are currently experiencing intermittent disruptions with the SMPP binds for accounts based in the US.

Our team is working diligently with the responsible department to resolve the issue and restore full service as quickly as possible.

Impact: Message submission and processing failures
Oct 19, 23:02 UTC

Oct `19`, `2026`

EU Region-locked - Multiple Service Degradation

Resolved - We experienced a service degradation affecting SMS, Email, RCS, Voice, WhatsApp, Moments and Viber messaging in the EU Region-locked data center. During the incident timeframe, client's may have observed failed or delayed message processing across those services.

Start (UTC): 19 October 2026 08:13
End (UTC): 19 October 2026 08:17
Impact: Message submission and processing failures
Oct 19, 08:52 UTC

United States - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 19, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 07:00 UTC

Scheduled - We will be performing maintenance on the database infrastructure supporting Apple Messages for Business hosted on United States data center. The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the service.

Preventive measures have been implemented to minimize any potential impact, however, customers using Apple Messages for Business may experience a brief interruption in message processing.

Start (UTC): 19 October 2026 07:00
End (UTC): 19 October 2026 08:00
Purpose: Database migration and infrastructure maintenance
Oct 5, 08:19 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Note: Maintenance was completed as expected on 19th of October. Unfortunately, our automation failed to update the status page at the time. Apologizes for any inconvenience caused.
Oct 19, 06:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 23:00 UTC

Scheduled - We will be performing planned maintenance on database infrastructure on our Global (Europe) data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api.infobip.com endpoint may experience brief intermittent failures or delays.

Start (UTC): 18 October 2026 23:00
End (UTC): 19 October 2026 00:00
Purpose: Infrastructure patching and maintenance
Oct 2, 11:52 UTC

Oct `18`, `2026`

Oct `17`, `2026`

No incidents reported.

Oct `16`, `2026`

SSL certificate renewal of *.api-kz1.infobip.com

Completed - Certificate renewal completed successfully
Oct 16, 11:13 UTC

In progress - Certificate renewal in progress
Oct 16, 11:13 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-kz1.infobip.com, timeframe:
- Start (UTC): 16 October 11:00
- End (UTC): 16 October 17:00

SSL Certificate information:
- Common Name: *.api-kz1.infobip.com
- Subject Alternative Name: *.api-kz1.infobip.com, api-kz1.infobip.com
- Valid until (UTC): 2027-02-28 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 14, 00:17 UTC

SSL certificate renewal of *.api-jb.infobip.com

Completed - Certificate renewal completed successfully
Oct 16, 11:13 UTC

In progress - Certificate renewal in progress
Oct 16, 11:13 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-jb.infobip.com, timeframe:
- Start (UTC): 16 October 11:00
- End (UTC): 16 October 17:00

SSL Certificate information:
- Common Name: *.api-jb.infobip.com
- Subject Alternative Name: *.api-jb.infobip.com, api-jb.infobip.com
- Valid until (UTC): 2027-02-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 12, 00:24 UTC

Colombia - Voice Service Distruption

Resolved - We experienced a service disruption affecting Voice services in Colombia which caused voice calls to fail.
Start (UTC): 16-10-2026 05:02
End (UTC): 16-10-2026 05:09

Impact: During this period, you may have experienced unsuccessful call attempts.
Oct 16, 07:43 UTC

Oct `15`, `2026`

Global (Europe) - Planned Maintenance of Bulk Scheduling Service part 2

Completed - The scheduled maintenance has been completed.
Oct 15, 06:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 05:00 UTC

Scheduled - We will perform planned maintenance on the Bulk Scheduling Service database hosted in our Global (Europe) data center during the maintenance window specified below.

During the maintenance window, we expect a brief period, lasting up to a few minutes, during which the sending of accepted bulks may be delayed and users may be temporarily unable to create new bulks through the Customer Portal or HTTP API.

This maintenance will be carried out in two parts. The activity described in this notification is part 2.

Start (UTC): 15 October 2026 05:00
End (UTC): 15 October 2026 07:00
Purpose: Bulk Scheduling Service upgrade and optimization
Sep 21, 14:06 UTC

Oct `14`, `2026`

Global (Europe) - Planned Maintenance of Bulk Scheduling Service part 1

Completed - The scheduled maintenance has been completed.
Oct 14, 07:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 05:00 UTC

Scheduled - We will perform planned maintenance on the Bulk Scheduling Service database hosted in our Global (Europe) data center during the maintenance window specified below.

During the maintenance window, we expect a brief period, lasting up to a few minutes, during which the sending of accepted bulks may be delayed and users may be temporarily unable to create new bulks through the Customer Portal or HTTP API.

This maintenance will be carried out in two parts. The activity described in this notification is part 1.

Start (UTC): 14 October 2026 05:00
End (UTC): 14 October 2026 07:00
Purpose: Bulk Scheduling Service upgrade and optimization
Sep 21, 13:55 UTC

United States - Planned Maintenance of Network Infrastructure

Completed - The previously announced maintenance has been canceled.

A new maintenance window will be scheduled, and a notification with the updated details will be shared in advance. We apologize for any inconvenience.
Oct 14, 06:42 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United States data center.

Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 15 October 2026 05:00
End (UTC): 15 October 2026 08:00
Purpose: Network infrastructure upgrade and optimization
Sep 21, 10:43 UTC

Oct `13`, `2026`

Pakistan - Planned Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 13, 22:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 19:00 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our Pakistan data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Pakistan data center.

Start (UTC): 13 October 2026 19:00
End (UTC): 13 October 2026 22:00
Purpose: Network infrastructure upgrade and optimization
Oct 13, 18:50 UTC

India - Planned Maintenance of Bulk Scheduling Service

Completed - The scheduled maintenance has been completed.
Oct 13, 18:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 12:00 UTC

Scheduled - We will perform planned maintenance on the Bulk Scheduling Service database hosted in our India data center during the maintenance window specified below.

During the maintenance window, we expect a brief period, lasting up to a few minutes, during which the sending of accepted bulks may be delayed and users may be temporarily unable to create new bulks through the Customer Portal or HTTP API.

Start (UTC): 13 October 2026 12:00
End (UTC): 13 October 2026 14:00
Purpose: Bulk Scheduling Service upgrade and optimization
Sep 21, 13:36 UTC

Oct `12`, `2026`

No incidents reported.

Oct `11`, `2026`

No incidents reported.

Oct `10`, `2026`

No incidents reported.

Oct `9`, `2026`

India - Planned Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 9, 00:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 17:30 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 08 October 2026 17:30
End (UTC): 08 October 2026 22:30
Purpose: Network infrastructure upgrade and optimization
Sep 21, 10:08 UTC

Oct `8`, `2026`

SSL certificate renewal of *.api-hk2.infobip.com

Completed - Certificate renewal completed successfully
Oct 8, 11:34 UTC

In progress - Certificate renewal in progress
Oct 8, 11:34 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-hk2.infobip.com, timeframe:
- Start (UTC): 08 October 11:00
- End (UTC): 08 October 17:00

SSL Certificate information:
- Common Name: *.api-hk2.infobip.com
- Subject Alternative Name: *.api-hk2.infobip.com, api-hk2.infobip.com
- Valid until (UTC): 2027-02-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 6, 01:21 UTC

Europe (Global) and Europe Region-locked - Planned maintenance of Customer Profiles (CDP)

Completed - The scheduled maintenance has been completed.
Oct 8, 08:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:00 UTC

Scheduled - We will be performing maintenance on the database infrastructure supporting Customer Profiles at our Europe (Global) and Europe Region-locked data centers.

The goal of this work is to migrate the database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service.

Preventive measures have been implemented to minimize any potential impact; however, customers may be unable to create or edit computed attributes during the maintenance window. Values for existing computed attributes will also not be updated during this time.

Start (UTC): 08 October 2029 07:00
End (UTC): 08 October 2029 08:00
Purpose: Database migration and infrastructure maintenance
Sep 23, 14:42 UTC

South Africa - Planned Maintenance of Network Infrastructure

Completed - Scheduled maintenance has been canceled.
Oct 8, 07:59 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our South Africa data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the South Africa data center.

Start (UTC): 08 October 2026 12:00
End (UTC): 08 October 2026 14:00
Purpose: Router software upgrade and optimization
Sep 18, 12:13 UTC

Brazil - Planned Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 8, 07:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our Brazil data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Brazil data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 08 October 2026 06:00
End (UTC): 08 October 2026 08:00
Sep 23, 14:26 UTC

India - Degradation of Conversations Services

Resolved - The issue has been successfully resolved, and the service is now fully operational.

During the specified period, degraded performance was experienced in Conversations services, which may have caused server error upon opening of Conversations.

Start (UTC): 08 October 2026 06:01
End (UTC): 08 October 2026 06:40
Oct 8, 07:03 UTC

Investigating - We are currently experiencing performance issues affecting the processing of traffic related to Conversations services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
Oct 8, 06:28 UTC

Infobip system status

Infobip system status history

Scheduled Maintenance

United States- Planned Maintenance of Database Infrastructure Oct 22, 2026 08:00-09:00 UTC

SSL certificate renewal of api-za.infobip.com Oct 22, 2026 11:00-17:00 UTC

SSL certificate renewal of api-vn.infobip.com Oct 22, 2026 11:00-17:00 UTC

SSL certificate renewal of *.email-api-in.infobip.com Oct 22, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-id1.infobip.com Oct 22, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-sa3.infobip.com Oct 22, 2026 11:00-17:00 UTC

SSL certificate renewal of *.email-api.infobip.com Oct 22, 2026 11:00-17:00 UTC

SSL certificate renewal of *.email-api-us.infobip.com Oct 22, 2026 11:00-17:00 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Oct 22, 2026 22:00 - Oct 23, 2026 01:00 UTC

United States - Planned Maintenance of Network Infrastructure Oct 23, 2026 05:00-08:00 UTC

United States - Planned Maintenance of Database Infrastructure Oct 23, 2026 07:00-08:00 UTC

SSL certificate renewal of *.api-us2.infobip.com Oct 23, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-han.infobip.com Oct 23, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-my1.infobip.com Oct 23, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-sg1.infobip.com Oct 23, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-sp3.infobip.com Oct 23, 2026 11:00-17:00 UTC

United States - Planned Maintenance of Moments Database Infrastructure Oct 26, 2026 08:00-09:00 UTC

United States - Planned Maintenance of Database Infrastructure Oct 26, 2026 08:00-09:00 UTC

SSL certificate renewal of api-in.bsmart.in Oct 26, 2026 11:00-17:00 UTC

SSL certificate renewal of *.mms.infobip.com Oct 26, 2026 11:00-17:00 UTC

SSL certificate renewal of api3.infobip.com Oct 26, 2026 11:00-17:00 UTC

SSL certificate renewal of *.call-link.com Oct 26, 2026 11:00-17:00 UTC

Global (Europe) - Emergency Maintenance of Network Infrastructure Oct 26, 2026 20:00 - Oct 27, 2026 02:00 UTC

United States - Planned Maintenance of Database infrastructure Oct 27, 2026 08:00-09:00 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Oct 27, 2026 21:00-23:00 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Oct 27, 2026 22:00 - Oct 28, 2026 02:00 UTC

United States - Planned Maintenance of Integrations Database Oct 28, 2026 09:00-10:00 UTC

SSL certificate renewal of *.api-se1.infobip.com Oct 28, 2026 11:00-17:00 UTC

Global (Europe) - Emergency Maintenance of Network Infrastructure Oct 28, 2026 20:00 - Oct 29, 2026 03:00 UTC

United States - Planned Maintenance of AI Agents Service Oct 29, 2026 08:00-09:00 UTC

United States - Planned Maintenance of Answers and Knowledge Base Database Infrastructure Oct 29, 2026 09:00-10:00 UTC

SSL certificate renewal of *.api-id.infobip.com Oct 29, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-sg.infobip.com Oct 29, 2026 11:00-17:00 UTC

SSL certificate renewal of *.messaging-service.com Oct 29, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-br.infobip.com Oct 29, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-in.infobip.com Oct 29, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-hk.infobip.com Oct 29, 2026 11:00-17:00 UTC

Vietnam - Planned Maintenance of Network Infrastructure Oct 29, 2026 17:00-19:00 UTC

United States - Planned Maintenance of Database Infrastructure Oct 30, 2026 08:00-09:00 UTC

United States - Planned Maintenance of Customer Profiles and Integrations Database Infrastructure Nov 2, 2026 09:00-10:00 UTC

EU Region-locked - Planned Maintenance of Customer Portal Database Infrastructure Nov 2, 2026 10:00-11:00 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov 3, 2026 04:00-08:00 UTC

EU Region-locked - Planned Maintenance of Content Database Infrastructure Nov 3, 2026 05:00-06:00 UTC

United States - Planned Maintenance of Database Infrastructure Nov 3, 2026 08:00-09:00 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov 3, 2026 16:00-20:00 UTC

India - Planned Maintenance of Network Infrastructure Part 1 Nov 3, 2026 18:30-23:30 UTC

Multiple Locations - Planned Maintenance of Network Infrastructure Nov 3, 2026 21:00-23:00 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov 3, 2026 22:00 - Nov 4, 2026 02:00 UTC

Multiple Locations - Planned Maintenance of Network Infrastructure Nov 4, 2026 21:00-23:00 UTC

United States - Planned Maintenance of Customer Portal Database Infrastructure Nov 5, 2026 09:00-10:00 UTC

Past Incidents

Oct 22, 2026

Oct 21, 2026

Oct 20, 2026

Oct 19, 2026

Oct 18, 2026

Oct 17, 2026

Oct 16, 2026

Oct 15, 2026

Oct 14, 2026

Oct 13, 2026

Oct 12, 2026

Oct 11, 2026

Oct 10, 2026

Oct 9, 2026

Oct 8, 2026

United States- Planned Maintenance of Database Infrastructure Oct `22`, `2026` `08:00`-`09:00` UTC

SSL certificate renewal of api-za.infobip.com Oct `22`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of api-vn.infobip.com Oct `22`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.email-api-in.infobip.com Oct `22`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-id1.infobip.com Oct `22`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-sa3.infobip.com Oct `22`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.email-api.infobip.com Oct `22`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.email-api-us.infobip.com Oct `22`, `2026` `11:00`-`17:00` UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Oct `22`, `2026` `22:00` - Oct `23`, `2026` `01:00` UTC

United States - Planned Maintenance of Network Infrastructure Oct `23`, `2026` `05:00`-`08:00` UTC

United States - Planned Maintenance of Database Infrastructure Oct `23`, `2026` `07:00`-`08:00` UTC

SSL certificate renewal of *.api-us2.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-han.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-my1.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-sg1.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-sp3.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

United States - Planned Maintenance of Moments Database Infrastructure Oct `26`, `2026` `08:00`-`09:00` UTC

United States - Planned Maintenance of Database Infrastructure Oct `26`, `2026` `08:00`-`09:00` UTC

SSL certificate renewal of api-in.bsmart.in Oct `26`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.mms.infobip.com Oct `26`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of api3.infobip.com Oct `26`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.call-link.com Oct `26`, `2026` `11:00`-`17:00` UTC

Global (Europe) - Emergency Maintenance of Network Infrastructure Oct `26`, `2026` `20:00` - Oct `27`, `2026` `02:00` UTC

United States - Planned Maintenance of Database infrastructure Oct `27`, `2026` `08:00`-`09:00` UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Oct `27`, `2026` `21:00`-`23:00` UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Oct `27`, `2026` `22:00` - Oct `28`, `2026` `02:00` UTC

United States - Planned Maintenance of Integrations Database Oct `28`, `2026` `09:00`-`10:00` UTC

SSL certificate renewal of *.api-se1.infobip.com Oct `28`, `2026` `11:00`-`17:00` UTC

Global (Europe) - Emergency Maintenance of Network Infrastructure Oct `28`, `2026` `20:00` - Oct `29`, `2026` `03:00` UTC

United States - Planned Maintenance of AI Agents Service Oct `29`, `2026` `08:00`-`09:00` UTC

United States - Planned Maintenance of Answers and Knowledge Base Database Infrastructure Oct `29`, `2026` `09:00`-`10:00` UTC

SSL certificate renewal of *.api-id.infobip.com Oct `29`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-sg.infobip.com Oct `29`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.messaging-service.com Oct `29`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-br.infobip.com Oct `29`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-in.infobip.com Oct `29`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-hk.infobip.com Oct `29`, `2026` `11:00`-`17:00` UTC

Vietnam - Planned Maintenance of Network Infrastructure Oct `29`, `2026` `17:00`-`19:00` UTC

United States - Planned Maintenance of Database Infrastructure Oct `30`, `2026` `08:00`-`09:00` UTC

United States - Planned Maintenance of Customer Profiles and Integrations Database Infrastructure Nov `2`, `2026` `09:00`-`10:00` UTC

EU Region-locked - Planned Maintenance of Customer Portal Database Infrastructure Nov `2`, `2026` `10:00`-`11:00` UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov `3`, `2026` `04:00`-`08:00` UTC

EU Region-locked - Planned Maintenance of Content Database Infrastructure Nov `3`, `2026` `05:00`-`06:00` UTC

United States - Planned Maintenance of Database Infrastructure Nov `3`, `2026` `08:00`-`09:00` UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov `3`, `2026` `16:00`-`20:00` UTC

India - Planned Maintenance of Network Infrastructure Part 1 Nov `3`, `2026` `18:30`-`23:30` UTC

Multiple Locations - Planned Maintenance of Network Infrastructure Nov `3`, `2026` `21:00`-`23:00` UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov `3`, `2026` `22:00` - Nov `4`, `2026` `02:00` UTC

Multiple Locations - Planned Maintenance of Network Infrastructure Nov `4`, `2026` `21:00`-`23:00` UTC

United States - Planned Maintenance of Customer Portal Database Infrastructure Nov `5`, `2026` `09:00`-`10:00` UTC

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