Infobip system status

Infobip system status history

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Operational

Maintenance

Major Outage

Degraded performance

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Email Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
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United Arab Emirates Operational
United States Operational
Pakistan Operational
RCS Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
MMS Operational
Global (Germany) Operational
United States Operational
Pakistan Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
ChatApps Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Live Chat Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Mobile App Messaging (Push) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
USSD Operational
Global (Germany) Operational
Mobile Identity Operational
Brazil Operational
Global (Germany) Operational
India Operational
Integrations Operational
Global (Germany) Operational
Pakistan Operational
SMPP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
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Global (Germany) Operational
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India Operational
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Malaysia Operational
Pakistan Operational
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Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
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SMTP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Global (Germany), India - SMTP API DNS record change Jan 9, 2024 10:00-11:00 UTC
Update - RESCHEDULED: This is to update you that the upcoming change of DNS records for our SMTP API on our Global (Germany) and India Data Centers -> smtp-api.infobip.com and smtp-api-mum.infobip.com respectively has been rescheduled for January 9th 2024, at 10:00 UTC.

As advised in the initial post, no impact on our services is expected during this activity, however, for customers requiring IP address whitelisting, we would strongly advise whitelisting the following IP addresses in preparation for the change in order to avoid any related issues:
Global (Germany) - smtp-api.infobip.com - 193.105.74.134
India - smtp-api-mum.infobip.com - 185.255.8.62

Start (UTC): 09 January 2024 10:00
End (UTC): 09 January 2024 11:00
Purpose: Infrastructure upgrade
Nov 29, 2023 - 13:57 UTC
Scheduled - This is to announce the upcoming change of DNS records for our SMTP API on our Global (Germany) and India Data Centers -> smtp-api.infobip.com and smtp-api-mum.infobip.com respectively, scheduled for December 5th 2023.

No impact on our services is expected during this activity, however, for customers requiring IP address whitelisting, we would strongly advise whitelisting the following IP addresses in preparation for the change in order to avoid any related issues:
Global (Germany) - smtp-api.infobip.com - 193.105.74.134
India - smtp-api-mum.infobip.com - 185.255.8.62

Start (UTC): 05 December 2023 10:00
End (UTC): 05 December 2023 11:00
Purpose: Infrastructure upgrade
Nov 01, 2023 - 08:38 UTC
Past Incidents
Dec 8, 2023

No incidents reported today.

Dec 7, 2023
Global (Germany) - Moments - Planned maintenance of database infrastructure
Completed - The scheduled maintenance has been completed.
Dec 7, 09:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 08:00 UTC
Scheduled - As part of the platform upgrade, we will execute a migration of the Moments Flow database on the Global (Germany) data center to a new cluster on the upcoming date:

Start (UTC): 07 December 2023 08:00
End (UTC): 07 December 2023 09:00
Purpose: Upgrade and optimization

During the maintenance, users may encounter difficulties launching flows and may experience delays in active flows (actions won't be executed). We appreciate your understanding during this period.
Nov 23, 10:13 UTC
Global (Germany) - Planned maintenance of database infrastructure
Completed - The scheduled maintenance has been completed.
Dec 7, 09:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 07:00 UTC
Scheduled - To enhance the performance of our platform, we have scheduled maintenance for our Global (Germany) Data Center. This maintenance involves the migration of our databases to new clusters with the aim of optimizing their performance. Our objective is to ensure that our infrastructure operates at its highest efficiency.

Start (UTC): 07 December 2023 07:00
End (UTC): 07 December 2023 11:00
Purpose: Optimizing performance

While not anticipated, there is a possibility of connectivity interruptions lasting up to 5 minute for services hosted on our Global (Germany) Data Center during the scheduled activity timeframe.
Nov 24, 08:03 UTC
Dec 6, 2023
Global (Germany) - Email to Voice service degradation
Resolved - The issue has been successfully resolved and the service is once again operational.

Start (UTC): 29 November 2023 15:24
End (UTC): 06 December 2023 10:39
Impact: Issues with processing Email to Voice messages
Dec 6, 11:19 UTC
Monitoring - A solution has been implemented, and we are presently monitoring the entire traffic. Once we can confirm that the issue has been resolved, we will update the status.
Dec 6, 11:00 UTC
Update - Our dedicated team continues to actively address this issue. As of now, there is no new information available on this matter. We will provide an update as soon as we receive more details.
Dec 6, 10:27 UTC
Update - Our dedicated team is actively addressing this matter, and further details will be provided shortly.
Dec 6, 09:49 UTC
Investigating - We are currently experiencing issues with our Email to Voice service. You may experience intermittent issues, and there is a possibility that some messages might not be delivered. Our team is actively investigating this matter, and we will keep you informed with updates shortly.
Dec 6, 09:20 UTC
Global (Germany) - Email validation over HTTP API degradation
Resolved - The issue has been successfully resolved and the service is once again operational.
During the specified time period, you may encounter timeouts for your email validation requests.

Start (UTC): 05 December 2023 13:50
End (UTC): 06 December 2023 09:00
Impact: Timeouts for email validation through the HTTP API.
Dec 6, 09:33 UTC
Update - Our team is making final adjustments, and we'll inform you once we have confirmed the full resolution of this incident.
Dec 6, 09:05 UTC
Update - Our team is actively working on resolving the issue. It's important to note that delays and timeouts are intermittent, and the majority of submissions are being processed successfully. Additional information will be provided shortly.
Dec 6, 08:33 UTC
Identified - The problem has been identified, and our team is actively addressing it. Further information will be shared as soon as it becomes available.
Dec 6, 08:01 UTC
Investigating - We are currently facing issues with our email validation through the HTTP API. As a result, you might encounter request timeouts when attempting to validate emails. Additional details will be provided shortly.
Dec 6, 07:31 UTC
Dec 5, 2023
Global (Germany) - Planned maintenance of networking infrastructure
Completed - The scheduled maintenance has been completed.
Dec 5, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:00 UTC
Scheduled - We will undergo a planned maintenance that includes an upgrade and optimization of part of our Global (Germany) Data Center's networking equipment in the below specified time window, with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 04 December 2023 21:00
End (UTC): 05 December 2023 01:00
Purpose: Upgrade and optimization of networking equipment

Connectivity interruptions of up to 15 minutes are possible for services hosted on the part of the data center under maintenance.
Nov 17, 11:34 UTC
Dec 4, 2023
Global (Germany) - Issue with Conversations service.
Resolved - The issue has been successfully resolved and the service is once again operational.
During the specified timeframe you may have experienced slowness/issues in using the Conversations channel.

Start (UTC): 04 December 16:09
End (UTC): 04 December 17:59
Impact: Conversations degraded performance and issues in accessing the channel
Dec 4, 18:17 UTC
Identified - Our team has identified the issue and is working on the fix.
Dec 4, 17:45 UTC
Investigating - We are currently experiencing an issue with our Conversations service.
You may observe issues while using Conversations.
Our team is inspecting the case and more details will follow in the next update.
Dec 4, 17:17 UTC
SSL certificate renewal of oneapi.infobip.com, api2.infobip.com and api.infobip.com endpoints
Completed - The scheduled maintenance has been completed.
Dec 4, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 08:00 UTC
Scheduled - During the below timeframe, we will be performing a renewal of SSL certificates for the following API endpoints:

oneapi.infobip.com
api2.infobip.com
api.infobip.com

Start (UTC): 04 December 2023 08:00
End (UTC): 04 December 2023 16:00

The new certificate will have an updated intermediate certificate in its chain of trust, therefore, customers who manually import Certificate Authorities (CA) or pin leaf certificates might be required to update their collection of trusted certificate authority (CA) certificates to trust certificates signed by "RapidSSL TLS RSA CA G1" (serial number: 14816627491795588044059060260691382010).

Should you need the certificate or any additional assistance in regard to this activity, please contact our support at support@infobip.com.
Nov 30, 08:55 UTC
Global (Germany) - Moments service degradation
Resolved - The issue has been successfully resolved and the service is once again operational.
You might encounter challenges with Flows based on People real-time events.
Start (UTC): 04 December 2023 10:30
End (UTC): 04 December 2023 12:50
Impact: Flows based on people events processing delays and issues.
Dec 4, 12:55 UTC
Update - We are still actively working on implementing a fix for this issue.
Dec 4, 12:31 UTC
Identified - Our team has successfully pinpointed the problem, and they are currently in the process of implementing a fix for it.
Dec 4, 12:00 UTC
Investigating - We are currently experiencing issues with our Moments service. You may experience issues with Flows based on People events. Our dedicated team is already working on this issue and more information will follow in the next update.
Dec 4, 11:29 UTC
Global (Germany) - Voice service emergency maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 05:30 UTC
Scheduled - We will undergo an emergency maintenance of the Voice services hosted on our Global (Germany) Data Center. During the activity, newly created CDR data may not be available for a cumulative of 10 minutes within the below specified timeframe.

Start (UTC): 04 December 2023 05:30
End (UTC): 04 December 2023 06:00
Purpose: Voice service upgrade and optimization
Dec 1, 13:28 UTC
Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Singapore - Data Center Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 30, 19:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 17:00 UTC
Update - UPDATE: This maintenance activity has been rescheduled for November 30th, to ensure its effectiveness and minimize any inconvenience to our valued customers.

Start (UTC): 30 November 2023 17:00
End (UTC): 30 November 2023 19:00
Purpose: Infrastructure upgrades

Connectivity interruptions of up to a cumulative of 15 minutes are possible toward services hosted on our Singapore Data Center during the activity interval.
Nov 15, 07:31 UTC
Scheduled - We will undergo a planned maintenance that includes an upgrade and optimization of our Singapore Data Center's networking equipment in the below specified time window with the goal of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 20 November 2023 16:00
End (UTC): 20 November 2023 18:00
Purpose: Infrastructure upgrades

Connectivity interruptions of up to a cumulative of 15 minutes are possible toward services hosted on our Singapore Data Center during the activity interval.
Nov 2, 12:16 UTC
Multiple Locations - WhatsApp service degradation
Resolved - The issue has been successfully resolved and the service is once again operational.
You might encounter challenges when sending and receiving WhatsApp messages.
Start (UTC): 30 November 2023 12:00
End (UTC): 30 November 2023 12:42
Impact: Issues while sending and receiving WhatsApp messages
Nov 30, 13:21 UTC
Identified - The problem has been identified, and the fix is currently being deployed. Our dedicated team has confirmed that the overall status is improving, and we will notify you with final confirmation once it is fully resolved.
Nov 30, 12:47 UTC
Investigating - We are currently facing issues with multiple WhatsApp senders. The full extent of the issue is still under investigation, and additional information will be provided shortly.
Nov 30, 12:24 UTC
Nov 29, 2023
Multiple locations - General message processing issues
Resolved - The issues have been successfully resolved and services are once again operational.
During the specified timeframe you may have experienced issues with message processing over the Customer Portal, HTTP API, SMPP, Voice services, latencies in receiving inbound emails, and slowness in using Conversations.

Start (UTC): 29 November 08:07 UTC
End (UTC): 29 November 09:07 UTC
Impact: The issues affected message sending over the Customer Portal, HTTP API, SMPP, Voice services, latencies in receiving inbound emails, and slowness in using Conversations.
Nov 29, 09:27 UTC
Identified - The issue has been identified and a fix is being implemented. More details will follow.
Nov 29, 09:17 UTC
Update - Our team is still investigating the cause of the issue, more information will be provided soon.
Nov 29, 08:47 UTC
Investigating - We are currently experiencing general issues with message processing. You may observe inconsistencies utilizing the service.
Our team is inspecting the case and more details will follow in the next update.
Nov 29, 08:31 UTC
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Global (Germany) - Issue with Conversations service
Resolved - The issue has been successfully resolved and the service is once again operational.
During the specified timeframe you may have experienced slowness in using the Conversations channel.

Start (UTC): 24 November 14:20
End (UTC): 24 November15:25
Impact: Conversations degraded performance
Nov 24, 15:52 UTC
Update - Our team is still investigating the cause of the issue, more information will be provided in the next update.
Nov 24, 15:19 UTC
Investigating - We are currently experiencing an issue with our Conversations service. You may observe slowness while using Conversations.
Our team is inspecting the case and more details will follow in the next update.
Nov 24, 14:49 UTC
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