All Systems Operational
EMEA - Applications
Operational
Customer Portal Login/Homepage
Operational
People Operational
Moments Operational
Analyze
Operational
Conversations Operational
Answers Operational
Channels and Numbers Operational
Other Portal apps
Operational
EMEA - Channels Operational
SMS Operational
Number Lookup Operational
Voice Operational
Email Operational
RCS Operational
MMS Operational
WhatsApp Business Operational
ChatApps
Operational
Live Chat Operational
Mobile App Messaging (Push) Operational
USSD Operational
Mobile Identity Operational
Integrations
Operational
EMEA - Interface/API Operational
SMPP
Operational
HTTP API
Operational
SIP trunk
Operational
SMTP
Operational
AMERICAS (NAM) - Applications
Operational
Customer Portal Login/Homepage
Operational
People Operational
Moments Operational
Analyze
Operational
Conversations Operational
Answers Operational
Channels and Numbers Operational
Other Portal Apps
Operational
AMERICAS (NAM) - Channels Operational
SMS Operational
Number Lookup Operational
Voice Operational
Email Operational
RCS Operational
MMS Operational
WhatsApp Business Operational
ChatApps
Operational
Live Chat Operational
Mobile App Messaging (Push) Operational
AMERICAS (NAM) - Interface/API Operational
SMPP
Operational
HTTP API
Operational
SIP Trunk
Operational
SMTP
Operational
AMERICAS (LATAM) - Channels Operational
SMS Operational
Number Lookup Operational
Voice Operational
WhatsApp Business Operational
ChatApps
Operational
Live Chat Operational
Mobile Identity Operational
AMERICAS (LATAM) - Interface/API Operational
SMPP
Operational
HTTP API
Operational
SIP Trunk
Operational
SMTP
Operational
APAC - Applications
Operational
Customer Portal Login/Homepage
Operational
People Operational
Moments Operational
Analyze
Operational
Conversations Operational
Answers Operational
Channels and Numbers Operational
Other Portal Apps
Operational
APAC - Channels Operational
SMS Operational
Number Lookup Operational
Voice Operational
Email Operational
MMS Operational
WhatsApp Business Operational
ChatApps
Operational
Live Chat Operational
Mobile Identity Operational
APAC - Interface/API Operational
SMPP
Operational
HTTP API
Operational
SIP trunk
Operational
INDIA - Applications
Operational
Customer Portal Login/Homepage
Operational
People Operational
Moments Operational
Analyze
Operational
Conversations Operational
Answers Operational
Channels and Numbers Operational
Other Portal Apps
Operational
INDIA - Channels Operational
SMS Operational
Number Lookup Operational
Voice Operational
Email Operational
RCS Operational
WhatsApp Business Operational
ChatApps
Operational
Live Chat Operational
Mobile Identity Operational
INDIA - Interface/API Operational
SMPP
Operational
HTTP API
Operational
SIP Trunk
Operational
SMTP
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EMEA (GB/NL) Data Centers - Planned maintenance of networking infrastructure Sep 26, 2023 18:00-22:00 UTC
With the successful completion of this maintenance (https://status.infobip.com/incidents/vn24d4stv766), we will utilize this opportunity to conduct network infrastructure upgrades and optimize the backend service.

Start (UTC): 26 September 2023 18:00
End (UTC): 26 September 2023 22:00
Purpose: Upgrade and optimization of networking equipment

Although not expected, cumulative downtime of up to 15 minutes within the maintenance period is possible on hosted services, manifested as intermittent processing delays.
Posted on Sep 08, 2023 - 11:31 UTC
INDIA (Mumbai) Data Center - Planned maintenance of networking infrastructure Sep 26, 2023 20:00-23:00 UTC
We will undergo a planned maintenance that includes an upgrade and optimization of our INDIA (Mumbai) Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 26 September 2023 20:00
End (UTC): 26 September 2023 23:00
Purpose: Upgrade and optimization of networking equipment

Connectivity interruptions of up to 15 minutes are possible toward services hosted on our INDIA (Mumbai) Data Center during the activity interval.
Posted on Sep 04, 2023 - 07:40 UTC
EMEA (DE) - Disaster recovery test Oct 4, 2023 07:00-15:00 UTC
As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test during the below specified timeframe:

Start (UTC): 04 October 2023 07:00
End (UTC): 04 October 2023 15:00
Purpose: Business Continuity Management requirements

Impact on Infobip services hosted at EMEA (DE) data center is not expected.
Posted on Sep 20, 2023 - 12:14 UTC
Past Incidents
Sep 22, 2023

No incidents reported today.

Sep 21, 2023
EMEA (DE) - Customer Portal and HTTP API authorization degradation
Resolved - The issue has been successfully resolved and the Platform is fully operational once again.
During the specified timeframe, part of Infobip customers may have experienced issues when logging in, pulling reports, and problems in API request authorizations.

Start (UTC): 21 September 09:25
End (UTC): 21 September 20:30
Impact: Portal issues and API request timeouts
Sep 21, 20:46 UTC
Update - We are continuing to work on a fix for this issue and we will share any new updates.
Sep 21, 19:30 UTC
Update - We continue working on this platform degradation. We will update you as soon as there is a definitive fix.
Sep 21, 18:30 UTC
Update - We are continuing to work on a fix for this issue.
Sep 21, 17:17 UTC
Update - We are continuing to work on a fix for this issue.
Sep 21, 14:27 UTC
Update - We are continuing to work on a fix for this issue and we will share any new updates.
Sep 21, 12:51 UTC
Update - We are actively engaged in resolving this issue. We will provide an update as soon as we have confirmation that the problem has been successfully resolved.
Sep 21, 11:51 UTC
Identified - The problem has been identified, and our services are beginning to regain stability. While the issue persists, we are observing an improvement in the stability of our services. More information will follow soon.
Sep 21, 10:45 UTC
Update - We are entirely focused on investigating this matter at the moment, and we will provide further information shortly.
Sep 21, 10:15 UTC
Update - We are continuing to investigate the full scope of the issue and will provide more information.
Sep 21, 09:42 UTC
Investigating - We are experiencing degradation of our Customer portal on EMEA (DE) data centre. You might encounter problems related to API request authorization and overall accessibility when accessing the Portal. We are actively investigating the issue, and we will provide further information shortly.
Sep 21, 09:39 UTC
Sep 20, 2023
EMEA (GB/NL) Data Centers - Planned maintenance of networking infrastructure
Completed - The scheduled maintenance has been completed.
Sep 20, 22:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 18:01 UTC
Update - This is to inform you that the planned maintenance of our EMEA (GB/NL) Data Centers has been postponed to the following date:

Start (UTC): 20 September 2023 18:00
End (UTC): 20 September 2023 22:00
Sep 18, 17:50 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 30, 11:36 UTC
Scheduled - With the successful completion of this maintenance (https://status.infobip.com/incidents/vn24d4stv766), we will utilize this opportunity to conduct network infrastructure upgrades and optimize the backend service.

Although not expected, cumulative downtime of up to 15 minutes within the maintenance period is possible on hosted services, manifested as intermittent processing delays.

Start (UTC): 19 September 2023 18:00
End (UTC): 19 September 2023 22:00
Purpose: Upgrade and optimization of networking equipment
Aug 30, 10:41 UTC
Sep 19, 2023
AMERICAS (NAM) (United States East Coast) Data Center Planned Maintenance
Completed - The scheduled maintenance of our AMERICAS (NAM) (United States East Coast) Data Center's networking equipment is postponed due to unforeseen circumstances until further notice. Once a new schedule is defined, customers will be informed in a timely manner.
Sep 19, 07:56 UTC
Scheduled - We will be undergoing a planned maintenance on our AMERICAS (NAM) (United States East Coast) Data Center with the goal of performing network infrastructure upgrades and optimization.

Start (UTC): 27 September 2023 07:00
End (UTC): 27 September 2023 10:00
Purpose: Upgrade and optimization of networking equipment

Although not expected, cumulative downtime of up to 15 minutes within the maintenance period is possible on hosted services, manifested as intermittent processing delays.
Sep 13, 07:58 UTC
AMERICAS (NAM) (United States West Coast) Data Center Emergency Maintenance
Completed - The scheduled maintenance of our AMERICAS (NAM) (United States West Coast) Data Center's networking equipment is postponed due to unforeseen circumstances until further notice. Once a new schedule is defined, customers will be informed in a timely manner.
Sep 19, 07:50 UTC
Update - This is to inform you that we will move this maintenance work to the following timeframe:

Start (UTC): 19 September 2023 09:00
End (UTC): 19 September 2023 12:00
Purpose: Upgrade and optimization of networking equipment
Sep 13, 06:55 UTC
Update - This is to inform you that we will move forward this maintenance to the following timeframe:

Start (UTC): 14 September 2023 20:00
End (UTC): 14 September 2023 23:00
Purpose: Upgrade and optimization of networking equipment
Sep 12, 13:58 UTC
Scheduled - We will be undergoing a planned maintenance on our AMERICAS (NAM) (United States West Coast) Data Center with the goal of performing network infrastructure upgrades and optimization.

Start (UTC): 19 September 2023 09:00
End (UTC): 19 September 2023 12:00
Purpose: Upgrade and optimization of networking equipment

Although not expected, cumulative downtime of up to 15 minutes within the maintenance period is possible on hosted services, manifested as intermittent processing delays.
Sep 1, 12:55 UTC
Sep 18, 2023
INDIA - Bulk Message Scheduling Service Planned Maintenance
Completed - The scheduled maintenance has been completed.
Customers whose messages are processed over our INDIA (Mumbai) data center could have observed irregular receipt of message delivery reports during the maintenance period.
Sep 18, 13:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 11:00 UTC
Scheduled - We will undergo a scheduled maintenance of the Bulk Message Scheduling Service in the below specified time frame. During this activity, Infobip customers submitting bulk campaigns via HTTP API or the Customer Portal (portal-munm.infobip.com) may notice delays in traffic processing.

Start (UTC): 18 September 2023 11:00
End (UTC): 18 September 2023 13:00
Purpose: Service upgrade
Aug 29, 07:26 UTC
AMERICAS (LATAM) (BR) - Planned maintenance of networking infrastructure
Completed - The scheduled maintenance has been completed.
Sep 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:00 UTC
Scheduled - We will undergo a planned maintenance that includes an upgrade and optimization of our AMERICAS (LATAM) (BR) Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 18 September 2023 06:00
End (UTC): 18 September 2023 08:00
Purpose: Upgrade and optimization of networking equipment

Connectivity interruptions of up to 15 minutes are possible toward services hosted on our AMERICAS (LATAM) (BR) Data Center during the activity interval.
Sep 1, 09:52 UTC
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
AMERICAS (LATAM) (BR) - Planned maintenance of networking infrastructure
Completed - The scheduled maintenance has been completed.
Sep 15, 08:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 06:00 UTC
Scheduled - We will undergo a planned maintenance that includes an upgrade and optimization of our AMERICAS (LATAM) (BR) Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 15 September 2023 06:00
End (UTC): 15 September 2023 08:00
Purpose: Upgrade and optimization of networking equipment

Connectivity interruptions of up to 15 minutes are possible toward services hosted on our AMERICAS (LATAM) (BR) Data Center during the activity interval.
Sep 1, 09:35 UTC
Sep 14, 2023
EMEA (SA) - Emergency maintenance of networking infrastructure
Completed - The scheduled maintenance has been completed.
Sep 14, 23:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:00 UTC
Update - This is to inform you that we will move forward this maintenance to the following timeframe:

Start (UTC): 14 September 2023 20:00
End (UTC): 14 September 2023 23:00
Purpose: Upgrade and optimization of networking equipment
Sep 12, 13:58 UTC
Scheduled - We will undergo a planned maintenance that includes an upgrade and optimization of our EMEA (SA) Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 21 September 2023 21:00
End (UTC): 22 September 2023 00:00
Purpose: Upgrade and optimization of networking equipment

Connectivity interruptions of up to 15 minutes are possible toward services hosted on our EMEA (SA) Data Center during the activity interval.
Sep 5, 08:36 UTC
EMEA (DE) Data Center - Customer Portal - Analyze Module planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 21:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 19:00 UTC
Scheduled - We will undergo a scheduled maintenance of the Customer Portal's Analyze Module hosted on the EMEA (DE) Data Center with the aim of service upgrade and optimization.

During this activity, Logs and Reports sections of the Analyze Module might behave inconsistently and present warning messages on attempts to access the reporting data for up to 15 minutes within the maintenance window. All one-time and scheduled reports created while this activity is underway will be processed once the works are finished.

Start (UTC): 14 September 2023 19:00
End (UTC): 14 September 2023 21:00
Purpose: Analyze Module upgrade and optimization
Aug 18, 09:18 UTC
AMERICAS (LATAM) (BR) - Planned maintenance of networking infrastructure
Completed - The scheduled maintenance has been completed.
Sep 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 UTC
Scheduled - We will undergo a planned maintenance that includes an upgrade and optimization of our AMERICAS (LATAM) (BR) Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 14 September 2023 06:00
End (UTC): 14 September 2023 08:00
Purpose: Upgrade and optimization of networking equipment

Connectivity interruptions of up to 15 minutes are possible toward services hosted on our AMERICAS (LATAM) (BR) Data Center during the activity interval.
Sep 1, 09:08 UTC
Sep 13, 2023
INDIA (Mumbai) & AMERICAS (NAM) (United States East Coast) - Customer Portal - Analyze Module planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 19:00 UTC
Scheduled - We will undergo a scheduled maintenance of the Customer Portal's Analyze Module hosted on the INDIA (Mumbai) and AMERICAS (NAM) (United States East Coast) Data Centers with the aim of service upgrade and optimization.

During this activity, Logs and Reports sections of the Analyze Module might behave inconsistently and present warning messages on attempts to access the reporting data for up to 15 minutes within the maintenance window. All one-time and scheduled reports created while this activity is underway will be processed once the works are finished.

Start (UTC): 13 September 2023 19:00
End (UTC): 13 September 2023 21:00
Purpose: Analyze Module upgrade and optimization
Aug 18, 09:26 UTC
EMEA (DE) - Customer Portal login issues
Resolved - This is to inform you that this issue has been resolved. During the specified timeframe you may have experienced issues while trying logging in using the portal where the captcha verification is failing.

Start (UTC): 12 September 23:00
End (UTC): 13 September 01:28

Impact: Issues accessing Customer Portal pages and services.
Sep 13, 02:07 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 13, 01:50 UTC
Update - We are continuing to investigate this issue.
Sep 13, 00:52 UTC
Investigating - We are experiencing a degradation of our Customer portal services. You may experience issues while trying to login into Portal.
Sep 13, 00:29 UTC
Sep 12, 2023
AMERICAS (NAM) (United States East Coast) Data Center Planned Maintenance
Completed - This is to let you know that the maintenance activity has been postponed until further notice.
Sep 12, 13:11 UTC
Scheduled - We will be undergoing a planned maintenance on our AMERICAS (NAM) (United States East Coast) Data Center with the goal of performing network infrastructure upgrades and optimization.

Although not expected, cumulative downtime of up to 15 minutes within the maintenance period is possible on hosted services, manifested as intermittent processing delays.

Start (UTC): 13 September 2023 07:00
End (UTC): 13 September 2023 10:00
Purpose: Upgrade and optimization of networking equipment
Aug 30, 11:46 UTC
APAC (HK) - Emergency networking infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 09:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:00 UTC
Scheduled - We will undergo an emergency maintenance that includes an upgrade and optimization of our APAC (HK) Data Center networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 12 September 2023 07:00
End (UTC): 12 September 2023 09:00
Purpose: Emergency upgrade and optimization of networking equipment

Although not expected, cumulative downtime of up to 15 minutes within the maintenance period is possible on hosted services, manifested as intermittent processing delays.
Sep 7, 07:20 UTC
Multiple data centers - Conversations service degradation
Resolved - The issue has been successfully resolved and the service is once again operational.
The agents might have experienced issues while transferring calls to other agents. transfer button being unclickable/inactive and similar behaviors.

Start (UTC): 07 September 13:24
End (UTC): 12 September 09:20
Impact: issues while transferring calls to other agents, transfer button being unclickable/inactive
Sep 12, 09:34 UTC
Investigating - We are currently experiencing issues with call transfers in Conversations on multiple data centers. The scope of the issue is currently being investigated and more information will follow in the next update.
Sep 12, 09:10 UTC
EMEA (DE) – Bulk Message Scheduling Service Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 08:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:32 UTC
Update - This is to let you know that the maintenance activity has been postponed to a later time slot on the same date.
The new scheduled time frame is specified below:

Start (UTC): 12 September 2023 05:30
End (UTC): 12 September 2023 08:00
Purpose: Bulk Scheduling Service upgrade
Aug 28, 13:20 UTC
Scheduled - We will undergo a scheduled maintenance of the Bulk Message Scheduling Service in the below specified time frame. During this activity, Infobip customers submitting bulks via HTTP API or the Customer Portal (portal.infobip.com) may notice delays in traffic processing.

Start (UTC): 12 September 2023 03:30
End (UTC): 12 September 2023 06:00
Purpose: Bulk Scheduling Service upgrade
Aug 23, 08:12 UTC
Sep 11, 2023
EMEA (DE) Data Center - Planned maintenance of networking infrastructure
Completed - This is to let you know that the maintenance activity has been postponed until further notice.
Sep 11, 07:36 UTC
Scheduled - We will undergo a planned maintenance that includes an upgrade and optimization of our EMEA (DE) Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 18 September 2023 22:00
End (UTC): 19 September 2023 04:00
Purpose: Upgrade and optimization of networking equipment

Connectivity interruptions of up to 15 minutes are possible toward services hosted on our EMEA (DE) Data Center during the activity interval.
Sep 6, 07:10 UTC
EMEA (DE) Data Center - Planned maintenance of networking infrastructure
Completed - This is to let you know that the maintenance activity has been postponed until further notice.
Sep 11, 07:34 UTC
Update - This is to let you know that the maintenance activity has been postponed until further notice.
Sep 11, 07:33 UTC
Scheduled - We will undergo a planned maintenance that includes an upgrade and optimization of our EMEA (DE) Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 17 September 2023 22:00
End (UTC): 18 September 2023 04:00
Purpose: Upgrade and optimization of networking equipment

Connectivity interruptions of up to 15 minutes are possible toward services hosted on our EMEA (DE) Data Center during the activity interval.
Sep 5, 07:02 UTC
EMEA (DE) Data Center - Planned maintenance of networking infrastructure
Completed - This is to let you know that the maintenance activity has been postponed until further notice.
Sep 11, 07:32 UTC
Scheduled - We will undergo a planned maintenance that includes an upgrade and optimization of our EMEA (DE) Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 16 September 2023 22:00
End (UTC): 17 September 2023 04:00
Purpose: Upgrade and optimization of networking equipment

Connectivity interruptions of up to 15 minutes are possible toward services hosted on our EMEA (DE) Data Center during the activity interval.
Sep 4, 09:53 UTC
EMEA (DE) Data Center - Planned maintenance of networking infrastructure
Completed - This is to let you know that the maintenance activity has been postponed until further notice.
Sep 11, 07:29 UTC
Scheduled - We will undergo a planned maintenance that includes an upgrade and optimization of our EMEA (DE) Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 15 September 2023 22:00
End (UTC): 16 September 2023 04:00
Purpose: Upgrade and optimization of networking equipment

Connectivity interruptions of up to 15 minutes are possible toward services hosted on our EMEA (DE) Data Center during the activity interval.
Sep 1, 13:16 UTC
Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023

No incidents reported.

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