Infobip Status

India - Planned Maintenance of Network Infrastructure

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 08, 2026 - 17:30 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 08 October 2026 17:30
End (UTC): 08 October 2026 22:30
Purpose: Network infrastructure upgrade and optimization
Oct 8, 2026 17:30-22:30 UTC

Customer Portal Signup/Login Under Maintenance

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

People Under Maintenance

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Moments Under Maintenance

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Analyze Under Maintenance

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Conversations Under Maintenance

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Answers Under Maintenance

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Channels and Numbers Under Maintenance

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Other Portal Apps Under Maintenance

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

SMS Under Maintenance

Brazil Operational

Canada Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

Hong Kong Operational

India Under Maintenance

Indonesia Operational

Malaysia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Vietnam Operational

Number Lookup Under Maintenance

Brazil Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

Hong Kong Operational

India Under Maintenance

Indonesia Operational

Malaysia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Vietnam Operational

Voice Under Maintenance

Brazil Operational

Colombia Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

Hong Kong Operational

India Under Maintenance

Japan Operational

Indonesia Operational

Malaysia Operational

Pakistan Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Sri Lanka Operational

Turkey Operational

Ukraine Operational

United Arab Emirates Operational

United States Operational

Email Under Maintenance

Brazil Operational

EU Region-locked Operational

Global (Europe) Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Singapore Operational

United Arab Emirates Operational

United States Operational

RCS Under Maintenance

Canada Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

India Under Maintenance

Indonesia Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

MMS Operational

Canada Operational

Global (Europe) Operational

Pakistan Operational

United States Operational

WhatsApp Business Under Maintenance

Brazil Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

Hong Kong Operational

India Under Maintenance

Indonesia Operational

Malaysia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Singapore Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

ChatApps Under Maintenance

Brazil Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

Hong Kong Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Live Chat Under Maintenance

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Mobile Push Notifications Under Maintenance

Global (Europe) Operational

Great Britain Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

USSD Operational

Global (Europe) Operational

Mobile Identity Under Maintenance

Brazil Operational

Global (Europe) Operational

India Under Maintenance

Integrations Under Maintenance

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

SMPP Under Maintenance

Brazil Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

Hong Kong Operational

India Under Maintenance

Indonesia Operational

Malaysia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Vietnam Operational

HTTP API Under Maintenance

Brazil Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

Hong Kong Operational

India Under Maintenance

Indonesia Operational

Japan Operational

Malaysia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Vietnam Operational

SMTP Under Maintenance

Brazil Operational

EU Region-locked Operational

Global (Europe) Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Qatar Operational

United Arab Emirates Operational

United States Operational

Automation Studio (Journeys) Under Maintenance

EU Region-locked Operational

Global (Europe) Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Saudi Arabia Operational

United Arab Emirates Operational

United States Operational

Agent Workspace (Inbox) Under Maintenance

EU Region-locked Operational

Global (Europe) Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Saudi Arabia Operational

United Arab Emirates Operational

United States Operational

Chatbots Under Maintenance

EU Region-locked Operational

Global (Europe) Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Saudi Arabia Operational

United Arab Emirates Operational

United States Operational

Customer Profiles (CDP) Under Maintenance

EU Region-locked Operational

Global (Europe) Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Saudi Arabia Operational

United Arab Emirates Operational

United States Operational

Analytics & Insights Under Maintenance

EU Region-locked Operational

Global (Europe) Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

United Arab Emirates Operational

United States Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

India - Planned Maintenance of Bulk Scheduling Service Oct `13`, `2026` `12:00`-`14:00` UTC

We will perform planned maintenance on the Bulk Scheduling Service database hosted in our India data center during the maintenance window specified below.

During the maintenance window, we expect a brief period, lasting up to a few minutes, during which the sending of accepted bulks may be delayed and users may be temporarily unable to create new bulks through the Customer Portal or HTTP API.

Start (UTC): 13 October 2026 12:00
End (UTC): 13 October 2026 14:00
Purpose: Bulk Scheduling Service upgrade and optimization
Posted on Sep 21, 2026 - 13:36 UTC

Pakistan - Planned Maintenance of Network Infrastructure Oct `13`, `2026` `19:00`-`22:00` UTC

We will be performing planned maintenance of network infrastructure at our Pakistan data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Pakistan data center.

Start (UTC): 13 October 2026 19:00
End (UTC): 13 October 2026 22:00
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 21, 2026 - 10:30 UTC

Global (Europe) - Planned Maintenance of Bulk Scheduling Service part 1 Oct `14`, `2026` `05:00`-`07:00` UTC

We will perform planned maintenance on the Bulk Scheduling Service database hosted in our Global (Europe) data center during the maintenance window specified below.

During the maintenance window, we expect a brief period, lasting up to a few minutes, during which the sending of accepted bulks may be delayed and users may be temporarily unable to create new bulks through the Customer Portal or HTTP API.

This maintenance will be carried out in two parts. The activity described in this notification is part 1.

Start (UTC): 14 October 2026 05:00
End (UTC): 14 October 2026 07:00
Purpose: Bulk Scheduling Service upgrade and optimization
Posted on Sep 21, 2026 - 13:55 UTC

Global (Europe) - Planned Maintenance of Bulk Scheduling Service part 2 Oct `15`, `2026` `05:00`-`07:00` UTC

We will perform planned maintenance on the Bulk Scheduling Service database hosted in our Global (Europe) data center during the maintenance window specified below.

During the maintenance window, we expect a brief period, lasting up to a few minutes, during which the sending of accepted bulks may be delayed and users may be temporarily unable to create new bulks through the Customer Portal or HTTP API.

This maintenance will be carried out in two parts. The activity described in this notification is part 2.

Start (UTC): 15 October 2026 05:00
End (UTC): 15 October 2026 07:00
Purpose: Bulk Scheduling Service upgrade and optimization
Posted on Sep 21, 2026 - 14:06 UTC

United States - Planned Maintenance of Network Infrastructure Oct `15`, `2026` `05:00`-`08:00` UTC

We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United States data center.

Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 15 October 2026 05:00
End (UTC): 15 October 2026 08:00
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 21, 2026 - 10:43 UTC

SSL certificate renewal of *.api-jb.infobip.com Oct `16`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-jb.infobip.com, timeframe:
- Start (UTC): 16 October 11:00
- End (UTC): 16 October 17:00

SSL Certificate information:
- Common Name: *.api-jb.infobip.com
- Subject Alternative Name: *.api-jb.infobip.com, api-jb.infobip.com
- Valid until (UTC): 2027-02-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 12, 2026 - 00:24 UTC

SSL certificate renewal of *.api-kz1.infobip.com Oct `16`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-kz1.infobip.com, timeframe:
- Start (UTC): 16 October 11:00
- End (UTC): 16 October 17:00

SSL Certificate information:
- Common Name: *.api-kz1.infobip.com
- Subject Alternative Name: *.api-kz1.infobip.com, api-kz1.infobip.com
- Valid until (UTC): 2027-02-28 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 14, 2026 - 00:17 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Oct `18`, `2026` `23:00` - Oct `19`, `2026` `00:00` UTC

We will be performing planned maintenance on database infrastructure on our Global (Europe) data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api.infobip.com endpoint may experience brief intermittent failures or delays.

Start (UTC): 18 October 2026 23:00
End (UTC): 19 October 2026 00:00
Purpose: Infrastructure patching and maintenance
Posted on Oct 02, 2026 - 11:52 UTC

United States - Planned Maintenance of Database Infrastructure Oct `19`, `2026` `07:00`-`08:00` UTC

We will be performing maintenance on the database infrastructure supporting Apple Messages for Business hosted on United States data center. The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the service.

Preventive measures have been implemented to minimize any potential impact, however, customers using Apple Messages for Business may experience a brief interruption in message processing.

Start (UTC): 19 October 2026 07:00
End (UTC): 19 October 2026 08:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 05, 2026 - 08:19 UTC

Global (Europe) - Planned Maintenance of Voice Infrastructure Oct `20`, `2026` `03:00`-`08:00` UTC

We will be performing planned maintenance on the voice infrastructure at our Global (Europe) data center to upgrade underlying server components and maintain the security, stability, and optimal performance of the platform.

Preventive measures have been implemented to minimize any potential impact. However, customers using Voice services and SIP trunking may experience intermittent call connectivity disruptions during the maintenance window.

Start (UTC): 20 October 2026 03:00
End (UTC): 20 October 2026 08:00
Purpose: Voice infrastructure maintenance
Posted on Oct 08, 2026 - 08:15 UTC

United States - Planned Maintenance of Database Infrastructure Oct `20`, `2026` `07:00`-`08:00` UTC

We will be performing planned maintenance on database infrastructure on our United States data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-us.infobip.com endpoint may experience brief intermittent failures or delays.

Start (UTC): 20 October 2026 07:00
End (UTC): 20 October 2026 08:00
Purpose: Infrastructure patching and maintenance
Posted on Oct 02, 2026 - 11:31 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Oct `20`, `2026` `07:00`-`09:00` UTC

We will be performing maintenance on the database infrastructure responsible for handling traffic processing as well as additional internal communication for the WhatsApp and other messaging channels hosted at our EU Region-locked data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, Infobip customers utilizing WhatsApp and other messaging channels may experience traffic processing difficulties and delivery delays during the maintenance window.

Start (UTC): 20 October 2026 07:00
End (UTC): 20 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on Sep 29, 2026 - 11:23 UTC

United States - Planned Maintenance of Database Infrastructure Oct `20`, `2026` `09:00`-`10:00` UTC

We will be performing maintenance on the database infrastructure supporting resource requests at our United States data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service.

Preventive measures have been implemented to minimize any potential impact. However, during maintenance window customers may experience issues submitting resource requests through Channels and Numbers in Customer Portal or Resources API during the maintenance window. Processing of existing requests may also be delayed, including any feedback or follow-up required from our review team.

Start (UTC): 20 October 2026 09:00
End (UTC): 20 October 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 06, 2026 - 11:43 UTC

United States - Planned Maintenance of Database Infrastructure Oct `21`, `2026` `12:00`-`13:00` UTC

We will be performing planned maintenance on database infrastructure supporting Customer Profiles, Moments, Journeys and AI Chatbots services in our United States data center. The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the services.

Preventive measures have been implemented to minimize potential impact. During the maintenance window, customers may be unable to create new computed attributes in Customer Profiles. New AI Chatbots sessions may be unavailable, and messages may not be added to existing AI Chatbots sessions. In addition, users may be unable to enter continuous Flows or Journeys, which could result in data discrepancies.

Start (UTC): 21 October 2026 12:00
End (UTC): 21 October 2026 13:00
Purpose: Database infrastructure migration
Posted on Oct 05, 2026 - 11:50 UTC

India - Planned Maintenance of Database Infrastructure Oct `21`, `2026` `20:00`-`21:00` UTC

We will be performing planned maintenance on database infrastructure on our India data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-in.infobip.com endpoint may experience brief intermittent failures or delays.

Start (UTC): 21 October 2026 20:00
End (UTC): 21 October 2026 21:00
Purpose: Infrastructure patching and maintenance
Posted on Oct 02, 2026 - 11:44 UTC

United States - Planned Maintenance of Network Infrastructure Oct `22`, `2026` `05:00`-`08:00` UTC

We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United States data center.

Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 22 October 2026 05:00
End (UTC): 22 October 2026 08:00
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 21, 2026 - 10:52 UTC

United States - Planned Maintenance of Database Infrastructure Oct `22`, `2026` `07:00`-`08:00` UTC

We will be performing planned maintenance on database infrastructure on our United States data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-us.infobip.com endpoint may experience brief intermittent failures or delays.

Start (UTC): 22 October 2026 07:00
End (UTC): 22 October 2026 08:00
Purpose: Infrastructure patching and maintenance
Posted on Oct 02, 2026 - 11:59 UTC

United States- Planned Maintenance of Database Infrastructure Oct `22`, `2026` `08:00`-`09:00` UTC

We will be performing planned maintenance of database infrastructure supporting Customer Profiles services at our United States data center. The goal of this work is to migrate the database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, customers may be temporarily unable to create new computed attributes, and updates to existing computed-attribute values may be delayed. Processing of Customer Profiles data exports may also be temporarily affected.

Start (UTC): 22 October 2026 08:00
End (UTC): 22 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 06, 2026 - 12:23 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Oct `22`, `2026` `22:00` - Oct `23`, `2026` `01:00` UTC

We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring continued stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief intermittent connectivity disruptions may occur for services hosted at the Global (Europe) data center. Any disruption, if it occurs, is expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 22 October 2026 22:00
End (UTC): 23 October 2026 01:00
Purpose: Network infrastructure upgrade
Posted on Oct 06, 2026 - 06:57 UTC

United States - Planned Maintenance of Network Infrastructure Oct `23`, `2026` `05:00`-`08:00` UTC

We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment and ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. However, brief intermittent connectivity interruptions may occur for services hosted at the United States data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 23 October 2026 05:00
End (UTC): 23 October 2026 08:00
Purpose: Network infrastructure maintenance
Posted on Oct 08, 2026 - 08:28 UTC

United States - Planned Maintenance of Database Infrastructure Oct `23`, `2026` `07:00`-`08:00` UTC

We will be performing planned maintenance on databases hosted on United States data center.The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the service.

Preventive measures have been implemented to minimize any potential impact, however, during the maintenance window, clients may be temporarily unable to manage users and invitations, view notifications, or manage notification subscriptions. Additionally clients hosted on United States Customer Portal may experience issues with customer onboarding progress not being shown or saved.

Start (UTC): 23 October 2026 07:00
End (UTC): 23 October 2026 08:00
Purpose: Database infrastructure migration
Posted on Oct 05, 2026 - 10:28 UTC

SSL certificate renewal of *.api-sg1.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-sg1.infobip.com
- Subject Alternative Name: *.api-sg1.infobip.com, api-sg1.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:55 UTC

SSL certificate renewal of *.api-sp3.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-sp3.infobip.com
- Subject Alternative Name: *.api-sp3.infobip.com, api-sp3.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:52 UTC

SSL certificate renewal of *.api-my1.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-my1.infobip.com
- Subject Alternative Name: *.api-my1.infobip.com, api-my1.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:49 UTC

SSL certificate renewal of *.api-han.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-han.infobip.com
- Subject Alternative Name: *.api-han.infobip.com, api-han.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:53 UTC

SSL certificate renewal of *.api-us2.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-us2.infobip.com
- Subject Alternative Name: *.api-us2.infobip.com, api-us2.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:50 UTC

United States - Planned Maintenance of Database Infrastructure Oct `26`, `2026` `08:00`-`09:00` UTC

We will be performing maintenance on the database infrastructure responsible for campaign creation and processing for Moments Flows and Journeys services at our United States data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact, however, Infobip customers using Flows and Journeys may experience delays in starting or processing affected service elements during the maintenance window.

Start (UTC): 26 October 2026 08:00
End (UTC): 26 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 06, 2026 - 10:14 UTC

United States - Planned Maintenance of Database infrastructure Oct `27`, `2026` `08:00`-`09:00` UTC

We will be performing maintenance on the database infrastructure supporting Two-Factor Authentication services hosted at our United States data center. The goal of this work is to migrate the database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service.

Preventive measures have been implemented to minimize any potential impact. However, customers using the Two-Factor Authentication API may be unable to generate or verify new PINs during the maintenance window. Requests made during this period may return an HTTP 500 error.

Start (UTC): 27 October 2026 08:00
End (UTC): 27 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 06, 2026 - 11:18 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Oct `27`, `2026` `21:00`-`23:00` UTC

We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure continued stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. The work will be completed on one router at a time, and no service interruption is expected; however, brief intermittent connectivity interruptions may occur for services hosted at the Global (Europe) data center.

Any disruption, if it occurs, is expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 27 October 2026 21:00
End (UTC): 27 October 2026 23:00
Purpose: Network infrastructure maintenance
Posted on Oct 08, 2026 - 13:31 UTC

United States - Planned Maintenance of Integrations Database Oct `28`, `2026` `09:00`-`10:00` UTC

We will be performing maintenance on the database infrastructure supporting selected integrations at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, some integration-management functions may be temporarily unavailable during the maintenance window. This includes linking or unlinking Facebook accounts, creating or linking Jira tickets, and managing Slack webhook URLs. Updates from Jira, including ticket and comment changes, may also be delayed.

Start (UTC): 28 October 2026 09:00
End (UTC): 28 October 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 08, 2026 - 11:46 UTC

SSL certificate renewal of *.api-se1.infobip.com Oct `28`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-se1.infobip.com, timeframe:
- Start (UTC): 28 October 11:00
- End (UTC): 28 October 17:00

SSL Certificate information:
- Common Name: *.api-se1.infobip.com
- Subject Alternative Name: *.api-se1.infobip.com, api-se1.infobip.com
- Valid until (UTC): 2027-03-10 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 24, 2026 - 12:49 UTC

United States - Planned Maintenance of AI Agents Service Oct `29`, `2026` `08:00`-`09:00` UTC

We will be undergoing planned maintenance of AI Agents service hosted at our United States data center. The maintenance is done to improve and ensure optimal performance of AI Agents service.

During the maintenance window traffic will not be affected by this maintenance but clients will not be able to create or maintain agents. Any impact is expected to last for up to 10 minutes within the maintenance window.

Start (UTC): 29 October 2026 08:00
End (UTC): 29 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 05, 2026 - 14:26 UTC

United States - Planned Maintenance of Answers and Knowledge Base Database Infrastructure Oct `29`, `2026` `09:00`-`10:00` UTC

We will be performing maintenance on the database infrastructure supporting Answers and Knowledge Base services at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact, however, customers may be temporarily unable to create, edit, activate, or deactivate chatbots and dialogs. Managing Knowledge Base articles and settings may also be temporarily unavailable. Existing end-user chatbot conversations are expected to continue operating normally.

Start (UTC): 29 October 2026 09:00
End (UTC): 29 October 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 08, 2026 - 12:25 UTC

Vietnam - Planned Maintenance of Network Infrastructure Oct `29`, `2026` `17:00`-`19:00` UTC

We will be performing planned maintenance of network infrastructure at our Vietnam data center to upgrade core networking equipment and ensure continued stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. The work will be completed on one router at a time, and no service interruption is expected, however, brief intermittent connectivity interruptions may occur for services hosted at the Vietnam data center.

Any disruption, if it occurs, is expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 29 October 2026 17:00
End (UTC): 29 October 2026 19:00
Purpose: Network infrastructure maintenance
Posted on Oct 08, 2026 - 13:13 UTC

United States - Planned Maintenance of Database Infrastructure Oct `30`, `2026` `08:00`-`09:00` UTC

We will be performing planned maintenance of infrastructure supporting Conversations services at our United States data center to improve resilience and performance.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, customers may be temporarily unable to start new Live Chat conversations or create new Live Chat widgets. Widget keys may also be unavailable during widget creation.

In addition, surveys may not appear when a Live Chat widget is loaded or reloaded, and survey information may not be saved. Conversations already in progress are not expected to be affected, although agents may temporarily see incomplete session information in the conversation context.

Start (UTC): 30 October 2026 08:00
End (UTC): 30 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 07, 2026 - 12:20 UTC

United States - Planned Maintenance of Database Infrastructure Nov `3`, `2026` `08:00`-`09:00` UTC

We will be performing planned maintenance of infrastructure supporting Answers services at our United States data center to improve resilience and performance.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, customers may be temporarily unable to create, edit, or manage chatbot templates, including creating new chatbots from templates. Certain administrative AI configuration updates may also be temporarily unavailable.

Existing chatbots and chatbot traffic are not expected to be affected.

Start (UTC): 03 November 2026 08:00
End (UTC): 03 November 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 07, 2026 - 10:43 UTC

United States - Planned Maintenance of Advanced Analytics Database Nov `9`, `2026` `09:00`-`10:00` UTC

We will be performing maintenance on the database infrastructure supporting Advanced Analytics at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, Infobip customers may be unable to access Advanced Analytics during the maintenance window.

Start (UTC): 09 November 2026 09:00
End (UTC): 09 November 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 08, 2026 - 07:49 UTC

Past Incidents

Oct `8`, `2026`

SSL certificate renewal of *.api-hk2.infobip.com

Completed - Certificate renewal completed successfully
Oct 8, 11:34 UTC

In progress - Certificate renewal in progress
Oct 8, 11:34 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-hk2.infobip.com, timeframe:
- Start (UTC): 08 October 11:00
- End (UTC): 08 October 17:00

SSL Certificate information:
- Common Name: *.api-hk2.infobip.com
- Subject Alternative Name: *.api-hk2.infobip.com, api-hk2.infobip.com
- Valid until (UTC): 2027-02-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 6, 01:21 UTC

Europe (Global) and Europe Region-locked - Planned maintenance of Customer Profiles (CDP)

Completed - The scheduled maintenance has been completed.
Oct 8, 08:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:00 UTC

Scheduled - We will be performing maintenance on the database infrastructure supporting Customer Profiles at our Europe (Global) and Europe Region-locked data centers.

The goal of this work is to migrate the database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service.

Preventive measures have been implemented to minimize any potential impact; however, customers may be unable to create or edit computed attributes during the maintenance window. Values for existing computed attributes will also not be updated during this time.

Start (UTC): 08 October 2029 07:00
End (UTC): 08 October 2029 08:00
Purpose: Database migration and infrastructure maintenance
Sep 23, 14:42 UTC

South Africa - Planned Maintenance of Network Infrastructure

Completed - Scheduled maintenance has been canceled.
Oct 8, 07:59 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our South Africa data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the South Africa data center.

Start (UTC): 08 October 2026 12:00
End (UTC): 08 October 2026 14:00
Purpose: Router software upgrade and optimization
Sep 18, 12:13 UTC

Brazil - Planned Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 8, 07:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our Brazil data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Brazil data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 08 October 2026 06:00
End (UTC): 08 October 2026 08:00
Sep 23, 14:26 UTC

India - Degradation of Conversations Services

Resolved - The issue has been successfully resolved, and the service is now fully operational.

During the specified period, degraded performance was experienced in Conversations services, which may have caused server error upon opening of Conversations.

Start (UTC): 08 October 2026 06:01
End (UTC): 08 October 2026 06:40
Oct 8, 07:03 UTC

Investigating - We are currently experiencing performance issues affecting the processing of traffic related to Conversations services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
Oct 8, 06:28 UTC

Oct `7`, `2026`

SSL certificate renewal of *.api.infobip.net

Completed - Certificate renewal completed successfully
Oct 7, 11:34 UTC

In progress - Certificate renewal in progress
Oct 7, 11:34 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api.infobip.net, timeframe:
- Start (UTC): 07 October 11:00
- End (UTC): 07 October 17:00

SSL Certificate information:
- Common Name: *.api.infobip.net
- Subject Alternative Name: *.api.infobip.net, api.infobip.net
- Valid until (UTC): 2027-02-17 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 3, 00:12 UTC

Global (Europe) and EU Region-locked - Planned Maintenance of RCS Sender Management Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 7, 09:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 09:00 UTC

Scheduled - We will be performing maintenance on the database infrastructure supporting RCS Sender Management at our Europe (Global) and Europe Region-locked data centers.

The goal of this work is to migrate the underlying RCS Sender Management database to new infrastructure ensuring the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, during the maintenance window, RCS Sender Management in the Customer Portal and the RCS Sender Management APIs may be unavailable. Customers may be unable to view senders, provider statuses, or test devices, create new senders, or request the launch of new senders. Only RCS Sender Management could be affected. RCS message traffic will not be impacted.

Start (UTC): 07 October 2026 09:00
End (UTC): 07 October 2026 10:00
Purpose: RCS Sender Management database migration and infrastructure maintenance
Sep 24, 06:57 UTC

Global (Europe) - Planned Maintenance of AI Agents Service

Completed - The scheduled maintenance has been completed.
Oct 7, 09:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 08:00 UTC

Scheduled - We will be undergoing planned maintenance of AI Agents service hosted at our Global (Europe) data center. The maintenance is done to improve and ensure optimal performance of AI Agents service.

During the maintenance window traffic will not be affected by this maintenance but clients will not be able to create or maintain agents.

Start (UTC): 07 October 2026 08:00
End (UTC): 07 October 2026 09:00
Purpose: Improve and ensure optimal performance of AI Agents service.
Sep 22, 09:59 UTC

Multiple Locations - Degradation Of SaaS, CPaaS and Broadcast Services

Resolved - The issue has been successfully resolved, and the service is now fully operational.

During the specified period, degraded performance was experienced in SaaS, CPaaS, and Broadcast services, which may have caused delays in traffic processing or unresponsiveness.

Start (UTC): 07 October 2026 07:15
End (UTC): 07 October 2026 08:35
Oct 7, 08:53 UTC

Identified - The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
Oct 7, 08:20 UTC

Update - We are continuing to investigate this issue.
Oct 7, 07:52 UTC

Investigating - We are currently experiencing performance issues affecting the processing of traffic related to SaaS, CPaaS and Broadcast services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
Oct 7, 07:28 UTC

Indonesia - Planned Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 7, 08:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 06:00 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our Indonesia data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the Indonesia data center.

Start (UTC): 07 October 2026 06:00
End (UTC): 07 October 2026 08:00
Purpose: Router software upgrade and optimization
Sep 18, 12:00 UTC

Global (Europe) - Emergency Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 7, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:00 UTC

Scheduled - We will be performing emergency maintenance of network infrastructure at our Global (Europe) data center to implement a configuration update and ensure continued service stability.

Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center.

Any disruptions are expected to last no longer than a total of 15 minutes within the maintenance window.

Start (UTC): 07 October 2026 00:00
End (UTC): 07 October 2026 04:00
Purpose: Network connectivity configuration update
Oct 5, 06:44 UTC

Oct `6`, `2026`

Global (Europe) - Planned Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 6, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 19:00 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center.

Start (UTC): 06 October 2026 19:00
End (UTC): 06 October 2026 22:00
Purpose: Router software upgrade and optimization
Sep 18, 10:38 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 6, 09:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 08:00 UTC

Scheduled - We will be performing maintenance on the database infrastructure instances responsible for handling Moments service campaign creation and processing, Answers service and Mobile Push and In-app messaging services at our Global (Europe) data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance of the Moments service.

Preventive measures have been implemented to minimize any potential impact; however, Infobip customers utilizing Moments may experience irregular service behavior and disruptions in campaign processing during the timeframe below.

Push messages sending and mobile registration creation which are features of Mobile Push and In-app messaging services will not be working during the maintenance timeframe.

Also, our customers utilizing Answers service might notice that creating chatbots from templates will not be available during the maintenance timeframe.

Start (UTC): 06 October 2026 08:00
End (UTC): 06 October 2026 10:00
Purpose: Infrastructure patching and maintenance
Sep 21, 11:44 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 6, 07:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 07:00 UTC

Scheduled - We will undergo routine patching of database at our EU Region-locked data center.

During this activity you may experience brief service interruptions for Numbers service, which is listed in the section below. Component downtime may occur during a specific database restart, but the restart should take no longer than 30 minutes. Furthermore, since component is isolated within its own database, there will be no other disruptions during the maintenance window.

This patching is essential to keep our database up-to-date and ensure optimal performance.

Start (UTC): 6 October 2026 07:00
End (UTC): 6 October 2026 08:00
Purpose: Database patching and maintenance
Sep 17, 14:07 UTC

Oct `5`, `2026`

EU Region-locked - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 5, 07:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 07:00 UTC

Scheduled - We will be performing maintenance on the database infrastructure responsible for campaign creation and processing for Moments Flows and Journeys services at our EU Region-locked data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, Infobip customers using Flows and Journeys may experience delays in starting or processing affected service elements during the maintenance window.

Start (UTC): 05 October 2026 07:00
End (UTC): 05 October 2026 08:00
Purpose: Database migration and infrastructure maintenance
Sep 17, 14:36 UTC

Oct `4`, `2026`

No incidents reported.

Oct `3`, `2026`

Saudi Arabia - Customer Portal Services Degradation

Resolved - The connectivity issue affecting our Saudi Arabia Data Center has been resolved.
Start (UTC): 03 October 2026 12:43
End (UTC): 03 October 2026 13:15

Issues with Customer Service Portal and traffic has been resolved
We apologize for any inconvenience caused.
Oct 3, 13:39 UTC

Investigating - We are investigating an issue at our Saudi Arabia data center that is impacting portal login and activity. Some API requests may also experience intermittent failures. Other data centers remain unaffected.
Our team is actively working to resolve the issue.
Oct 3, 13:16 UTC

India - Planned Maintenance of Network Infrastructure Part 2

Completed - The scheduled maintenance has been cancelled. New maintenance date will be announced accordingly.
Oct 3, 06:03 UTC

Scheduled - We will be performing planned second part maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 07 October 2026 20:00
End (UTC): 07 October 2026 23:00
Purpose: Network infrastructure upgrade and optimization
Sep 18, 13:58 UTC

India - Planned Maintenance of Network Infrastructure Part 1

Completed - This maintenance will be rescheduled. New date will be announced accordingly.
Oct 3, 06:01 UTC

Scheduled - We will be performing planned first part maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 05 October 2026 20:00
End (UTC): 05 October 2026 23:00
Purpose: Network infrastructure upgrade and optimization
Sep 18, 13:46 UTC

Oct `2`, `2026`

No incidents reported.

Oct `1`, `2026`

India - Planned Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 1, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 20:00 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 01 October 2026 20:00
End (UTC): 01 October 2026 23:00
Purpose: Network infrastructure upgrade and optimization
Sep 18, 09:04 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 1, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 22:00 UTC

Scheduled - We will undergo routine patching of databases at our EU Region-locked data center.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 30 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 1 October 2026 22:00
End (UTC): 1 October 2026 23:00
Purpose: Database patching and maintenance
Sep 17, 11:09 UTC

Multiple Locations - Portal Payments Service Degradation

Resolved - We experienced a service degradation affecting Online Payments through Portal on multiple locations. During the incident timeframe, you may have observed issues with processing payments via our Customer Portal.

Start (UTC): 01 October 2026 11:21
End (UTC): 01 October 2026 11:48
Impact: issues with performing Payments over Customer Portal
Oct 1, 12:14 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 1, 10:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 07:00 UTC

Scheduled - We will undergo routine patching of databases at our EU Region-locked data center.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 30 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 1 October 2026 07:00
End (UTC): 1 October 2026 10:00
Purpose: Database patching and maintenance
Sep 17, 08:55 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 1, 07:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 06:00 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed below which are hosted at Global (Europe) data center.
Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 01 October 2026 06:00
End (UTC): 01 October 2026 07:00
Purpose: Network infrastructure upgrade and optimization
Sep 18, 12:29 UTC

Singapore - Planned Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 1, 07:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 06:01 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our Singapore data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed below which are hosted at Singapore data center.
Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 01 October 2026 06:00
End (UTC): 01 October 2026 07:00
Purpose: Network infrastructure upgrade and optimization
Sep 18, 12:38 UTC

Sep `30`, `2026`

EU Region-locked – Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Sep 30, 07:50 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 07:00 UTC

Update - We will be undergoing scheduled maintenance during this time:

Start (UTC): 30 September 2026 07:00
End (UTC): 30 September 2026 08:00
Sep 29, 12:51 UTC

Update - The maintenance has been postponed to a new date:

Start (UTC): 30 September 2026 07:00
End (UTC): 30 September 2026 08:00

We apologize for any inconvenience.
Sep 11, 13:17 UTC

Scheduled - We will be performing maintenance on the database infrastructure responsible for email sending using testing domains at our EU Region-locked data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

During the maintenance window, Infobip customers sending email through Infobip’s testing domains, such as free trial accounts that have not yet verified their own domain, may experience temporary unavailability, and such messages may fail with an error. Customers sending from their own verified domains will not be affected.

Start (UTC): 28 September 2026 07:00
End (UTC): 28 September 2026 08:00
Purpose: Database migration and infrastructure maintenance
Sep 11, 11:37 UTC

Sep `29`, `2026`

EU Region-locked - Planned Maintenance of Database Infrastructure

Completed - This is to inform you that the scheduled maintenance has been successfully completed.
Sep 29, 09:38 UTC

Verifying - Please note that we’ll need to extend the originally estimated end time of this maintenance due to prolonged work on the database infrastructure. We apologies for the inconvenience and will keep you updated.
Sep 29, 09:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:00 UTC

Scheduled - We will be performing maintenance on the database infrastructure responsible for campaign creation and processing for Moments Flows and Journeys services at our EU Region-locked data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, Infobip customers using Flows and Journeys may experience delays in starting or processing affected service elements during the maintenance window.

Start (UTC): 29 September 2026 08:00
End (UTC): 29 September 2026 09:00
Purpose: Database migration and infrastructure maintenance
Sep 10, 11:55 UTC

Sep `28`, `2026`

Qatar - Planned Maintenance of Database Infrastructure

Completed - This is to inform you that the scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 28, 13:54 UTC

Scheduled - We will undergo routine patching of databases at our Qatar data center.

During this activity, you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 08 October 2026 22:00
End (UTC): 09 October 2026 04:00
Purpose: Database patching and maintenance
Sep 24, 09:50 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure

Scheduled - We will undergo routine patching of databases at our India and Singapore data centers. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 07 October 2026 16:00
End (UTC): 07 October 2026 20:00
Purpose: Database patching and maintenance
Sep 23, 14:13 UTC

United States - Planned Maintenance of Database Infrastructure

Scheduled - We will undergo routine database patching at our United States data center.

During this activity, you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 07 October 2026 04:00
End (UTC): 07 October 2026 08:00
Purpose: Database patching and maintenance
Sep 23, 14:03 UTC

United States - Planned Maintenance of Database Infrastructure

Scheduled - We will be conducting routine database patching at our United States data center within the specified time-frame.

During this activity you may experience brief service interruptions for features related to US Sender Registration accessible via the Customer Portal (Channels and Numbers) or HTTP API.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 07 October 2026 08:00
End (UTC): 07 October 2026 12:00
Purpose: Database patching and maintenance
Sep 23, 13:33 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure

Scheduled - We will undergo routine patching of databases at the following data centers: Global (Europe), EU Region-locked, Great Britain.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 07 October 2026 22:00
End (UTC): 08 October 2026 02:00
Purpose: Database patching and maintenance
Sep 23, 12:03 UTC

United States - Planned Maintenance of Database Infrastructure

Update - This is to inform you that the scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 28, 13:28 UTC

Scheduled - We will undergo routine patching of databases at our United States data center. During this process you may experience brief service interruptions for components listed below.

Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 06 October 2026 04:00
End (UTC): 06 October 2026 08:00
Purpose: Database patching and maintenance
Sep 22, 12:34 UTC

Multiple Location - Planned Maintenance of Database Infrastructure

Scheduled - We will undergo routine patching of databases at the Global (Europe), Europe region locked and South Africa data centers. During this activity, you may experience brief service interruptions for components listed in the section below, additionally you might experience issues with uploading or accessing files with the targeted audiences. You may also experience issues with creating new bots using templates.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 06 October 2026 22:00
End (UTC): 07 October 2026 02:00
Purpose: Database patching and maintenance
Sep 22, 11:50 UTC

Global (Europe) - Data Center Throughput Test

Completed - The scheduled maintenance has been completed.
Sep 28, 13:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 07:00 UTC

Scheduled - We will be conducting a throughput test on our Global (Europe) data center.

The goal of this test is to evaluate the efficiency of our systems under load. We have taken measures to preserve service continuity and minimize impact on our customer's experience - we anticipate that this activity will not result in any noticeable disruptions. However, there is a possibility that some intermittent processing issues may occur during the test.

Start (UTC): 28 September 2026 07:00
End (UTC): 28 September 2026 13:00
Purpose: Ensuring availability of client services during high load events.
Sep 14, 13:26 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure

Scheduled - We will be conducting a routine patching of databases at our Malaysia, Indonesia and Hong Kong data centers. During this process, you may experience brief service disruptions in the components listed below.

Downtime may occur during a specific database restart, however, each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 06 October 2026 16:00
End (UTC): 06 October 2026 20:00
Purpose: Database patching and maintenance
Sep 22, 11:11 UTC

India and Indonesia - Planned Maintenance of Database Infrastructure

Scheduled - We will be conducting a routine patching of databases at our India and Indonesia data centers. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 01 October 2026 16:00
End (UTC): 01 October 2026 20:00
Purpose: Database patching and maintenance
Sep 18, 08:26 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure

Scheduled - We will undergo routine patching of databases at our Brazil and United States data centers. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 01 October 2026 04:00
End (UTC): 01 October 2026 08:00
Purpose: Database patching and maintenance
Sep 18, 08:10 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure

Scheduled - We will undergo routine patching of databases at the following data centers: United Arab Emirates, Saudi Arabia, Great Britain, Pakistan, EU Region-locked, Global (Europe), South Africa.
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 01 October 2026 22:00
End (UTC): 02 October 2026 02:00
Purpose: Database patching and maintenance
Sep 18, 06:58 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure

Scheduled - We will undergo routine patching of databases at the following data centers: EU Region-locked, Great Britain, Pakistan, Qatar, and Turkey.
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 29 September 2026 22:00
End (UTC): 30 September 2026 02:00
Purpose: Database patching and maintenance
Sep 15, 11:01 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure

Scheduled - We will undergo routine patching of database at our EU Region-locked data center.

During this activity you may experience brief service interruptions for Moments service, which is listed in the section below. Component downtime may occur during a specific database restart, but the restart should take no longer than 30 minutes. Furthermore, since component is isolated within its own database, there will be no other disruptions during the maintenance window.

This patching is essential to keep our database up-to-date and ensure optimal performance.

Start (UTC): 2 October 2026 07:00
End (UTC): 2 October 2026 08:00
Purpose: Database patching and maintenance
Sep 17, 12:02 UTC

Sep `27`, `2026`

SSL certificate renewal of *.infobip.com

Completed - Certificate renewal completed successfully
Sep 27, 11:14 UTC

In progress - Certificate renewal in progress
Sep 27, 11:13 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.infobip.com
- Subject Alternative Name: *.infobip.com, infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 28, 00:25 UTC

SSL certificate renewal of *.api.infobip.com

Completed - Certificate renewal completed successfully
Sep 27, 11:13 UTC

In progress - Certificate renewal in progress
Sep 27, 11:13 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api.infobip.com
- Subject Alternative Name: *.api.infobip.com, api.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 28, 00:19 UTC

SSL certificate renewal of *.api-ua1.infobip.com

Completed - Certificate renewal completed successfully
Sep 27, 11:13 UTC

In progress - Certificate renewal in progress
Sep 27, 11:13 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ua1.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api-ua1.infobip.com
- Subject Alternative Name: *.api-ua1.infobip.com, api-ua1.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 28, 00:17 UTC

SSL certificate renewal of *.api-in2.infobip.com

Completed - Certificate renewal completed successfully
Sep 27, 11:13 UTC

In progress - Certificate renewal in progress
Sep 27, 11:13 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-in2.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api-in2.infobip.com
- Subject Alternative Name: *.api-in2.infobip.com, api-in2.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 28, 00:16 UTC

SSL certificate renewal of *.api-eu1.infobip.com

Completed - Certificate renewal completed successfully
Sep 27, 11:12 UTC

In progress - Certificate renewal in progress
Sep 27, 11:12 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-eu1.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api-eu1.infobip.com
- Subject Alternative Name: *.api-eu1.infobip.com, api-eu1.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 28, 00:22 UTC

SSL certificate renewal of *.api-eu2.infobip.com

Completed - Certificate renewal completed successfully
Sep 27, 11:12 UTC

In progress - Certificate renewal in progress
Sep 27, 11:12 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-eu2.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api-eu2.infobip.com
- Subject Alternative Name: *.api-eu2.infobip.com, api-eu2.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 28, 00:23 UTC

SSL certificate renewal of *.openmarket.com

Completed - Certificate renewal completed successfully
Sep 27, 11:12 UTC

In progress - Certificate renewal in progress
Sep 27, 11:12 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.openmarket.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.openmarket.com
- Subject Alternative Name: *.openmarket.com, openmarket.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 28, 00:20 UTC

SSL certificate renewal of *.api-us.infobip.com

Completed - Certificate renewal completed successfully
Sep 27, 11:12 UTC

In progress - Certificate renewal in progress
Sep 27, 11:12 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-us.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api-us.infobip.com
- Subject Alternative Name: *.api-us.infobip.com, api-us.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 28, 00:14 UTC

United States - Emergency maintenance of Voice numbers and SIP trunk infrastructure

Completed - The scheduled maintenance has been completed.
Sep 27, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 22:00 UTC

Scheduled - We will be performing maintenance on the Voice numbers and SIP trunk infrastructure on our United States data center.

During the maintenance window, provisioning will be temporarily frozen. Number and trunk configuration requests submitted during this time will fail.

Call processing will not be affected.

Start (UTC): 26 September 2026 22:00
End (UTC): 27 September 2026 03:00
Purpose: Voice infrastructure data backup, migration, and validation
Sep 24, 13:43 UTC

Sep `26`, `2026`

Sep `25`, `2026`

Multiple Locations - Multiple services degradation

Resolved - This is to inform you that the occurred incident has been resolved. Multiple services including Moments, Customer Portal, Conversations, Answers, AgentOS, were affected and you may noticed processing issues or difficulties when attempting to log in to the Portal.

The issue occurred on multiple locations including Global (Europe), EU Region-locked, Pakistan, India, Saudi Arabia.

Start time (UTC): 25-09-2026 12:27
End time (UTC): 25-09-2026 12:57
Impact: Processing issues across multiple services and locations.
Sep 25, 13:09 UTC

Investigating - We're currently experiencing degradation of multiple services and channels including Customer Portal, HTTP API and others listed below. Impacted services are hosted across multiple locations including Global (Europe), Saudi Arabia, India, EU-Region locked, Pakistan, and others.

Our designated engineering teams are currently working on the occurred issue and we'll keep you updated accordingly.
Sep 25, 12:56 UTC

Sep `24`, `2026`

United States - Data Center Throughput Test

Completed - The scheduled maintenance has been completed.
Sep 24, 11:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:01 UTC

Scheduled - We will be conducting a throughput test on our United States data center.

The goal of this test is to evaluate the efficiency of our systems under load. We have taken measures to minimize the impact on our client's experience, and we anticipate that most clients will not notice any disruptions. However, there is a possibility that some intermittent processing issues may occur during the test.

Start (UTC): 24 September 2026 07:00
End (UTC): 24 September 2026 11:00
Purpose: Ensuring availability of client services during a high load events.
Sep 11, 07:39 UTC

India - Planned Disaster Recovery Test

Completed - The scheduled maintenance has been completed.
Sep 24, 08:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:00 UTC

Scheduled - As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test for services hosted in our India data center during the below specified time-frame:

Details:
Start: 24 September 2026 07:00 UTC
End: 24 September 2026 11:00 UTC
Purpose: Business Continuity Management requirements
Impact: Customers utilizing hosted services may experience minor disruptions or irregular traffic processing behavior within the timeframe above.

Thank you for your understanding, and should you have any questions regarding the activity, do not hesitate to contact us at support@infobip.com.
Sep 8, 09:40 UTC

Infobip system status

Infobip system status history

Scheduled Maintenance

India - Planned Maintenance of Bulk Scheduling Service Oct 13, 2026 12:00-14:00 UTC

Pakistan - Planned Maintenance of Network Infrastructure Oct 13, 2026 19:00-22:00 UTC

Global (Europe) - Planned Maintenance of Bulk Scheduling Service part 1 Oct 14, 2026 05:00-07:00 UTC

Global (Europe) - Planned Maintenance of Bulk Scheduling Service part 2 Oct 15, 2026 05:00-07:00 UTC

United States - Planned Maintenance of Network Infrastructure Oct 15, 2026 05:00-08:00 UTC

SSL certificate renewal of *.api-jb.infobip.com Oct 16, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-kz1.infobip.com Oct 16, 2026 11:00-17:00 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Oct 18, 2026 23:00 - Oct 19, 2026 00:00 UTC

United States - Planned Maintenance of Database Infrastructure Oct 19, 2026 07:00-08:00 UTC

Global (Europe) - Planned Maintenance of Voice Infrastructure Oct 20, 2026 03:00-08:00 UTC

United States - Planned Maintenance of Database Infrastructure Oct 20, 2026 07:00-08:00 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Oct 20, 2026 07:00-09:00 UTC

United States - Planned Maintenance of Database Infrastructure Oct 20, 2026 09:00-10:00 UTC

United States - Planned Maintenance of Database Infrastructure Oct 21, 2026 12:00-13:00 UTC

India - Planned Maintenance of Database Infrastructure Oct 21, 2026 20:00-21:00 UTC

United States - Planned Maintenance of Network Infrastructure Oct 22, 2026 05:00-08:00 UTC

United States - Planned Maintenance of Database Infrastructure Oct 22, 2026 07:00-08:00 UTC

United States- Planned Maintenance of Database Infrastructure Oct 22, 2026 08:00-09:00 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Oct 22, 2026 22:00 - Oct 23, 2026 01:00 UTC

United States - Planned Maintenance of Network Infrastructure Oct 23, 2026 05:00-08:00 UTC

United States - Planned Maintenance of Database Infrastructure Oct 23, 2026 07:00-08:00 UTC

SSL certificate renewal of *.api-sg1.infobip.com Oct 23, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-sp3.infobip.com Oct 23, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-my1.infobip.com Oct 23, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-han.infobip.com Oct 23, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-us2.infobip.com Oct 23, 2026 11:00-17:00 UTC

United States - Planned Maintenance of Database Infrastructure Oct 26, 2026 08:00-09:00 UTC

United States - Planned Maintenance of Database infrastructure Oct 27, 2026 08:00-09:00 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Oct 27, 2026 21:00-23:00 UTC

United States - Planned Maintenance of Integrations Database Oct 28, 2026 09:00-10:00 UTC

SSL certificate renewal of *.api-se1.infobip.com Oct 28, 2026 11:00-17:00 UTC

United States - Planned Maintenance of AI Agents Service Oct 29, 2026 08:00-09:00 UTC

United States - Planned Maintenance of Answers and Knowledge Base Database Infrastructure Oct 29, 2026 09:00-10:00 UTC

Vietnam - Planned Maintenance of Network Infrastructure Oct 29, 2026 17:00-19:00 UTC

United States - Planned Maintenance of Database Infrastructure Oct 30, 2026 08:00-09:00 UTC

United States - Planned Maintenance of Database Infrastructure Nov 3, 2026 08:00-09:00 UTC

United States - Planned Maintenance of Advanced Analytics Database Nov 9, 2026 09:00-10:00 UTC

Past Incidents

Oct 8, 2026

Oct 7, 2026

Oct 6, 2026

Oct 5, 2026

Oct 4, 2026

Oct 3, 2026

Oct 2, 2026

Oct 1, 2026

Sep 30, 2026

Sep 29, 2026

Sep 28, 2026

Sep 27, 2026

Sep 26, 2026

Sep 25, 2026

Sep 24, 2026

India - Planned Maintenance of Bulk Scheduling Service Oct `13`, `2026` `12:00`-`14:00` UTC

Pakistan - Planned Maintenance of Network Infrastructure Oct `13`, `2026` `19:00`-`22:00` UTC

Global (Europe) - Planned Maintenance of Bulk Scheduling Service part 1 Oct `14`, `2026` `05:00`-`07:00` UTC

Global (Europe) - Planned Maintenance of Bulk Scheduling Service part 2 Oct `15`, `2026` `05:00`-`07:00` UTC

United States - Planned Maintenance of Network Infrastructure Oct `15`, `2026` `05:00`-`08:00` UTC

SSL certificate renewal of *.api-jb.infobip.com Oct `16`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-kz1.infobip.com Oct `16`, `2026` `11:00`-`17:00` UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Oct `18`, `2026` `23:00` - Oct `19`, `2026` `00:00` UTC

United States - Planned Maintenance of Database Infrastructure Oct `19`, `2026` `07:00`-`08:00` UTC

Global (Europe) - Planned Maintenance of Voice Infrastructure Oct `20`, `2026` `03:00`-`08:00` UTC

United States - Planned Maintenance of Database Infrastructure Oct `20`, `2026` `07:00`-`08:00` UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Oct `20`, `2026` `07:00`-`09:00` UTC

United States - Planned Maintenance of Database Infrastructure Oct `20`, `2026` `09:00`-`10:00` UTC

United States - Planned Maintenance of Database Infrastructure Oct `21`, `2026` `12:00`-`13:00` UTC

India - Planned Maintenance of Database Infrastructure Oct `21`, `2026` `20:00`-`21:00` UTC

United States - Planned Maintenance of Network Infrastructure Oct `22`, `2026` `05:00`-`08:00` UTC

United States - Planned Maintenance of Database Infrastructure Oct `22`, `2026` `07:00`-`08:00` UTC

United States- Planned Maintenance of Database Infrastructure Oct `22`, `2026` `08:00`-`09:00` UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Oct `22`, `2026` `22:00` - Oct `23`, `2026` `01:00` UTC

United States - Planned Maintenance of Network Infrastructure Oct `23`, `2026` `05:00`-`08:00` UTC

United States - Planned Maintenance of Database Infrastructure Oct `23`, `2026` `07:00`-`08:00` UTC

SSL certificate renewal of *.api-sg1.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-sp3.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-my1.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-han.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-us2.infobip.com Oct `23`, `2026` `11:00`-`17:00` UTC

United States - Planned Maintenance of Database Infrastructure Oct `26`, `2026` `08:00`-`09:00` UTC

United States - Planned Maintenance of Database infrastructure Oct `27`, `2026` `08:00`-`09:00` UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Oct `27`, `2026` `21:00`-`23:00` UTC

United States - Planned Maintenance of Integrations Database Oct `28`, `2026` `09:00`-`10:00` UTC

SSL certificate renewal of *.api-se1.infobip.com Oct `28`, `2026` `11:00`-`17:00` UTC

United States - Planned Maintenance of AI Agents Service Oct `29`, `2026` `08:00`-`09:00` UTC

United States - Planned Maintenance of Answers and Knowledge Base Database Infrastructure Oct `29`, `2026` `09:00`-`10:00` UTC

Vietnam - Planned Maintenance of Network Infrastructure Oct `29`, `2026` `17:00`-`19:00` UTC

United States - Planned Maintenance of Database Infrastructure Oct `30`, `2026` `08:00`-`09:00` UTC

United States - Planned Maintenance of Database Infrastructure Nov `3`, `2026` `08:00`-`09:00` UTC

United States - Planned Maintenance of Advanced Analytics Database Nov `9`, `2026` `09:00`-`10:00` UTC

Oct `8`, `2026`

Oct `7`, `2026`

Oct `6`, `2026`

Oct `5`, `2026`

Oct `4`, `2026`

Oct `3`, `2026`

Oct `2`, `2026`

Oct `1`, `2026`

Sep `30`, `2026`

Sep `29`, `2026`

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Sep `27`, `2026`

Sep `26`, `2026`

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Sep `24`, `2026`