Infobip system status

Infobip system status history

Our status page provides real-time updates on our services.

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Operational

Maintenance

Major Outage

Degraded

All Systems Operational

Customer Portal Signup/Login Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
People Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Moments Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Analyze Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Conversations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Answers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Channels and Numbers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Other Portal Apps Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMS Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Number Lookup Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Voice Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Japan Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Email Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
MMS Operational
Global (Europe) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Live Chat Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Mobile Push Notifications Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
USSD Operational
Global (Europe) Operational
Mobile Identity Operational
Brazil Operational
Global (Europe) Operational
India Operational
Integrations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMPP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
HTTP API Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Qatar Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Global (Europe) - Planned Maintenance of Network Infrastructure Jan 21, 2026 07:00-08:00 UTC

We will be performing a planned maintenance of network infrastructure at our Global (Europe) data center to ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center during the maintenance time window.

Start (UTC): 21 January 2026 07:00
End (UTC): 21 January 2026 08:00
Purpose: Network infrastructure upgrade and optimization

Posted on Jan 05, 2026 - 11:22 UTC

SSL certificate renewal of *.infobip.com Jan 21, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.infobip.com, timeframe:
- Start (UTC): 21 January 11:00
- End (UTC): 21 January 17:00

SSL Certificate information:
- Common Name: *.infobip.com
- Subject Alternative Name: *.infobip.com, infobip.com
- Valid until (UTC): 2026-11-16 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Nov 17, 2025 - 00:29 UTC

SSL certificate renewal of *.api-da.infobip.com Jan 22, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-da.infobip.com, timeframe:
- Start (UTC): 22 January 11:00
- End (UTC): 22 January 17:00

SSL Certificate information:
- Common Name: *.api-da.infobip.com
- Subject Alternative Name: *.api-da.infobip.com, api-da.infobip.com
- Valid until (UTC): 2026-11-19 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Nov 20, 2025 - 00:29 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Jan 24, 2026 20:00-21:00 UTC

We will undergo a planned maintenance of our Global (Europe) data center's database infrastructure with the purpose of upgrading and optimizing the performance of Conversations service.

Although preventative measures will be taken to minimize the impact during this activity, brief interruptions are possible while using the Conversations service.

Start (UTC): 24 January 2026 20:00
End (UTC): 24 January 2026 21:00
Purpose: Infrastructure upgrade and optimization

Posted on Jan 08, 2026 - 11:08 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Jan 27, 2026 22:00 - Jan 28, 2026 02:00 UTC

We will be conducting a routine patching of databases at our Turkey, Pakistan, Malaysia, Qatar and Great Britain data centers. During this process you may experience brief service disruptions in the components listed below.
Downtime may occur during a specific database restart, however, each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 27 January 2026 22:00
End (UTC): 28 January 2026 02:00
Purpose: Database patching and maintenance

Posted on Jan 14, 2026 - 08:49 UTC

SSL certificate renewal of *.api.infobip.com Jan 28, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api.infobip.com, timeframe:
- Start (UTC): 28 January 11:00
- End (UTC): 28 January 17:00

SSL Certificate information:
- Common Name: *.api.infobip.com
- Subject Alternative Name: *.api.infobip.com, api.infobip.com
- Valid until (UTC): 2026-11-23 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Nov 24, 2025 - 00:32 UTC

SSL certificate renewal of *.api-us.infobip.com Jan 28, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-us.infobip.com, timeframe:
- Start (UTC): 28 January 11:00
- End (UTC): 28 January 17:00

SSL Certificate information:
- Common Name: *.api-us.infobip.com
- Subject Alternative Name: *.api-us.infobip.com, api-us.infobip.com
- Valid until (UTC): 2026-11-23 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Nov 24, 2025 - 00:30 UTC

Vietnam - Planned Maintenance of Network Infrastructure Jan 28, 2026 19:00-22:00 UTC

We will be performing planned maintenance at our Vietnam data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact, however, during this maintenance the data center may be temporarily unavailable from 30 to 60 minutes.

Start (UTC): 28 January 2026 19:00
End (UTC): 28 January 2026 22:00

Purpose: Network infrastructure upgrade and optimization

Posted on Jan 14, 2026 - 11:26 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Jan 28, 2026 20:00 - Jan 29, 2026 01:00 UTC

We will be performing planned maintenance at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 28 January 2026 20:00
End (UTC): 29 January 2026 01:00

Purpose: Network infrastructure upgrade and optimization

Posted on Jan 12, 2026 - 14:29 UTC

Multiple Locations - Customer Portal *.infobip.com SSL certificate renewal Jan 29, 2026 07:00-10:00 UTC

We will undergo a maintenance procedure during which we will be performing an SSL certificate renewal of *.infobip.com utilized by the Customer Portal hosted across multiple locations specified in the affected components.

No action is required, unless you are pinning our leaf certificate.
If you do, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.
For more information on how to prepare and test, please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Preventive measures are in place and impact during this activity is not expected, however, during the maintenance timeframe there is a possibility of experiencing brief interruptions within the Customer Portal and its corresponding services.

Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

Start (UTC): 29 January 2026 07:00
End (UTC): 29 January 2026 10:00
Purpose: SSL certificate renewal

Posted on Jan 08, 2026 - 13:08 UTC

SSL certificate renewal of *.openmarket.com Jan 29, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.openmarket.com, timeframe:
- Start (UTC): 29 January 11:00
- End (UTC): 29 January 17:00

SSL Certificate information:
- Common Name: *.openmarket.com
- Subject Alternative Name: *.openmarket.com, openmarket.com
- Valid until (UTC): 2026-11-27 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Nov 28, 2025 - 00:31 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Jan 29, 2026 21:00 - Jan 30, 2026 01:00 UTC

We will be performing planned maintenance at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however brief connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 29 January 2026 21:00
End (UTC): 30 January 2026 01:00

Posted on Jan 13, 2026 - 12:35 UTC

United States - Planned Maintenance of Network Infrastructure Feb 3, 2026 07:00-11:00 UTC

We will be performing a planned maintenance of network infrastructure at our United States data center to ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions of up to 15 minutes may occur for services hosted at the United States data center during the maintenance time window.

Start (UTC): 03 February 2026 07:00
End (UTC): 03 February 2026 11:00
Purpose: Network infrastructure upgrade and optimization

Posted on Jan 14, 2026 - 14:28 UTC

Global (Europe) and EU (Region-locked) - Planned Maintenance of Network Infrastructure Feb 3, 2026 20:00-23:00 UTC

We will be performing planned maintenance at our Global (Europe) and EU (Region-locked) data centers to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however brief connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 03 February 2026 20:00
End (UTC): 03 February 2026 23:00

Posted on Jan 13, 2026 - 11:34 UTC

United States - Planned Maintenance of People Database Infrastructure Feb 4, 2026 08:00-11:00 UTC

We will undergo a planned maintenance of our United States data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 04 February 2026 08:00
End (UTC): 04 February 2026 11:00
Purpose: Infrastructure upgrade and optimization

Posted on Jan 14, 2026 - 10:44 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Feb 5, 2026 20:00-23:00 UTC

We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 05 February 2026 20:00
End (UTC): 05 February 2026 23:00
Purpose: Network infrastructure upgrade and optimization

Posted on Jan 15, 2026 - 12:40 UTC

SSL certificate renewal of *.api-ua1.infobip.com Feb 19, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ua1.infobip.com, timeframe:
- Start (UTC): 19 February 11:00
- End (UTC): 19 February 17:00

SSL Certificate information:
- Common Name: *.api-ua1.infobip.com
- Subject Alternative Name: *.api-ua1.infobip.com, api-ua1.infobip.com
- Valid until (UTC): 2026-12-17 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Dec 18, 2025 - 00:39 UTC

SSL certificate renewal of *.api-eu1.infobip.com Feb 19, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-eu1.infobip.com, timeframe:
- Start (UTC): 19 February 11:00
- End (UTC): 19 February 17:00

SSL Certificate information:
- Common Name: *.api-eu1.infobip.com
- Subject Alternative Name: *.api-eu1.infobip.com, api-eu1.infobip.com
- Valid until (UTC): 2026-12-18 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Dec 19, 2025 - 00:41 UTC

SSL certificate renewal of *.api-eu2.infobip.com Feb 19, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-eu2.infobip.com, timeframe:
- Start (UTC): 19 February 11:00
- End (UTC): 19 February 17:00

SSL Certificate information:
- Common Name: *.api-eu2.infobip.com
- Subject Alternative Name: *.api-eu2.infobip.com, api-eu2.infobip.com
- Valid until (UTC): 2026-12-18 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Dec 19, 2025 - 00:40 UTC

SSL certificate renewal of *.api-in2.infobip.com Feb 26, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-in2.infobip.com, timeframe:
- Start (UTC): 26 February 11:00
- End (UTC): 26 February 17:00

SSL Certificate information:
- Common Name: *.api-in2.infobip.com
- Subject Alternative Name: *.api-in2.infobip.com, api-in2.infobip.com
- Valid until (UTC): 2026-12-24 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Dec 25, 2025 - 01:41 UTC

SSL certificate renewal of *.api-tr1.infobip.com Mar 12, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-tr1.infobip.com, timeframe:
- Start (UTC): 12 March 11:00
- End (UTC): 12 March 17:00

SSL Certificate information:
- Common Name: *.api-tr1.infobip.com
- Subject Alternative Name: *.api-tr1.infobip.com, api-tr1.infobip.com
- Valid until (UTC): 2027-01-08 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jan 09, 2026 - 00:58 UTC
Jan 18, 2026

No incidents reported today.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026
Resolved - The issue has been successfully resolved and the service is once again operational. The issue was caused by a network issue thus affecting all services.

Start (UTC): 14 January 12:18
End (UTC): 14 January 13:16
Impact: Network issue affecting all services.

Jan 14, 13:33 UTC
Identified - The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
Jan 14, 13:23 UTC
Investigating - We are currently experiencing general issues over Pakistan data center. The scope of the issue is currently being investigated and more information will follow in the next update.
Jan 14, 12:29 UTC
Completed - The scheduled maintenance has been postponed.
We will inform you about the new time and date of the maintenance.
We apologize for the inconvenience.

Jan 14, 07:53 UTC
Scheduled - We will undergo a planned maintenance of our United States data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 14 January 2026 08:00
End (UTC): 14 January 2026 11:00
Purpose: Infrastructure upgrade and optimization

Dec 22, 14:40 UTC
Jan 13, 2026
Update - This is to let you know that the scheduled maintenance has been postponed until further notice. The maintenance activity will be announced in a new post once scheduled.
Jan 13, 20:48 UTC
Completed - This is to let you know that the scheduled maintenance has been postponed until further notice. The maintenance activity will be announced in a new post once scheduled.
Jan 13, 20:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 UTC
Update - The planned maintenance has been rescheduled to another date.

Start (UTC): 13 January 2026 20:00
End (UTC): 13 January 2026 23:00

Dec 10, 08:47 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 18 December 2025 20:00
End (UTC): 18 December 2025 23:00
Purpose: Network infrastructure upgrade and optimization

Dec 3, 11:40 UTC
Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026
Completed - The scheduled maintenance has been completed.
Jan 8, 22:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 18:00 UTC
Scheduled - We will be performing a planned maintenance of network infrastructure at our United Arab Emirates data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United Arab Emirates data center during the maintenance time window.

Start (UTC): 08 January 2026 18:00
End (UTC): 08 January 2026 22:00
Purpose: Network infrastructure upgrade and optimization

Dec 23, 09:19 UTC
Jan 7, 2026
Resolved - The issue has been resolved, and the service is now operational.

Start (UTC): 07 January 2026, 09:35
End (UTC): 07 January 2026, 19:18

Impact: During this period, you may experience delays in the web interface when checking Brands and Campaigns, as well as 500 error responses from the API.

Jan 7, 20:04 UTC
Update - We are continuing to investigate this issue, taking steps to address it, and will update you as soon as we have more information.
Jan 7, 19:14 UTC
Investigating - We are experiencing a degradation with our Number registration service over Portal and API . You may experience delays over the web interface when checking Brands and Campaigns and 500 error response over the API request.
Our dedicated team is working on the resolution and we will keep you informed of any updates.

Jan 7, 18:16 UTC
Completed - Certificate renewal completed successfully
Jan 7, 11:42 UTC
In progress - Certificate renewal in progress
Jan 7, 11:42 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-sg1.infobip.com
- Subject Alternative Name: *.api-sg1.infobip.com, api-sg1.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Nov 3, 00:35 UTC
Completed - Certificate renewal completed successfully
Jan 7, 11:42 UTC
In progress - Certificate renewal in progress
Jan 7, 11:42 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-han.infobip.com
- Subject Alternative Name: *.api-han.infobip.com, api-han.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Nov 3, 00:33 UTC
Completed - Certificate renewal completed successfully
Jan 7, 11:42 UTC
In progress - Certificate renewal in progress
Jan 7, 11:42 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-sp3.infobip.com
- Subject Alternative Name: *.api-sp3.infobip.com, api-sp3.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Nov 3, 00:30 UTC
Completed - Certificate renewal completed successfully
Jan 7, 11:42 UTC
In progress - Certificate renewal in progress
Jan 7, 11:42 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-us2.infobip.com
- Subject Alternative Name: *.api-us2.infobip.com, api-us2.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Nov 3, 00:28 UTC
Completed - Certificate renewal completed successfully
Jan 7, 11:42 UTC
In progress - Certificate renewal in progress
Jan 7, 11:42 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-my1.infobip.com
- Subject Alternative Name: *.api-my1.infobip.com, api-my1.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Nov 3, 00:27 UTC
Jan 6, 2026

No incidents reported.

Jan 5, 2026
Completed - The scheduled maintenance has been completed.
Jan 5, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 14:00 UTC
Scheduled - We will be performing a renewal of our SSL certificate for api-han.infobip-portal.com during the following time frame:

- Start (UTC): 05 January 14:00
- End (UTC): 05 January 14:30

The new certificate is installed and available for testing on the IP address: 172.201.176.225.
No action is required, unless clients are pinning our leaf certificate
If you do, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.
For more information on how to prepare and test, please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.
Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

Jan 2, 14:19 UTC
Jan 4, 2026

No incidents reported.