Infobip system status

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Operational

Maintenance

Major Outage

Degraded

Vodafone India RCS service degradation
Update - The situation continues to be investigated by Vodafone India. Rest assured, we’ll share any new updates we receive from their side as soon as they become available.
May 21, 2026 - 17:26 UTC
Investigating - We are currently experiencing issues with RCS service towards Vodafone India. You may experience issues with RCS templates not being available or issues with delivering messages towards Vodafone India recipient. Our team is investigating this with the operator and more information will follow in next update.
May 21, 2026 - 14:03 UTC
Customer Portal Signup/Login Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
People Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Moments Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Analyze Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Conversations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Answers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Channels and Numbers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Other Portal Apps Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMS Operational
Brazil Operational
Canada Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Number Lookup Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Voice Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Japan Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Email Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Degraded Performance
Canada Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Degraded Performance
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
MMS Operational
Canada Operational
Global (Europe) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Live Chat Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Mobile Push Notifications Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
USSD Operational
Global (Europe) Operational
Mobile Identity Operational
Brazil Operational
Global (Europe) Operational
India Operational
Integrations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMPP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
HTTP API Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
SIP Trunk Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Qatar Operational
United Arab Emirates Operational
United States Operational
Automation Studio (Journeys) Operational
EU Region-locked Operational
Global (Europe) Operational
United States Operational
India Operational
Agent Workspace (Inbox) Operational
EU Region-locked Operational
Global (Europe) Operational
United States Operational
India Operational
Chatbots Operational
EU Region-locked Operational
Global (Europe) Operational
United States Operational
India Operational
Customer Profiles (CDP) Operational
EU Region-locked Operational
Global (Europe) Operational
United States Operational
India Operational
Analytics & Insights Operational
EU Region-locked Operational
Global (Europe) Operational
United States Operational
India Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Global (Europe) - Planned Maintenance of Database Infrastructure May 22, 2026 07:00-10:00 UTC

Update - This is to inform you that there has been a slight update to the scope of services that will be affected by this maintenance.
May 11, 2026 - 14:10 UTC
Scheduled - We will be performing maintenance on the database infrastructure instances responsible for handling Moments service campaign creation and processing, Answers service and Mobile Push and In-app messaging services at our Global (Europe) data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance of the Moments service.

Preventive measures have been implemented to minimize any potential impact; however, Infobip customers utilizing Moments may experience irregular service behavior and disruptions in campaign processing during the timeframe below.

Push messages sending and mobile registration creation which are features of Mobile Push and In-app messaging services will not be working during the maintenance timeframe.

Also, our customers utilizing Answers service might notice that creating chatbots from templates will not be available during the maintenance timeframe.

Start (UTC): 22 May 2026 07:00
End (UTC): 22 May 2026 10:00
Purpose: Infrastructure patching and maintenance
May 07, 2026 - 12:33 UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 6 and 7 May 22, 2026 08:00-19:00 UTC

We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.

During the maintenance window, some services (including messaging channels and interfaces) may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.

The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.

This activity will be performed in multiple parts, each of which will have their own separate status page posts.

Part 6 and 7:
Start (UTC): 22 May 2026 08:00
End (UTC): 22 May 2026 19:00
Posted on May 06, 2026 - 09:47 UTC

Global (Europe) - Planned Maintenance of WhatsApp Database Infrastructure May 22, 2026 08:00-11:00 UTC

We will undergo routine patching of several databases utilized by the WhatsApp service hosted on our Global (Europe) data center.

Within the maintenance window, the WhatsApp service may experience brief interruptions in performance during individual database restarts, lasting no longer than a cumulative of 25 minutes in total. This may manifest as a short delay in traffic processing and temporary inability to initiate WhatsApp Sender, Template, or Flow registration/creation.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 22 May 2026 08:00
End (UTC): 22 May 2026 11:00
Purpose: Database patching and maintenance
Posted on May 08, 2026 - 14:07 UTC

SSL certificate renewal of *.api-sa3.infobip.com May 22, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sa3.infobip.com, timeframe:
- Start (UTC): 22 May 11:00
- End (UTC): 22 May 17:00

SSL Certificate information:
- Common Name: *.api-sa3.infobip.com
- Subject Alternative Name: *.api-sa3.infobip.com, api-sa3.infobip.com
- Valid until (UTC): 2026-12-02 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on May 18, 2026 - 12:20 UTC

Great Britain - Planned Maintenance of People Service May 25, 2026 08:00-08:30 UTC

We will be undergoing planned maintenance of People service at our Great Britain data center.
The maintenance is done to improve and ensure optimal performance of People service.

We have taken careful measures to minimize any potential impact on our clients’ experience, and we expect that there will not be any significant disruption.
That said, there is a small possibility of intermittent processing issues during the maintenance window, namely processing of changes or updates in the People service database.

Start (UTC): 25 May 2026 08:00
End (UTC): 25 May 2026 08:30
Purpose: Improve and ensure optimal performance of People service.
Posted on May 11, 2026 - 10:08 UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 8 and 9 May 25, 2026 08:00-19:00 UTC

We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.

During the maintenance window, some services (including messaging channels and interfaces) may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.

The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.

This activity will be performed in multiple parts, each of which will have their own separate status page posts.

Part 8 and 9:
Start (UTC): 25 May 2026 08:00
End (UTC): 25 May 2026 19:00
Posted on May 06, 2026 - 09:57 UTC

India - Planned Maintenance of People Service May 26, 2026 08:00-08:30 UTC

We will be undergoing planned maintenance of People service at our India data center.
The maintenance is done to improve and ensure optimal performance of People service.

We have taken careful measures to minimize any potential impact on our clients’ experience, and we expect that there will not be any significant disruption.
That said, there is a small possibility of intermittent processing issues during the maintenance window, namely processing of changes or updates in the People service database.

Start (UTC): 26 May 2026 08:00
End (UTC): 26 May 2026 08:30
Purpose: Improve and ensure optimal performance of People service.
Posted on May 11, 2026 - 10:21 UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 10 May 26, 2026 08:00-19:00 UTC

We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.

During the maintenance window, some services (including messaging channels and interfaces) may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.

The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.

This activity will be performed in multiple parts, each of which will have their own separate status page posts.

Part 10:
Start (UTC): 26 May 2026 08:00
End (UTC): 26 May 2026 19:00
Posted on May 06, 2026 - 10:08 UTC

Indonesia - Planned Maintenance of People Service May 27, 2026 08:00-08:30 UTC

We will be undergoing planned maintenance of People service at our Indonesia data center.
The maintenance is done to improve and ensure optimal performance of People service.

We have taken careful measures to minimize any potential impact on our clients’ experience, and we expect that there will not be any significant disruption.
That said, there is a small possibility of intermittent processing issues during the maintenance window, namely processing of changes or updates in the People service database.

Start (UTC): 27 May 2026 08:00
End (UTC): 27 May 2026 08:30
Purpose: Improve and ensure optimal performance of People service.
Posted on May 11, 2026 - 10:31 UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 11 May 27, 2026 08:00-19:00 UTC

We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.

During the maintenance window, some services (including messaging channels and interfaces) may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.

The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.

This activity will be performed in multiple parts, each of which will have their own separate status page posts.

Part 11:
Start (UTC): 27 May 2026 08:00
End (UTC): 27 May 2026 19:00
Posted on May 06, 2026 - 10:17 UTC

Saudi Arabia - Planned Maintenance of People Service May 28, 2026 08:00-08:30 UTC

We will be undergoing planned maintenance of People service at our Saudi Arabia data center.
The maintenance is done to improve and ensure optimal performance of People service.

We have taken careful measures to minimize any potential impact on our clients’ experience, and we expect that there will not be any significant disruption.
That said, there is a small possibility of intermittent processing issues during the maintenance window, namely processing of changes or updates in the People service database.

Start (UTC): 28 May 2026 08:00
End (UTC): 28 May 2026 08:30
Purpose: Improve and ensure optimal performance of People service.
Posted on May 12, 2026 - 12:47 UTC

Singapore - Planned Maintenance of Network Infrastructure May 28, 2026 20:00-23:00 UTC

We will be performing planned maintenance at our Singapore data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however, intermittent connectivity interruptions may occur for services hosted at the Singapore data center.

Start (UTC): 28 May 2026 20:00
End (UTC): 28 May 2026 23:00
Posted on May 15, 2026 - 07:07 UTC

United Arab Emirates - Planned Maintenance of People Service May 29, 2026 08:00-08:30 UTC

We will be undergoing planned maintenance of People service at our United Arab Emirates data center.
The maintenance is done to improve and ensure optimal performance of People service.

We have taken careful measures to minimize any potential impact on our clients’ experience, and we expect that there will not be any significant disruption.
That said, there is a small possibility of intermittent processing issues during the maintenance window, namely processing of changes or updates in the People service database.

Start (UTC): 29 May 2026 08:00
End (UTC): 29 May 2026 08:30
Purpose: Improve and ensure optimal performance of People service.
Posted on May 11, 2026 - 12:14 UTC

SIP Trunk status updates moving to Voice Jun 1, 2026 07:59-08:00 UTC

As of June 1st 2026, "SIP Trunk" components for all regions will be removed from the Infobip Status Page. Going forward, all incidents and maintenance activities affecting SIP Trunking will be reported under the "Voice" component for the corresponding region.

With this in mind, we urge you to adjust your Status Page subscriptions accordingly before this date, by following the "Manage your subscription" URL at the footer of this email.
Posted on May 15, 2026 - 07:36 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Jun 1, 2026 20:00-22:00 UTC

We will be performing maintenance on the database infrastructure instances responsible for handling Conversations service at our Indonesia, India, Saudi Arabia, Qatar and United Arab Emirates data centers. The goal of this work is to ensure the stability and optimal performance of the Conversations service.

Preventive measures have been implemented to minimize any potential impact, however, Infobip customers utilizing Conversations may experience irregular service behavior and disruptions lasting no more than one minute during reboot.

Start (UTC): 01 June 2026 20:00
End (UTC): 01 June 2026 22:00
Purpose: Infrastructure patching and maintenance
Posted on May 12, 2026 - 09:44 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Jun 2, 2026 05:00-06:00 UTC

We will be performing maintenance on the database infrastructure instances responsible for handling Conversations service at our Europe (Region-locked), United States and Great Britain data centers. The goal of this work is to ensure the stability and optimal performance of the Conversations service.

Preventive measures have been implemented to minimize any potential impact, however, Infobip customers utilizing Conversations may experience irregular service behavior and disruptions lasting no more than one minute during reboot.

Start (UTC): 02 June 2026 05:00
End (UTC): 02 June 2026 06:00
Purpose: Infrastructure patching and maintenance
Posted on May 12, 2026 - 09:55 UTC

SSL certificate renewal of *.api.infobip.net Jun 4, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api.infobip.net, timeframe:
- Start (UTC): 04 June 11:00
- End (UTC): 04 June 17:00

SSL Certificate information:
- Common Name: *.api.infobip.net
- Subject Alternative Name: *.api.infobip.net, api.infobip.net
- Valid until (UTC): 2026-10-17 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 02, 2026 - 00:23 UTC

Global (Europe) - Disaster Recovery Test Jun 8, 2026 07:00-11:00 UTC

As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test for services hosted in our Global (Europe) data center during the below specified time-frame:

Details:
Start: 08 June 2026 07:00 UTC
End: 08 June 2026 11:00 UTC
Purpose: Business Continuity Management requirements
Impact: No service impact is expected

Thank you for your understanding, and should you have any questions regarding the activity, do not hesitate to contact us at support@infobip.com.
Posted on May 19, 2026 - 06:37 UTC

United States - Disaster Recovery Test Jun 11, 2026 07:00-11:00 UTC

As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test for services hosted in our United States data center during the below specified time-frame:

Details:
Start: 11 June 2026 07:00 UTC
End: 11 June 2026 11:00 UTC
Purpose: Business Continuity Management requirements
Impact: No service impact is expected

Thank you for your understanding, and should you have any questions regarding the activity, do not hesitate to contact us at support@infobip.com.
Posted on May 19, 2026 - 06:46 UTC

SSL certificate renewal of *.api-kz1.infobip.com Jun 11, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-kz1.infobip.com, timeframe:
- Start (UTC): 11 June 11:00
- End (UTC): 11 June 17:00

SSL Certificate information:
- Common Name: *.api-kz1.infobip.com
- Subject Alternative Name: *.api-kz1.infobip.com, api-kz1.infobip.com
- Valid until (UTC): 2026-10-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 11, 2026 - 00:39 UTC

SSL certificate renewal of api-in.bsmart.in Jun 25, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api-in.bsmart.in, timeframe:
- Start (UTC): 25 June 11:00
- End (UTC): 25 June 17:00

SSL Certificate information:
- Common Name: api-in.bsmart.in
- Subject Alternative Name: api-in.bsmart.in
- Valid until (UTC): 2026-11-07 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 23, 2026 - 00:10 UTC

SSL certificate renewal of *.call-link.com Jun 25, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.call-link.com, timeframe:
- Start (UTC): 25 June 11:00
- End (UTC): 25 June 17:00

SSL Certificate information:
- Common Name: *.call-link.com
- Subject Alternative Name: *.call-link.com, call-link.com
- Valid until (UTC): 2026-11-07 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 23, 2026 - 00:12 UTC

SSL certificate renewal of api3.infobip.com Jul 2, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api3.infobip.com, timeframe:
- Start (UTC): 02 July 11:00
- End (UTC): 02 July 17:00

SSL Certificate information:
- Common Name: api3.infobip.com
- Subject Alternative Name: api3.infobip.com
- Valid until (UTC): 2026-11-15 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on May 01, 2026 - 00:22 UTC
May 21, 2026
Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 5
Completed - The scheduled maintenance has been completed.
May 21, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 08:00 UTC
Scheduled - We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.

During the maintenance window, some services (including messaging channels and interfaces) may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.

The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.

This activity will be performed in multiple parts, each of which will have their own separate status page posts.

Part 5:
Start (UTC): 21 May 2026 08:00
End (UTC): 21 May 2026 19:00
May 6, 08:48 UTC
Global (Europe) - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
May 21, 11:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 08:00 UTC
Update - This is to inform you that there has been a slight update to the scope of services that are affected with this maintenance.
May 11, 13:52 UTC
Scheduled - We will be performing maintenance on the database infrastructure instances responsible for handling Moments service campaign creation and processing at our Global (Europe) data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance of the Moments, Flows, Journeys and Forms services.

Preventive measures have been implemented to minimize any potential impact; however, Infobip customers utilizing Moments may experience irregular service behavior and disruptions in campaign processing during the timeframe below.
Also, Infobip customers utilizing Flows, Journeys and Forms services might notice that those services are unavailable both on Portal and API during the maintenance timeframe.

Start (UTC): 21 May 2026 08:00
End (UTC): 21 May 2026 11:00
Purpose: Infrastructure patching and maintenance
May 7, 12:26 UTC
May 20, 2026
Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 4
Completed - The scheduled maintenance has been completed.
May 20, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 08:00 UTC
Scheduled - We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.

During the maintenance window, some services (including messaging channels and interfaces) may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.

The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.

This activity will be performed in multiple parts, each of which will have their own separate status page posts.

Part 4:
Start (UTC): 20 May 2026 08:00
End (UTC): 20 May 2026 19:00
May 5, 13:12 UTC
May 19, 2026
Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 1, 2 and 3
Completed - The scheduled maintenance has been completed.
May 19, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 08:00 UTC
Scheduled - We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.

During the maintenance window, some services (including messaging channels and interfaces) may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.

The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.

This activity will be performed in multiple parts, each of which will have their own separate status page posts.

Part 1, 2 and 3:
Start (UTC): 19 May 2026 08:00
End (UTC): 19 May 2026 19:00
May 5, 13:00 UTC
Multiple Locations - Whatsapp Flows Service Degradation
Resolved - The issue has been successfully resolved and the service is once again operational.

Start (UTC): 16 May 03:00
End (UTC): 19 May 11:08
Impact: The users might have experienced issues with accessing, creating and modifying WhatsApp Flows.
May 19, 11:12 UTC
Update - Our team keeps recovering WhatsApp Flows services on different data centers. We will share new updates as they become available.
May 19, 07:04 UTC
Update - We are continuing to work on a fix for this issue, and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
May 19, 05:02 UTC
Update - We are continuing to work on a fix for this issue.
May 19, 02:30 UTC
Update - We are continuing to work on a fix for this issue.
May 19, 00:30 UTC
Update - Our engineering team has identified the root cause and is actively working on a fix. Investigation and monitoring efforts are ongoing, and we will provide additional updates as more information becomes available.
May 18, 22:02 UTC
Update - We are continuing to work on a fix for this issue.
May 18, 18:55 UTC
Update - We are continuing to work on a fix for this issue.
May 18, 18:23 UTC
Update - Our engineering team has identified the root cause and is actively working on a fix. Currently, the API and WhatsApp channel applications responsible for WhatsApp Flow creation and management are experiencing errors, including issues retrieving flow content, which may affect the creation of new flows. We will continue to monitor the situation and provide updates as more information becomes available.
May 18, 18:13 UTC
Update - We are continuing to work on a fix for this issue, and our engineering team is actively investigating. We have identified the root cause and are already working on a resolution. We will provide further updates as soon as additional information becomes available.
May 18, 14:27 UTC
Update - We are continuing to work on a fix for this issue and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
May 18, 13:51 UTC
Update - Our dedicated teams are continuing to work on a fix for this issue and we will follow up with more information.
May 18, 13:23 UTC
Identified - Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
May 18, 12:55 UTC
Investigating - We are currently experiencing issues with accessing, creating and modification of WhatsApp Flows.
Our dedicated team is already checking this and more updates will follow.
May 18, 12:32 UTC
May 18, 2026
Multiple Locations - Customer Portal Top-up Service Degradation
Resolved - The issue has been successfully resolved and the service is once again operational.

Start (UTC): 18 May 2026 11:14
End (UTC): 18 May 2026 12:21
Impact: Add-Funds page unavailable (error 404 reverted)
May 18, 12:30 UTC
Identified - The issue has been identified and a fix is being implemented.
May 18, 12:17 UTC
Investigating - We are currently experiencing issues with Add Funds page over our Customer Portal. You may experience difficulties with adding funds to your accounts. The issue is being investigated and more updates will follow shortly.
May 18, 12:06 UTC
May 17, 2026
Multiple Locations - Emergency Maintenance of Channels and Numbers on Customer Portal
Completed - The scheduled maintenance has been completed.
May 17, 12:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 06:00 UTC
Scheduled - We will be undergoing an emergency maintenance of Customer Portal on our United Arab Emirates, EU Region-locked, Global (Europe), Great Britain, India, Indonesia, Pakistan, United States and Turkey data centers.
The maintenance will only affect Voice numbers on Channels and Numbers page on Customer Portal.
Our customers might notice that editing "Country specific configuration" for Voice numbers will not be possible during the maintenance timeframe.

Start (UTC): 17 May 2026 06:00
End (UTC): 17 May 2026 10:00
Purpose: Customer Portal infrastructure patching and maintenance
May 14, 12:05 UTC
May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026
Europe (Global)- Planned Maintenance of People Database Infrastructure
Completed - The scheduled maintenance has been completed.
May 13, 00:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 18:00 UTC
Scheduled - We will undergo a planned maintenance of our Europe (Global) data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible (of up to 30 minutes) when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 12 May 2026 18:00
End (UTC): 13 May 2026 00:00
Purpose: Infrastructure upgrade and optimization
Apr 27, 13:11 UTC
May 12, 2026
Multiple Locations – Service Degradation
Resolved - The issue has been successfully resolved, and the service is once again operational.

Start (UTC): 12 May 2026 17:09
End (UTC): 12 May 2026 19:04

Impact: Customers in the UAE, South Africa, and Pakistan regions may have experienced delays, missing messages, or errors on SMS, Voice, WhatsApp, and Email services

*Post-incident update: After further analysis, it was confirmed that impact could have been experienced globally rather than limited to the previously specified regions
May 12, 19:21 UTC
Investigating - Our engineering and network teams are actively investigating reports of service degradation affecting our data centers in the UAE, South Africa, and Pakistan.
Upon further investigation, we can confirm that customers in these regions may experience delays, missing messages, timeouts, or errors affecting SMS, Voice, WhatsApp, and Email services, as well as traffic processing across multiple channels.
We will continue monitoring the situation closely and will share additional updates as soon as new information becomes available.
May 12, 19:09 UTC
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
SSL certificate renewal of *.api-us3.infobip.com
Completed - Certificate renewal completed successfully
May 8, 11:05 UTC
In progress - Certificate renewal in progress
May 8, 11:04 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-us3.infobip.com, timeframe:
- Start (UTC): 08 May 11:00
- End (UTC): 08 May 17:00

SSL Certificate information:
- Common Name: *.api-us3.infobip.com
- Subject Alternative Name: *.api-us3.infobip.com, api-us3.infobip.com
- Valid until (UTC): 2026-09-12 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
May 5, 09:04 UTC
May 7, 2026
SSL certificate renewal of *.businessmessaging.co.uk
Completed - Certificate renewal completed successfully
May 7, 11:04 UTC
In progress - Certificate renewal in progress
May 7, 11:04 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.businessmessaging.co.uk, timeframe:
- Start (UTC): 07 May 11:00
- End (UTC): 07 May 17:00

SSL Certificate information:
- Common Name: *.businessmessaging.co.uk
- Subject Alternative Name: *.businessmessaging.co.uk, businessmessaging.co.uk
- Valid until (UTC): 2026-09-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Mar 6, 00:32 UTC
SSL certificate renewal of api2.infobip.com
Completed - Certificate renewal completed successfully
May 7, 11:04 UTC
In progress - Certificate renewal in progress
May 7, 11:04 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate api2.infobip.com, timeframe:
- Start (UTC): 07 May 11:00
- End (UTC): 07 May 17:00

SSL Certificate information:
- Common Name: api2.infobip.com
- Subject Alternative Name: api2.infobip.com
- Valid until (UTC): 2026-09-19 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Mar 5, 00:31 UTC
Brazil - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
May 7, 08:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:00 UTC
Update - We would like to inform you that the planned maintenance at our Brazil data center will be rescheduled for the following timeframe:

Start (UTC): 07 May 2026 06:00
End (UTC): 07 May 2026 08:00
Apr 23, 10:01 UTC
Scheduled - We will be performing planned maintenance at our Brazil data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however, intermittent connectivity interruptions may occur for services hosted at the Brazil data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 27 April 2026 06:00
End (UTC): 27 April 2026 08:00
Apr 14, 12:28 UTC
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