All Systems Operational
EMEA - Applications ? Operational
Customer Portal Login/Homepage ? Operational
People Operational
Moments Operational
Analyze ? Operational
Conversations Operational
Answers Operational
Things Operational
Channels and Numbers Operational
Other Portal apps ? Operational
EMEA - Channels Operational
SMS Operational
Number Lookup Operational
Voice Operational
Email Operational
RCS Operational
MMS Operational
WhatsApp Business Operational
ChatApps ? Operational
Live Chat Operational
Mobile App Messaging (Push) Operational
USSD Operational
Mobile Identity Operational
Integrations ? Operational
EMEA - Interface/API Operational
SMPP ? Operational
HTTP API ? Operational
SIP trunk ? Operational
SMTP ? Operational
AMERICAS (NAM) - Applications ? Operational
Customer Portal Login/Homepage ? Operational
People Operational
Moments Operational
Analyze ? Operational
Conversations Operational
Answers Operational
Things Operational
Channels and Numbers Operational
Other Portal Apps ? Operational
AMERICAS (NAM) - Channels Operational
SMS Operational
Number Lookup Operational
Voice Operational
Email Operational
RCS Operational
MMS Operational
WhatsApp Business Operational
ChatApps ? Operational
Live Chat Operational
Mobile App Messaging (Push) Operational
AMERICAS (NAM) - Interface/API Operational
SMPP ? Operational
HTTP API ? Operational
SIP Trunk ? Operational
SMTP ? Operational
AMERICAS (LATAM) - Channels Operational
SMS Operational
Number Lookup Operational
Voice Operational
WhatsApp Business Operational
ChatApps ? Operational
Live Chat Operational
Mobile Identity Operational
AMERICAS (LATAM) - Interface/API Operational
SMPP ? Operational
HTTP API ? Operational
SIP Trunk ? Operational
SMTP ? Operational
APAC - Applications ? Operational
Customer Portal Login/Homepage ? Operational
People Operational
Moments Operational
Analyze ? Operational
Conversations Operational
Answers Operational
Things Operational
Channels and Numbers Operational
Other Portal Apps ? Operational
APAC - Channels Operational
SMS Operational
Number Lookup Operational
Voice Operational
Email Operational
MMS Operational
WhatsApp Business Operational
ChatApps ? Operational
Live Chat Operational
Mobile Identity Operational
APAC - Interface/API Operational
SMPP ? Operational
HTTP API ? Operational
SIP trunk ? Operational
INDIA - Applications ? Operational
Customer Portal Login/Homepage ? Operational
People Operational
Moments Operational
Analyze ? Operational
Conversations Operational
Answers Operational
Things Operational
Channels and Numbers Operational
Other Portal Apps ? Operational
INDIA - Channels Operational
SMS Operational
Number Lookup Operational
Voice Operational
Email Operational
RCS Operational
WhatsApp Business Operational
ChatApps ? Operational
Live Chat Operational
Mobile Identity Operational
INDIA - Interface/API Operational
SMPP ? Operational
HTTP API ? Operational
SIP Trunk ? Operational
SMTP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EMEA (DE) - Live Chat Service Planned Maintenance Mar 30, 2023 00:00-02:00 UTC
We will undergo a planned maintenance of the Live Chat Service with the goal of performing infrastructure optimizations. During the maintenance time frame, you may experience difficulties utilizing Live Chat, as service downtime is expected.

Start (UTC): 30 March 2023 00:00
End (UTC): 30 March 2023 02:00
Purpose: Live Chat Service infrastructure optimization
Posted on Mar 10, 2023 - 10:14 UTC
AMERICAS (NAM) (United States East Coast) - People Module Planned Maintenance Apr 4, 2023 08:00-09:30 UTC
We will undergo a scheduled maintenance of the People Module Service hosted on the AMERICAS (NAM) (United States East Coast) Data Center.

During the maintenance window, People data changes might not be saved and related requests submitted over HTTP API endpoints may end up unprocessed.

Start (UTC): 04 April 2023 08:00
End (UTC): 04 April 2023 09:30
Purpose: Service upgrade
Posted on Mar 21, 2023 - 08:35 UTC
Past Incidents
Mar 29, 2023

No incidents reported today.

Mar 28, 2023
EMEA region - SMPP Connectivity Issues
Resolved - The issue has been successfully resolved and the service is once again operational.
We observed issues wherein SMPP binds were disconnected during specified timeframe.

Start (UTC): 28 March 02:11
End (UTC): 28 March 03:15

Impact: Disconnected SMPP binds.

Update: After further investigation, it is concluded that the incident didn’t specifically impact Americas (NAM) SMPP endpoints so users in the mentioned region were unaffected by this matter. Only users connecting to the specific SMPP endpoints in the EMEA region were impacted on this occasion. Incident information has been updated accordingly.
Mar 28, 03:40 UTC
Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023
EMEA (DE) - Issues with multiple services
Resolved - The issue has been successfully resolved and the impacted services are once again fully operational.

Start (UTC): 25 March 03:30
End (UTC): 25 March 13:31
Impact: Clients could have observed intermittent issues with various services hosted on EMEA(DE) data center within the specified time period
Mar 25, 14:01 UTC
Update - We are still monitoring the situation as some services are still having performance issues. It is also possible that some clients may experience issues while creating and sending campaigns from Customer Portal. We will share more information in the next update.
Mar 25, 13:14 UTC
Monitoring - Impacted services have been restored and clients should be able to use our services without any difficulties, however, we will continue to monitor their performance to prevent any further issues. We will share more information in the next update.
Mar 25, 10:42 UTC
Update - Our responsible engineering teams are still working on this matter, however, according to the initial analysis, the issue has a limited scope impacting only certain users. We will share more details as soon as available.
Mar 25, 08:20 UTC
Update - We are still working on resolution for other services, and more information will follow in the next update.
Mar 25, 07:17 UTC
Update - Customer Portal has back to operational.
We are still working on resolution for other services, and more information will follow in the next update.
Mar 25, 06:33 UTC
Identified - We have identified the issue and now our team is working on to resolve it.
Once we have more update, we will update it to you.
Mar 25, 05:37 UTC
Update - We are still investigating the issue now and will provide more update once we have more information.
Mar 25, 05:12 UTC
Update - We are continuing to investigate this issue.
Mar 25, 04:20 UTC
Investigating - We are currently experiencing issues with multiple services over our EMEA (DE) data center. The issue is currently being investigated and more information will follow in the next update.
Mar 25, 04:13 UTC
Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023
AMERICAS (NAM) (United States East Coast) Data Center Planned Maintenance
Completed - The scheduled maintenance has been successfully completed and services are restored to full functionality.

Start (UTC): 22 March 2023 06:00
End (UTC): 22 March 2023 09:00
Purpose: Network infrastructure upgrade and optimization
Mar 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:00 UTC
Scheduled - We will be undergoing a planned maintenance on our AMERICAS (NAM) (United States East Coast) Data Center with the aim of performing network infrastructure upgrades and optimization.
Within the maintenance period, cumulative downtime of up to 15 minutes is possible on hosted services where the downtime from our client's side may be experienced as short intermittent processing delays.

Start (UTC): 22 March 2023 06:00
End (UTC): 22 March 2023 09:00
Purpose: Network infrastructure upgrade and optimization
Mar 7, 08:00 UTC
Mar 21, 2023
AMERICAS (NAM) (United States East Coast) - People Module Planned Maintenance
Completed - The scheduled maintenance has been successfully completed and services are restored to full functionality.

Start (UTC): 21 March 2023 06:00
End (UTC): 21 March 2023 07:30
Purpose: Network infrastructure upgrades
Mar 21, 07:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 UTC
Scheduled - We will undergo a scheduled maintenance of the People Module Service hosted on the AMERICAS (NAM) (United States East Coast) Data Center.

During the maintenance window, People data changes might not be saved and related requests submitted submitted over HTTP API endpoints may end up unprocessed.

Start (UTC): 21 March 2023 06:00
End (UTC): 21 March 2023 07:30
Purpose: Network infrastructure upgrades
Mar 7, 08:30 UTC
Mar 20, 2023
AMERICAS (NAM) (United States East Coast) Data Center Planned Maintenance
Completed - The verification process confirmed full functionality of AMERICAS (NAM) (United States East Coast) Data Center and the maintenance has been successfully completed.

Start (UTC): 20 March 2023 06:00
End (UTC): 20 March 2023 09:00
Purpose: Infrastructure upgrade and optimization
Mar 20, 09:24 UTC
Verifying - The scheduled maintenance has been successfully completed, we are currently verifying that everything is fully operational.

New updates will follow up shortly.
Mar 20, 09:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 06:00 UTC
Scheduled - We will undergo a planned maintenance on our AMERICAS (NAM) (United States East Coast) Data Center with the goal of performing infrastructure upgrades and optimization.
Within the maintenance window, cumulative downtime of up to 15 minutes is possible on hosted services where the downtime from our client's side may be experienced as short intermittent processing delays.

Start (UTC): 20 March 2023 06:00
End (UTC): 20 March 2023 09:00
Purpose: Infrastructure upgrade and optimization
Mar 6, 14:10 UTC
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

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