Infobip system status

Infobip system status history

Our status page provides real-time updates on our services.

Downtime isn't shown here? Check external connectivity status

0 incidents Incident support How to use

Operational

Maintenance

Major Outage

Degraded

All Systems Operational

Customer Portal Login/Homepage Operational

Global (Germany) Operational

EU Region-locked (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Pakistan Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

People Operational

Global (Germany) Operational

EU Region-locked (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Pakistan Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Moments Operational

Global (Germany) Operational

EU Region-locked (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Pakistan Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Analyze Operational

Global (Germany) Operational

EU Region-locked (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Pakistan Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Conversations Operational

Global (Germany) Operational

EU Region-locked (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Pakistan Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Answers Operational

Global (Germany) Operational

EU Region-locked (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Pakistan Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Channels and Numbers Operational

Global (Germany) Operational

EU Region-locked (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Pakistan Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Other Portal Apps Operational

Global (Germany) Operational

EU Region-locked (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Pakistan Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

SMS Operational

Brazil Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Great Britain Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Pakistan Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Vietnam Operational

Number Lookup Operational

Brazil Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Great Britain Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Pakistan Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Vietnam Operational

Voice Operational

Bangladesh Operational

Brazil Operational

Colombia Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Pakistan Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Sri Lanka Operational

Turkey Operational

Ukraine Operational

United Arab Emirates Operational

United States Operational

Email Operational

Brazil Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

India Operational

Indonesia Operational

Pakistan Operational

Singapore Operational

United Arab Emirates Operational

United States Operational

RCS Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Pakistan Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

MMS Operational

Global (Germany) Operational

Pakistan Operational

United States Operational

WhatsApp Business Operational

Brazil Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Great Britain Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Pakistan Operational

Saudi Arabia Operational

Singapore Operational

United Arab Emirates Operational

United States Operational

ChatApps Operational

Brazil Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Great Britain Operational

Hong Kong Operational

India Operational

Indonesia Operational

Pakistan Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Live Chat Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Pakistan Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Mobile Push Notifications Operational

Global (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Pakistan Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

USSD Operational

Global (Germany) Operational

Mobile Identity Operational

Brazil Operational

Global (Germany) Operational

India Operational

Integrations Operational

Global (Germany) Operational

Pakistan Operational

SMPP Operational

Brazil Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Great Britain Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Pakistan Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Vietnam Operational

HTTP API Operational

Brazil Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Great Britain Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Pakistan Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Vietnam Operational

SIP Trunk Operational

Bangladesh Operational

Brazil Operational

Colombia Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Pakistan Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Sri Lanka Operational

Turkey Operational

Ukraine Operational

United Arab Emirates Operational

United States Operational

SMTP Operational

Brazil Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

India Operational

Indonesia Operational

United Arab Emirates Operational

United States Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SSL certificate renewal of oneapi.infobip.com endpoint Oct 9, 2024 09:00-10:00 UTC

We will be performing the renewal of our certificate for the oneapi.infobip.com endpoint. The change will only affect you if you are pinning certificates within your system, in which case you would need to add the new trusted certificate. (Certificate pinning is trusting only specific certificates, ignoring the trust via Certificate Authority).

In case you are not utilizing certificate pinning in your system, no action is required from your side.

Should you need the certificate, please contact our support at support@infobip.com.
Posted on Sep 26, 2024 - 08:08 UTC

SSL certificate renewal of api2.infobip.com Oct 9, 2024 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api2.infobip.com, timeframe:
- Start (UTC): 09 October 11:00
- End (UTC): 09 October 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 05, 2024 - 00:27 UTC

United States - Disaster recovery test Oct 10, 2024 07:00-11:00 UTC

Update - The planned disaster recovery test at our United States location has been rescheduled to a new date with the following details:

Start (UTC): 10 October 2024 07:00
End (UTC): 10 October 2024 11:00
Purpose: Business Continuity Management requirements

Expected impact has not changed and we do not expect any Infobip services to be affected by this DR test.

We apologize for the inconvenience.
Sep 02, 2024 - 08:45 UTC

Update - This activity has been rescheduled to a new date with the following details:

Start (UTC): 19 September 2024 07:00
End (UTC): 19 September 2024 11:00
Purpose: Business Continuity Management requirements

Expected impact has not changed and we do not expect any Infobip services to be affected by this DR test.
Aug 29, 2024 - 14:13 UTC

Scheduled - As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test during the below specified timeframe:

Start (UTC): 12 September 2024 07:00
End (UTC): 12 September 2024 11:00
Purpose: Business Continuity Management requirements

Impact on Infobip services hosted at United States data center is not expected.
Aug 23, 2024 - 11:49 UTC

SSL certificate renewal of *.businessmessaging.co.uk Oct 10, 2024 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.businessmessaging.co.uk, timeframe:
- Start (UTC): 10 October 11:00
- End (UTC): 10 October 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 08, 2024 - 00:28 UTC

SSL certificate renewal of api3.infobip.com Oct 11, 2024 09:00-10:00 UTC

We will be performing automatic renewal of our SSL certificate api3.infobip.com, timeframe:
- Start (UTC): 11 October 09:00
- End (UTC): 11 October 10:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 04, 2024 - 08:10 UTC

Colombia - Data center infrastructure upgrade affecting Voice service Oct 14, 2024 08:00-18:00 UTC

We will undergo a scheduled maintenance of our Colombia data center's infrastructure during which hardware component upgrades will be implemented to ensure optimal performance of the Voice services hosted here.

Start (UTC): 14 October 2024 08:00
End (UTC): 14 October 2024 18:00
Purpose: Data center hardware upgrade and optimization

During this activity, Voice services hosted at our Colombia location could be affected for a maximum of 15 minutes during the most critical phase of the upgrade, with the possibility of only sporadic (10-15 second-long) disruptions to the services and not a complete 15-minute outage.

This upgrade is crucial to keep the Voice services at our Colombia data center performing optimally.
Posted on Sep 30, 2024 - 11:01 UTC

Global (Germany) - Planned maintenance of the URL shortening service Oct 15, 2024 07:00-08:00 UTC

We will undergo a planned maintenance of our Global (Germany) data center's URL shortening service (https://www.infobip.com/docs/url-shortening).

Start (UTC): 15 October 2024 07:00
End (UTC): 15 October 2024 08:00
Purpose: Database infrastructure upgrade and URL shortening service optimization

While the upgrade is underway, URL shortening will be paused and tracking features depending on the shortened links may not work.
Posted on Sep 30, 2024 - 10:09 UTC

India - Disaster recovery test Oct 17, 2024 07:00-09:00 UTC

As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test on the India data center during the below specified time frame:

Start (UTC): 17 October 2024 07:00
End (UTC): 17 October 2024 09:00
Purpose: Business Continuity Management requirements

Impact on Infobip services hosted at the India data center is not expected.
Posted on Sep 30, 2024 - 09:35 UTC

Malaysia, Singapore - Planned maintenance of database infrastructure Oct 21, 2024 08:00-09:00 UTC

We will be performing a routine patching process of multiple databases hosted at our Malaysia and Singapore data centers.
Brief service interruption which might last for no longer than a couple of minutes (during the restart of the patched databases) is possible on services listed below in a service name (location) format.

Start: 21 October 2024 08:00 UTC
End: 21 October 2024 09:00 UTC
Purpose: Database patching and optimization
Posted on Oct 04, 2024 - 10:38 UTC

Brazil - Planned maintenance of database infrastructure Oct 22, 2024 11:00-12:00 UTC

We will be performing a routine patching process of multiple databases hosted at our Brazil data center.
Brief service interruption which might last for no longer than a couple of minutes (during the restart of the patched databases) is possible on services listed below in a service name (location) format.

Start: 22 October 2024 11:00 UTC
End: 22 October 2024 12:00 UTC
Purpose: Database patching and optimization
Posted on Oct 04, 2024 - 10:45 UTC

Indonesia, India - Planned maintenance of database infrastructure Oct 23, 2024 08:00-09:00 UTC

We will be performing a routine patching process of multiple databases hosted at our Indonesia and India data centers.
Brief service interruption which might last for no longer than a couple of minutes (during the restart of the patched databases) is possible on services listed below in a service name (location) format.

Start: 23 October 2024 08:00 UTC
End: 23 October 2024 09:00 UTC
Purpose: Database patching and optimization
Posted on Oct 04, 2024 - 10:32 UTC

SSL certificate renewal of *.call-link.com Oct 25, 2024 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.call-link.com, timeframe:
- Start (UTC): 25 October 11:00
- End (UTC): 25 October 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Sep 25, 2024 - 15:21 UTC

SSL certificate renewal of api-in.bsmart.in Oct 25, 2024 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api-in.bsmart.in, timeframe:
- Start (UTC): 25 October 11:00
- End (UTC): 25 October 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Sep 25, 2024 - 15:20 UTC

Global (Germany) - Planned maintenance of database infrastructure Oct 28, 2024 08:00-09:00 UTC

We will be performing a patching process of a database utilized by the Billing service at our Global (Germany) data center.
Brief service interruption within the maintenance period is possible on actions on the Customer Portal that relate to pricing/product management, but no impact on traffic processing is expected and messages will process normally throughout the activity.

Start: 28 October 2024 08:00 UTC
End: 28 October 2024 09:00 UTC
Purpose: Database upgrade and optimization
Posted on Oct 07, 2024 - 10:50 UTC

Global (Germany) - Bulk Message Scheduling Service planned maintenance Oct 29, 2024 06:00-08:00 UTC

We will undergo a planned maintenance of the Bulk Message Scheduling Service hosted on the Global (Germany) data center. Infobip customers submitting bulk traffic via HTTP API or the Customer Portal may notice up to a cumulative 10 minutes of message processing delays within the below specified timeframe.

Start (UTC): 29 October 2024 06:00
End (UTC): 29 October 2024 08:00
Purpose: Bulk Scheduling Service optimization
Posted on Oct 02, 2024 - 11:10 UTC

India - Bulk Message Scheduling Service planned maintenance Oct 29, 2024 13:00-15:00 UTC

We will undergo a planned maintenance of the Bulk Message Scheduling Service hosted on the India data center. During the below specified timeframe, Infobip customers submitting bulk traffic via HTTP API or the Customer Portal may notice up to a cumulative 10 minutes of message processing delays.

Start (UTC): 29 October 2024 13:00
End (UTC): 29 October 2024 15:00
Purpose: Bulk Scheduling Service optimization
Posted on Oct 02, 2024 - 11:18 UTC

Global (Germany) - Planned maintenance of database infrastructure affecting inbound message processing Nov 4, 2024 08:00-09:00 UTC

We will be performing an upgrade process of multiple databases hosted at our Global (Germany) data center.
Brief service interruption within the maintenance period is possible on inbound (MO) message processing over channels listed below in a channel (location) format, during which inbound messages will not be processed immediately, but will be saved and processed after the upgrade is complete.

Start: 04 November 2024 08:00 UTC
End: 04 November 2024 09:00 UTC
Purpose: Database upgrade and optimization
Posted on Oct 07, 2024 - 10:22 UTC

SSL certificate renewal of *.api-eu.infobip.com Nov 20, 2024 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-eu.infobip.com, timeframe:
- Start (UTC): 20 November 11:00
- End (UTC): 20 November 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Sep 14, 2024 - 00:17 UTC

Past Incidents

Oct 7, 2024

United States - Emergency Maintenance of Moments Database Infrastructure

Completed - The maintenance has been successfully completed and all involved services are functioning as expected.
We apologize for the inconvenience caused by the extension of the announced maintenance window.
Oct 7, 12:44 UTC

Update - The maintenance activity is prolonged due to unforeseen circumstances and according to the latest information, it is expected to last until 13 UTC. All new information regarding the progress will be shared in a timely manner. In the meantime, we apologize for the inconvenience.
Oct 7, 11:50 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 7, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 06:00 UTC

Update - An emergency maintenance activity of optimizing the Moments service database infrastructure hosted on the United States data center has been rescheduled to a new date with the following details:

Start (UTC): 07 October 2024 06:00
End (UTC): 07 October 2024 10:00
Purpose: Database infrastructure upgrade.

Redundancy measures are in place to ensure this activity is carried out without impact. However, there may be brief connectivity interruptions and processing delays with the active Flows within the Moments service.
Sep 25, 12:22 UTC

Scheduled - We will undergo an emergency maintenance activity with the goal of optimizing the Moments service database infrastructure hosted on the United States data center.

Start (UTC): 04 October 2024 06:00
End (UTC): 04 October 2024 10:00
Purpose: Database infrastructure upgrade.

Redundancy measures are in place to ensure this activity is carried out without impact. However, there may be brief connectivity interruptions and processing delays with the active Flows within the Moments service.
Sep 25, 11:00 UTC

United States - Planned infrastructure maintenance affecting People service functionality

Completed - The scheduled maintenance has been completed.
Oct 7, 12:22 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 7, 12:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 08:00 UTC

Scheduled - We will undergo a planned maintenance of our United States data center's infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 07 October 2024 08:00
End (UTC): 07 October 2024 12:00
Purpose: Infrastructure upgrade and optimization
Sep 19, 11:39 UTC

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

SSL certificate renewal of *.api-ny2.infobip.com

Completed - Certificate renewal completed successfully
Oct 3, 11:24 UTC

In progress - Certificate renewal in progress
Oct 3, 11:23 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ny2.infobip.com, timeframe:
- Start (UTC): 03 October 11:00
- End (UTC): 03 October 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 1, 00:29 UTC

SSL certificate renewal of *.api-ae2.infobip.com

Completed - Certificate renewal completed successfully
Oct 3, 11:23 UTC

In progress - Certificate renewal in progress
Oct 3, 11:23 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ae2.infobip.com, timeframe:
- Start (UTC): 03 October 11:00
- End (UTC): 03 October 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 1, 00:27 UTC

Oct 2, 2024

SSL certificate renewal of *.api-us3.infobip.com

Completed - Certificate renewal completed successfully
Oct 2, 11:20 UTC

In progress - Certificate renewal in progress
Oct 2, 11:20 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-us3.infobip.com, timeframe:
- Start (UTC): 02 October 11:00
- End (UTC): 02 October 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Jul 29, 00:11 UTC

Oct 1, 2024

Pakistan - General Connectivity issues

Resolved - Please note that we had experienced a general connectivity issue with our Pakistan data center. During the specified timeframe, you may have experienced delays and issues with traffic processing on various hosted services and Portal login issues.

Start (UTC): 01 October 2024 09:08 UTC
End (UTC): 01 October 2024 09:15 UTC

Impact: General Connectivity Issue that could have resulted in delays in traffic and difficulties in processing requests on hosted services and inability to login
Oct 1, 10:12 UTC

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

India - Planned Maintenance of Conversations Database Infrastructure

Completed - The scheduled maintenance has been completed.
Sep 26, 15:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 13:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Start (UTC): 26 September 2024 13:00
End (UTC): 26 September 2024 15:00
Sep 15, 07:30 UTC

Scheduled - We will undergo a planned maintenance with the goal of optimizing the Conversations service database infrastructure hosted on the India data center.

Start (UTC): 26 September 2024 13:00
End (UTC): 26 September 2024 15:00
Purpose: Database infrastructure upgrade.

Short periods of Conversations interface slowness and downtime of up to 5 seconds are expected during the maintenance activity.
Sep 10, 12:04 UTC

United States - Data center performance test

Completed - The scheduled maintenance has been completed.
Sep 26, 11:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 07:00 UTC

Scheduled - We will be conducting a load/stress test on the United States data center.

The goal of this test is to evaluate the efficiency of our systems under load. We have taken measures to minimize the impact on our client's experience, and we anticipate that most clients will not notice any disruptions. However, there is a possibility that some intermittent processing issues may occur during the test.

Start (UTC): 26 September 2024 07:00
End (UTC): 26 September 2024 11:00
Purpose: Ensuring availability of client services during a high load events.
Sep 12, 07:17 UTC

Multiple Locations - Conversations Calls Issue

Resolved - The issue has been successfully resolved and the Conversations call service is once again fully operational.
During the below-specified timeframe, you may have experienced issues with both outbound and inbound calls.

Start (UTC): 26 September 2024 08:51
End (UTC): 26 September 2024 09:32
Impact: Inbound calls not arriving to agents, inability to create outbound calls, automated callbacks drop
Sep 26, 09:54 UTC

Investigating - We are experiencing degradation of the Conversations service on multiple locations. You may encounter difficulties with both outbound and inbound calls processing. The issue is currently being investigated and more information will follow in the next update.
Sep 26, 09:30 UTC

United States - SMTP API Service degradation

Resolved - The dedicated team has resolved the situation, and full functionality is restored to SMTP API services on the United States data center.

Impact: You may have experienced issues or delays with traffic processing when sending over SMTP API on the United States data center.

Start time (UTC): 26th September 2024, 07:18
End time (UTC): 26th September 2024, 08:07
Sep 26, 08:46 UTC

Investigating - We are currently experiencing issues with our SMTP API service on the United States data center. You may experience issues or delays with traffic processing. The complete scope of this incident is currently being investigated, and further information will be provided shortly in the following Status Page updates.
Sep 26, 08:05 UTC

Global (Germany) & EU Region-locked (Germany) - Planned Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Sep 26, 02:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 19:00 UTC

Scheduled - We will undergo maintenance at our Global (Germany) and EU Region-locked (Germany) data centers, upgrading part of the networking equipment to optimize traffic at this location overall and test network stability. During the time frame of this activity, there may be brief connectivity interruptions to services hosted at the Global (Germany) and EU Region-locked (Germany) data centers. Additionally, clients may experience intermittent issues with the traffic processing and utilization of the hosted services.

Start (UTC): 25 September 2024 19:00
End (UTC): 26 September 2024 02:00
Purpose: Network infrastructure upgrade and optimization
Sep 5, 09:41 UTC

Sep 25, 2024

Global (Germany) - Delays In Processing Facebook MO Messages

Resolved - Our dedicated team has resolved the situation, you may have experienced delays on MO messages processing from Facebook Messages.

Start time: 25th September 2024, 13:59 UTC
End Time: 25th September 2024, 15:11 UTC
Sep 25, 15:12 UTC

Update - We are continuing to investigate this issue.
Sep 25, 15:01 UTC

Update - The dedicated team is actively working on a resolution of the described incident, as soon as new information is available we will update the Status Page.
Sep 25, 14:53 UTC

Investigating - We are experiencing degradation of our Facebook MO messages on our Global (Germany) data center. You may experience delays in services actively using Facebook MO messages.

Our dedicated team is already working on this and more information will follow in the next update.
Sep 25, 14:13 UTC

Global (Germany) - People service degradation

Resolved - Our dedicated team has resolved the situation, and we've confirmed that the impact on clients was minimal. You shouldn't experience any issues with traffic processing or overall delays.

Start time: 24th September 2024 , 23:46 UTC
End Time: 25th September 2024, 13:09 UTC
Sep 25, 12:50 UTC

Update - The dedicated team is actively working on a resolution of the described incident, as soon as new information is available we will update the Status Page.
Sep 25, 11:27 UTC

Investigating - We are experiencing degradation of our People service on our Global (Germany) data center. You may experience delays in services actively using People module information. Active flows may experience delays with processing of recent contact changes within People. Our dedicated team is already working on this and more information will follow in the next update.
Sep 25, 10:35 UTC

EU Region-locked (Germany) - Planned Maintenance of Conversations Database Infrastructure

Completed - The scheduled maintenance has been completed.
Sep 25, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 07:00 UTC

Scheduled - We will undergo a planned maintenance with the goal of optimizing the Conversations service database infrastructure hosted on the EU Region-locked (Germany) data center.

Start (UTC): 25 September 2024 07:00
End (UTC): 25 September 2024 08:00
Purpose: Database infrastructure upgrade.

While impact is not expected, short periods of Conversations interface slowness are possible during the maintenance activity.
Sep 10, 10:24 UTC

Sep 24, 2024

No incidents reported.

Sep 23, 2024

Global (Germany) - Moments service creation degradation

Resolved - The issue has been successfully resolved and our Moments service is once again fully operational.
During the below-mentioned timeline, you may have noticed issues with creation of requests while utilizing the Moments service hosted at our Global (Germany) data center.

Start (UTC): 23 September 14:50
End (UTC): 23 September 15:06
Sep 23, 15:28 UTC

Investigating - We are currently experiencing a degradation of the Customer Portal Moments module. Campaigns and flows cannot be launched over Moments. Our team is working on this and more updates will follow in the next update.
Sep 23, 15:14 UTC

Multiple locations - Inbound message service degradation

Resolved - The issue has been successfully resolved and the service is once again operational.

Start (UTC): 23 September 10:56
End (UTC): 23 September 13:52
Impact: The inbound messages were not forwarded from Infobip platform to HTTP webhooks of the clients, the issue affected only setups which use HTTP forward for inbound messages.
Sep 23, 14:00 UTC

Update - Our team is still investigating the issue. At the moment, the inbound messages are not forwarded from Infobip platform to HTTP webhooks of the clients, but the issue affects only setups which use HTTP forward for inbound messages. Other methods for acquiring inbound messages are working. Updates will follow.
Sep 23, 13:21 UTC

Investigating - We are currently experiencing general issues over multiple data centers. The scope of the issue is currently being investigated and more information will follow in the next update.
Sep 23, 12:34 UTC

Saudi Arabia - Portal service degradation

Resolved - The issue has been successfully resolved and the service is once again operational.
The users might had experienced issues with loading page and receiving errors from Infobip Portal in their browsers.

Start (UTC): 23 September 08:34
End (UTC): 23 September 08:40
Impact: Errors while loading pages on Infobip Portal
Sep 23, 09:24 UTC

Investigating - We are currently experiencing issues with Infobip Portal service over Saudi Arabia data center. The issue is currently being investigated and more information will follow in the next update.
Sep 23, 09:07 UTC