We will perform planned maintenance on the Bulk Scheduling Service database hosted in our India data center during the maintenance window specified below.
During the maintenance window, we expect a brief period, lasting up to a few minutes, during which the sending of accepted bulks may be delayed and users may be temporarily unable to create new bulks through the Customer Portal or HTTP API.
Start (UTC): 13 October 2026 12:00
End (UTC): 13 October 2026 14:00
Purpose: Bulk Scheduling Service upgrade and optimization
Posted on
Sep 21, 2026 - 13:36 UTC
We will be performing planned maintenance of network infrastructure at our Pakistan data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Pakistan data center.
Start (UTC): 13 October 2026 19:00
End (UTC): 13 October 2026 22:00
Purpose: Network infrastructure upgrade and optimization
Posted on
Sep 21, 2026 - 10:30 UTC
We will perform planned maintenance on the Bulk Scheduling Service database hosted in our Global (Europe) data center during the maintenance window specified below.
During the maintenance window, we expect a brief period, lasting up to a few minutes, during which the sending of accepted bulks may be delayed and users may be temporarily unable to create new bulks through the Customer Portal or HTTP API.
This maintenance will be carried out in two parts. The activity described in this notification is part 1.
Start (UTC): 14 October 2026 05:00
End (UTC): 14 October 2026 07:00
Purpose: Bulk Scheduling Service upgrade and optimization
Posted on
Sep 21, 2026 - 13:55 UTC
We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United States data center.
Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 15 October 2026 05:00
End (UTC): 15 October 2026 08:00
Purpose: Network infrastructure upgrade and optimization
Posted on
Sep 21, 2026 - 10:43 UTC
We will perform planned maintenance on the Bulk Scheduling Service database hosted in our Global (Europe) data center during the maintenance window specified below.
During the maintenance window, we expect a brief period, lasting up to a few minutes, during which the sending of accepted bulks may be delayed and users may be temporarily unable to create new bulks through the Customer Portal or HTTP API.
This maintenance will be carried out in two parts. The activity described in this notification is part 2.
Start (UTC): 15 October 2026 05:00
End (UTC): 15 October 2026 07:00
Purpose: Bulk Scheduling Service upgrade and optimization
Posted on
Sep 21, 2026 - 14:06 UTC
We will be performing planned maintenance on database infrastructure on our Global (Europe) data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api.infobip.com endpoint may experience brief intermittent failures or delays.
Start (UTC): 18 October 2026 23:00
End (UTC): 19 October 2026 00:00
Purpose: Infrastructure patching and maintenance
Posted on
Oct 02, 2026 - 11:52 UTC
We will be performing maintenance on the database infrastructure supporting Apple Messages for Business hosted on United States data center. The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the service.
Preventive measures have been implemented to minimize any potential impact, however, customers using Apple Messages for Business may experience a brief interruption in message processing.
Start (UTC): 19 October 2026 07:00
End (UTC): 19 October 2026 08:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 05, 2026 - 08:19 UTC
We will be performing planned maintenance on the voice infrastructure at our Global (Europe) data center to upgrade underlying server components and maintain the security, stability, and optimal performance of the platform.
Preventive measures have been implemented to minimize any potential impact. However, customers using Voice services and SIP trunking may experience intermittent call connectivity disruptions during the maintenance window.
Start (UTC): 20 October 2026 03:00
End (UTC): 20 October 2026 08:00
Purpose: Voice infrastructure maintenance
Posted on
Oct 08, 2026 - 08:15 UTC
We will be performing maintenance on the database infrastructure responsible for handling traffic processing as well as additional internal communication for the WhatsApp and other messaging channels hosted at our EU Region-locked data center.
The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact; however, Infobip customers utilizing WhatsApp and other messaging channels may experience traffic processing difficulties and delivery delays during the maintenance window.
Start (UTC): 20 October 2026 07:00
End (UTC): 20 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on
Sep 29, 2026 - 11:23 UTC
We will be performing planned maintenance on database infrastructure on our United States data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-us.infobip.com endpoint may experience brief intermittent failures or delays.
Start (UTC): 20 October 2026 07:00
End (UTC): 20 October 2026 08:00
Purpose: Infrastructure patching and maintenance
Posted on
Oct 02, 2026 - 11:31 UTC
We will be performing maintenance on the database infrastructure supporting resource requests at our United States data center.
The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service.
Preventive measures have been implemented to minimize any potential impact. However, during maintenance window customers may experience issues submitting resource requests through Channels and Numbers in Customer Portal or Resources API during the maintenance window. Processing of existing requests may also be delayed, including any feedback or follow-up required from our review team.
Start (UTC): 20 October 2026 09:00
End (UTC): 20 October 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 06, 2026 - 11:43 UTC
We will be performing planned maintenance on database infrastructure supporting Customer Profiles, Moments, Journeys and AI Chatbots services in our United States data center. The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the services.
Preventive measures have been implemented to minimize potential impact. During the maintenance window, customers may be unable to create new computed attributes in Customer Profiles. New AI Chatbots sessions may be unavailable, and messages may not be added to existing AI Chatbots sessions. In addition, users may be unable to enter continuous Flows or Journeys, which could result in data discrepancies.
Start (UTC): 21 October 2026 12:00
End (UTC): 21 October 2026 13:00
Purpose: Database infrastructure migration
Posted on
Oct 05, 2026 - 11:50 UTC
We will be performing emergency maintenance on the database infrastructure supporting Broadcast services at our EU Region-locked data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact. However, customers using Broadcast service may experience a small number of temporarily failed requests. Any impact is expected to last not more than one minute.
Start (UTC): 21 October 2026 17:00
End (UTC): 21 October 2026 18:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 09, 2026 - 12:43 UTC
We will be performing planned maintenance on database infrastructure on our India data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-in.infobip.com endpoint may experience brief intermittent failures or delays.
Start (UTC): 21 October 2026 20:00
End (UTC): 21 October 2026 21:00
Purpose: Infrastructure patching and maintenance
Posted on
Oct 02, 2026 - 11:44 UTC
Update -
The emergency network maintenance previously announced for our United States data center has been rescheduled.
New start (UTC): 22 October 2026 04:00
New end (UTC): 22 October 2026 10:00
Purpose: Emergency network infrastructure maintenance
Oct 09, 2026 - 13:06 UTC
Scheduled -
We will be performing emergency maintenance on network infrastructure at our United States data center to upgrade core networking equipment and ensure stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the United States data center during the maintenance window. The work will be performed in stages to reduce the likelihood and duration of any disruption.
Start (UTC): 20 October 2026 04:00
End (UTC): 20 October 2026 10:00
Purpose: Emergency network infrastructure maintenance
Oct 09, 2026 - 12:03 UTC
We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United States data center.
Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 22 October 2026 05:00
End (UTC): 22 October 2026 08:00
Purpose: Network infrastructure upgrade and optimization
Posted on
Sep 21, 2026 - 10:52 UTC
We will be performing planned maintenance on database infrastructure on our United States data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-us.infobip.com endpoint may experience brief intermittent failures or delays.
Start (UTC): 22 October 2026 07:00
End (UTC): 22 October 2026 08:00
Purpose: Infrastructure patching and maintenance
Posted on
Oct 02, 2026 - 11:59 UTC
We will be performing planned maintenance of database infrastructure supporting Customer Profiles services at our United States data center. The goal of this work is to migrate the database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service.
Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, customers may be temporarily unable to create new computed attributes, and updates to existing computed-attribute values may be delayed. Processing of Customer Profiles data exports may also be temporarily affected.
Start (UTC): 22 October 2026 08:00
End (UTC): 22 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 06, 2026 - 12:23 UTC
We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring continued stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief intermittent connectivity disruptions may occur for services hosted at the Global (Europe) data center. Any disruption, if it occurs, is expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 22 October 2026 22:00
End (UTC): 23 October 2026 01:00
Purpose: Network infrastructure upgrade
Posted on
Oct 06, 2026 - 06:57 UTC
We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment and ensure stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact. However, brief intermittent connectivity interruptions may occur for services hosted at the United States data center.
Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.
Start (UTC): 23 October 2026 05:00
End (UTC): 23 October 2026 08:00
Purpose: Network infrastructure maintenance
Posted on
Oct 08, 2026 - 08:28 UTC
We will be performing planned maintenance on databases hosted on United States data center.The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the service.
Preventive measures have been implemented to minimize any potential impact, however, during the maintenance window, clients may be temporarily unable to manage users and invitations, view notifications, or manage notification subscriptions. Additionally clients hosted on United States Customer Portal may experience issues with customer onboarding progress not being shown or saved.
Start (UTC): 23 October 2026 07:00
End (UTC): 23 October 2026 08:00
Purpose: Database infrastructure migration
Posted on
Oct 05, 2026 - 10:28 UTC
Update -
The emergency network maintenance previously announced for our Global (Europe) data center has been rescheduled:
New start (UTC): 24 October 2026 22:00
New end (UTC): 25 October 2026 04:00
Purpose: Emergency network infrastructure maintenance
Oct 09, 2026 - 13:02 UTC
Scheduled -
We will be performing emergency maintenance on network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center during the maintenance window.
The work will be performed in stages to reduce the likelihood and duration of any disruption.
Start (UTC): 17 October 2026 22:00
End (UTC): 18 October 2026 04:00
Purpose: Emergency network infrastructure maintenance
Oct 09, 2026 - 12:14 UTC
We will be performing maintenance on the database infrastructure supporting Moments services at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
During the maintenance window, Moments Flows and Journeys, Forms, Tags, and Catalogs will be unavailable through both the Customer Portal and API. Processing for these services will also be unavailable during this period.
Start (UTC): 26 October 2026 08:00
End (UTC): 26 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 09, 2026 - 12:31 UTC
We will be performing maintenance on the database infrastructure responsible for campaign creation and processing for Moments Flows and Journeys services at our United States data center.
The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact, however, Infobip customers using Flows and Journeys may experience delays in starting or processing affected service elements during the maintenance window.
Start (UTC): 26 October 2026 08:00
End (UTC): 26 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 06, 2026 - 10:14 UTC
We will be performing maintenance on the database infrastructure supporting Two-Factor Authentication services hosted at our United States data center. The goal of this work is to migrate the database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service.
Preventive measures have been implemented to minimize any potential impact. However, customers using the Two-Factor Authentication API may be unable to generate or verify new PINs during the maintenance window. Requests made during this period may return an HTTP 500 error.
Start (UTC): 27 October 2026 08:00
End (UTC): 27 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 06, 2026 - 11:18 UTC
We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure continued stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact. The work will be completed on one router at a time, and no service interruption is expected; however, brief intermittent connectivity interruptions may occur for services hosted at the Global (Europe) data center.
Any disruption, if it occurs, is expected to last no longer than a total of 30 minutes within the scheduled maintenance window.
Start (UTC): 27 October 2026 21:00
End (UTC): 27 October 2026 23:00
Purpose: Network infrastructure maintenance
Posted on
Oct 08, 2026 - 13:31 UTC
We will be performing maintenance on the database infrastructure supporting selected integrations at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact; however, some integration-management functions may be temporarily unavailable during the maintenance window. This includes linking or unlinking Facebook accounts, creating or linking Jira tickets, and managing Slack webhook URLs. Updates from Jira, including ticket and comment changes, may also be delayed.
Start (UTC): 28 October 2026 09:00
End (UTC): 28 October 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 08, 2026 - 11:46 UTC
We will be undergoing planned maintenance of AI Agents service hosted at our United States data center. The maintenance is done to improve and ensure optimal performance of AI Agents service.
During the maintenance window traffic will not be affected by this maintenance but clients will not be able to create or maintain agents. Any impact is expected to last for up to 10 minutes within the maintenance window.
Start (UTC): 29 October 2026 08:00
End (UTC): 29 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 05, 2026 - 14:26 UTC
We will be performing maintenance on the database infrastructure supporting Answers and Knowledge Base services at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact, however, customers may be temporarily unable to create, edit, activate, or deactivate chatbots and dialogs. Managing Knowledge Base articles and settings may also be temporarily unavailable. Existing end-user chatbot conversations are expected to continue operating normally.
Start (UTC): 29 October 2026 09:00
End (UTC): 29 October 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 08, 2026 - 12:25 UTC
We will be performing planned maintenance of network infrastructure at our Vietnam data center to upgrade core networking equipment and ensure continued stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact. The work will be completed on one router at a time, and no service interruption is expected, however, brief intermittent connectivity interruptions may occur for services hosted at the Vietnam data center.
Any disruption, if it occurs, is expected to last no longer than a total of 30 minutes within the scheduled maintenance window.
Start (UTC): 29 October 2026 17:00
End (UTC): 29 October 2026 19:00
Purpose: Network infrastructure maintenance
Posted on
Oct 08, 2026 - 13:13 UTC
We will be performing planned maintenance of infrastructure supporting Conversations services at our United States data center to improve resilience and performance.
Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, customers may be temporarily unable to start new Live Chat conversations or create new Live Chat widgets. Widget keys may also be unavailable during widget creation.
In addition, surveys may not appear when a Live Chat widget is loaded or reloaded, and survey information may not be saved. Conversations already in progress are not expected to be affected, although agents may temporarily see incomplete session information in the conversation context.
Start (UTC): 30 October 2026 08:00
End (UTC): 30 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 07, 2026 - 12:20 UTC
We will be performing planned maintenance of infrastructure supporting Answers services at our United States data center to improve resilience and performance.
Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, customers may be temporarily unable to create, edit, or manage chatbot templates, including creating new chatbots from templates. Certain administrative AI configuration updates may also be temporarily unavailable.
Existing chatbots and chatbot traffic are not expected to be affected.
Start (UTC): 03 November 2026 08:00
End (UTC): 03 November 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 07, 2026 - 10:43 UTC
We will be performing planned maintenance on database infrastructure supporting Customer Portal authentication and analytics services hosted at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact; however, customers using Portal two-factor authentication may temporarily be unable to enroll a new authenticator device or sign in using an existing time-based one-time password (TOTP) verification method during the maintenance window. In addition, analytics dashboards embedded in the Portal may not load during this period. Some Portal account-management operations may also be temporarily unavailable.
Start (UTC): 05 November 2026 09:00
End (UTC): 05 November 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 09, 2026 - 11:15 UTC
We will be performing maintenance on the database infrastructure supporting Advanced Analytics at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact; however, Infobip customers may be unable to access Advanced Analytics during the maintenance window.
Start (UTC): 09 November 2026 09:00
End (UTC): 09 November 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 08, 2026 - 07:49 UTC