Infobip system status

Infobip system status history

Our status page provides real-time updates on our services.

Downtime isn't shown here? Check external connectivity status

0 incidents Incident support How to use

Operational

Maintenance

Major Outage

Degraded

All Systems Operational
Customer Portal Login/Homepage Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
People Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Moments Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Analyze Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Conversations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Answers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Channels and Numbers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Other Portal Apps Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMS Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Number Lookup Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Voice Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Japan Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Email Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
MMS Operational
Global (Europe) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Live Chat Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Mobile Push Notifications Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
USSD Operational
Global (Europe) Operational
Mobile Identity Operational
Brazil Operational
Global (Europe) Operational
India Operational
Integrations Operational
Global (Europe) Operational
Pakistan Operational
Qatar Operational
SMPP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
HTTP API Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Qatar Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Pakistan - Data Center ISP Redundancy Testing Jan 30, 2025 15:00-16:00 UTC
We will be undergoing redundancy testing with Internet Service Provider at our Pakistan data center within the specified time-frame.
During this process, you may experience interruptions and service downtime of up to 30 minutes.

This testing is performed to keep our connections operating at peak performance.

Start (UTC): 30 January 2025 15:00
End (UTC): 30 January 2025 16:00
Purpose: Redundancy test with Internet Service Provider
Posted on Jan 13, 2025 - 12:58 UTC
SSL certificate renewal of *.email-api-us.infobip.com Feb 12, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.email-api-us.infobip.com, timeframe:
- Start (UTC): 12 February 11:00
- End (UTC): 12 February 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Dec 09, 2024 - 00:30 UTC
SSL certificate renewal of *.email-api.infobip.com Feb 12, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.email-api.infobip.com, timeframe:
- Start (UTC): 12 February 11:00
- End (UTC): 12 February 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Dec 09, 2024 - 01:19 UTC
SSL certificate renewal of *.email-api-in.infobip.com Feb 12, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.email-api-in.infobip.com, timeframe:
- Start (UTC): 12 February 11:00
- End (UTC): 12 February 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Dec 09, 2024 - 00:31 UTC
SSL certificate renewal of *.api-id1.infobip.com Feb 20, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-id1.infobip.com, timeframe:
- Start (UTC): 20 February 11:00
- End (UTC): 20 February 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Dec 20, 2024 - 00:37 UTC
SSL certificate renewal of api-za.infobip.com Feb 20, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate api-za.infobip.com, timeframe:
- Start (UTC): 20 February 11:00
- End (UTC): 20 February 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Dec 20, 2024 - 00:31 UTC
SSL certificate renewal of api-bd.infobip.com Feb 20, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate api-bd.infobip.com, timeframe:
- Start (UTC): 20 February 11:00
- End (UTC): 20 February 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Dec 20, 2024 - 00:33 UTC
SSL certificate renewal of api-vn.infobip.com Feb 20, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate api-vn.infobip.com, timeframe:
- Start (UTC): 20 February 11:00
- End (UTC): 20 February 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Dec 20, 2024 - 00:35 UTC
SSL certificate renewal of *.api-jb.infobip.com Mar 13, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-jb.infobip.com, timeframe:
- Start (UTC): 13 March 11:00
- End (UTC): 13 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 10, 2025 - 00:39 UTC
SSL certificate renewal of *.api-sp3.infobip.com Mar 20, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe:
- Start (UTC): 20 March 11:00
- End (UTC): 20 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 17, 2025 - 01:21 UTC
SSL certificate renewal of *.api-my1.infobip.com Mar 20, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe:
- Start (UTC): 20 March 11:00
- End (UTC): 20 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 17, 2025 - 02:00 UTC
SSL certificate renewal of *.api-us2.infobip.com Mar 20, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe:
- Start (UTC): 20 March 11:00
- End (UTC): 20 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 17, 2025 - 02:01 UTC
SSL certificate renewal of *.api-han.infobip.com Mar 20, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe:
- Start (UTC): 20 March 11:00
- End (UTC): 20 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 17, 2025 - 02:04 UTC
SSL certificate renewal of *.api-sg1.infobip.com Mar 20, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe:
- Start (UTC): 20 March 11:00
- End (UTC): 20 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 17, 2025 - 04:53 UTC
Past Incidents
Jan 18, 2025

No incidents reported today.

Jan 17, 2025
Global (Europe) - Conversations Service Degradation
Resolved - The issues with the Conversations panel have been resolved

Start (UTC): 17 January 14:56
End (UTC): 17 January 16:12

Impact: Delays on the All Work tab and issues with Conversations assignment.
Jan 17, 16:43 UTC
Identified - The dedicated team has identified the issue and a fix is being deployed
Jan 17, 16:18 UTC
Update - We are continuing to investigate this issue.
Jan 17, 15:50 UTC
Investigating - We are currently experiencing issues with Conversations service over our Global (Europe) data center. You might experience delays on the All Work tab and issues with Conversations assignment.

Our dedicated team is already investigating the issue and more updates will be shared soon.
Jan 17, 15:20 UTC
Global (Europe) - WhatsApp service degradation
Resolved - The issue has been identified and resolved.

Start (UTC): 17 January 11:08
End (UTC): 17 January 12:53

Impact: Part of WhatsApp traffic was delivered with a delay.
Jan 17, 13:24 UTC
Update - We are continuing to investigate this issue.
Jan 17, 13:05 UTC
Investigating - We are experiencing issues with our WhatsApp service on our Global (Europe) Data Center. You may experience delays in message processing. The investigation is currently underway and more information will follow soon.
Jan 17, 12:36 UTC
Multiple locations - Conversations service degradation
Resolved - We experienced processing issues with the Conversations service during the following time period:
Start (UTC): 17 January 07:58
End (UTC): 17 January 09:45
Impact: New inbound Conversations could not be established across all channels, ongoing Conversations were not affected.
Jan 17, 10:50 UTC
Jan 16, 2025

No incidents reported.

Jan 15, 2025
Infobip Support Ticketing and Chat Systems Outage
Resolved - Dear Customers,

The issue has been resolved and you may proceed with submitting any support-related inquiries via the usual procedure on email address support@infobip.com.

Outage Start Time: 15 January 2025 12:10 (UTC)
Outage End Time: 15 January 2025 12:45 (UTC)
Jan 15, 13:26 UTC
Investigating - Dear Customers,

We are currently experiencing an unexpected outage of our Customer Support ticketing and chat systems.
This impacts emails sent to support@infobip.com and the Chat feature within the Help and Support module.

Our technical teams are actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience during this time.

For urgent matters, please reach out to us via alternative contact method, if available.

Thank you for your understanding.
Jan 15, 12:35 UTC
Jan 14, 2025
Global (Europe) - Conversations Service Degradation
Resolved - We were experiencing issues with Conversations service over Global data center.

Start (UTC): 14 January 2025 15:07 UTC
End (UTC): 14 January 2025 15:37 UTC
Service impact: Users might have observed issues and slowness with Conversations navigation.
Jan 14, 16:15 UTC
SSL certificate renewal of *.api-hk2.infobip.com
Completed - Certificate renewal completed successfully
Jan 14, 11:48 UTC
In progress - Certificate renewal in progress
Jan 14, 11:48 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-hk2.infobip.com, timeframe:
- Start (UTC): 14 January 11:00
- End (UTC): 14 January 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Jan 7, 14:27 UTC
Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Global (Europe) - Issue with Email service over HTTP API
Resolved - We had experienced issues with Email service over Global (Europe) data center.

You may have difficulty using email service over HTTP API and receive errors 500 and 502.

Start (UTC): 10 January 2025 14:00
End (UTC): 10 January 2025 14:27

Service impact: You could not create, update, publish or extend Email Templates, and also the Spam check button on broadcast was not available.
Jan 10, 15:00 UTC
Jan 9, 2025
SSL certificate renewal of *.api-br.infobip.com
Completed - Certificate renewal completed successfully
Jan 9, 11:03 UTC
In progress - Certificate renewal in progress
Jan 9, 11:03 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-br.infobip.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Nov 8, 00:55 UTC
SSL certificate renewal of *.messaging-service.com
Completed - Certificate renewal completed successfully
Jan 9, 11:03 UTC
In progress - Certificate renewal in progress
Jan 9, 11:03 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.messaging-service.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Nov 8, 00:52 UTC
SSL certificate renewal of *.api-sg.infobip.com
Completed - Certificate renewal completed successfully
Jan 9, 11:03 UTC
In progress - Certificate renewal in progress
Jan 9, 11:03 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-sg.infobip.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Nov 8, 00:51 UTC
SSL certificate renewal of *.api-in.infobip.com
Completed - Certificate renewal completed successfully
Jan 9, 11:03 UTC
In progress - Certificate renewal in progress
Jan 9, 11:03 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-in.infobip.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Nov 8, 00:49 UTC
SSL certificate renewal of *.api-id.infobip.com
Completed - Certificate renewal completed successfully
Jan 9, 11:03 UTC
In progress - Certificate renewal in progress
Jan 9, 11:03 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-id.infobip.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Nov 8, 00:47 UTC
SSL certificate renewal of *.api-hk.infobip.com
Completed - Certificate renewal completed successfully
Jan 9, 11:03 UTC
In progress - Certificate renewal in progress
Jan 9, 11:03 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-hk.infobip.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Nov 8, 00:46 UTC
Global (Europe) - Issue with Mobile Push Notifications service
Resolved - This is to inform you that we experienced issues with our Mobile Push Notifications service.
During the incident time frame you might have observed issues with logging in to your application and using the mobile chat.
Also, you may have observed delays in the update of People events that are related to the service.

Start (UTC): 09 January 2025 08:59
End (UTC): 09 January 2025 09:30
Service impact: Mobile Push Notifications
Jan 9, 11:01 UTC
SSL certificate renewal of api-han.infobip-portal.com endpoint
Completed - The scheduled maintenance has been completed.
Jan 9, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 10:30 UTC
Scheduled - We will be performing a renewal of our SSL certificate for api-han.infobip-portal.com during the following time frame:

- Start (UTC): 09 January 10:30
- End (UTC): 09 January 11:00

The new certificate is installed and available for testing on the IP address: 172.201.176.225.
No action is required, unless clients are pinning our leaf certificate
If you do, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.
For more information on how to prepare and test, please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.
Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.
Jan 7, 10:48 UTC
Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025
United States - MMS service degradation (inbound messages)
Resolved - The investigation showed that this had been a false alert and there was no impact on clients. All Infobip services were operational and working as expected.
Jan 6, 10:17 UTC
Investigating - We are currently experiencing issues with MMS service over United States data center. The issue is currently being investigated and more information will follow in the next update. Only inbound messages are impacted by this incident.
Jan 6, 09:41 UTC
Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage