Infobip system status

Infobip system status history

Our status page provides real-time updates on our services.

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Operational

Maintenance

Major Outage

Degraded

All Systems Operational

Customer Portal Signup/Login Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
People Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Moments Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Analyze Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Conversations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Answers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Channels and Numbers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Other Portal Apps Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMS Operational
Brazil Operational
Canada Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Number Lookup Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Voice Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Japan Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Email Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
Canada Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
MMS Operational
Canada Operational
Global (Europe) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Live Chat Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Mobile Push Notifications Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
USSD Operational
Global (Europe) Operational
Mobile Identity Operational
Brazil Operational
Global (Europe) Operational
India Operational
Integrations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMPP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
HTTP API Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
SMTP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Qatar Operational
United Arab Emirates Operational
United States Operational
Automation Studio (Journeys) Operational
EU Region-locked Operational
Global (Europe) Operational
United States Operational
India Operational
Indonesia Operational
Agent Workspace (Inbox) Operational
EU Region-locked Operational
Global (Europe) Operational
United States Operational
India Operational
Indonesia Operational
Chatbots Operational
EU Region-locked Operational
Global (Europe) Operational
United States Operational
India Operational
Indonesia Operational
Customer Profiles (CDP) Operational
EU Region-locked Operational
Global (Europe) Operational
United States Operational
India Operational
Indonesia Operational
Analytics & Insights Operational
EU Region-locked Operational
Global (Europe) Operational
United States Operational
India Operational
Indonesia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Global (Europe) - Disaster Recovery Test Jun 8, 2026 07:00-11:00 UTC

Update - Following additional review of the Disaster Recovery test, the expected impact has been updated.
Customers utilizing Conversations, Answers (SaaS products) and AgentOS may experience minor disruptions or irregular service behavior in processing during the scheduled test window.

May 22, 2026 - 12:58 UTC
Scheduled - As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test for services hosted in our Global (Europe) data center during the below specified time-frame:

Details:
Start: 08 June 2026 07:00 UTC
End: 08 June 2026 11:00 UTC
Purpose: Business Continuity Management requirements
Impact: Customers utilizing Conversations, Answers (SaaS products) and AgentOS may experience minor disruptions or irregular service behavior during processing within the timeframe above.

Thank you for your understanding, and should you have any questions regarding the activity, do not hesitate to contact us at support@infobip.com.

May 19, 2026 - 06:37 UTC

India - Planned Maintenance of People Service Jun 9, 2026 08:00-08:30 UTC

We will be performing planned maintenance on the People service in our India data center.

This maintenance is aimed at improving and ensuring the optimal performance of the People service. We have taken steps to minimize any potential impact on clients and do not anticipate any significant disruption.

However, there is a small possibility of intermittent issues during the maintenance window, specifically with processing changes or updates in the People service database.

Start (UTC): 09 June 2026 08:00
End (UTC): 09 June 2026 08:30

Purpose: Improve and ensure optimal performance of the People service.

Posted on May 26, 2026 - 10:57 UTC

Global (Europe) - Planned Maintenance of People Service Jun 9, 2026 18:00 - Jun 10, 2026 00:00 UTC

We will be undergoing planned maintenance of the People service at our Global (Europe) data center. This maintenance is being performed to improve and ensure optimal performance and reliability of the People service.

We have taken careful measures to minimize any potential impact on our clients’ experience. During the maintenance window, brief interruptions are possible (of up to total of 30 minutes) when performing actions related to updating data within the People service.

Start (UTC): 09 June 2026 18:00
End (UTC): 10 June 2026 00:00
Purpose: Improve and ensure optimal performance and reliability of the People service.

Posted on May 25, 2026 - 08:54 UTC

Multiple Locations - Planned Maintenance of Network Infrastructure Jun 10, 2026 19:00-22:00 UTC

We will be performing planned maintenance to improve the resilience and stability of our network infrastructure across European data centers (EU‑region locked, Global (Europe)).

No service impact is expected; however, if any interruptions do occur, they may last up to a maximum of 15 minutes during the maintenance window.

Start (UTC): 10 June 2026 19:00
End (UTC): 10 June 2026 22:00

Purpose: Improve and ensure optimal performance and reliability of the networking infrastructure.
Impact: Not expected, but short interruptions of up to 15 minutes are possible during the maintenance.

Posted on May 26, 2026 - 09:50 UTC

United States - Disaster Recovery Test Jun 11, 2026 07:00-11:00 UTC

As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test for services hosted in our United States data center during the below specified time-frame:

Details:
Start: 11 June 2026 07:00 UTC
End: 11 June 2026 11:00 UTC
Purpose: Business Continuity Management requirements
Impact: No service impact is expected

Thank you for your understanding, and should you have any questions regarding the activity, do not hesitate to contact us at support@infobip.com.

Posted on May 19, 2026 - 06:46 UTC

SSL certificate renewal of *.api-kz1.infobip.com Jun 11, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-kz1.infobip.com, timeframe:
- Start (UTC): 11 June 11:00
- End (UTC): 11 June 17:00

SSL Certificate information:
- Common Name: *.api-kz1.infobip.com
- Subject Alternative Name: *.api-kz1.infobip.com, api-kz1.infobip.com
- Valid until (UTC): 2026-10-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Apr 11, 2026 - 00:39 UTC

United Arab Emirates - Planned Maintenance of Network Infrastructure Jun 24, 2026 22:00 - Jun 25, 2026 02:00 UTC

We will be performing planned maintenance at our United Arab Emirates data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however, intermittent connectivity interruptions may occur for services hosted at the United Arab Emirates data center. Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 24 June 2026 22:00
End (UTC): 25 June 2026 02:00

Posted on Jun 05, 2026 - 08:58 UTC

SSL certificate renewal of *.call-link.com Jun 25, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.call-link.com, timeframe:
- Start (UTC): 25 June 11:00
- End (UTC): 25 June 17:00

SSL Certificate information:
- Common Name: *.call-link.com
- Subject Alternative Name: *.call-link.com, call-link.com
- Valid until (UTC): 2026-11-07 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Apr 23, 2026 - 00:12 UTC

SSL certificate renewal of api-in.bsmart.in Jun 25, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api-in.bsmart.in, timeframe:
- Start (UTC): 25 June 11:00
- End (UTC): 25 June 17:00

SSL Certificate information:
- Common Name: api-in.bsmart.in
- Subject Alternative Name: api-in.bsmart.in
- Valid until (UTC): 2026-11-07 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Apr 23, 2026 - 00:10 UTC

SSL certificate renewal of api3.infobip.com Jul 2, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api3.infobip.com, timeframe:
- Start (UTC): 02 July 11:00
- End (UTC): 02 July 17:00

SSL Certificate information:
- Common Name: api3.infobip.com
- Subject Alternative Name: api3.infobip.com
- Valid until (UTC): 2026-11-15 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on May 01, 2026 - 00:22 UTC

SSL certificate renewal of *.api-sa2.infobip.com Jul 30, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sa2.infobip.com, timeframe:
- Start (UTC): 30 July 11:00
- End (UTC): 30 July 17:00

SSL Certificate information:
- Common Name: *.api-sa2.infobip.com
- Subject Alternative Name: *.api-sa2.infobip.com, api-sa2.infobip.com
- Valid until (UTC): 2026-12-12 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on May 28, 2026 - 00:24 UTC

SSL certificate renewal of *.api-hk.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-hk.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-hk.infobip.com
- Subject Alternative Name: *.api-hk.infobip.com, api-hk.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jun 05, 2026 - 00:28 UTC

SSL certificate renewal of *.api-br.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-br.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-br.infobip.com
- Subject Alternative Name: *.api-br.infobip.com, api-br.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jun 05, 2026 - 00:24 UTC

SSL certificate renewal of *.api-id.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-id.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-id.infobip.com
- Subject Alternative Name: *.api-id.infobip.com, api-id.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jun 05, 2026 - 00:26 UTC

SSL certificate renewal of *.api-in.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-in.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-in.infobip.com
- Subject Alternative Name: *.api-in.infobip.com, api-in.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jun 05, 2026 - 00:31 UTC

SSL certificate renewal of *.api-sg.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sg.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-sg.infobip.com
- Subject Alternative Name: *.api-sg.infobip.com, api-sg.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jun 05, 2026 - 00:32 UTC

SSL certificate renewal of *.messaging-service.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.messaging-service.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.messaging-service.com
- Subject Alternative Name: *.messaging-service.com, messaging-service.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jun 05, 2026 - 00:29 UTC
Jun 6, 2026

No incidents reported today.

Jun 5, 2026

No incidents reported.

Jun 4, 2026
Completed - Certificate renewal completed successfully
Jun 4, 11:22 UTC
In progress - Certificate renewal in progress
Jun 4, 11:22 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api.infobip.net, timeframe:
- Start (UTC): 04 June 11:00
- End (UTC): 04 June 17:00

SSL Certificate information:
- Common Name: *.api.infobip.net
- Subject Alternative Name: *.api.infobip.net, api.infobip.net
- Valid until (UTC): 2026-10-17 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Apr 2, 00:23 UTC
Jun 3, 2026

No incidents reported.

Jun 2, 2026
Completed - The scheduled maintenance has been completed.
Jun 2, 09:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 07:00 UTC
Scheduled - We will be performing an emergency maintenance on our number inventory systems. During this time, purchasing and provisioning of US 10DLC numbers may be temporarily unavailable.

Existing numbers and all other number types will not be affected.

Start (UTC): 02 June 2026, 07:00
End (UTC): 02 June 2026, 09:00

Purpose: System maintenance to improve the stability and performance of number inventory services.

May 29, 12:08 UTC
Completed - The scheduled maintenance has been completed.
Jun 2, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 05:00 UTC
Scheduled - We will be performing maintenance on the database infrastructure instances responsible for handling Conversations service at our Europe (Region-locked), United States and Great Britain data centers. The goal of this work is to ensure the stability and optimal performance of the Conversations service.

Preventive measures have been implemented to minimize any potential impact, however, Infobip customers utilizing Conversations may experience irregular service behavior and disruptions lasting no more than one minute during reboot.

Start (UTC): 02 June 2026 05:00
End (UTC): 02 June 2026 06:00
Purpose: Infrastructure patching and maintenance

May 12, 09:55 UTC
Jun 1, 2026
Completed - The scheduled maintenance has been completed.
Jun 1, 21:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 20:00 UTC
Scheduled - We will be performing maintenance on the database infrastructure instances responsible for handling Conversations service at our Indonesia, India, Saudi Arabia, Qatar and United Arab Emirates data centers. The goal of this work is to ensure the stability and optimal performance of the Conversations service.

Preventive measures have been implemented to minimize any potential impact, however, Infobip customers utilizing Conversations may experience irregular service behavior and disruptions lasting no more than one minute during reboot.

Start (UTC): 01 June 2026 20:00
End (UTC): 01 June 2026 22:00
Purpose: Infrastructure patching and maintenance

May 12, 09:44 UTC
Completed - The scheduled maintenance has been completed.
Jun 1, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 08:01 UTC
Update - Please be advised that the planned maintenance of the People service at our Saudi Arabia data center has been postponed.

The maintenance will now take place during the following window:
Start (UTC): 1 June 2026 08:00
End (UTC): 1 June 2026 08:30

May 27, 11:37 UTC
Scheduled - We will be undergoing planned maintenance of People service at our Saudi Arabia data center.
The maintenance is done to improve and ensure optimal performance of People service.

We have taken careful measures to minimize any potential impact on our clients’ experience, and we expect that there will not be any significant disruption.
That said, there is a small possibility of intermittent processing issues during the maintenance window, namely processing of changes or updates in the People service database.

Start (UTC): 28 May 2026 08:00
End (UTC): 28 May 2026 08:30
Purpose: Improve and ensure optimal performance of People service.

May 12, 12:47 UTC
Completed - The scheduled maintenance has been completed.
Jun 1, 08:00 UTC
Scheduled - As of June 1st 2026, "SIP Trunk" components for all regions will be removed from the Infobip Status Page. Going forward, all incidents and maintenance activities affecting SIP Trunking will be reported under the "Voice" component for the corresponding region.

With this in mind, we urge you to adjust your Status Page subscriptions accordingly before this date, by following the "Manage your subscription" URL at the footer of this email.

May 15, 07:36 UTC
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
Completed - The scheduled maintenance has been completed.
May 29, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 08:00 UTC
Scheduled - We will be undergoing planned maintenance of People service at our United Arab Emirates data center.
The maintenance is done to improve and ensure optimal performance of People service.

We have taken careful measures to minimize any potential impact on our clients’ experience, and we expect that there will not be any significant disruption.
That said, there is a small possibility of intermittent processing issues during the maintenance window, namely processing of changes or updates in the People service database.

Start (UTC): 29 May 2026 08:00
End (UTC): 29 May 2026 08:30
Purpose: Improve and ensure optimal performance of People service.

May 11, 12:14 UTC
Completed - The scheduled maintenance was completed yesterday at 23:00 UTC. Due to an automation failure, this status page was not resolved automatically. Apologies for any inconvenience.
May 29, 08:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 20:00 UTC
Scheduled - We will be performing planned maintenance at our Singapore data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however, intermittent connectivity interruptions may occur for services hosted at the Singapore data center.

Start (UTC): 28 May 2026 20:00
End (UTC): 28 May 2026 23:00

May 15, 07:07 UTC
May 28, 2026
May 27, 2026
Completed - The scheduled maintenance has been completed.
May 27, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:00 UTC
Scheduled - We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.

During the maintenance window, some services (including messaging channels and interfaces) may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.

The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.

This activity will be performed in multiple parts, each of which will have their own separate status page posts.

Part 11:
Start (UTC): 27 May 2026 08:00
End (UTC): 27 May 2026 19:00

May 6, 10:17 UTC
Completed - The scheduled maintenance has been completed.
May 27, 08:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:01 UTC
Scheduled - We will be undergoing planned maintenance of People service at our Indonesia data center.
The maintenance is done to improve and ensure optimal performance of People service.

We have taken careful measures to minimize any potential impact on our clients’ experience, and we expect that there will not be any significant disruption.
That said, there is a small possibility of intermittent processing issues during the maintenance window, namely processing of changes or updates in the People service database.

Start (UTC): 27 May 2026 08:00
End (UTC): 27 May 2026 08:30
Purpose: Improve and ensure optimal performance of People service.

May 11, 10:31 UTC
May 26, 2026
Completed - The scheduled maintenance has been completed.
May 26, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 08:00 UTC
Scheduled - We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.

During the maintenance window, some services (including messaging channels and interfaces) may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.

The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.

This activity will be performed in multiple parts, each of which will have their own separate status page posts.

Part 10:
Start (UTC): 26 May 2026 08:00
End (UTC): 26 May 2026 19:00

May 6, 10:08 UTC
Resolved - The issue with the Advanced Analytics service hosted in our EU region‑locked data center has been resolved. During the timeframe below, you may have experienced issues with loading Analytics dashboards and viewing the data.

Start time (UTC): 26 May 2026 11:02
End time (UTC): 26 May 2026 11:35

Impact: Processing issues and loading of Advanced Analytics dashboards.

May 26, 11:46 UTC
Investigating - This is to inform you that we are currently experiencing issues with our Advanced Analytics service hosted in our EU region‑locked data centers. Our designated engineering team is actively investigating the issue and will share more information as soon as possible.
May 26, 11:40 UTC
Completed - The scheduled maintenance has been completed.
May 26, 08:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 08:01 UTC
Scheduled - We will be undergoing planned maintenance of People service at our India data center.
The maintenance is done to improve and ensure optimal performance of People service.

We have taken careful measures to minimize any potential impact on our clients’ experience, and we expect that there will not be any significant disruption.
That said, there is a small possibility of intermittent processing issues during the maintenance window, namely processing of changes or updates in the People service database.

Start (UTC): 26 May 2026 08:00
End (UTC): 26 May 2026 08:30
Purpose: Improve and ensure optimal performance of People service.

May 11, 10:21 UTC
May 25, 2026
Update - The scheduled maintenance has been completed.
May 25, 19:17 UTC
Completed - The scheduled maintenance has been completed.
May 25, 19:00 UTC
Update - The critical window of this maintenance has concluded.
May 25, 17:26 UTC
Update - The critical window of this maintenance is starting now, general platform disruptions are expected during the following period.
May 25, 16:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 08:00 UTC
Scheduled - We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.

During the maintenance window, some services (including messaging channels and interfaces) may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.

The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.

This activity will be performed in multiple parts, each of which will have their own separate status page posts.

Part 8 and 9:
Start (UTC): 25 May 2026 08:00
End (UTC): 25 May 2026 19:00

May 6, 09:57 UTC
Resolved - We want to inform you that the previously reported degradation affecting the Conversations service has been resolved.

During the timeframe listed below, users may have experienced difficulties with Conversation statuses, which may not have been updated or updated with delays in the My Work and All Work sections.

Start time (UTC): 25-05-2026 10:30
End time (UTC): 25-05-2026 11:54

Impact: Conversations status updates in My Work and All Work Sections

May 25, 12:00 UTC
Investigating - Our dedicated development team is currently investigating the root cause of the issue related to our conversations service. You may experience issues with our Conversations service.
May 25, 11:32 UTC
Completed - The scheduled maintenance has been completed.
May 25, 08:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 08:01 UTC
Scheduled - We will be undergoing planned maintenance of People service at our Great Britain data center.
The maintenance is done to improve and ensure optimal performance of People service.

We have taken careful measures to minimize any potential impact on our clients’ experience, and we expect that there will not be any significant disruption.
That said, there is a small possibility of intermittent processing issues during the maintenance window, namely processing of changes or updates in the People service database.

Start (UTC): 25 May 2026 08:00
End (UTC): 25 May 2026 08:30
Purpose: Improve and ensure optimal performance of People service.

May 11, 10:08 UTC
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.