We will be performing maintenance on the database infrastructure supporting Moments services at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
During the maintenance window, Moments Flows and Journeys, Forms, Tags, and Catalogs will be unavailable through both the Customer Portal and API. Processing for these services will also be unavailable during this period.
Start (UTC): 26 October 2026 08:00
End (UTC): 26 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 09, 2026 - 12:31 UTC
We will be performing maintenance on the database infrastructure responsible for campaign creation and processing for Moments Flows and Journeys services at our United States data center.
The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact, however, Infobip customers using Flows and Journeys may experience delays in starting or processing affected service elements during the maintenance window.
Start (UTC): 26 October 2026 08:00
End (UTC): 26 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 06, 2026 - 10:14 UTC
We will be performing emergency maintenance on network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center during the maintenance window.
The work will be performed in stages to reduce the likelihood and duration of any disruption.
Start (UTC): 26 October 2026 20:00
End (UTC): 27 October 2026 02:00
Purpose: Emergency network infrastructure maintenance
Posted on
Oct 19, 2026 - 09:03 UTC
We will be performing maintenance on the database infrastructure supporting Two-Factor Authentication services hosted at our United States data center. The goal of this work is to migrate the database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service.
Preventive measures have been implemented to minimize any potential impact. However, customers using the Two-Factor Authentication API may be unable to generate or verify new PINs during the maintenance window. Requests made during this period may return an HTTP 500 error.
Start (UTC): 27 October 2026 08:00
End (UTC): 27 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 06, 2026 - 11:18 UTC
We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure continued stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact. The work will be completed on one router at a time, and no service interruption is expected; however, brief intermittent connectivity interruptions may occur for services hosted at the Global (Europe) data center.
Any disruption, if it occurs, is expected to last no longer than a total of 30 minutes within the scheduled maintenance window.
Start (UTC): 27 October 2026 21:00
End (UTC): 27 October 2026 23:00
Purpose: Network infrastructure maintenance
Posted on
Oct 08, 2026 - 13:31 UTC
We will undergo routine patching of databases at the following data centers: Great Britain, Pakistan, Qatar, and Turkey.
During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally.
Start (UTC): 27 October 2026 22:00
End (UTC): 28 October 2026 02:00
Purpose: Database patching and maintenance
Posted on
Oct 15, 2026 - 07:54 UTC
We will be performing maintenance on the database infrastructure supporting selected integrations at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact; however, some integration-management functions may be temporarily unavailable during the maintenance window. This includes linking or unlinking Facebook accounts, creating or linking Jira tickets, and managing Slack webhook URLs. Updates from Jira, including ticket and comment changes, may also be delayed.
Start (UTC): 28 October 2026 09:00
End (UTC): 28 October 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 08, 2026 - 11:46 UTC
We will be performing emergency maintenance on network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center during the maintenance window.
The work will be performed in stages to reduce the likelihood and duration of any disruption.
Start (UTC): 28 October 2026 20:00
End (UTC): 29 October 2026 03:00
Purpose: Emergency network infrastructure maintenance
Posted on
Oct 19, 2026 - 08:46 UTC
We will be undergoing planned maintenance of AI Agents service hosted at our United States data center. The maintenance is done to improve and ensure optimal performance of AI Agents service.
During the maintenance window traffic will not be affected by this maintenance but clients will not be able to create or maintain agents. Any impact is expected to last for up to 10 minutes within the maintenance window.
Start (UTC): 29 October 2026 08:00
End (UTC): 29 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 05, 2026 - 14:26 UTC
We will be performing maintenance on the database infrastructure supporting Answers and Knowledge Base services at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact, however, customers may be temporarily unable to create, edit, activate, or deactivate chatbots and dialogs. Managing Knowledge Base articles and settings may also be temporarily unavailable. Existing end-user chatbot conversations are expected to continue operating normally.
Start (UTC): 29 October 2026 09:00
End (UTC): 29 October 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 08, 2026 - 12:25 UTC
We will be performing planned maintenance of network infrastructure at our Vietnam data center to upgrade core networking equipment and ensure continued stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact. The work will be completed on one router at a time, and no service interruption is expected, however, brief intermittent connectivity interruptions may occur for services hosted at the Vietnam data center.
Any disruption, if it occurs, is expected to last no longer than a total of 30 minutes within the scheduled maintenance window.
Start (UTC): 29 October 2026 17:00
End (UTC): 29 October 2026 19:00
Purpose: Network infrastructure maintenance
Posted on
Oct 08, 2026 - 13:13 UTC
We will be performing planned maintenance of infrastructure supporting Conversations services at our United States data center to improve resilience and performance.
Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, customers may be temporarily unable to start new Live Chat conversations or create new Live Chat widgets. Widget keys may also be unavailable during widget creation.
In addition, surveys may not appear when a Live Chat widget is loaded or reloaded, and survey information may not be saved. Conversations already in progress are not expected to be affected, although agents may temporarily see incomplete session information in the conversation context.
Start (UTC): 30 October 2026 08:00
End (UTC): 30 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 07, 2026 - 12:20 UTC
We will be performing maintenance on database infrastructure supporting Click to Chat, Integrations, and Customer Profiles for AgentOS hosted at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact; however, customers may temporarily be unable to link or unlink Facebook Pages and WhatsApp accounts through Click to Chat, or manage connections and related flows. Processing of person updates and events in Customer Profiles may also be delayed during the maintenance window.
Start (UTC): 02 November 2026 09:00
End (UTC): 02 November 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 12, 2026 - 11:59 UTC
We will be performing planned maintenance on database infrastructure supporting Customer Portal authentication and analytics services hosted at our EU Region-locked data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact; however, customers using Portal two-factor authentication may temporarily be unable to enroll a new authenticator device or sign in using an existing time-based one-time password (TOTP) verification method during the maintenance window. In addition, analytics dashboards embedded in the Portal may not load during this period. Some Portal account-management operations may also be temporarily unavailable.
Start (UTC): 02 November 2026 10:00
End (UTC): 02 November 2026 11:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 20, 2026 - 07:56 UTC
We will be conducting routine database patching at our United States and Mexico data centers.
During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.
The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.
Start (UTC): 03 November 2026 04:00
End (UTC): 03 November 2026 08:00
Purpose: Database patching and maintenance
Posted on
Oct 21, 2026 - 10:02 UTC
We will be performing planned maintenance on database infrastructure supporting content-related services at our Europe Region-locked data centers. The goal of this work is to migrate the underlying database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact; however, customers may experience the following temporary limitations during the maintenance window:
1. Voice: Processing of new voice recordings may be delayed, and downloading recordings may be unavailable.
2. Conversations: Saving a note attachment permanently may fail. Sending an email through a web form with an attachment may also fail.
3. Broadcast: Downloading or reviewing recipient lists may be unavailable. Campaigns whose recipient files have expired may fail to launch.
4. Email: Loading or previewing uploaded HTML, retrieving attachments or images through the Portal, and managing stored content may fail or be delayed. New content uploads, direct download links, template processing, and inbound email-content uploads are expected to remain available.
Any disruption is expected to last no longer than 20 minutes within the scheduled maintenance window.
Start (UTC): 03 November 2026 05:00
End (UTC): 03 November 2026 06:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 16, 2026 - 12:35 UTC
We will be performing planned maintenance of infrastructure supporting Answers services at our United States data center to improve resilience and performance.
Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, customers may be temporarily unable to create, edit, or manage chatbot templates, including creating new chatbots from templates. Certain administrative AI configuration updates may also be temporarily unavailable.
Existing chatbots and chatbot traffic are not expected to be affected.
Start (UTC): 03 November 2026 08:00
End (UTC): 03 November 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 07, 2026 - 10:43 UTC
We will be conducting routine database patching at our Indonesia, Malaysia, India and Hong Kong data centers.
During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.
The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.
Start (UTC): 03 November 2026 16:00
End (UTC): 03 November 2026 20:00
Purpose: Database patching and maintenance
Posted on
Oct 21, 2026 - 09:02 UTC
We will be performing the first phase of planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.
Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.
Start (UTC): 03 November 2026 18:30
End (UTC): 03 November 2026 23:30
Purpose: Network infrastructure upgrade and optimization
Posted on
Oct 16, 2026 - 10:03 UTC
We will be performing planned maintenance on network infrastructure at our Global (Europe) and EU Region-locked data centers to upgrade core networking equipment and ensure stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) and EU Region-locked data centers during the maintenance window. The work will be performed in stages to reduce the likelihood and duration of any disruption.
Start (UTC): 03 November 2026 21:00
End (UTC): 03 November 2026 23:00
Purpose: Planned network infrastructure maintenance
Posted on
Oct 20, 2026 - 10:21 UTC
We will be conducting routine database patching at our EU Region-locked and South Africa data centers.
During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.
The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.
Start (UTC): 03 November 2026 22:00
End (UTC): 04 November 2026 02:00
Purpose: Database patching and maintenance
Posted on
Oct 21, 2026 - 09:22 UTC
We will be conducting routine database patching at our United States data center.
During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.
The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components. SMS traffic will remain unaffected, however, Signals service might experience brief disruptions in operation.
This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.
Start (UTC): 04 November 2026 04:00
End (UTC): 04 November 2026 08:00
Purpose: Database patching and maintenance
Posted on
Oct 22, 2026 - 10:53 UTC
We will undergo routine patching of databases at the United States data center.
During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally.
Start (UTC): 04 November 2026 08:00
End (UTC): 04 November 2026 12:00
Purpose: Database patching and maintenance
Posted on
Oct 22, 2026 - 13:46 UTC
We will undergo routine patching of databases at our India and Singapore data centers. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 04 November 2026 16:00
End (UTC): 04 November 2026 20:00
Purpose: Database patching and maintenance
Posted on
Oct 22, 2026 - 08:19 UTC
We will be performing planned maintenance on network infrastructure at our Global (Europe) and EU Region-locked data centers to upgrade core networking equipment and ensure stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) and EU Region-locked data centers during the maintenance window. The work will be performed in stages to reduce the likelihood and duration of any disruption.
Start (UTC): 04 November 2026 21:00
End (UTC): 04 November 2026 23:00
Purpose: Planned network infrastructure maintenance
Posted on
Oct 20, 2026 - 10:44 UTC
We will undergo routine patching of databases at the Global (Europe) data center.
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 04 November 2026 22:00
End (UTC): 05 November 2026 02:00
Purpose: Database patching and maintenance
Posted on
Oct 22, 2026 - 10:35 UTC
We will undergo routine patching of databases at the following data centers: Global (Europe), EU Region-locked, Great Britain.
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 04 November 2026 22:00
End (UTC): 05 November 2026 02:00
Purpose: Database patching and maintenance
Posted on
Oct 22, 2026 - 10:08 UTC
We will be performing planned maintenance on database infrastructure supporting Customer Portal authentication and analytics services hosted at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact; however, customers using Portal two-factor authentication may temporarily be unable to enroll a new authenticator device or sign in using an existing time-based one-time password (TOTP) verification method during the maintenance window. In addition, analytics dashboards embedded in the Portal may not load during this period. Some Portal account-management operations may also be temporarily unavailable.
Start (UTC): 05 November 2026 09:00
End (UTC): 05 November 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 09, 2026 - 11:15 UTC
We will be performing the second phase of planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.
Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.
Start (UTC): 05 November 2026 18:30
End (UTC): 05 November 2026 23:30
Purpose: Network infrastructure upgrade and optimization
Posted on
Oct 16, 2026 - 10:16 UTC
Update -
The emergency network maintenance previously announced for our Global (Europe) data center has been rescheduled:
New start (UTC): 06 November 2026 21:00
New end (UTC): 07 November 2026 03:00
Purpose: Emergency network infrastructure maintenance
Oct 19, 2026 - 09:30 UTC
Update -
The emergency network maintenance previously announced for our Global (Europe) data center has been rescheduled:
New start (UTC): 24 October 2026 22:00
New end (UTC): 25 October 2026 04:00
Purpose: Emergency network infrastructure maintenance
Oct 09, 2026 - 13:02 UTC
Scheduled -
We will be performing emergency maintenance on network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center during the maintenance window.
The work will be performed in stages to reduce the likelihood and duration of any disruption.
Start (UTC): 17 October 2026 22:00
End (UTC): 18 October 2026 04:00
Purpose: Emergency network infrastructure maintenance
Oct 09, 2026 - 12:14 UTC
We will be performing maintenance on the database infrastructure supporting Advanced Analytics at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact; however, Infobip customers may be unable to access Advanced Analytics during the maintenance window.
Start (UTC): 09 November 2026 09:00
End (UTC): 09 November 2026 10:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 08, 2026 - 07:49 UTC
We will be performing planned maintenance of network infrastructure at our Pakistan data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Pakistan data center.
Start (UTC): 09 November 2026 19:00
End (UTC): 09 November 2026 22:00
Purpose: Network infrastructure upgrade and optimization
Posted on
Oct 22, 2026 - 11:27 UTC