Completed -
The scheduled maintenance of our database Infrastructure has been cancelled.
We apologize for the inconvenience.
You will be informed in a timely manner if the maintenance is rescheduled at a later date.
Jul 15, 07:51 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 07:00 UTC
Scheduled -
We will be performing a series of planned infrastructure migrations of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end-of-life hardware with a new, vendor-supported compute and storage platform.
During the maintenance window, some services may experience temporary interruptions or degraded performance. Platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes, updates, and other write operations may also be temporarily disabled during certain stages of the work.
This maintenance may affect multiple products that rely on content services. For many of the affected products, the expected impact is a delay in processing file metadata, while some workflows that depend on storing new files may be temporarily unavailable during database cutover. The most significant impact is expected for services that require file storage while the database is unavailable. Customers using products that utilize content services like adding or downloading files, images, like Email, Mobile Push and In-app Messaging may experience temporary disruption or degraded performance, including delays or short interruptions in content-related operations, content inventory access, content creation and management, email content operations, and related backend processing while services reconnect to the migrated databases. Email traffic itself is expected to continue during the maintenance window, but some email management functions may experience delays or temporary restrictions. This may include domain management, IP management, template and content updates, metadata writes for content and files, and create, edit, or delete actions in the portal. Download and file retrieval are expected to continue, while new writes or updates may be impacted.
This maintenance may also affect other products that depend on Content Services for asset upload and storage. For Mobile Push and In-app Messages, customers may experience disruption in workflows that rely on uploading images for rich push notifications through the Portal or uploading HTML content for In-app Messages, since these operations depend on storing files through Content Services. If customers provide their own image URL instead of uploading an asset, those workflows are not expected to be affected. Voice services are expected to see a greater impact, as storing files will not be possible while the database is unavailable.
Normal operation is expected outside the maintenance window, and customers whose workflows depend on content assets, templates, file uploads, or portal-based management operations are advised to avoid critical operations during the times listed below.
Part 4:
Start (UTC): 15 July 2026 07:00
End (UTC): 15 July 2026 19:00
Jul 2, 08:15 UTC