We will undergo routine patching of database at our EU Region-locked data center.
During this activity you may experience brief service interruptions for Numbers service, which is listed in the section below. Component downtime may occur during a specific database restart, but the restart should take no longer than 30 minutes. Furthermore, since component is isolated within its own database, there will be no other disruptions during the maintenance window.
This patching is essential to keep our database up-to-date and ensure optimal performance.
Start (UTC): 6 October 2026 07:00
End (UTC): 6 October 2026 08:00
Purpose: Database patching and maintenance
Posted on
Sep 17, 2026 - 14:07 UTC
We will be performing maintenance on the database infrastructure instances responsible for handling Moments service campaign creation and processing, Answers service and Mobile Push and In-app messaging services at our Global (Europe) data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance of the Moments service.
Preventive measures have been implemented to minimize any potential impact; however, Infobip customers utilizing Moments may experience irregular service behavior and disruptions in campaign processing during the timeframe below.
Push messages sending and mobile registration creation which are features of Mobile Push and In-app messaging services will not be working during the maintenance timeframe.
Also, our customers utilizing Answers service might notice that creating chatbots from templates will not be available during the maintenance timeframe.
Start (UTC): 06 October 2026 08:00
End (UTC): 06 October 2026 10:00
Purpose: Infrastructure patching and maintenance
Posted on
Sep 21, 2026 - 11:44 UTC
We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center.
Start (UTC): 06 October 2026 19:00
End (UTC): 06 October 2026 22:00
Purpose: Router software upgrade and optimization
Posted on
Sep 18, 2026 - 10:38 UTC
We will be performing emergency maintenance of network infrastructure at our Global (Europe) data center to implement a configuration update and ensure continued service stability.
Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center.
Any disruptions are expected to last no longer than a total of 15 minutes within the maintenance window.
Start (UTC): 07 October 2026 00:00
End (UTC): 07 October 2026 04:00
Purpose: Network connectivity configuration update
Posted on
Oct 05, 2026 - 06:44 UTC
We will be performing planned maintenance of network infrastructure at our Indonesia data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the Indonesia data center.
Start (UTC): 07 October 2026 06:00
End (UTC): 07 October 2026 08:00
Purpose: Router software upgrade and optimization
Posted on
Sep 18, 2026 - 12:00 UTC
We will be undergoing planned maintenance of AI Agents service hosted at our Global (Europe) data center. The maintenance is done to improve and ensure optimal performance of AI Agents service.
During the maintenance window traffic will not be affected by this maintenance but clients will not be able to create or maintain agents.
Start (UTC): 07 October 2026 08:00
End (UTC): 07 October 2026 09:00
Purpose: Improve and ensure optimal performance of AI Agents service.
Posted on
Sep 22, 2026 - 09:59 UTC
We will be performing maintenance on the database infrastructure supporting RCS Sender Management at our Europe (Global) and Europe Region-locked data centers.
The goal of this work is to migrate the underlying RCS Sender Management database to new infrastructure ensuring the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact; however, during the maintenance window, RCS Sender Management in the Customer Portal and the RCS Sender Management APIs may be unavailable. Customers may be unable to view senders, provider statuses, or test devices, create new senders, or request the launch of new senders. Only RCS Sender Management could be affected. RCS message traffic will not be impacted.
Start (UTC): 07 October 2026 09:00
End (UTC): 07 October 2026 10:00
Purpose: RCS Sender Management database migration and infrastructure maintenance
Posted on
Sep 24, 2026 - 06:57 UTC
We will be performing planned maintenance of network infrastructure at our Brazil data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Brazil data center.
Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.
Start (UTC): 08 October 2026 06:00
End (UTC): 08 October 2026 08:00
Posted on
Sep 23, 2026 - 14:26 UTC
We will be performing maintenance on the database infrastructure supporting Customer Profiles at our Europe (Global) and Europe Region-locked data centers.
The goal of this work is to migrate the database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service.
Preventive measures have been implemented to minimize any potential impact; however, customers may be unable to create or edit computed attributes during the maintenance window. Values for existing computed attributes will also not be updated during this time.
Start (UTC): 08 October 2029 07:00
End (UTC): 08 October 2029 08:00
Purpose: Database migration and infrastructure maintenance
Posted on
Sep 23, 2026 - 14:42 UTC
We will be performing planned maintenance of network infrastructure at our South Africa data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the South Africa data center.
Start (UTC): 08 October 2026 12:00
End (UTC): 08 October 2026 14:00
Purpose: Router software upgrade and optimization
Posted on
Sep 18, 2026 - 12:13 UTC
We will be performing planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.
Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.
Start (UTC): 08 October 2026 17:30
End (UTC): 08 October 2026 22:30
Purpose: Network infrastructure upgrade and optimization
Posted on
Sep 21, 2026 - 10:08 UTC
We will perform planned maintenance on the Bulk Scheduling Service database hosted in our India data center during the maintenance window specified below.
During the maintenance window, we expect a brief period, lasting up to a few minutes, during which the sending of accepted bulks may be delayed and users may be temporarily unable to create new bulks through the Customer Portal or HTTP API.
Start (UTC): 13 October 2026 12:00
End (UTC): 13 October 2026 14:00
Purpose: Bulk Scheduling Service upgrade and optimization
Posted on
Sep 21, 2026 - 13:36 UTC
We will be performing planned maintenance of network infrastructure at our Pakistan data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Pakistan data center.
Start (UTC): 13 October 2026 19:00
End (UTC): 13 October 2026 22:00
Purpose: Network infrastructure upgrade and optimization
Posted on
Sep 21, 2026 - 10:30 UTC
We will perform planned maintenance on the Bulk Scheduling Service database hosted in our Global (Europe) data center during the maintenance window specified below.
During the maintenance window, we expect a brief period, lasting up to a few minutes, during which the sending of accepted bulks may be delayed and users may be temporarily unable to create new bulks through the Customer Portal or HTTP API.
This maintenance will be carried out in two parts. The activity described in this notification is part 1.
Start (UTC): 14 October 2026 05:00
End (UTC): 14 October 2026 07:00
Purpose: Bulk Scheduling Service upgrade and optimization
Posted on
Sep 21, 2026 - 13:55 UTC
We will perform planned maintenance on the Bulk Scheduling Service database hosted in our Global (Europe) data center during the maintenance window specified below.
During the maintenance window, we expect a brief period, lasting up to a few minutes, during which the sending of accepted bulks may be delayed and users may be temporarily unable to create new bulks through the Customer Portal or HTTP API.
This maintenance will be carried out in two parts. The activity described in this notification is part 2.
Start (UTC): 15 October 2026 05:00
End (UTC): 15 October 2026 07:00
Purpose: Bulk Scheduling Service upgrade and optimization
Posted on
Sep 21, 2026 - 14:06 UTC
We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United States data center.
Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 15 October 2026 05:00
End (UTC): 15 October 2026 08:00
Purpose: Network infrastructure upgrade and optimization
Posted on
Sep 21, 2026 - 10:43 UTC
We will be performing planned maintenance on database infrastructure on our Global (Europe) data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api.infobip.com endpoint may experience brief intermittent failures or delays.
Start (UTC): 18 October 2026 23:00
End (UTC): 19 October 2026 00:00
Purpose: Infrastructure patching and maintenance
Posted on
Oct 02, 2026 - 11:52 UTC
We will be performing maintenance on the database infrastructure supporting Apple Messages for Business hosted on United States data center. The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the service.
Preventive measures have been implemented to minimize any potential impact, however, customers using Apple Messages for Business may experience a brief interruption in message processing.
Start (UTC): 19 October 2026 07:00
End (UTC): 19 October 2026 08:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 05, 2026 - 08:19 UTC
We will be performing maintenance on the database infrastructure responsible for handling traffic processing as well as additional internal communication for the WhatsApp and other messaging channels hosted at our EU Region-locked data center.
The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact; however, Infobip customers utilizing WhatsApp and other messaging channels may experience traffic processing difficulties and delivery delays during the maintenance window.
Start (UTC): 20 October 2026 07:00
End (UTC): 20 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on
Sep 29, 2026 - 11:23 UTC
We will be performing planned maintenance on database infrastructure on our United States data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-us.infobip.com endpoint may experience brief intermittent failures or delays.
Start (UTC): 20 October 2026 07:00
End (UTC): 20 October 2026 08:00
Purpose: Infrastructure patching and maintenance
Posted on
Oct 02, 2026 - 11:31 UTC
We will be performing planned maintenance on database infrastructure supporting Customer Profiles, Moments, Journeys and AI Chatbots services in our United States data center. The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the services.
Preventive measures have been implemented to minimize potential impact. During the maintenance window, customers may be unable to create new computed attributes in Customer Profiles. New AI Chatbots sessions may be unavailable, and messages may not be added to existing AI Chatbots sessions. In addition, users may be unable to enter continuous Flows or Journeys, which could result in data discrepancies.
Start (UTC): 21 October 2026 12:00
End (UTC): 21 October 2026 13:00
Purpose: Database infrastructure migration
Posted on
Oct 05, 2026 - 11:50 UTC
We will be performing planned maintenance on database infrastructure on our India data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-in.infobip.com endpoint may experience brief intermittent failures or delays.
Start (UTC): 21 October 2026 20:00
End (UTC): 21 October 2026 21:00
Purpose: Infrastructure patching and maintenance
Posted on
Oct 02, 2026 - 11:44 UTC
We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United States data center.
Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 22 October 2026 05:00
End (UTC): 22 October 2026 08:00
Purpose: Network infrastructure upgrade and optimization
Posted on
Sep 21, 2026 - 10:52 UTC
We will be performing planned maintenance on database infrastructure on our United States data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-us.infobip.com endpoint may experience brief intermittent failures or delays.
Start (UTC): 22 October 2026 07:00
End (UTC): 22 October 2026 08:00
Purpose: Infrastructure patching and maintenance
Posted on
Oct 02, 2026 - 11:59 UTC
We will be performing planned maintenance on databases hosted on United States data center.The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the service.
Preventive measures have been implemented to minimize any potential impact, however, during the maintenance window, clients may be temporarily unable to manage users and invitations, view notifications, or manage notification subscriptions. Additionally clients hosted on United States Customer Portal may experience issues with customer onboarding progress not being shown or saved.
Start (UTC): 23 October 2026 07:00
End (UTC): 23 October 2026 08:00
Purpose: Database infrastructure migration
Posted on
Oct 05, 2026 - 10:28 UTC
We will be undergoing planned maintenance of AI Agents service hosted at our United States data center. The maintenance is done to improve and ensure optimal performance of AI Agents service.
During the maintenance window traffic will not be affected by this maintenance but clients will not be able to create or maintain agents. Any impact is expected to last for up to 10 minutes within the maintenance window.
Start (UTC): 29 October 2026 08:00
End (UTC): 29 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on
Oct 05, 2026 - 14:26 UTC