All Systems Operational
EMEA - Applications ? Operational
Customer Portal Login/Homepage ? Operational
People Operational
Moments Operational
Analyze ? Operational
Conversations Operational
Answers Operational
Things Operational
Channels and Numbers Operational
Other Portal apps ? Operational
EMEA - Channels Operational
SMS Operational
Number Lookup Operational
Voice Operational
Email Operational
RCS Operational
MMS Operational
WhatsApp Business Operational
ChatApps ? Operational
Live Chat Operational
Mobile App Messaging (Push) Operational
USSD Operational
Mobile Identity Operational
Integrations ? Operational
EMEA - Interface/API Operational
SMPP ? Operational
HTTP API ? Operational
SIP trunk ? Operational
SMTP ? Operational
AMERICAS (NAM) - Applications ? Operational
Customer Portal Login/Homepage ? Operational
People Operational
Moments Operational
Analyze ? Operational
Conversations Operational
Answers Operational
Things Operational
Channels and Numbers Operational
Other Portal Apps ? Operational
AMERICAS (NAM) - Channels Operational
SMS Operational
Number Lookup Operational
Voice Operational
Email Operational
RCS Operational
MMS Operational
WhatsApp Business Operational
ChatApps ? Operational
Live Chat Operational
Mobile App Messaging (Push) Operational
AMERICAS (NAM) - Interface/API Operational
SMPP ? Operational
HTTP API ? Operational
SIP Trunk ? Operational
SMTP ? Operational
AMERICAS (LATAM) - Channels Operational
SMS Operational
Number Lookup Operational
Voice Operational
WhatsApp Business Operational
ChatApps ? Operational
Live Chat Operational
Mobile Identity Operational
AMERICAS (LATAM) - Interface/API Operational
SMPP ? Operational
HTTP API ? Operational
SIP Trunk ? Operational
SMTP ? Operational
APAC - Applications ? Operational
Customer Portal Login/Homepage ? Operational
People Operational
Moments Operational
Analyze ? Operational
Conversations Operational
Answers Operational
Things Operational
Channels and Numbers Operational
Other Portal Apps ? Operational
APAC - Channels Operational
SMS Operational
Number Lookup Operational
Voice Operational
Email Operational
MMS Operational
WhatsApp Business Operational
ChatApps ? Operational
Live Chat Operational
Mobile Identity Operational
APAC - Interface/API Operational
SMPP ? Operational
HTTP API ? Operational
SIP trunk ? Operational
INDIA - Applications ? Operational
Customer Portal Login/Homepage ? Operational
People Operational
Moments Operational
Analyze ? Operational
Conversations Operational
Answers Operational
Things Operational
Channels and Numbers Operational
Other Portal Apps ? Operational
INDIA - Channels Operational
SMS Operational
Number Lookup Operational
Voice Operational
Email Operational
RCS Operational
WhatsApp Business Operational
ChatApps ? Operational
Live Chat Operational
Mobile Identity Operational
INDIA - Interface/API Operational
SMPP ? Operational
HTTP API ? Operational
SIP Trunk ? Operational
SMTP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EMEA (DE) Data Center - Conversations Service Planned Maintenance Jun 10, 2023 00:00-02:00 UTC
We will undergo planned maintenance of our EMEA (DE) Data Center with the goal of performing infrastructure upgrades and optimizing services. During the specified window, clients may experience intermittent difficulties while using the Conversations service hosted on our EMEA (DE) Data Center.

Start (UTC): 10 June 2023 00:00
End (UTC): 10 June 2023 02:00
Purpose: Infrastructure upgrades and service optimization
Posted on May 25, 2023 - 08:20 UTC
INDIA (Chennai) Data Center - Planned maintenance of networking infrastructure Jun 13, 2023 19:00-22:00 UTC
We will undergo a planned maintenance that includes an upgrade and optimization of our INDIA Chennai Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 13 June 2023 19:00
End (UTC): 13 June 2023 22:00
Purpose: Upgrade and optimization of networking equipment

Short disruptions up to 15 minutes is expected within the specified time window while submitting requests toward api-in2.infobip.com hosted on our INDIA Chennai Data Center.
Posted on May 25, 2023 - 10:59 UTC
AMERICAS (NAM) Data Center - Planned Maintenance of networking infrastructure Jun 14, 2023 07:00-10:00 UTC
We will undergo a planned maintenance that includes an upgrade and optimization of our AMERICAS (NAM) West Coast Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 14 June 2023 07:00
End (UTC): 14 June 2023 10:00
Purpose: Upgrade and optimization of networking equipment

Up to 15 minutes of cumulative downtime is expected within the specified time window while submitting requests toward api-us2.infobip.com and smpp-us2.infobip.com hosted on our AMERICAS (NAM) West Coast Data Center.
Posted on May 25, 2023 - 09:04 UTC
INDIA (Mumbai) Data Center - Planned maintenance of networking infrastructure Jun 14, 2023 18:00-21:00 UTC
We will undergo a planned maintenance that includes an upgrade and optimization of our INDIA (Mumbai) Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 14 June 2023 18:00
End (UTC): 14 June 2023 21:00
Purpose: Upgrade and optimization of networking equipment

Connectivity interruptions of up to 15 minutes are possible toward services hosted on our INDIA (Mumbai) Data Center during the activity interval.
Posted on May 22, 2023 - 11:06 UTC
APAC (MY) Data Center - Planned maintenance of networking infrastructure Jun 14, 2023 19:00-22:00 UTC
We will undergo a planned maintenance that includes an upgrade and optimization of our APAC Malaysia Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 14 June 2023 19:00
End (UTC): 14 June 2023 22:00
Purpose: Upgrade and optimization of networking equipment

Connectivity interruptions of up to 15 minutes are possible toward services hosted on our APAC Malaysia data center during the activity interval.
Posted on May 22, 2023 - 09:27 UTC
APAC (HK) - Data Center Planned Maintenance Jun 14, 2023 20:00-23:00 UTC
We will undergo a planned maintenance of our APAC (Hong Kong) Data Center with the goal of performing infrastructural security upgrades and service optimization. Within the specified time window, up to 15 minutes of cumulative downtime is possible for hosted services, which may manifest as short intermittent processing delays

Start (UTC): 14 June 2023 20:00
End (UTC): 14 June 2023 23:00
Purpose: Infrastructure upgrades and optimization
Posted on May 26, 2023 - 12:30 UTC
INDIA (Chennai) Data Center - Planned maintenance of networking infrastructure Jun 20, 2023 19:00-22:00 UTC
We will undergo a planned maintenance that includes an upgrade and optimization of our INDIA Chennai Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 20 June 2023 19:00
End (UTC): 20 June 2023 22:00
Purpose: Upgrade and optimization of networking equipment

Short disruptions up to 15 minutes is expected within the specified time window while submitting requests toward api-in2.infobip.com hosted on our INDIA Chennai Data Center.
Posted on May 25, 2023 - 11:04 UTC
APAC (VN) Data Center - Planned maintenance of networking infrastructure Jun 20, 2023 19:00-23:00 UTC
We will undergo a planned maintenance that includes an upgrade and optimization of our APAC Vietnam Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 20 June 2023 19:00
End (UTC): 20 June 2023 23:00
Purpose: Upgrade and optimization of networking equipment

Up to 15 minutes of cumulative downtime is expected within the specified time window while submitting requests toward api-han.infobip.com and smpp-han.infobip.com hosted on our APAC Vietnam Data Center.
Posted on May 22, 2023 - 12:38 UTC
INDIA (Mumbai) Data Center - Planned maintenance of networking infrastructure Jun 20, 2023 19:00-22:00 UTC
We will undergo a planned maintenance that includes an upgrade and optimization of our INDIA (Mumbai) Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 20 June 2023 19:00
End (UTC): 20 June 2023 22:00
Purpose: Upgrade and optimization of networking equipment

Connectivity interruptions of up to 15 minutes are possible toward services hosted on our INDIA (Mumbai) Data Center during the activity interval.
Posted on May 22, 2023 - 11:22 UTC
EMEA (DE) Data Center - Planned maintenance of networking infrastructure Jun 20, 2023 20:00 - Jun 21, 2023 00:00 UTC
We will undergo a planned maintenance that includes an upgrade and optimization of our EMEA (DE) Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 20 June 2023 20:00
End (UTC): 21 June 2023 00:00
Purpose: Upgrade and optimization of networking equipment

Up to 15 minutes of cumulative downtime is expected within the specified time window while submitting requests toward our EMEA (DE) Data Center's HTTP API and SMPP endpoints:
- api.infobip.com,
- api2.infobip.com,
- smpp2.infobip.net,
- smpp-eu2.infobip.com,
- api-eu2.infobip.com,
- enum-eu2-infobip.com,
- ftp-eu2.infobip.com.
Posted on Jun 02, 2023 - 07:58 UTC
INDIA (Mumbai) - People Module Planned Maintenance Jun 21, 2023 07:00-09:00 UTC
We will undergo a scheduled maintenance of the People Module Service hosted on the INDIA (Mumbai) Data Center.

During a short period within the maintenance window, People data changes might not be saved and related requests submitted submitted over HTTP API endpoints may end up unprocessed.

Start (UTC): 21 June 2023 07:00
End (UTC): 21 June 2023 09:00
Purpose: People Module upgrade
Posted on Jun 06, 2023 - 13:20 UTC
AMERICAS (NAM) (United States West Coast) Data Center - Planned Maintenance of networking infrastructure Jun 21, 2023 07:00-10:00 UTC
We will undergo a planned maintenance that includes an upgrade and optimization of our AMERICAS (NAM) West Coast Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 21 June 2023 07:00
End (UTC): 21 June 2023 10:00
Purpose: Upgrade and optimization of networking equipment

Up to 15 minutes of cumulative downtime is expected within the specified time window while submitting requests toward api-us2.infobip.com and smpp-us2.infobip.com hosted on our AMERICAS (NAM) West Coast Data Center.
Posted on May 25, 2023 - 09:10 UTC
EMEA (DE) Data Center - Planned maintenance of networking infrastructure Jun 21, 2023 20:00-23:00 UTC
We will undergo a planned maintenance that includes an upgrade and optimization of our EMEA (DE) Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 21 June 2023 20:00
End (UTC): 21 June 2023 23:00
Purpose: Upgrade and optimization of networking equipment

Up to 15 minutes of cumulative downtime is expected within the specified time window while submitting requests toward our EMEA (DE) Data Center's HTTP API and SMPP endpoints:
- api.infobip.com,
- api2.infobip.com,
- smpp2.infobip.net,
- smpp-eu2.infobip.com,
- api-eu2.infobip.com,
- enum-eu2-infobip.com,
- ftp-eu2.infobip.com.
Posted on Jun 02, 2023 - 08:08 UTC
AMERICAS (NAM) (United States East Coast) Data Center Planned Maintenance Jun 26, 2023 07:00-10:00 UTC
Update - RESCHEDULED: This is to update you that the planned maintenance on our AMERICAS (NAM) (United States East Coast) Data Center has been rescheduled for June 26th at 07:00 UTC.
As advised in the initial post, during the maintenance window, cumulative downtime of up to 15 minutes is possible on hosted services where the downtime from our client's side may be experienced as short intermittent processing delays.

Start (UTC): 26 June 2023 07:00
End (UTC): 26 June 2023 10:00
Purpose: Upgrade and optimization of networking equipment
Jun 08, 2023 - 06:51 UTC
Scheduled - We will be undergoing a planned maintenance on our AMERICAS (NAM) (United States East Coast) Data Center with the goal of performing network infrastructure upgrades and optimization.
Within the maintenance period, cumulative downtime of up to 15 minutes is possible on hosted services where the downtime from our client's side may be experienced as short intermittent processing delays.

Start (UTC): 21 June 2023 07:00
End (UTC): 21 June 2023 10:00
Purpose: Upgrade and optimization of networking equipment
Jun 06, 2023 - 12:02 UTC
INDIA (Mumbai) - People Module Planned Maintenance Jun 26, 2023 14:00-16:00 UTC
We will undergo a planned maintenance of the People Module Service hosted on the INDIA (Mumbai) Data Center.

During a short period within the specified maintenance window, People module data changes might not be saved and related requests submitted submitted over HTTP API endpoints may end up unprocessed.

Start (UTC): 26 June 2023 14:00
End (UTC): 26 June 2023 16:00
Purpose: People Module upgrade
Posted on Jun 08, 2023 - 10:59 UTC
APAC (VN) Data Center - Planned maintenance of networking infrastructure Jun 27, 2023 19:00-22:00 UTC
We will undergo a planned maintenance that includes an upgrade and optimization of our APAC Vietnam Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 27 June 2023 19:00
End (UTC): 27 June 2023 22:00
Purpose: Upgrade and optimization of networking equipment

Up to 15 minutes of cumulative downtime is expected within the specified time window while submitting requests toward api-han.infobip.com and smpp-han.infobip.com hosted on our APAC Vietnam Data Center.
Posted on May 22, 2023 - 12:42 UTC
INDIA (Mumbai) Data Center - Planned maintenance of networking infrastructure Jun 28, 2023 18:00-21:00 UTC
We will undergo a planned maintenance that includes an upgrade and optimization of our INDIA (Mumbai) Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 28 June 2023 18:00
End (UTC): 28 June 2023 21:00
Purpose: Upgrade and optimization of networking equipment

Connectivity interruptions of up to 15 minutes are possible toward services hosted on our INDIA (Mumbai) Data Center during the activity interval.
Posted on Jun 02, 2023 - 08:15 UTC
INDIA (Mumbai) Data Center - Planned maintenance of networking infrastructure Jul 5, 2023 18:00-21:00 UTC
We will undergo a planned maintenance that includes an upgrade and optimization of our INDIA (Mumbai) Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 05 July 2023 18:00
End (UTC): 05 July 2023 21:00
Purpose: Upgrade and optimization of networking equipment

Connectivity interruptions of up to 15 minutes are possible toward services hosted on our INDIA (Mumbai) Data Center during the activity interval.
Posted on Jun 02, 2023 - 08:21 UTC
Past Incidents
Jun 9, 2023

No incidents reported today.

Jun 8, 2023

No incidents reported.

Jun 7, 2023
Multiple Locations - Degraded processing of delivery reports (DLR) and inbound (MO) messages
Resolved - The issue has been successfully resolved after implementing the necessary changes, and all affected services are once again fully operational.

Start (UTC): 07 June 2023 14:23
End (UTC): 07 June 2023 20:59
Impact: HTTP error 403 reverted from clients' endpoints on attempts to deliver DLR and MO messages
Jun 7, 21:04 UTC
Investigating - We are currently experiencing difficulties processing delivery reports (DLR) and inbound (MO) messages over API in the United States (East Coast) and EMEA (DE) data centers. The scope of the issue is currently being investigated and more information will follow in the next update.
Jun 7, 20:54 UTC
EMEA (DE) - Degraded processing of message delivery reports
Resolved - We experienced a degraded performance of delivery reports processing over our EMEA (DE) data center.

Start (UTC): 07 June 2023 13:08
End (UTC): 07 June 2023 13:46

Service impact: You may have experienced delayed or missing delivery reports over multiple messaging channels, and messages with short validity periods may have been susceptible to failure.
Jun 7, 15:05 UTC
EMEA (DE) - SMS over HTTP API degradation
Resolved - The issue has been successfully resolved and the service is once again operational.
Our dedicated team has verified that only large requesters were impacted by this issue, and they encountered error 500 for their requests.

Start (UTC): 06 June 2023 16:14
End (UTC): 07 June 2023 10:20
Impact: Possibility of encountering error 500 when submitting requests of a large size.
Jun 7, 10:29 UTC
Investigating - We are currently experiencing difficulties with the SMS HTTP API service. As a result, you may encounter rejected requests with error code 500. Our team is actively investigating the issue, and we will provide you with more information as soon as possible.
Jun 7, 10:05 UTC
Jun 6, 2023
AMERICAS (NAM) (United States East Coast) - HTTP API degradation
Resolved - We had experienced degradation of our HTTP API. You may have experienced issues with not receiving correct responses to your HTTP API request.

Start (UTC): 06 June 06:40
End (UTC): 06 June 10:25
Service impact: Responses to HTTP API requests weren't reverted correctly.
Jun 6, 10:42 UTC
Jun 5, 2023
APAC (MY) Data Center - Planned maintenance of networking infrastructure
Completed - The scheduled maintenance has been completed.
Jun 5, 22:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 19:00 UTC
Scheduled - We will undergo a planned maintenance that includes an upgrade and optimization of our APAC Malaysia Data Center's networking equipment in the below specified time window with the aim of ensuring that our platform's infrastructure is performing optimally.

Start (UTC): 05 June 2023 19:00
End (UTC): 05 June 2023 23:00
Purpose: Upgrade and optimization of networking equipment

Connectivity interruptions of up to 15 minutes are possible toward services hosted on our APAC Malaysia data center during the activity interval.
May 22, 08:52 UTC
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
EMEA (DE) - WhatsApp Service Degradation
Resolved - The issue has been successfully resolved and the service is once again operational.
During the specified timeframe, you may have noticed WhatsApp traffic being processed with a delay.

Start (UTC): 02 June 15:40
End (UTC): 02 June 17:05
Impact: WhatsApp traffic processing delays
Jun 2, 17:14 UTC
Investigating - We are currently experiencing delayed processing of WhatsApp traffic. Our dedicated team is currently investigating the situation, and more information will follow.
Jun 2, 16:03 UTC
INDIA (Mumbai) Data Center - Email service degradation
Resolved - The issue has been successfully resolved and the service is once again operational.

Start (UTC): 01 June 14:00
End (UTC): 02 June 09:10
Impact: Intermittent issues with processing email traffic over our INDIA (Mumbai) data center
Jun 2, 09:36 UTC
Investigating - We are currently experiencing degradation of Email services hosted on our INDIA (Mumbai) data center. The issue is currently being investigated and more information will follow in the next update.
Jun 2, 09:08 UTC
Jun 1, 2023
AMERICAS (NAM) Data Center - Planned Maintenance of networking infrastructure
Completed - The scheduled maintenance has been successfully completed.
Jun 1, 09:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 07:00 UTC
Scheduled - We will be performing planned maintenance of our AMERICAS (NAM) Data Center. During the planned activity, intermittent service interruptions are expected, lasting up to 15 minutes within the below specified time period. This could affect accessing hosted services such as Customer Portal, cause short delays in traffic processing, and result in rejected requests.

Start (UTC): 01 June 2023 07:00
End (UTC): 01 June 2023 10:00
Purpose: Upgrade and optimization of networking equipment
May 18, 07:28 UTC
May 31, 2023
Multiple Locations - Conversations Service Degradation
Resolved - We had experienced issues with the Conversations service hosted on multiple data centers. During the below specified timeframe, you may have experienced issues while submitting traffic over Conversations with the "Error while sending a message" error being reverted.

Customer Portal Login:
Start (UTC): 31 May 2023 07:15
End (UTC): 31 May 2023 07:36
Service impact: Conversations traffic processing issues
May 31, 07:41 UTC
May 30, 2023

No incidents reported.

May 29, 2023
EMEA (DE) - WhatsApp Service Degradation
Resolved - The issue has been successfully resolved and the service is once again operational.
During the specified timeframe you may have noticed inbound WhatsApp traffic experiencing delays.

Start (UTC): 29 May 07:43
End (UTC): 29 May 08:30
Impact: Inobund WhatsApp traffic processing delays
May 29, 08:49 UTC
Investigating - We are currently experiencing issues with delayed processing of inbound WhatsApp traffic. Our dedicated team is currently investigating the situation, and more information will follow within the next 30 minutes.
May 29, 08:37 UTC
May 28, 2023

No incidents reported.

May 27, 2023
EMEA (DE) - Data Center Planned Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 23:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:00 UTC
Scheduled - We will undergo a planned maintenance of our EMEA (DE) Data Center with the goal of performing infrastructure upgrades and service optimization. Within the specified window, up to 15 minutes of cumulative downtime is possible on hosted services, which may manifest as short intermittent processing delays.

Start (UTC): 27 May 2023 21:00
End (UTC): 28 May 2023 01:00
Purpose: Infrastructure upgrades and service optimization
May 12, 12:52 UTC
May 26, 2023
EMEA (DE) - Issues with Moments service
Resolved - The issue has been resolved.

Start (UTC): 26 May 2023 09:04
End (UTC): 26 May 2023 09:58
Impact: Problems with launching campaigns and campaigns were processed with a delay.
May 26, 10:20 UTC
Investigating - We are currently experiencing issues with our Moments service.
Our team is investigating and more details will follow in the next update.

Start (UTC): 26 May 2023 09:04
May 26, 09:49 UTC
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