Infobip system status

Infobip system status history

Our status page provides real-time updates on our services.

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Saudi Arabia - Change of TLS settings and certificates Dec 3, 2024 12:00-12:30 UTC

We will undergo a planned maintenance on our Saudi Arabia data center during the below specified time.

Start (UTC): 03 December 2024 12:00
End (UTC): 03 December 2024 12:30
Purpose: Security and traffic encryption upgrade

We will be changing TLS settings and certificates on specific endpoints in Saudi Arabia data center.

TLS settings change:
Remove support for TLS 1.2, only TLS 1.3 will be supported.
Remove support for all ciphers except TLS_AES_256_GCM_SHA384, which will be only one supported.

Certificates change:
Replace certificate *.api-sa2.infobip.com, api-sa2.infobip.com, smpp-sa2.infobip.com and smpp-sa.infobip.com where we will replace the entire chain inside certificate to Digicert G5 root.

For this purpose we have created test endpoint https://tls-test.api-sa2.infobip.com where clients can test their apps and make sure they are compatible with new settings.

Additionally, the following endpoint will have their certificate replaced as well, to comply with regulation of issuing it from 4096-bit root certificate. The following endpoints will start using Let's Encrypt certificates issued from ISRG Root X1:
livechat-sa.infobip.com
auth-sa.infobip.com
portal-sa.infobip.com
portal-sa2.infobip.com
emailtracking-sa2.email-messaging.com

We suggest that you update your trust stores with the new root certificates and test their compatibility with TLS settings on the test endpoint https://tls-test.api-sa2.infobip.com.
Posted on Oct 31, 2024 - 08:17 UTC

SSL certificate renewal of *.messaging-service.com Jan 9, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.messaging-service.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 08, 2024 - 00:52 UTC

SSL certificate renewal of *.api-sg.infobip.com Jan 9, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sg.infobip.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 08, 2024 - 00:51 UTC

SSL certificate renewal of *.api-br.infobip.com Jan 9, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-br.infobip.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 08, 2024 - 00:55 UTC

SSL certificate renewal of *.api-id.infobip.com Jan 9, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-id.infobip.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 08, 2024 - 00:47 UTC

SSL certificate renewal of *.api-hk.infobip.com Jan 9, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-hk.infobip.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 08, 2024 - 00:46 UTC

SSL certificate renewal of *.api-in.infobip.com Jan 9, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-in.infobip.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 08, 2024 - 00:49 UTC

Past Incidents

Dec 2, 2024

No incidents reported today.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

Infobip domain and client-facing contacts issue

Resolved - The issue has been successfully resolved and the Infobip email contacts are once again reachable. Some clients still might not be able to contact Infobip email contacts with infobip.com domain even after the resolution due to cached DNS records. The issue might persist until all DNS providers update their records for infobip.com.

Start (UTC): 22 November 10:00
End (UTC): 22 November 13:10
Impact: Issue with contacting Infobip email contacts with infobip.com domain
Nov 22, 13:52 UTC

Investigating - We are currently experiencing general issues with infobip.com domain and client-facing contacts. The scope of the issue is currently being investigated and more information will follow in the next update. For now, the clients might experience issues or delays with sending email to infobip.com email addresses.
Nov 22, 13:31 UTC

India - Emergency maintenance of Voice service

Completed - The scheduled maintenance has been completed.
Nov 22, 11:15 UTC

Update - Scheduled maintenance is still in progress and our designated team is actively working on it. We will provide an update as necessary.
Nov 22, 10:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 09:00 UTC

Scheduled - We will undergo an emergency maintenance on our India data center during which replacement of the power supply components will be performed. Since components are isolated within their own databases, this maintenance work may only impact our Voice service hosted on the India data center.

Start (UTC): 22 November 2024 09:00
End (UTC): 22 November 2024 10:00
Purpose: Power supply components replacement

We have taken measures to minimize the impact on our client's experience, and we anticipate that most clients will not notice any disruptions. However, there is a possibility that some intermittent processing issues may occur during the maintenance time window.
Nov 20, 13:48 UTC

Nov 21, 2024

SSL certificate renewal of portal.infobip.com

Completed - The scheduled maintenance has been completed.
Nov 21, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 11:00 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate portal.infobip.com during the following timeframe:

- Start (UTC): 21 November 11:00
- End (UTC): 21 November 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.
Oct 24, 11:16 UTC

Nov 20, 2024

SSL certificate renewal of *.api-eu.infobip.com

Completed - Certificate renewal completed successfully
Nov 20, 11:13 UTC

In progress - Certificate renewal in progress
Nov 20, 11:13 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-eu.infobip.com, timeframe:
- Start (UTC): 20 November 11:00
- End (UTC): 20 November 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Sep 14, 00:17 UTC

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.