Infobip system status

Infobip system status history

Operational

Maintenance

Major Outage

Degraded performance

All Systems Operational
Customer Portal Login/Homepage Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
People Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Moments Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Analyze Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Conversations Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Answers Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Channels and Numbers Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Other Portal Apps Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
SMS Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Number Lookup Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Voice Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Email Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
Pakistan Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
MMS Operational
Global (Germany) Operational
United States Operational
Pakistan Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
ChatApps Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Live Chat Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Mobile Push Notifications Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
USSD Operational
Global (Germany) Operational
Mobile Identity Operational
Brazil Operational
Global (Germany) Operational
India Operational
Integrations Operational
Global (Germany) Operational
Pakistan Operational
SMPP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
HTTP API Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Vietnam Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing a patching process of Mobile Identity databases hosted at our Global (Germany) data center.
Throughout the maintenance period, there is a possibility of encountering intermittent errors, such as EC_INTERNAL_ERROR, when attempting to utilize the Mobile Identity service. These errors may occur as our team executes crucial steps of the activity.

Start: 19 March 2024 12:00 UTC
End: 19 March 2024 12:30 UTC
Purpose: Database upgrade and optimization

Posted on Mar 05, 2024 - 13:15 UTC
We will be performing a patching process of databases utilized by the Integrations services hosted at our Global (Germany) data center.

Throughout the maintenance period, there is a possibility of encountering intermittent errors when attempting to utilize the Oracle Cx Marketing or the Oracle Eloqua integrations.

Start: 20 March 2024 08:00 UTC
End: 20 March 2024 09:00 UTC
Purpose: Database upgrade and optimization

Posted on Mar 05, 2024 - 13:52 UTC
Update - The scheduled SSL certificate renewal of the api-br.infobip.com endpoint has been successfully completed.
The renewal of the *.api-br.infobip.com will be performed on 22 March as initially scheduled.

Mar 04, 2024 - 15:00 UTC
Update - SSL certificate renewal of the api-br.infobip.com endpoint will begin as scheduled in 60 minutes.
Mar 04, 2024 - 13:00 UTC
Scheduled - We will be performing a renewal of the api-br.infobip.com and *.api-br.infobip.com endpoint SSL certificates. The renewals will be performed separately for each endpoint, during the following timeframes:

api-br.infobip.com
Start (UTC): 04 March 2024 14:00
End (UTC): 04 March 2024 15:00

*.api-br.infobip.com
Start (UTC): 22 March 2024 12:00
End (UTC): 22 March 2024 13:00

The new certificate will have an updated intermediate certificate in its chain of trust, therefore, customers who manually import Certificate Authorities (CA) or pin leaf certificates might be required to update their collection of trusted certificate authority (CA) certificates to trust certificates signed by "RapidSSL TLS RSA CA G1" (serial number: 14816627491795588044059060260691382010).

Should you need the certificate or any additional assistance in regard to this activity, please contact our support at support@infobip.com.

Jan 29, 2024 - 11:25 UTC
We will undergo a planned maintenance of the Voice service database hosted on our Global (Germany) data center. You may be unable to create new Recordings or fetch Calls data for up to a few minutes during the specified window.

Start (UTC): 28 March 2024 06:00
End (UTC): 28 March 2024 06:10
Purpose: Infrastructure upgrade

Posted on Mar 14, 2024 - 10:21 UTC
We will be performing a database migration which will affect the Customer Portal Analyze module on the Global (Germany) data center. During the maintenance, it will not be possible to generate new reports or export FTP/SFTP reports. Note that you may still create new reports, although they will be generated after the specified timeframe.

Start (UTC): 29 March 2024 07:00
End (UTC): 29 March 2024 07:30
Purpose: Infrastructure optimization

Posted on Mar 15, 2024 - 11:26 UTC
We will be performing automatic renewal of our SSL certificate *.email-api-in.infobip.com, timeframe:
- Start (UTC): 29 April 14:00
- End (UTC): 29 April 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Feb 23, 2024 - 14:07 UTC
We will be performing automatic renewal of our SSL certificate *.email-api-us.infobip.com, timeframe:
- Start (UTC): 29 April 14:00
- End (UTC): 29 April 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Feb 23, 2024 - 14:09 UTC
We will be performing automatic renewal of our SSL certificate *.email-api.infobip.com, timeframe:
- Start (UTC): 29 April 14:00
- End (UTC): 29 April 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Feb 23, 2024 - 14:06 UTC
We will be performing automatic renewal of our SSL certificate *.api-sa2.infobip.com, timeframe:
- Start (UTC): 13 May 14:00
- End (UTC): 13 May 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 07, 2024 - 00:23 UTC
We will be performing automatic renewal of our SSL certificate *.api-id1.infobip.com, timeframe:
- Start (UTC): 13 May 14:00
- End (UTC): 13 May 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 07, 2024 - 00:25 UTC
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Completed - The scheduled maintenance has been completed and all systems are fully operational.
Mar 18, 14:16 UTC
Verifying - Our team is currently verifying all the systems that underwent maintenance and further updates will follow soon.
Mar 18, 12:02 UTC
Update - The patching is still in progress and is estimated to continue for up to one more hour. Updates will be provided as necessary.
Mar 18, 09:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 09:00 UTC
Scheduled - We will be performing a patching process of multiple databases hosted on our Global (Germany) data center. During the maintenance window, a few minutes of downtime or degraded performance is expected for a varied range of services hosted on the data center.

Start: 18 March 2024. 09:00 UTC
End: 18 March 2024. 10:00 UTC
Purpose: Upgrade and optimization

Feb 20, 08:49 UTC
Mar 17, 2024
Resolved - The issues have been successfully resolved and the service is once again operational.
During the specified timeframe, submitted Viber traffic was unsuccessful with the error code 7081 being reverted.

Start (UTC): 17 March 09:41
End (UTC): 17 March 19:30
Impact: Viber traffic undelivered with error code 7081

Mar 17, 19:40 UTC
Update - The investigation with the provider is ongoing. We will continue posting updates as new information is discovered.
Mar 17, 17:02 UTC
Update - We are in the process of investigating the problem with the provider.
More relevant information will follow in the next update.

Mar 17, 13:11 UTC
Investigating - We are currently experiencing rejected messages over Viber For Business messaging.
Customers may experience their messages failing to deliver with error code 7081.
The issue is being investigated and more information will follow soon.

Mar 17, 12:15 UTC
Mar 16, 2024

No incidents reported.

Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 09:00 UTC
Update - The scheduled SSL certificate renewal of the api-in.infobip.com endpoint has been completed.
The renewal of the *.api-in.infobip.com endpoint will be performed on 22 March as scheduled.

Mar 4, 14:00 UTC
Scheduled - We will be performing a renewal of the api-in.infobip.com and *.api-in.infobip.com endpoint SSL certificates.
The renewals will be performed separately for each endpoint, during the following timeframes:

api-in.infobip.com
Start (UTC): 04 March 2024 13:00
End (UTC): 04 March 2024 14:00

*.api-in.infobip.com
Start (UTC): 15 March 2024 09:00
End (UTC): 15 March 2024 10:00

The new certificate will have an updated intermediate certificate in its chain of trust, therefore, customers who manually import Certificate Authorities (CA) or pin leaf certificates might be required to update their collection of trusted certificate authority (CA) certificates to trust certificates signed by "RapidSSL TLS RSA CA G1" (serial number: 14816627491795588044059060260691382010).

Should you need the certificate or any additional assistance in regard to this activity, please contact our support at support@infobip.com.

Jan 29, 12:30 UTC
Mar 14, 2024
Resolved - The issue has been successfully resolved and the Push service is once again operational.

Start (UTC): 14 March 02:26
End (UTC): 14 March 04:16

Impact: You may have experienced issues on processing Push Notifications.

Mar 14, 04:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 04:22 UTC
Update - We are continuing to investigate this issue.
Mar 14, 03:47 UTC
Investigating - We are currently experiencing a problem with Push service over our Global (Germany) data center. We are investigating the issue and more updates will follow.
Mar 14, 03:16 UTC
Mar 13, 2024
Resolved - The issue has been successfully resolved and our Moments service is once again fully operational.
During the below-mentioned timeline, you may have noticed delays with processing requests and messages while utilizing the Moments service hosted at our Global (Germany) data center.

Start (UTC): 13 March 10:00 UTC
End (UTC): 13 March 12:55 UTC
Impact: Moments service processing delays.

Mar 13, 13:04 UTC
Update - We are continuing to work on a fix for this issue.
Mar 13, 12:02 UTC
Update - Our dedicated team is still actively working on fix deployment.
Mar 13, 11:25 UTC
Identified - The issue is identified and our team is currently working on deploying a fix. More information will follow in the next update.
Mar 13, 10:55 UTC
Investigating - We are experiencing a degradation of the Customer Portal Moments service. You may experience delays in the processing of created campaigns and flows.
Mar 13, 10:24 UTC
Resolved - The issue has been successfully resolved and our Moments service is once again fully operational.
During the below-mentioned timeline, you may have noticed delays with processing requests and messages while utilizing the Moments service hosted at our Global (Germany) data center.

Start (UTC): 13 March 02:00 UTC
End (UTC): 13 March 08:40 UTC
Impact: Moments service processing delays.

Mar 13, 09:22 UTC
Monitoring - Our team has deployed a fix for this issue and we are currently monitoring the situation.
Mar 13, 08:51 UTC
Investigating - We are currently experiencing a degradation of the Customer Portal Moments module. Campaigns and flows created over Moments may experience delays in processing. Our team is working on this and more updates will follow in the next update.
Mar 13, 08:28 UTC
Mar 12, 2024
Completed - The scheduled maintenance has been completed.
Mar 12, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 UTC
Scheduled - We will be performing a patching process of multiple databases hosted on our Global (Germany) data center. During the maintenance window, a few minutes of downtime or degraded performance is expected for a varied range of services hosted on the data center.

Start (UTC): 12 March 2024 22:00
End (UTC): 12 March 2024 23:00
Purpose: Security patching and optimization

Feb 26, 14:40 UTC
Mar 11, 2024
Update - The scheduled maintenance has been completed.
Mar 11, 23:05 UTC
Completed - The scheduled maintenance has been completed.
Mar 11, 23:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 21:00 UTC
Scheduled - We will be undergoing an upgrade of database clusters used by the Live Chat service hosted on multiple data centers during the mentioned time period. Due to the nature of the activity and the availability of redundant nodes, customers should not experience any major disruptions of the service, however customers may experience temporary irregularities in widget loading.

Start (UTC): 11 March 2024 21:00
End (UTC): 11 March 2024 23:00
Purpose: Live Chat service upgrade and optimization

Feb 21, 10:41 UTC
Completed - The scheduled maintenance has been completed.
Mar 11, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 13:01 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate api-za.infobip.com, timeframe:
- Start (UTC): 11 March 13:00
- End (UTC): 11 March 14:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Mar 8, 14:41 UTC
Completed - The scheduled maintenance has been completed.
Mar 11, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 13:01 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate api-vn.infobip.com, timeframe:
- Start (UTC): 11 March 13:00
- End (UTC): 11 March 14:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Mar 8, 14:44 UTC
Completed - The scheduled maintenance has been completed.
Mar 11, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 13:01 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate api-bd.infobip.com, timeframe:
- Start (UTC): 11 March 13:00
- End (UTC): 11 March 14:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Mar 8, 14:47 UTC
Completed - The scheduled maintenance has been completed.
Mar 11, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 12:00 UTC
Scheduled - We will be performing a renewal of the *.api-hk2.infobip.com endpoint SSL certificate during the following timeframe:

Start (UTC): 11 March 2024 12:00
End (UTC): 11 March 2024 13:00

The new certificate will have an updated intermediate certificate in its chain of trust, therefore, customers who manually import Certificate Authorities (CA) or pin leaf certificates might be required to update their collection of trusted certificate authority (CA) certificates to trust certificates signed by "RapidSSL TLS RSA CA G1" (serial number: 14816627491795588044059060260691382010).

Should you need the certificate or any additional assistance in regard to this activity, please contact our support at support@infobip.com.

Jan 29, 12:52 UTC
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Resolved - We have experienced an issue with Digital Digital Assistant integration.
The issue has been resolved.
Start (UTC): 02 March 2024 09:56
End (UTC): 05 March 2024 18:40
Service impact: Part of the traffic sent from the integration was not delivered.

Mar 8, 10:51 UTC
Resolved - We experienced an issue with our Live Chat mobile service.
The issue has been resolved.
Start (UTC): 07 March 16:30
End (UTC): 07 March 20:30
Service impact: Live Chat mobile service was not working.

Mar 8, 10:35 UTC
Resolved - The issue has been resolved.
Start (UTC): 08 March 08:20
End (UTC): 08 March 08:50
Impact: Users could not create new Flows and Broadcasts or open existing ones on Customer Portal.

Mar 8, 09:38 UTC
Identified - Our team has identified the cause of the issue and is working on a resolution.
Mar 8, 08:55 UTC
Investigating - We are currently experiencing issues with Moments service on Customer Portal. Users can not create new Flows and Broadcasts or open existing ones.
Our team is investigating and more details will follow in the next update.

Mar 8, 08:24 UTC
Completed - The scheduled maintenance has been completed.
Mar 8, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 01:00 UTC
Scheduled - We will be performing a patching process of USSD databases hosted on our Global (Germany) data center. During the maintenance window, a few minutes of downtime or degraded performance is expected for a USSD service hosted on the data center.

Start: 08 March 2024. 01:00 UTC
End: 08 March 2024. 02:00 UTC
Purpose: Upgrade and optimization

Feb 20, 09:25 UTC
Mar 7, 2024

No incidents reported.

Mar 6, 2024
Resolved - The issue has been successfully resolved and the service is once again operational.
During the specified timeframe, you may have experienced errors with your Email Validation request.

Start (UTC): 06 March 20:30
End (UTC): 06 March 21:48

Impact: A portion of your email validation request may have returned errors.

Mar 6, 22:06 UTC
Investigating - We are currently experiencing a problem with Email Validation service request processed over our Global (Germany) data center.
You may experience a portion of your email validation request return errors.
Our dedicated team is working on the issue and more information will follow in the next update.

Mar 6, 21:54 UTC
Completed - The scheduled maintenance has been completed and all services are functioning as expected.
Mar 6, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 09:00 UTC
Scheduled - We will be performing a patching process of multiple databases hosted on our Global (Germany) data center. During the maintenance window, a few minutes of downtime or degraded performance is expected for a varied range of services hosted on the data center.

Start: 06 March 2024. 09:00 UTC
End: 06 March 2024. 10:00 UTC
Purpose: Upgrade and optimization

Feb 20, 11:14 UTC
Completed - The scheduled maintenance has been completed.
Mar 6, 00:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 23:00 UTC
Scheduled - We will be undergoing an upgrade of database clusters used by the Voice service at our Global (Germany) and other locations during the mentioned time period. Customers utilizing the Voice service may experience difficulties creating and selecting voice components in the Flow (Moments), creating IVR scenarios over Broadcast module, Flow and HTTP API endpoints.

Start (UTC): 05 March 2024 23:00
End (UTC): 06 March 2024 00:00
Purpose: Voice service upgrade and optimization

Feb 20, 12:22 UTC
Mar 5, 2024
Completed - The scheduled maintenance has been completed and all services are functioning as expected.
Mar 5, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 12:00 UTC
Scheduled - We will be performing a patching process of a database utilized by the Billing service at our Global (Germany) data center.
Within the maintenance window, a brief service interruption lasting approximately a couple of minutes during which some services at this location might not process requests is possible.

Start: 05 March 2024 12:00 UTC
End: 05 March 2024 13:00 UTC
Purpose: Upgrade and optimization

Feb 16, 14:28 UTC
Resolved - The issue has been successfully resolved and the service is once again operational.

Note that after further investigation, additional impact was determined and extended to multiple locations:
You may have experienced issues creating Flows when Importing audiences. Additionally, Broadcasts created during the below-specified timeframe may have experienced processing issues due to which the corresponding traffic was not successfully triggered. We would encourage all customers who launched Broadcasts within the incident timeframe to cancel and recreate those campaigns.

Start (UTC): 05 March 10:20
End (UTC): 05 March 11:38
Impact: Issues with Flow Import and newly created Broadcasts

Mar 5, 12:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results. More information will follow in the next update.
Mar 5, 11:57 UTC
Investigating - We are currently experiencing issues with the People Import service on our Global (Germany) data center. This is affecting the creation of Moments - Flow campaigns as you may experience issues when importing audiences.
We are investigating the issues and will keep you posted with further updates.

Mar 5, 11:29 UTC
Completed - The scheduled maintenance has been completed and all services are functioning as expected.
Mar 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 09:00 UTC
Scheduled - We will be performing a patching process of multiple databases hosted at our Global (Germany) data center.
Within the maintenance window, a brief service interruption lasting approximately a couple of minutes during which services at this location might not process incoming requests is possible.

Start: 05 March 2024 09:00 UTC
End: 05 March 2024 10:00 UTC
Purpose: Upgrade and optimization

Feb 16, 12:43 UTC
Completed - The scheduled maintenance has been completed and all services are functioning as expected.
Mar 5, 07:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 07:00 UTC
Scheduled - We will be performing a patching process of multiple databases hosted on our Global (Germany) data center. During the maintenance window, a few minutes of downtime or degraded performance is expected for a specific Customer Portal Settings sections hosted on the data center.

Start: 05 March 2024. 07:00 UTC
End: 05 March 2024. 07:30 UTC
Purpose: Upgrade and optimization

Feb 20, 08:06 UTC