All Systems Operational

Customer Portal Signup/Login Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
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Mexico Operational
Pakistan Operational
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Turkey Operational
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Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
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India Operational
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Conversations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
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Mexico Operational
Pakistan Operational
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Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
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Mexico Operational
Pakistan Operational
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Turkey Operational
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Channels and Numbers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
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Mexico Operational
Pakistan Operational
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Other Portal Apps Operational
Global (Europe) Operational
EU Region-locked Operational
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India Operational
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Pakistan Operational
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SMS Operational
Brazil Operational
Canada Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Mexico Operational
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Singapore Operational
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Number Lookup Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
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India Operational
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Malaysia Operational
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Singapore Operational
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United States Operational
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Voice Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
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India Operational
Japan Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
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Singapore Operational
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Sri Lanka Operational
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Ukraine Operational
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United States Operational
Email Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
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Singapore Operational
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United States Operational
RCS Operational
Canada Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
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United States Operational
MMS Operational
Canada Operational
Global (Europe) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
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India Operational
Indonesia Operational
Malaysia Operational
Mexico Operational
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Singapore Operational
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United Arab Emirates Operational
United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
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India Operational
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Mexico Operational
Pakistan Operational
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EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
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Turkey Operational
United Arab Emirates Operational
United States Operational
Mobile Push Notifications Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
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Turkey Operational
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United States Operational
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Global (Europe) Operational
Mobile Identity Operational
Brazil Operational
Global (Europe) Operational
India Operational
Integrations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
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Mexico Operational
Pakistan Operational
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United States Operational
SMPP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
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Malaysia Operational
Mexico Operational
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Vietnam Operational
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Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
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Japan Operational
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Singapore Operational
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United Arab Emirates Operational
United States Operational
Vietnam Operational
SMTP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Mexico Operational
Qatar Operational
United Arab Emirates Operational
United States Operational
Automation Studio (Journeys) Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Mexico Operational
Saudi Arabia Operational
United Arab Emirates Operational
United States Operational
Agent Workspace (Inbox) Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Mexico Operational
Saudi Arabia Operational
United Arab Emirates Operational
United States Operational
Chatbots Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Mexico Operational
Saudi Arabia Operational
United Arab Emirates Operational
United States Operational
Customer Profiles (CDP) Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Mexico Operational
Saudi Arabia Operational
United Arab Emirates Operational
United States Operational
Analytics & Insights Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Mexico Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Singapore - Planned Maintenance of Network Infrastructure Oct 1, 2026 06:00-07:00 UTC

We will be performing planned maintenance of network infrastructure at our Singapore data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed below which are hosted at Singapore data center.
Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 01 October 2026 06:00
End (UTC): 01 October 2026 07:00
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 18, 2026 - 12:38 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Oct 1, 2026 06:00-07:00 UTC

We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed below which are hosted at Global (Europe) data center.
Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 01 October 2026 06:00
End (UTC): 01 October 2026 07:00
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 18, 2026 - 12:29 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Oct 1, 2026 07:00-10:00 UTC

We will undergo routine patching of databases at our EU Region-locked data center.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 30 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 1 October 2026 07:00
End (UTC): 1 October 2026 10:00
Purpose: Database patching and maintenance
Posted on Sep 17, 2026 - 08:55 UTC

India - Planned Maintenance of Network Infrastructure Oct 1, 2026 20:00-23:00 UTC

We will be performing planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 01 October 2026 20:00
End (UTC): 01 October 2026 23:00
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 18, 2026 - 09:04 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Oct 1, 2026 22:00-23:00 UTC

We will undergo routine patching of databases at our EU Region-locked data center.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 30 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 1 October 2026 22:00
End (UTC): 1 October 2026 23:00
Purpose: Database patching and maintenance
Posted on Sep 17, 2026 - 11:09 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Oct 5, 2026 07:00-08:00 UTC

We will be performing maintenance on the database infrastructure responsible for campaign creation and processing for Moments Flows and Journeys services at our EU Region-locked data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, Infobip customers using Flows and Journeys may experience delays in starting or processing affected service elements during the maintenance window.

Start (UTC): 05 October 2026 07:00
End (UTC): 05 October 2026 08:00
Purpose: Database migration and infrastructure maintenance
Posted on Sep 17, 2026 - 14:36 UTC

India - Planned Maintenance of Network Infrastructure Part 1 Oct 5, 2026 20:00-23:00 UTC

We will be performing planned first part maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 05 October 2026 20:00
End (UTC): 05 October 2026 23:00
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 18, 2026 - 13:46 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Oct 6, 2026 07:00-08:00 UTC

We will undergo routine patching of database at our EU Region-locked data center.

During this activity you may experience brief service interruptions for Numbers service, which is listed in the section below. Component downtime may occur during a specific database restart, but the restart should take no longer than 30 minutes. Furthermore, since component is isolated within its own database, there will be no other disruptions during the maintenance window.

This patching is essential to keep our database up-to-date and ensure optimal performance.

Start (UTC): 6 October 2026 07:00
End (UTC): 6 October 2026 08:00
Purpose: Database patching and maintenance
Posted on Sep 17, 2026 - 14:07 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Oct 6, 2026 08:00-10:00 UTC

We will be performing maintenance on the database infrastructure instances responsible for handling Moments service campaign creation and processing, Answers service and Mobile Push and In-app messaging services at our Global (Europe) data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance of the Moments service.

Preventive measures have been implemented to minimize any potential impact; however, Infobip customers utilizing Moments may experience irregular service behavior and disruptions in campaign processing during the timeframe below.

Push messages sending and mobile registration creation which are features of Mobile Push and In-app messaging services will not be working during the maintenance timeframe.

Also, our customers utilizing Answers service might notice that creating chatbots from templates will not be available during the maintenance timeframe.

Start (UTC): 06 October 2026 08:00
End (UTC): 06 October 2026 10:00
Purpose: Infrastructure patching and maintenance
Posted on Sep 21, 2026 - 11:44 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Oct 6, 2026 19:00-22:00 UTC

We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center.

Start (UTC): 06 October 2026 19:00
End (UTC): 06 October 2026 22:00
Purpose: Router software upgrade and optimization
Posted on Sep 18, 2026 - 10:38 UTC

Indonesia - Planned Maintenance of Network Infrastructure Oct 7, 2026 06:00-08:00 UTC

We will be performing planned maintenance of network infrastructure at our Indonesia data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the Indonesia data center.

Start (UTC): 07 October 2026 06:00
End (UTC): 07 October 2026 08:00
Purpose: Router software upgrade and optimization
Posted on Sep 18, 2026 - 12:00 UTC

Global (Europe) - Planned Maintenance of AI Agents Service Oct 7, 2026 08:00-09:00 UTC

We will be undergoing planned maintenance of AI Agents service hosted at our Global (Europe) data center. The maintenance is done to improve and ensure optimal performance of AI Agents service.

During the maintenance window traffic will not be affected by this maintenance but clients will not be able to create or maintain agents.

Start (UTC): 07 October 2026 08:00
End (UTC): 07 October 2026 09:00
Purpose: Improve and ensure optimal performance of AI Agents service.
Posted on Sep 22, 2026 - 09:59 UTC

Global (Europe) and EU Region-locked - Planned Maintenance of RCS Sender Management Database Infrastructure Oct 7, 2026 09:00-10:00 UTC

We will be performing maintenance on the database infrastructure supporting RCS Sender Management at our Europe (Global) and Europe Region-locked data centers.

The goal of this work is to migrate the underlying RCS Sender Management database to new infrastructure ensuring the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, during the maintenance window, RCS Sender Management in the Customer Portal and the RCS Sender Management APIs may be unavailable. Customers may be unable to view senders, provider statuses, or test devices, create new senders, or request the launch of new senders. Only RCS Sender Management could be affected. RCS message traffic will not be impacted.

Start (UTC): 07 October 2026 09:00
End (UTC): 07 October 2026 10:00
Purpose: RCS Sender Management database migration and infrastructure maintenance
Posted on Sep 24, 2026 - 06:57 UTC

SSL certificate renewal of *.api.infobip.net Oct 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api.infobip.net, timeframe:
- Start (UTC): 07 October 11:00
- End (UTC): 07 October 17:00

SSL Certificate information:
- Common Name: *.api.infobip.net
- Subject Alternative Name: *.api.infobip.net, api.infobip.net
- Valid until (UTC): 2027-02-17 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 03, 2026 - 00:12 UTC

India - Planned Maintenance of Network Infrastructure Part 2 Oct 7, 2026 20:00-23:00 UTC

We will be performing planned second part maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 07 October 2026 20:00
End (UTC): 07 October 2026 23:00
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 18, 2026 - 13:58 UTC

Brazil - Planned Maintenance of Network Infrastructure Oct 8, 2026 06:00-08:00 UTC

We will be performing planned maintenance of network infrastructure at our Brazil data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Brazil data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 08 October 2026 06:00
End (UTC): 08 October 2026 08:00
Posted on Sep 23, 2026 - 14:26 UTC

Europe (Global) and Europe Region-locked - Planned maintenance of Customer Profiles (CDP) Oct 8, 2026 07:00-08:00 UTC

We will be performing maintenance on the database infrastructure supporting Customer Profiles at our Europe (Global) and Europe Region-locked data centers.

The goal of this work is to migrate the database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service.

Preventive measures have been implemented to minimize any potential impact; however, customers may be unable to create or edit computed attributes during the maintenance window. Values for existing computed attributes will also not be updated during this time.

Start (UTC): 08 October 2029 07:00
End (UTC): 08 October 2029 08:00
Purpose: Database migration and infrastructure maintenance
Posted on Sep 23, 2026 - 14:42 UTC

SSL certificate renewal of *.api-hk2.infobip.com Oct 8, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-hk2.infobip.com, timeframe:
- Start (UTC): 08 October 11:00
- End (UTC): 08 October 17:00

SSL Certificate information:
- Common Name: *.api-hk2.infobip.com
- Subject Alternative Name: *.api-hk2.infobip.com, api-hk2.infobip.com
- Valid until (UTC): 2027-02-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 06, 2026 - 01:21 UTC

South Africa - Planned Maintenance of Network Infrastructure Oct 8, 2026 12:00-14:00 UTC

We will be performing planned maintenance of network infrastructure at our South Africa data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the South Africa data center.

Start (UTC): 08 October 2026 12:00
End (UTC): 08 October 2026 14:00
Purpose: Router software upgrade and optimization
Posted on Sep 18, 2026 - 12:13 UTC

India - Planned Maintenance of Network Infrastructure Oct 8, 2026 17:30-22:30 UTC

We will be performing planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 08 October 2026 17:30
End (UTC): 08 October 2026 22:30
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 21, 2026 - 10:08 UTC

India - Planned Maintenance of Bulk Scheduling Service Oct 13, 2026 12:00-14:00 UTC

We will perform planned maintenance on the Bulk Scheduling Service database hosted in our India data center during the maintenance window specified below.

During the maintenance window, we expect a brief period, lasting up to a few minutes, during which the sending of accepted bulks may be delayed and users may be temporarily unable to create new bulks through the Customer Portal or HTTP API.

Start (UTC): 13 October 2026 12:00
End (UTC): 13 October 2026 14:00
Purpose: Bulk Scheduling Service upgrade and optimization
Posted on Sep 21, 2026 - 13:36 UTC

Pakistan - Planned Maintenance of Network Infrastructure Oct 13, 2026 19:00-22:00 UTC

We will be performing planned maintenance of network infrastructure at our Pakistan data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Pakistan data center.

Start (UTC): 13 October 2026 19:00
End (UTC): 13 October 2026 22:00
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 21, 2026 - 10:30 UTC

Global (Europe) - Planned Maintenance of Bulk Scheduling Service part 1 Oct 14, 2026 05:00-07:00 UTC

We will perform planned maintenance on the Bulk Scheduling Service database hosted in our Global (Europe) data center during the maintenance window specified below.

During the maintenance window, we expect a brief period, lasting up to a few minutes, during which the sending of accepted bulks may be delayed and users may be temporarily unable to create new bulks through the Customer Portal or HTTP API.

This maintenance will be carried out in two parts. The activity described in this notification is part 1.

Start (UTC): 14 October 2026 05:00
End (UTC): 14 October 2026 07:00
Purpose: Bulk Scheduling Service upgrade and optimization
Posted on Sep 21, 2026 - 13:55 UTC

United States - Planned Maintenance of Network Infrastructure Oct 15, 2026 05:00-08:00 UTC

We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United States data center.

Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 15 October 2026 05:00
End (UTC): 15 October 2026 08:00
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 21, 2026 - 10:43 UTC

Global (Europe) - Planned Maintenance of Bulk Scheduling Service part 2 Oct 15, 2026 05:00-07:00 UTC

We will perform planned maintenance on the Bulk Scheduling Service database hosted in our Global (Europe) data center during the maintenance window specified below.

During the maintenance window, we expect a brief period, lasting up to a few minutes, during which the sending of accepted bulks may be delayed and users may be temporarily unable to create new bulks through the Customer Portal or HTTP API.

This maintenance will be carried out in two parts. The activity described in this notification is part 2.

Start (UTC): 15 October 2026 05:00
End (UTC): 15 October 2026 07:00
Purpose: Bulk Scheduling Service upgrade and optimization
Posted on Sep 21, 2026 - 14:06 UTC

SSL certificate renewal of *.api-jb.infobip.com Oct 16, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-jb.infobip.com, timeframe:
- Start (UTC): 16 October 11:00
- End (UTC): 16 October 17:00

SSL Certificate information:
- Common Name: *.api-jb.infobip.com
- Subject Alternative Name: *.api-jb.infobip.com, api-jb.infobip.com
- Valid until (UTC): 2027-02-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 12, 2026 - 00:24 UTC

SSL certificate renewal of *.api-kz1.infobip.com Oct 16, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-kz1.infobip.com, timeframe:
- Start (UTC): 16 October 11:00
- End (UTC): 16 October 17:00

SSL Certificate information:
- Common Name: *.api-kz1.infobip.com
- Subject Alternative Name: *.api-kz1.infobip.com, api-kz1.infobip.com
- Valid until (UTC): 2027-02-28 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 14, 2026 - 00:17 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Oct 20, 2026 07:00-09:00 UTC

We will be performing maintenance on the database infrastructure responsible for handling traffic processing as well as additional internal communication for the WhatsApp and other messaging channels hosted at our EU Region-locked data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, Infobip customers utilizing WhatsApp and other messaging channels may experience traffic processing difficulties and delivery delays during the maintenance window.

Start (UTC): 20 October 2026 07:00
End (UTC): 20 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on Sep 29, 2026 - 11:23 UTC

United States - Planned Maintenance of Network Infrastructure Oct 22, 2026 05:00-08:00 UTC

We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United States data center.

Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 22 October 2026 05:00
End (UTC): 22 October 2026 08:00
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 21, 2026 - 10:52 UTC

SSL certificate renewal of *.api-sp3.infobip.com Oct 23, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-sp3.infobip.com
- Subject Alternative Name: *.api-sp3.infobip.com, api-sp3.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:52 UTC

SSL certificate renewal of *.api-sg1.infobip.com Oct 23, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-sg1.infobip.com
- Subject Alternative Name: *.api-sg1.infobip.com, api-sg1.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:55 UTC

SSL certificate renewal of *.api-my1.infobip.com Oct 23, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-my1.infobip.com
- Subject Alternative Name: *.api-my1.infobip.com, api-my1.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:49 UTC

SSL certificate renewal of *.api-us2.infobip.com Oct 23, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-us2.infobip.com
- Subject Alternative Name: *.api-us2.infobip.com, api-us2.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:50 UTC

SSL certificate renewal of *.api-han.infobip.com Oct 23, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-han.infobip.com
- Subject Alternative Name: *.api-han.infobip.com, api-han.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:53 UTC

SSL certificate renewal of *.api-se1.infobip.com Oct 28, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-se1.infobip.com, timeframe:
- Start (UTC): 28 October 11:00
- End (UTC): 28 October 17:00

SSL Certificate information:
- Common Name: *.api-se1.infobip.com
- Subject Alternative Name: *.api-se1.infobip.com, api-se1.infobip.com
- Valid until (UTC): 2027-03-10 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 24, 2026 - 12:49 UTC

Sep 30, 2026

EU Region-locked – Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 30, 07:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time:

Start (UTC): 30 September 2026 07:00
End (UTC): 30 September 2026 08:00
Sep 29, 12:51 UTC
Update - The maintenance has been postponed to a new date:

Start (UTC): 30 September 2026 07:00
End (UTC): 30 September 2026 08:00

We apologize for any inconvenience.
Sep 11, 13:17 UTC
Scheduled - We will be performing maintenance on the database infrastructure responsible for email sending using testing domains at our EU Region-locked data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

During the maintenance window, Infobip customers sending email through Infobip’s testing domains, such as free trial accounts that have not yet verified their own domain, may experience temporary unavailability, and such messages may fail with an error. Customers sending from their own verified domains will not be affected.

Start (UTC): 28 September 2026 07:00
End (UTC): 28 September 2026 08:00
Purpose: Database migration and infrastructure maintenance
Sep 11, 11:37 UTC

Sep 29, 2026

EU Region-locked - Planned Maintenance of Database Infrastructure
Completed - This is to inform you that the scheduled maintenance has been successfully completed.
Sep 29, 09:38 UTC
Verifying - Please note that we’ll need to extend the originally estimated end time of this maintenance due to prolonged work on the database infrastructure. We apologies for the inconvenience and will keep you updated.
Sep 29, 09:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:00 UTC
Scheduled - We will be performing maintenance on the database infrastructure responsible for campaign creation and processing for Moments Flows and Journeys services at our EU Region-locked data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, Infobip customers using Flows and Journeys may experience delays in starting or processing affected service elements during the maintenance window.

Start (UTC): 29 September 2026 08:00
End (UTC): 29 September 2026 09:00
Purpose: Database migration and infrastructure maintenance
Sep 10, 11:55 UTC

Sep 28, 2026

Qatar - Planned Maintenance of Database Infrastructure
Completed - This is to inform you that the scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 28, 13:54 UTC
Scheduled - We will undergo routine patching of databases at our Qatar data center.

During this activity, you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 08 October 2026 22:00
End (UTC): 09 October 2026 04:00
Purpose: Database patching and maintenance
Sep 24, 09:50 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - This is to inform you that the scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 28, 13:51 UTC
Scheduled - We will undergo routine patching of databases at our India and Singapore data centers. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 07 October 2026 16:00
End (UTC): 07 October 2026 20:00
Purpose: Database patching and maintenance
Sep 23, 14:13 UTC
United States - Planned Maintenance of Database Infrastructure
Completed - This is to inform you that the scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 28, 13:48 UTC
Scheduled - We will undergo routine database patching at our United States data center.

During this activity, you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 07 October 2026 04:00
End (UTC): 07 October 2026 08:00
Purpose: Database patching and maintenance
Sep 23, 14:03 UTC
United States - Planned Maintenance of Database Infrastructure
Completed - This is to inform you that the scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 28, 13:45 UTC
Scheduled - We will be conducting routine database patching at our United States data center within the specified time-frame.

During this activity you may experience brief service interruptions for features related to US Sender Registration accessible via the Customer Portal (Channels and Numbers) or HTTP API.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 07 October 2026 08:00
End (UTC): 07 October 2026 12:00
Purpose: Database patching and maintenance
Sep 23, 13:33 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - This is to inform you that the scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 28, 13:35 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: Global (Europe), EU Region-locked, Great Britain.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 07 October 2026 22:00
End (UTC): 08 October 2026 02:00
Purpose: Database patching and maintenance
Sep 23, 12:03 UTC
United States - Planned Maintenance of Database Infrastructure
Completed - This is to inform you that the scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 28, 13:28 UTC
Update - This is to inform you that the scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 28, 13:28 UTC
Scheduled - We will undergo routine patching of databases at our United States data center. During this process you may experience brief service interruptions for components listed below.

Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 06 October 2026 04:00
End (UTC): 06 October 2026 08:00
Purpose: Database patching and maintenance
Sep 22, 12:34 UTC
Multiple Location - Planned Maintenance of Database Infrastructure
Completed - This is to inform you that the scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 28, 13:23 UTC
Scheduled - We will undergo routine patching of databases at the Global (Europe), Europe region locked and South Africa data centers. During this activity, you may experience brief service interruptions for components listed in the section below, additionally you might experience issues with uploading or accessing files with the targeted audiences. You may also experience issues with creating new bots using templates.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 06 October 2026 22:00
End (UTC): 07 October 2026 02:00
Purpose: Database patching and maintenance
Sep 22, 11:50 UTC
Global (Europe) - Data Center Throughput Test
Completed - The scheduled maintenance has been completed.
Sep 28, 13:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 07:00 UTC
Scheduled - We will be conducting a throughput test on our Global (Europe) data center.

The goal of this test is to evaluate the efficiency of our systems under load. We have taken measures to preserve service continuity and minimize impact on our customer's experience - we anticipate that this activity will not result in any noticeable disruptions. However, there is a possibility that some intermittent processing issues may occur during the test.

Start (UTC): 28 September 2026 07:00
End (UTC): 28 September 2026 13:00
Purpose: Ensuring availability of client services during high load events.
Sep 14, 13:26 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - This is to inform you that the scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 28, 13:16 UTC
Scheduled - We will be conducting a routine patching of databases at our Malaysia, Indonesia and Hong Kong data centers. During this process, you may experience brief service disruptions in the components listed below.

Downtime may occur during a specific database restart, however, each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 06 October 2026 16:00
End (UTC): 06 October 2026 20:00
Purpose: Database patching and maintenance
Sep 22, 11:11 UTC
India and Indonesia - Planned Maintenance of Database Infrastructure
Completed - This is to inform you that the scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 28, 13:04 UTC
Scheduled - We will be conducting a routine patching of databases at our India and Indonesia data centers. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 01 October 2026 16:00
End (UTC): 01 October 2026 20:00
Purpose: Database patching and maintenance
Sep 18, 08:26 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - This is to inform you that the scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 28, 12:58 UTC
Scheduled - We will undergo routine patching of databases at our Brazil and United States data centers. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 01 October 2026 04:00
End (UTC): 01 October 2026 08:00
Purpose: Database patching and maintenance
Sep 18, 08:10 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - This is to inform you that the scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 28, 12:48 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: United Arab Emirates, Saudi Arabia, Great Britain, Pakistan, EU Region-locked, Global (Europe), South Africa.
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 01 October 2026 22:00
End (UTC): 02 October 2026 02:00
Purpose: Database patching and maintenance
Sep 18, 06:58 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - This is to inform you that the scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 28, 12:41 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: EU Region-locked, Great Britain, Pakistan, Qatar, and Turkey.
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 29 September 2026 22:00
End (UTC): 30 September 2026 02:00
Purpose: Database patching and maintenance
Sep 15, 11:01 UTC
EU Region-locked - Planned Maintenance of Database Infrastructure
Completed - This is to inform you that the scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 28, 11:05 UTC
Scheduled - We will undergo routine patching of database at our EU Region-locked data center.

During this activity you may experience brief service interruptions for Moments service, which is listed in the section below. Component downtime may occur during a specific database restart, but the restart should take no longer than 30 minutes. Furthermore, since component is isolated within its own database, there will be no other disruptions during the maintenance window.

This patching is essential to keep our database up-to-date and ensure optimal performance.

Start (UTC): 2 October 2026 07:00
End (UTC): 2 October 2026 08:00
Purpose: Database patching and maintenance
Sep 17, 12:02 UTC

Sep 27, 2026

SSL certificate renewal of *.infobip.com
Completed - Certificate renewal completed successfully
Sep 27, 11:14 UTC
In progress - Certificate renewal in progress
Sep 27, 11:13 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.infobip.com
- Subject Alternative Name: *.infobip.com, infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 28, 00:25 UTC
SSL certificate renewal of *.api.infobip.com
Completed - Certificate renewal completed successfully
Sep 27, 11:13 UTC
In progress - Certificate renewal in progress
Sep 27, 11:13 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api.infobip.com
- Subject Alternative Name: *.api.infobip.com, api.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 28, 00:19 UTC
SSL certificate renewal of *.api-ua1.infobip.com
Completed - Certificate renewal completed successfully
Sep 27, 11:13 UTC
In progress - Certificate renewal in progress
Sep 27, 11:13 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ua1.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api-ua1.infobip.com
- Subject Alternative Name: *.api-ua1.infobip.com, api-ua1.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 28, 00:17 UTC
SSL certificate renewal of *.api-in2.infobip.com
Completed - Certificate renewal completed successfully
Sep 27, 11:13 UTC
In progress - Certificate renewal in progress
Sep 27, 11:13 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-in2.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api-in2.infobip.com
- Subject Alternative Name: *.api-in2.infobip.com, api-in2.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 28, 00:16 UTC
SSL certificate renewal of *.api-eu1.infobip.com
Completed - Certificate renewal completed successfully
Sep 27, 11:12 UTC
In progress - Certificate renewal in progress
Sep 27, 11:12 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-eu1.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api-eu1.infobip.com
- Subject Alternative Name: *.api-eu1.infobip.com, api-eu1.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 28, 00:22 UTC
SSL certificate renewal of *.api-eu2.infobip.com
Completed - Certificate renewal completed successfully
Sep 27, 11:12 UTC
In progress - Certificate renewal in progress
Sep 27, 11:12 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-eu2.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api-eu2.infobip.com
- Subject Alternative Name: *.api-eu2.infobip.com, api-eu2.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 28, 00:23 UTC
SSL certificate renewal of *.openmarket.com
Completed - Certificate renewal completed successfully
Sep 27, 11:12 UTC
In progress - Certificate renewal in progress
Sep 27, 11:12 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.openmarket.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.openmarket.com
- Subject Alternative Name: *.openmarket.com, openmarket.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 28, 00:20 UTC
SSL certificate renewal of *.api-us.infobip.com
Completed - Certificate renewal completed successfully
Sep 27, 11:12 UTC
In progress - Certificate renewal in progress
Sep 27, 11:12 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-us.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api-us.infobip.com
- Subject Alternative Name: *.api-us.infobip.com, api-us.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 28, 00:14 UTC
United States - Emergency maintenance of Voice numbers and SIP trunk infrastructure
Completed - The scheduled maintenance has been completed.
Sep 27, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 22:00 UTC
Scheduled - We will be performing maintenance on the Voice numbers and SIP trunk infrastructure on our United States data center.

During the maintenance window, provisioning will be temporarily frozen. Number and trunk configuration requests submitted during this time will fail.

Call processing will not be affected.

Start (UTC): 26 September 2026 22:00
End (UTC): 27 September 2026 03:00
Purpose: Voice infrastructure data backup, migration, and validation
Sep 24, 13:43 UTC

Sep 26, 2026

Sep 25, 2026

Multiple Locations - Multiple services degradation
Resolved - This is to inform you that the occurred incident has been resolved. Multiple services including Moments, Customer Portal, Conversations, Answers, AgentOS, were affected and you may noticed processing issues or difficulties when attempting to log in to the Portal.

The issue occurred on multiple locations including Global (Europe), EU Region-locked, Pakistan, India, Saudi Arabia.

Start time (UTC): 25-09-2026 12:27
End time (UTC): 25-09-2026 12:57
Impact: Processing issues across multiple services and locations.
Sep 25, 13:09 UTC
Investigating - We're currently experiencing degradation of multiple services and channels including Customer Portal, HTTP API and others listed below. Impacted services are hosted across multiple locations including Global (Europe), Saudi Arabia, India, EU-Region locked, Pakistan, and others.

Our designated engineering teams are currently working on the occurred issue and we'll keep you updated accordingly.
Sep 25, 12:56 UTC

Sep 24, 2026

United States - Data Center Throughput Test
Completed - The scheduled maintenance has been completed.
Sep 24, 11:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:01 UTC
Scheduled - We will be conducting a throughput test on our United States data center.

The goal of this test is to evaluate the efficiency of our systems under load. We have taken measures to minimize the impact on our client's experience, and we anticipate that most clients will not notice any disruptions. However, there is a possibility that some intermittent processing issues may occur during the test.

Start (UTC): 24 September 2026 07:00
End (UTC): 24 September 2026 11:00
Purpose: Ensuring availability of client services during a high load events.
Sep 11, 07:39 UTC
India - Planned Disaster Recovery Test
Completed - The scheduled maintenance has been completed.
Sep 24, 08:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:00 UTC
Scheduled - As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test for services hosted in our India data center during the below specified time-frame:

Details:
Start: 24 September 2026 07:00 UTC
End: 24 September 2026 11:00 UTC
Purpose: Business Continuity Management requirements
Impact: Customers utilizing hosted services may experience minor disruptions or irregular traffic processing behavior within the timeframe above.

Thank you for your understanding, and should you have any questions regarding the activity, do not hesitate to contact us at support@infobip.com.
Sep 8, 09:40 UTC

Sep 23, 2026

United Arab Emirates - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 23, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:00 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our United Arab Emirates data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the United Arab Emirates data center.

Start (UTC): 23 September 2026 20:00
End (UTC): 23 September 2026 22:00
Purpose: Router software upgrade and optimization
Sep 4, 06:59 UTC

Sep 22, 2026

Singapore - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 22, 22:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:00 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our Singapore data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the Singapore data center.

Start (UTC): 22 September 2026 20:00
End (UTC): 22 September 2026 22:00
Purpose: Router software upgrade and optimization
Sep 4, 06:40 UTC
Global (Europe) - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 22, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 09:00 UTC
Scheduled - We will undergo routine patching of databases at our Global (Europe) data center.

During this activity, you may experience brief service interruptions affecting WhatsApp and other Chat App channels as well as their templates. As part of the migration process, certain database restarts may cause short periods of intermittent downtime, during which channel templates may be temporarily unavailable for management.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 22 September 2026 09:00
End (UTC): 22 September 2026 10:00
Purpose: Database patching and maintenance
Sep 8, 11:32 UTC
Brazil - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 22, 07:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:00 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our Brazil data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the Brazil data center.

Start (UTC): 22 September 2026 06:00
End (UTC): 22 September 2026 08:00
Purpose: Router software upgrade and optimization
Sep 3, 14:07 UTC

Sep 21, 2026

Global (Europe) - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 21, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 08:00 UTC
Scheduled - We will undergo routine patching of databases at our Global (Europe) data center.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 30 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 21 September 2026 08:00
End (UTC): 21 September 2026 09:00
Purpose: Database patching and maintenance
Sep 4, 09:55 UTC

Sep 20, 2026

No incidents reported.

Sep 19, 2026

India - WhatsApp Template Service Degradation
Resolved - The issue has been successfully resolved, and the service is once again operational.

Start (UTC): 19 September 2026 00:10
End (UTC): 19 September 2026 14:07
Impact: degraded performance when creating and previewing WhatsApp templates
Sep 19, 14:12 UTC
Investigating - We are experiencing issues with our WhatsApp templates service on India data center. You may experience issues when creating or previewing templates over Customer Portal. Our team is already investigating this issue and more information will follow soon.
Sep 19, 13:51 UTC

Sep 18, 2026

No incidents reported.

Sep 17, 2026

Pakistan - Portal login degradation and Customer Portal service intermittent
Resolved - The connectivity issue affecting our Pakistan Data Center has been resolved.
Start (UTC): 17 September 2026 15:12
End (UTC): 17 September 2026 17:18

Service to portal-pk2.infobip.com and related endpoints has returned to normal.
We apologize for any inconvenience caused.
Sep 17, 17:55 UTC
Monitoring - We have identified the connectivity issue at our Pakistan Data Center. Service is gradually recovering, though some customers may continue to experience intermittent delays or failed requests on portal-pk2.infobip.com and related endpoints.
More information to follow in the next update.
Sep 17, 17:18 UTC
Investigating - We are investigating an issue at our Pakistan data center that is impacting portal login at portal-pk2.infobip.com. Some API requests may also experience intermittent failures. Other data centers remain unaffected.
Our team is actively working to resolve the issue.
Sep 17, 15:31 UTC
SSL certificate renewal of *.api-ca2.infobip.com
Completed - Certificate renewal completed successfully
Sep 17, 11:17 UTC
In progress - Certificate renewal in progress
Sep 17, 11:17 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ca2.infobip.com, timeframe:
- Start (UTC): 17 September 11:00
- End (UTC): 17 September 17:00

SSL Certificate information:
- Common Name: *.api-ca2.infobip.com
- Subject Alternative Name: *.api-ca2.infobip.com, api-ca2.infobip.com
- Valid until (UTC): 2027-01-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Jul 16, 00:29 UTC
SSL certificate renewal of *.api-ca.infobip.com
Completed - Certificate renewal completed successfully
Sep 17, 11:17 UTC
In progress - Certificate renewal in progress
Sep 17, 11:17 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ca.infobip.com, timeframe:
- Start (UTC): 17 September 11:00
- End (UTC): 17 September 17:00

SSL Certificate information:
- Common Name: *.api-ca.infobip.com
- Subject Alternative Name: *.api-ca.infobip.com, api-ca.infobip.com
- Valid until (UTC): 2027-01-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Jul 16, 00:28 UTC

Sep 16, 2026

SSL certificate renewal of *.infobip.net
Completed - Certificate renewal completed successfully
Sep 16, 11:17 UTC
In progress - Certificate renewal in progress
Sep 16, 11:17 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.infobip.net, timeframe:
- Start (UTC): 16 September 11:00
- End (UTC): 16 September 17:00

SSL Certificate information:
- Common Name: *.infobip.net
- Subject Alternative Name: *.infobip.net, infobip.net
- Valid until (UTC): 2027-01-27 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Jul 13, 00:03 UTC
India - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been Canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 16, 08:53 UTC
Update - Due to needed coordination with data center provider, this maintenance has been postponed to a new date.

Start (UTC): 16 September 2026 20:00
End (UTC): 17 September 2026 01:00
Purpose: Network infrastructure upgrade and optimization

We apologize for any inconvenience caused.
Sep 9, 13:20 UTC
Update - This Maintenance has been postponed for the following dates:

Start (UTC): 14 September 2026 20:00
End (UTC): 15 September 2026 01:00
Purpose: Network infrastructure upgrade and optimization
Sep 1, 11:41 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 10 September 2026 21:00
End (UTC): 11 September 2026 01:00
Purpose: Network infrastructure upgrade and optimization
Aug 31, 06:36 UTC
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