Infobip system status

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EU Region-locked Operational

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Global (Europe) Operational

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EU Region-locked Operational

Global (Europe) Operational

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EU Region-locked - Planned Maintenance of Database Infrastructure Jul `6`, `2026` `07:00`-`08:00` UTC

We will undergo routine patching of databases at our EU Region-locked data center.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 06 July 2026 07:00
End (UTC): 06 July 2026 08:00
Purpose: Database patching and maintenance
Posted on Jun 18, 2026 - 11:35 UTC

Global (Europe) - Planned Maintenance of People Service Jul `7`, `2026` `18:00` - Jul `8`, `2026` `00:00` UTC

We will be undergoing planned maintenance of the People service at our Global (Europe) data center. This maintenance is being performed to improve and ensure optimal performance and reliability of the People service.

We have taken careful measures to minimize any potential impact on our clients’ experience however during the maintenance window, brief interruptions are still possible (of up to total of 30 minutes) when performing actions related to updating data within the People service.

Start (UTC): 07 July 2026 18:00
End (UTC): 08 July 2026 00:00
Purpose: Improve and ensure optimal performance and reliability of the People service.
Posted on Jun 12, 2026 - 08:14 UTC

Indonesia - Emergency Maintenance of Network Infrastructure Jul `8`, `2026` `08:00`-`11:00` UTC

We will undergo an emergency network maintenance activity at our Indonesia data center. This work will be performed by our Internet Service Provider (ISP). As part of ongoing infrastructure improvements, our ISP provider will upgrade the network infrastructure.

We do not expect any interruption to services hosted on Indonesia data center during this activity, however, as the site will temporarily rely on a single active provider during the upgrade, there is a small risk of connectivity impact if an unexpected issue occurs simultaneously on the secondary connection. Our teams will closely monitor the activity throughout the maintenance window to minimize any potential risk.

Start (UTC): 08 July 2026 08:00
End (UTC): 08 July 2026 11:00
Posted on Jul 02, 2026 - 10:29 UTC

EU - Region-locked - Planned Disaster Recovery Test Jul `9`, `2026` `07:00`-`11:00` UTC

As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test for services hosted in our EU Region-locked data center during the below specified time-frame:

Details:
Start: 09 July 2026 07:00 UTC
End: 09 July 2026 11:00 UTC
Purpose: Business Continuity Management requirements
Impact: Customers utilizing Conversations, Answers (SaaS products) and AgentOS may experience minor disruptions or irregular service behavior during processing within the timeframe above.

Thank you for your understanding, and should you have any questions regarding the activity, do not hesitate to contact us at support@infobip.com.
Posted on Jun 19, 2026 - 13:31 UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 1 Jul `9`, `2026` `21:00` - Jul `10`, `2026` `19:00` UTC

We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.

During the maintenance window, some services (including messaging channels and interfaces) may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.

The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.

This activity will be performed in multiple parts, each of which will have their own separate status page posts.

Part 1:
Start (UTC): 09 July 2026 21:00
End (UTC): 10 July 2026 19:00
Posted on Jul 02, 2026 - 07:41 UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 2 Jul `13`, `2026` `07:00`-`19:00` UTC

We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.

During the maintenance window, some services (including messaging channels and interfaces) may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.

The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.

This activity will be performed in multiple parts, each of which will have their own separate status page posts.

Part 2:
Start (UTC): 13 July 2026 07:00
End (UTC): 13 July 2026 19:00
Posted on Jul 02, 2026 - 07:51 UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 3 Jul `14`, `2026` `07:00`-`19:00` UTC

We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.

During the maintenance window, some services (including messaging channels and interfaces) may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.

The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.

This activity will be performed in multiple parts, each of which will have their own separate status page posts.

Part 3:
Start (UTC): 14 July 2026 07:00
End (UTC): 14 July 2026 19:00
Posted on Jul 02, 2026 - 08:01 UTC

Global (Europe) - Planned Infrastructure Migration of Database Servers Jul `14`, `2026` `07:00`-`08:00` UTC

We will be performing a planned infrastructure migration of database servers hosted in our Global (Europe) data center.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This migration is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 14 July 2026 07:00
End (UTC): 14 July 2026 08:00
Purpose: Database migration and maintenance
Posted on Jun 30, 2026 - 08:11 UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 4 Jul `15`, `2026` `07:00`-`19:00` UTC

We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.

During the maintenance window, some services (including messaging channels and interfaces) may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.

The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.

This activity will be performed in multiple parts, each of which will have their own separate status page posts.

Part 4:
Start (UTC): 15 July 2026 07:00
End (UTC): 15 July 2026 19:00
Posted on Jul 02, 2026 - 08:10 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Jul `16`, `2026` `05:00`-`06:00` UTC

We will undergo routine patching of databases at our Global (Europe) data center.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 30 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 16 July 2026 05:00
End (UTC): 16 July 2026 06:00
Purpose: Database patching and maintenance
Posted on Jul 02, 2026 - 11:05 UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 5 Jul `16`, `2026` `07:00`-`19:00` UTC

We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.

During the maintenance window, some services (including messaging channels and interfaces) may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.

The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.

This activity will be performed in multiple parts, each of which will have their own separate status page posts.

Part 5:
Start (UTC): 16 July 2026 07:00
End (UTC): 16 July 2026 19:00
Posted on Jul 02, 2026 - 08:18 UTC

Turkey - Planned Maintenance of Network Infrastructure Jul `17`, `2026` `19:00`-`21:00` UTC

We will be performing planned maintenance of network infrastructure at our Turkey data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Turkey data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 17 July 2026 19:00
End (UTC): 17 July 2026 21:00
Purpose: Network infrastructure upgrade and optimization
Posted on Jul 01, 2026 - 10:47 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Jul `21`, `2026` `07:00`-`10:00` UTC

We will undergo routine patching of databases at our Global (Europe) data center.

During this activity, you may experience brief service interruptions affecting the components listed below. Temporary downtime may occur during specific database restart activities required as part of the migration process, however each interruption is expected to last no longer than 30 minutes. Since the affected components are isolated within their own databases, there will be no simultaneous disruption across all listed services.

The impacted services include Exchange and Integrations, People Attributes and Analytics, Segments in Flows, KnowledgeBase, and Generic Context Cards in Answers.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 21 July 2026 07:00
End (UTC): 21 July 2026 10:00
Purpose: Database patching and maintenance
Posted on Jul 02, 2026 - 11:51 UTC

SSL certificate renewal of *.api-sa2.infobip.com Jul `30`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-sa2.infobip.com, timeframe:
- Start (UTC): 30 July 11:00
- End (UTC): 30 July 17:00

SSL Certificate information:
- Common Name: *.api-sa2.infobip.com
- Subject Alternative Name: *.api-sa2.infobip.com, api-sa2.infobip.com
- Valid until (UTC): 2026-12-12 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on May 28, 2026 - 00:24 UTC

SSL certificate renewal of *.messaging-service.com Aug `6`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.messaging-service.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.messaging-service.com
- Subject Alternative Name: *.messaging-service.com, messaging-service.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:29 UTC

SSL certificate renewal of *.api-br.infobip.com Aug `6`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-br.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-br.infobip.com
- Subject Alternative Name: *.api-br.infobip.com, api-br.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:24 UTC

SSL certificate renewal of *.api-id.infobip.com Aug `6`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-id.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-id.infobip.com
- Subject Alternative Name: *.api-id.infobip.com, api-id.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:26 UTC

SSL certificate renewal of *.api-in.infobip.com Aug `6`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-in.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-in.infobip.com
- Subject Alternative Name: *.api-in.infobip.com, api-in.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:31 UTC

SSL certificate renewal of *.api-sg.infobip.com Aug `6`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-sg.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-sg.infobip.com
- Subject Alternative Name: *.api-sg.infobip.com, api-sg.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:32 UTC

SSL certificate renewal of *.api-hk.infobip.com Aug `6`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-hk.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-hk.infobip.com
- Subject Alternative Name: *.api-hk.infobip.com, api-hk.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:28 UTC

SSL certificate renewal of *.api-id1.infobip.com Aug `13`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-id1.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: *.api-id1.infobip.com
- Subject Alternative Name: *.api-id1.infobip.com, api-id1.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:21 UTC

SSL certificate renewal of *.email-api-in.infobip.com Aug `13`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.email-api-in.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: *.email-api-in.infobip.com
- Subject Alternative Name: *.email-api-in.infobip.com, email-api-in.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:22 UTC

SSL certificate renewal of api-za.infobip.com Aug `13`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate api-za.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: api-za.infobip.com
- Subject Alternative Name: api-za.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:16 UTC

SSL certificate renewal of *.email-api.infobip.com Aug `13`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.email-api.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: *.email-api.infobip.com
- Subject Alternative Name: *.email-api.infobip.com, email-api.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:26 UTC

SSL certificate renewal of api-vn.infobip.com Aug `13`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate api-vn.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: api-vn.infobip.com
- Subject Alternative Name: api-vn.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:19 UTC

SSL certificate renewal of *.email-api-us.infobip.com Aug `13`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.email-api-us.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: *.email-api-us.infobip.com
- Subject Alternative Name: *.email-api-us.infobip.com, email-api-us.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:24 UTC

SSL certificate renewal of *.mms.infobip.com Aug `19`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.mms.infobip.com, timeframe:
- Start (UTC): 19 August 11:00
- End (UTC): 19 August 17:00

SSL Certificate information:
- Common Name: *.mms.infobip.com
- Subject Alternative Name: *.mms.infobip.com, mms.infobip.com
- Valid until (UTC): 2026-12-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 15, 2026 - 14:07 UTC

SSL certificate renewal of *.api-us3.infobip.com Sep `2`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-us3.infobip.com, timeframe:
- Start (UTC): 02 September 11:00
- End (UTC): 02 September 17:00

SSL Certificate information:
- Common Name: *.api-us3.infobip.com
- Subject Alternative Name: *.api-us3.infobip.com, api-us3.infobip.com
- Valid until (UTC): 2027-01-13 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 29, 2026 - 00:46 UTC

SSL certificate renewal of *.api-ny2.infobip.com Sep `3`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-ny2.infobip.com, timeframe:
- Start (UTC): 03 September 11:00
- End (UTC): 03 September 17:00

SSL Certificate information:
- Common Name: *.api-ny2.infobip.com
- Subject Alternative Name: *.api-ny2.infobip.com, api-ny2.infobip.com
- Valid until (UTC): 2027-01-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 30, 2026 - 00:48 UTC

SSL certificate renewal of *.api-ae2.infobip.com Sep `3`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-ae2.infobip.com, timeframe:
- Start (UTC): 03 September 11:00
- End (UTC): 03 September 17:00

SSL Certificate information:
- Common Name: *.api-ae2.infobip.com
- Subject Alternative Name: *.api-ae2.infobip.com, api-ae2.infobip.com
- Valid until (UTC): 2027-01-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 30, 2026 - 00:46 UTC

SSL certificate renewal of *.mxtelecom.com Sep `3`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.mxtelecom.com, timeframe:
- Start (UTC): 03 September 11:00
- End (UTC): 03 September 17:00

SSL Certificate information:
- Common Name: *.mxtelecom.com
- Subject Alternative Name: *.mxtelecom.com, mxtelecom.com
- Valid until (UTC): 2027-01-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 30, 2026 - 00:49 UTC

Past Incidents

Jul 4, 2026

No incidents reported today.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

Pakistan - General Connectivity degradation

Resolved - The incident has been resolved.

Start (UTC): 02 July 2026 13:03
End (UTC): 02 July 2026 19:54

Impact: Clients may have experienced intermittent issues or degraded performance when using services hosted or routed through Pakistan, including Portal, Email, Voice, WhatsApp, and Broadcast. The impact included pages not loading, infinite loading, request failures, intermittent service availability, and possible 5xx errors. Due to the packet loss, visibility on the logs side was limited during the incident, so the full traffic impact could not be confirmed at that time. From the available data, some 5xx errors were observed, mostly pointing to CUP.
Jul 2, 20:35 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 20:19 UTC

Identified - The issue has been identified and a fix is being implemented.
Jul 2, 20:10 UTC

Investigating - We are currently experiencing a general connectivity degradation at the Pakistan data center.

Our clients may notice issues when using services hosted or routed through this location, including Portal access, Email, Voice, WhatsApp, Broadcast and People. The impact may include errors, degraded performance, pages not loading, or intermittent service availability.

Our team is working with the relevant provider to resolve the issue. More details will be shared in the next update.
Jul 2, 19:39 UTC

SSL certificate renewal of api3.infobip.com

Completed - Certificate renewal completed successfully
Jul 2, 11:13 UTC

In progress - Certificate renewal in progress
Jul 2, 11:13 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate api3.infobip.com, timeframe:
- Start (UTC): 02 July 11:00
- End (UTC): 02 July 17:00

SSL Certificate information:
- Common Name: api3.infobip.com
- Subject Alternative Name: api3.infobip.com
- Valid until (UTC): 2026-11-15 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
May 1, 00:22 UTC

Jul 1, 2026

Global (Europe) - Mobile Push Notifications Degradation

Resolved - The issue has been successfully resolved, and the service is once again fully operational.

During the incident, you may have experienced issues in sending push notifications through API.

Start time (UTC): 01-07-2026 03:33
End time (UTC): 01-07-2026 05:30

Impact: Clients are not able to send push notifications through API
Jul 1, 05:49 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 05:44 UTC

Investigating - We are currently experiencing degraded performance affecting our Mobile Push Notifications service. You may experience issues sending push notifications through the API.

Our team is actively investigating the issue and will provide further updates as soon as they become available.
Jul 1, 05:09 UTC

Jun 30, 2026

India - SMPP service degradation

Resolved - The incident has been resolved.

Start (UTC): 30 June 2026 07:10
End (UTC): 30 June 2026 09:37
Jun 30, 09:40 UTC

Update - We are continuing to investigate this issue.
Jun 30, 09:29 UTC

Investigating - We are currently experiencing an issue with our SMPP service at India data center.
Our clients may notice an issue with establishing SMPP bind.
Our team is working on resolving the issue, more details will be shared in the next update.
Jun 30, 09:10 UTC

Multiple Locations - Customer Portal issues

Resolved - The issue has been successfully resolved, and the service is once again operational.

During the incident, you may have experienced issues with portal access.

Start (UTC): 30 June 2026 07:22
End (UTC): 30 June 2026 07:49
Impact: Customer portal access
Jun 30, 08:01 UTC

Update - We are continuing to investigate this issue.
Jun 30, 07:48 UTC

Investigating - We are experiencing a degradation of our Customer Portal services. You may experience a blank page or an unexpected error being returned on portal pages.

Our team is investigating the issue, and we will post further updates.
Jun 30, 07:47 UTC

Jun 29, 2026

Multiple Locations - Customer Portal Login issues

Resolved - The issue has been successfully resolved and the service is once again fully operational.
We had experienced degradation of our Customer Portal in all of our Data Centers.

Start: 29 June 2026 14:20 UTC
End: 29 June 2026 14:53 UTC

Impact: The incident caused a general degradation of our Customer Portal Login in Multiple data centers.
Jun 29, 15:00 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 14:55 UTC

Identified - The issue has been identified and a fix is being implemented.
Jun 29, 14:52 UTC

Investigating - We are experiencing a degradation of our Customer portal services. You may experience issues while login in.
Jun 29, 14:51 UTC

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

Global (Europe) - Multiple services degradation

Resolved - This is to inform you that the incident has been resolved and all affected services have been restored to full functionality.

Start: 25 June 2026, 10:52 UTC
End: 25 June 2026, 13:16 UTC

Impact: The incident caused a general degradation of multiple hosted channels and services on our Global (Europe) data center. Customers utilizing channels such as WhatsApp, Voice, Viber, SMS, RCS, Email, and LINE may have observed processing delays and interrupted traffic flow. Additionally, Conversations and Moments services were impacted by irregular message processing and delays.
Jun 25, 13:25 UTC

Monitoring - A fix has been implemented, and we are monitoring the situation with the impacted services.
Jun 25, 13:18 UTC

Update - Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.
Jun 25, 12:43 UTC

Update - We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.
Jun 25, 12:14 UTC

Update - Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
Jun 25, 11:45 UTC

Investigating - This is to inform you that we are currently experiencing issues with multiple hosted services and channels in our Global (Europe) data centers. You may notice problems with traffic processing across multiple channels, including WhatsApp, Voice, and Email, and others - as well as service difficulties when using Conversations and Moments.
Jun 25, 11:16 UTC

SSL certificate renewal of *.call-link.com

Completed - Certificate renewal completed successfully
Jun 25, 11:44 UTC

In progress - Certificate renewal in progress
Jun 25, 11:44 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.call-link.com, timeframe:
- Start (UTC): 25 June 11:00
- End (UTC): 25 June 17:00

SSL Certificate information:
- Common Name: *.call-link.com
- Subject Alternative Name: *.call-link.com, call-link.com
- Valid until (UTC): 2026-11-07 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Apr 23, 00:12 UTC

SSL certificate renewal of api-in.bsmart.in

Completed - Certificate renewal completed successfully
Jun 25, 11:44 UTC

In progress - Certificate renewal in progress
Jun 25, 11:44 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate api-in.bsmart.in, timeframe:
- Start (UTC): 25 June 11:00
- End (UTC): 25 June 17:00

SSL Certificate information:
- Common Name: api-in.bsmart.in
- Subject Alternative Name: api-in.bsmart.in
- Valid until (UTC): 2026-11-07 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Apr 23, 00:10 UTC

United Arab Emirates - Planned Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Jun 25, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 22:00 UTC

Scheduled - We will be performing planned maintenance at our United Arab Emirates data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however, intermittent connectivity interruptions may occur for services hosted at the United Arab Emirates data center. Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 24 June 2026 22:00
End (UTC): 25 June 2026 02:00
Jun 5, 08:58 UTC

Jun 24, 2026

Global (Europe) - Moments Services Degradation

Resolved - The issue affecting Moments Services has been successfully resolved and the product is once again fully operational.

Start: 24 June 2026 12:46 UTC
End: 24 June 2026 16:37 UTC

Impact: The incident caused a general degradation of the Moments service, resulting in delayed processing of messages and actions across all channels when used via Moments. Traffic outside of Moments was not affected. The issue has been fully resolved, all queued messages have been processed, and the system is now operating normally.
Jun 24, 17:04 UTC

Update - We have identified the root cause of this incident, and our engineering team is actively working on a solution.

Some messages processed during the incident window may experience delays and will be reprocessed once services are fully restored.

We will provide further updates once the services have been confirmed to have recovered.
Jun 24, 15:41 UTC

Update - Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
Jun 24, 13:48 UTC

Identified - We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
Jun 24, 13:30 UTC

Investigating - This is to inform you that we are currently experiencing degradation with multiple services.
You may observe delays with usage and processing.
Our team is working on this and more updates will follow in the next update.
Jun 24, 13:10 UTC

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

Multiple Locations - Customer Portal Service degradation

Resolved - The issue has been successfully resolved and the service is once again fully operational.
We had experienced degradation of our Customer Portal in all of our Data Centers.

Start: 21 June 2026 18:55 UTC
End: 21 June 2026 19:53 UTC

Impact: You may have experienced issue to log in the Customer Portal.
Jun 21, 20:27 UTC

Update - We are continuing to monitor for any further issues.
Jun 21, 20:08 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 19:59 UTC

Investigating - We are experiencing a degradation of our Customer portal services. You may experience issues while login in.
Jun 21, 19:51 UTC

Jun 20, 2026

No incidents reported.

Infobip system status

Infobip system status history

All Systems Operational

Scheduled Maintenance

EU Region-locked - Planned Maintenance of Database Infrastructure Jul 6, 2026 07:00-08:00 UTC

Global (Europe) - Planned Maintenance of People Service Jul 7, 2026 18:00 - Jul 8, 2026 00:00 UTC

Indonesia - Emergency Maintenance of Network Infrastructure Jul 8, 2026 08:00-11:00 UTC

EU - Region-locked - Planned Disaster Recovery Test Jul 9, 2026 07:00-11:00 UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 1 Jul 9, 2026 21:00 - Jul 10, 2026 19:00 UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 2 Jul 13, 2026 07:00-19:00 UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 3 Jul 14, 2026 07:00-19:00 UTC

Global (Europe) - Planned Infrastructure Migration of Database Servers Jul 14, 2026 07:00-08:00 UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 4 Jul 15, 2026 07:00-19:00 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Jul 16, 2026 05:00-06:00 UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 5 Jul 16, 2026 07:00-19:00 UTC

Turkey - Planned Maintenance of Network Infrastructure Jul 17, 2026 19:00-21:00 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Jul 21, 2026 07:00-10:00 UTC

SSL certificate renewal of *.api-sa2.infobip.com Jul 30, 2026 11:00-17:00 UTC

SSL certificate renewal of *.messaging-service.com Aug 6, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-br.infobip.com Aug 6, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-id.infobip.com Aug 6, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-in.infobip.com Aug 6, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-sg.infobip.com Aug 6, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-hk.infobip.com Aug 6, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-id1.infobip.com Aug 13, 2026 11:00-17:00 UTC

SSL certificate renewal of *.email-api-in.infobip.com Aug 13, 2026 11:00-17:00 UTC

SSL certificate renewal of api-za.infobip.com Aug 13, 2026 11:00-17:00 UTC

SSL certificate renewal of *.email-api.infobip.com Aug 13, 2026 11:00-17:00 UTC

SSL certificate renewal of api-vn.infobip.com Aug 13, 2026 11:00-17:00 UTC

SSL certificate renewal of *.email-api-us.infobip.com Aug 13, 2026 11:00-17:00 UTC

SSL certificate renewal of *.mms.infobip.com Aug 19, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-us3.infobip.com Sep 2, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-ny2.infobip.com Sep 3, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-ae2.infobip.com Sep 3, 2026 11:00-17:00 UTC

SSL certificate renewal of *.mxtelecom.com Sep 3, 2026 11:00-17:00 UTC

Past Incidents

EU Region-locked - Planned Maintenance of Database Infrastructure Jul `6`, `2026` `07:00`-`08:00` UTC

Global (Europe) - Planned Maintenance of People Service Jul `7`, `2026` `18:00` - Jul `8`, `2026` `00:00` UTC

Indonesia - Emergency Maintenance of Network Infrastructure Jul `8`, `2026` `08:00`-`11:00` UTC

EU - Region-locked - Planned Disaster Recovery Test Jul `9`, `2026` `07:00`-`11:00` UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 1 Jul `9`, `2026` `21:00` - Jul `10`, `2026` `19:00` UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 2 Jul `13`, `2026` `07:00`-`19:00` UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 3 Jul `14`, `2026` `07:00`-`19:00` UTC

Global (Europe) - Planned Infrastructure Migration of Database Servers Jul `14`, `2026` `07:00`-`08:00` UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 4 Jul `15`, `2026` `07:00`-`19:00` UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Jul `16`, `2026` `05:00`-`06:00` UTC

Multiple Locations - Planned Infrastructure Migration of Database Servers - Part 5 Jul `16`, `2026` `07:00`-`19:00` UTC

Turkey - Planned Maintenance of Network Infrastructure Jul `17`, `2026` `19:00`-`21:00` UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Jul `21`, `2026` `07:00`-`10:00` UTC

SSL certificate renewal of *.api-sa2.infobip.com Jul `30`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.messaging-service.com Aug `6`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-br.infobip.com Aug `6`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-id.infobip.com Aug `6`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-in.infobip.com Aug `6`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-sg.infobip.com Aug `6`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-hk.infobip.com Aug `6`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-id1.infobip.com Aug `13`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.email-api-in.infobip.com Aug `13`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of api-za.infobip.com Aug `13`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.email-api.infobip.com Aug `13`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of api-vn.infobip.com Aug `13`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.email-api-us.infobip.com Aug `13`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.mms.infobip.com Aug `19`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-us3.infobip.com Sep `2`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-ny2.infobip.com Sep `3`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-ae2.infobip.com Sep `3`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.mxtelecom.com Sep `3`, `2026` `11:00`-`17:00` UTC