Infobip Status

Update - We are continuing to investigate this issue.
Sep 28, 2022 - 14:18 UTC

Identified - Our engineers have found that interfaces other than API are also affected. They're still working on a resolution.
Sep 28, 2022 - 12:36 UTC

Update - We are continuing to investigate this issue.
Sep 28, 2022 - 12:34 UTC

Investigating - We are currently experiencing issues with campaign processing delays.
Start time: 28.09.2022 11:08 UTC
Are engineers are currently working on a resolution.
Sep 28, 2022 - 12:34 UTC

EMEA - Applications Operational

Customer Portal Login/Homepage Operational

People Operational

Moments Operational

Analyze Operational

Conversations Operational

Answers Operational

Things Operational

Channels and Numbers Operational

Other Portal apps Operational

EMEA - Channels Operational

SMS Operational

Number Lookup Operational

Voice Operational

Email Operational

RCS Operational

MMS Operational

WhatsApp Business Operational

ChatApps Operational

Live Chat Operational

Mobile App Messaging (Push) Operational

USSD Operational

Mobile Identity Operational

EMEA - Interface/API Degraded Performance

SMPP Degraded Performance

HTTP API Degraded Performance

SIP trunk Degraded Performance

SMTP Degraded Performance

AMERICAS (NAM) - Applications Operational

Customer Portal Login/Homepage Operational

People Operational

Moments Operational

Analyze Operational

Conversations Operational

Answers Operational

Things Operational

Channels and Numbers Operational

Other Portal Apps Operational

AMERICAS (NAM) - Channels Operational

SMS Operational

Number Lookup Operational

Voice Operational

Email Operational

RCS Operational

MMS Operational

WhatsApp Business Operational

ChatApps Operational

Live Chat Operational

Mobile App Messaging (Push) Operational

AMERICAS (NAM) - Interface/API Operational

SMPP Operational

HTTP API Operational

SIP Trunk Operational

SMTP Operational

AMERICAS (LATAM) - Channels Operational

SMS Operational

Number Lookup Operational

Voice Operational

WhatsApp Business Operational

ChatApps Operational

Live Chat Operational

Mobile Identity Operational

AMERICAS (LATAM) - Interface/API Operational

SMPP Operational

HTTP API Operational

SIP Trunk Operational

APAC - Applications Operational

Customer Portal Login/Homepage Operational

People Operational

Moments Operational

Analyze Operational

Conversations Operational

Answers Operational

Things Operational

Channels and Numbers Operational

Other Portal Apps Operational

APAC - Channels Operational

SMS Operational

Number Lookup Operational

Voice Operational

MMS Operational

WhatsApp Business Operational

ChatApps Operational

Live Chat Operational

Mobile Identity Operational

APAC - Interface/API Operational

SMPP Operational

HTTP API Operational

SIP trunk Operational

INDIA - Applications Operational

Customer Portal Login/Homepage Operational

People Operational

Moments Operational

Analyze Operational

Conversations Operational

Answers Operational

Things Operational

Channels and Numbers Operational

Other Portal Apps Operational

INDIA - Channels Operational

SMS Operational

Number Lookup Operational

Voice Operational

Email Operational

RCS Operational

WhatsApp Business Operational

ChatApps Operational

Live Chat Operational

Mobile Identity Operational

INDIA - Interface/API Operational

SMPP Operational

HTTP API Operational

SIP Trunk Operational

SMTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

AMERICAS (NAM): MMS IP address change planned maintenance Sep 29, 2022 06:00-10:00 UTC

This is to inform you that we will be updating the DNS record for mms.openmarket.com endpoint, connected to the MMS Platform.

We kindly ask you to adjust your outbound firewall rules to support new IP addresses:

185.255.11.91
185.255.11.92
185.255.11.93
185.255.9.91
185.255.9.92
185.255.9.93
208.93.48.91
208.93.48.92
208.93.48.93

Our source IP when connecting to your server for MO/DR push will remain the same.

The service will remain operational during the planned activity and we do not expect it to be impacted.
Posted on Sep 09, 2022 - 11:50 UTC

AMERICAS (NAM): MMS service regular Disaster Recovery test Sep 29, 2022 08:00-11:00 UTC

During the maintenance window, we will be performing a regular Disaster Recovery test of the MMS service as a part of Business Continuity Management (BCM) requirements. Service downtime is not expected.

Note that this activity follows and is directly related to the "AMERICAS (NAM): MMS IP address change planned maintenance" - https://status.infobip.com/incidents/n4x97ph5z6mc
Posted on Sep 16, 2022 - 11:14 UTC

INDIA (Mumbai) Data Center Planned Maintenance Sep 29, 2022 15:30 - Sep 30, 2022 03:30 UTC

We will undergo a scheduled maintenance on our INDIA (Mumbai) Data Center with the goal of performing network infrastructure upgrades. During the maintenance window, downtime of hosted services of 1 hour is expected.
Posted on Sep 16, 2022 - 10:15 UTC

Renewal of *.infobip.net SSL certificate Oct 5, 2022 11:00-16:00 UTC

Dear Customer,

This is to inform you that we will be performing the renewal of our wildcard certificate for the *.infobip.net domain during the below-specified timeframe. The change will only affect the clients who are pinning the certificate on their side, and they would need to add the new trusted certificate in order to establish a secure connection towards our services (Certificate pinning is trusting only specific certificates, ignoring the trust via Certificate Authority).

In case you are not utilizing certificate pinning, you can disregard this notification.
Posted on Sep 26, 2022 - 10:46 UTC

AMERICAS (NAM) (United States East Coast) Data Center Planned Maintenance Oct 6, 2022 06:00-09:00 UTC

We will undergo a scheduled maintenance on our AMERICAS (NAM) (United States East Coast) Data Center with the goal of performing hardware upgrades on the network infrastructure. Within the maintenance window, cumulative downtime of up to 15 minutes is expected on hosted services.
Posted on Sep 15, 2022 - 10:11 UTC

INDIA (Mumbai) Data Center Planned Maintenance Oct 10, 2022 15:30 - Oct 11, 2022 03:30 UTC

We will be undergoing a scheduled maintenance on our INDIA (Mumbai) Data Center in order to perform network infrastructure upgrades. During the maintenance window, downtime of hosted services up to a maximum of 1 hour is expected although we will try to minimize it further as much as possible.
Posted on Sep 23, 2022 - 08:36 UTC

EMEA (DE) - People module Planned Maintenance Oct 11, 2022 07:00-12:00 UTC

We will undergo a scheduled maintenance to perform an upgrade of People service. During the maintenance, cumulative downtime of one (1) minute is excepted where updates to People module will not be available.
Posted on Sep 22, 2022 - 10:56 UTC

EMEA (RU) Data Center Planned Maintenance Oct 11, 2022 20:00-23:00 UTC

We will be undergoing a scheduled maintenance of our EMEA (RU) datacenter with the goal of performing general improvements on the internal infrastructure. Within the maintenance window, cumulative downtime of up to 5 minutes is expected on hosted services.
Posted on Sep 20, 2022 - 12:51 UTC

Past Incidents

Sep 28, 2022

Emergency maintenance EMEA (DE) datacenter - Conversations, Moments (with transfer to agent), Answers

Completed - Dear Customer,

This is to inform you that the earlier announced emergency maintenance of our EMEA (DE) datacenter affecting applications Conversations, Moments (with transfer to agent), Answers has been successfully completed.
We can confirm that the maintenance downtime manifested briefly in two instances for a few minutes with delayed or rejected Conversations.

Thank you for your understanding and patience in this matter.
Sep 28, 09:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 08:30 UTC

Scheduled - Dear Customer,

Please be informed that there will be an emergency maintenance on our EMEA (DE) datacenter.
The maintenance will affect applications: Conversations, Moments (with transfer to agent), Answers, with a downtime expected of one hour.

We apologize for any potential inconvenience caused and thank you for your understanding and patience in this matter.
Sep 28, 08:24 UTC

AMERICAS (NAM) (United States East Coast) Data Center Planned Maintenance

Completed - The scheduled maintenance has been successfully completed. Our tests indicate that everything is working properly after the maintenance.
Sep 28, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 06:00 UTC

Scheduled - We will be undergoing a planned maintenance in order to perform network infrastructure upgrades on our AMERICAS (NAM) (United States East Coast) Data Center. Cumulative downtime of up to 15 minutes is expected on hosted services within the planned maintenance period.
Sep 14, 11:51 UTC

EMEA (DE) - Answers and Conversations services degradation

Resolved - A fix has been deployed and the incident has been resolved. Answers and Conversations services are now working as expected.

Start Time: 27.9.2022 13:00 UTC
End Time: 27.09.2022 23:07 UTC
Impact: Answers and Conversation traffic processing delays
Sep 28, 00:37 UTC

Update - Our engineers still continuing to work on a fix for this issue.
Sep 27, 20:07 UTC

Update - Our engineers still continuing to work on a fix for this issue.
Sep 27, 18:00 UTC

Update - Our engineers still continuing to work on a fix for this issue.
Sep 27, 16:16 UTC

Update - Our engineers still continuing to work on a fix for this issue.
Sep 27, 15:15 UTC

Identified - The issue has been identified by our engineers and they are working on the fix.
Sep 27, 14:24 UTC

Update - We are continuing to investigate this issue.
Sep 27, 14:05 UTC

Investigating - We are experiencing service degradation with the Answers and Conversations services, our engineers are currently investigating the issue, delay in traffic processing is expected.
Sep 27, 14:00 UTC

Sep 27, 2022

EMEA (DE) - HTTP API service degradation

Resolved - We have observed an issue with HTTP API service on our EMEA (DE) data center.

Start (UTC): 27.9.2022 10:33
End (UTC): 27.9.2022 10:36
Service impact: HTTP API requests for Email and Mobile App Messaging reverted error 500
Sep 27, 11:15 UTC

Sep 26, 2022

AMERICAS (NAM) - Traffic Processing Issues

Resolved - During the below timeframe you may have noticed SMS, MMS, and Number Lookup issues. We will continue to monitor to ensure no further issues are observed.

Start time (UTC): 26 September 2022 15:59
End time (UTC): 26 September 2022 17:30
Impact: SMS, MMS, and Number Lookup request issues and delay
Sep 26, 17:42 UTC

Identified - The problem has been identified and a solution is being implemented.
Sep 26, 17:23 UTC

Investigating - We are currently experiencing issues with traffic processing over our North American data centers.
Sep 26, 16:48 UTC

APAC (HK) - Connectivity degradation

Resolved - During the below timeframe you may have noticed HTTP and SMPP API request issues. We will continue to monitor to ensure no further issues are observed.
Start time (UTC): 26 September 2022 13:47
End time (UTC): 26 September 2022 14:20
Impact: HTTP and SMPP API request issues and delay
Sep 26, 14:41 UTC

Investigating - We are currently experiencing connectivity issues with our APAC (HK) data centre.
Sep 26, 14:05 UTC

India region: Renewal of api-in2.infobip.com SSL certificate

Completed - The maintenance activity has been successfully completed. Our tests indicate that everything is working properly after the maintenance.
Sep 26, 10:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:00 UTC

Scheduled - We will be performing a renewal of our certificate for the api-in2.infobip.com domain during the below-noted timeframe. The change will only affect you if you are pinning certificates within your system, and in that case, you would need to add the new trusted certificate. (Certificate pinning is trusting only specific certificates, ignoring the trust via Certificate Authority).

In case your environment requires our SSL certificate to establish an HTTPS connection or simply require more information, feel free to contact us on support@infobip.com and we'll be more than happy to assist you.
Sep 12, 13:29 UTC

APAC (VN) - Traffic processing delay

Resolved - We experienced traffic processing latencies over our APAC (VN) datacenter. During the incident, part of the traffic may have been delivered with a delay

Start (UTC): 24 September 14:05
End (UTC): 24 September 14:15
Service impact: Messages sent over affected data center delivered with a delay.
Sep 26, 06:55 UTC

Sep 25, 2022

APAC (BAN) (MY) - Traffic processing delays

Resolved - We experienced traffic processing delays on our BAN and MY data centers.

Start (UTC): 24.9.2022 22:06
End (UTC): 24.9.2022 22:40
Service impact: Traffic was processed with a delay
Sep 25, 09:47 UTC

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

AMERICAS (NAM) (Canada) - WhatsApp service degradation

Resolved - The incident has been resolved. We will continue to monitor to ensure no further issues are observed.
During the below timeframe you may have noticed difficulties with the processing of inbound and outbound WhatsApp traffic.

Start (UTC): 22 September 08:27
End (UTC): 22 September 12:00
Impact: WhatsApp traffic processing issues
Sep 22, 12:51 UTC

Investigating - We are experiencing connectivity issues on our AMERICAS (NAM) (Canada) Data Center affecting the WhatsApp service. We are currently investigating and will provide an update within the next 30 minutes.
Sep 22, 12:12 UTC

APAC (SG) Data Center Planned Maintenance

Completed - The scheduled maintenances had been successfully completed; all affected components are fully operational.
Sep 22, 11:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:00 UTC

Scheduled - We will be undergoing a scheduled maintenance to enable DDoS protection on our APAC (SG) data center during the mentioned time. Customer impact is not expected.
Sep 6, 10:09 UTC

Sep 21, 2022

APAC (ID) Data Center Planned Maintenance

Completed - The scheduled maintenances had been successfully completed; all affected components are fully operational.
Sep 21, 11:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 08:00 UTC

Scheduled - We will be undergoing a scheduled maintenance to enable DDoS protection on our APAC (ID) data center during the mentioned time. Customer impact is not expected.
Sep 6, 09:48 UTC

EMEA (DE)- Conversations and Answers Service Processing Issues

Resolved - The issue has been resolved and the services are once again operational.

Start (UTC): 21 September 09:13
End (UTC): 21 September 09:52
Impact: Outbound and inbound messages couldn't be processed. New conversations will be empty while existing ones won't have inbound and outbound messages which were sent during the incident window.
Sep 21, 10:04 UTC

Monitoring - The source of the issue has been identified and a fix has been deployed. We are currently monitoring the services and will provide more information as soon as possible.
Sep 21, 09:59 UTC

Investigating - We are currently experiencing issues with request processing over Conversations and Answers in Portal on our EMEA (DE) data center. The issue is currently being investigated and more information will follow in the next update.
Sep 21, 09:27 UTC

Sep 20, 2022

EMEA (DE) - Conversations and Answers Service Procesing Issues

Resolved - The incident has been resolved. We will continue to monitor to ensure no further issues are observed. Details below

Start (UTC): 20 September 20:39
End (UTC): 20 September 22:04

Impact: Conversations and Answers general traffic processing issues.
Sep 20, 22:27 UTC

Update - We are continuing to investigate this issue.
Sep 20, 21:59 UTC

Update - We are continuing to investigate this issue.
Sep 20, 21:20 UTC

Update - We are continuing to investigate this issue.
Sep 20, 21:19 UTC

Investigating - We are currently experiencing issues with request processing over Conversations in Portal endpoints on EMEA (DE) data center. The issue is currently being investigated and more information will follow in the next update.
Sep 20, 21:16 UTC

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

INDIA (Mumbai) - Broadcast service degradation

Resolved - We have experienced broadcast service degradation in our INDIA (Mumbai) data centre. During the below-mentioned timestamps, existing campaigns may have experienced delays, and you may have been unable to create new campaigns.

Start (UTC): 15 September 03:30
End (UTC): 15 September 04:17
Service impact: Customer Portal: Unable to create new campaigns and Broadcast processing delays
Sep 15, 08:59 UTC

Sep 14, 2022

Eurasia (RU) - Traffic processing issues.

Resolved - The incident has been resolved. We will continue to monitor to ensure no further issues are observed. Details below:

Start (UTC): 14 September 20:22 UTC
End (UTC): 14 September 20:30 UTC

Impact: You may have noticed delays with traffic processing.
Sep 14, 22:09 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 22:05 UTC

Identified - Hello, this is to inform you that our engineers have identified the issue and the fix will be deployed as soon as possible.
Sep 14, 20:59 UTC

Investigating - This is to inform you that we are currently experiencing issues with traffic processing on Eurasia (RU) data center.

You may observe delays in traffic processing.
Sep 14, 20:40 UTC

AMERICAS (NAM) (United States West Coast) Data Center Emergency Maintenance

Completed - The maintenance activity has been successfully completed. Our tests indicate that everything is working properly after the maintenance.
Sep 14, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 UTC

Update - We will be undergoing an emergency maintenance during the specified timeframe, with the goal of performing general improvements on the internal infrastructure. No impact on services is expected during the maintenance window, and in case of any problems please contact us at support@infobip.com
Sep 13, 16:08 UTC

Scheduled - We will be undergoing an emergency maintenance during the specified timeframe, with the goal of performing general improvements on the internal infrastructure. Although non-intrusive, in case of unexpected impact, clients connecting to the mentioned Data Center could be affected by this maintenance.
Sep 13, 14:29 UTC

EMEA (DE) - Voice Calls degradation

Resolved - We have experienced issues with voice calls on our EMEA (DE) data center You may notice that Conversations agents couldn't receive calls.

Start (UTC): 13 September 13:29 UTC
End (UTC): 13 September 15:25 UTC
Service impact: Agents couldn't receive calls
Sep 14, 07:27 UTC