Infobip system status

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Operational
Degraded Performance
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Major Outage
Maintenance

Scheduled Maintenance

United Arab Emirates - Planned Maintenance of Network Infrastructure Jun 24, 2026 22:00 - Jun 25, 2026 02:00 UTC

We will be performing planned maintenance at our United Arab Emirates data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however, intermittent connectivity interruptions may occur for services hosted at the United Arab Emirates data center. Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 24 June 2026 22:00
End (UTC): 25 June 2026 02:00
Posted on Jun 05, 2026 - 08:58 UTC

SSL certificate renewal of api-in.bsmart.in Jun 25, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api-in.bsmart.in, timeframe:
- Start (UTC): 25 June 11:00
- End (UTC): 25 June 17:00

SSL Certificate information:
- Common Name: api-in.bsmart.in
- Subject Alternative Name: api-in.bsmart.in
- Valid until (UTC): 2026-11-07 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 23, 2026 - 00:10 UTC

SSL certificate renewal of *.call-link.com Jun 25, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.call-link.com, timeframe:
- Start (UTC): 25 June 11:00
- End (UTC): 25 June 17:00

SSL Certificate information:
- Common Name: *.call-link.com
- Subject Alternative Name: *.call-link.com, call-link.com
- Valid until (UTC): 2026-11-07 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 23, 2026 - 00:12 UTC

SSL certificate renewal of api3.infobip.com Jul 2, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api3.infobip.com, timeframe:
- Start (UTC): 02 July 11:00
- End (UTC): 02 July 17:00

SSL Certificate information:
- Common Name: api3.infobip.com
- Subject Alternative Name: api3.infobip.com
- Valid until (UTC): 2026-11-15 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on May 01, 2026 - 00:22 UTC

Global (Europe) - Planned Maintenance of People Service Jul 7, 2026 18:00 - Jul 8, 2026 00:00 UTC

We will be undergoing planned maintenance of the People service at our Global (Europe) data center. This maintenance is being performed to improve and ensure optimal performance and reliability of the People service.

We have taken careful measures to minimize any potential impact on our clients’ experience however during the maintenance window, brief interruptions are still possible (of up to total of 30 minutes) when performing actions related to updating data within the People service.

Start (UTC): 07 July 2026 18:00
End (UTC): 08 July 2026 00:00
Purpose: Improve and ensure optimal performance and reliability of the People service.
Posted on Jun 12, 2026 - 08:14 UTC

SSL certificate renewal of *.api-sa2.infobip.com Jul 30, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sa2.infobip.com, timeframe:
- Start (UTC): 30 July 11:00
- End (UTC): 30 July 17:00

SSL Certificate information:
- Common Name: *.api-sa2.infobip.com
- Subject Alternative Name: *.api-sa2.infobip.com, api-sa2.infobip.com
- Valid until (UTC): 2026-12-12 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on May 28, 2026 - 00:24 UTC

SSL certificate renewal of *.api-br.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-br.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-br.infobip.com
- Subject Alternative Name: *.api-br.infobip.com, api-br.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:24 UTC

SSL certificate renewal of *.api-id.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-id.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-id.infobip.com
- Subject Alternative Name: *.api-id.infobip.com, api-id.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:26 UTC

SSL certificate renewal of *.api-in.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-in.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-in.infobip.com
- Subject Alternative Name: *.api-in.infobip.com, api-in.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:31 UTC

SSL certificate renewal of *.api-sg.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sg.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-sg.infobip.com
- Subject Alternative Name: *.api-sg.infobip.com, api-sg.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:32 UTC

SSL certificate renewal of *.messaging-service.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.messaging-service.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.messaging-service.com
- Subject Alternative Name: *.messaging-service.com, messaging-service.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:29 UTC

SSL certificate renewal of *.api-hk.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-hk.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-hk.infobip.com
- Subject Alternative Name: *.api-hk.infobip.com, api-hk.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:28 UTC

SSL certificate renewal of api-vn.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api-vn.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: api-vn.infobip.com
- Subject Alternative Name: api-vn.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:19 UTC

SSL certificate renewal of *.email-api.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.email-api.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: *.email-api.infobip.com
- Subject Alternative Name: *.email-api.infobip.com, email-api.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:26 UTC

SSL certificate renewal of api-za.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api-za.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: api-za.infobip.com
- Subject Alternative Name: api-za.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:16 UTC

SSL certificate renewal of *.email-api-us.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.email-api-us.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: *.email-api-us.infobip.com
- Subject Alternative Name: *.email-api-us.infobip.com, email-api-us.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:24 UTC

SSL certificate renewal of *.api-id1.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-id1.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: *.api-id1.infobip.com
- Subject Alternative Name: *.api-id1.infobip.com, api-id1.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:21 UTC

SSL certificate renewal of *.email-api-in.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.email-api-in.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: *.email-api-in.infobip.com
- Subject Alternative Name: *.email-api-in.infobip.com, email-api-in.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:22 UTC
Jun 13, 2026

No incidents reported today.

Jun 12, 2026
Multiple Locations - Meta service degradation
Resolved - We would like to inform you that the disruptions reported by Meta, which affected our WhatsApp Business Messaging service, have been successfully resolved, and the service is now fully operational.

Start (UTC): 12 June 2026, 13:34
End (UTC): 12 June 2026, 17:26

Impact: You may have experienced degradation in WhatsApp Business messaging during this period.
Jun 12, 17:42 UTC
Update - The issue is still ongoing on Meta’s side. We continue to monitor the situation.
For updates regarding the incident on Meta’s side, please check the following URL: https://metastatus.com/whatsapp-business-api
Jun 12, 15:44 UTC
Update - Due to the degradation of Meta services, all data centers where WhatsApp Business Messaging is hosted are affected.
Jun 12, 14:41 UTC
Identified - Meta has identified a degradation in their services. This is the link to their status page: {https://metastatus.com/whatsapp-business-api}
Jun 12, 14:38 UTC
Investigating - Hello,

We are currently experiencing a general degradation affecting Meta channels, which has been identified as originating from the Meta side.

Our development team is actively working in coordination with the Meta team to assess the situation and determine the full scope and impact of the issue.

We will continue to monitor the situation closely and will provide updates as soon as more information becomes available.

Thank you for your understanding.
Jun 12, 14:26 UTC
Jun 11, 2026
Multiple locations: People API degradation
Resolved - We experienced an issue with the People API on the following timestamps:
Start (UTC): 11-06-2026 12:29
End (UTC): 11-06-2026 12:52
Impact: During this period, you may have experienced Error 500 being returned on People API requests. Other services interacting with the People API may have also experienced residual/cascading side effects

We apologise for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Jun 11, 13:44 UTC
SSL certificate renewal of *.api-kz1.infobip.com
Completed - Certificate renewal completed successfully
Jun 11, 11:15 UTC
In progress - Certificate renewal in progress
Jun 11, 11:15 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-kz1.infobip.com, timeframe:
- Start (UTC): 11 June 11:00
- End (UTC): 11 June 17:00

SSL Certificate information:
- Common Name: *.api-kz1.infobip.com
- Subject Alternative Name: *.api-kz1.infobip.com, api-kz1.infobip.com
- Valid until (UTC): 2026-10-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Apr 11, 00:39 UTC
United States - Disaster Recovery Test
Completed - The scheduled maintenance has been completed.
Jun 11, 09:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 07:00 UTC
Scheduled - As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test for services hosted in our United States data center during the below specified time-frame:

Details:
Start: 11 June 2026 07:00 UTC
End: 11 June 2026 11:00 UTC
Purpose: Business Continuity Management requirements
Impact: No service impact is expected

Thank you for your understanding, and should you have any questions regarding the activity, do not hesitate to contact us at support@infobip.com.
May 19, 06:46 UTC
Jun 10, 2026
Multiple Locations - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Jun 10, 22:07 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 10, 22:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 19:00 UTC
Scheduled - We will be performing planned maintenance to improve the resilience and stability of our network infrastructure across European data centers (EU‑region locked, Global (Europe)).

No service impact is expected; however, if any interruptions do occur, they may last up to a maximum of 15 minutes during the maintenance window.

Start (UTC): 10 June 2026 19:00
End (UTC): 10 June 2026 22:00

Purpose: Improve and ensure optimal performance and reliability of the networking infrastructure.
Impact: Not expected, but short interruptions of up to 15 minutes are possible during the maintenance.
May 26, 09:50 UTC
Global (Europe) - Conversations Auto-Assignment Degradation
Resolved - The issue has been resolved, and we are seeing improvements related to auto‑assignment and capacity as the errors for the affected services are gradually reducing.

Start (UTC): 09 June 2026 14:01 UTC
End (UTC): 10 June 2026 11:58 UTC

Impact: Auto‑Assignment and Capacity in Conversations processing issues
Jun 10, 12:27 UTC
Update - During the incident, some customers may have experienced irregular Workflow execution behavior. The issue has been resolved and Workflow functionality is stabilizing.

We are continuing to investigate the auto‑assignment behavior and will provide further updates as they become available.
Jun 10, 08:47 UTC
Update - We are continuing to investigate this issue.
Jun 10, 08:13 UTC
Investigating - We are currently experiencing issues with auto assignment in Conversations affecting users in Global (Europe). Our teams are actively working on a fix.

As a temporary workaround, affected users are advised to log out of the interface, wait two minutes, and then log back in.
Jun 10, 08:13 UTC
Global (Europe) - Planned Maintenance of People Service
Completed - The scheduled maintenance has been completed.
Jun 10, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 18:00 UTC
Scheduled - We will be undergoing planned maintenance of the People service at our Global (Europe) data center. This maintenance is being performed to improve and ensure optimal performance and reliability of the People service.

We have taken careful measures to minimize any potential impact on our clients’ experience. During the maintenance window, brief interruptions are possible (of up to total of 30 minutes) when performing actions related to updating data within the People service.

Start (UTC): 09 June 2026 18:00
End (UTC): 10 June 2026 00:00
Purpose: Improve and ensure optimal performance and reliability of the People service.
May 25, 08:54 UTC
Jun 9, 2026
India - Planned Maintenance of People Service
Completed - The scheduled maintenance has been completed.
Jun 9, 08:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 08:00 UTC
Scheduled - We will be performing planned maintenance on the People service in our India data center.

This maintenance is aimed at improving and ensuring the optimal performance of the People service. We have taken steps to minimize any potential impact on clients and do not anticipate any significant disruption.

However, there is a small possibility of intermittent issues during the maintenance window, specifically with processing changes or updates in the People service database.

Start (UTC): 09 June 2026 08:00
End (UTC): 09 June 2026 08:30

Purpose: Improve and ensure optimal performance of the People service.
May 26, 10:57 UTC
Jun 8, 2026
Global (Europe) - Disaster Recovery Test
Completed - The scheduled maintenance has been completed.
Jun 8, 08:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 07:00 UTC
Update - Following additional review of the Disaster Recovery test, the expected impact has been updated.
Customers utilizing Conversations, Answers (SaaS products) and AgentOS may experience minor disruptions or irregular service behavior in processing during the scheduled test window.
May 22, 12:58 UTC
Scheduled - As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test for services hosted in our Global (Europe) data center during the below specified time-frame:

Details:
Start: 08 June 2026 07:00 UTC
End: 08 June 2026 11:00 UTC
Purpose: Business Continuity Management requirements
Impact: Customers utilizing Conversations, Answers (SaaS products) and AgentOS may experience minor disruptions or irregular service behavior during processing within the timeframe above.

Thank you for your understanding, and should you have any questions regarding the activity, do not hesitate to contact us at support@infobip.com.
May 19, 06:37 UTC
Jun 7, 2026

No incidents reported.

Jun 6, 2026
Pakistan - General connectivity issues
Resolved - The issue has been successfully resolved and the service is once again operational. The reason was a network issue thus affecting all services.

Start (UTC): 06 June 20:11
End (UTC): 06 June 21:48

Impact: You may have experienced degraded performance on all services.
Jun 6, 22:14 UTC
Update - We are continuing to investigate this issue.
Jun 6, 21:41 UTC
Investigating - We are currently experiencing general issues over Pakistan data center. The scope of the issue is currently being investigated and more information will follow in the next update.
Jun 6, 21:29 UTC
Jun 5, 2026

No incidents reported.

Jun 4, 2026
SSL certificate renewal of *.api.infobip.net
Completed - Certificate renewal completed successfully
Jun 4, 11:22 UTC
In progress - Certificate renewal in progress
Jun 4, 11:22 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api.infobip.net, timeframe:
- Start (UTC): 04 June 11:00
- End (UTC): 04 June 17:00

SSL Certificate information:
- Common Name: *.api.infobip.net
- Subject Alternative Name: *.api.infobip.net, api.infobip.net
- Valid until (UTC): 2026-10-17 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Apr 2, 00:23 UTC
Jun 3, 2026

No incidents reported.

Jun 2, 2026
Multiple Locations - Emergency maintenance of US 10DLC numbers management
Completed - The scheduled maintenance has been completed.
Jun 2, 09:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 07:00 UTC
Scheduled - We will be performing an emergency maintenance on our number inventory systems. During this time, purchasing and provisioning of US 10DLC numbers may be temporarily unavailable.

Existing numbers and all other number types will not be affected.

Start (UTC): 02 June 2026, 07:00
End (UTC): 02 June 2026, 09:00

Purpose: System maintenance to improve the stability and performance of number inventory services.
May 29, 12:08 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Jun 2, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 05:00 UTC
Scheduled - We will be performing maintenance on the database infrastructure instances responsible for handling Conversations service at our Europe (Region-locked), United States and Great Britain data centers. The goal of this work is to ensure the stability and optimal performance of the Conversations service.

Preventive measures have been implemented to minimize any potential impact, however, Infobip customers utilizing Conversations may experience irregular service behavior and disruptions lasting no more than one minute during reboot.

Start (UTC): 02 June 2026 05:00
End (UTC): 02 June 2026 06:00
Purpose: Infrastructure patching and maintenance
May 12, 09:55 UTC
Jun 1, 2026
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Jun 1, 21:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 20:00 UTC
Scheduled - We will be performing maintenance on the database infrastructure instances responsible for handling Conversations service at our Indonesia, India, Saudi Arabia, Qatar and United Arab Emirates data centers. The goal of this work is to ensure the stability and optimal performance of the Conversations service.

Preventive measures have been implemented to minimize any potential impact, however, Infobip customers utilizing Conversations may experience irregular service behavior and disruptions lasting no more than one minute during reboot.

Start (UTC): 01 June 2026 20:00
End (UTC): 01 June 2026 22:00
Purpose: Infrastructure patching and maintenance
May 12, 09:44 UTC
Saudi Arabia - Planned Maintenance of People Service
Completed - The scheduled maintenance has been completed.
Jun 1, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 08:01 UTC
Update - Please be advised that the planned maintenance of the People service at our Saudi Arabia data center has been postponed.

The maintenance will now take place during the following window:
Start (UTC): 1 June 2026 08:00
End (UTC): 1 June 2026 08:30
May 27, 11:37 UTC
Scheduled - We will be undergoing planned maintenance of People service at our Saudi Arabia data center.
The maintenance is done to improve and ensure optimal performance of People service.

We have taken careful measures to minimize any potential impact on our clients’ experience, and we expect that there will not be any significant disruption.
That said, there is a small possibility of intermittent processing issues during the maintenance window, namely processing of changes or updates in the People service database.

Start (UTC): 28 May 2026 08:00
End (UTC): 28 May 2026 08:30
Purpose: Improve and ensure optimal performance of People service.
May 12, 12:47 UTC
SIP Trunk status updates moving to Voice
Completed - The scheduled maintenance has been completed.
Jun 1, 08:00 UTC
Scheduled - As of June 1st 2026, "SIP Trunk" components for all regions will be removed from the Infobip Status Page. Going forward, all incidents and maintenance activities affecting SIP Trunking will be reported under the "Voice" component for the corresponding region.

With this in mind, we urge you to adjust your Status Page subscriptions accordingly before this date, by following the "Manage your subscription" URL at the footer of this email.
May 15, 07:36 UTC
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

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