Infobip system status

Infobip system status history

Our status page provides real-time updates on our services.

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Operational

Maintenance

Major Outage

Degraded

All Systems Operational
Customer Portal Login/Homepage Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
People Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Moments Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Analyze Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Conversations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Answers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Channels and Numbers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Other Portal Apps Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMS Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Number Lookup Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Voice Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Japan Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Email Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
MMS Operational
Global (Europe) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Live Chat Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Mobile Push Notifications Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
USSD Operational
Global (Europe) Operational
Mobile Identity Operational
Brazil Operational
Global (Europe) Operational
India Operational
Integrations Operational
Global (Europe) Operational
Pakistan Operational
Qatar Operational
SMPP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
HTTP API Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Qatar Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will undergo routine patching of databases at the Pakistan and Qatar data centers. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 10 February 2025 22:00
End (UTC): 11 February 2025 02:00
Purpose: Database patching and maintenance

Posted on Jan 27, 2025 - 08:36 UTC
We will undergo routine patching of databases at the United States data center. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 11 February 2025 04:00
End (UTC): 11 February 2025 08:00
Purpose: Database patching and maintenance

Posted on Jan 28, 2025 - 11:59 UTC
During the specified timeframe, we will carry out a migration of our operator connections to new and upgraded hardware infrastructure within the Europe (Global) location.

This activity will be performed gradually and will be closely monitored by multiple teams throughout the full duration. With this in mind, no negative effects on Infobip customers are expected - in the unlikely event of issues during the procedure, any changes can be quickly reversed and mitigated, limiting the potential impact to a possible short period of delayed traffic.

This activity is essential to keep our infrastructure up-to-date and ensure optimal performance going forward.

Start (UTC): 11 February 2025 08:00
End (UTC): 11 February 2025 14:00
Purpose: Infrastructure upgrade

Posted on Jan 28, 2025 - 14:38 UTC
We will undergo routine patching of databases at the India and Singapore data centers. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 11 February 2025 16:00
End (UTC): 11 February 2025 20:00
Purpose: Database patching and maintenance

Posted on Jan 28, 2025 - 08:43 UTC
We will undergo routine patching of databases at the EU Region-locked and South Africa data centers.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 11 February 2025 22:00
End (UTC): 12 February 2025 02:00
Purpose: Database patching and maintenance

Posted on Jan 28, 2025 - 09:16 UTC
We will undergo routine patching of specific databases at our EU Region-locked and Great Britain data centers. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 11 February 2025 22:00
End (UTC): 12 February 2025 02:00
Purpose: Database patching and maintenance

Posted on Jan 28, 2025 - 10:36 UTC
We will be performing automatic renewal of our SSL certificate *.email-api-us.infobip.com, timeframe:
- Start (UTC): 12 February 11:00
- End (UTC): 12 February 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Dec 09, 2024 - 00:30 UTC
We will be performing automatic renewal of our SSL certificate *.email-api-in.infobip.com, timeframe:
- Start (UTC): 12 February 11:00
- End (UTC): 12 February 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Dec 09, 2024 - 00:31 UTC
We will be performing automatic renewal of our SSL certificate *.email-api.infobip.com, timeframe:
- Start (UTC): 12 February 11:00
- End (UTC): 12 February 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Dec 09, 2024 - 01:19 UTC
We will undergo routine patching of databases at United States and Brazil data centers. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 13 February 2025 04:00
End (UTC): 13 February 2025 08:00
Purpose: Database patching and maintenance

Posted on Jan 30, 2025 - 09:26 UTC
We will undergo routine patching of databases at our India data center. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 13 February 2025 16:00
End (UTC): 13 February 2025 20:00
Purpose: Database patching and maintenance

Posted on Jan 30, 2025 - 08:53 UTC
Global (Europe) - Planned Maintenance of Database Infrastructure Feb 13, 2025 22:00 - Feb 14, 2025 02:00 UTC
We will undergo routine patching of databases at our Global (Europe) data center. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 13 February 2025 22:00
End (UTC): 14 February 2025 02:00
Purpose: Database patching and maintenance

Posted on Jan 30, 2025 - 09:40 UTC
We will undergo routine patching of database at United States data center. During this activity, you may experience brief service interruptions of Live Chat service.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 18 February 2025 04:00
End (UTC): 18 February 2025 08:00
Purpose: Database patching and maintenance

Posted on Feb 04, 2025 - 12:48 UTC
We will be performing a patching process of multiple databases hosted on our Global (Europe) data center. During the maintenance window, impact on hosted services is not expected, although there is a possibility that some service experience brief interruptions in their performance.

Start (UTC): 18 February 2025 06:00
End (UTC): 18 February 2025 07:00
Purpose: Security patching and optimization

Posted on Feb 04, 2025 - 13:47 UTC
We will undergo routine patching of database at India data center. During this activity, you may experience brief service interruptions of Live Chat service.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 18 February 2025 16:00
End (UTC): 18 February 2025 20:00
Purpose: Database patching and maintenance

Posted on Feb 04, 2025 - 12:34 UTC
We will undergo routine patching of databases at the Global (Europe) and Europe region locked data centers. During this activity, you may experience brief service interruptions for components listed in the section below, additionally you might experience issues with uploading or accessing files with the targeted audiences. You may also experience issues with creating new bots using templates.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 18 February 2025 22:00
End (UTC): 19 February 2025 02:00
Purpose: Database patching and maintenance

Posted on Feb 04, 2025 - 11:08 UTC
We will be performing automatic renewal of our SSL certificate api-bd.infobip.com, timeframe:
- Start (UTC): 20 February 11:00
- End (UTC): 20 February 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Dec 20, 2024 - 00:33 UTC
We will be performing automatic renewal of our SSL certificate api-za.infobip.com, timeframe:
- Start (UTC): 20 February 11:00
- End (UTC): 20 February 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Dec 20, 2024 - 00:31 UTC
We will be performing automatic renewal of our SSL certificate *.api-id1.infobip.com, timeframe:
- Start (UTC): 20 February 11:00
- End (UTC): 20 February 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Dec 20, 2024 - 00:37 UTC
We will be performing automatic renewal of our SSL certificate api-vn.infobip.com, timeframe:
- Start (UTC): 20 February 11:00
- End (UTC): 20 February 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Dec 20, 2024 - 00:35 UTC
We will be performing a patching process of multiple databases hosted on our Global (Germany) data center. During the maintenance window, up to 15 minutes of degraded performance is expected for a varied range of services hosted on the data center.

Start (UTC): 20 February 2025 21:00
End (UTC): 20 February 2025 23:00
Purpose: Security patching and optimization

Posted on Feb 05, 2025 - 11:34 UTC
Europe (Global) - Planned Maintenance of Database Infrastructure Feb 21, 2025 22:00 - Feb 22, 2025 02:00 UTC
We will undergo routine patching of databases at the Europe (Global) data center. During this activity, you may experience brief service interruptions for components listed in the section below.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 21 February 2025 22:00
End (UTC): 22 February 2025 02:00
Purpose: Database patching and maintenance

Posted on Feb 07, 2025 - 11:12 UTC
We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe:
- Start (UTC): 20 March 11:00
- End (UTC): 20 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jan 17, 2025 - 04:53 UTC
We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe:
- Start (UTC): 20 March 11:00
- End (UTC): 20 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jan 17, 2025 - 01:21 UTC
We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe:
- Start (UTC): 20 March 11:00
- End (UTC): 20 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jan 17, 2025 - 02:04 UTC
We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe:
- Start (UTC): 20 March 11:00
- End (UTC): 20 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jan 17, 2025 - 02:01 UTC
We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe:
- Start (UTC): 20 March 11:00
- End (UTC): 20 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jan 17, 2025 - 02:00 UTC
SSL certificate renewal of *.infobip.com Apr 3, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.infobip.com, timeframe:
- Start (UTC): 03 April 11:00
- End (UTC): 03 April 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jan 31, 2025 - 00:22 UTC
We will be performing automatic renewal of our SSL certificate *.api-da.infobip.com, timeframe:
- Start (UTC): 09 April 11:00
- End (UTC): 09 April 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Feb 03, 2025 - 00:20 UTC
We will be performing automatic renewal of our SSL certificate *.api-us.infobip.com, timeframe:
- Start (UTC): 10 April 11:00
- End (UTC): 10 April 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Feb 07, 2025 - 00:20 UTC
We will be performing automatic renewal of our SSL certificate *.api.infobip.com, timeframe:
- Start (UTC): 10 April 11:00
- End (UTC): 10 April 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Feb 07, 2025 - 00:22 UTC
Past Incidents
Feb 10, 2025

No incidents reported today.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Resolved - The issue has been successfully resolved and the service is once again operational.
You may have experienced issues with the MO messages in the below timeframe, including Reports of the messages.

Start (UTC): : 07 February 2025 08:21
End (UTC): : 07 February 2025 11:53
Impact: inconsistency with MO messages and reports

Feb 7, 12:35 UTC
Update - Our team is continuing to inspect the issue.
More details will follow in the next update.

Feb 7, 11:43 UTC
Update - We are continuing to investigate this issue.
Feb 7, 11:12 UTC
Investigating - We are currently experiencing issues with the Reporting service and Voice issues over the South Africa data center. The issue is currently being investigated and more information will follow in the next update.
Feb 7, 10:43 UTC
Completed - Certificate renewal completed successfully
Feb 7, 09:19 UTC
In progress - Certificate renewal in progress
Feb 7, 09:19 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-jb.infobip.com, timeframe:
- Start (UTC): 13 March 11:00
- End (UTC): 13 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Jan 10, 00:39 UTC
Resolved - This is to inform you that this issue has been resolved with Meta.
During the specified timeframe you may have experienced issues while attempting to register a new WhatsApp Template with media examples.

Start time (UTC): 07 February 2025 06:57
End time (UTC): 07 February 2025 08:18

Impact: Creation of WhatsApp Templates over Portal and HTTP API. Our Engineering team will keep an eye on Template creation

Feb 7, 09:00 UTC
Identified - The root cause of the issue has been identified, and our Engineering Team is working towards a resolution with Meta.
More information to follow in the next update.

Feb 7, 08:35 UTC
Investigating - We are currently experiencing issues with our WhatsApp Template Registration service over Portal and HTTP API.
You may observe an error when uploading a media sample.
This is being checked with the Meta side and more details will follow in the next update.

Feb 7, 08:03 UTC
Completed - The scheduled maintenance has been completed.
Feb 7, 02:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 22:00 UTC
Scheduled - We will undergo routine patching of databases at our United Arab Emirates and Saudi Arabia data centers. During this activity, you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 06 February 2025 22:00
End (UTC): 07 February 2025 02:00
Purpose: Database patching and maintenance

Jan 23, 09:43 UTC
Feb 6, 2025
Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 22:07 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 5, 22:04 UTC
Update - The scheduled maintenance has been completed.
Feb 5, 22:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 19:00 UTC
Scheduled - We will undergo maintenance at our Vietnam data center, upgrading part of the networking equipment to optimize traffic at this location overall and test network stability.

During the time frame of this activity, there may be brief connectivity interruptions to services hosted at the Vietnam data center. Additionally, clients may experience intermittent issues with the traffic processing and utilization of the hosted services.

Start (UTC): 05 February 2025 19:00
End (UTC): 05 February 2025 22:00
Purpose: Network infrastructure upgrade and optimization

Jan 21, 13:44 UTC
Resolved - The degradation is resolved, and the service is operational.

Start time (UTC): 05 February 2025 05:00
End time (UTC): 05 February 2025 06:23

You may have experienced a delay in sending Flow messages

Feb 5, 06:39 UTC
Investigating - We are currently experiencing issues with our Moments service.
You may observe a delay in sending Flow messages.
More details will follow in the next update.

Feb 5, 06:02 UTC
Completed - The scheduled maintenance has been completed.
Feb 5, 02:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 22:00 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: Great Britain, Turkey, Qatar. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 04 February 2025 22:00
End (UTC): 05 February 2025 02:00
Purpose: Database patching and maintenance

Jan 21, 14:19 UTC
Completed - The scheduled maintenance has been completed. Although the process took longer than expected, the service is now fully operational.
Feb 5, 01:53 UTC
Verifying - Verification is currently underway for the maintenance items.
Feb 5, 01:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 23:00 UTC
Scheduled - We will undergo a planned maintenance with the goal of optimizing the Conversations service database infrastructure hosted on the Global (Europe) data center.

Start (UTC): 04 February 2025 23:00
End (UTC): 05 February 2025 01:00
Purpose: Database infrastructure optimization

While impact is not expected, short periods of Conversations interface slowness are possible throughout the activity timeframe.

Jan 21, 13:18 UTC
Feb 4, 2025
Completed - The scheduled maintenance has been completed.
Feb 4, 20:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 16:00 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: Indonesia, Malaysia, Hong Kong. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 04 February 2025 16:00
End (UTC): 04 February 2025 20:00
Purpose: Database patching and maintenance

Jan 21, 14:55 UTC
Resolved - The degradation has been successfully resolved, and the service is once again operational.

Start (UTC): 04 February 07:30
End (UTC): 04 February 18:45
Impact: Delay on messaging processing on Live Chat service

Feb 4, 19:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 18:11 UTC
Investigating - We are experiencing issues with Live Chat service. You may experience issues with Live Chat outbound messages being delayed. Our dedicated engineering team is already investigating the issue and more information will follow.
Feb 4, 17:53 UTC
Resolved - During the specified timeframe, you may have experienced issues when uploading media files via conversations, call recordings and files over broadcast.

Start (UTC): 04 February 15:17
End (UTC): 04 February 16:02

Impact: You may have experienced errors when uploading media files via conversations chats, call recordings and files over broadcast.

Feb 4, 16:29 UTC
Investigating - We are currently experiencing a degradation affecting our Conversations and Broadcast services on the Global (Europe) data center. You may experience issues when uploading media files via conversations, call recordings and files over broadcast.
Our engineering team is investigating the issue and we will keep you posted with further findings.

Feb 4, 16:06 UTC
Completed - The scheduled maintenance has been successfully completed.
Feb 4, 15:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 13:00 UTC
Scheduled - We will undergo a planned maintenance of the Bulk Message Scheduling Service hosted on the India data center. During the below specified timeframe, Infobip customers submitting bulk traffic via HTTP API or the Customer Portal may notice up to a cumulative 5 minutes of message processing delays.

Start (UTC): 04 February 2025 13:00
End (UTC): 04 February 2025 15:00
Purpose: Bulk Scheduling Service optimization

Jan 21, 08:16 UTC
Completed - The scheduled maintenance has been completed.
Feb 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 06:00 UTC
Scheduled - We will undergo a planned maintenance of the Bulk Message Scheduling Service hosted on the Global (Europe) data center. Infobip customers submitting bulk traffic via HTTP API or the Customer Portal may notice up to a cumulative 5 minutes of message processing delays within the below specified timeframe.

Start (UTC): 04 February 2025 06:00
End (UTC): 04 February 2025 08:00
Purpose: Bulk Scheduling Service optimization

Jan 21, 07:49 UTC
Feb 3, 2025
Resolved - The issue has been successfully resolved and all affected services are fully operational.

During the specified timeframe, you may have experienced loading issues when accessing Customer Portal pages containing sender lists, and difficulties with creating/editing Broadcasts, Flows, and Chatbots.

Start (UTC): 03 February 12:11
End (UTC): 03 February 13:25
Impact: Creation/editing of Broadcasts, Flows, Chatbots

Feb 3, 13:39 UTC
Update - Upon additional investigation, it was determined that the degradation also affects the Moments service and Customer Portal User Interfaces which display senders. You may experience loading issues for Portal pages showing sender lists, and difficulties when creating/editing Flows.

We are continuing to investigate the issue and will keep you posted with new information.

Feb 3, 13:30 UTC
Investigating - We are currently experiencing a degradation affecting our Answers and Broadcast services on the Global (Europe) data center. You may experience issues creating new or accessing existing Chatbots or Broadcast campaigns.
Our engineering team is investigating the issue and we will keep you posted with further findings.

Feb 3, 12:45 UTC
Feb 2, 2025

No incidents reported.

Feb 1, 2025
Completed - The scheduled maintenance has been completed.
Feb 1, 21:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 19:00 UTC
Scheduled - We will undergo an emergency maintenance procedure on the network infrastructure of the Indonesia data center. During the specified timeframe, services hosted on the data center may experience a brief interruption in their performance lasting up to a total of 5 minutes.

This activity is essential in order to prevent potential issues in both the short and long term, and ensure optimal performance of hosted services going forward.

Start (UTC): 01 February 2025 19:00
End (UTC): 01 February 2025 21:00
Purpose: Network infrastructure optimization

Jan 30, 14:08 UTC
Jan 31, 2025
Resolved - This is to inform you that this issue has been resolved.
During the specified timeframe you may have experienced issues while attempting to retrieve catalog items.

Start: 31 January 2025 10:12 (UTC)
End: 31 January 2025 12:53 (UTC)

Impact: Retrieval of catalog items over HTTP API endpoint "/catalogs/1/catalogs/{catalogId}/items" and Moments service degradation related to catalog items

Jan 31, 13:13 UTC
Investigating - We are experiencing issues with our Catalog service on our Global (Europe) Data Center.
Get Items "/catalogs/1/catalogs/{catalogId}/items" endpoint is affected.

You may experience issues with getting your catalog items, which could affect your Moments service.

The investigation is underway and more information will follow soon.

Jan 31, 12:37 UTC
Jan 30, 2025
Resolved - The degradation is resolved, and the service is operational.

Start time (UTC): 30 January 2025 16:07
End time (UTC): 30 January 2025 18:43

You may have experienced issues with Portal Broadcasts not launched with Failed Status.

Jan 30, 18:50 UTC
Investigating - We are currently experiencing degradation of the Customer Portal hosted on our United States Data Center.
You may observe Broadcasts with Failed Status.
Our designated teams are aware and investigating.

Jan 30, 18:29 UTC
Completed - The scheduled maintenance has been completed.
Jan 30, 16:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 15:00 UTC
Scheduled - We will be undergoing redundancy testing with Internet Service Provider at our Pakistan data center within the specified time-frame.
During this process, you may experience interruptions and service downtime of up to 30 minutes.

This testing is performed to keep our connections operating at peak performance.

Start (UTC): 30 January 2025 15:00
End (UTC): 30 January 2025 16:00
Purpose: Redundancy test with Internet Service Provider

Jan 13, 12:58 UTC
Jan 29, 2025
Resolved - Degradation is resolved, full functionality of channels and services is restored upon multiple locations.

Start time (UTC): 29 January 2025 17:14
End time (UTC): 29 January 2025 18:10

You may have experienced issues with Portal navigation, multiple Portal services including Moments, Answers, Analyze and People module, sending traffic.

Jan 29, 18:59 UTC
Update - Our dedicated teams are working on a resolution for the described degradation, as soon as new information is available it will be shared in a new Status Page update
Jan 29, 18:13 UTC
Update - We are continuing to investigate this issue.
Jan 29, 17:41 UTC
Investigating - We are experiencing a degradation of multiple services on the EU Region-locked data center. You may experience issues with navigating our Customer Portal and sending traffic.

Our team is still investigating the cause of the issue, more information will be provided in the next update.

Jan 29, 17:34 UTC
Jan 28, 2025

No incidents reported.

Jan 27, 2025
Resolved - This is to inform you that the reported incident has been resolved, and the service is fully operational.

Start time (UTC): 27 January 2025 14:32 UTC
End time (UTC): 27 January 2025 15:25 UTC
Impact: SMS and MMS traffic processing issues. Affected clients experienced delays with their traffic.

Jan 27, 15:35 UTC
Update - Our team is still investigating the issue. We will continue sharing regular updates.
Jan 27, 15:09 UTC
Investigating - We are currently experiencing issues with SMS and MMS service over United States data center. The issue is currently being investigated and more information will follow in the next update.
Jan 27, 14:39 UTC