Infobip system status

Infobip system status history

Operational

Maintenance

Major Outage

Degraded performance

All Systems Operational
Customer Portal Login/Homepage Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
People Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Moments Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Analyze Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Conversations Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Answers Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Channels and Numbers Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Other Portal Apps Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
SMS Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Number Lookup Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Voice Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Email Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
Pakistan Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
MMS Operational
Global (Germany) Operational
United States Operational
Pakistan Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
ChatApps Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Live Chat Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Mobile Push Notifications Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
USSD Operational
Global (Germany) Operational
Mobile Identity Operational
Brazil Operational
Global (Germany) Operational
India Operational
Integrations Operational
Global (Germany) Operational
Pakistan Operational
SMPP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
HTTP API Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Vietnam Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As part of the platform upgrade, we will conduct a migration of the Moments database deployed on Global (Germany) data center to a new cluster on the upcoming date.

Start (UTC): 18 April 2024 09:00
End (UTC): 18 April 2024 10:00
Purpose: Service upgrade and optimization

During maintenance, users may face issues launching and executing flows, possibly causing delays. Despite this, the database will be accessible in read-only mode during the migration, allowing some event processing with potential delays. Your understanding during this period is appreciated.

Posted on Apr 04, 2024 - 09:41 UTC
As part of a database infrastructure upgrade initiative, the database utilized by the Answers service at our Global (Germany) data center will be migrated to a new cluster during the following period:

Start (UTC): 26 April 2024 07:00
End (UTC): 26 April 2024 08:00
Purpose: Database infrastructure upgrade and optimization

As a part of this activity, there will be a period of approximately 15 minutes during which the database will be accessible in read-only mode, meaning that all activities that include creating or updating bot data (bot creation, updating, launching, stopping, deleting) will not be available. Viewing bot information and traffic processing over Answers will not be affected and will go uninterrupted throughout the maintenance.

Posted on Apr 11, 2024 - 09:10 UTC
We will be performing automatic renewal of our SSL certificate *.email-api-in.infobip.com, timeframe:
- Start (UTC): 29 April 14:00
- End (UTC): 29 April 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Feb 23, 2024 - 14:07 UTC
We will be performing automatic renewal of our SSL certificate *.email-api.infobip.com, timeframe:
- Start (UTC): 29 April 14:00
- End (UTC): 29 April 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Feb 23, 2024 - 14:06 UTC
We will be performing automatic renewal of our SSL certificate *.email-api-us.infobip.com, timeframe:
- Start (UTC): 29 April 14:00
- End (UTC): 29 April 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Feb 23, 2024 - 14:09 UTC
As part of a database infrastructure upgrade initiative, we will be performing updates to the database utilized by the Conversations service at our Global (Germany) data center during the following period:

Start (UTC): 29 April 2024 20:00
End (UTC): 30 April 2024 00:00
Purpose: Database infrastructure upgrade and optimization

During this activity, a short process of services reconnecting to the mentioned database will be performed. This will last less than a minute and is not expected to result in impact or a visible effect on the performance of Conversations.

Posted on Apr 15, 2024 - 09:50 UTC
Update - The scheduled maintenance has been postponed to the following timeframe:

Start (UTC): 07 May 2024 19:00
End (UTC): 07 May 2024 22:00
Purpose: Network infrastructure optimization

While not expected, connectivity interruptions of up to a cumulative of 15 minutes are possible for hosted services within the maintenance time window.

Apr 02, 2024 - 07:21 UTC
Scheduled - Within the below specified timeframe, we will undergo a planned maintenance procedure with the goal of optimizing our India Data Center's networking infrastructure.

Start (UTC): 09 April 2024 19:00
End (UTC): 09 April 2024 22:00
Purpose: Network infrastructure optimization

While not expected, connectivity interruptions of up to a cumulative of 15 minutes are possible for hosted services within the maintenance time window.

Mar 26, 2024 - 12:59 UTC
We will be performing automatic renewal of our SSL certificate *.api-sa2.infobip.com, timeframe:
- Start (UTC): 13 May 14:00
- End (UTC): 13 May 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 07, 2024 - 00:23 UTC
We will be performing automatic renewal of our SSL certificate *.api-id1.infobip.com, timeframe:
- Start (UTC): 13 May 14:00
- End (UTC): 13 May 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 07, 2024 - 00:25 UTC
We will be performing automatic renewal of our SSL certificate *.api-jb.infobip.com, timeframe:
- Start (UTC): 03 June 14:00
- End (UTC): 03 June 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 28, 2024 - 00:49 UTC
We will be performing automatic renewal of our SSL certificate *.api-ru1.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Apr 04, 2024 - 00:23 UTC
We will be performing automatic renewal of our SSL certificate *.api-da.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Apr 04, 2024 - 00:25 UTC
We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Apr 04, 2024 - 00:21 UTC
We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Apr 04, 2024 - 00:28 UTC
We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Apr 04, 2024 - 00:19 UTC
We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Apr 04, 2024 - 00:17 UTC
We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Apr 04, 2024 - 00:14 UTC
Past Incidents
Apr 17, 2024

No incidents reported today.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Resolved - The issue has been successfully resolved and the service is once again operational. There was an issue with file upload in Conversations and Broadcast.

Start (UTC): 15 April 07:00
End (UTC): 15 April 12:55
Impact: issue with file upload in Conversations and Broadcast

Apr 15, 13:52 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 15, 13:29 UTC
Update - We are continuing to investigate this issue.
Apr 15, 12:57 UTC
Investigating - We are currently experiencing issues with multiple service over Indonesia data center. The scope of the issue is currently being investigated and more information will follow in the next update.
Apr 15, 12:55 UTC
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Resolved - The issue has been successfully resolved - all affected connections have recovered and the service is once again fully operational.

Start (UTC): 12 April 11:16
End (UTC): 12 April 12:30
Impact: Degraded delivery of SMS traffic towards certain carriers

Apr 12, 12:42 UTC
Investigating - We have detected problems in termination of SMS traffic towards certain carriers. Our core SMS platform is unaffected by this issue and the majority of traffic has been re-routed to alternative solutions, however, a portion of traffic may experience degraded delivery.
We are investigating the issue and will keep you posted with further updates.

Apr 12, 12:24 UTC
Apr 11, 2024

No incidents reported.

Apr 10, 2024
Resolved - The issue has been successfully resolved and the service is once again operational.
During the below timeframe, you may have experienced issues when attempting to launch Broadcast campaigns, with the "Error launching the campaign." popup response.

Start (UTC): 10 April 10:02
End (UTC): 10 April 10:42
Impact: Broadcast launch issues

Apr 10, 11:00 UTC
Update - After further investigation, we found that the issues can be observed across additional data centers (listed below) as opposed to initially announced.
We are continuing to investigate the issues and we will keep you posted with further updates.

Apr 10, 10:26 UTC
Investigating - We are currently experiencing issues with the Moments service on multiple data centers. You may experience errors when attempting to launch Broadcast campaigns.
The issue is currently being investigated and more information will follow in the next update.

Apr 10, 10:10 UTC
Apr 9, 2024
Resolved - The issues affecting our Pakistan data center have been successfully resolved and the hosted services are once again operational.
During the specified timeframe, you may have experienced degraded performance of services hosted on the data center.

Start (UTC): 09 April 06:28
End (UTC): 09 April 07:06
Impact: General connectivity degradation

Apr 9, 07:20 UTC
Investigating - We are currently experiencing general connectivity issues with our Pakistan data center. Customers may experience irregularities and degraded performance of hosted services. The issue is currently being investigated, we will keep you posted with further updates.
Apr 9, 06:46 UTC
Apr 8, 2024

No incidents reported.

Apr 7, 2024
Resolved - The fix has been applied and the issue has been successfully resolved. WhatsApp service is once again fully operational. You may have experienced issues with HTTP responses 500 while trying to use WhatsAPP API.

Start (UTC): 07 April 06:34
End (UTC): 07 April 07:38
Impact: 500 errors on all WA API endpoints

Apr 7, 07:51 UTC
Identified - Root cause of the issue has been identified and our team is currently working on a fix for it
Apr 7, 07:38 UTC
Update - We are continuing our thorough investigation into the root cause of this issue.
Apr 7, 07:34 UTC
Investigating - We are currently experiencing degradation of WhatsApp service on Global (Germany) data centre. You may experience issues using WhatsApp API endpoints. Our team is already working on this issue and more information will follow in the next update.
Apr 7, 07:03 UTC
Apr 6, 2024
Resolved - The issue has been successfully resolved, and the affected services are once again fully operational.
After further investigation, it was determined that during the below period, the impact was affecting Voice traffic submitted over the Bangladesh data center

Start (UTC): 06 April 12:47
End (UTC): 06 April 15:00

Apr 6, 16:21 UTC
Identified - The issue has been identified and we're working on a fix to be implemented
Apr 6, 14:43 UTC
Investigating - We are currently experiencing connectivity degradation towards our Bangladesh data center, which is affecting Voice traffic. Our dedicated team is investigating the issue and working on the resolution.
Apr 6, 13:41 UTC
Apr 5, 2024

No incidents reported.

Apr 4, 2024
Completed - The scheduled maintenance has been completed.
Apr 4, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 09:00 UTC
Scheduled - We will undergo a planned maintenance of our Saudi Arabia data center's People service in the below-specified window. During this activity, brief interruptions (for up to 15 minutes) are possible when performing actions related to viewing and updating data within the People service, as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 04 April 2024 09:00
End (UTC): 04 April 2024 14:00
Purpose: People service upgrade and optimization

Mar 19, 13:54 UTC
Apr 3, 2024
Resolved - The disruptions reported by Meta affecting our WhatsApp service have been successfully resolved and the service is once again fully operational.

Start (UTC): 03 April 17:30
End (UTC): 03 April 21:00

Impact: You may have experienced degradation of your WhatsApp traffic.

Apr 3, 21:46 UTC
Monitoring - Meta's engineers indicated their degradation is resolved.

We are monitoring our platform to confirm that everything is back to normal.

More updates will follow soon.

Apr 3, 21:18 UTC
Update - Our engineering team identified that the disruptions reported on our WhatsApp service are caused by a degradation on Meta’s side.

Meta's engineers are working on restoring the service and we will let you know once they provide any new about their degradation.

You can also follow the situation on Meta Status Page link here: https://metastatus.com/whatsapp-business-api

Apr 3, 20:19 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 3, 19:07 UTC
Update - We are continuing to investigate this issue.
Apr 3, 19:01 UTC
Update - We are continuing to investigate this issue.
Apr 3, 18:47 UTC
Investigating - We are experiencing issues with our WhatsApp service on our Germany data center. WhatsApp senders are affected and more information will follow soon.
Apr 3, 18:46 UTC
Resolved - The issue has been successfully resolved and the service is once again fully operational. You may have experienced issues with Customer Portal login and using Portal services in the below provided timestamps.

Start (UTC): 03 April 13:00
End (UTC): 03 April 13:08
Impact: Clients are unable to log in to the portal and use its services

Apr 3, 13:13 UTC
Investigating - We are currently experiencing issues with the Customer Portal. You may experience issues while trying to login or using it's services. Our team is already working on this and we'll share updates soon.
Apr 3, 13:02 UTC
Resolved - The issue has been successfully resolved and the Email service is once again operational.

Start (UTC): 02 April 2024 11:26
End (UTC): 02 April 2024 23:44

Impact: Users may have encountered degraded performance and delays in Email traffic delivery during this period.

Apr 3, 00:09 UTC
Update - We are continuing to monitor for any further issues.
Apr 2, 22:10 UTC
Monitoring - The issue has been identified and a fix is being applied. Currently, all the Email traffic is being processed and monitored.
Apr 2, 22:04 UTC
Investigating - We are currently experiencing issues with the Email channel on our Global (Germany) and India data centers due to which you may observe some delays with Email traffic delivery. This is being investigated and we will keep you posted with further updates.
Apr 2, 21:12 UTC