Infobip system status

Infobip system status history

Our status page provides real-time updates on our services.

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Operational

Maintenance

Major Outage

Degraded

In progress - Certificate renewal in progress
Jun 20, 2025 - 09:02 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.businessmessaging.co.uk, timeframe:
- Start (UTC): 24 July 11:00
- End (UTC): 24 July 17:00

SSL Certificate information:
- Common Name: *.businessmessaging.co.uk
- Subject Alternative Name: *.businessmessaging.co.uk, businessmessaging.co.uk
- Valid until (UTC): 2026-05-22 23:59:59
- Issuer: C=US,O=DigiCert Inc,OU=www.digicert.com,CN=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Jul 24, 2025 11:00-17:00 UTC
Customer Portal Login/Homepage Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
People Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Moments Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Analyze Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Conversations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Answers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Channels and Numbers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Other Portal Apps Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMS Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Number Lookup Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Voice Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Japan Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Email Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
MMS Operational
Global (Europe) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Live Chat Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Mobile Push Notifications Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
USSD Operational
Global (Europe) Operational
Mobile Identity Operational
Brazil Operational
Global (Europe) Operational
India Operational
Integrations Operational
Global (Europe) Operational
Pakistan Operational
Qatar Operational
SMPP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
HTTP API Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Qatar Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

SSL certificate renewal of *.api.infobip.net Jun 26, 2025 10:15-15:15 UTC

We will be performing automatic renewal of our SSL certificate *.api.infobip.net, timeframe:
- Start (UTC): 26 June 10:15
- End (UTC): 26 June 15:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jun 18, 2025 - 11:04 UTC

Great Britain - Planned Maintenance of People Database Infrastructure Jul 3, 2025 13:00-15:00 UTC

We will undergo a planned maintenance of our Great Britain data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 03 July 2025 13:00
End (UTC): 03 July 2025 15:00
Purpose: Infrastructure upgrade and optimization

Posted on Jun 18, 2025 - 11:10 UTC

United Arab Emirates and Saudi Arabia - Planned Maintenance of Database Infrastructure Jul 3, 2025 22:00 - Jul 4, 2025 02:00 UTC

We will perform routine database patching at the following data centers: United Arab Emirates and Saudi Arabia. During this activity, you may experience brief service interruptions for the components listed in the section below.

Component downtime may occur during specific database restarts, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up to date and ensure they operate optimally.

Start (UTC): 03 July 2025 22:00
End (UTC): 04 July 2025 02:00
Purpose: Database patching and maintenance

Posted on Jun 19, 2025 - 08:38 UTC

United Arab Emirates - Planned Maintenance of People Database Infrastructure Jul 8, 2025 16:00-18:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jun 18, 2025 - 11:40 UTC
Scheduled - We will undergo a planned maintenance of our United Arab Emirates data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 08 July 2025 16:00
End (UTC): 08 July 2025 18:00
Purpose: Infrastructure upgrade and optimization

Jun 18, 2025 - 11:35 UTC

EU Region-locked - Disaster Recovery Test Jul 10, 2025 07:00-11:00 UTC

As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test during the below specified timeframe:

Start (UTC): 10 July 2025 07:00
End (UTC): 10 July 2025 11:00
Purpose: Business Continuity Management requirements

Impact on Infobip services hosted at the EU Region-locked data center is not expected.

Posted on Jun 12, 2025 - 12:33 UTC

Qatar - Planned Maintenance of People Database Infrastructure Jul 10, 2025 16:00-18:00 UTC

We will undergo a planned maintenance of our Qatar data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 10 July 2025 16:00
End (UTC): 10 July 2025 18:00
Purpose: Infrastructure upgrade and optimization

Posted on Jun 18, 2025 - 11:51 UTC

SSL certificate renewal of *.api-ae2.infobip.com Jul 17, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ae2.infobip.com, timeframe:
- Start (UTC): 17 July 11:00
- End (UTC): 17 July 17:00

SSL Certificate information:
- Common Name: *.api-ae2.infobip.com
- Subject Alternative Name: *.api-ae2.infobip.com, api-ae2.infobip.com
- Valid until (UTC): 2026-05-15 23:59:59
- Issuer: C=US,O=DigiCert Inc,OU=www.digicert.com,CN=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jun 20, 2025 - 09:56 UTC

SSL certificate renewal of *.api-us3.infobip.com Jul 17, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-us3.infobip.com, timeframe:
- Start (UTC): 17 July 11:00
- End (UTC): 17 July 17:00

SSL Certificate information:
- Common Name: *.api-us3.infobip.com
- Subject Alternative Name: *.api-us3.infobip.com, api-us3.infobip.com
- Valid until (UTC): 2026-05-14 23:59:59
- Issuer: C=US,O=DigiCert Inc,OU=www.digicert.com,CN=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jun 20, 2025 - 09:56 UTC

SSL certificate renewal of *.api-ny2.infobip.com Jul 17, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ny2.infobip.com, timeframe:
- Start (UTC): 17 July 11:00
- End (UTC): 17 July 17:00

SSL Certificate information:
- Common Name: *.api-ny2.infobip.com
- Subject Alternative Name: *.api-ny2.infobip.com, api-ny2.infobip.com
- Valid until (UTC): 2026-05-15 23:59:59
- Issuer: C=US,O=DigiCert Inc,OU=www.digicert.com,CN=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jun 20, 2025 - 09:56 UTC

SSL certificate renewal of api2.infobip.com Jul 24, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api2.infobip.com, timeframe:
- Start (UTC): 24 July 11:00
- End (UTC): 24 July 17:00

SSL Certificate information:
- Common Name: api2.infobip.com
- Subject Alternative Name: api2.infobip.com
- Valid until (UTC): 2026-05-21 23:59:59
- Issuer: C=US,O=DigiCert Inc,OU=www.digicert.com,CN=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jun 20, 2025 - 09:56 UTC
Jun 22, 2025

No incidents reported today.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Completed - The scheduled maintenance has been completed.
Jun 20, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 09:00 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.infobip.net, timeframe:
- Start (UTC): 20 June 09:00
- End (UTC): 20 June 16:00

Endpoints involved in renewal:
- api1.infobip.net
- portunus.infobip.net
- smpp2.infobip.net
- api2.infobip.net
- oneapi2.infobip.net
- oneapi1.infobip.net

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

May 5, 08:41 UTC
Completed - Certificate renewal completed successfully
Jun 20, 09:02 UTC
In progress - Certificate renewal in progress
Jun 20, 09:02 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-pk.infobip.com, timeframe:
- Start (UTC): 20 June 08:30
- End (UTC): 20 June 09:00

SSL Certificate information:
- Common Name: *.api-pk.infobip.com
- Subject Alternative Name: *.api-pk.infobip.com, api-pk.infobip.com
- Valid until (UTC): 2026-04-11 23:59:59
- Issuer: C=US,O=DigiCert Inc,OU=www.digicert.com,CN=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Jun 14, 00:03 UTC
Completed - Certificate renewal completed successfully
Jun 20, 09:02 UTC
In progress - Certificate renewal in progress
Jun 20, 09:02 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-pk2.infobip.com, timeframe:
- Start (UTC): 20 June 08:30
- End (UTC): 20 June 09:00

SSL Certificate information:
- Common Name: *.api-pk2.infobip.com
- Subject Alternative Name: *.api-pk2.infobip.com, api-pk2.infobip.com
- Valid until (UTC): 2026-04-11 23:59:59
- Issuer: C=US,O=DigiCert Inc,OU=www.digicert.com,CN=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Jun 14, 00:02 UTC
Completed - Certificate renewal completed, however, due to unforeseen circumstances, we had to revert the changes and the old certificate remains valid. The renewal is rescheduled and details can be found at https://status.infobip.com/incidents/k93rqk5xf2ll.
We apologize for the inconvenience and appreciate your understanding.

Jun 20, 09:02 UTC
In progress - Certificate renewal in progress
Jun 20, 09:02 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate api2.infobip.com, timeframe:
- Start (UTC): 24 July 11:00
- End (UTC): 24 July 17:00

SSL Certificate information:
- Common Name: api2.infobip.com
- Subject Alternative Name: api2.infobip.com
- Valid until (UTC): 2026-05-21 23:59:59
- Issuer: C=US,O=DigiCert Inc,OU=www.digicert.com,CN=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

May 22, 00:55 UTC
Completed - Certificate renewal completed, however, due to unforeseen circumstances, we had to revert the changes and the old certificate remains valid. The renewal is rescheduled and details can be found at https://status.infobip.com/incidents/23rjfdq2d6lv.
We apologize for the inconvenience and appreciate your understanding.

Jun 20, 09:01 UTC
In progress - Certificate renewal in progress
Jun 20, 09:01 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ny2.infobip.com, timeframe:
- Start (UTC): 17 July 11:00
- End (UTC): 17 July 17:00

SSL Certificate information:
- Common Name: *.api-ny2.infobip.com
- Subject Alternative Name: *.api-ny2.infobip.com, api-ny2.infobip.com
- Valid until (UTC): 2026-05-15 23:59:59
- Issuer: C=US,O=DigiCert Inc,OU=www.digicert.com,CN=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

May 16, 00:55 UTC
Completed - Certificate renewal completed, however, due to unforeseen circumstances, we had to revert the changes and the old certificate remains valid. The renewal is rescheduled and details can be found at https://status.infobip.com/incidents/ccql6m77f1cz.
We apologize for the inconvenience and appreciate your understanding.

Jun 20, 09:01 UTC
In progress - Certificate renewal in progress
Jun 20, 09:01 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ae2.infobip.com, timeframe:
- Start (UTC): 17 July 11:00
- End (UTC): 17 July 17:00

SSL Certificate information:
- Common Name: *.api-ae2.infobip.com
- Subject Alternative Name: *.api-ae2.infobip.com, api-ae2.infobip.com
- Valid until (UTC): 2026-05-15 23:59:59
- Issuer: C=US,O=DigiCert Inc,OU=www.digicert.com,CN=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

May 16, 00:54 UTC
Completed - Certificate renewal completed, however, due to unforeseen circumstances, we had to revert the changes and the old certificate remains valid. The renewal is rescheduled and details can be found at https://status.infobip.com/incidents/dxzq7244kpqx.
We apologize for the inconvenience and appreciate your understanding.

Jun 20, 09:01 UTC
In progress - Certificate renewal in progress
Jun 20, 09:01 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-us3.infobip.com, timeframe:
- Start (UTC): 17 July 11:00
- End (UTC): 17 July 17:00

SSL Certificate information:
- Common Name: *.api-us3.infobip.com
- Subject Alternative Name: *.api-us3.infobip.com, api-us3.infobip.com
- Valid until (UTC): 2026-05-14 23:59:59
- Issuer: C=US,O=DigiCert Inc,OU=www.digicert.com,CN=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

May 15, 00:33 UTC
Completed - The scheduled maintenance has been completed.
Jun 20, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:00 UTC
Scheduled - We will be conducting a routine patching of databases at our Global (Europe) data center. During this process you may experience brief service interruptions for components listed below.

Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 19 June 2025 22:00
End (UTC): 20 June 2025 02:00
Purpose: Database maintenance

Jun 5, 12:40 UTC
Jun 19, 2025
Completed - The scheduled maintenance has been completed.
Jun 19, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 16:00 UTC
Scheduled - We will be conducting a routine patching of databases at our India data center. During this process you may experience brief service interruptions for components listed below.

Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 19 June 2025 16:00
End (UTC): 19 June 2025 20:00
Purpose: Database patching and maintenance

Jun 5, 11:05 UTC
Resolved - Please be kindly informed that we have experienced an issue with the Help&Support button on the Portal. At the below period you might experienced the issue with starting a chat with the Infobip Support team.

The issue has been successfully identified and resolved and the service is once again operational.

Start (UTC): 18 June 2025 12:25
End (UTC): 19 June 2025 11:09
Impact: You might be unable to access the Help&Support button on the Infobip Homepage

Jun 19, 11:18 UTC
Completed - The scheduled maintenance has been completed.
Jun 19, 08:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 04:00 UTC
Scheduled - We will be conducting a routine patching of databases at our Brazil and United States data centers. During this process you may experience brief service interruptions for components listed below.

Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 19 June 2025 04:00
End (UTC): 19 June 2025 08:00
Purpose: Database patching and maintenance

Jun 5, 12:04 UTC
Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Completed - Certificate renewal completed successfully
Jun 13, 11:01 UTC
In progress - Certificate renewal in progress
Jun 13, 11:01 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-hk1.infobip.com, timeframe:
- Start (UTC): 13 June 11:00
- End (UTC): 13 June 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Apr 9, 10:08 UTC
Resolved - The issue has been successfully resolved and the service is once again operational. During the reported period, major service degradations were Identified in our Indonesia Data Center, which subsequently may have caused further issues with the services affected.

Start (UTC): 12 June 2025 23:27
End (UTC): 13 June 2025 02:00
Impact: You may have experienced issues accessing the Portal and sending/receiving traffic on several channels.

Jun 13, 02:28 UTC
Investigating - We are currently experiencing issues on multiple services through our Indonesian data center. Our dedicated engineering team is working to verify the full scope of the issue, and meanwhile you may experience problems with Portal access and Traffic degradation. We will post update as new information is available.
Jun 12, 23:27 UTC
Completed - The scheduled maintenance has been completed.
Jun 13, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 UTC
Scheduled - We will be conducting routine database patching at our Global (Europe) and EU Region-locked data centers within the specified time-frame.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.
Start (UTC): 12 June 2025 22:00
End (UTC): 13 June 2025 02:00
Purpose: Database patching and maintenance

May 29, 08:54 UTC
Jun 12, 2025
Resolved - The issue has been successfully resolved, and the service is once again fully operational.

During the below-mentioned timeline, you may have noticed issues when loading certain flow elements when using our Moments products in multiple locations.

Start (UTC): 12 June 2025 12:44
End (UTC): 12 June 2025 13:48

Jun 12, 14:20 UTC
Completed - Certificate renewal completed successfully
Jun 12, 11:00 UTC
In progress - Certificate renewal in progress
Jun 12, 11:00 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-gb1.infobip.com, timeframe:
- Start (UTC): 12 June 11:00
- End (UTC): 12 June 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Apr 11, 00:09 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 22:00 UTC
Scheduled - We will undergo routine patching of databases at the Global (Europe) and EU Region-locked data centers.
During this activity you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 11 June 2025 22:00
End (UTC): 12 June 2025 02:00
Purpose: Database patching and maintenance

May 28, 08:06 UTC
Jun 11, 2025
Completed - The scheduled maintenance has been completed.
Jun 11, 23:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 19:00 UTC
Update - This is to inform you that the timeframe for the announced emergency database maintenance at our India data center has been extended by one hour as an additional precaution. The activity will be performed in the following timeframe:

Start (UTC): 11 June 2025 19:00
End (UTC): 11 June 2025 23:00
Purpose: Database maintenance

Jun 11, 11:17 UTC
Update - This is to inform you that the announced emergency database maintenance at our India data center has been rescheduled to the following timeframe:

Start (UTC): 11 June 2025 19:00
End (UTC): 11 June 2025 22:00
Purpose: Database maintenance

Jun 4, 11:50 UTC
Scheduled - We will be conducting emergency database maintenance at our India data center within the specified time frame. During this process, you may experience brief disruptions in the operation of services related to content metadata. Additionally, you may experience delays in storing and retrieving content metadata.

This maintenance is essential to keep our databases and services up to date and to ensure they operate at peak performance.

Start (UTC): 13 June 2025 19:00
End (UTC): 13 June 2025 21:00
Purpose: Database maintenance

Jun 2, 13:36 UTC
Resolved - The issue has been successfully resolved, and the service is once again fully operational.
During the below-mentioned timeline, you may have noticed issues loading media in Conversations in the Global (Europe) data center.

Start (UTC): 11 June 2025 13:40
End (UTC): 11 June 2025 15:28

Impact: You may have experienced issues while loading media in Conversations.

Jun 11, 15:51 UTC
Investigating - We are currently experiencing a service degradation affecting Conversations in the Global (Europe) data centers. You may experience issues loading media in Conversations

Our engineering team is actively investigating the issue, and we will keep you informed with any updates or findings as they become available.

Jun 11, 14:57 UTC
Completed - The maintenance activity has been successfully completed prior to the scheduled end-time, all services are fully functional.
Jun 11, 09:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 04:00 UTC
Update - We have updated the start time for this maintenance. The new maintenance window is:
Start (UTC): 11 June 2025, 04:00
End (UTC): 11 June 2025, 11:00

May 28, 08:18 UTC
Scheduled - We will undergo a planned maintenance that includes an upgrade and optimization of our United States Data Center's networking equipment in the below specified time window with the goal of ensuring that our platform's infrastructure is performing optimally.
Start (UTC): 11 June 2025 06:00
End (UTC): 11 June 2025 11:00
Purpose: Infrastructure upgrades

Connectivity interruptions of up to a cumulative of 15 minutes are possible toward services hosted on our United States Data Center during the activity interval.

May 27, 11:03 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:00 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: Global (Europe), EU Region-locked, South Africa.
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 10 June 2025 22:00
End (UTC): 11 June 2025 02:00
Purpose: Database patching and maintenance

May 27, 08:26 UTC
Jun 10, 2025
Resolved - This incident has been resolved; the services are working as intended.

Start (UTC): 10-06-2025 21:00
End (UTC): 10-06-2025 22:25
Impact: For Moments, all accounts that have Change in Person Profile feature are affected, which means that new flows with that feature cannot be started.

For Answers, chatbots cannot be activated nor deactivated.

Jun 10, 23:02 UTC
Investigating - We are currently experiencing service degradation for our Moments and Answers services, which may be causing the following issues:

For our Moments service, all accounts utilizing the Change in Person Profile feature are affected, preventing the initiation of new flows with that feature.

For Answers, chatbots cannot be activated or deactivated.

Jun 10, 22:30 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 19:00 UTC
Scheduled - We will be conducting an emergency database maintenance at our India data center within the specified time-frame.
During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.
This maintenance is essential to keep our databases and services up-to-date and ensure they operate at peak performance.

Start (UTC): 10 June 2025 19:00
End (UTC): 10 June 2025 21:00
Purpose: Database maintenance

May 30, 10:30 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 20:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 16:00 UTC
Scheduled - We will undergo routine patching of databases at our India and Singapore data centers. During this process you may experience brief service interruptions for components listed below.

Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.
Start (UTC): 10 June 2025 16:00
End (UTC): 10 June 2025 20:00
Purpose: Database patching and maintenance

May 27, 08:50 UTC
Completed - The scheduled maintenance has been successfully completed
Jun 10, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 04:00 UTC
Scheduled - We will undergo routine patching of databases at our United States data center. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 10 June 2025 04:00
End (UTC): 10 June 2025 08:00
Purpose: Database patching and maintenance

May 27, 08:37 UTC
Completed - The schedule maintenance has been completed.
Jun 10, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 22:00 UTC
Update - The maintenance will also affect Pakistan data center and additional components for Qatar data center have been added.
May 26, 11:49 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: Turkey, Great Britain and Qatar
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 9 June 2025 22:00
End (UTC): 10 June 2025 02:00
Purpose: Database patching and maintenance

May 26, 09:57 UTC
Jun 9, 2025
Completed - The scheduled maintenance has been completed.
Jun 9, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 16:00 UTC
Scheduled - We will be conducting routine database patching at our Indonesia, Malaysia and Hong Kong data centers.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 09 June 2025 16:00
End (UTC): 09 June 2025 20:00
Purpose: Database patching and maintenance

May 26, 11:30 UTC
Resolved - The issue has been successfully resolved and the service is once again fully operational.
During the below-mentioned timeline, you may have noticed issues when fetching data using the conversations' search bar in the Global (Europe) data center.

Start (UTC): 9 June 2025 14:40
End (UTC): 9 June 2025 16:40

Impact: You may have experienced issues while using the conversations' search bar.

Jun 9, 17:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 16:44 UTC
Investigating - We are currently experiencing a service degradation affecting the search bar in our Customer Portal in the Global (Europe) and United States data centers. You may experience failure to fetch data when attempting to use the search bar.

Our engineering team is actively investigating the issue, and we will keep you informed with any updates or findings as they become available.

Jun 9, 16:16 UTC
Jun 8, 2025

No incidents reported.