Infobip system status

Infobip system status history

Our status page provides real-time updates on our services.

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Operational

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Major Outage

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All Systems Operational

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

India - Network Infrastructure Upgrade - Part 4 Apr 22, 2025 06:30-10:30 UTC

This is an announcement for the fourth part of the series of planned maintenance activities of network equipment at our India (Mumbai) data center, initially announced here - https://status.infobip.com/incidents/mmsnghvp4s29

For this activity, backup connections and preventive measures are in place to ensure they are performed without impact. However, there may be a possibility of intermittent connectivity interruptions to services hosted at the India (Mumbai) data center lasting no longer than a total of 15 minutes.

Start (UTC): 22 April 2025 06:30 (12:00 IST)
End (UTC): 22 April 2025 10:30 (16:00 IST)
Purpose: Network infrastructure upgrade

Posted on Apr 15, 2025 - 06:20 UTC

India - Network Infrastructure Upgrade - Part 5 Apr 22, 2025 16:30-22:30 UTC

This is an announcement for the fifth part of the series of planned maintenance activities of network equipment at our India (Mumbai) data center, initially announced here - https://status.infobip.com/incidents/mmsnghvp4s29

For this activity, backup connections and preventive measures are in place to ensure they are performed without impact. However, there may be a possibility of intermittent connectivity interruptions to services hosted at the India (Mumbai) data center lasting no longer than a total of 15 minutes.

Start (UTC): 22 April 2025 16:30 (22:00 IST)
End (UTC): 22 April 2025 22:30 (23 April 04:00 IST)
Purpose: Network infrastructure upgrade

Posted on Apr 16, 2025 - 06:37 UTC

Turkey - Planned Maintenance of Network Infrastructure Apr 23, 2025 20:00-23:00 UTC

We will be performing planned maintenance of network infrastructure at our Turkey data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Turkey data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 23 April 2025 20:00
End (UTC): 23 April 2025 23:00
Purpose: Network infrastructure upgrade and optimization

Posted on Apr 07, 2025 - 06:46 UTC

Hong Kong - Planned maintenance of network infrastructure Apr 28, 2025 19:00-20:00 UTC

We will be conducting a planned maintenance of network infrastructure at our Hong Kong data center to address memory issues. While we do not anticipate any disruptions during the maintenance window, there is a possibility of brief service interruptions. We apologize for any inconvenience this may cause and thank you for your understanding as we strive to enhance your overall experience.

Start: 28 April 2025 19:00 UTC
End: 28 April 2025 20:00 UTC
Purpose: Rebooting switch to address memory issues

Posted on Apr 14, 2025 - 10:09 UTC

Global (Europe) - Planned Maintenance of Answers service Apr 30, 2025 07:00-07:15 UTC

We will be conducting a planned maintenance of Answers service at our Global (Europe) data center.
The maintenance is done to ensure optimal operation of the service.
During this process, you may experience brief disruptions in operation of Answers service for up to a few minutes.

Start (UTC): 30 April 2025 07:00
End (UTC): 30 April 2025 07:15
Purpose: Answers service maintenance

Posted on Apr 16, 2025 - 12:37 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure May 1, 2025 22:00 - May 2, 2025 02:00 UTC

We will undergo routine patching of databases at the United Arab Emirates and Saudi Arabia data centers.
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 01 May 2025 22:00
End (UTC): 02 May 2025 02:00
Purpose: Database patching and maintenance

Posted on Apr 17, 2025 - 10:19 UTC

SSL certificate renewal of *.api-eu2.infobip.com May 8, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-eu2.infobip.com, timeframe:
- Start (UTC): 08 May 11:00
- End (UTC): 08 May 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 06, 2025 - 02:05 UTC

SSL certificate renewal of *.api-eu1.infobip.com May 8, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-eu1.infobip.com, timeframe:
- Start (UTC): 08 May 11:00
- End (UTC): 08 May 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 06, 2025 - 02:08 UTC

SSL certificate renewal of *.api-ua1.infobip.com May 9, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ua1.infobip.com, timeframe:
- Start (UTC): 09 May 11:00
- End (UTC): 09 May 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 05, 2025 - 00:59 UTC

SSL certificate renewal of *.api-in2.infobip.com May 16, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-in2.infobip.com, timeframe:
- Start (UTC): 16 May 11:00
- End (UTC): 16 May 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 12, 2025 - 02:08 UTC

SSL certificate renewal of *.api-eu.infobip.com May 26, 2025 10:00-10:30 UTC

We will be performing automatic renewal of our SSL certificate *.api-eu.infobip.com, timeframe:
- Start (UTC): 26 May 10:00
- End (UTC): 26 May 10:30


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinning that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
No components were marked as affected by this incident.

Posted on Apr 07, 2025 - 13:30 UTC

SSL certificate renewal of *.api-tr1.infobip.com May 29, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-tr1.infobip.com, timeframe:
- Start (UTC): 29 May 11:00
- End (UTC): 29 May 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 27, 2025 - 00:21 UTC

SSL certificate renewal of *.api-qa.infobip.com Jun 5, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-qa.infobip.com, timeframe:
- Start (UTC): 05 June 11:00
- End (UTC): 05 June 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Apr 04, 2025 - 00:28 UTC

SSL certificate renewal of *.api-qa1.infobip.com Jun 5, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-qa1.infobip.com, timeframe:
- Start (UTC): 05 June 11:00
- End (UTC): 05 June 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Apr 04, 2025 - 00:29 UTC

SSL certificate renewal of *.api-pk2.infobip.com Jun 12, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-pk2.infobip.com, timeframe:
- Start (UTC): 12 June 11:00
- End (UTC): 12 June 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Apr 10, 2025 - 00:11 UTC

SSL certificate renewal of *.api-pk.infobip.com Jun 12, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-pk.infobip.com, timeframe:
- Start (UTC): 12 June 11:00
- End (UTC): 12 June 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Apr 10, 2025 - 00:09 UTC

SSL certificate renewal of *.api-gb1.infobip.com Jun 12, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-gb1.infobip.com, timeframe:
- Start (UTC): 12 June 11:00
- End (UTC): 12 June 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Apr 11, 2025 - 00:09 UTC

SSL certificate renewal of *.api-hk1.infobip.com Jun 13, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-hk1.infobip.com, timeframe:
- Start (UTC): 13 June 11:00
- End (UTC): 13 June 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Apr 09, 2025 - 10:08 UTC
Apr 22, 2025

No incidents reported today.

Apr 21, 2025
Completed - The schedule maintenance has been completed.
Apr 21, 22:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 16:30 UTC
Scheduled - This is an announcement for the third part of the series of planned maintenance activities of network equipment at our India (Mumbai) data center, initially announced here - https://status.infobip.com/incidents/mmsnghvp4s29

For this activity, backup connections and preventive measures are in place to ensure they are performed without impact. However, there may be a possibility of intermittent connectivity interruptions to services hosted at the India (Mumbai) data center lasting no longer than a total of 15 minutes.

Start (UTC): 21 April 2025 16:30 (22:00 IST)
End (UTC): 21 April 2025 22:30 (22 April 04:00 IST)
Purpose: Network infrastructure upgrade

Apr 14, 06:32 UTC
Completed - Maintenance could not be completed today, we will reschedule it.
Apr 21, 11:50 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 21, 11:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 06:30 UTC
Scheduled - This is an announcement for the second part of the series of planned maintenance activities of network equipment at our India (Mumbai) data center, initially announced here - https://status.infobip.com/incidents/mmsnghvp4s29

For this activity, backup connections and preventive measures are in place to ensure they are performed without impact. However, there may be a possibility of intermittent connectivity interruptions to services hosted at the India (Mumbai) data center lasting no longer than a total of 15 minutes.

Start (UTC): 21 April 2025 06:30 (12:00 IST)
End (UTC): 21 April 2025 11:30 (17:00 IST)
Purpose: Network infrastructure upgrade

Apr 10, 06:37 UTC
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Completed - Maintenance could not be completed today because of missing components, we will reschedule it.
Apr 18, 21:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 18, 13:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 08:30 UTC
Scheduled - We will undergo a series of multiple planned maintenance activities at our India (Mumbai) data center, where we will be upgrading networking equipment with the goal of overall optimization of traffic processing at this location.

For each of these activities, backup connections and preventive measures are in place to ensure they are performed without impact. However, there may be intermittent connectivity interruptions to services hosted at the India data center lasting up to a total of 15 minutes per maintenance activity.

This post will serve as a reminder for Part 1 of this initiative, which will be performed in the following timeframe:
Start (UTC): 18 April 2025 08:30 (14:00 IST)
End (UTC): 18 April 2025 13:30 (19:00 IST)

Further maintenance activities are planned for the following timeframes, and each will have its own corresponding Status Page post:

Part 2
Start (UTC): 21 April 2025 06:30 (12:00 IST)
End (UTC): 21 April 2025 11:30 (17:00 IST)

Part 3
Start (UTC): 21 April 2025 16:30 (22:00 IST)
End (UTC): 21 April 2025 22:30 (22 April 04:00 IST)

Part 4
Start (UTC): 22 April 2025 06:30 (12:00 IST)
End (UTC): 22 April 2025 10:30 (16:00 IST)

Part 5
Start (UTC): 22 April 2025 16:30 (22:00 IST)
End (UTC): 22 April 2025 22:30 (23 April 04:00 IST)

Part 6
Start (UTC): 23 April 2025 08:30 (14:00 IST)
End (UTC): 23 April 2025 11:30 (17:00 IST)

Apr 7, 13:56 UTC
Completed - The schedule maintenance has been completed.
Apr 18, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 UTC
Scheduled - We will be conducting a planned maintenance of network infrastructure at our Sri Lanka data center to ensure redundancy and optimal performance.
Preventive measures are in place to minimize any impact, however, brief connectivity interruptions may occur for services hosted at the Sri Lanka data center.
Start (UTC): 17 April 2025 20:00
End (UTC): 18 April 2025 00:00
Purpose: Network infrastructure upgrade and optimization.

Apr 4, 08:40 UTC
Apr 17, 2025
Completed - Certificate renewal completed successfully
Apr 17, 15:08 UTC
In progress - Certificate renewal in progress
Apr 17, 15:02 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.openmarket.com, timeframe:
- Start (UTC): 17 April 11:00
- End (UTC): 17 April 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Feb 13, 00:41 UTC
Completed - This maintenance activity has been successfully completed.
Apr 17, 08:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 07:00 UTC
Scheduled - We will undergo a maintenance procedure during which we will be performing an SSL certificate renewal of *.infobip.com utilized by the Customer Portal hosted across multiple locations specified in the affected components.

Preventive measures are in place and impact during this activity is not expected, however, during the maintenance timeframe there is a possibility of experiencing brief interruptions within the Customer Portal and its corresponding services.

Start (UTC): 17 April 2025 07:00
End (UTC): 17 April 2025 09:00
Purpose: SSL certificate renewal

Apr 3, 13:26 UTC
Apr 16, 2025
Completed - The schedule maintenance has been completed.
Apr 16, 03:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 UTC
Scheduled - We will be conducting routine database patching at our Global (Europe) data center within the specified time-frame.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 15 April 2025 22:00
End (UTC): 16 April 2025 02:00
Purpose: Database patching and maintenance

Apr 1, 11:24 UTC
Apr 15, 2025
Completed - The scheduled maintenance has been completed.
Apr 15, 02:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 22:00 UTC
Scheduled - We will undergo routine patching of databases at our Pakistan and Qatar data centers.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 14 April 2025 22:00
End (UTC): 15 April 2025 02:00
Purpose: Database patching and maintenance

Mar 31, 08:33 UTC
Apr 14, 2025
Completed - This maintenance activity has been postponed and will not be performed as previously scheduled.
A new timeframe will be posted within a new Status Page post once the activity is rescheduled.

Apr 14, 10:53 UTC
Scheduled - We will undergo a planned maintenance activity at our Global (Europe) and EU Region-locked data centers, where we will be upgrading part of the networking equipment with the goal of overall optimization of traffic processed at this location.

Preventive measures are in place to ensure this activity is performed without impact. However, there may be intermittent connectivity interruptions to services hosted at these locations during the maintenance timeframe lasting up to a total of 15 minutes.

Start (UTC): 17 April 2025 20:00
End (UTC): 17 April 2025 23:00
Purpose: Network infrastructure upgrade and optimization

Apr 3, 09:05 UTC
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
Resolved - The issue has been successfully resolved and the service is once again operational.
In this regard we can confirm that no traffic is affected as it has been switched to backup solution.

Start (UTC): 11 April 2025 09:15
End (UTC): 11 April 2025 13:57
Impact: You may experienced really short delays when sending the traffic.

Apr 11, 14:01 UTC
Identified - The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
Apr 11, 13:34 UTC
Investigating - We are currently experiencing general issues over the Indonesia data center. Multiple channels (SMS, WhatsApp, Viber, etc) at Indonesia data center are being affected. You may experience rejected messages. However, our engineering team identified the issue and they are working on it, more information will follow in the next update.
Apr 11, 13:19 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 02:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 22:00 UTC
Scheduled - We will be conducting routine database patching at our Global (Europe) and EU Region-locked data centers.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 10 April 2025 22:00
End (UTC): 11 April 2025 02:00
Purpose: Database patching and maintenance

Mar 27, 10:29 UTC
Apr 10, 2025
Completed - The scheduled maintenance has been completed.
Apr 10, 20:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 16:00 UTC
Scheduled - We will be conducting routine database patching at our India data center.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 10 April 2025 16:00
End (UTC): 10 April 2025 20:00
Purpose: Database patching and maintenance

Mar 27, 12:29 UTC
Completed - Certificate renewal completed successfully
Apr 10, 11:08 UTC
In progress - Certificate renewal in progress
Apr 10, 11:08 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api.infobip.com, timeframe:
- Start (UTC): 10 April 11:00
- End (UTC): 10 April 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Feb 7, 00:22 UTC
Completed - Certificate renewal completed successfully
Apr 10, 11:08 UTC
In progress - Certificate renewal in progress
Apr 10, 11:08 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-us.infobip.com, timeframe:
- Start (UTC): 10 April 11:00
- End (UTC): 10 April 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Feb 7, 00:20 UTC
Completed - The scheduled maintenance has been completed.
Apr 10, 08:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 04:00 UTC
Scheduled - We will be conducting routine database patching at our United States and Brazil data centers.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 10 April 2025 04:00
End (UTC): 10 April 2025 08:00
Purpose: Database patching and maintenance

Mar 27, 12:14 UTC
Completed - The maintenance activity will be announced in a new post once scheduled.
Apr 10, 06:24 UTC
Update - POSTPONED: This maintenance activity will not be conducted shortly as previously announced - the activity is postponed until a new date is set, which will be announced as soon as available.
Apr 9, 15:52 UTC
Scheduled - We will undergo a planned maintenance activity at our Singapore data center, where we will be upgrading part of the networking equipment with the goal of overall optimization of traffic processed at this location.

Preventive measures are in place to ensure this activity is performed without impact. However, there may be intermittent connectivity interruptions to services hosted at the Indonesia data center during the maintenance timeframe lasting up to a total of 15 minutes.

Start (UTC): 09 April 2025 21:00
End (UTC): 10 April 2025 00:00
Purpose: Network infrastructure upgrade and optimization

Mar 26, 13:12 UTC
Completed - The scheduled maintenance has been completed.
Apr 10, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 22:00 UTC
Scheduled - We will undergo routine patching of databases at the Global (Europe), EU Region-locked, and Great Britain data centers. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 09 April 2025 22:00
End (UTC): 10 April 2025 02:00
Purpose: Database patching and maintenance

Mar 26, 08:18 UTC
Apr 9, 2025
Completed - This maintenance activity has been postponed until further notice.
The new timeframe will be scheduled and announced in due time.

Apr 9, 12:16 UTC
Scheduled - We will be conducting planned maintenance at our Global (Europe) and EU Region-locked data centers to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize any impact; however, brief connectivity interruptions may occur for services hosted at the mentioned data centers, though they are not expected. Any disruptions should last no more than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 10 April 2025 21:00
End (UTC): 11 April 2025 00:00
Purpose: Network infrastructure upgrade and optimization

Mar 25, 11:00 UTC
Resolved - We had experienced issues with the message processing over multiple channels (SMS, WhatsApp, Viber) on Global (Europe) data center. You may have experienced rejected messages, while a small subset of SMS traffic was delivered without content.

Start (UTC): 8th April 12:17
End (UTC): 8th April 13:34

Impact: Rejected messages and messages delivered without content

Apr 9, 11:26 UTC
Completed - Certificate renewal completed successfully
Apr 9, 11:08 UTC
In progress - Certificate renewal in progress
Apr 9, 11:08 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-da.infobip.com, timeframe:
- Start (UTC): 09 April 11:00
- End (UTC): 09 April 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Feb 3, 00:20 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:00 UTC
Scheduled - We will undergo routine patching of databases at the United States data center. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 09 April 2025 04:00
End (UTC): 09 April 2025 08:00
Purpose: Database patching and maintenance

Mar 26, 08:08 UTC
Completed - The scheduled maintenance has been completed.

During this period, in addition to the initial components outlined, you may have encountered temporary issues with generating 2FA requests, as well as some degradation in the URL shortener service.

Apr 9, 02:18 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 9, 00:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 UTC
Scheduled - We will undergo routine patching of databases at the Global (Europe), EU region-locked and South Africa data centers. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 08 April 2025 22:00
End (UTC): 09 April 2025 02:00
Purpose: Database patching and maintenance

Mar 25, 10:25 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 02:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:00 UTC
Scheduled - We will undergo routine patching of multiple databases hosted on our Global (Europe) data center.

During this activity, you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 08 April 2025 20:00
End (UTC): 09 April 2025 02:00
Purpose: Database patching and maintenance

Mar 21, 10:41 UTC
Apr 8, 2025
Completed - The scheduled maintenance has been completed.
Apr 8, 21:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 16:00 UTC
Scheduled - We will undergo routine patching of databases at the India and Singapore data centers. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 08 April 2025 16:00
End (UTC): 08 April 2025 20:00
Purpose: Database patching and maintenance

Mar 25, 09:44 UTC
Completed - The scheduled maintenance has been completed.
Apr 8, 08:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 04:00 UTC
Scheduled - We will undergo routine patching of databases at the United States data center. During this activity, you may experience brief service interruptions of Live Chat service lasting no longer than a cumulative total of 10 minutes.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 08 April 2025 04:00
End (UTC): 08 April 2025 08:00
Purpose: Database patching and maintenance

Mar 25, 10:39 UTC