Resolved -
Dear Customer,
The Customer Portal service degradation has been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally without any remaining issues.
Start (UTC): 05 March 2026 13:10
End (UTC): 05 March 2026 14:07
Impact: Customers may have experienced difficulties logging into the Customer Portal in the Global (Europe) data centre.
Thank you for your understanding and patience.
Mar 5, 14:33 UTC
Update -
We are continuing to monitor for any further issues.
Mar 5, 14:03 UTC
Monitoring -
Our dedicated team identified the root cause of the issue and implemented a fix. Services have been restored and are now operating normally. We will continue to monitor closely to ensure stability.
Mar 5, 14:02 UTC
Identified -
Our dedicated team has identified the issue. The situation has significantly improved, and services are coming back up and running.
Mar 5, 14:01 UTC
Investigating -
Dear customers, please note that we are currently experiencing an issue with the Customer Portal service in the Europe data centre.
Our teams are actively investigating the issue and working to restore access as quickly as possible. Thank you for your patience and understanding.
Mar 5, 13:37 UTC