This is to inform you that the reported incident has been resolved and the service is fully operational.
In the timeframe below, you may have experienced issues with your Text-To-Speech Voice traffic and playback of uploaded audio files via Voice traffic.
Start (UTC): 09 October 2024 06:10 UTC End (UTC): 09 October 2024 07:51 UTC Impact: TTS messages and audio files playback not processing properly
Posted Oct 09, 2024 - 08:28 UTC
Update
Our engineering teams are continuing to investigate this matter. Further updates will follow.
Posted Oct 09, 2024 - 07:53 UTC
Update
We are continuing to investigate this issue.
Posted Oct 09, 2024 - 07:21 UTC
Investigating
We are currently experiencing issues with our speech synthesis service over South Africa data center. The scope of the issue is currently being investigated, and more information will follow in the next update.