Infobip system status

Infobip system status history

Our status page provides real-time updates on our services.

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Operational

Maintenance

Major Outage

Degraded

All Systems Operational

Customer Portal Login/Homepage Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
People Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Moments Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Analyze Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Conversations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Answers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Channels and Numbers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Other Portal Apps Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMS Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Number Lookup Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Voice Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Japan Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Email Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
MMS Operational
Global (Europe) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Live Chat Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Mobile Push Notifications Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
USSD Operational
Global (Europe) Operational
Mobile Identity Operational
Brazil Operational
Global (Europe) Operational
India Operational
Integrations Operational
Global (Europe) Operational
Pakistan Operational
Qatar Operational
SMPP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
HTTP API Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Qatar Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Malaysia - Planned Maintenance of Network Infrastructure Apr 2, 2025 13:00-16:00 UTC

Update - The planned maintenance at our Malaysia data center has been rescheduled to begin earlier.
New Schedule (UTC):
Start: 02 April 2025 13:00
End: 02 April 2025 16:00

Mar 20, 2025 - 07:10 UTC
Scheduled - We will be performing planned maintenance at our Malaysia data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however, brief connectivity interruptions may occur for services hosted at the Malaysia data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 03 April 2025 13:00
End (UTC): 03 April 2025 16:00
Purpose: Network infrastructure upgrade and optimization

Mar 19, 2025 - 07:36 UTC

United States - Planned Maintenance of Network Infrastructure Apr 3, 2025 06:00-09:00 UTC

We will undergo a planned maintenance activity at our United States data center, where we will be upgrading part of the networking equipment with the goal of overall optimization of traffic processed at this location.

Preventive measures are in place to ensure this activity is performed without impact, however, there may be brief connectivity interruptions to services hosted at the United States data center. These disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 03 April 2025 06:00
End (UTC): 03 April 2025 09:00
Purpose: Network infrastructure upgrade and optimization

Posted on Mar 21, 2025 - 11:58 UTC

SSL certificate renewal of *.infobip.com Apr 3, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.infobip.com, timeframe:
- Start (UTC): 03 April 11:00
- End (UTC): 03 April 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Jan 31, 2025 - 00:22 UTC

Pakistan - Planned Maintenance of Network Infrastructure Apr 3, 2025 18:00-21:00 UTC

We will be performing planned maintenance at our Pakistan data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures are in place to minimize impact; however, brief connectivity interruptions may occur for services hosted at the Pakistan data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 03 April 2025 18:00
End (UTC): 03 April 2025 21:00
Purpose: Network infrastructure upgrade and optimization

Posted on Mar 19, 2025 - 08:25 UTC

Saudi Arabia and United Arab Emirates - Planned Maintenance of Database Infrastructure Apr 3, 2025 22:00 - Apr 4, 2025 02:00 UTC

We will be performing routine database patching at our Saudi Arabia and United Arab Emirates data centers.
During this process, you may experience brief service interruptions for the components listed below. Each database restart may cause a short downtime of up to 10 minutes, however as components are isolated within their own databases, there will be no simultaneous impact on multiple components.
This maintenance is necessary to keep our databases updated and running at peak performance.

Start (UTC): 03 April 2025 22:00
End (UTC): 04 April 2025 02:00
Purpose: Database patching and maintenance

Posted on Mar 20, 2025 - 08:37 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Apr 4, 2025 19:00-22:00 UTC

We will be conducting planned maintenance at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures are in place to minimize any impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center, though they are not expected. Any disruptions should last no more than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 04 April 2025 19:00
End (UTC): 04 April 2025 22:00
Purpose: Network infrastructure upgrade and optimization

Posted on Mar 19, 2025 - 11:05 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Apr 7, 2025 07:00-11:00 UTC

We will undergo routine patching of multiple databases hosted on our Global (Europe) data center.

During this activity, you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 07 April 2025 07:00
End (UTC): 07 April 2025 11:00
Purpose: Database patching and maintenance

Posted on Mar 21, 2025 - 10:29 UTC

Saudi Arabia - Planned Maintenance of Network Infrastructure Apr 7, 2025 19:00-22:00 UTC

We will be performing planned maintenance at our Saudi Arabia data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures are in place to minimize impact; however, brief connectivity interruptions may occur for services hosted at the Saudi Arabia data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 07 April 2025 19:00
End (UTC): 07 April 2025 22:00
Purpose: Network infrastructure upgrade and optimization

Posted on Mar 19, 2025 - 09:02 UTC

United States - Planned Maintenance of Live Chat Database Infrastructure Apr 8, 2025 04:00-08:00 UTC

We will undergo routine patching of databases at the United States data center. During this activity, you may experience brief service interruptions of Live Chat service lasting no longer than a cumulative total of 10 minutes.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 08 April 2025 04:00
End (UTC): 08 April 2025 08:00
Purpose: Database patching and maintenance

Posted on Mar 25, 2025 - 10:39 UTC

India and Singapore - Planned Maintenance of Database Infrastructure Apr 8, 2025 16:00-20:00 UTC

We will undergo routine patching of databases at the India and Singapore data centers. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 08 April 2025 16:00
End (UTC): 08 April 2025 20:00
Purpose: Database patching and maintenance

Posted on Mar 25, 2025 - 09:44 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Apr 8, 2025 20:00 - Apr 9, 2025 02:00 UTC

We will undergo routine patching of multiple databases hosted on our Global (Europe) data center.

During this activity, you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 08 April 2025 20:00
End (UTC): 09 April 2025 02:00
Purpose: Database patching and maintenance

Posted on Mar 21, 2025 - 10:41 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Apr 8, 2025 22:00 - Apr 9, 2025 02:00 UTC

We will undergo routine patching of databases at the Global (Europe), EU region-locked and South Africa data centers. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 08 April 2025 22:00
End (UTC): 09 April 2025 02:00
Purpose: Database patching and maintenance

Posted on Mar 25, 2025 - 10:25 UTC

United States - Planned Maintenance of Database Infrastructure Apr 9, 2025 04:00-08:00 UTC

We will undergo routine patching of databases at the United States data center. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 09 April 2025 04:00
End (UTC): 09 April 2025 08:00
Purpose: Database patching and maintenance

Posted on Mar 26, 2025 - 08:08 UTC

SSL certificate renewal of *.api-da.infobip.com Apr 9, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-da.infobip.com, timeframe:
- Start (UTC): 09 April 11:00
- End (UTC): 09 April 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Feb 03, 2025 - 00:20 UTC

Singapore - Planned Maintenance of Network Infrastructure Apr 9, 2025 21:00 - Apr 10, 2025 00:00 UTC

We will undergo a planned maintenance activity at our Singapore data center, where we will be upgrading part of the networking equipment with the goal of overall optimization of traffic processed at this location.

Preventive measures are in place to ensure this activity is performed without impact. However, there may be intermittent connectivity interruptions to services hosted at the Indonesia data center during the maintenance timeframe lasting up to a total of 15 minutes.

Start (UTC): 09 April 2025 21:00
End (UTC): 10 April 2025 00:00
Purpose: Network infrastructure upgrade and optimization

Posted on Mar 26, 2025 - 13:12 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Apr 9, 2025 22:00 - Apr 10, 2025 02:00 UTC

We will undergo routine patching of databases at the Global (Europe), EU Region-locked, and Great Britain data centers. During this activity, you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 09 April 2025 22:00
End (UTC): 10 April 2025 02:00
Purpose: Database patching and maintenance

Posted on Mar 26, 2025 - 08:18 UTC

United States and Brazil - Planned Maintenance of Database Infrastructure Apr 10, 2025 04:00-08:00 UTC

We will be conducting routine database patching at our United States and Brazil data centers.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 10 April 2025 04:00
End (UTC): 10 April 2025 08:00
Purpose: Database patching and maintenance

Posted on Mar 27, 2025 - 12:14 UTC

SSL certificate renewal of *.api.infobip.com Apr 10, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api.infobip.com, timeframe:
- Start (UTC): 10 April 11:00
- End (UTC): 10 April 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Feb 07, 2025 - 00:22 UTC

SSL certificate renewal of *.api-us.infobip.com Apr 10, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-us.infobip.com, timeframe:
- Start (UTC): 10 April 11:00
- End (UTC): 10 April 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Feb 07, 2025 - 00:20 UTC

India - Planned Maintenance of Database Infrastructure Apr 10, 2025 16:00-20:00 UTC

We will be conducting routine database patching at our India data center.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 10 April 2025 16:00
End (UTC): 10 April 2025 20:00
Purpose: Database patching and maintenance

Posted on Mar 27, 2025 - 12:29 UTC

Global (Europe) and EU Region-locked - Planned Maintenance of Network Infrastructure Apr 10, 2025 21:00 - Apr 11, 2025 00:00 UTC

We will be conducting planned maintenance at our Global (Europe) and EU Region-locked data centers to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize any impact; however, brief connectivity interruptions may occur for services hosted at the mentioned data centers, though they are not expected. Any disruptions should last no more than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 10 April 2025 21:00
End (UTC): 11 April 2025 00:00
Purpose: Network infrastructure upgrade and optimization

Posted on Mar 25, 2025 - 11:00 UTC

Global (Europe) and EU Region-locked - Planned Maintenance of Database Infrastructure Apr 10, 2025 22:00 - Apr 11, 2025 02:00 UTC

We will be conducting routine database patching at our Global (Europe) and EU Region-locked data centers.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 10 April 2025 22:00
End (UTC): 11 April 2025 02:00
Purpose: Database patching and maintenance

Posted on Mar 27, 2025 - 10:29 UTC

Pakistan and Qatar - Planned Maintenance of Database Infrastructure Apr 14, 2025 22:00 - Apr 15, 2025 02:00 UTC

We will undergo routine patching of databases at our Pakistan and Qatar data centers.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 14 April 2025 22:00
End (UTC): 15 April 2025 02:00
Purpose: Database patching and maintenance

Posted on Mar 31, 2025 - 08:33 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Apr 15, 2025 22:00 - Apr 16, 2025 02:00 UTC

We will be conducting routine database patching at our Global (Europe) data center within the specified time-frame.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 15 April 2025 22:00
End (UTC): 16 April 2025 02:00
Purpose: Database patching and maintenance

Posted on Apr 01, 2025 - 11:24 UTC

SSL certificate renewal of *.openmarket.com Apr 17, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.openmarket.com, timeframe:
- Start (UTC): 17 April 11:00
- End (UTC): 17 April 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Feb 13, 2025 - 00:41 UTC

SSL certificate renewal of *.api-eu1.infobip.com May 8, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-eu1.infobip.com, timeframe:
- Start (UTC): 08 May 11:00
- End (UTC): 08 May 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 06, 2025 - 02:08 UTC

SSL certificate renewal of *.api-eu2.infobip.com May 8, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-eu2.infobip.com, timeframe:
- Start (UTC): 08 May 11:00
- End (UTC): 08 May 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 06, 2025 - 02:05 UTC

SSL certificate renewal of *.api-ua1.infobip.com May 9, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ua1.infobip.com, timeframe:
- Start (UTC): 09 May 11:00
- End (UTC): 09 May 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 05, 2025 - 00:59 UTC

SSL certificate renewal of *.api-in2.infobip.com May 16, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-in2.infobip.com, timeframe:
- Start (UTC): 16 May 11:00
- End (UTC): 16 May 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 12, 2025 - 02:08 UTC

SSL certificate renewal of *.api-tr1.infobip.com May 29, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-tr1.infobip.com, timeframe:
- Start (UTC): 29 May 11:00
- End (UTC): 29 May 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 27, 2025 - 00:21 UTC
Apr 2, 2025
Completed - The scheduled maintenance has been completed.
Apr 2, 05:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 05:00 UTC
Scheduled - We will undergo a planned maintenance activity at our Indonesia data center, where we will be upgrading part of the networking equipment with the goal of overall optimization of traffic processed at this location.

Preventive measures are in place to ensure this activity is performed without impact. However, there may be intermittent connectivity interruptions to services hosted at the Indonesia data center during the maintenance timeframe.

Start (UTC): 02 April 2025 05:00
End (UTC): 02 April 2025 05:20
Purpose: Network infrastructure upgrade and optimization

Mar 21, 12:38 UTC
Completed - The scheduled maintenance has been completed.
Apr 2, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:00 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: Turkey, Great Britain and Qatar
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 01 April 2025 22:00
End (UTC): 02 April 2025 02:00
Purpose: Database patching and maintenance

Mar 18, 10:48 UTC
Apr 1, 2025
Completed - The scheduled maintenance has been completed.
Apr 1, 20:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 16:00 UTC
Scheduled - We will be conducting routine database patching at our Indonesia, Malaysia and Hong Kong data centers.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 01 April 2025 16:00
End (UTC): 01 April 2025 20:00
Purpose: Database patching and maintenance

Mar 18, 09:41 UTC
Resolved - The issue has been successfully resolved and the service is once again operational. The inbound messages were stacking in a queue due to message processing issue.

Start (UTC): 01 April 10:45
End (UTC): 01 April 12:21
Impact: The inbound messages might have been delivered with a delay

Apr 1, 12:29 UTC
Investigating - We are currently experiencing issues with WhatsApp Inbound service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Apr 1, 11:59 UTC
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
Completed - The scheduled maintenance has been completed.
Mar 25, 08:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:00 UTC
Scheduled - We will undergo a planned maintenance with the goal of optimizing the Conversations service database infrastructure hosted on the EU Region-locked data center.

Start (UTC): 25 March 2025 06:00
End (UTC): 25 March 2025 08:00
Purpose: Database infrastructure upgrade.

While no significant impact is expected, customers may briefly experience issues with loading or sending messages in the Conversations interface during the maintenance activity.

Mar 6, 14:48 UTC
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Resolved - We had an issue with Customer Portal and HTTP API service on Global (Europe) and EU Region-locked data centers.
You might have noticed that all HTTP API endpoints were intermittently returning error 500 and increased latency.
Also, users may have observed issues with sending Push, SMS and WhatsApp messages over Customer Portal and using Conversations service.
The issue has been resolved.
Start (UTC): 21 March 2025 07:49
End (UTC): 21 March 2025 09:15
Impact: Error 500 and increased latency on HTTP API endpoints. Issues with sending messages over Customer Portal and Conversations service.

Mar 21, 09:32 UTC
Mar 20, 2025
Completed - The scheduled maintenance has been completed.
Mar 20, 23:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:00 UTC
Update - This maintenance activity has been postponed to the following timeframe:

Start (UTC): 20 March 2025 21:00
End (UTC): 20 March 2025 23:00
Purpose: Network infrastructure upgrade and optimization

Feb 27, 08:55 UTC
Scheduled - We will undergo a planned maintenance activity at our Global (Germany) data center where we will be upgrading part of the networking equipment with the goal of overall optimization of traffic processed at this location.

Preventive measures are in place to ensure this activity is performed without impact, however, there may be brief connectivity interruptions to services hosted at the Global (Europe) data center. These disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 06 March 2025 21:00
End (UTC): 06 March 2025 23:00
Purpose: Network infrastructure upgrade and optimization

Feb 19, 10:14 UTC
Completed - The scheduled maintenance has been completed.
Mar 20, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 11:00 UTC
Update - This maintenance activity has been postponed to the following timeframe:

Start: 20 March 2025 11:00 UTC
End: 20 March 2025 13:00 UTC
Purpose: Database upgrade and optimization

Mar 5, 14:21 UTC
Scheduled - We will be performing a patching process of a database utilized by the Billing service at our Global (Europe) data center.

Within the maintenance period, brief service interruption is possible for actions on the Customer Portal that relate to pricing/product management, but no impact on traffic processing is expected as messages will be processed normally throughout the activity.

Start: 06 March 2025 11:00 UTC
End: 06 March 2025 13:00 UTC
Purpose: Database upgrade and optimization

Feb 19, 11:19 UTC
Completed - Certificate renewal completed successfully
Mar 20, 11:16 UTC
In progress - Certificate renewal in progress
Mar 20, 11:16 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe:
- Start (UTC): 20 March 11:00
- End (UTC): 20 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Jan 17, 02:04 UTC
Completed - Certificate renewal completed successfully
Mar 20, 11:16 UTC
In progress - Certificate renewal in progress
Mar 20, 11:16 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe:
- Start (UTC): 20 March 11:00
- End (UTC): 20 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Jan 17, 01:21 UTC
Completed - Certificate renewal completed successfully
Mar 20, 11:16 UTC
In progress - Certificate renewal in progress
Mar 20, 11:16 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe:
- Start (UTC): 20 March 11:00
- End (UTC): 20 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Jan 17, 02:01 UTC
Completed - Certificate renewal completed successfully
Mar 20, 11:16 UTC
In progress - Certificate renewal in progress
Mar 20, 11:16 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe:
- Start (UTC): 20 March 11:00
- End (UTC): 20 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Jan 17, 02:00 UTC
Completed - Certificate renewal completed successfully
Mar 20, 11:16 UTC
In progress - Certificate renewal in progress
Mar 20, 11:16 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe:
- Start (UTC): 20 March 11:00
- End (UTC): 20 March 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Jan 17, 04:53 UTC
Resolved - The issue has been successfully resolved, and the service is once again operational.
During the specified timeframe, you may have experienced issues with making payments via customer portal and accessing invoices on the Billing and Usage page.

Start (UTC): 20 March 2025 01:19
End (UTC): 20 March 2025 05:07

Mar 20, 05:28 UTC
Investigating - We are currently observing issue with Billing and Usage module on customer portal. Our internal team is actively investigating the extent of this issue, and further details will be provided shortly.
Mar 20, 04:44 UTC
Mar 19, 2025

No incidents reported.