In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 2025 - 20:00 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions on our HTTP API endpoints may occur.
Start (UTC): 19 August 2025 20:00 End (UTC): 19 August 2025 22:00 Purpose: Network infrastructure upgrade and optimization
Aug 19, 202520:00-22:00 UTC
Scheduled -
We will be conducting a routine patching of databases at our Global (Europe) data center. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 19 August 2025 22:00 End (UTC): 20 August 2025 02:00 Purpose: Database maintenance
Aug 06, 2025 - 12:00 UTC
Please note that this maintenance activity will no longer be performed on the following locations which were mentioned previously: Global (Europe), EU Region-locked, India, United States. These changes are also reflected in the components section below.
Start: 25 August 2025, 08:00 UTC End: 25 August 2025, 11:00 UTC Purpose: Moments system upgrade and optimization
Aug 13, 2025 - 13:12 UTC
Scheduled -
We will be upgrading our Moments service infrastructure on multiple locations to enhance performance and reliability of our platform. During the maintenance window, you may experience brief delays in message processing or slight interruptions with services that rely on our messaging system. No major interruptions are expected.
Start: 25 August 2025, 08:00 UTC End: 25 August 2025, 11:00 UTC Purpose: Moments system upgrade and optimization
Aug 08, 2025 - 14:04 UTC
We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions on our HTTP API endpoint api.infobip.com (193.105.74.159) may occur.
Start (UTC): 25 August 2025 20:00 End (UTC): 25 August 2025 22:00 Purpose: Network infrastructure upgrade and optimization Posted on
Aug 01, 2025 - 08:33 UTC
We will be performing planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, general brief connectivity interruptions lasting no longer than a total of 5 minutes will be possible.
Start (UTC): 26 August 2025 19:00 End (UTC): 26 August 2025 21:00 Purpose: Network infrastructure maintenance Posted on
Aug 12, 2025 - 11:40 UTC
We will be performing software infrastructure upgrades on the Moments service hosted across multiple locations listed in the components section.
Preventive measures are in place in order to minimise any potential impact, however, intermittent Moments processing delays are possible during the specified timeframe. Upgrades will be installed sequentially on each location, so any potential processing delays will be limited to a smaller section of the overall timeframe per location.
Start (UTC): 01 September 2025 08:00 End (UTC): 01 September 2025 11:00 Purpose: Moments service software upgrade Posted on
Aug 13, 2025 - 12:14 UTC
We will be conducting an upgrade of databases at our Global (Europe) data center. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This upgrade is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 03 September 2025 20:00 End (UTC): 04 September 2025 00:00 Purpose: Database maintenance Posted on
Aug 19, 2025 - 11:56 UTC
As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test during the below specified timeframe:
Start (UTC): 04 September 2025 07:00 End (UTC): 04 September 2025 11:00 Purpose: Business Continuity Management requirements
Impact on Infobip services hosted at the Global (Europe) data center is not expected. Posted on
Aug 19, 2025 - 10:03 UTC
We will be performing planned maintenance of network infrastructure at our Brazil data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, general brief connectivity interruptions lasting no longer than a total of 15 minutes will be possible.
Start (UTC): 11 September 2025 06:00 End (UTC): 11 September 2025 10:00 Purpose: Network infrastructure maintenance Posted on
Aug 18, 2025 - 10:25 UTC
We will be performing automatic renewal of our SSL certificate api-in.bsmart.in, timeframe: - Start (UTC): 11 September 11:00 - End (UTC): 11 September 17:00
SSL Certificate information: - Common Name: api-in.bsmart.in - Subject Alternative Name: api-in.bsmart.in - Valid until (UTC): 2026-07-09 23:59:59 - Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1
No action is required, unless you do any of the following: - Pin our leaf certificate
If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.
Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com. Posted on
Jul 10, 2025 - 00:22 UTC
We will be performing automatic renewal of our SSL certificate *.call-link.com, timeframe: - Start (UTC): 11 September 11:00 - End (UTC): 11 September 17:00
SSL Certificate information: - Common Name: *.call-link.com - Subject Alternative Name: *.call-link.com, call-link.com - Valid until (UTC): 2026-07-09 23:59:59 - Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1
No action is required, unless you do any of the following: - Pin our leaf certificate
If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.
Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com. Posted on
Jul 10, 2025 - 00:23 UTC
As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test during the below specified timeframe:
Start (UTC): 18 September 2025 07:00 End (UTC): 18 September 2025 11:00 Purpose: Business Continuity Management requirements
Impact on Infobip services hosted at the India data center is not expected. Posted on
Aug 19, 2025 - 10:24 UTC
We will be performing automatic renewal of our SSL certificate api3.infobip.com, timeframe: - Start (UTC): 18 September 11:00 - End (UTC): 18 September 17:00
SSL Certificate information: - Common Name: api3.infobip.com - Subject Alternative Name: api3.infobip.com - Valid until (UTC): 2026-07-17 23:59:59 - Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1
No action is required, unless you do any of the following: - Pin our leaf certificate
If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.
Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com. Posted on
Jul 18, 2025 - 00:57 UTC
We will be performing automatic renewal of our SSL certificate *.api-sa2.infobip.com, timeframe: - Start (UTC): 16 October 11:00 - End (UTC): 16 October 17:00
SSL Certificate information: - Common Name: *.api-sa2.infobip.com - Subject Alternative Name: *.api-sa2.infobip.com, api-sa2.infobip.com - Valid until (UTC): 2026-08-13 23:59:59 - Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1
No action is required, unless you do any of the following: - Pin our leaf certificate
If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.
Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com. Posted on
Aug 14, 2025 - 00:10 UTC
Past Incidents
Aug 19, 2025
Unresolved incident: Global (Europe) - Planned Maintenance of Network Infrastructure.
Completed -
The scheduled maintenance has been completed.
Aug 18, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 20:00 UTC
Scheduled -
We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions on SMPP endpoint smpp3.infobip.com (193.105.74.58) may occur. For the purposes of this maintenance activity, at one point during the works an "unbind" request will be sent to all customers connected to the mentioned endpoint.
Start (UTC): 18 August 2025 20:00 End (UTC): 18 August 2025 22:00 Purpose: Network infrastructure upgrade and optimization
Aug 1, 07:42 UTC
Resolved -
The incident has been resolved. All affected domains have been reverified and email service is fully restored. Start: 15 August, 00:00 UTC End: 15 August, 09:00 UTC Impact: Part of email domains temporarily lost verification, resulting in inability to send email traffic.
Aug 15, 09:08 UTC
Update -
We are continuing to work on a fix for this issue.
Aug 15, 08:49 UTC
Identified -
We are currently experiencing an issue where a number of email domains have become unverified, resulting in the inability to send emails from those domains. Our team is actively investigating and working on the fix.
Aug 15, 08:19 UTC
Completed -
The scheduled maintenance has been completed.
Aug 15, 02:04 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 22:01 UTC
Scheduled -
We will be conducting routine database patching at our Global (Europe) data center within the specified time-frame.
During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.
The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.
Start (UTC): 14 August 2025 22:00 End (UTC): 15 August 2025 02:00 Purpose: Database patching and maintenance
Jul 31, 10:07 UTC
Completed -
The scheduled maintenance has been completed.
Aug 15, 02:03 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 22:00 UTC
Scheduled -
We will be conducting routine database patching at our Global (Europe) and United States data centers within the specified time-frame.
During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.
The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.
Start (UTC): 14 August 2025 22:00 End (UTC): 15 August 2025 02:00 Purpose: Database patching and maintenance
Jul 31, 08:58 UTC
Resolved -
This is to inform you that we experienced an issue with Call Center with Recording service at our Global (Europe) data center. Some recording failed during the reported time period. The incident has been resolved.
Start (UTC): 14 Aug 2025 22:35 End (UTC): 14 Aug 2025 23:19 Impact: Some recording failed during the reported time period.
Aug 14, 23:50 UTC
Completed -
The scheduled maintenance has been completed.
Aug 14, 20:03 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 16:00 UTC
Scheduled -
We will be conducting a routine patching of databases at our India data center. During this process you may experience brief service interruptions for components listed below. Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 14 August 2025 16:00 End (UTC): 14 August 2025 20:00 Purpose: Database patching and maintenance
Jul 31, 09:45 UTC
Completed -
The scheduled maintenance has been completed.
Aug 14, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 04:00 UTC
Scheduled -
We will be conducting a routine patching of databases at our United States and Brazil data centers. During this process you may experience brief service interruptions for components listed below. Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 14 August 2025 04:00 End (UTC): 14 August 2025 08:00 Purpose: Database patching and maintenance
Jul 31, 09:17 UTC
Completed -
The scheduled maintenance has been completed.
Aug 14, 02:27 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 22:00 UTC
Scheduled -
We will undergo routine patching of databases at the following data centers: Great Britain, Global (Europe) and EU Region-locked. During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 13 August 2025 22:00 End (UTC): 14 August 2025 02:00 Purpose: Database patching and maintenance
Jul 30, 08:18 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 08:42 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 04:00 UTC
Scheduled -
We will undergo routine patching of databases at our United States data center. During this process you may experience brief service interruptions for components listed below. Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 13 August 2025 04:00 End (UTC): 13 August 2025 08:00 Purpose: Database patching and maintenance
Jul 30, 07:52 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 03:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:00 UTC
Scheduled -
We will undergo routine patching of databases at the following data centers: Global (Europe), EU Region-locked and South Africa. During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 12 August 2025 22:00 End (UTC): 13 August 2025 02:00 Purpose: Database patching and maintenance
Jul 29, 10:48 UTC
Completed -
The scheduled maintenance has been completed.
Aug 12, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 16:00 UTC
Scheduled -
We will undergo routine patching of databases at our India and Singapore data centers. During this process you may experience brief service interruptions for components listed below. Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 12 August 2025 16:00 End (UTC): 12 August 2025 20:00 Purpose: Database patching and maintenance
Jul 29, 10:14 UTC
Completed -
The scheduled maintenance has been completed.
Aug 12, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 16:01 UTC
Scheduled -
We will undergo routine patching of databases at our India data centers. During this process you may experience brief service interruptions for components listed below. Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 12 August 2025 16:00 End (UTC): 12 August 2025 20:00 Purpose: Database patching and maintenance
Jul 29, 11:09 UTC
Resolved -
The issue has been successfully resolved, and the service is once again operational.
Start (UTC): 12 August 09:37 End (UTC): 12 August 12:37 Impact: WhatsApp fetching templates via API and Customer Portal, as well as traffic failures for message submissions with templates.
Aug 12, 12:54 UTC
Identified -
The issue has been identified, and we are working on a fix.
Aug 12, 12:11 UTC
Investigating -
We are currently experiencing a degradation of our WhatsApp Template service. You may experience issues with fetching templates via API and Customer Portal, as well as traffic failures for message submissions with templates.
Completed -
The scheduled maintenance has been completed.
Aug 12, 07:58 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 04:00 UTC
Scheduled -
We will undergo routine patching of databases at our United States data center. During this process you may experience brief service interruptions for components listed below. SMS traffic will be affected only in regards to the clients using Signals service. Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 12 August 2025 04:00 End (UTC): 12 August 2025 08:00 Purpose: Database patching and maintenance
Jul 29, 11:28 UTC
Completed -
The scheduled maintenance has been completed.
Aug 12, 02:17 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 22:01 UTC
Scheduled -
We will undergo routine patching of databases at the following data centers: Pakistan, Malaysia and Qatar. During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 11 August 2025 22:00 End (UTC): 12 August 2025 02:00 Purpose: Database patching and maintenance
Jul 28, 09:44 UTC
Completed -
The scheduled maintenance has been completed.
Aug 12, 02:17 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 22:00 UTC
Scheduled -
We will undergo routine patching of databases at the following data centers: Great Britain, Turkey and Qatar. During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 11 August 2025 22:00 End (UTC): 12 August 2025 02:00 Purpose: Database patching and maintenance
Jul 28, 09:01 UTC
Completed -
The scheduled maintenance has been completed.
Aug 11, 20:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 16:00 UTC
Scheduled -
We will be conducting routine database patching at our Indonesia, Malaysia and Hong Kong data centers.
During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.
The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.
Start (UTC): 11 August 2025 16:00 End (UTC): 11 August 2025 20:00 Purpose: Database patching and maintenance
Jul 28, 08:18 UTC
Resolved -
We had experienced issues with the Customer Portal on EU Region-Locked data center. During the below timeframe, you may have experienced issues logging in to the Customer Portal or degraded performance of Customer Portal web pages and corresponding services.
Start (UTC): 11 August 2025 07:27 End (UTC): 11 August 2025 07:45 Impact: Inability to login and degraded performance of portal pages
Aug 11, 07:59 UTC
Completed -
The scheduled maintenance has been completed.
Aug 8, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 22:00 UTC
Scheduled -
We will undergo routine patching of databases at the Saudi Arabia and United Arab Emirates data centers. During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 07 August 2025 22:00 End (UTC): 08 August 2025 02:00 Purpose: Database patching and maintenance
Jul 24, 08:15 UTC
Completed -
The scheduled maintenance has been completed.
Aug 6, 12:04 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:00 UTC
Scheduled -
We will be performing a maintenance of a database utilized by US Number/Sender Registration service on our United States and Global (Europe) data centers.