Resolved -
The issue has been successfully resolved and the service is once again operational.
Start (UTC): 13 November 2025 00:40
End (UTC): 13 November 2025 06:32
Impact: During this period, you may experience errors while trying to register a template over the portal, as well as 5xx errors while calling the following API endpoints:
/whatsapp/1/senders/{sender}/templates
/whatsapp/2/senders/{sender}/templates
Nov 13, 06:33 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 13, 06:24 UTC
Update -
We are continuing to work on a fix for this issue.
Nov 13, 04:02 UTC
Identified -
A fix is being implemented. We will share more information in the next update.
Nov 13, 02:47 UTC
Update -
We are taking steps to address this and will update you as soon as we have more information.
Nov 13, 01:42 UTC
Update -
We are continuing to investigate this issue.
Nov 13, 01:16 UTC
Investigating -
We are currently experiencing a service degradation affecting WhatsApp Templates services across multiple datacenters. You may experience errors while trying to register a template over our portal, as well as 5xx errors while calling the following API endpoints:
/whatsapp/1/senders/{sender}/templates
/whatsapp/2/senders/{sender}/templates
We sincerely apologize for any inconvenience this may cause. Our engineering team is actively investigating the issue, and we will provide further updates as soon as they become available.
Nov 13, 00:48 UTC