Infobip system status

Infobip system status history

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Operational

Maintenance

Major Outage

Degraded

All Systems Operational

Customer Portal Login/Homepage Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
People Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Moments Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Analyze Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Conversations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Answers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Channels and Numbers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Other Portal Apps Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMS Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Number Lookup Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Voice Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Japan Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Email Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
MMS Operational
Global (Europe) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Live Chat Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Mobile Push Notifications Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
USSD Operational
Global (Europe) Operational
Mobile Identity Operational
Brazil Operational
Global (Europe) Operational
India Operational
Integrations Operational
Global (Europe) Operational
Pakistan Operational
Qatar Operational
SMPP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
HTTP API Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Qatar Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

United States - Planned Maintenance of Database Infrastructure Jul 8, 2025 04:00-08:00 UTC

We will undergo routine patching of database at United States data center. During this activity, you may experience brief service interruptions of Live Chat service.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 08 July 2025 04:00
End (UTC): 08 July 2025 08:00
Purpose: Database patching and maintenance
Posted on Jun 24, 2025 - 09:52 UTC

India - Planned Maintenance of Database Infrastructure Jul 8, 2025 16:00-20:00 UTC

We will undergo routine patching of databases at our India data center.
During this process you may experience brief service interruptions for components listed below.

Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.
Start (UTC): 08 July 2025 16:00
End (UTC): 08 July 2025 20:00
Purpose: Database patching and maintenance
Posted on Jun 24, 2025 - 11:05 UTC

Multiple locations - Planned Maintenance of Database Infrastructure Jul 8, 2025 16:00-20:00 UTC

We will undergo routine patching of databases at our India and Singapore data centers. During this process you may experience brief service interruptions for components listed below.

Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.
Start (UTC): 08 July 2025 16:00
End (UTC): 08 July 2025 20:00
Purpose: Database patching and maintenance
Posted on Jun 24, 2025 - 12:25 UTC

United Arab Emirates - Planned Maintenance of People Database Infrastructure Jul 8, 2025 16:00-18:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jun 18, 2025 - 11:40 UTC
Scheduled - We will undergo a planned maintenance of our United Arab Emirates data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 08 July 2025 16:00
End (UTC): 08 July 2025 18:00
Purpose: Infrastructure upgrade and optimization
Jun 18, 2025 - 11:35 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Jul 8, 2025 22:00 - Jul 9, 2025 02:00 UTC

We will undergo routine patching of databases at the following data centers: EU Region-locked, Global (Europe), South Africa.
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 08 July 2025 22:00
End (UTC): 09 July 2025 02:00
Purpose: Database patching and maintenance
Posted on Jun 24, 2025 - 09:07 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Jul 8, 2025 22:00 - Jul 9, 2025 02:00 UTC

We will be conducting a routine patching of databases at our Global (Europe) data center.
During this process you may experience brief service interruptions for components listed below.

Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 08 July 2025 22:00
End (UTC): 09 July 2025 02:00
Purpose: Database maintenance
Posted on Jun 24, 2025 - 11:22 UTC

United States - Planned Maintenance of Database Infrastructure Jul 9, 2025 04:00-08:00 UTC

We will undergo routine patching of database at United States data center.
During this activity, you may experience brief service interruptions of services listed below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 09 July 2025 04:00
End (UTC): 09 July 2025 08:00
Purpose: Database patching and maintenance
Posted on Jun 25, 2025 - 08:39 UTC

Multiple locations - Planned Maintenance of Database Infrastructure Jul 9, 2025 22:00 - Jul 10, 2025 02:00 UTC

We will undergo routine patching of database at EU Region-Locked, Global (Europe) and Great Britain data centers.
During this activity, you may experience brief service interruptions of services listed below.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 09 July 2025 22:00
End (UTC): 10 July 2025 02:00
Purpose: Database patching and maintenance
Posted on Jun 25, 2025 - 08:59 UTC

EU Region-locked - Disaster Recovery Test Jul 10, 2025 07:00-11:00 UTC

As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test during the below specified timeframe:

Start (UTC): 10 July 2025 07:00
End (UTC): 10 July 2025 11:00
Purpose: Business Continuity Management requirements

Impact on Infobip services hosted at the EU Region-locked data center is not expected.
Posted on Jun 12, 2025 - 12:33 UTC

Qatar - Planned Maintenance of People Database Infrastructure Jul 10, 2025 16:00-18:00 UTC

We will undergo a planned maintenance of our Qatar data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 10 July 2025 16:00
End (UTC): 10 July 2025 18:00
Purpose: Infrastructure upgrade and optimization
Posted on Jun 18, 2025 - 11:51 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Jul 10, 2025 22:00 - Jul 11, 2025 02:00 UTC

We will be conducting routine database patching at our Global (Europe) within the specified time-frame.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 10 July 2025 22:00
End (UTC): 11 July 2025 02:00
Purpose: Database patching and maintenance
Posted on Jun 26, 2025 - 09:41 UTC

United States - Planned Maintenance of Network Infrastructure Jul 14, 2025 06:00-08:00 UTC

We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United States data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 14 July 2025 06:00
End (UTC): 14 July 2025 08:00
Purpose: Network infrastructure upgrade and optimization
Posted on Jun 27, 2025 - 09:04 UTC

Multiple locations - Planned Maintenance of Database Infrastructure Jul 14, 2025 16:00-20:00 UTC

We will be conducting routine database patching at our Indonesia, Malaysia and Hong Kong data centers.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 14 July 2025 16:00
End (UTC): 14 July 2025 20:00
Purpose: Database patching and maintenance
Posted on Jun 30, 2025 - 13:10 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Jul 14, 2025 22:00 - Jul 15, 2025 02:00 UTC

We will undergo routine patching of databases at the following data centers: Pakistan, Global (Europe), and Qatar.
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 14 July 2025 22:00
End (UTC): 15 July 2025 02:00
Purpose: Database patching and maintenance
Posted on Jun 30, 2025 - 10:30 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Jul 14, 2025 22:00 - Jul 15, 2025 02:00 UTC

We will undergo routine patching of databases at the following data centers: Great Britain, Turkey and Qatar.
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 14 July 2025 22:00
End (UTC): 15 July 2025 02:00
Purpose: Database patching and maintenance
Posted on Jul 01, 2025 - 07:01 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Jul 17, 2025 04:00-08:00 UTC

We will undergo routine patching of databases at our United States, and Brazil data centers. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 17 July 2025 04:00
End (UTC): 17 July 2025 08:00
Purpose: Database patching and maintenance
Posted on Jul 03, 2025 - 09:39 UTC

SSL certificate renewal of *.api-ny2.infobip.com Jul 17, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ny2.infobip.com, timeframe:
- Start (UTC): 17 July 11:00
- End (UTC): 17 July 17:00

SSL Certificate information:
- Common Name: *.api-ny2.infobip.com
- Subject Alternative Name: *.api-ny2.infobip.com, api-ny2.infobip.com
- Valid until (UTC): 2026-05-15 23:59:59
- Issuer: C=US,O=DigiCert Inc,OU=www.digicert.com,CN=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 20, 2025 - 09:56 UTC

SSL certificate renewal of *.api-ae2.infobip.com Jul 17, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ae2.infobip.com, timeframe:
- Start (UTC): 17 July 11:00
- End (UTC): 17 July 17:00

SSL Certificate information:
- Common Name: *.api-ae2.infobip.com
- Subject Alternative Name: *.api-ae2.infobip.com, api-ae2.infobip.com
- Valid until (UTC): 2026-05-15 23:59:59
- Issuer: C=US,O=DigiCert Inc,OU=www.digicert.com,CN=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 20, 2025 - 09:56 UTC

SSL certificate renewal of *.api-us3.infobip.com Jul 17, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-us3.infobip.com, timeframe:
- Start (UTC): 17 July 11:00
- End (UTC): 17 July 17:00

SSL Certificate information:
- Common Name: *.api-us3.infobip.com
- Subject Alternative Name: *.api-us3.infobip.com, api-us3.infobip.com
- Valid until (UTC): 2026-05-14 23:59:59
- Issuer: C=US,O=DigiCert Inc,OU=www.digicert.com,CN=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 20, 2025 - 09:56 UTC

India - Planned Maintenance of Database Infrastructure Jul 17, 2025 16:00-20:00 UTC

We will be conducting a routine patching of databases at our India data center. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 17 July 2025 16:00
End (UTC): 17 July 2025 20:00
Purpose: Database patching and maintenance
Posted on Jul 03, 2025 - 09:57 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Jul 17, 2025 22:00 - Jul 18, 2025 02:00 UTC

We will be conducting a routine patching of databases at our Global (Europe) data center. During this process you may experience brief service interruptions for components listed below.

Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 17 July 2025 22:00
End (UTC): 18 July 2025 02:00
Purpose: Database maintenance
Posted on Jul 03, 2025 - 13:24 UTC

SSL certificate renewal of api2.infobip.com Jul 24, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api2.infobip.com, timeframe:
- Start (UTC): 24 July 11:00
- End (UTC): 24 July 17:00

SSL Certificate information:
- Common Name: api2.infobip.com
- Subject Alternative Name: api2.infobip.com
- Valid until (UTC): 2026-05-21 23:59:59
- Issuer: C=US,O=DigiCert Inc,OU=www.digicert.com,CN=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 20, 2025 - 09:56 UTC
Jul 5, 2025

No incidents reported today.

Jul 4, 2025
Global (Europe) - Broadcast Service Degradation
Resolved - We had experienced issues with the Broadcast service hosted on the Global (Europe) location. During the specified timeframe, you may have observed restricted ability to launch newly created Broadcasts, while a portion of active Broadcasts experienced processing issues and attained the failed/canceled status.

Start (UTC): 04 July 08:09
End (UTC): 04 July 08:35
Impact: Broadcast service issues

With the above in mind, we kindly advise you to check your existing and active campaigns.
Jul 4, 09:12 UTC
Multiple Locations - SMS sender issues towards Ireland destinations
Resolved - We had experienced issues resulting in part of SMS traffic submitted towards Ireland destinations within the below period having their original sender incorrectly replaced in relation to the recently introduced Ireland SMS regulations.

Start (UTC): 02 July 22:07
End (UTC): 03 July 11:49
Impact: Ireland SMS sender replacement
Jul 4, 07:36 UTC
United Arab Emirates and Saudi Arabia - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Jul 4, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 22:00 UTC
Scheduled - We will perform routine database patching at the following data centers: United Arab Emirates and Saudi Arabia. During this activity, you may experience brief service interruptions for the components listed in the section below.

Component downtime may occur during specific database restarts, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up to date and ensure they operate optimally.

Start (UTC): 03 July 2025 22:00
End (UTC): 04 July 2025 02:00
Purpose: Database patching and maintenance
Jun 19, 08:38 UTC
Jul 3, 2025
Multiple Locations - Subaccounts not displaying in the Portal
Resolved - This incident has been resolved.
Jul 3, 18:07 UTC
Investigating - The Subaccounts are not displaying in the account settings on the Portal. Our internal team is actively investigating the extent of this issue, and further details will be provided shortly.
Jul 3, 17:53 UTC
Great Britain - Planned Maintenance of People Database Infrastructure
Completed - The scheduled maintenance has been completed.
Jul 3, 15:04 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 3, 15:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 13:00 UTC
Scheduled - We will undergo a planned maintenance of our Great Britain data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 03 July 2025 13:00
End (UTC): 03 July 2025 15:00
Purpose: Infrastructure upgrade and optimization
Jun 18, 11:10 UTC
Jul 2, 2025

No incidents reported.

Jul 1, 2025
Multiple Locations - Portal payments degradation
Resolved - This incident has been resolved.
Jul 1, 15:05 UTC
Investigating - Downloading invoices in Portal not working for customers that are missing language id. Our internal team is actively investigating the extent of this issue, and further details will be provided shortly.
Jul 1, 14:31 UTC
Multiple Locations - WhatsApp Service Degradation
Resolved - Please be informed that we have experienced an issue with the WhatsApp service degradation across multiple locations. At the below period, you might have experienced issues with unable to sent the traffic.

The issue has been successfully identified and resolved and the service is once again operational.

Start (UTC): 01 July 2025 00:01
End (UTC): 01 July 2025 06:37

Impact: You might have experienced issues with sending WhatsApp traffic.
Jul 1, 07:02 UTC
Update - Our development team is working on this issue.
Jul 1, 06:49 UTC
Update - We are continuing to work on a fix for this issue.
Jul 1, 05:47 UTC
Update - Our development team continues to work on this issue.
Jul 1, 04:47 UTC
Investigating - We are currently experiencing WhatsApp service degradation across multiple locations. Our teams are continuously investigating the issue. We will provide further updates as soon as more information becomes available.
Jul 1, 03:25 UTC
Identified - Root cause of the issue was successfully identified and our team is working on a fix.
Jul 1, 02:59 UTC
Investigating - We are currently experiencing a service degradation affecting our WhatsApp services in the Global (Europe) data center. You may experience issues when sending traffic.

Our engineering team is actively investigating the issue, and we will keep you informed with any updates or findings as they become available.
Jul 1, 02:28 UTC
Jun 30, 2025
Global (Europe) - Moments service degradation
Resolved - This is to inform you that we experienced an issue with Moments service at our Global (Europe) data center.
Users might have observed issues when opening Broadcasts and Flows.
The incident has been resolved.

Start (UTC): 30 June 2025 05:46
End (UTC): 30 June 2025 05:56
Impact: Issue with opening Broadcasts and Flows
Jun 30, 06:13 UTC
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
SSL certificate renewal of *.api.infobip.net
Completed - The scheduled maintenance has been completed.
Jun 27, 08:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 10:15 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api.infobip.net, timeframe:
- Start (UTC): 26 June 10:15
- End (UTC): 26 June 15:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Jun 18, 11:04 UTC
Jun 26, 2025
SSL certificate renewal of *.businessmessaging.co.uk
Completed - This is to inform you that the maintenance was not completed as our automated system inadvertently triggered a maintenance notification indicating that certificate renewal was "In Progress." This was an error, and no maintenance has been performed at this time. More information about this maintenance will be posted in the future.
We apologize for the inconvenience.
Jun 26, 13:37 UTC
In progress - Certificate renewal in progress
Jun 20, 09:02 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.businessmessaging.co.uk, timeframe:
- Start (UTC): 24 July 11:00
- End (UTC): 24 July 17:00

SSL Certificate information:
- Common Name: *.businessmessaging.co.uk
- Subject Alternative Name: *.businessmessaging.co.uk, businessmessaging.co.uk
- Valid until (UTC): 2026-05-22 23:59:59
- Issuer: C=US,O=DigiCert Inc,OU=www.digicert.com,CN=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
May 23, 00:55 UTC
Jun 25, 2025
Saudi Arabia - Email tracking service degradation
Resolved - Please be kindly informed that we have experienced an issue with the Email tracking service on Saudi Arabia data center. At the below period you might experienced issues with click events not being tracked.

The issue has been successfully identified and resolved and the service is once again operational.

Start (UTC): 25-06-2025 06:10
End (UTC): 25-06-2025 17:28
Impact: You might have experienced issues with click events not being tracked.
Jun 25, 17:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 25, 17:33 UTC
Update - We are continuing to work on a fix for this issue.
Jun 25, 16:47 UTC
Update - Our development team continues to work on this issue.
Jun 25, 15:41 UTC
Update - Our development team is working on this issue.
Jun 25, 14:33 UTC
Update - We are continuing to work on a fix for this issue.
Jun 25, 13:09 UTC
Identified - Root cause of the issue was successfully identified and our team is working on a fix.
Jun 25, 12:38 UTC
Update - Our dedicated engineering team is still investigating the issue.
Jun 25, 12:11 UTC
Investigating - We are currently experiencing degradation of our Email tracking service on Saudi Arabia data center. Clients may experience issues with click events not being tracked. Our dedicated team is investigating the issue and more information will follow in the next update.
Jun 25, 11:42 UTC
Jun 24, 2025
United States - Customer Portal and HTTP API Degradation
Resolved - This is to inform you that we had experienced issues with multiple services on the United States data center. You may have experienced issues with accessing our Customer Portal and its services, as well as API service connected to multiple channels.

Start (UTC): 24 June 2025 12:01
End (UTC): 24 June 2025 12:10
Impact: Customer Portal services degradation and failure on traffic submitted over API channels: SMS, MMS, WhatsApp, Email, Voice
Jun 24, 13:05 UTC
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

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