Infobip system status

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

SSL certificate renewal of *.api-hk2.infobip.com Dec 25, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-hk2.infobip.com, timeframe:
- Start (UTC): 25 December 11:00
- End (UTC): 25 December 17:00

SSL Certificate information:
- Common Name: *.api-hk2.infobip.com
- Subject Alternative Name: *.api-hk2.infobip.com, api-hk2.infobip.com
- Valid until (UTC): 2026-10-22 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 23, 2025 - 00:11 UTC

SSL certificate renewal of *.api-jb.infobip.com Dec 31, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-jb.infobip.com, timeframe:
- Start (UTC): 31 December 11:00
- End (UTC): 31 December 17:00

SSL Certificate information:
- Common Name: *.api-jb.infobip.com
- Subject Alternative Name: *.api-jb.infobip.com, api-jb.infobip.com
- Valid until (UTC): 2026-10-26 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 27, 2025 - 00:11 UTC

SSL certificate renewal of *.api-sg1.infobip.com Jan 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-sg1.infobip.com
- Subject Alternative Name: *.api-sg1.infobip.com, api-sg1.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 03, 2025 - 00:35 UTC

SSL certificate renewal of *.api-us2.infobip.com Jan 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-us2.infobip.com
- Subject Alternative Name: *.api-us2.infobip.com, api-us2.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 03, 2025 - 00:28 UTC

SSL certificate renewal of *.api-han.infobip.com Jan 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-han.infobip.com
- Subject Alternative Name: *.api-han.infobip.com, api-han.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 03, 2025 - 00:33 UTC

SSL certificate renewal of *.api-sp3.infobip.com Jan 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-sp3.infobip.com
- Subject Alternative Name: *.api-sp3.infobip.com, api-sp3.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 03, 2025 - 00:30 UTC

SSL certificate renewal of *.api-my1.infobip.com Jan 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-my1.infobip.com
- Subject Alternative Name: *.api-my1.infobip.com, api-my1.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 03, 2025 - 00:27 UTC

United Arab Emirates - Planned Maintenance of Network Infrastructure Jan 8, 2026 18:00-22:00 UTC

We will be performing a planned maintenance of network infrastructure at our United Arab Emirates data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United Arab Emirates data center during the maintenance time window.

Start (UTC): 08 January 2026 18:00
End (UTC): 08 January 2026 22:00
Purpose: Network infrastructure upgrade and optimization
Posted on Dec 23, 2025 - 09:19 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Jan 13, 2026 20:00-23:00 UTC

Update - The planned maintenance has been rescheduled to another date.

Start (UTC): 13 January 2026 20:00
End (UTC): 13 January 2026 23:00
Dec 10, 2025 - 08:47 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 18 December 2025 20:00
End (UTC): 18 December 2025 23:00
Purpose: Network infrastructure upgrade and optimization
Dec 03, 2025 - 11:40 UTC

United States - Planned Maintenance of People Database Infrastructure Jan 14, 2026 08:00-11:00 UTC

We will undergo a planned maintenance of our United States data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 14 January 2026 08:00
End (UTC): 14 January 2026 11:00
Purpose: Infrastructure upgrade and optimization
Posted on Dec 22, 2025 - 14:40 UTC

SSL certificate renewal of *.infobip.com Jan 21, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.infobip.com, timeframe:
- Start (UTC): 21 January 11:00
- End (UTC): 21 January 17:00

SSL Certificate information:
- Common Name: *.infobip.com
- Subject Alternative Name: *.infobip.com, infobip.com
- Valid until (UTC): 2026-11-16 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 17, 2025 - 00:29 UTC

SSL certificate renewal of *.api-da.infobip.com Jan 22, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-da.infobip.com, timeframe:
- Start (UTC): 22 January 11:00
- End (UTC): 22 January 17:00

SSL Certificate information:
- Common Name: *.api-da.infobip.com
- Subject Alternative Name: *.api-da.infobip.com, api-da.infobip.com
- Valid until (UTC): 2026-11-19 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 20, 2025 - 00:29 UTC

SSL certificate renewal of *.api-us.infobip.com Jan 28, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-us.infobip.com, timeframe:
- Start (UTC): 28 January 11:00
- End (UTC): 28 January 17:00

SSL Certificate information:
- Common Name: *.api-us.infobip.com
- Subject Alternative Name: *.api-us.infobip.com, api-us.infobip.com
- Valid until (UTC): 2026-11-23 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 24, 2025 - 00:30 UTC

SSL certificate renewal of *.api.infobip.com Jan 28, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api.infobip.com, timeframe:
- Start (UTC): 28 January 11:00
- End (UTC): 28 January 17:00

SSL Certificate information:
- Common Name: *.api.infobip.com
- Subject Alternative Name: *.api.infobip.com, api.infobip.com
- Valid until (UTC): 2026-11-23 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 24, 2025 - 00:32 UTC

SSL certificate renewal of *.openmarket.com Jan 29, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.openmarket.com, timeframe:
- Start (UTC): 29 January 11:00
- End (UTC): 29 January 17:00

SSL Certificate information:
- Common Name: *.openmarket.com
- Subject Alternative Name: *.openmarket.com, openmarket.com
- Valid until (UTC): 2026-11-27 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 28, 2025 - 00:31 UTC

SSL certificate renewal of *.api-eu1.infobip.com Feb 19, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-eu1.infobip.com, timeframe:
- Start (UTC): 19 February 11:00
- End (UTC): 19 February 17:00

SSL Certificate information:
- Common Name: *.api-eu1.infobip.com
- Subject Alternative Name: *.api-eu1.infobip.com, api-eu1.infobip.com
- Valid until (UTC): 2026-12-18 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Dec 19, 2025 - 00:41 UTC

SSL certificate renewal of *.api-eu2.infobip.com Feb 19, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-eu2.infobip.com, timeframe:
- Start (UTC): 19 February 11:00
- End (UTC): 19 February 17:00

SSL Certificate information:
- Common Name: *.api-eu2.infobip.com
- Subject Alternative Name: *.api-eu2.infobip.com, api-eu2.infobip.com
- Valid until (UTC): 2026-12-18 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Dec 19, 2025 - 00:40 UTC

SSL certificate renewal of *.api-ua1.infobip.com Feb 19, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ua1.infobip.com, timeframe:
- Start (UTC): 19 February 11:00
- End (UTC): 19 February 17:00

SSL Certificate information:
- Common Name: *.api-ua1.infobip.com
- Subject Alternative Name: *.api-ua1.infobip.com, api-ua1.infobip.com
- Valid until (UTC): 2026-12-17 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Dec 18, 2025 - 00:39 UTC
Dec 24, 2025

No incidents reported today.

Dec 23, 2025
India - API service degradation
Resolved - This is to inform you that we have experienced issues with our API service on the India data centre.

Start (UTC): 23 December 2025 08:30
End (UTC): 23 December 2025 09:48

Impact: We experienced increased latency when processing requests, and some requests timed out.

The issue has been successfully resolved, and all services are now fully operational.

We sincerely apologise for any inconvenience this may have caused.

Thank you for your understanding.
Dec 23, 11:34 UTC
Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025
Turkey - General Service Degradation
Resolved - This is to inform you that we experienced a service degradation affecting Email, Facebook Messenger, Mobile push and In-app messages, OMNI, RCS, SMS, Voice and Whatsapp messages in the Turkey data center.
Also, our clients might have encountered issues while logging in to Customer Portal and using HTTP API endpoints.
Incident has been resolved.

Start (UTC): 20 December 2025 12:33
End (UTC): 20 December 2025 12:41
Impact: During this period, due to intermittent networking issues, our clients might have encountered issues while using multiple services, Customer Portal and HTTP API endpoints.

We apologize for any inconvenience this may have caused.
Dec 20, 13:23 UTC
Dec 19, 2025
Global (Europe) - WhatsApp templates API degradation
Resolved - The issue has been successfully resolved and the service is once again operational. The issue affected specific WhatsApp templates endpoint.

Start (UTC): 19 December 12:16
End (UTC): 19 December 13:07
Impact: The endpoint /whatsapp/2/senders/(sender)/templates reverted error 500
Dec 19, 13:28 UTC
Investigating - We are currently experiencing issues with WhatsApp templates API over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Dec 19, 12:43 UTC
Dec 18, 2025

No incidents reported.

Dec 17, 2025
Multiple Locations - Issue with uploading files in Broadcast
Resolved - We experienced a degradation of our Broadcast service on Customer Portal.
Our clients might have observed that file uploading within Broadcast service was failing.
The service was returning an error "Something went wrong, please contact the support".

Start (UTC): 17 December 2025 12:03
End (UTC): 17 December 2025 12:30
Impact: During this period, our clients could not use the File upload function within Broadcast service.

We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Dec 17, 13:25 UTC
Dec 16, 2025
United States - Voice, SIP Trunk, and SMPP Service Degradation
Resolved - This incident has been resolved.

Start time (UTC): 16 December 2025 02:04
End time (UTC): 16 December 2025 06:10

Impact: During the incident period, you may experience delays or undelivered Voice traffic, as well as intermittent SMPP connections.
Dec 16, 07:02 UTC
Update - Our engineering team is monitoring the situation to reach a resolution on a fix for this issue. We will keep you posted with any new updates
Dec 16, 06:25 UTC
Update - We are continuing to monitor the situation and collaborating with the internal team to reach a resolution on a fix for this issue. We will keep you posted with any new updates.
Dec 16, 05:22 UTC
Update - We are continuing to investigate this issue.
Dec 16, 04:41 UTC
Investigating - We're currently experiencing degradation in our United States data center.
You may experience slowness and issues while using the Voice, SIP Trunk, and SMPP related services.
Our dedicated team is currently investigating, and we'll share more information in the next update.
Dec 16, 04:38 UTC
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
EU (Region-locked) - Planned Maintenance of People Database Infrastructure
Completed - The scheduled maintenance has been completed.
Dec 11, 11:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 08:00 UTC
Scheduled - We will undergo a planned maintenance of our Europe (Region-locked) data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 11 December 2025 08:00
End (UTC): 11 December 2025 11:00
Purpose: Infrastructure upgrade and optimization
Nov 26, 13:25 UTC
Dec 10, 2025
Indonesia - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Dec 10, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 09:00 UTC
Scheduled - We will be performing a planned maintenance of network infrastructure in our Indonesia data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief service interruptions are possible for the components listed below.

Start (UTC): 10 December 2025 09:00
End (UTC): 10 December 2025 11:00
Purpose: Network infrastructure upgrade and optimization
Nov 25, 12:21 UTC
EU (Region-locked) - Planned Maintenance of People Database Infrastructure
Completed - The scheduled maintenance has been completed.
Dec 10, 10:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 09:01 UTC
Scheduled - We will undergo a planned maintenance of our Europe (Region-locked) data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 10 December 2025 09:00
End (UTC): 10 December 2025 11:00
Purpose: Infrastructure upgrade and optimization
Nov 26, 13:16 UTC
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