Infobip Status

Multiple Locations - Planned Maintenance of Database Infrastructure

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 04, 2026 - 16:00 UTC

Scheduled - We will undergo routine patching of databases at our India and Singapore data centers. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 04 November 2026 16:00
End (UTC): 04 November 2026 20:00
Purpose: Database patching and maintenance
Nov 4, 2026 16:00-20:00 UTC

Customer Portal Signup/Login Operational

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Operational

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

People Under Maintenance

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Moments Under Maintenance

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Analyze Operational

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Operational

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Conversations Operational

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Operational

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Answers Operational

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Operational

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Channels and Numbers Operational

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Operational

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Other Portal Apps Operational

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Operational

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

SMS Operational

Brazil Operational

Canada Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Vietnam Operational

Number Lookup Operational

Brazil Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Vietnam Operational

Voice Under Maintenance

Brazil Operational

Colombia Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

Hong Kong Operational

India Under Maintenance

Japan Operational

Indonesia Operational

Malaysia Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Singapore Under Maintenance

South Africa Operational

Sri Lanka Operational

Turkey Operational

Ukraine Operational

United Arab Emirates Operational

United States Operational

Email Under Maintenance

Brazil Operational

EU Region-locked Operational

Global (Europe) Operational

India Under Maintenance

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Singapore Operational

United Arab Emirates Operational

United States Operational

RCS Operational

Canada Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

India Operational

Indonesia Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

MMS Operational

Canada Operational

Global (Europe) Operational

Pakistan Operational

United States Operational

WhatsApp Business Under Maintenance

Brazil Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

Hong Kong Operational

India Under Maintenance

Indonesia Operational

Malaysia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Singapore Under Maintenance

Turkey Operational

United Arab Emirates Operational

United States Operational

ChatApps Operational

Brazil Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

Hong Kong Operational

India Operational

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Live Chat Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

India Operational

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Mobile Push Notifications Operational

Global (Europe) Operational

Great Britain Operational

India Operational

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

USSD Operational

Global (Europe) Operational

Mobile Identity Operational

Brazil Operational

Global (Europe) Operational

India Operational

Integrations Operational

Global (Europe) Operational

EU Region-locked Operational

Great Britain Operational

India Operational

Indonesia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Signals Operational

Global (Europe) Operational

India Operational

Indonesia Operational

Saudi Arabia Operational

Turkey Operational

United States Operational

SMPP Operational

Brazil Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Vietnam Operational

HTTP API Operational

Brazil Operational

EU Region-locked Operational

Global (Europe) Operational

Great Britain Operational

Hong Kong Operational

India Operational

Indonesia Operational

Japan Operational

Malaysia Operational

Mexico Operational

Pakistan Operational

Qatar Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Vietnam Operational

SMTP Operational

Brazil Operational

EU Region-locked Operational

Global (Europe) Operational

India Operational

Indonesia Operational

Mexico Operational

Qatar Operational

United Arab Emirates Operational

United States Operational

Automation Studio (Journeys) Operational

EU Region-locked Operational

Global (Europe) Operational

India Operational

Indonesia Operational

Mexico Operational

Saudi Arabia Operational

United Arab Emirates Operational

United States Operational

Agent Workspace (Inbox) Operational

EU Region-locked Operational

Global (Europe) Operational

India Operational

Indonesia Operational

Mexico Operational

Saudi Arabia Operational

United Arab Emirates Operational

United States Operational

Chatbots Operational

EU Region-locked Operational

Global (Europe) Operational

India Operational

Indonesia Operational

Mexico Operational

Saudi Arabia Operational

United Arab Emirates Operational

United States Operational

Customer Profiles (CDP) Operational

EU Region-locked Operational

Global (Europe) Operational

India Operational

Indonesia Operational

Mexico Operational

Saudi Arabia Operational

United Arab Emirates Operational

United States Operational

Analytics & Insights Operational

EU Region-locked Operational

Global (Europe) Operational

India Operational

Indonesia Operational

Mexico Operational

United Arab Emirates Operational

United States Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Multiple Locations - Planned Maintenance of Database Infrastructure Nov `4`, `2026` `22:00` - Nov `5`, `2026` `02:00` UTC

Update - The scope of this maintenance has been revised to include only our EU region-locked and Great Britain data centers. The Global (Europe) data center has been excluded from this operation.

Start (UTC): 4 November 2026, 22:00
End (UTC): 5 November 2026, 02:00
Purpose: Database patching and maintenance
Nov 03, 2026 - 10:38 UTC

Scheduled - We will undergo routine patching of databases at the following data centers: Global (Europe), EU Region-locked, Great Britain.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 04 November 2026 22:00
End (UTC): 05 November 2026 02:00
Purpose: Database patching and maintenance
Oct 22, 2026 - 10:08 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov `5`, `2026` `16:00`-`20:00` UTC

We will undergo routine patching of databases at India and Indonesia data centers.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 05 November 2026 16:00
End (UTC): 05 November 2026 20:00
Purpose: Database patching and maintenance
Posted on Oct 23, 2026 - 10:24 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov `5`, `2026` `22:00` - Nov `6`, `2026` `02:00` UTC

Update - The scope of this maintenance has been revised to include only our Saudi Arabia (KSA) and United Arab Emirates (UAE) data centers. The Global (Europe) data center has been excluded from this operation.

Start (UTC): 05 November 2026 22:00
End (UTC): 06 November 2026 02:00
Purpose: Database patching and maintenance
Nov 03, 2026 - 10:46 UTC

Scheduled - We will undergo routine patching of databases at the following data centers: Global (Europe), United Arab Emirates and Saudi Arabia.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 05 November 2026 22:00
End (UTC): 06 November 2026 02:00
Purpose: Database patching and maintenance
Oct 23, 2026 - 09:59 UTC

EU Region-locked - Planned Maintenance of Network Infrastructure Nov `5`, `2026` `22:00` - Nov `6`, `2026` `02:00` UTC

Update - The scope of this maintenance has been revised to include only our EU Region-locked. The Global (Europe) data center has been excluded from this operation.

Start (UTC): 05 November 2026 22:00
End (UTC): 06 November 2026 02:00
Purpose: Database patching and maintenance
Nov 03, 2026 - 10:51 UTC

Scheduled - We will undergo routine patching of databases at Global (Europe) and EU Region-locked data centers.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 05 November 2026 22:00
End (UTC): 06 November 2026 02:00
Purpose: Database patching and maintenance
Oct 23, 2026 - 11:29 UTC

Pakistan - Planned Maintenance of Network Infrastructure Nov `9`, `2026` `19:00`-`22:00` UTC

We will be performing planned maintenance of network infrastructure at our Pakistan data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Pakistan data center.

Start (UTC): 09 November 2026 19:00
End (UTC): 09 November 2026 22:00
Purpose: Network infrastructure upgrade and optimization
Posted on Oct 22, 2026 - 11:27 UTC

Global (Europe) - Planned Maintenance of Content Database Infrastructure Nov `10`, `2026` `03:00`-`04:00` UTC

We will be performing planned maintenance on database infrastructure supporting content-related services at our Global (Europe) data centers. The goal of this work is to migrate the underlying database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, customers may experience the following temporary limitations during the maintenance window:

1. Voice: Processing of new voice recordings may be delayed, and downloading or deleting recordings may be unavailable.

2. Conversations: Saving a note attachment permanently may fail. Sending an email through a web form with an attachment may also fail.

3. Broadcast (inside Moments module): Downloading or reviewing recipient lists may be unavailable. Campaigns whose recipient files have expired may fail to launch.

4. Email: Loading or previewing uploaded HTML, retrieving attachments or images through the Portal, and managing stored content may fail or be delayed. Duplicating stored content may be unavailable, and extending content lifetime in the email content editor or the expiry of published landing pages may fail. New content uploads, direct download links, template processing, and inbound email-content uploads are expected to remain available.

5. Other products: Media uploads for OTT channels (Zalo, Viber, Telegram) and MMS will be accepted, with the upload metadata appearing once the database recovers.

Start (UTC): 10 November 2026 03:00
End (UTC): 10 November 2026 04:00
Purpose: Database migration and infrastructure maintenance
Posted on Oct 29, 2026 - 12:07 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov `10`, `2026` `04:00`-`08:00` UTC

Update - The scope of this maintenance has been revised to include only our Mexico data center. The United States data center has been excluded from this operation.

Start (UTC): 10 November 2026 04:00
End (UTC): 10 November 2026 08:00
Purpose: Database patching and maintenance
Nov 03, 2026 - 10:57 UTC

Update - The database patching at our United States and Mexico data centers has been postponed to a new maintenance window.
The scope of the work and the expected service behavior remain unchanged, with the revised schedule below.

New start (UTC): 10 November 2026 04:00
New end (UTC): 10 November 2026 08:00
Purpose: Database patching and maintenance
Oct 28, 2026 - 07:32 UTC

Scheduled - We will be conducting routine database patching at our United States and Mexico data centers.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 03 November 2026 04:00
End (UTC): 03 November 2026 08:00
Purpose: Database patching and maintenance
Oct 21, 2026 - 10:02 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov `12`, `2026` `04:00`-`08:00` UTC

Update - The scope of this maintenance has been revised to include only our Brazil and Canada data centers. The United States data center has been excluded from this operation.

Start (UTC): 12 November 2026 04:00
End (UTC): 12 November 2026 08:00
Purpose: Database patching and maintenance
Nov 03, 2026 - 11:51 UTC

Scheduled - We will undergo routine patching of databases at the following data centers: United States, Brazil and Canada.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.-

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 12 November 2026 04:00
End (UTC): 12 November 2026 08:00
Purpose: Database patching and maintenance
Oct 30, 2026 - 10:48 UTC

Qatar - Planned Maintenance of Content Database Infrastructure Nov `12`, `2026` `22:00` - Nov `13`, `2026` `04:00` UTC

We will undergo routine patching of databases at the Qatar data center. The goal of this work is to keep our database infrastructure up to date and ensure the stability and optimal performance of the affected services.
The six-hour window is the time reserved for this work and is not an expected period of disruption. Patching requires the database to switch over from one node to another, which may make it briefly unavailable.

Preventive measures have been implemented to minimize any potential impact; however, at the moment of the switchover, services that use the database may experience short interruptions:

- Answers: loading or editing content used by chatbots, including uploaded media, may fail.

- Broadcast (inside Moments module): uploading recipient lists or campaign attachments may fail, and downloading previously uploaded files may be temporarily unavailable. Campaigns that reference stored documents or images may fail to launch if the database is switching over at that moment.

- Conversations: saving attachments to conversations, or sending emails with attachments through web forms, may fail.

- Email: loading or previewing uploaded HTML, images and attachments in the Portal, or resolving stored email templates, may fail or be delayed briefly.

- Live Chat: uploading files and images in live chat conversations may fail.

- Moments: uploading or loading images, files and in-app HTML used in message designs, campaigns and flows may fail or be delayed briefly.

- Voice: processing of new voice recordings may be delayed, and downloading recordings may be temporarily unavailable.

- WhatsApp Business: creating or editing WhatsApp templates that contain media may fail or be delayed briefly.

Start (UTC): 12 November 2026 22:00
End (UTC): 13 November 2026 04:00
Purpose: Database patching and maintenance
Posted on Oct 30, 2026 - 08:36 UTC

United States - Planned Maintenance: Scheduled & Bulk Messaging Nov `17`, `2026` `07:00`-`09:00` UTC

We will perform planned maintenance on the Bulk Scheduling Service database hosted in our United States data center during the maintenance window specified below.

Preventive measures are in place to minimize impact, but scheduled messages, bulk campaigns, and broadcast operations may experience delays or temporarily failures during the maintenance window. For up to a few minutes, accepted bulks may be delayed and users may be unable to create new bulks through the Customer Portal or HTTP API, but real-time single-message sending is not expected to be affected.

Affected services:
- Moments (Broadcast campaigns)
- Scheduled SMS, Email, WhatsApp, ChatApps, and Voice messages
- Bulk messaging operations via API and Portal

Any disruptions are expected to last no longer than few minutes within the scheduled maintenance window.

Start (UTC): 17 November 2026 07:00
End (UTC): 17 November 2026 09:00
Purpose: Bulk Scheduling Service upgrade and optimization
Posted on Nov 03, 2026 - 08:52 UTC

SSL certificate renewal of *.api-tr1.infobip.com Dec `24`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-tr1.infobip.com, timeframe:
- Start (UTC): 24 December 11:00
- End (UTC): 24 December 17:00

SSL Certificate information:
- Common Name: *.api-tr1.infobip.com
- Subject Alternative Name: *.api-tr1.infobip.com, api-tr1.infobip.com
- Valid until (UTC): 2027-05-09 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 23, 2026 - 00:16 UTC

SSL certificate renewal of movistarsms.infobip-portal.com Dec `30`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate movistarsms.infobip-portal.com, timeframe:
- Start (UTC): 30 December 11:00
- End (UTC): 30 December 17:00

SSL Certificate information:
- Common Name: movistarsms.infobip-portal.com
- Subject Alternative Name: movistarsms.infobip-portal.com
- Valid until (UTC): 2027-05-12 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 26, 2026 - 00:16 UTC

SSL certificate renewal of *.api-us3.infobip.com Dec `31`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-us3.infobip.com, timeframe:
- Start (UTC): 31 December 11:00
- End (UTC): 31 December 17:00

SSL Certificate information:
- Common Name: *.api-us3.infobip.com
- Subject Alternative Name: *.api-us3.infobip.com, api-us3.infobip.com
- Valid until (UTC): 2027-05-15 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 29, 2026 - 00:17 UTC

SSL certificate renewal of *.mxtelecom.com Dec `31`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.mxtelecom.com, timeframe:
- Start (UTC): 31 December 11:00
- End (UTC): 31 December 17:00

SSL Certificate information:
- Common Name: *.mxtelecom.com
- Subject Alternative Name: *.mxtelecom.com, mxtelecom.com
- Valid until (UTC): 2027-05-15 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 29, 2026 - 00:20 UTC

SSL certificate renewal of *.api-ny2.infobip.com Dec `31`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-ny2.infobip.com, timeframe:
- Start (UTC): 31 December 11:00
- End (UTC): 31 December 17:00

SSL Certificate information:
- Common Name: *.api-ny2.infobip.com
- Subject Alternative Name: *.api-ny2.infobip.com, api-ny2.infobip.com
- Valid until (UTC): 2027-05-15 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 29, 2026 - 00:18 UTC

SSL certificate renewal of *.api-ae2.infobip.com Dec `31`, `2026` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-ae2.infobip.com, timeframe:
- Start (UTC): 31 December 11:00
- End (UTC): 31 December 17:00

SSL Certificate information:
- Common Name: *.api-ae2.infobip.com
- Subject Alternative Name: *.api-ae2.infobip.com, api-ae2.infobip.com
- Valid until (UTC): 2027-05-15 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 29, 2026 - 00:21 UTC

SSL certificate renewal of *.api-qa1.infobip.com Jan `8`, `2027` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-qa1.infobip.com, timeframe:
- Start (UTC): 08 January 11:00
- End (UTC): 08 January 17:00

SSL Certificate information:
- Common Name: *.api-qa1.infobip.com
- Subject Alternative Name: *.api-qa1.infobip.com, api-qa1.infobip.com
- Valid until (UTC): 2027-05-21 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 04, 2026 - 00:18 UTC

SSL certificate renewal of *.api-qa.infobip.com Jan `8`, `2027` `11:00`-`17:00` UTC

We will be performing automatic renewal of our SSL certificate *.api-qa.infobip.com, timeframe:
- Start (UTC): 08 January 11:00
- End (UTC): 08 January 17:00

SSL Certificate information:
- Common Name: *.api-qa.infobip.com
- Subject Alternative Name: *.api-qa.infobip.com, api-qa.infobip.com
- Valid until (UTC): 2027-05-21 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 04, 2026 - 00:20 UTC

Past Incidents

Nov `4`, `2026`

Indonesia - Issues with file processing in multiple services

Resolved - We experienced an incident on our platform affecting multiple services on our Indonesia data center.
During the incident timeframe, you may have observed difficulty uploading, downloading and deleting files utilized in Voice, Moments, Conversations, Email, WhatsApp and Viber services.
Incident has been resolved.

Start (UTC): 04 November 2026 06:00
End (UTC): 04 November 2026 09:00
Impact: Issue with uploading, downloading and deleting files utilized in Voice, Moments, Conversations, Email, WhatsApp and Viber services.
Nov 4, 11:23 UTC

Pakistan - General connectivity degradation

Resolved - This is to inform you that the issue is no longer present as the affected services recover to their full functionality. It was concluded that the cause of the issue was networking and connectivity issues.

Start (UTC): 04 November 2026 09:37
End (UTC): 04 November 2026 10:23
Nov 4, 10:43 UTC

Investigating - This is to inform you that we're currently experiencing general connectivity degradation at our Pakistan data center. Customers utilizing hosted services listed below may have observed processing issues, slower response times and delivery delays.

Our designated team is working on the observed issue and we'll keep you updated.
Nov 4, 10:21 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Nov 4, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 22:00 UTC

Scheduled - We will be conducting routine database patching at our EU Region-locked and South Africa data centers.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 03 November 2026 22:00
End (UTC): 04 November 2026 02:00
Purpose: Database patching and maintenance
Oct 21, 09:22 UTC

Nov `3`, `2026`

Multiple Locations - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Nov 3, 20:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 16:00 UTC

Scheduled - We will be conducting routine database patching at our Indonesia, Malaysia, India and Hong Kong data centers.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 03 November 2026 16:00
End (UTC): 03 November 2026 20:00
Purpose: Database patching and maintenance
Oct 21, 09:02 UTC

United States - MMS service degradation

Resolved - The issue affecting the MMS service has been resolved. We're no longer observing errors affecting request processing.
During the affected period, you may have experienced submission timeouts and rejections when using /api/mm7 and /mms/v2/send endpoints.

Start (UTC): 03 November 2026, 14:04
End (UTC): 03 November 2026, 16:10
Impact: Submission timeouts and rejections when submitting traffic via /api/mm7 and /mms/v2/send endpoints
Nov 3, 18:40 UTC

Monitoring - A fix has been implemented, and we are monitoring the results to ensure the service remains stable.
Nov 3, 17:50 UTC

Update - Our engineering team is continuing to work on a resolution for the MMS service degradation affecting the United States. We’ll share another update as soon as more information is available.
Nov 3, 17:01 UTC

Update - We are continuing to work on a fix for this issue.
Nov 3, 16:20 UTC

Identified - Our dedicated team has identified the affected endpoints: /mms/v2/send and /api/mm7. Requests to these endpoints may experience errors or timeouts.
The /mms/2/messages endpoint is not affected at this time.
Our dedicated teams are working to resolve the situation as soon as possible. We’ll share further updates as they become available.
Nov 3, 15:18 UTC

Update - Our teams are still investigating the issue. We will keep providing updates.
Nov 3, 15:00 UTC

Investigating - We are currently experiencing issues with the MMS over the United States data center. The issue is currently being investigated and more information will follow in the next update.
Nov 3, 14:26 UTC

United States - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been canceled.

No new date has been set yet, and we don't currently have a confirmed timeline. We'll share a new time if and when it's rescheduled.

Apologies for any inconvenience caused by the change to the planned window.
Nov 3, 11:43 UTC

Update - This maintenance has been rescheduled to 11 November 2026. The scope and expected impact are unchanged.

Start (UTC): 11 November 2026 08:00
End (UTC): 11 November 2026 12:00
Purpose: Database patching and maintenance
Oct 29, 09:40 UTC

Scheduled - We will undergo routine patching of databases at the United States data center.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 04 November 2026 08:00
End (UTC): 04 November 2026 12:00
Purpose: Database patching and maintenance
Oct 22, 13:46 UTC

United States - Planned Maintenance of Database Infrastructure

Update - The maintenance has been rescheduled to 11 November 2026. Brief interruptions of a few minutes may occur
during individual database restarts, with no simultaneous disruption to multiple components.

Start (UTC): 11 November 2026 04:00
End (UTC): 11 November 2026 08:00
Purpose: Database patching and maintenance
Oct 29, 07:56 UTC

Scheduled - We will be conducting routine database patching at our United States data center.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components. SMS traffic will remain unaffected, however, Signals service might experience brief disruptions in operation.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 04 November 2026 04:00
End (UTC): 04 November 2026 08:00
Purpose: Database patching and maintenance
Oct 22, 10:53 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure

Scheduled - We will undergo routine patching of databases at the Global (Europe) data center.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 04 November 2026 22:00
End (UTC): 05 November 2026 02:00
Purpose: Database patching and maintenance
Oct 22, 10:35 UTC

EU Region-locked - Planned Maintenance of Content Database Infrastructure

Completed - The scheduled maintenance has been completed.
Nov 3, 07:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 05:00 UTC

Update - The scope of this maintenance has been extended to also include migration of the database infrastructure supporting Customer Portal authentication and analytics services. In addition to the content-related impacts already announced, Portal two-factor authentication may be temporarily unavailable for enrolling a new authenticator device or signing in with an existing time-based one-time password, embedded analytics dashboards may not load, and some Portal account-management operations may be temporarily unavailable.
Oct 27, 10:52 UTC

Scheduled - We will be performing planned maintenance on database infrastructure supporting content-related services at our Europe Region-locked data centers. The goal of this work is to migrate the underlying database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, customers may experience the following temporary limitations during the maintenance window:

1. Voice: Processing of new voice recordings may be delayed, and downloading recordings may be unavailable.

2. Conversations: Saving a note attachment permanently may fail. Sending an email through a web form with an attachment may also fail.

3. Broadcast: Downloading or reviewing recipient lists may be unavailable. Campaigns whose recipient files have expired may fail to launch.

4. Email: Loading or previewing uploaded HTML, retrieving attachments or images through the Portal, and managing stored content may fail or be delayed. New content uploads, direct download links, template processing, and inbound email-content uploads are expected to remain available.

Any disruption is expected to last no longer than 20 minutes within the scheduled maintenance window.

Start (UTC): 03 November 2026 05:00
End (UTC): 03 November 2026 06:00
Purpose: Database migration and infrastructure maintenance
Oct 16, 12:35 UTC

Nov `2`, `2026`

Multiple Locations - Salesforce Marketing Cloud Service Degradation

Resolved - The issue affecting the Salesforce Marketing Cloud integration has been resolved. During the incident, you may have experienced issues with creating new Journeys; message delivery for existing journeys was not affected.

Start (UTC): 02 November 14:28
End (UTC): 02 November 15:35

Impact: New journey setup in the Salesforce Marketing Cloud integration
Nov 2, 15:43 UTC

Investigating - We are currently experiencing degradation of Salesforce marketing cloud integration over multiple locations. You may notice difficulties while using multiple components of Salesforce CRM.
Our engineering teams are investigating and working to resolve the issue. We’ll keep you updated as more information becomes available.
Nov 2, 14:48 UTC

Nov `1`, `2026`

No incidents reported.

Oct `31`, `2026`

Global (Europe) - Partial Packet Loss

Resolved - The issue causing intermittent packet loss in our Global (Europe) data centre has been resolved. Email and SMS products have returned to normal, and service performance has recovered.

Start time (UTC): 31 October 2026 02:34
End time (UTC): 31 October 2026 04:00
Oct 31, 04:13 UTC

Update - We are continuing to investigate this issue.
Oct 31, 04:07 UTC

Investigating - We are investigating an issue that may be causing intermittent packet loss and impacting service performance for some users. The extent of the impact is still being assessed, and our teams are working to identify the root cause. Further updates will be provided as the investigation progresses.
Oct 31, 04:05 UTC

Oct `30`, `2026`

Multiple Locations - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been canceled. A replacement maintenance on 12 November 2026 will be announced shortly.
Oct 30, 10:28 UTC

Scheduled - We will undergo routine patching of databases at the following data centers: United States and Brazil.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 05 November 2026 04:00
End (UTC): 05 November 2026 08:00
Purpose: Database patching and maintenance
Oct 23, 09:26 UTC

Oct `29`, `2026`

Global (Europe) - Zalo service degradation

Resolved - The issue has been successfully resolved and the service is once again operational.
During the below timeframe, you may have experienced processing delays for inbound Zalo traffic.

Start (UTC): 29 October 2026 06:10
End (UTC): 29 October 2026 15:02
Impact: Zalo inbound message processing delay
Oct 29, 15:03 UTC

Investigating - We are currently experiencing issues with the Zalo service over the Global (Europe) data center. Clients may experience delays in inbound message processing. More information will follow in the next update.
Oct 29, 13:53 UTC

SSL certificate renewal of *.messaging-service.com

Completed - Certificate renewal completed successfully
Oct 29, 11:16 UTC

In progress - Certificate renewal in progress
Oct 29, 11:16 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.messaging-service.com, timeframe:
- Start (UTC): 29 October 11:00
- End (UTC): 29 October 17:00

SSL Certificate information:
- Common Name: *.messaging-service.com
- Subject Alternative Name: *.messaging-service.com, messaging-service.com
- Valid until (UTC): 2027-04-25 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 9, 13:35 UTC

SSL certificate renewal of *.api-sg.infobip.com

Completed - Certificate renewal completed successfully
Oct 29, 11:16 UTC

In progress - Certificate renewal in progress
Oct 29, 11:16 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-sg.infobip.com, timeframe:
- Start (UTC): 29 October 11:00
- End (UTC): 29 October 17:00

SSL Certificate information:
- Common Name: *.api-sg.infobip.com
- Subject Alternative Name: *.api-sg.infobip.com, api-sg.infobip.com
- Valid until (UTC): 2027-04-25 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 9, 13:35 UTC

SSL certificate renewal of *.api-hk.infobip.com

Completed - Certificate renewal completed successfully
Oct 29, 11:16 UTC

In progress - Certificate renewal in progress
Oct 29, 11:16 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-hk.infobip.com, timeframe:
- Start (UTC): 29 October 11:00
- End (UTC): 29 October 17:00

SSL Certificate information:
- Common Name: *.api-hk.infobip.com
- Subject Alternative Name: *.api-hk.infobip.com, api-hk.infobip.com
- Valid until (UTC): 2027-04-25 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 9, 13:34 UTC

SSL certificate renewal of *.api-id.infobip.com

Completed - Certificate renewal completed successfully
Oct 29, 11:16 UTC

In progress - Certificate renewal in progress
Oct 29, 11:16 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-id.infobip.com, timeframe:
- Start (UTC): 29 October 11:00
- End (UTC): 29 October 17:00

SSL Certificate information:
- Common Name: *.api-id.infobip.com
- Subject Alternative Name: *.api-id.infobip.com, api-id.infobip.com
- Valid until (UTC): 2027-04-25 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 9, 13:34 UTC

SSL certificate renewal of *.api-br.infobip.com

Completed - Certificate renewal completed successfully
Oct 29, 11:15 UTC

In progress - Certificate renewal in progress
Oct 29, 11:15 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-br.infobip.com, timeframe:
- Start (UTC): 29 October 11:00
- End (UTC): 29 October 17:00

SSL Certificate information:
- Common Name: *.api-br.infobip.com
- Subject Alternative Name: *.api-br.infobip.com, api-br.infobip.com
- Valid until (UTC): 2027-04-25 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 9, 13:34 UTC

SSL certificate renewal of *.api-in.infobip.com

Completed - Certificate renewal completed successfully
Oct 29, 11:15 UTC

In progress - Certificate renewal in progress
Oct 29, 11:15 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-in.infobip.com, timeframe:
- Start (UTC): 29 October 11:00
- End (UTC): 29 October 17:00

SSL Certificate information:
- Common Name: *.api-in.infobip.com
- Subject Alternative Name: *.api-in.infobip.com, api-in.infobip.com
- Valid until (UTC): 2027-04-25 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 9, 13:34 UTC

Vietnam - Multiple services degradation

Resolved - The incident affecting SMS and Zalo traffic has been resolved. During the incident, you may have experienced traffic processing issues.

Start time (UTC): 29 October 2026, 01:00
End time (UTC): 29 October 2026, 01:48
Impact: Traffic processing issues, and requests returned 5xx errors.
Oct 29, 02:11 UTC

Investigating - We’re currently experiencing a degradation affecting multiple services in our Vietnam data center. You may notice issues in traffic processing or requests reverting 5xx responses.

Our engineering teams are investigating and working to resolve the issue. We’ll keep you updated as more information becomes available.
Oct 29, 01:50 UTC

Oct `28`, `2026`

United States - HTTP API Degradation

Resolved - This is to inform you that the degradation affecting our HTTP API services has been resolved. We're no longer observing errors affecting request processing.

During the affected period, customers may have experienced message submission issues when using the Messages API. Additionally, services and channels utilizing failover functionality may have experienced increased response times, request processing delays, or channel-specific error responses due to timeouts in the underlying failover service.

Start (UTC): 28 October 2026 16:30
End (UTC): 28 October 2026 17:08

Impact: HTTP 500 errors and message submission issues affecting traffic sent through the Messages API. Additionally, customers using services and channels utilizing failover functionality may have experienced increased latency, request processing delays, or channel-specific error responses during the affected period.
Oct 28, 17:42 UTC

Investigating - We are currently experiencing an issue affecting our HTTP API services.

Customers may experience HTTP 500 errors when attempting to send requests through the Messages API. As a result, message submission may be impacted.

Additionally, services and channels utilizing failover functionality may experience increased response times, request processing delays, or channel-specific error responses.

Our engineers are actively investigating the issue and working to identify the root cause.
Oct 28, 17:15 UTC

SSL certificate renewal of *.api-se1.infobip.com

Completed - Certificate renewal completed successfully
Oct 28, 11:15 UTC

In progress - Certificate renewal in progress
Oct 28, 11:15 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-se1.infobip.com, timeframe:
- Start (UTC): 28 October 11:00
- End (UTC): 28 October 17:00

SSL Certificate information:
- Common Name: *.api-se1.infobip.com
- Subject Alternative Name: *.api-se1.infobip.com, api-se1.infobip.com
- Valid until (UTC): 2027-03-10 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 24, 12:49 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 28, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 22:00 UTC

Scheduled - We will undergo routine patching of databases at the following data centers: Great Britain, Pakistan, Qatar, and Turkey.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 27 October 2026 22:00
End (UTC): 28 October 2026 02:00
Purpose: Database patching and maintenance
Oct 15, 07:54 UTC

Oct `27`, `2026`

United States - Planned Maintenance of Advanced Analytics Database

Scheduled - We will be performing maintenance on the database infrastructure supporting Advanced Analytics at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, Infobip customers may be unable to access Advanced Analytics during the maintenance window.

Start (UTC): 09 November 2026 09:00
End (UTC): 09 November 2026 10:00
Purpose: Database migration and infrastructure maintenance
Oct 8, 07:49 UTC

United States - Planned Maintenance of Customer Portal Database Infrastructure

Scheduled - We will be performing planned maintenance on database infrastructure supporting Customer Portal authentication and analytics services hosted at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, customers using Portal two-factor authentication may temporarily be unable to enroll a new authenticator device or sign in using an existing time-based one-time password (TOTP) verification method during the maintenance window. In addition, analytics dashboards embedded in the Portal may not load during this period. Some Portal account-management operations may also be temporarily unavailable.

Start (UTC): 05 November 2026 09:00
End (UTC): 05 November 2026 10:00
Purpose: Database migration and infrastructure maintenance
Oct 9, 11:15 UTC

India - Planned Maintenance of Network Infrastructure Part 1

Scheduled - We will be performing the first phase of planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 03 November 2026 18:30
End (UTC): 03 November 2026 23:30
Purpose: Network infrastructure upgrade and optimization
Oct 16, 10:03 UTC

United States - Planned Maintenance of Database Infrastructure

Scheduled - We will be performing planned maintenance of infrastructure supporting Answers services at our United States data center to improve resilience and performance.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, customers may be temporarily unable to create, edit, or manage chatbot templates, including creating new chatbots from templates. Certain administrative AI configuration updates may also be temporarily unavailable.

Existing chatbots and chatbot traffic are not expected to be affected.

Start (UTC): 03 November 2026 08:00
End (UTC): 03 November 2026 09:00
Purpose: Database migration and infrastructure maintenance
Oct 7, 10:43 UTC

EU Region-locked - Planned Maintenance of Customer Portal Database Infrastructure

Scheduled - We will be performing planned maintenance on database infrastructure supporting Customer Portal authentication and analytics services hosted at our EU Region-locked data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, customers using Portal two-factor authentication may temporarily be unable to enroll a new authenticator device or sign in using an existing time-based one-time password (TOTP) verification method during the maintenance window. In addition, analytics dashboards embedded in the Portal may not load during this period. Some Portal account-management operations may also be temporarily unavailable.

Start (UTC): 02 November 2026 10:00
End (UTC): 02 November 2026 11:00
Purpose: Database migration and infrastructure maintenance
Oct 20, 07:56 UTC

United States - Planned Maintenance of Customer Profiles and Integrations Database Infrastructure

Scheduled - We will be performing maintenance on database infrastructure supporting Click to Chat, Integrations, and Customer Profiles for AgentOS hosted at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, customers may temporarily be unable to link or unlink Facebook Pages and WhatsApp accounts through Click to Chat, or manage connections and related flows. Processing of person updates and events in Customer Profiles may also be delayed during the maintenance window.

Start (UTC): 02 November 2026 09:00
End (UTC): 02 November 2026 10:00
Purpose: Database migration and infrastructure maintenance
Oct 12, 11:59 UTC

United States - Planned Maintenance of Database Infrastructure

Scheduled - We will be performing planned maintenance of infrastructure supporting Conversations services at our United States data center to improve resilience and performance.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, customers may be temporarily unable to start new Live Chat conversations or create new Live Chat widgets. Widget keys may also be unavailable during widget creation.

In addition, surveys may not appear when a Live Chat widget is loaded or reloaded, and survey information may not be saved. Conversations already in progress are not expected to be affected, although agents may temporarily see incomplete session information in the conversation context.

Start (UTC): 30 October 2026 08:00
End (UTC): 30 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Oct 7, 12:20 UTC

United States - Planned Maintenance of Answers and Knowledge Base Database Infrastructure

Scheduled - We will be performing maintenance on the database infrastructure supporting Answers and Knowledge Base services at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact, however, customers may be temporarily unable to create, edit, activate, or deactivate chatbots and dialogs. Managing Knowledge Base articles and settings may also be temporarily unavailable. Existing end-user chatbot conversations are expected to continue operating normally.

Start (UTC): 29 October 2026 09:00
End (UTC): 29 October 2026 10:00
Purpose: Database migration and infrastructure maintenance
Oct 8, 12:25 UTC

Oct `26`, `2026`

United States - Planned Maintenance of AI Agents Service

Scheduled - We will be undergoing planned maintenance of AI Agents service hosted at our United States data center. The maintenance is done to improve and ensure optimal performance of AI Agents service.

During the maintenance window traffic will not be affected by this maintenance but clients will not be able to create or maintain agents. Any impact is expected to last for up to 10 minutes within the maintenance window.

Start (UTC): 29 October 2026 08:00
End (UTC): 29 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Oct 5, 14:26 UTC

United States - Planned Maintenance of Integrations Database

Scheduled - We will be performing maintenance on the database infrastructure supporting selected integrations at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, some integration-management functions may be temporarily unavailable during the maintenance window. This includes linking or unlinking Facebook accounts, creating or linking Jira tickets, and managing Slack webhook URLs. Updates from Jira, including ticket and comment changes, may also be delayed.

Start (UTC): 28 October 2026 09:00
End (UTC): 28 October 2026 10:00
Purpose: Database migration and infrastructure maintenance
Oct 8, 11:46 UTC

United States - Planned Maintenance of Database Infrastructure

Scheduled - We will be performing maintenance on the database infrastructure supporting SMS and Signals services at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact, however, brief interruptions of SMS and Signals service might occur.

Start (UTC): 03 November 2026 08:00
End (UTC): 03 November 2026 09:00
Purpose: Database migration and infrastructure maintenance
Oct 23, 07:53 UTC

United States - Planned Maintenance of Database infrastructure

Scheduled - We will be performing maintenance on the database infrastructure supporting Two-Factor Authentication services hosted at our United States data center. The goal of this work is to migrate the database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service.

Preventive measures have been implemented to minimize any potential impact. However, customers using the Two-Factor Authentication API may be unable to generate or verify new PINs during the maintenance window. Requests made during this period may return an HTTP 500 error.

Start (UTC): 27 October 2026 08:00
End (UTC): 27 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Oct 6, 11:18 UTC

India - Planned Maintenance of Network Infrastructure Part 2

Scheduled - We will be performing the second phase of planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 05 November 2026 18:30
End (UTC): 05 November 2026 23:30
Purpose: Network infrastructure upgrade and optimization
Oct 16, 10:16 UTC

SSL certificate renewal of api-in.bsmart.in

Completed - Certificate renewal completed successfully
Oct 26, 11:15 UTC

In progress - Certificate renewal in progress
Oct 26, 11:15 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate api-in.bsmart.in, timeframe:
- Start (UTC): 26 October 11:00
- End (UTC): 26 October 17:00

SSL Certificate information:
- Common Name: api-in.bsmart.in
- Subject Alternative Name: api-in.bsmart.in
- Valid until (UTC): 2027-04-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 14, 12:37 UTC

SSL certificate renewal of api3.infobip.com

Completed - Certificate renewal completed successfully
Oct 26, 11:15 UTC

In progress - Certificate renewal in progress
Oct 26, 11:15 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate api3.infobip.com, timeframe:
- Start (UTC): 26 October 11:00
- End (UTC): 26 October 17:00

SSL Certificate information:
- Common Name: api3.infobip.com
- Subject Alternative Name: api3.infobip.com
- Valid until (UTC): 2027-04-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 14, 11:37 UTC

SSL certificate renewal of *.mms.infobip.com

Completed - Certificate renewal completed successfully
Oct 26, 11:15 UTC

In progress - Certificate renewal in progress
Oct 26, 11:15 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.mms.infobip.com, timeframe:
- Start (UTC): 26 October 11:00
- End (UTC): 26 October 17:00

SSL Certificate information:
- Common Name: *.mms.infobip.com
- Subject Alternative Name: *.mms.infobip.com, mms.infobip.com
- Valid until (UTC): 2027-04-29 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 13, 12:37 UTC

SSL certificate renewal of *.call-link.com

Completed - Certificate renewal completed successfully
Oct 26, 11:15 UTC

In progress - Certificate renewal in progress
Oct 26, 11:15 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.call-link.com, timeframe:
- Start (UTC): 26 October 11:00
- End (UTC): 26 October 17:00

SSL Certificate information:
- Common Name: *.call-link.com
- Subject Alternative Name: *.call-link.com, call-link.com
- Valid until (UTC): 2027-04-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 14, 11:38 UTC

Vietnam - Planned Maintenance of Network Infrastructure

Scheduled - We will be performing planned maintenance of network infrastructure at our Vietnam data center to upgrade core networking equipment and ensure continued stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. The work will be completed on one router at a time, and no service interruption is expected, however, brief intermittent connectivity interruptions may occur for services hosted at the Vietnam data center.

Any disruption, if it occurs, is expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 29 October 2026 17:00
End (UTC): 29 October 2026 19:00
Purpose: Network infrastructure maintenance
Oct 8, 13:13 UTC

Global (Europe) - Emergency Maintenance of Network Infrastructure

Completed - The emergency maintenance has been canceled.

No new date has been set yet, and we don't currently have a confirmed timeline. We'll share a new time if and when it's rescheduled.

Apologies for any inconvenience caused by the change to the planned window.
Oct 26, 10:35 UTC

Scheduled - We will be performing emergency maintenance on network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center during the maintenance window.

The work will be performed in stages to reduce the likelihood and duration of any disruption.

Start (UTC): 28 October 2026 20:00
End (UTC): 29 October 2026 03:00
Purpose: Emergency network infrastructure maintenance
Oct 19, 08:46 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure

Scheduled - We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure continued stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. The work will be completed on one router at a time, and no service interruption is expected; however, brief intermittent connectivity interruptions may occur for services hosted at the Global (Europe) data center.

Any disruption, if it occurs, is expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 27 October 2026 21:00
End (UTC): 27 October 2026 23:00
Purpose: Network infrastructure maintenance
Oct 8, 13:31 UTC

Global (Europe) - Emergency Maintenance of Network Infrastructure

Scheduled - We will be performing emergency maintenance on network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center during the maintenance window.

The work will be performed in stages to reduce the likelihood and duration of any disruption.

Start (UTC): 26 October 2026 20:00
End (UTC): 27 October 2026 02:00
Purpose: Emergency network infrastructure maintenance
Oct 19, 09:03 UTC

United States - Planned Maintenance of Moments Database Infrastructure

Completed - The scheduled maintenance on the Moments database infrastructure has been completed and the affected services are fully operational. The maintenance took longer than the announced window and we apologies for the inconvenience caused.
Oct 26, 09:45 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 26, 09:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 08:01 UTC

Scheduled - We will be performing maintenance on the database infrastructure supporting Moments services at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

During the maintenance window, Moments Flows and Journeys, Forms, Tags, and Catalogs will be unavailable through both the Customer Portal and API. Processing for these services will also be unavailable during this period.

Start (UTC): 26 October 2026 08:00
End (UTC): 26 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Oct 9, 12:31 UTC

United States - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance on the database infrastructure has been completed and the affected services are fully operational. The maintenance took longer than the announced window and we apologies for the inconvenience caused.
Oct 26, 09:44 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 26, 09:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 08:00 UTC

Scheduled - We will be performing maintenance on the database infrastructure responsible for campaign creation and processing for Moments Flows and Journeys services at our United States data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact, however, Infobip customers using Flows and Journeys may experience delays in starting or processing affected service elements during the maintenance window.

Start (UTC): 26 October 2026 08:00
End (UTC): 26 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Oct 6, 10:14 UTC

Multiple Locations - Planned Maintenance of Network Infrastructure

Completed - The planned network maintenance scheduled on 4th of November 2026 between 21:00 and 23:00 UTC has been canceled.
Oct 26, 08:33 UTC

Scheduled - We will be performing planned maintenance on network infrastructure at our Global (Europe) and EU Region-locked data centers to upgrade core networking equipment and ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) and EU Region-locked data centers during the maintenance window. The work will be performed in stages to reduce the likelihood and duration of any disruption.

Start (UTC): 04 November 2026 21:00
End (UTC): 04 November 2026 23:00
Purpose: Planned network infrastructure maintenance
Oct 20, 10:44 UTC

Multiple Locations - Planned Maintenance of Network Infrastructure

Completed - The planned network maintenance scheduled on 3rd of November 2026 between 21:00 and 23:00 UTC has been canceled.
Oct 26, 08:29 UTC

Scheduled - We will be performing planned maintenance on network infrastructure at our Global (Europe) and EU Region-locked data centers to upgrade core networking equipment and ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) and EU Region-locked data centers during the maintenance window. The work will be performed in stages to reduce the likelihood and duration of any disruption.

Start (UTC): 03 November 2026 21:00
End (UTC): 03 November 2026 23:00
Purpose: Planned network infrastructure maintenance
Oct 20, 10:21 UTC

Global (Europe) - Emergency Maintenance of Network Infrastructure

Completed - The emergency network maintenance scheduled for our Global (Europe) data center on 6 November 2026 between 21:00 and 03:00 UTC has been canceled.
Oct 26, 07:46 UTC

Update - The emergency network maintenance previously announced for our Global (Europe) data center has been rescheduled:

New start (UTC): 06 November 2026 21:00
New end (UTC): 07 November 2026 03:00
Purpose: Emergency network infrastructure maintenance
Oct 19, 09:30 UTC

Update - The emergency network maintenance previously announced for our Global (Europe) data center has been rescheduled:

New start (UTC): 24 October 2026 22:00
New end (UTC): 25 October 2026 04:00
Purpose: Emergency network infrastructure maintenance
Oct 9, 13:02 UTC

Scheduled - We will be performing emergency maintenance on network infrastructure at our Global (Europe) data center to upgrade core networking equipment and ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center during the maintenance window.

The work will be performed in stages to reduce the likelihood and duration of any disruption.

Start (UTC): 17 October 2026 22:00
End (UTC): 18 October 2026 04:00
Purpose: Emergency network infrastructure maintenance
Oct 9, 12:14 UTC

Oct `25`, `2026`

No incidents reported.

Oct `24`, `2026`

No incidents reported.

Oct `23`, `2026`

Global (Europe)- Conversations Slowness and Errors

Resolved - A noted Issue with connections through Cloudfare has caused slowness and issues on Conversations through our Global (Europe) DC. Our internal teams working on the issue have confirmed this has since then been stabilized.
Start time (UTC): 23-10-2026 16:04
End time (UTC): 23-10-2026 16:50
Impact: Conversations All Work Module showed Delays and Issues on Access.
Oct 23, 17:07 UTC

Investigating - Hello, This is to inform you we are currently investigating an issue causing slowness and errors with All Work In conversations. We'll Keep you posted.
Oct 23, 16:14 UTC

SSL certificate renewal of *.api-sg1.infobip.com

Completed - Certificate renewal completed successfully
Oct 23, 11:14 UTC

In progress - Certificate renewal in progress
Oct 23, 11:14 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-sg1.infobip.com
- Subject Alternative Name: *.api-sg1.infobip.com, api-sg1.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 19, 00:55 UTC

SSL certificate renewal of *.api-han.infobip.com

Completed - Certificate renewal completed successfully
Oct 23, 11:14 UTC

In progress - Certificate renewal in progress
Oct 23, 11:14 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-han.infobip.com
- Subject Alternative Name: *.api-han.infobip.com, api-han.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 19, 00:53 UTC

SSL certificate renewal of *.api-sp3.infobip.com

Completed - Certificate renewal completed successfully
Oct 23, 11:14 UTC

In progress - Certificate renewal in progress
Oct 23, 11:14 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-sp3.infobip.com
- Subject Alternative Name: *.api-sp3.infobip.com, api-sp3.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 19, 00:52 UTC

SSL certificate renewal of *.api-us2.infobip.com

Completed - Certificate renewal completed successfully
Oct 23, 11:14 UTC

In progress - Certificate renewal in progress
Oct 23, 11:14 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-us2.infobip.com
- Subject Alternative Name: *.api-us2.infobip.com, api-us2.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 19, 00:50 UTC

SSL certificate renewal of *.api-my1.infobip.com

Completed - Certificate renewal completed successfully
Oct 23, 11:14 UTC

In progress - Certificate renewal in progress
Oct 23, 11:14 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-my1.infobip.com
- Subject Alternative Name: *.api-my1.infobip.com, api-my1.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Aug 19, 00:49 UTC

United States - Moments service degradation

Resolved - The issue has been successfully resolved and the service is once again operational.
During the below timeframe you may have observed processing delays for Flow events or traffic processed within Flows, and issues when attempting to launch new Flows.

Start (UTC): 23 October 2026 09:32
End (UTC): 23 October 2026 09:45
Impact: Moments service processing issues
Oct 23, 09:56 UTC

Investigating - We are currently experiencing issues affecting the Moments service over the United States data center. You may observe Flow processing delays and issues with launching new Flows.

The issue is currently being investigated and more information will follow in the next update.
Oct 23, 09:50 UTC

United States - SMPP service degradation

Resolved - The issue has been successfully resolved and the SMPP service is once again fully operational.
During the specified timeframe, customers connecting to United States SMPP endpoints may have observed issues when attempting to establish new binds.

Start (UTC): 23 October 2026 07:44
End (UTC): 23 October 2026 09:02
Impact: SMPP service degradation
Oct 23, 09:12 UTC

Investigating - We are currently experiencing issues with the SMPP service over the United States data center. We are observing issues with establishing new binds, while existing binds continue functioning as expected.
The issue is currently being investigated and more information will follow in the next update.
Oct 23, 08:51 UTC

United States - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 23, 08:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 07:00 UTC

Scheduled - We will be performing planned maintenance on databases hosted on United States data center.The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the service.

Preventive measures have been implemented to minimize any potential impact, however, during the maintenance window, clients may be temporarily unable to manage users and invitations, view notifications, or manage notification subscriptions. Additionally clients hosted on United States Customer Portal may experience issues with customer onboarding progress not being shown or saved.

Start (UTC): 23 October 2026 07:00
End (UTC): 23 October 2026 08:00
Purpose: Database infrastructure migration
Oct 5, 10:28 UTC

United States - Planned Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 23, 08:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 05:00 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment and ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. However, brief intermittent connectivity interruptions may occur for services hosted at the United States data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 23 October 2026 05:00
End (UTC): 23 October 2026 08:00
Purpose: Network infrastructure maintenance
Oct 8, 08:28 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 23, 01:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring continued stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief intermittent connectivity disruptions may occur for services hosted at the Global (Europe) data center. Any disruption, if it occurs, is expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 22 October 2026 22:00
End (UTC): 23 October 2026 01:00
Purpose: Network infrastructure upgrade
Oct 6, 06:57 UTC

Oct `22`, `2026`

SSL certificate renewal of *.email-api-in.infobip.com

Completed - Certificate renewal completed successfully
Oct 22, 11:15 UTC

In progress - Certificate renewal in progress
Oct 22, 11:15 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.email-api-in.infobip.com, timeframe:
- Start (UTC): 22 October 11:00
- End (UTC): 22 October 17:00

SSL Certificate information:
- Common Name: *.email-api-in.infobip.com
- Subject Alternative Name: *.email-api-in.infobip.com, email-api-in.infobip.com
- Valid until (UTC): 2027-04-28 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 12, 00:44 UTC

SSL certificate renewal of api-za.infobip.com

Completed - Certificate renewal completed successfully
Oct 22, 11:15 UTC

In progress - Certificate renewal in progress
Oct 22, 11:15 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate api-za.infobip.com, timeframe:
- Start (UTC): 22 October 11:00
- End (UTC): 22 October 17:00

SSL Certificate information:
- Common Name: api-za.infobip.com
- Subject Alternative Name: api-za.infobip.com
- Valid until (UTC): 2027-04-28 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 12, 00:43 UTC

SSL certificate renewal of *.email-api.infobip.com

Completed - Certificate renewal completed successfully
Oct 22, 11:15 UTC

In progress - Certificate renewal in progress
Oct 22, 11:15 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.email-api.infobip.com, timeframe:
- Start (UTC): 22 October 11:00
- End (UTC): 22 October 17:00

SSL Certificate information:
- Common Name: *.email-api.infobip.com
- Subject Alternative Name: *.email-api.infobip.com, email-api.infobip.com
- Valid until (UTC): 2027-04-28 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 12, 00:39 UTC

SSL certificate renewal of *.api-sa3.infobip.com

Completed - Certificate renewal completed successfully
Oct 22, 11:14 UTC

In progress - Certificate renewal in progress
Oct 22, 11:14 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-sa3.infobip.com, timeframe:
- Start (UTC): 22 October 11:00
- End (UTC): 22 October 17:00

SSL Certificate information:
- Common Name: *.api-sa3.infobip.com
- Subject Alternative Name: *.api-sa3.infobip.com, api-sa3.infobip.com
- Valid until (UTC): 2027-04-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 14, 11:40 UTC

SSL certificate renewal of *.email-api-us.infobip.com

Completed - Certificate renewal completed successfully
Oct 22, 11:14 UTC

In progress - Certificate renewal in progress
Oct 22, 11:14 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.email-api-us.infobip.com, timeframe:
- Start (UTC): 22 October 11:00
- End (UTC): 22 October 17:00

SSL Certificate information:
- Common Name: *.email-api-us.infobip.com
- Subject Alternative Name: *.email-api-us.infobip.com, email-api-us.infobip.com
- Valid until (UTC): 2027-04-28 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 12, 00:41 UTC

SSL certificate renewal of *.api-id1.infobip.com

Completed - Certificate renewal completed successfully
Oct 22, 11:14 UTC

In progress - Certificate renewal in progress
Oct 22, 11:14 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-id1.infobip.com, timeframe:
- Start (UTC): 22 October 11:00
- End (UTC): 22 October 17:00

SSL Certificate information:
- Common Name: *.api-id1.infobip.com
- Subject Alternative Name: *.api-id1.infobip.com, api-id1.infobip.com
- Valid until (UTC): 2027-04-28 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 12, 00:38 UTC

SSL certificate renewal of api-vn.infobip.com

Completed - Certificate renewal completed successfully
Oct 22, 11:14 UTC

In progress - Certificate renewal in progress
Oct 22, 11:14 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate api-vn.infobip.com, timeframe:
- Start (UTC): 22 October 11:00
- End (UTC): 22 October 17:00

SSL Certificate information:
- Common Name: api-vn.infobip.com
- Subject Alternative Name: api-vn.infobip.com
- Valid until (UTC): 2027-04-28 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Oct 12, 00:36 UTC

Multiple Locations - Customer Portal Login Service Degradation

Resolved - The issue has been successfully resolved and the Customer Portal login service is once again fully operational.

Start (UTC): 20 October 2026 12:07
End (UTC): 22 October 2026 09:59
Impact: Customer Portal Login
Oct 22, 10:07 UTC

Update - We are continuing to work on a fix for this issue.
Oct 22, 10:00 UTC

Identified - Investigation of our dedicated team showed that following locations are affected: United Arab Emirates, Global (Europe), Great Britain, Indonesia, United States and Saudi Arabia.

Root cause of the issue was identified and team is actively working on a fix implementation.
Oct 22, 09:20 UTC

Investigating - We are currently experiencing degradation of our Customer Portal Login Service hosted on Global (Europe), Indonesia and United States data center. You may experience issues trying to login into Customer Portal. Our dedicated team is already investigating the issue and more updates will follow.
Oct 22, 08:51 UTC

United States - Emergency Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 22, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 04:00 UTC

Update - The emergency network maintenance previously announced for our United States data center has been rescheduled.

New start (UTC): 22 October 2026 04:00
New end (UTC): 22 October 2026 10:00
Purpose: Emergency network infrastructure maintenance
Oct 9, 13:06 UTC

Scheduled - We will be performing emergency maintenance on network infrastructure at our United States data center to upgrade core networking equipment and ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact; however, brief connectivity interruptions may occur for services hosted at the United States data center during the maintenance window. The work will be performed in stages to reduce the likelihood and duration of any disruption.

Start (UTC): 20 October 2026 04:00
End (UTC): 20 October 2026 10:00
Purpose: Emergency network infrastructure maintenance
Oct 9, 12:03 UTC

United States- Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 22, 09:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:00 UTC

Scheduled - We will be performing planned maintenance of database infrastructure supporting Customer Profiles services at our United States data center. The goal of this work is to migrate the database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, customers may be temporarily unable to create new computed attributes, and updates to existing computed-attribute values may be delayed. Processing of Customer Profiles data exports may also be temporarily affected.

Start (UTC): 22 October 2026 08:00
End (UTC): 22 October 2026 09:00
Purpose: Database migration and infrastructure maintenance
Oct 6, 12:23 UTC

United States - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 22, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:00 UTC

Scheduled - We will be performing planned maintenance on database infrastructure on our United States data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-us.infobip.com endpoint may experience brief intermittent failures or delays.

Start (UTC): 22 October 2026 07:00
End (UTC): 22 October 2026 08:00
Purpose: Infrastructure patching and maintenance
Oct 2, 11:59 UTC

United States - Planned Maintenance of Network Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 22, 06:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 05:00 UTC

Scheduled - We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United States data center.

Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 22 October 2026 05:00
End (UTC): 22 October 2026 08:00
Purpose: Network infrastructure upgrade and optimization
Sep 21, 10:52 UTC

Oct `21`, `2026`

India - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 21, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:00 UTC

Scheduled - We will be performing planned maintenance on database infrastructure on our India data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-in.infobip.com endpoint may experience brief intermittent failures or delays.

Start (UTC): 21 October 2026 20:00
End (UTC): 21 October 2026 21:00
Purpose: Infrastructure patching and maintenance
Oct 2, 11:44 UTC

EU Region-locked - Emergency Maintenance of Broadcast Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 21, 19:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 17:00 UTC

Scheduled - We will be performing emergency maintenance on the database infrastructure supporting Broadcast services at our EU Region-locked data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact. However, customers using Broadcast service may experience a small number of temporarily failed requests. Any impact is expected to last not more than one minute.

Start (UTC): 21 October 2026 17:00
End (UTC): 21 October 2026 18:00
Purpose: Database migration and infrastructure maintenance
Oct 9, 12:43 UTC

United States - Planned Maintenance of Database Infrastructure

Completed - The scheduled maintenance has been completed.
Oct 21, 13:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 12:00 UTC

Scheduled - We will be performing planned maintenance on database infrastructure supporting Customer Profiles, Moments, Journeys and AI Chatbots services in our United States data center. The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the services.

Preventive measures have been implemented to minimize potential impact. During the maintenance window, customers may be unable to create new computed attributes in Customer Profiles. New AI Chatbots sessions may be unavailable, and messages may not be added to existing AI Chatbots sessions. In addition, users may be unable to enter continuous Flows or Journeys, which could result in data discrepancies.

Start (UTC): 21 October 2026 12:00
End (UTC): 21 October 2026 13:00
Purpose: Database infrastructure migration
Oct 5, 11:50 UTC

Vietnam - General service degradation

Resolved - The issue has been successfully resolved and the service is once again operational.
You might have experience delays in processing of the traffic. Some requests might have gotten 500 status.

Start (UTC): 20 October 2026 12:02
End (UTC): 21 October 2026 05:42
Impact: Delays traffic processing, some requests reverted 500 status
Oct 21, 06:42 UTC

Update - We are continuously coordinating with the Internet Service Provider to resolve the issue. We will keep you updated on any progress.
Oct 21, 03:02 UTC

Update - We are continuously working on the issue, having Identified a problem with the Internet Service Provider on the region. We'll work to keep you posted.
Oct 20, 19:54 UTC

Update - We are continuing to work on a fix for this issue, further updates will follow.
Oct 20, 13:48 UTC

Identified - We are currently experiencing general issues over the Vietnam data center. You may observe traffic processing delays or request rejections in the form of status code 5xx responses.

The issue has been identified and we are working towards a resolution. We will keep you posted with further updates
Oct 20, 12:52 UTC

Infobip system status

Infobip system status history

Scheduled Maintenance

Multiple Locations - Planned Maintenance of Database Infrastructure Nov 4, 2026 22:00 - Nov 5, 2026 02:00 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov 5, 2026 16:00-20:00 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov 5, 2026 22:00 - Nov 6, 2026 02:00 UTC

EU Region-locked - Planned Maintenance of Network Infrastructure Nov 5, 2026 22:00 - Nov 6, 2026 02:00 UTC

Pakistan - Planned Maintenance of Network Infrastructure Nov 9, 2026 19:00-22:00 UTC

Global (Europe) - Planned Maintenance of Content Database Infrastructure Nov 10, 2026 03:00-04:00 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov 10, 2026 04:00-08:00 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov 12, 2026 04:00-08:00 UTC

Qatar - Planned Maintenance of Content Database Infrastructure Nov 12, 2026 22:00 - Nov 13, 2026 04:00 UTC

United States - Planned Maintenance: Scheduled & Bulk Messaging Nov 17, 2026 07:00-09:00 UTC

SSL certificate renewal of *.api-tr1.infobip.com Dec 24, 2026 11:00-17:00 UTC

SSL certificate renewal of movistarsms.infobip-portal.com Dec 30, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-us3.infobip.com Dec 31, 2026 11:00-17:00 UTC

SSL certificate renewal of *.mxtelecom.com Dec 31, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-ny2.infobip.com Dec 31, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-ae2.infobip.com Dec 31, 2026 11:00-17:00 UTC

SSL certificate renewal of *.api-qa1.infobip.com Jan 8, 2027 11:00-17:00 UTC

SSL certificate renewal of *.api-qa.infobip.com Jan 8, 2027 11:00-17:00 UTC

Past Incidents

Nov 4, 2026

Nov 3, 2026

Nov 2, 2026

Nov 1, 2026

Oct 31, 2026

Oct 30, 2026

Oct 29, 2026

Oct 28, 2026

Oct 27, 2026

Oct 26, 2026

Oct 25, 2026

Oct 24, 2026

Oct 23, 2026

Oct 22, 2026

Oct 21, 2026

Multiple Locations - Planned Maintenance of Database Infrastructure Nov `4`, `2026` `22:00` - Nov `5`, `2026` `02:00` UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov `5`, `2026` `16:00`-`20:00` UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov `5`, `2026` `22:00` - Nov `6`, `2026` `02:00` UTC

EU Region-locked - Planned Maintenance of Network Infrastructure Nov `5`, `2026` `22:00` - Nov `6`, `2026` `02:00` UTC

Pakistan - Planned Maintenance of Network Infrastructure Nov `9`, `2026` `19:00`-`22:00` UTC

Global (Europe) - Planned Maintenance of Content Database Infrastructure Nov `10`, `2026` `03:00`-`04:00` UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov `10`, `2026` `04:00`-`08:00` UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Nov `12`, `2026` `04:00`-`08:00` UTC

Qatar - Planned Maintenance of Content Database Infrastructure Nov `12`, `2026` `22:00` - Nov `13`, `2026` `04:00` UTC

United States - Planned Maintenance: Scheduled & Bulk Messaging Nov `17`, `2026` `07:00`-`09:00` UTC

SSL certificate renewal of *.api-tr1.infobip.com Dec `24`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of movistarsms.infobip-portal.com Dec `30`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-us3.infobip.com Dec `31`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.mxtelecom.com Dec `31`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-ny2.infobip.com Dec `31`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-ae2.infobip.com Dec `31`, `2026` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-qa1.infobip.com Jan `8`, `2027` `11:00`-`17:00` UTC

SSL certificate renewal of *.api-qa.infobip.com Jan `8`, `2027` `11:00`-`17:00` UTC

Nov `4`, `2026`

Nov `3`, `2026`

Nov `2`, `2026`

Nov `1`, `2026`

Oct `31`, `2026`

Oct `30`, `2026`

Oct `29`, `2026`

Oct `28`, `2026`

Oct `27`, `2026`

Oct `26`, `2026`

Oct `25`, `2026`

Oct `24`, `2026`

Oct `23`, `2026`

Oct `22`, `2026`

Oct `21`, `2026`