Infobip system status

Infobip system status history

Our status page provides real-time updates on our services.

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Operational

Maintenance

Major Outage

Degraded

All Systems Operational

Customer Portal Signup/Login Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
People Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Moments Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Analyze Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Conversations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Answers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Channels and Numbers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Other Portal Apps Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMS Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Number Lookup Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Voice Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Japan Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Email Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
MMS Operational
Global (Europe) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Live Chat Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Mobile Push Notifications Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
USSD Operational
Global (Europe) Operational
Mobile Identity Operational
Brazil Operational
Global (Europe) Operational
India Operational
Integrations Operational
Global (Europe) Operational
Pakistan Operational
Qatar Operational
SMPP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
HTTP API Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Qatar Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Global (Europe) - Planned Maintenance of Network Infrastructure Sep 25, 2025 09:00-10:00 UTC

We will be performing planned maintenance of network infrastructure on our Global (Europe) data center to ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief service interruptions are possible for the components listed below.

Start (UTC): 25 September 2025 09:00
End (UTC): 25 September 2025 10:00
Purpose: Network Infrastructure Maintenance
Posted on Sep 15, 2025 - 09:39 UTC

SSL certificate renewal of *.email-api-us.infobip.com Sep 27, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.email-api-us.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.email-api-us.infobip.com
- Subject Alternative Name: *.email-api-us.infobip.com, email-api-us.infobip.com
- Valid until (UTC): 2026-08-27 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 28, 2025 - 00:13 UTC

SSL certificate renewal of api-vn.infobip.com Sep 27, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api-vn.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: api-vn.infobip.com
- Subject Alternative Name: api-vn.infobip.com
- Valid until (UTC): 2026-08-27 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 28, 2025 - 00:17 UTC

SSL certificate renewal of *.email-api-in.infobip.com Sep 27, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.email-api-in.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.email-api-in.infobip.com
- Subject Alternative Name: *.email-api-in.infobip.com, email-api-in.infobip.com
- Valid until (UTC): 2026-08-27 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 28, 2025 - 00:14 UTC

SSL certificate renewal of api-bd.infobip.com Sep 27, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api-bd.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: api-bd.infobip.com
- Subject Alternative Name: api-bd.infobip.com
- Valid until (UTC): 2026-08-27 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 28, 2025 - 00:18 UTC

SSL certificate renewal of api-za.infobip.com Sep 27, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api-za.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: api-za.infobip.com
- Subject Alternative Name: api-za.infobip.com
- Valid until (UTC): 2026-08-27 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 28, 2025 - 00:16 UTC

SSL certificate renewal of *.email-api.infobip.com Sep 27, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.email-api.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.email-api.infobip.com
- Subject Alternative Name: *.email-api.infobip.com, email-api.infobip.com
- Valid until (UTC): 2026-08-27 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 28, 2025 - 00:19 UTC

SSL certificate renewal of *.api-id1.infobip.com Sep 27, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-id1.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api-id1.infobip.com
- Subject Alternative Name: *.api-id1.infobip.com, api-id1.infobip.com
- Valid until (UTC): 2026-08-27 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 28, 2025 - 00:21 UTC

Multiple Locations - Planned Maintenance of Network Infrastructure Sep 29, 2025 20:00-22:00 UTC

We will be performing planned maintenance of network infrastructure on multiple data centers to ensure stability and optimal performance of components.

General connectivity interruptions are expected in brief periods during the maintenance activity.

Start (UTC): 29th September 2025. 20:00
End (UTC): 29th September 2025 22:00
Posted on Sep 12, 2025 - 13:12 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Sep 30, 2025 16:00-20:00 UTC

We will be conducting routine database patching at our Indonesia, Malaysia and Hong Kong data centers within the specified time-frame.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 30 September 2025 16:00
End (UTC): 30 September 2025 20:00
Purpose: Database patching and maintenance
Posted on Sep 17, 2025 - 11:02 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Sep 30, 2025 22:00 - Oct 1, 2025 02:00 UTC

We will be conducting routine database patching at our Turkey, Great Britain, Pakistan and Qatar data centers within the specified time-frame.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 30 September 2025 22:00
End (UTC): 01 October 2025 02:00
Purpose: Database patching and maintenance
Posted on Sep 17, 2025 - 11:27 UTC

United States - Planned Maintenance of Database Infrastructure Oct 1, 2025 04:00-08:00 UTC

We will be conducting routine database patching at our United States data center within the specified time-frame.

We will be undergoing a planned maintenance of services responsible for handling US Sender Registration. Throughout the maintenance timeframe, US Sender Registration will not be available over the Customer Portal (Channels and Numbers section) or via our HTTP API.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 01 October 2025 04:00
End (UTC): 01 October 2025 08:00
Purpose: Database patching and maintenance
Posted on Sep 17, 2025 - 12:00 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Oct 1, 2025 22:00 - Oct 2, 2025 02:00 UTC

We will be conducting routine database patching at our Global (Germany) and EU Region-locked data centers within the specified time-frame.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 01 October 2025 22:00
End (UTC): 02 October 2025 02:00
Purpose: Database patching and maintenance
Posted on Sep 17, 2025 - 08:55 UTC

SSL certificate renewal of *.mms.infobip.com Oct 2, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.mms.infobip.com, timeframe:
- Start (UTC): 02 October 11:00
- End (UTC): 02 October 17:00

SSL Certificate information:
- Common Name: *.mms.infobip.com
- Subject Alternative Name: *.mms.infobip.com, mms.infobip.com
- Valid until (UTC): 2026-08-29 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 30, 2025 - 00:14 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Oct 9, 2025 05:00-07:00 UTC

We will be conducting routine database patching at our Global (Europe) data center within the specified time-frame.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 09 October 2025 05:00
End (UTC): 09 October 2025 07:00
Purpose: Database patching and maintenance
Posted on Sep 17, 2025 - 12:50 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Oct 16, 2025 05:00-07:00 UTC

We will be conducting routine database patching at our Global (Europe) data center within the specified time-frame.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.
Most notably you may observe a delay in the processing of messages.
The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 16 October 2025 05:00
End (UTC): 16 October 2025 07:00
Purpose: Database patching and maintenance
Posted on Sep 17, 2025 - 13:09 UTC

SSL certificate renewal of *.api-sa2.infobip.com Oct 16, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sa2.infobip.com, timeframe:
- Start (UTC): 16 October 11:00
- End (UTC): 16 October 17:00

SSL Certificate information:
- Common Name: *.api-sa2.infobip.com
- Subject Alternative Name: *.api-sa2.infobip.com, api-sa2.infobip.com
- Valid until (UTC): 2026-08-13 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 14, 2025 - 00:10 UTC

India - Planned Maintenance of Database Infrastructure Oct 16, 2025 12:00-14:00 UTC

We will be conducting routine database patching at our India data center within the specified time-frame.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.
Most notably you may observe a delay in the processing of messages.
The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 16 October 2025 12:00
End (UTC): 16 October 2025 14:00
Purpose: Database patching and maintenance
Posted on Sep 17, 2025 - 13:22 UTC

SSL certificate renewal of *.api-hk.infobip.com Oct 23, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-hk.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-hk.infobip.com
- Subject Alternative Name: *.api-hk.infobip.com, api-hk.infobip.com
- Valid until (UTC): 2026-08-21 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 22, 2025 - 00:18 UTC

SSL certificate renewal of *.api-id.infobip.com Oct 23, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-id.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-id.infobip.com
- Subject Alternative Name: *.api-id.infobip.com, api-id.infobip.com
- Valid until (UTC): 2026-08-21 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 22, 2025 - 00:17 UTC

SSL certificate renewal of *.api-br.infobip.com Oct 23, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-br.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-br.infobip.com
- Subject Alternative Name: *.api-br.infobip.com, api-br.infobip.com
- Valid until (UTC): 2026-08-21 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 22, 2025 - 00:16 UTC

SSL certificate renewal of *.messaging-service.com Oct 23, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.messaging-service.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.messaging-service.com
- Subject Alternative Name: *.messaging-service.com, messaging-service.com
- Valid until (UTC): 2026-08-21 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 22, 2025 - 00:14 UTC

SSL certificate renewal of *.api-sg.infobip.com Oct 23, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sg.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-sg.infobip.com
- Subject Alternative Name: *.api-sg.infobip.com, api-sg.infobip.com
- Valid until (UTC): 2026-08-21 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 22, 2025 - 00:13 UTC

SSL certificate renewal of *.api-in.infobip.com Oct 23, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-in.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-in.infobip.com
- Subject Alternative Name: *.api-in.infobip.com, api-in.infobip.com
- Valid until (UTC): 2026-08-21 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 22, 2025 - 00:12 UTC
Sep 19, 2025

No incidents reported today.

Sep 18, 2025
Multiple Locations - Live Chat Degradation
Resolved - We would like to inform you of a recent issue that affected our LiveChat service:

Incident Start: 16 September 2025, 11:41 (UTC)
Incident End: 18 September 2025, 13:39 (UTC)

Impact: During this period, users were unable to enter or send messages via LiveChat, as the user input option was unavailable.

We apologize for any inconvenience this may have caused. Our team has resolved the issue, and the LiveChat service is now fully operational.

Thank you for your understanding and patience.
Sep 18, 14:24 UTC
India - RCS Template Creation Degradation
Resolved - The issue has been successfully resolved and the service is once again operational.
You may have experienced issues while attempting to create RCS templates.

Start (UTC): 17 September 2025 08:50 UTC
End (UTC): 18 September 2025 12:20 UTC
Impact: Error while attempting to create an RCS template
Sep 18, 14:00 UTC
Update - We are continuing to work on a fix for this issue.
Sep 18, 13:58 UTC
Identified - The root cause of the issue has been identified and we are working towards resolution. You may experience issues while attempting to create RCS templates.
More information to follow in the next update.
Sep 18, 13:41 UTC
United States - 10DLC Registration Service Degradation
Resolved - We had experienced issues affecting the ability to perform 10DLC Brand/Campaign registrations due to a maintenance activity performed on The Campaign Registry (TCR) platform. After TCR's confirmation, the issues were no longer present.

Start (UTC): 18 September 11:05
End (UTC): 18 September 12:02
Impact: Delays or error code 502/503 when registering or updating 10DLC Brands/Campaigns
Sep 18, 13:46 UTC
SSL certificate renewal of api3.infobip.com
Completed - Certificate renewal completed successfully
Sep 18, 11:16 UTC
In progress - Certificate renewal in progress
Sep 18, 11:16 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate api3.infobip.com, timeframe:
- Start (UTC): 18 September 11:00
- End (UTC): 18 September 17:00

SSL Certificate information:
- Common Name: api3.infobip.com
- Subject Alternative Name: api3.infobip.com
- Valid until (UTC): 2026-07-17 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Jul 18, 00:57 UTC
India - Disaster Recovery Test
Completed - The scheduled maintenance has been completed.
Sep 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 07:00 UTC
Scheduled - As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test during the below specified timeframe:

Start (UTC): 18 September 2025 07:00
End (UTC): 18 September 2025 11:00
Purpose: Business Continuity Management requirements

Impact on Infobip services hosted at the India data center is not expected.
Aug 19, 10:24 UTC
United States - Planned SMS Mobile Originated Load Test
Completed - The scheduled maintenance has been completed.
Sep 18, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 07:01 UTC
Scheduled - We will be performing a planned load test of SMS Mobile Originated traffic over our United States data center.
This testing will help ensure continued performance and stability of our service.

Start (UTC): 18 September 2025 07:00
End (UTC): 18 September 2025 10:00
Purpose: SMS MO traffic processing service performance and stability optimization.

Due to redundancy, impact on SMS MO traffic processing during the activity is not expected.
Aug 25, 13:15 UTC
Sep 17, 2025
India - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 17, 21:24 UTC
Update - Scheduled maintenance is still in progress. A few issues have arisen during its execution, and our team is actively investigating the situation.

We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
Sep 17, 21:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 18:00 UTC
Scheduled - We will be performing planned maintenance of network infrastructure on our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

General connectivity interruptions are expected in brief periods during the maintenance activity.

Start (UTC): 17 September 2025 18:00
End (UTC): 17 September 2025 21:00
Purpose: Network Infrastructure Maintenance
Sep 1, 12:07 UTC
Global (Europe) - Delivery report service degradation
Resolved - The issue has been successfully resolved, and the delivery report service is once again fully operational.

Start (UTC): 17 September 12:00
End (UTC): 17 September 12:59
Impact: Delivery reports service
Sep 17, 13:18 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 13:12 UTC
Investigating - We are currently experiencing issues with our delivery reports service. You may experience issues with the delivery of delivery reports, MO forwards and empty results for requests towards /reports endpoints. Also, delays in the Calls API element of flows are possible.
Our dedicated team is already investigating this, and we'll provide more information in the next update.
Sep 17, 13:04 UTC
Indonesia - General Service Degradation
Resolved - The issue has been successfully resolved and the service is once again operational. During the reported period, multiple service degradations were identified in our Indonesia Data Center, which subsequently may have caused further issues with the services affected.

Start (UTC): 17 September 2025 05:38
End (UTC): 17 September 2025 07.30
Impact: You may received 5xx responses to your requests or notice that messages are currently experiencing some latency due to retries.
Sep 17, 07:58 UTC
Update - Our teams continue assessing the situation and actively working on a resolution. We will keep you posted with further information.
Sep 17, 07:19 UTC
Update - We are continuing to investigate this issue.
Sep 17, 06:52 UTC
Investigating - We are currently experiencing a degradation affecting multiple services on the Indonesia data center. You may receive 5xx responses to your requests or notice that messages are currently experiencing some latency due to retries. Our engineering team is investigating the issue, and we will keep you posted with further findings.
Sep 17, 06:51 UTC
Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Multiple Locations - Planned Maintenance of Registered Senders Database
Completed - The scheduled maintenance has been completed.
Sep 12, 05:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 12:00 UTC
Scheduled - We will be performing a planned cleanup of unused records from our Registered Senders database. This maintenance is intended to enhance database performance and reduce storage requirements.

Impact on our services is not expected.

Start (UTC): 11 September 2025 12:00
End (UTC): 12 September 2025 12:00
Purpose: Database maintenance and optimization
Aug 28, 08:38 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 12, 02:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 UTC
Scheduled - We will be conducting routine database patching at our Global (Europe) and United States data centers within the specified time-frame.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 11 September 2025 22:00
End (UTC): 12 September 2025 02:00
Purpose: Database patching and maintenance
Aug 28, 10:51 UTC
Sep 11, 2025
India - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 11, 20:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 16:00 UTC
Scheduled - We will be conducting a routine patching of databases at our India data center. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 11 September 2025 16:00
End (UTC): 11 September 2025 20:00
Purpose: Database patching and maintenance
Aug 28, 13:48 UTC
SSL certificate renewal of *.call-link.com
Completed - Certificate renewal completed successfully
Sep 11, 11:15 UTC
In progress - Certificate renewal in progress
Sep 11, 11:15 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.call-link.com, timeframe:
- Start (UTC): 11 September 11:00
- End (UTC): 11 September 17:00

SSL Certificate information:
- Common Name: *.call-link.com
- Subject Alternative Name: *.call-link.com, call-link.com
- Valid until (UTC): 2026-07-09 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Jul 10, 00:23 UTC
SSL certificate renewal of api-in.bsmart.in
Completed - Certificate renewal completed successfully
Sep 11, 11:15 UTC
In progress - Certificate renewal in progress
Sep 11, 11:15 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate api-in.bsmart.in, timeframe:
- Start (UTC): 11 September 11:00
- End (UTC): 11 September 17:00

SSL Certificate information:
- Common Name: api-in.bsmart.in
- Subject Alternative Name: api-in.bsmart.in
- Valid until (UTC): 2026-07-09 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Jul 10, 00:22 UTC
Brazil and the United States - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 11, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 04:00 UTC
Scheduled - We will be conducting a routine patching of databases at our United States and Brazil data centers. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 11 September 2025 04:00
End (UTC): 11 September 2025 08:00
Purpose: Database patching and maintenance
Aug 28, 13:26 UTC
Brazil - Planned Maintenance of Network Infrastructure
Completed - Scheduled maintenance has been successfully completed.
Sep 11, 07:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 06:00 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our Brazil data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, general brief connectivity interruptions lasting no longer than a total of 15 minutes will be possible.

Start (UTC): 11 September 2025 06:00
End (UTC): 11 September 2025 10:00
Purpose: Network infrastructure maintenance
Aug 18, 10:25 UTC
Global (Europe)/EU Region-locked - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 11, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 UTC
Scheduled - We will undergo routine patching of databases at the Global (Europe) and EU Region-locked data centers.
During this activity you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 10 September 2025 22:00
End (UTC): 11 September 2025 02:00
Purpose: Database patching and maintenance
Aug 27, 10:43 UTC
Sep 10, 2025
Global (Europe) - Conversations and Answers service degradation
Resolved - The issue has been successfully resolved, and the service is now fully operational.

Start (UTC): 10 September 13:12
End (UTC): 10 September 14:58
Impact: You may have experienced intermittent delays and slowness with chats, and access denied errors in the "My Work" view of Conversations.
Exchange apps couldn't be fetched or displayed in chatbot builder, and Exchange apps fails during chatbot traffic processing on Answers.
Sep 10, 15:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 15:08 UTC
Identified - The issue has been identified and our team is applying a fix.
Sep 10, 15:01 UTC
Investigating - We are currently experiencing issues with Conversations service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Sep 10, 14:24 UTC
Global (Europe) - Conversations service degradation
Resolved - The issue has been successfully resolved and the service is once again operational.

Start (UTC): 10 September 08:42
End (UTC): 10 September 08:59
Impact: Many aspects and functionalities of Conversations service might have been impacted (including auto-assignment, calls, capacity calculation, etc.). The agents might have experienced issues with loading specific conversations and tabs/modules (All Work, My Work, etc.)
Sep 10, 09:12 UTC
Investigating - We are currently experiencing issues with Conversations service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Sep 10, 08:56 UTC
United States - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed
Sep 10, 08:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 04:00 UTC
Scheduled - We will undergo a planned maintenance that includes an upgrade and optimization of our United States data center's networking equipment in the below specified time window with the goal of ensuring that our platform's infrastructure is performing optimally.

Connectivity interruptions of up to a cumulative of 15 minutes are possible toward services hosted on our United States data center during the activity interval.

Start (UTC): 10 September 2025 04:00
End (UTC): 10 September 2025 08:00
Purpose: Infrastructure upgrades
Aug 27, 13:22 UTC
Indonesia - General service issues
Resolved - The issue has been successfully resolved and the service is once again operational. The root cause of the issue has been identified as a packet loss was present in the data center.

Start (UTC): 10 September 06:40
End (UTC): 10 September 07:01
Impact: Portal might have been unavailable as well as all the services and modules which can be accessed over Portal, call links might not have been working
Sep 10, 07:31 UTC
Investigating - We are currently experiencing general issues over Indonesia data center. The scope of the issue is currently being investigated and more information will follow in the next update.
Sep 10, 06:52 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 10, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:00 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: Global (Europe), EU Region-locked, South Africa.
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally
Start (UTC): 09 September 2025 22:00
End (UTC): 10 September 2025 02:00
Purpose: Database patching and maintenance
Aug 26, 12:42 UTC
Sep 9, 2025
India and Singapore - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 9, 20:57 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 16:00 UTC
Scheduled - We will undergo routine patching of databases at our India and Singapore data centers. During this process you may experience brief service interruptions for components listed below.

Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.
Start (UTC): 09 September 2025 16:00
End (UTC): 09 September 2025 20:00
Purpose: Database patching and maintenance
Aug 26, 11:22 UTC
Global (Europe) - Conversations service degradation
Resolved - The issue has been successfully resolved, and the service is now fully operational.
During the timeframe mentioned below, you may have experienced intermittent delays and slowness in the "My Work" view of Conversations within the Global (Europe) data center.
Please note that these issues were not continuous, but occurred intermittently during that period.
Our dedicated team has located the root cause and implemented the necessary adjustments to enhance the service and ensure its ongoing stability.

Start (UTC): 29 August 2025 14:00
End (UTC): 09 September 2025 17:12

Impact: You may have experienced intermittent delays and slowness with chats in the "My Work" view of Conversations
Sep 9, 18:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 17:46 UTC
Identified - The issue has been identified and our team is applying a fix.
Sep 9, 17:11 UTC
Investigating - We are experiencing a degradation in our conversations service that may cause slowness on your My Work view of conversations.
Our dedicated team is already working to resolve the issue and more updates will follow soon.
Sep 9, 16:24 UTC
Brazil - Traffic delays affecting multiple products
Resolved - This is to inform you that we experienced degradation of service on the Brazil data center. Clients may have experienced issues when using our Email, Number Lookup, SMS, and WhatsApp services

Start (UTC): 09 September 2025 09:26 UTC
End (UTC): 09 September 2025 10:46 UTC
Impact: Delays in traffic processing in Email, Number Lookup, SMS, and WhatsApp
Sep 9, 11:18 UTC
United States - Planned Maintenance of Database Infrastructure
Update - The scheduled maintenance has been completed.
Sep 9, 08:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 9, 07:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 04:00 UTC
Scheduled - We will undergo routine patching of databases at our United States data center. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 09 September 2025 04:00
End (UTC): 09 September 2025 08:00
Purpose: Database patching and maintenance
Aug 26, 12:25 UTC
Multiple locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 9, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:00 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: Turkey, Great Britain, Pakistan and Qatar.
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.
This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 8 September 2025 22:00
End (UTC): 9 September 2025 02:00
Purpose: Database patching and maintenance
Aug 25, 11:17 UTC
Sep 8, 2025
Multiple locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 16:00 UTC
Scheduled - We will be conducting routine database patching at our Indonesia, Malaysia and Hong Kong data centers.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 08 September 2025 16:00
End (UTC): 08 September 2025 20:00
Purpose: Database patching and maintenance
Aug 25, 10:32 UTC
Multiple Locations - SMPP service degradation
Resolved - The issue has been successfully resolved and the SMPP service is once again operational.
During the below period, customers connecting to the smpp-in.infobip.com and smpp-id1.infobip.com SMPP endpoints (India, Indonesia) may have experienced processing errors.

Start (UTC): 08 September 11:40
End (UTC): 08 September 12:57
Impact: SMPP service degradation
Sep 8, 13:11 UTC
Investigating - We are currently experiencing a degradation of the SMPP service on the India and Indonesia data centers. At the moment, issues are no longer present for the Indonesia location, however, we are continuing to investigate and monitor the situation. More information will be shared in further updates.
Sep 8, 12:51 UTC
Sep 7, 2025

No incidents reported.

Sep 6, 2025
India – General Services Degradation
Resolved - Services to India have been fully restored following a fix implemented in collaboration with our Internet service providers. ISPs are continuing their work on repairs to the affected undersea cable, and we are closely monitoring the situation for any further disruptions in connectivity
Sep 6, 09:13 UTC
Update - We are continuing to work with our Internet service providers to restore connectivity to India. Further updates will be provided as available.
Sep 6, 07:13 UTC
Update - The root cause has been identified as a disruption in subsea cables, which has impacted connectivity to Europe for multiple major Internet Service Providers (ISPs).
Our team continues to monitor the situation closely and we are working with our partners to restore normal service as soon as possible. Further updates will be provided as more information becomes available.
Thank you for your patience and understanding.
Sep 6, 06:17 UTC
Update - We are actively monitoring the situation for any further developments.
Sep 6, 05:43 UTC
Update - We are continuing to monitor for any further issues.
Sep 6, 04:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 6, 04:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 6, 04:04 UTC
Investigating - We are currently observing service degradation affecting multiple services hosted in our India data center. Our engineering team is actively investigating the issue, and we will provide further updates as soon as they become available.
Sep 6, 03:40 UTC
India – General Services Degradation
Resolved - The incident has been resolved.

Start (UTC): 05 September 2025, 22:47
End (UTC): 06 September 2025, 00:08

Impact: General degradation of services hosted on the India data center
Sep 6, 00:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 6, 00:14 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 6, 00:13 UTC
Update - We are continuing to investigate the issue.
Sep 6, 00:02 UTC
Investigating - We are currently experiencing a degradation across multiple services in our India data center. Our engineering team is investigating the issue, and further updates will follow shortly.
Sep 5, 23:33 UTC
Sep 5, 2025
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 5, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 22:00 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: United Arab Emirates and Saudi Arabia.
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 04 September 2025 22:00
End (UTC): 05 September 2025 02:00
Purpose: Database patching and maintenance
Aug 21, 10:29 UTC
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