Infobip system status

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Operational

Maintenance

Major Outage

Degraded

All Systems Operational

Customer Portal Signup/Login Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
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Turkey Operational
United Arab Emirates Operational
United States Operational
People Operational
Global (Europe) Operational
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Great Britain Operational
India Operational
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Pakistan Operational
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Turkey Operational
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Moments Operational
Global (Europe) Operational
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Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
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Turkey Operational
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United States Operational
Analyze Operational
Global (Europe) Operational
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Great Britain Operational
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Indonesia Operational
Pakistan Operational
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Turkey Operational
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United States Operational
Conversations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
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Pakistan Operational
Qatar Operational
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Turkey Operational
United Arab Emirates Operational
United States Operational
Answers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Channels and Numbers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Other Portal Apps Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMS Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Number Lookup Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Voice Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Japan Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
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Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Email Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
MMS Operational
Global (Europe) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Live Chat Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Mobile Push Notifications Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
USSD Operational
Global (Europe) Operational
Mobile Identity Operational
Brazil Operational
Global (Europe) Operational
India Operational
Integrations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMPP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
HTTP API Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Qatar Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Multiple Locations - Emergency Maintenance of our SMPP infrastructure Feb 9, 2026 10:00-14:00 UTC

We will be performing emergency maintenance on our SMPP infrastructure across multiple locations including Global (Europe), India, Indonesia and United States.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for the clients utilizing SMPP connections towards listed locations during the maintenance time window.

Start (UTC): 09 February 2026 10:00
End (UTC): 09 February 2026 14:00
Purpose: SMPP infrastructure upgrade and optimization
Posted on Jan 30, 2026 - 09:56 UTC

Brazil - Planned Maintenance of Network Infrastructure Feb 10, 2026 07:00-08:00 UTC

We will be performing planned maintenance at our Brazil data center to upgrade core networking equipment, ensuring stability and optimal performance.

A complete connectivity downtime of up to 30 minutes within the scheduled maintenance window is expected.

Start (UTC): 10 February 2026 07:00
End (UTC): 10 February 2026 08:00
Posted on Jan 23, 2026 - 12:12 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Feb 10, 2026 16:00-20:00 UTC

We will be conducting a routine patching of databases at our Malaysia, Indonesia and Hong Kong data centers. During this process you may experience brief service disruptions in the components listed below.

Downtime may occur during a specific database restart, however, each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 10 February 2026 16:00
End (UTC): 10 February 2026 20:00
Purpose: Database patching and maintenance
Posted on Jan 28, 2026 - 09:15 UTC

United States - Planned Maintenance of Database Infrastructure Feb 11, 2026 04:00-08:00 UTC

We will undergo routine patching of databases at our United States data center.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 11 February 2026 04:00
End (UTC): 11 February 2026 08:00
Purpose: Database patching and maintenance
Posted on Jan 29, 2026 - 11:56 UTC

Singapore and India - Planned Maintenance of Database Infrastructure Feb 11, 2026 16:00-20:00 UTC

We will undergo routine patching of databases at our Singapore and India data centers.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 11 February 2026 16:00
End (UTC): 11 February 2026 20:00
Purpose: Database patching and maintenance
Posted on Jan 29, 2026 - 12:45 UTC

Global (Europe) and EU Region-locked - Planned Maintenance of Network Infrastructure Feb 11, 2026 20:00 - Feb 12, 2026 01:00 UTC

We will be performing planned maintenance at our Global (Europe) and EU Region-locked data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however brief connectivity interruptions may occur for services hosted at the Global (Europe) and EU Region-locked data center. Any disruptions are expected to last no longer than a total of up to 30 minutes within the scheduled maintenance window.

Start (UTC): 11 February 2026 20:00
End (UTC): 12 February 2026 01:00
Posted on Jan 28, 2026 - 14:41 UTC

Qatar - Planned Maintenance of Database Infrastructure Feb 11, 2026 22:00 - Feb 12, 2026 02:00 UTC

We will undergo routine patching of databases at our Qatar data center.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 11 February 2026 22:00
End (UTC): 12 February 2026 02:00
Purpose: Database patching and maintenance
Posted on Jan 29, 2026 - 12:15 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Feb 11, 2026 22:00 - Feb 12, 2026 02:00 UTC

We will undergo routine patching of databases at our Global (Europe), EU Region-locked and Great Britain data centers.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 11 February 2026 22:00
End (UTC): 12 February 2026 02:00
Purpose: Database patching and maintenance
Posted on Jan 29, 2026 - 10:56 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Feb 12, 2026 21:00 - Feb 13, 2026 01:00 UTC

Update - We will be undergoing scheduled maintenance during this time:

Start (UTC): 12 February 2026 21:00
End (UTC): 13 February 2026 01:00
Jan 29, 2026 - 14:40 UTC
Scheduled - We will be performing planned maintenance at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however brief connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 29 January 2026 21:00
End (UTC): 30 January 2026 01:00
Jan 13, 2026 - 12:35 UTC

Indonesia - Planned Maintenance of Database Infrastructure Feb 13, 2026 16:00-20:00 UTC

We will be conducting routine database patching at our Indonesia data center.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 13 February 2026 16:00
End (UTC): 13 February 2026 20:00
Purpose: Database patching and maintenance
Posted on Feb 02, 2026 - 10:56 UTC

Global (Europe) - Planned Maintenance of Signup Database Infrastructure Feb 16, 2026 08:00-09:00 UTC

We will undergo maintenance of databases utilised by the Signup service at the Global (Europe) data center.

During this activity, Infobip self-service customers may experience brief service interruptions of the following features:
- New account creation (Signup)
- Phone verification
- Channel activation
- KYC verification

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 16 February 2026 08:00
End (UTC): 16 February 2026 09:00
Purpose: Database patching and maintenance
Posted on Feb 02, 2026 - 08:11 UTC

Global (Europe) and United States - Planned Maintenance of 2FA Database Infrastructure Feb 17, 2026 05:00-07:00 UTC

We will be conducting a planned maintenance of the 2FA service databases at our Global (Europe) and United States data centers.

Preventive measures have been implemented to minimize any potential impact, however, during this process you may experience service interruptions affecting Customer Portal 2FA login, and error responses for HTTP API submissions towards the 2FA grouping of endpoints - https://www.infobip.com/docs/api/platform/2fa. These interruptions should last no longer than a total of 20 minutes within the specified timeframe.

This maintenance is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 17 February 2026 05:00
End (UTC): 17 February 2026 07:00
Purpose: Database infrastructure upgrade
Posted on Feb 03, 2026 - 14:09 UTC

SSL certificate renewal of *.api-ua1.infobip.com Feb 19, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ua1.infobip.com, timeframe:
- Start (UTC): 19 February 11:00
- End (UTC): 19 February 17:00

SSL Certificate information:
- Common Name: *.api-ua1.infobip.com
- Subject Alternative Name: *.api-ua1.infobip.com, api-ua1.infobip.com
- Valid until (UTC): 2026-12-17 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Dec 18, 2025 - 00:39 UTC

SSL certificate renewal of *.api-eu1.infobip.com Feb 19, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-eu1.infobip.com, timeframe:
- Start (UTC): 19 February 11:00
- End (UTC): 19 February 17:00

SSL Certificate information:
- Common Name: *.api-eu1.infobip.com
- Subject Alternative Name: *.api-eu1.infobip.com, api-eu1.infobip.com
- Valid until (UTC): 2026-12-18 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Dec 19, 2025 - 00:41 UTC

SSL certificate renewal of *.api-eu2.infobip.com Feb 19, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-eu2.infobip.com, timeframe:
- Start (UTC): 19 February 11:00
- End (UTC): 19 February 17:00

SSL Certificate information:
- Common Name: *.api-eu2.infobip.com
- Subject Alternative Name: *.api-eu2.infobip.com, api-eu2.infobip.com
- Valid until (UTC): 2026-12-18 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Dec 19, 2025 - 00:40 UTC

SSL certificate renewal of *.api-in2.infobip.com Feb 26, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-in2.infobip.com, timeframe:
- Start (UTC): 26 February 11:00
- End (UTC): 26 February 17:00

SSL Certificate information:
- Common Name: *.api-in2.infobip.com
- Subject Alternative Name: *.api-in2.infobip.com, api-in2.infobip.com
- Valid until (UTC): 2026-12-24 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Dec 25, 2025 - 01:41 UTC

SSL certificate renewal of *.api-tr1.infobip.com Mar 12, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-tr1.infobip.com, timeframe:
- Start (UTC): 12 March 11:00
- End (UTC): 12 March 17:00

SSL Certificate information:
- Common Name: *.api-tr1.infobip.com
- Subject Alternative Name: *.api-tr1.infobip.com, api-tr1.infobip.com
- Valid until (UTC): 2027-01-08 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 09, 2026 - 00:58 UTC

SSL certificate renewal of *.api-qa1.infobip.com Mar 25, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-qa1.infobip.com, timeframe:
- Start (UTC): 25 March 11:00
- End (UTC): 25 March 17:00

SSL Certificate information:
- Common Name: *.api-qa1.infobip.com
- Subject Alternative Name: *.api-qa1.infobip.com, api-qa1.infobip.com
- Valid until (UTC): 2027-01-18 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 19, 2026 - 00:14 UTC

SSL certificate renewal of *.api-qa.infobip.com Mar 25, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-qa.infobip.com, timeframe:
- Start (UTC): 25 March 11:00
- End (UTC): 25 March 17:00

SSL Certificate information:
- Common Name: *.api-qa.infobip.com
- Subject Alternative Name: *.api-qa.infobip.com, api-qa.infobip.com
- Valid until (UTC): 2027-01-18 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 19, 2026 - 00:13 UTC

SSL certificate renewal of *.api-pk2.infobip.com Mar 26, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-pk2.infobip.com, timeframe:
- Start (UTC): 26 March 11:00
- End (UTC): 26 March 17:00

SSL Certificate information:
- Common Name: *.api-pk2.infobip.com
- Subject Alternative Name: *.api-pk2.infobip.com, api-pk2.infobip.com
- Valid until (UTC): 2027-01-22 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 23, 2026 - 00:14 UTC

SSL certificate renewal of *.api-hk1.infobip.com Mar 26, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-hk1.infobip.com, timeframe:
- Start (UTC): 26 March 11:00
- End (UTC): 26 March 17:00

SSL Certificate information:
- Common Name: *.api-hk1.infobip.com
- Subject Alternative Name: *.api-hk1.infobip.com, api-hk1.infobip.com
- Valid until (UTC): 2027-01-21 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 22, 2026 - 00:13 UTC

SSL certificate renewal of *.api-pk.infobip.com Mar 26, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-pk.infobip.com, timeframe:
- Start (UTC): 26 March 11:00
- End (UTC): 26 March 17:00

SSL Certificate information:
- Common Name: *.api-pk.infobip.com
- Subject Alternative Name: *.api-pk.infobip.com, api-pk.infobip.com
- Valid until (UTC): 2027-01-22 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 23, 2026 - 00:15 UTC

SSL certificate renewal of *.api-gb1.infobip.com Apr 1, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-gb1.infobip.com, timeframe:
- Start (UTC): 01 April 11:00
- End (UTC): 01 April 17:00

SSL Certificate information:
- Common Name: *.api-gb1.infobip.com
- Subject Alternative Name: *.api-gb1.infobip.com, api-gb1.infobip.com
- Valid until (UTC): 2027-01-25 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 26, 2026 - 00:14 UTC

SSL certificate renewal of *.api-uz1.infobip.com Apr 3, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-uz1.infobip.com, timeframe:
- Start (UTC): 03 April 11:00
- End (UTC): 03 April 17:00

SSL Certificate information:
- Common Name: *.api-uz1.infobip.com
- Subject Alternative Name: *.api-uz1.infobip.com, api-uz1.infobip.com
- Valid until (UTC): 2027-01-29 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 30, 2026 - 00:15 UTC
Feb 7, 2026

No incidents reported today.

Feb 6, 2026
Global (Europe) and EU (Region-locked) - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 6, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 22:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 23, 09:42 UTC
Scheduled - We will undergo routine patching of databases at our Global (Europe) data center.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 05 February 2026 22:00
End (UTC): 06 February 2026 02:00
Purpose: Database patching and maintenance
Jan 23, 09:39 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 6, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 22:00 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: Global (Europe), United Arab Emirates, Saudi Arabia.

During this activity you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 05 February 2026 22:00
End (UTC): 06 February 2026 02:00
Purpose: Database patching and maintenance
Jan 23, 10:09 UTC
Feb 5, 2026
Global (Europe) - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 5, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 20:00 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 05 February 2026 20:00
End (UTC): 05 February 2026 23:00
Purpose: Network infrastructure upgrade and optimization
Jan 15, 12:40 UTC
Multiple Locations - Conversations services degradations
Resolved - This is to inform you that we experienced an incident that affected multiple services on our India, Indonesia and United States data centres.

Our clients may have noticed issues while using the portal and its services and receive errors while trying to access the Conversations

Start (UTC): 05 February 2026 12:03
End (UTC): 05 February 2026 20:44
Impact: During this period, you may have observed issues with accessing the Conversations service.

We apologize for any inconvenience this may have caused. Our engineering team has resolved the issue, and our services are now fully operational.
Feb 5, 21:06 UTC
Investigating - We are currently experiencing issues with Conversations services. You might experience issues while using the portal and its services and receive errors while trying to access the Conversations
Feb 5, 20:34 UTC
India - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 5, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 16:00 UTC
Scheduled - We will be conducting a routine patching of databases at our India data center. During this process you may experience brief service interruptions for components listed below.

Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 05 February 2026 16:00
End (UTC): 05 February 2026 20:00
Purpose: Database patching and maintenance
Jan 23, 10:17 UTC
United Arab Emirates - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 5, 14:10 UTC
Update - The scheduled maintenance is still in progress - we have experienced a period of disruptions as initially announced, however due to the circumstances an additional 10-30 minutes of disruptions are possible.
We will provide further updates as necessary.
Feb 5, 10:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 07:00 UTC
Scheduled - We will be performing planned maintenance at our United Arab Emirates data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however brief connectivity interruptions may occur for services hosted at the United Arab Emirates data center. Any disruptions are expected to last no longer than a total of up to 30 minutes within the scheduled maintenance window.

Start (UTC): 05 February 2026 07:00
End (UTC): 05 February 2026 14:00
Jan 22, 13:58 UTC
India - Degradation of multiple services
Resolved - This is to inform you that we experienced an incident that affected multiple services on our India data center.
Our clients may have noticed issues while sending SMS and WhatsApp messages over HTTP API endpoints and issues when logging in to Customer Portal.

Start (UTC): 05 February 2026 10:33
End (UTC): 05 February 2026 10:52
Impact: During this period, you may have observed issues with utilizing HTTP API and Customer Portal.

We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Feb 5, 11:13 UTC
United States - Conversations and Answers service degradation
Resolved - This is to inform you that we experienced an incident affecting Conversations and Answers services on our United States data center.
Our clients may have observed delay with message processing in Conversations and Answers services.
The issue has been resolved.

Start (UTC): 05 February 2026 08:13
End (UTC): 05 February 2026 08:43
Impact: Message processing delay.

We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Feb 5, 09:07 UTC
Brazil and United States - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 5, 08:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 04:00 UTC
Scheduled - We will be conducting routine patching of databases at our Brazil and United States data centers.

During this process you may experience brief service interruptions for components listed below.

Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 05 February 2026 04:00
End (UTC): 05 February 2026 08:00
Purpose: Database patching and maintenance
Jan 23, 09:55 UTC
India - Multiple Service Degradation
Resolved - This incident has been resolved.

Start time (UTC): 5 February 2026, 04:30
End time (UTC): 5 February 2026, 05:50

Impact: Users may have experienced issues accessing the portal, and failures in message processing for SMS and voice traffic.
Feb 5, 06:36 UTC
Update - Our dedicated engineering teams continue to actively investigate the issue.
Feb 5, 06:17 UTC
Investigating - We are currently experiencing issues with the India data center. You may encounter problems logging in to the portal, as well as sending SMS or voice traffic. The issue is currently under investigation, and more information will be shared in the next update.
Feb 5, 05:39 UTC
Global (Europe) - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 5, 02:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 22:00 UTC
Scheduled - We will undergo routine patching of databases at our Global (Europe) data center.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 04 February 2026 22:00
End (UTC): 05 February 2026 02:00
Purpose: Database patching and maintenance
Jan 22, 10:21 UTC
Feb 4, 2026
United States - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 4, 11:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 08:01 UTC
Scheduled - We will undergo routine patching of databases at our United States data center.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 04 February 2026 08:00
End (UTC): 04 February 2026 12:00
Purpose: Database patching and maintenance
Jan 22, 10:05 UTC
United States - Planned Maintenance of People Database Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 4, 11:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 08:00 UTC
Scheduled - We will undergo a planned maintenance of our United States data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 04 February 2026 08:00
End (UTC): 04 February 2026 11:00
Purpose: Infrastructure upgrade and optimization
Jan 14, 10:44 UTC
Global (Europe) - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 4, 02:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 22:00 UTC
Scheduled - We will undergo routine patching of databases at our Global (Europe) data center.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 03 February 2026 22:00
End (UTC): 04 February 2026 02:00
Purpose: Database patching and maintenance
Jan 21, 08:02 UTC
Feb 3, 2026
Global (Europe) and EU (Region-locked) - Planned Maintenance of Network Infrastructure
Update - The scheduled maintenance has been completed.
Feb 3, 23:03 UTC
Completed - The scheduled maintenance has been completed.
Feb 3, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 20:00 UTC
Scheduled - We will be performing planned maintenance at our Global (Europe) and EU (Region-locked) data centers to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however brief connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 03 February 2026 20:00
End (UTC): 03 February 2026 23:00
Jan 13, 11:34 UTC
United States - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 3, 10:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 07:00 UTC
Scheduled - We will be performing a planned maintenance of network infrastructure at our United States data center to ensure stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions of up to 15 minutes may occur for services hosted at the United States data center during the maintenance time window.

Start (UTC): 03 February 2026 07:00
End (UTC): 03 February 2026 11:00
Purpose: Network infrastructure upgrade and optimization
Jan 14, 14:28 UTC
United States - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 3, 07:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 04:00 UTC
Scheduled - We will undergo routine patching of databases at the United States data center.

During this activity, you may experience brief service interruptions of Live Chat service lasting no longer than a cumulative total of 10 minutes.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 03 February 2026 04:00
End (UTC): 03 February 2026 08:00
Purpose: Database patching and maintenance
Jan 21, 08:18 UTC
Feb 2, 2026
Global (Europe) - Customer Portal Service Degradation
Resolved - Dear Customer,

The issue that was affecting Customer Portal log-in, as well as overall traffic processing across multiple channels on the Global (Europe) data center, which resulted in delays and affected access to the portal’s white-label and Flows views, has now been resolved. The main platform degradation has been addressed; however, please note that some isolated cases may still persist.

Our developer team is actively reviewing these individual cases, and we are committed to resolving any outstanding issues as quickly as possible. If you continue to experience any problems related to the impact outlined below and require urgent assistance, please reach out to our support team at support@infobip.com for manual support.

Start (UTC): 02 February 2026, 12:58
End (UTC): 02 February 2026, 16:55
Impact: You may have experienced problems logging into the Portal, accessing whitelabeled URLs, visualizing Flows, or noticed delays in traffic processing across multiple channels on the Global (Europe) data center.

Thank you for your understanding and patience.
Feb 2, 19:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 2, 17:30 UTC
Update - We are continuing to work on a fix for this issue.
Feb 2, 17:13 UTC
Update - We are continuing to work on the fix. Upon further investigation we can confirm that in addition to Customer Portal, the incident also affected overall traffic processing across multiple channels on the Global (Europe) data center that are reflected in the form of delays.
Feb 2, 14:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 2, 14:30 UTC
Update - We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
Feb 2, 14:08 UTC
Update - Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
Feb 2, 13:38 UTC
Update - We are continuing to investigate this issue.
Feb 2, 13:13 UTC
Investigating - We are currently experiencing issues with Customer Portal services. You might experience issues while using the portal and its services and receive errors while trying to login.
Feb 2, 13:11 UTC
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Global (Europe) - Campaign Service Degradation
Resolved - The issue has been successfully resolved and the service is once again operational.

Start (UTC): 30 January 2026 11:37
End (UTC): 30 January 2026 12:04
Impact: Campaign service slowness
Jan 30, 12:05 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 30, 12:00 UTC
Investigating - We are currently experiencing general issues over Global (Europe) data center. You may experience issues with campaign lists slowly loading, status update delays and campaign update and creation issues.
Our Team is investigating and more update will follow.
Jan 30, 11:41 UTC
Jan 29, 2026
SSL certificate renewal of *.openmarket.com
Completed - Certificate renewal completed successfully
Jan 29, 11:14 UTC
In progress - Certificate renewal in progress
Jan 29, 11:14 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.openmarket.com, timeframe:
- Start (UTC): 29 January 11:00
- End (UTC): 29 January 17:00

SSL Certificate information:
- Common Name: *.openmarket.com
- Subject Alternative Name: *.openmarket.com, openmarket.com
- Valid until (UTC): 2026-11-27 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Nov 28, 00:31 UTC
Multiple Locations - Customer Portal *.infobip.com SSL certificate renewal
Completed - The scheduled maintenance has been completed.
Jan 29, 10:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 07:00 UTC
Scheduled - We will undergo a maintenance procedure during which we will be performing an SSL certificate renewal of *.infobip.com utilized by the Customer Portal hosted across multiple locations specified in the affected components.

No action is required, unless you are pinning our leaf certificate.
If you do, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.
For more information on how to prepare and test, please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Preventive measures are in place and impact during this activity is not expected, however, during the maintenance timeframe there is a possibility of experiencing brief interruptions within the Customer Portal and its corresponding services.

Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

Start (UTC): 29 January 2026 07:00
End (UTC): 29 January 2026 10:00
Purpose: SSL certificate renewal
Jan 8, 13:08 UTC
Global (Europe) - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Jan 29, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 20:00 UTC
Scheduled - We will be performing planned maintenance at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 28 January 2026 20:00
End (UTC): 29 January 2026 01:00

Purpose: Network infrastructure upgrade and optimization
Jan 12, 14:29 UTC
Jan 28, 2026
Vietnam - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Jan 28, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 19:00 UTC
Scheduled - We will be performing planned maintenance at our Vietnam data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact, however, during this maintenance the data center may be temporarily unavailable from 30 to 60 minutes.

Start (UTC): 28 January 2026 19:00
End (UTC): 28 January 2026 22:00

Purpose: Network infrastructure upgrade and optimization
Jan 14, 11:26 UTC
SSL certificate renewal of *.api.infobip.com
Completed - Certificate renewal completed successfully
Jan 28, 11:14 UTC
In progress - Certificate renewal in progress
Jan 28, 11:14 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api.infobip.com, timeframe:
- Start (UTC): 28 January 11:00
- End (UTC): 28 January 17:00

SSL Certificate information:
- Common Name: *.api.infobip.com
- Subject Alternative Name: *.api.infobip.com, api.infobip.com
- Valid until (UTC): 2026-11-23 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Nov 24, 00:32 UTC
SSL certificate renewal of *.api-us.infobip.com
Completed - Certificate renewal completed successfully
Jan 28, 11:13 UTC
In progress - Certificate renewal in progress
Jan 28, 11:13 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-us.infobip.com, timeframe:
- Start (UTC): 28 January 11:00
- End (UTC): 28 January 17:00

SSL Certificate information:
- Common Name: *.api-us.infobip.com
- Subject Alternative Name: *.api-us.infobip.com, api-us.infobip.com
- Valid until (UTC): 2026-11-23 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Nov 24, 00:30 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Jan 28, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:00 UTC
Scheduled - We will be conducting a routine patching of databases at our Turkey, Pakistan, Malaysia, Qatar and Great Britain data centers. During this process you may experience brief service disruptions in the components listed below.
Downtime may occur during a specific database restart, however, each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 27 January 2026 22:00
End (UTC): 28 January 2026 02:00
Purpose: Database patching and maintenance
Jan 14, 08:49 UTC
Jan 27, 2026
Global (Europe) - AI assistant service degradation
Resolved - The issue has been successfully resolved and the service is once again operational. AI assistant and some helper AI tools were not working affecting the products and services that utilize them.

Start (UTC): 27 January 10:47
End (UTC): 27 January 13:14
Impact: The issue affected Answers and Conversations services that use AI
Jan 27, 13:18 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 27, 13:01 UTC
Investigating - We are currently experiencing issues with AI assistant service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Jan 27, 12:27 UTC
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026
Global (Europe) - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Jan 24, 20:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 20:00 UTC
Scheduled - We will undergo a planned maintenance of our Global (Europe) data center's database infrastructure with the purpose of upgrading and optimizing the performance of Conversations service.

Although preventative measures will be taken to minimize the impact during this activity, brief interruptions are possible while using the Conversations service.

Start (UTC): 24 January 2026 20:00
End (UTC): 24 January 2026 21:00
Purpose: Infrastructure upgrade and optimization
Jan 8, 11:08 UTC
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