Infobip system status

Infobip system status history

Our status page provides real-time updates on our services.

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Operational

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All Systems Operational
Customer Portal Login/Homepage Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
People Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
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United Arab Emirates Operational
United States Operational
Moments Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
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Turkey Operational
United Arab Emirates Operational
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Analyze Operational
Global (Germany) Operational
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Great Britain Operational
India Operational
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Pakistan Operational
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Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Conversations Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Answers Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Channels and Numbers Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Other Portal Apps Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMS Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
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Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
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Vietnam Operational
Number Lookup Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
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Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Voice Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Japan Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Email Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
MMS Operational
Global (Germany) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Live Chat Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Mobile Push Notifications Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
USSD Operational
Global (Germany) Operational
Mobile Identity Operational
Brazil Operational
Global (Germany) Operational
India Operational
Integrations Operational
Global (Germany) Operational
Pakistan Operational
Qatar Operational
SMPP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
HTTP API Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
Qatar Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SSL certificate renewal of portal.infobip.com Nov 21, 2024 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate portal.infobip.com during the following timeframe:

- Start (UTC): 21 November 11:00
- End (UTC): 21 November 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.
Posted on Oct 24, 2024 - 11:16 UTC
India - Emergency maintenance of Voice service Nov 22, 2024 09:00-10:00 UTC
We will undergo an emergency maintenance on our India data center during which replacement of the power supply components will be performed. Since components are isolated within their own databases, this maintenance work may only impact our Voice service hosted on the India data center.

Start (UTC): 22 November 2024 09:00
End (UTC): 22 November 2024 10:00
Purpose: Power supply components replacement

We have taken measures to minimize the impact on our client's experience, and we anticipate that most clients will not notice any disruptions. However, there is a possibility that some intermittent processing issues may occur during the maintenance time window.
Posted on Nov 20, 2024 - 13:48 UTC
Saudi Arabia - Change of TLS settings and certificates Dec 3, 2024 12:00-12:30 UTC
We will undergo a planned maintenance on our Saudi Arabia data center during the below specified time.

Start (UTC): 03 December 2024 12:00
End (UTC): 03 December 2024 12:30
Purpose: Security and traffic encryption upgrade

We will be changing TLS settings and certificates on specific endpoints in Saudi Arabia data center.

TLS settings change:
Remove support for TLS 1.2, only TLS 1.3 will be supported.
Remove support for all ciphers except TLS_AES_256_GCM_SHA384, which will be only one supported.

Certificates change:
Replace certificate *.api-sa2.infobip.com, api-sa2.infobip.com, smpp-sa2.infobip.com and smpp-sa.infobip.com where we will replace the entire chain inside certificate to Digicert G5 root.

For this purpose we have created test endpoint https://tls-test.api-sa2.infobip.com where clients can test their apps and make sure they are compatible with new settings.

Additionally, the following endpoint will have their certificate replaced as well, to comply with regulation of issuing it from 4096-bit root certificate. The following endpoints will start using Let's Encrypt certificates issued from ISRG Root X1:
livechat-sa.infobip.com
auth-sa.infobip.com
portal-sa.infobip.com
portal-sa2.infobip.com
emailtracking-sa2.email-messaging.com

We suggest that you update your trust stores with the new root certificates and test their compatibility with TLS settings on the test endpoint https://tls-test.api-sa2.infobip.com.
Posted on Oct 31, 2024 - 08:17 UTC
SSL certificate renewal of *.api-sg.infobip.com Jan 9, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-sg.infobip.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 08, 2024 - 00:51 UTC
SSL certificate renewal of *.api-in.infobip.com Jan 9, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-in.infobip.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 08, 2024 - 00:49 UTC
SSL certificate renewal of *.messaging-service.com Jan 9, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.messaging-service.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 08, 2024 - 00:52 UTC
SSL certificate renewal of *.api-hk.infobip.com Jan 9, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-hk.infobip.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 08, 2024 - 00:46 UTC
SSL certificate renewal of *.api-br.infobip.com Jan 9, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-br.infobip.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 08, 2024 - 00:55 UTC
SSL certificate renewal of *.api-id.infobip.com Jan 9, 2025 11:00-17:00 UTC
We will be performing automatic renewal of our SSL certificate *.api-id.infobip.com, timeframe:
- Start (UTC): 09 January 11:00
- End (UTC): 09 January 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 08, 2024 - 00:47 UTC
Past Incidents
Nov 20, 2024
SSL certificate renewal of *.api-eu.infobip.com
Completed - Certificate renewal completed successfully
Nov 20, 11:13 UTC
In progress - Certificate renewal in progress
Nov 20, 11:13 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-eu.infobip.com, timeframe:
- Start (UTC): 20 November 11:00
- End (UTC): 20 November 17:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Sep 14, 00:17 UTC
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024
Global (Germany) - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 16, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:00 UTC
Scheduled - We will be conducting routine database patching at our Global (Germany) within the specified time-frame.
During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.
This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 15 November 2024 22:00
End (UTC): 16 November 2024 02:00
Purpose: Database patching and maintenance
Oct 31, 12:50 UTC
Nov 15, 2024
Pakistan - Multiple Services Degradation
Resolved - This is to inform you that our services hosted on our Pakistan data center has been restored.

Start (UTC): 15 November 2024 16:59
End (UTC): 15 November 2024 19:07
Impact: Customer Portal and SMS service.
Nov 15, 19:13 UTC
Investigating - We're currently experiencing degradation of multiple services hosted on our Pakistan data center. Our designated teams are aware and investigating.
Nov 15, 18:48 UTC
Pakistan - Customer Portal Degradation
Resolved - This is to inform you that the Customer Portal hosted on our Pakistan data center (https://portal-pk2.infobip.com/login) has been resolved. You may have been unable to log in or otherwise access and utilize the Customer Portal and its features.

Start (UTC): 15 November 11:45
End (UTC): 15 November 12:12
Impact: Customer Portal degradation
Nov 15, 12:22 UTC
Investigating - We're currently experiencing degradation of the Customer Portal hosted on our Pakistan data center (https://portal-pk2.infobip.com). Our designated teams are aware and investigating.
Nov 15, 12:12 UTC
Indonesia - Multiple Service Degradation
Resolved - The issue has been successfully resolved and all the services are once again operational.

During the below-mentioned period, you may have experienced errors and delays with outbound and inbound traffic via multiple channels. Additionally, clients utilizing the Voice service over Conversations module may have experienced an abrupt drop in the ongoing calls

Start (UTC): 15 November 01:00
End (UTC): 15 November 07:12

Impact: Errors and Delays in processing of inbound SMS traffic, issues with Email traffic processing, abrupt Calls drop over Conversations
Nov 15, 08:05 UTC
Update - We are continuing to investigate this issue.
Nov 15, 07:11 UTC
Investigating - We are experiencing issues with the Conversations service in our Indonesian data center. The scope of the issue is being investigated, and more information will follow in the next update.
Nov 15, 06:50 UTC
Global (Germany) - Planned maintenance of database infrastructure
Completed - The scheduled maintenance has been completed.
Nov 15, 02:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:01 UTC
Scheduled - We will be undergoing routine database maintenance at our Global (Germany) data center within the specified time-frame.
During this process, you may experience interruptions and delays while using the Analyze section on Customer Portal and creating reports.
You may also notice that message statuses are updated with a delay.

This maintenance is performed to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 14 November 2024 22:00
End (UTC): 15 November 2024 02:00
Purpose: Database patching and maintenance
Oct 30, 13:29 UTC
Global (Germany) - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 15, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:00 UTC
Scheduled - We will be conducting routine database patching at our Global (Germany) within the specified time-frame.
During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.
This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 14 November 2024 22:00
End (UTC): 15 November 2024 02:00
Purpose: Database patching and maintenance
Oct 30, 08:55 UTC
Nov 14, 2024
India - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 14, 20:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 16:00 UTC
Scheduled - We will be undergoing routine database maintenance at our India data center within the specified time-frame.
During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.
This maintenance is performed to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 14 November 2024 16:00
End (UTC): 14 November 2024 20:00
Purpose: Database patching and maintenance
Oct 30, 09:45 UTC
Global (Germany) - Planned maintenance of WhatsApp service
Completed - The scheduled maintenance has been completed.
Nov 14, 09:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:00 UTC
Scheduled - We will be undergoing a planned maintenance of WhatsApp service on our Global (Germany) data center.
During the maintenance you may experience delays of outgoing and incoming WhatsApp messages.
These delays are expected to last no more than 15 minutes.

Start (UTC): 14 November 2024 08:00
End (UTC): 14 November 2024 09:00
Oct 28, 12:14 UTC
Multiple locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 14, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 04:00 UTC
Scheduled - We will be undergoing routine database patching at our United States and Brazil data centers within the specified time-frame.
During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.
This maintenance is performed to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 14 November 2024 04:00
End (UTC): 14 November 2024 08:00
Purpose: Database patching and maintenance
Oct 30, 09:24 UTC
Nov 13, 2024
United Arab Emirates - Traffic Processing Disruption
Resolved - The issue has been successfully resolved and all the services are once again operational.
During the below-mentioned time period you may have experienced errors and delays with outbound and inbound traffic via multiple channels.

Start (UTC): 13 November 12:26
End (UTC): 13 November 13:29

Impact: Errors and Delays in processing of messages via SMS, WhatsApp, Email, Voice and Push channels
Nov 13, 14:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 13:34 UTC
Investigating - We are currently experiencing issues with traffic processing via multiple channels on our United Arab Emirates data center.
You may experience issues with both outbound and inbound messages.
Our dedicated team is already investigating this and more information will follow in the next update.
Nov 13, 12:57 UTC
Global (Germany) - Planned maintenance of WhatsApp service
Completed - The scheduled maintenance has been completed.
Nov 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:00 UTC
Scheduled - We will be undergoing a planned maintenance of WhatsApp service on our Global (Germany) data center.
During the maintenance you may experience delays of outgoing and incoming WhatsApp messages.
These delays are expected to last no more than 15 minutes.

Start (UTC): 13 November 2024 08:00
End (UTC): 13 November 2024 09:00
Oct 28, 12:26 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 13, 02:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:02 UTC
Scheduled - We will undergo routine patching of databases at our EU Region-locked (Germany) and Global (Germany) data centers. During this process you may experience brief service interruptions for components listed below.

Start (UTC): 12 November 2024 22:00
End (UTC): 13 November 2024 02:00
Purpose: Database patching and maintenance
Oct 28, 14:09 UTC
EU Region-locked (Germany) and South Africa - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 13, 02:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 UTC
Scheduled - We will undergo routine patching of databases at EU Region-locked (Germany) and South Africa data centers

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 12 November 2024 22:00
End (UTC): 13 November 2024 02:00
Purpose: Database patching and maintenance
Oct 28, 12:54 UTC
Multiple locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 13, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:01 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: Great Britain, EU Region-locked (Germany) and Global (Germany).
During this activity you may experience brief service interruptions for components listed in the section below.
Start (UTC): 12 November 2024 22:00
End (UTC): 13 November 2024 02:00
Purpose: Database patching and maintenance
Oct 28, 13:26 UTC
Nov 12, 2024
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 12, 20:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 16:00 UTC
Scheduled - We will undergo routine patching of databases at our India and Singapore data centers. During this process you may experience brief service interruptions for components listed below.

Start (UTC): 12 November 2024 16:00
End (UTC): 12 November 2024 20:00
Purpose: Database patching and maintenance
Oct 28, 13:46 UTC
Multiple locations - Email service degradation
Resolved - The issue has been resolved.
You might had difficulty using email service over Customer Portal, namely pages Channel Email Management, Broadcast and Flow.
Also, HTTP API endpoint for getting all domains was not functioning correctly.

Start (UTC): 12 November 2024 12:33
End (UTC): 12 November 2024 14:13
Impact: Email service over Customer Portal and HTTP API.
Nov 12, 14:21 UTC
Update - We are continuing to work on a fix for this issue.
Nov 12, 14:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 12, 13:31 UTC
Investigating - We are currently experiencing an issue with our Email service.
You may have difficulty using email service over Customer Portal and HTTP API.
Our team is investigating the issue and more details will follow in the next update.
Nov 12, 13:02 UTC
EU Region-locked (Germany) - Conversations - Planned maintenance of database infrastructure
Completed - The scheduled maintenance has been completed.
Nov 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:00 UTC
Scheduled - We will undergo a planned maintenance with the goal of optimizing the Conversations service database infrastructure hosted on the EU Region-locked (Germany) data center.

Start (UTC): 12 November 2024 08:00
End (UTC): 12 November 2024 11:00
Purpose: Database infrastructure optimization

While impact is not expected, short periods of Conversations interface slowness are possible throughout the activity timeframe.
Oct 18, 09:40 UTC
United States - Planned maintenance of database infrastructure
Completed - The scheduled maintenance has been completed.
Nov 12, 08:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 04:00 UTC
Scheduled - We will be undergoing an planned maintenance of database infrastructure on our United States data center.
While interruptions are not anticipated, there is a potential for brief disruptions for services hosted at our United States data center during the scheduled maintenance window.

Start (UTC): 12 November 2024 04:00
End (UTC): 12 November 2024 08:00
Purpose: Database upgrade and optimization
Oct 28, 12:56 UTC
Pakistan and Qatar - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 12, 02:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 22:00 UTC
Scheduled - We will undergo routine patching of databases at Pakistan and Qatar data centers

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 11 November 2024 22:00
End (UTC): 12 November 2024 02:00
Purpose: Database patching and maintenance
Oct 28, 12:43 UTC
Nov 11, 2024
Global (Germany) - Moments service degradation
Resolved - The issue has been resolved.

Start (UTC): 11 November 2024 13:00
End (UTC): 11 November 2024 14:41
Impact: Flows were processed with a delay.
Nov 11, 14:45 UTC
Update - We are continuing to work on a fix for this issue.
Nov 11, 14:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 11, 13:54 UTC
Investigating - We are currently experiencing issues with our Moments service.
You may observe that Flows are processed with a delay.
More details will follow in the next update.
Nov 11, 13:26 UTC
United States - Voice service degradation
Resolved - This is to inform you that we experienced an issue with our Voice service at our United States data center.
You might have observed that Voice calls could not be made at the time of the issue.
The issue has been resolved.

Start (UTC): 08 November 2024 17:00
End (UTC): 08 November 2024 20:00
Service impact: Clients could not make Voice calls.
Nov 11, 14:01 UTC
Global (Germany) - Planned maintenance of database infrastructure affecting inbound message processing
Completed - The scheduled maintenance has been completed at 09:00 UTC
Nov 11, 09:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 08:00 UTC
Update - To accommodate the preparations necessary for this upgrade, the activity has been postponed to a new date with the following details:

Start: 11 November 2024 08:00 UTC
End: 11 November 2024 09:00 UTC

Other details, including Purpose and the potential impact to Infobip services have not changed.
Oct 29, 06:49 UTC
Scheduled - We will be performing an upgrade process of multiple databases hosted at our Global (Germany) data center.
Brief service interruption within the maintenance period is possible on inbound (MO) message processing over channels listed below in a channel (location) format, during which inbound messages will not be processed immediately, but will be saved and processed after the upgrade is complete.

Start: 04 November 2024 08:00 UTC
End: 04 November 2024 09:00 UTC
Purpose: Database upgrade and optimization
Oct 7, 10:22 UTC
Nov 10, 2024
Pakistan - General Connectivity issues
Resolved - The issue has been successfully resolved and the services hosted on Pakistan data center are once again operational.

Start (UTC): 10 November 11:10
End (UTC): 10 November 17:02
Impact: Degradation of Customer Portal and it's services as well as Email, SMS, Voice and HTTP API on Pakistan data center
Nov 10, 17:19 UTC
Update - Our engineering team is still actively working on resolving this issue.
Nov 10, 16:34 UTC
Update - We are continuing to investigate this issue, updates will follow soon.
Nov 10, 14:32 UTC
Update - The dedicated team is still working on a solution to the described situation, new information will be shared in subsequent updates.
Nov 10, 13:32 UTC
Identified - The issue has been identified and our dedicated team is working on a solution to the matter.
Nov 10, 13:03 UTC
Update - HTTP API could also experience degraded performance on the Pakistan Data Center.
Our dedicated team is currently working on a fix of the issue, and more updates will follow soon.
Nov 10, 12:33 UTC
Update - We are continuing to investigate this issue.
Nov 10, 11:41 UTC
Investigating - We are currently experiencing issues with our Customer Portal, SMS, Email and Voice services on our Pakistan data center. Our dedicated team is already investigating this issue and more information will follow in the next update.
Nov 10, 11:36 UTC
Nov 9, 2024

No incidents reported.

Nov 8, 2024
United Arab Emirates and Saudi Arabia - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 8, 02:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 UTC
Scheduled - We will undergo routine patching of databases at the United Arab Emirates and Saudi Arabia data centers. During this activity you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 07 November 2024 22:00
End (UTC): 08 November 2024 02:00
Purpose: Database patching and maintenance
Oct 24, 07:09 UTC
Nov 7, 2024
United States - Data center performance test
Completed - The scheduled performance test has been completed and results will undergo detailed analysis to prepare our systems for high-load events in the future.
All services continue functioning as usual.
Nov 7, 12:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 UTC
Scheduled - We will be conducting a load/stress test on the United States data center.

The goal of this test is to evaluate the efficiency of our systems under load. We have taken measures to minimize the impact on our client's experience, and we anticipate that most clients will not notice any disruptions. However, there is a possibility that some intermittent processing issues may occur during the test.

Start (UTC): 07 November 2024 07:00
End (UTC): 07 November 2024 12:00
Purpose: Ensuring availability of client services during a high load events.
Oct 25, 09:14 UTC
Nov 6, 2024
India - Issues with rejected SMS
Resolved - The problem has been resolved and the processing of messages subject to the DLT regulation in the India region is once again fully operational. During the below-specified timeframe, customers that use Infobip's Customer Portal for DLT Entity and Template management (DLT Data Management module), instead of submitting DLT regulatory information though the HTTP/SMPP request, could have observed SMS messages rejected with status 4133 - EC_INVALID_TEMPLATE_ID.

Start (UTC): 06 November 2024 09:00
End (UTC): 06 November 2024 10:48
Impact: Rejected SMS messages that are subject to India's DLT regulation
Nov 6, 11:04 UTC
Investigating - We are currently experiencing a degradation of our SMS service at our India data center.
You may observe that SMS messages are being rejected with error 4133 - EC_INVALID_TEMPLATE_ID even though DLT parameters are correct.
Our team is investigating and more details will follow in the next update.

Start (UTC): 6 November 2024 10:14
Nov 6, 10:21 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The schedule maintenance has been completed.
Nov 6, 02:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:00 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: Great Britain, EU Region-locked (Germany), South Africa and Turkey.
During this activity you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 05 November 2024 22:00
End (UTC): 06 November 2024 02:00
Purpose: Database patching and maintenance
Oct 22, 08:31 UTC
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