Infobip system status

Infobip system status history

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All Systems Operational

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Channels and Numbers Operational
Global (Europe) Operational
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Other Portal Apps Operational
Global (Europe) Operational
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India Operational
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Number Lookup Operational
Brazil Operational
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United States Operational
Email Operational
Brazil Operational
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Global (Europe) Operational
India Operational
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Pakistan Operational
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United States Operational
RCS Operational
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Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
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Turkey Operational
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United States Operational
MMS Operational
Global (Europe) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
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Singapore Operational
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United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
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United Arab Emirates Operational
United States Operational
Live Chat Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
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Mobile Push Notifications Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
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Mobile Identity Operational
Brazil Operational
Global (Europe) Operational
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Integrations Operational
Global (Europe) Operational
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Great Britain Operational
India Operational
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Global (Europe) Operational
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India Operational
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Brazil Operational
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Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
Qatar Operational
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Singapore Operational
South Africa Operational
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United States Operational
Vietnam Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Pakistan Operational
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Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
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SMTP Operational
Brazil Operational
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Global (Europe) Operational
India Operational
Indonesia Operational
Qatar Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Multiple Locations - Planned Maintenance of Conversations service Nov 10, 2025 13:00-15:00 UTC

We will be performing planned maintenance on our Conversations service across multiple locations. During the maintenance window, you may experience brief issues with loading the "All Work" view as well as delays in real-time data updates.

Start: 10 November 2025, 13:00 UTC
End: 10 November 2025, 15:00 UTC
Purpose: Conversations service database upgrades and optimization
Posted on Oct 27, 2025 - 12:54 UTC

United States - Planned SMS Mobile Originated load test Nov 11, 2025 08:00-11:00 UTC

We will be performing a planned load test of SMS Mobile Originated traffic over our United States data center.
This testing will help ensure continued performance and stability of our service. Impact on SMS MO traffic is not expected, however, there is a possibility of brief service disruptions during the activity.

Start (UTC): 11 November 2025 08:00
End (UTC): 11 November 2025 11:00
Purpose: SMS MO traffic processing service performance and stability optimization
Posted on Oct 23, 2025 - 10:51 UTC

Turkey - Planned Maintenance of People Database Infrastructure Nov 11, 2025 08:00-10:00 UTC

We will undergo a planned maintenance of our Turkey data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible (of up to 30 minutes) when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 11 November 2025 08:00
End (UTC): 11 November 2025 10:00
Purpose: Infrastructure upgrade and optimization
Posted on Oct 23, 2025 - 13:29 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Nov 11, 2025 21:00 - Nov 12, 2025 00:00 UTC

We will be conducting routine database patching at our EU Region-locked data center within the specified time-frame.

During this activity you may experience brief service interruptions for the listed features below. In case of the Analyze section, creation of new reports will be temporary unavailable as well as download of the existing active reports.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 11 November 2025 21:00
End (UTC): 12 November 2025 00:00
Purpose: Database patching and maintenance
Posted on Oct 29, 2025 - 08:08 UTC

United States - Planned SMS Mobile Originated load test Nov 12, 2025 08:00-11:00 UTC

We have reserved the specified timeframe for a continuation of the previous SMS Mobile Originated traffic load test over our United States data center if the requirement arises - https://status.infobip.com/incidents/b72wp9fb5bt5

Should the activity occur as planned, impact on SMS MO traffic is not expected, however, brief service disruptions are possible during the maintenance timeframe.

Start (UTC): 12 November 2025 08:00
End (UTC): 12 November 2025 11:00
Purpose: SMS MO traffic processing service performance and stability optimization

In case there will be no requirement for further testing after the initial load test, we will notify you accordingly.
Posted on Oct 23, 2025 - 12:58 UTC

SSL certificate change for portal-sa2.infobip.com and portal-sa.infobip.com endpoints Nov 20, 2025 07:00-10:00 UTC

We will be adjusting SSL certificates for portal-sa2.infobip.com and portal-sa.infobip.com endpoints
during the following time frame:

- Start (UTC): 20 November 07:00
- End (UTC): 20 November 10:00

The new certificate used will be the same as for our portal-sa3.infobip.com endpoint.

No action is required, unless you are pinning our leaf certificate.
If you do, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.
For more information on how to prepare and test, please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.
Posted on Nov 06, 2025 - 14:05 UTC

Indonesia - Planned Maintenance of People Database Infrastructure Nov 20, 2025 12:00-14:00 UTC

We will undergo a planned maintenance of our Indonesia data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 20 November 2025 12:00
End (UTC): 20 November 2025 14:00
Purpose: Infrastructure upgrade and optimization
Posted on Nov 06, 2025 - 10:23 UTC

SSL certificate renewal of *.api-hk2.infobip.com Dec 25, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-hk2.infobip.com, timeframe:
- Start (UTC): 25 December 11:00
- End (UTC): 25 December 17:00

SSL Certificate information:
- Common Name: *.api-hk2.infobip.com
- Subject Alternative Name: *.api-hk2.infobip.com, api-hk2.infobip.com
- Valid until (UTC): 2026-10-22 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 23, 2025 - 00:11 UTC

SSL certificate renewal of *.api-jb.infobip.com Dec 31, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-jb.infobip.com, timeframe:
- Start (UTC): 31 December 11:00
- End (UTC): 31 December 17:00

SSL Certificate information:
- Common Name: *.api-jb.infobip.com
- Subject Alternative Name: *.api-jb.infobip.com, api-jb.infobip.com
- Valid until (UTC): 2026-10-26 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 27, 2025 - 00:11 UTC

SSL certificate renewal of *.api-us2.infobip.com Jan 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-us2.infobip.com
- Subject Alternative Name: *.api-us2.infobip.com, api-us2.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 03, 2025 - 00:28 UTC

SSL certificate renewal of *.api-han.infobip.com Jan 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-han.infobip.com
- Subject Alternative Name: *.api-han.infobip.com, api-han.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 03, 2025 - 00:33 UTC

SSL certificate renewal of *.api-my1.infobip.com Jan 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-my1.infobip.com
- Subject Alternative Name: *.api-my1.infobip.com, api-my1.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 03, 2025 - 00:27 UTC

SSL certificate renewal of *.api-sp3.infobip.com Jan 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-sp3.infobip.com
- Subject Alternative Name: *.api-sp3.infobip.com, api-sp3.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 03, 2025 - 00:30 UTC

SSL certificate renewal of *.api-sg1.infobip.com Jan 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-sg1.infobip.com
- Subject Alternative Name: *.api-sg1.infobip.com, api-sg1.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 03, 2025 - 00:35 UTC
Nov 7, 2025

No incidents reported today.

Nov 6, 2025
Global (Europe) - Number verification service degradation for Self-service accounts
Resolved - The issue has been successfully resolved and the service is once again operational.
Nov 6, 13:27 UTC
Investigating - We are currently experiencing issues with the number verification service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update. The issue affects access to Infobip Portal for new self-service users who have not verified their numbers yet.
Nov 6, 13:21 UTC
Nov 5, 2025
Vietnam - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance of our network infrastructure has been cancelled.

We apologize for the inconvenience.
You will be informed in a timely manner if the maintenance is rescheduled
Nov 5, 07:18 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our Vietnam data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Vietnam data center. Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 10 November 2025 19:00
End (UTC): 10 November 2025 22:00
Purpose: Network infrastructure upgrade and optimization
Oct 27, 13:48 UTC
Nov 4, 2025
Brazil and United States - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance of our database Infrastructure has been cancelled.

We apologize for the inconvenience.
You will be informed in a timely manner if the maintenance is rescheduled
Nov 4, 14:48 UTC
Scheduled - We will undergo routine patching of databases at our Brazil and United States data centers.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 06 November 2025 04:00
End (UTC): 06 November 2025 08:00
Purpose: Database patching and maintenance
Oct 24, 08:39 UTC
Qatar - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance of our database infrastructure has been cancelled.

We apologize for the inconvenience.
You will be informed in a timely manner if the maintenance is rescheduled
Nov 4, 14:47 UTC
Scheduled - We will undergo routine patching of databases at our Qatar data center.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 12 November 2025 22:00
End (UTC): 13 November 2025 02:00
Purpose: Database patching and maintenance
Oct 30, 09:28 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance of our database Infrastructure has been cancelled.

We apologize for the inconvenience.
You will be informed in a timely manner if the maintenance is rescheduled
Nov 4, 14:46 UTC
Update - UPDATE: The scope of this maintenance has been additionally extended to the Saudi Arabia and United Arab Emirates data centers. Affected components and the maintenance subject have been updated to reflect this change.

Start (UTC): 06 November 2025 22:00
End (UTC): 07 November 2025 02:00
Purpose: Database patching and maintenance
Oct 24, 09:13 UTC
Scheduled - We will undergo routine patching of databases at our Global (Europe) data center.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 06 November 2025 22:00
End (UTC): 07 November 2025 02:00
Purpose: Database patching and maintenance
Oct 24, 08:24 UTC
Indonesia - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance of our database Infrastructure has been cancelled.
We apologize for the inconvenience.
You will be informed in a timely manner if the maintenance is rescheduled
Nov 4, 14:44 UTC
Scheduled - We will be conducting routine database patching at our Indonesia data center.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 14th November 2025 16:00
End (UTC): 14th November 2025 20:00
Purpose: Database patching and maintenance
Nov 3, 08:45 UTC
Singapore and India - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance of our database infrastructure has been cancelled.

We apologize for the inconvenience.
You will be informed in a timely manner if the maintenance is rescheduled
Nov 4, 14:44 UTC
Scheduled - We will undergo routine patching of databases at our Singapore and India data centers.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 12 November 2025 16:00
End (UTC): 12 November 2025 20:00
Purpose: Database patching and maintenance
Oct 30, 09:01 UTC
United States - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance of our database Infrastructure has been cancelled.

We apologize for the inconvenience.
You will be informed in a timely manner if the maintenance is rescheduled
Nov 4, 14:44 UTC
Scheduled - We will be conducting routine database patching at our United States data center within the specified time-frame.

During this activity you may experience brief service interruptions for features related to US Sender Registration accessible via the Customer Portal (Channels and Numbers) or HTTP API.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 05 November 2025 08:00
End (UTC): 05 November 2025 12:00
Purpose: Database patching and maintenance
Oct 23, 08:53 UTC
Global (Europe) - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance of our database Infrastructure has been cancelled.

We apologize for the inconvenience.
You will be informed in a timely manner if the maintenance is rescheduled
Nov 4, 14:43 UTC
Scheduled - We will be conducting routine database patching at our Global (Europe) data center within the specified time-frame.

During this process, you may experience brief disruptions in operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 05 November 2025 22:00
End (UTC): 06 November 2025 02:00
Purpose: Database patching and maintenance
Oct 23, 09:36 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance of our database Infrastructure has been cancelled.

We apologize for the inconvenience.
You will be informed in a timely manner if the maintenance is rescheduled
Nov 4, 14:42 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: Global (Europe), EU Region-locked, South Africa.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 04 November 2025 22:00
End (UTC): 05 November 2025 02:00
Purpose: Database patching and maintenance
Oct 22, 10:05 UTC
United States - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance of our database infrastructure has been cancelled.

We apologize for the inconvenience.
You will be informed in a timely manner if the maintenance is rescheduled
Nov 4, 14:41 UTC
Scheduled - We will undergo routine patching of databases at our United States data center.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 12 November 2025 04:00
End (UTC): 12 November 2025 08:00
Purpose: Database patching and maintenance
Oct 30, 08:39 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance of our database Infrastructure has been cancelled.

We apologize for the inconvenience.
You will be informed in a timely manner if the maintenance is rescheduled
Nov 4, 14:38 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: Global (Europe), EU Region-locked, Great Britain.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 12 November 2025 22:00
End (UTC): 13 November 2025 02:00
Purpose: Database patching and maintenance
Oct 30, 08:21 UTC
India - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance of our database Infrastructure has been cancelled.

We apologize for the inconvenience.
You will be informed in a timely manner if the maintenance is rescheduled
Nov 4, 14:36 UTC
Scheduled - We will be conducting a routine patching of databases at our India data center. During this process you may experience brief service interruptions for components listed below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes.
Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 06 November 2025 16:00
End (UTC): 06 November 2025 20:00
Purpose: Database patching and maintenance
Oct 24, 12:25 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance of our database Infrastructure has been cancelled.

We apologize for the inconvenience.
You will be informed in a timely manner if the maintenance is rescheduled
Nov 4, 14:02 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: Indonesia, Malaysia and Hong Kong

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 11 November 2025 16:00
End (UTC): 11 November 2025 20:00
Purpose: Database patching and maintenance
Oct 29, 09:21 UTC
Indonesia - General Service Degradation
Resolved - The issue has been successfully resolved, and the services are once again operational.

Start time (UTC): 04 November 2025 02:24
End time (UTC): 04 November 2025 05:41

Impact: During the incident period, you may have experienced difficulties processing traffic across our Email, SMS, Viber, Voice, WhatsApp, and other Chat App channels.
Nov 4, 06:15 UTC
Identified - We’ve identified the cause of the issue, and our team is implementing a fix to resolve it as soon as possible.
Nov 4, 03:34 UTC
Update - The engineering team continues to investigate the issue. Updates will be shared as soon as new details are identified.
Nov 4, 03:25 UTC
Update - Our engineering team is actively investigating the issue, and we will share additional updates as soon as new information becomes available.
Nov 4, 03:00 UTC
Investigating - We are currently experiencing degradation affecting multiple services in the Indonesia data center. You may have noticed latency in processing traffic. Our engineering team is investigating the issue, and we will keep you posted with further findings.
Nov 4, 02:30 UTC
Singapore - Planned Maintenance of Network Infrastructure
Completed - The Scheduled maintenance has been completed.
Nov 4, 00:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 21:00 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our Singapore data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Singapore data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 03 November 2025 21:00
End (UTC): 03 November 2025 23:59
Purpose: Network infrastructure upgrade and optimization
Oct 9, 07:10 UTC
Nov 3, 2025
Multiple Locations - General Services Degradation.
Resolved - The issue has been successfully resolved, and the service is now operational again.

Start time (UTC): 03 November 2025 19:56
End time (UTC): 03 November 2025 21:24

Impact: During the specified timeframe, you may have experienced issues with SMS API traffic, 2FA API via both email and SMS, Reports and Logs on the Portal, Number Lookup services as well as features dependent on URL shortening.
Nov 3, 22:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 22:11 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 3, 21:51 UTC
Investigating - We are currently experiencing a degradation affecting multiple services. This includes 2FA API via email and SMS, reports/logging/traffic endpoints, CUP services, and multiple features relying on URL shortening.

Our engineering team is investigating the issue, and we will keep you posted with further findings.
Nov 3, 21:04 UTC
Indonesia - Customer Portal and General Service degradation
Resolved - The issue has been successfully resolved, and the service is now operational again.

Start time (UTC): 03-11-2025 15:06
End time (UTC): 03-11-2025 17:22

Impact: You may have experienced issues with the Customer Portal and delays in Answers, Conversations, Email, Facebook, Instagram Messaging, Live Chat, Mobile App Messaging, Moments, Omni, People, RCS, SMS, Viber, Voice, WhatsApp, and Zalo Services.
Nov 3, 18:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 18:23 UTC
Update - We are continuing to work on a fix for this issue.
Nov 3, 16:59 UTC
Identified - The issue has been identified and our dedicated team is working on the resolution.

More information will follow in next update.
Nov 3, 16:00 UTC
Investigating - We're currently experiencing degradation of the Customer Portal hosted on our Indonesia data center.

You may experience slowness and issues while using the Customer Portal and related services.
Our dedicated team is currently investigating, and we'll share more information in the next update.
Nov 3, 15:31 UTC
Global (Europe) - Planned Maintenance of Advanced Analytics Database Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 3, 12:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 10:00 UTC
Scheduled - We will be performing a planned maintenance of our Advanced Analytics infrastructure on our Global (Europe) data center to upgrade the database and ensure optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief service interruptions are possible for the components listed below.

Start (UTC): 03 November 2025 10:00
End (UTC): 03 November 2025 11:00
Purpose: Advanced Analytics infrastructure upgrade and optimization
Oct 13, 13:48 UTC
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
Multiple Locations - Emergency Maintenance of our People and Integration services
Completed - This is to inform you that the scheduled maintenance of our Integrations and People services has been cancelled.

We apologize for the inconvenience.
You will be informed in a timely manner if the maintenance is rescheduled.
Oct 31, 14:56 UTC
Scheduled - We will be performing emergency maintenance on our Integrations and People services across multiple locations to enhance the performance and reliability of our platform. During the maintenance window, you may experience irregular synchronization between your Integrations and People sections on the Customer Portal.

Start: 05 November 2025, 08:00 UTC
End: 05 November 2025, 16:00 UTC
Purpose: Integrations and People services upgrades and optimization
Oct 27, 12:05 UTC
Multiple Locations - Email Validation Degradation
Resolved - The degradation has been successfully resolved and the service is once again fully operational.
During the incident time-frame you may have noticed an increase of "TEMP_REJECTION" error responses to your email validation service submissions.

Start (UTC): 30 October 16:54 (UTC)
End (UTC): 31 October 12:15 (UTC)

Impact: increase of "TEMP_REJECTION" error responses for email validation service submissions
Oct 31, 12:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 31, 12:26 UTC
Identified - The issue has been identified and our dedicated team is working on the resolution.

More information will follow in next update.
Oct 31, 10:05 UTC
Investigating - We are currently experiencing issue with our email validation service. Your requests may receive "TEMP_REJECTION" error response.
The issue is currently being investigated and more information will follow in the next update.
Oct 31, 09:39 UTC
Oct 30, 2025
India - Planned Maintenance of Advanced Analytics Database Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 30, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 13:00 UTC
Scheduled - We will be performing a planned maintenance of our Advanced Analytics infrastructure on our Global (Europe) data center to upgrade the database and ensure optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief service interruptions are possible for the components listed below.

Start (UTC): 30 October 2025 13:00
End (UTC): 30 October 2025 14:00
Purpose: Advanced Analytics infrastructure upgrade and optimization
Oct 13, 13:53 UTC
United States - Data Center Throughput Test
Completed - The scheduled maintenance has been completed.
Oct 30, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 08:01 UTC
Update - Due to unexpected circumstances, we are required to change the timeframe of this maintenance activity.

New timeframe:
Start (UTC): 30 October 2025 08:00
End (UTC): 30 October 2025 12:00
Oct 27, 10:20 UTC
Scheduled - We will be conducting a throughput test on the United States data center.

The goal of this test is to evaluate the efficiency of our systems under load. We have taken measures to minimize the impact on our client's experience, and we anticipate that there won't be any disruptions.

However, there is a possibility that some intermittent processing issues may occur during the test.

Start (UTC): 30 October 2025 07:00
End (UTC): 30 October 2025 11:00
Purpose: Ensuring availability of client services during high load events
Oct 17, 10:44 UTC
Indonesia - Emergency Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 30, 11:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 08:00 UTC
Scheduled - We will undergo an emergency maintenance of database infrastructure hosted at our Indonesia data center.

Preventive measures are in place to minimize potential impact, however, it is possible for components listed in the section below to experience forms of downtime throughout the duration of this activity.

This activity is essential to keep the corresponding databases up-to-date and performing optimally.

Start (UTC): 30 October 2025 08:00
End (UTC): 30 October 2025 11:00
Purpose: Database infrastructure maintenance
Oct 24, 13:50 UTC
Global (Europe) - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 30, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 09:00 UTC
Scheduled - We will be performing a planned maintenance of our database infrastructure on our Global (Europe) data center to upgrade the database and ensure optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief service interruptions are possible for the components listed below.

Start (UTC): 30 October 2025 09:00
End (UTC): 30 October 2025 09:30
Purpose: Database infrastructure upgrade and optimization
Oct 16, 13:09 UTC
Indonesia - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 30, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 04:00 UTC
Scheduled - We will be performing a planned maintenance of network infrastructure in our Indonesia data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief service interruptions are possible for the components listed below.

Start (UTC): 30 October 2025 04:00
End (UTC): 30 October 2025 08:00
Purpose: Network infrastructure upgrade and optimization
Oct 15, 07:56 UTC
Oct 29, 2025
Indonesia - Emergency Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 29, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 08:00 UTC
Scheduled - We will undergo an emergency maintenance of database infrastructure hosted at our Indonesia data center.

Preventive measures are in place to minimize potential impact, however, it is possible for components listed in the section below to experience forms of downtime throughout the duration of this activity.

This activity is essential to keep the corresponding databases up-to-date and performing optimally.

Start (UTC): 29 October 2025 08:00
End (UTC): 29 October 2025 11:00
Purpose: Database infrastructure maintenance
Oct 24, 13:40 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 29, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 22:00 UTC
Scheduled - We will undergo routine patching of databases at the following data centers: Great Britain, Turkey, Pakistan and Qatar.

During this activity you may experience brief service interruptions for components listed in the section below.

Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes.
Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 28 October 2025 22:00
End (UTC): 29 October 2025 02:00
Purpose: Database patching and maintenance
Oct 15, 10:43 UTC
Oct 28, 2025
United States - Traffic Processing Degradation
Resolved - We experienced a service degradation affecting Email, RCS, MMS, SMS, and WhatsApp services in the United States data center, which caused delays in traffic processing for these channels.
Start (UTC): 27-10-2025 14:58
End (UTC): 27-10-2025 22:28
Impact: During this period, you may had experience delays in the the processing of Email, RCS, MMS, SMS and WhatsApp Traffic.

We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Oct 28, 15:04 UTC
Turkey - Planned Maintenance of Advanced Analytics Database Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 09:00 UTC
Scheduled - We will be performing a planned maintenance of our Advanced Analytics infrastructure on our Turkey data center to upgrade the database and ensure optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief service interruptions are possible for the components listed below.

Start (UTC): 28 October 2025 10:00
End (UTC): 28 October 2025 11:00
Purpose: Advanced Analytics infrastructure upgrade and optimization
Oct 13, 13:38 UTC
Indonesia - Emergency Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 08:01 UTC
Scheduled - We will undergo an emergency maintenance of database infrastructure hosted at our Indonesia data center.

Preventive measures are in place to minimize potential impact, however, it is possible for components listed in the section below to experience forms of downtime throughout the duration of this activity.

This activity is essential to keep the corresponding databases up-to-date and performing optimally.

Start (UTC): 28 October 2025 08:00
End (UTC): 28 October 2025 11:00
Purpose: Database infrastructure maintenance
Oct 24, 13:30 UTC
Indonesia - Planned Maintenance of People Database Infrastructure
Completed - The scheduled maintenance has been completed.
Oct 28, 10:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 08:00 UTC
Scheduled - We will undergo a planned maintenance of our Indonesia data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible (of up to 20 minutes) when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 28 October 2025 08:00
End (UTC): 28 October 2025 10:00
Purpose: Infrastructure upgrade and optimization
Oct 10, 12:20 UTC
Oct 27, 2025
Multiple locations - Planned Maintenance of Moments service
Completed - The scheduled maintenance of our Moments service infrastructure has been cancelled.
We apologize for the inconvenience.
You will be informed in a timely manner if the maintenance is rescheduled.
Oct 27, 11:55 UTC
Scheduled - We will be upgrading our Moments service infrastructure across multiple locations to enhance the performance and reliability of our platform. During the maintenance window, you may experience brief delays in message processing or slight interruptions with the processing of active Flows.

Start: 05 November 2025, 13:00 UTC
End: 05 November 2025, 14:00 UTC
Purpose: Moments system upgrade and optimization
Oct 24, 13:16 UTC
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

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