Infobip system status

Infobip system status history

Our status page provides real-time updates on our services.

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Pakistan - Planned Maintenance of People Database Infrastructure Dec 9, 2025 09:00-11:00 UTC

We will undergo a planned maintenance of our Pakistan data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 09 December 2025 09:00
End (UTC): 09 December 2025 11:00
Purpose: Infrastructure upgrade and optimization
Posted on Nov 20, 2025 - 12:49 UTC

EU (Region-locked) - Planned Maintenance of People Database Infrastructure Dec 10, 2025 09:00-11:00 UTC

We will undergo a planned maintenance of our Europe (Region-locked) data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 10 December 2025 09:00
End (UTC): 10 December 2025 11:00
Purpose: Infrastructure upgrade and optimization
Posted on Nov 26, 2025 - 13:16 UTC

Indonesia - Planned Maintenance of Network Infrastructure Dec 10, 2025 09:00-11:00 UTC

We will be performing a planned maintenance of network infrastructure in our Indonesia data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief service interruptions are possible for the components listed below.

Start (UTC): 10 December 2025 09:00
End (UTC): 10 December 2025 11:00
Purpose: Network infrastructure upgrade and optimization
Posted on Nov 25, 2025 - 12:21 UTC

EU (Region-locked) - Planned Maintenance of People Database Infrastructure Dec 11, 2025 08:00-11:00 UTC

We will undergo a planned maintenance of our Europe (Region-locked) data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 11 December 2025 08:00
End (UTC): 11 December 2025 11:00
Purpose: Infrastructure upgrade and optimization
Posted on Nov 26, 2025 - 13:25 UTC

SSL certificate renewal of *.api-hk2.infobip.com Dec 25, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-hk2.infobip.com, timeframe:
- Start (UTC): 25 December 11:00
- End (UTC): 25 December 17:00

SSL Certificate information:
- Common Name: *.api-hk2.infobip.com
- Subject Alternative Name: *.api-hk2.infobip.com, api-hk2.infobip.com
- Valid until (UTC): 2026-10-22 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 23, 2025 - 00:11 UTC

SSL certificate renewal of *.api-jb.infobip.com Dec 31, 2025 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-jb.infobip.com, timeframe:
- Start (UTC): 31 December 11:00
- End (UTC): 31 December 17:00

SSL Certificate information:
- Common Name: *.api-jb.infobip.com
- Subject Alternative Name: *.api-jb.infobip.com, api-jb.infobip.com
- Valid until (UTC): 2026-10-26 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Oct 27, 2025 - 00:11 UTC

SSL certificate renewal of *.api-my1.infobip.com Jan 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-my1.infobip.com
- Subject Alternative Name: *.api-my1.infobip.com, api-my1.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 03, 2025 - 00:27 UTC

SSL certificate renewal of *.api-sp3.infobip.com Jan 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-sp3.infobip.com
- Subject Alternative Name: *.api-sp3.infobip.com, api-sp3.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 03, 2025 - 00:30 UTC

SSL certificate renewal of *.api-us2.infobip.com Jan 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-us2.infobip.com
- Subject Alternative Name: *.api-us2.infobip.com, api-us2.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 03, 2025 - 00:28 UTC

SSL certificate renewal of *.api-han.infobip.com Jan 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-han.infobip.com
- Subject Alternative Name: *.api-han.infobip.com, api-han.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 03, 2025 - 00:33 UTC

SSL certificate renewal of *.api-sg1.infobip.com Jan 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe:
- Start (UTC): 07 January 11:00
- End (UTC): 07 January 17:00

SSL Certificate information:
- Common Name: *.api-sg1.infobip.com
- Subject Alternative Name: *.api-sg1.infobip.com, api-sg1.infobip.com
- Valid until (UTC): 2026-11-02 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 03, 2025 - 00:35 UTC

SSL certificate renewal of *.infobip.com Jan 21, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.infobip.com, timeframe:
- Start (UTC): 21 January 11:00
- End (UTC): 21 January 17:00

SSL Certificate information:
- Common Name: *.infobip.com
- Subject Alternative Name: *.infobip.com, infobip.com
- Valid until (UTC): 2026-11-16 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 17, 2025 - 00:29 UTC

SSL certificate renewal of *.api-da.infobip.com Jan 22, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-da.infobip.com, timeframe:
- Start (UTC): 22 January 11:00
- End (UTC): 22 January 17:00

SSL Certificate information:
- Common Name: *.api-da.infobip.com
- Subject Alternative Name: *.api-da.infobip.com, api-da.infobip.com
- Valid until (UTC): 2026-11-19 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 20, 2025 - 00:29 UTC

SSL certificate renewal of *.api-us.infobip.com Jan 28, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-us.infobip.com, timeframe:
- Start (UTC): 28 January 11:00
- End (UTC): 28 January 17:00

SSL Certificate information:
- Common Name: *.api-us.infobip.com
- Subject Alternative Name: *.api-us.infobip.com, api-us.infobip.com
- Valid until (UTC): 2026-11-23 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 24, 2025 - 00:30 UTC

SSL certificate renewal of *.api.infobip.com Jan 28, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api.infobip.com, timeframe:
- Start (UTC): 28 January 11:00
- End (UTC): 28 January 17:00

SSL Certificate information:
- Common Name: *.api.infobip.com
- Subject Alternative Name: *.api.infobip.com, api.infobip.com
- Valid until (UTC): 2026-11-23 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 24, 2025 - 00:32 UTC

SSL certificate renewal of *.openmarket.com Jan 29, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.openmarket.com, timeframe:
- Start (UTC): 29 January 11:00
- End (UTC): 29 January 17:00

SSL Certificate information:
- Common Name: *.openmarket.com
- Subject Alternative Name: *.openmarket.com, openmarket.com
- Valid until (UTC): 2026-11-27 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Nov 28, 2025 - 00:31 UTC
Nov 30, 2025

No incidents reported today.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025
Saudi Arabia - Conversations and Live chat service degradation
Resolved - We experienced an issue in our Saudi Arabia data center that affected LiveChat and Conversations functionality.

The incident has been fully resolved, and all services are now operating normally.

During the impacted period, customers may have encountered difficulties starting new conversations, retrieving chat history, or completing authentication within LiveChat.

Start (UTC): 24.11.2025 10:20
End (UTC): 24.11.2025 12:40
Nov 24, 15:22 UTC
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Indonesia - Planned Maintenance of People Database Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 20, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 12:00 UTC
Scheduled - We will undergo a planned maintenance of our Indonesia data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 20 November 2025 12:00
End (UTC): 20 November 2025 14:00
Purpose: Infrastructure upgrade and optimization
Nov 6, 10:23 UTC
SSL certificate change for portal-sa2.infobip.com and portal-sa.infobip.com endpoints
Completed - The scheduled maintenance has been completed.
Nov 20, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 UTC
Scheduled - We will be adjusting SSL certificates for portal-sa2.infobip.com and portal-sa.infobip.com endpoints
during the following time frame:

- Start (UTC): 20 November 07:00
- End (UTC): 20 November 10:00

The new certificate used will be the same as for our portal-sa3.infobip.com endpoint.

No action is required, unless you are pinning our leaf certificate.
If you do, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.
For more information on how to prepare and test, please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.
Nov 6, 14:05 UTC
Indonesia - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 20, 08:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:30 UTC
Scheduled - We will undergo an maintenance of database infrastructure hosted at our Indonesia data center.

Preventive measures are in place to minimize potential impact, however, it is possible for components listed in the section below to experience forms of downtime throughout the duration of this activity.

This activity is essential to keep the corresponding databases up-to-date and performing optimally.

Start (UTC): 20 November 2025 06:30
End (UTC): 20 November 2025 09:00
Purpose: Database infrastructure maintenance
Nov 10, 12:00 UTC
Nov 19, 2025

No incidents reported.

Nov 18, 2025
Unavailability of www.infobip.com due to CloudFlare outage
Resolved - The issue has been resolved and www.infobip.com is now fully available.
Nov 18, 14:23 UTC
Identified - We are currently experiencing unavailability of www.infobip.com due to a global Cloudflare outage affecting multiple services worldwide.

Our engineering teams are actively monitoring the Cloudflare incident and working on mitigation steps to restore access to our website as soon as possible.

All Infobip platform services remain available and are operating normally. This incident is limited to the www.infobip.com website availability.

We will provide updates here as more information becomes available or once the issue is fully resolved.
Nov 18, 13:38 UTC
Nov 17, 2025
Multiple Locations - Customer Portal 2FA Login issues
Resolved - The issue has been successfully resolved and the service is once again operational.
During the specified timeframe, you may have experienced errors while attempting to login to Portal using 2FA authentication.

Start (UTC): 17 November 2025 14:26
End (UTC): 17 November 2025 17:54

Impact: Login to Portal using 2FA
Nov 17, 18:53 UTC
Investigating - We are currently experiencing issues with our 2FA Customer Login service. Part of Infobip customers utilizing 2FA login to the Portal may experience error when verifying 2FA codes. The issue is currently being investigated and more information will follow in the next update.
Nov 17, 17:58 UTC
Nov 16, 2025

No incidents reported.

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