We will undergo a planned maintenance of our Europe (Global) data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.
During this activity, brief interruptions are possible (of up to 30 minutes) when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).
Start (UTC): 12 May 2026 18:00
End (UTC): 13 May 2026 00:00
Purpose: Infrastructure upgrade and optimization
Posted on
Apr 27, 2026 - 13:11 UTC
We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.
During the maintenance window, some services may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.
The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.
This activity will be performed in multiple parts, each of which will have their own separate status page posts.
Part 1, 2 and 3:
Start (UTC): 19 May 2025 08:00
End (UTC): 19 May 2025 19:00
Posted on
May 05, 2026 - 13:00 UTC
We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.
During the maintenance window, some services may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.
The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.
This activity will be performed in multiple parts, each of which will have their own separate status page posts.
Part 4:
Start (UTC): 20 May 2025 08:00
End (UTC): 20 May 2025 19:00
Posted on
May 05, 2026 - 13:12 UTC
We will be performing maintenance on the database infrastructure instances responsible for handling Moments service campaign creation and processing at our Global (Europe) data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance of the Moments service.
Preventive measures have been implemented to minimize any potential impact; however, Infobip customers utilizing Moments may experience irregular service behavior and disruptions in campaign processing during the timeframe below.
Start (UTC): 21 May 2026 08:00
End (UTC): 21 May 2026 11:00
Purpose: Infrastructure patching and maintenance
Posted on
May 07, 2026 - 12:26 UTC
We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.
During the maintenance window, some services may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.
The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.
This activity will be performed in multiple parts, each of which will have their own separate status page posts.
Part 5:
Start (UTC): 21 May 2025 08:00
End (UTC): 21 May 2025 19:00
Posted on
May 06, 2026 - 08:48 UTC
We will be performing maintenance on the database infrastructure instances responsible for handling Moments service campaign creation and processing at our Global (Europe) data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance of the Moments service.
Preventive measures have been implemented to minimize any potential impact; however, Infobip customers utilizing Moments may experience irregular service behavior and disruptions in campaign processing during the timeframe below.
Start (UTC): 22 May 2026 07:00
End (UTC): 22 May 2026 10:00
Purpose: Infrastructure patching and maintenance
Posted on
May 07, 2026 - 12:33 UTC
We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.
During the maintenance window, some services may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.
The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.
This activity will be performed in multiple parts, each of which will have their own separate status page posts.
Part 6 and 7:
Start (UTC): 22 May 2025 08:00
End (UTC): 22 May 2025 19:00
Posted on
May 06, 2026 - 09:47 UTC
We will undergo routine patching of several databases utilized by the WhatsApp service hosted on our Global (Europe) data center.
Within the maintenance window, the WhatsApp service may experience brief interruptions in performance during individual database restarts, lasting no longer than a cumulative of 25 minutes in total. This may manifest as a short delay in traffic processing and temporary inability to initiate WhatsApp Sender, Template, or Flow registration/creation.
This patching is essential to keep our databases up-to-date and ensure they operate optimally.
Start (UTC): 22 May 2026 08:00
End (UTC): 22 May 2026 11:00
Purpose: Database patching and maintenance
Posted on
May 08, 2026 - 14:07 UTC
We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.
During the maintenance window, some services may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.
The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.
This activity will be performed in multiple parts, each of which will have their own separate status page posts.
Part 8 and 9:
Start (UTC): 25 May 2025 08:00
End (UTC): 25 May 2025 19:00
Posted on
May 06, 2026 - 09:57 UTC
We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.
During the maintenance window, some services may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.
The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.
This activity will be performed in multiple parts, each of which will have their own separate status page posts.
Part 10:
Start (UTC): 26 May 2025 08:00
End (UTC): 26 May 2025 19:00
Posted on
May 06, 2026 - 10:08 UTC
We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end‑of‑life hardware with a new, vendor‑supported compute and storage platform.
During the maintenance window, some services may experience temporary interruptions: platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.
The scope of this activity is more extensive due to the required coordination with onsite teams, which is necessary to safely and successfully complete the hardware replacement.
This activity will be performed in multiple parts, each of which will have their own separate status page posts.
Part 11:
Start (UTC): 27 May 2025 08:00
End (UTC): 27 May 2025 19:00
Posted on
May 06, 2026 - 10:17 UTC