Infobip system status

Infobip system status history

0 incidents Current status Report incident History

Operational

Maintenance

Major Outage

Degraded performance

All Systems Operational

Customer Portal Login/Homepage Operational

Global (Germany) Operational

EU Region-locked (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

People Operational

Global (Germany) Operational

EU Region-locked (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

Moments Operational

Global (Germany) Operational

EU Region-locked (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

Analyze Operational

Global (Germany) Operational

EU Region-locked (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

Conversations Operational

Global (Germany) Operational

EU Region-locked (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

Answers Operational

Global (Germany) Operational

EU Region-locked (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

Channels and Numbers Operational

Global (Germany) Operational

EU Region-locked (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

Other Portal Apps Operational

Global (Germany) Operational

EU Region-locked (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

SMS Operational

Brazil Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Great Britain Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

Number Lookup Operational

Brazil Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Great Britain Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

Voice Operational

Bangladesh Operational

Brazil Operational

Colombia Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Pakistan Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Sri Lanka Operational

Turkey Operational

Ukraine Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

Email Operational

Brazil Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

India Operational

Indonesia Operational

Pakistan Operational

Singapore Operational

United Arab Emirates Operational

United States Operational

RCS Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

MMS Operational

Global (Germany) Operational

United States Operational

Pakistan Operational

WhatsApp Business Operational

Brazil Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Great Britain Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Saudi Arabia Operational

Singapore Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

ChatApps Operational

Brazil Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

Live Chat Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

Mobile Push Notifications Operational

Global (Germany) Operational

Great Britain Operational

India Operational

Indonesia Operational

Saudi Arabia Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

USSD Operational

Global (Germany) Operational

Mobile Identity Operational

Brazil Operational

Global (Germany) Operational

India Operational

Integrations Operational

Global (Germany) Operational

Pakistan Operational

SMPP Operational

Brazil Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Great Britain Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

HTTP API Operational

Brazil Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Great Britain Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Turkey Operational

United Arab Emirates Operational

United States Operational

Pakistan Operational

Vietnam Operational

SIP Trunk Operational

Bangladesh Operational

Brazil Operational

Colombia Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

Hong Kong Operational

India Operational

Indonesia Operational

Malaysia Operational

Pakistan Operational

Saudi Arabia Operational

Singapore Operational

South Africa Operational

Sri Lanka Operational

Turkey Operational

Ukraine Operational

United Arab Emirates Operational

United States Operational

SMTP Operational

Brazil Operational

EU Region-locked (Germany) Operational

Global (Germany) Operational

India Operational

Indonesia Operational

United Arab Emirates Operational

United States Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

United States - Planned Maintenance of DDoS protection service May 20, 2024 06:00-13:00 UTC

We will be performing planned maintenance on our United States data center during the below specified period. The goal of the maintenance is to evaluate and optimize the performance of our DDoS protection service.
No impact on the services is expected, however due to the nature of the maintenance, small interruptions may occur during the maintenance time window.

Start (UTC): 20 May 2024 06:00 UTC
End (UTC): 20 May 2024 13:00 UTC
Purpose: Evaluation and optimization of DDoS protection service

Please note, Customer Portal functionality will not be affected, even in the case of interruptions.

If you notice any interruptions, kindly reach out to our support team at support@infobip.com
Posted on Apr 29, 2024 - 13:12 UTC

Global (Germany) - Planned maintenance of database infrastructure May 23, 2024 10:00-10:30 UTC

We have scheduled a maintenance for the failover database hosted in our Global (Germany) data center. Please be aware that during the maintenance window, there may be up to 30 minutes of downtime for the "/omni/1/advanced" endpoint, which pertains to failover creation. We apologize for any inconvenience this may cause and appreciate your patience as we strive to enhance our services.

Start: 23 May 2024. 10:00 UTC
End: 23 May 2024. 10:30 UTC
Purpose: Database migration
Posted on May 10, 2024 - 14:07 UTC

Hong Kong - Planned maintenance of network infrastructure May 27, 2024 20:00-22:00 UTC

We will be conducting a cluster reboot at our Hong Kong data center to address memory issues. While we do not anticipate any disruptions during the maintenance window, there is a possibility of brief service interruptions. We apologize for any inconvenience this may cause and thank you for your understanding as we strive to enhance your overall experience.

Start: 27 May 2024 20:00 UTC
End: 27 May 2024 22:00 UTC
Purpose: Rebooting switch to address memory issues
Posted on May 10, 2024 - 13:37 UTC

SSL certificate renewal of *.api-jb.infobip.com Jun 3, 2024 14:00-20:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-jb.infobip.com, timeframe:
- Start (UTC): 03 June 14:00
- End (UTC): 03 June 20:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Mar 28, 2024 - 00:49 UTC

Global (Germany) - Bulk Message Scheduling Service planned maintenance Jun 4, 2024 05:30-07:30 UTC

We will undergo a planned maintenance of the Bulk Message Scheduling Service hosted on the Global (Germany) data center. Infobip customers submitting bulk traffic via HTTP API or the Customer Portal may notice up to a cumulative 5 minutes of message processing delays within the below specified timeframe.

Start (UTC): 04 June 2024 05:30
End (UTC): 04 June 2024 07:30
Purpose: Bulk Scheduling Service optimization
Posted on May 15, 2024 - 08:34 UTC

India - Bulk Message Scheduling Service planned maintenance Jun 5, 2024 12:00-14:00 UTC

Update - Update of services covered by the maintenance.
May 18, 2024 - 06:52 UTC

Scheduled - We will undergo a planned maintenance of the Bulk Message Scheduling Service hosted on the India data center. During the below specified timeframe, Infobip customers submitting bulk traffic via HTTP API or the Customer Portal may notice up to a cumulative 5 minutes of message processing delays.

Start (UTC): 05 June 2024 12:00
End (UTC): 05 June 2024 14:00
Purpose: Bulk Scheduling Service optimization
May 15, 2024 - 08:40 UTC

SSL certificate renewal of *.api-han.infobip.com Jun 10, 2024 14:00-20:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 04, 2024 - 00:21 UTC

SSL certificate renewal of *.api-sg1.infobip.com Jun 10, 2024 14:00-20:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 04, 2024 - 00:14 UTC

SSL certificate renewal of *.api-my1.infobip.com Jun 10, 2024 14:00-20:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 04, 2024 - 00:17 UTC

SSL certificate renewal of *.api-sp3.infobip.com Jun 10, 2024 14:00-20:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 04, 2024 - 00:19 UTC

SSL certificate renewal of *.api-us2.infobip.com Jun 10, 2024 14:00-20:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 04, 2024 - 00:28 UTC

SSL certificate renewal of *.api-da.infobip.com Jun 10, 2024 14:00-20:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-da.infobip.com, timeframe:
- Start (UTC): 10 June 14:00
- End (UTC): 10 June 20:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 04, 2024 - 00:25 UTC

SSL certificate renewal of *.openmarket.com Jun 17, 2024 11:00-11:30 UTC

We will be performing automatic renewal of our SSL certificate for *.openmarket.com, timeframe:

- Start (UTC): 17 June 11:00
- End (UTC): 17 June 11:30

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on May 03, 2024 - 08:21 UTC

SSL certificate renewal of *.infobip.com Jun 24, 2024 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.infobip.com, timeframe:
- Start (UTC): 24 June 11:00
- End (UTC): 24 June 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 18, 2024 - 00:36 UTC

SSL certificate renewal of *.api-da.infobip.com Jun 24, 2024 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-da.infobip.com, timeframe:
- Start (UTC): 24 June 11:00
- End (UTC): 24 June 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 20, 2024 - 11:37 UTC

SSL certificate renewal of *.api-us.infobip.com Jul 1, 2024 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-us.infobip.com, timeframe:
- Start (UTC): 01 July 11:00
- End (UTC): 01 July 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 25, 2024 - 00:58 UTC

SSL certificate renewal of *.api.infobip.com and api.infobip.com Jul 1, 2024 11:00-17:00 UTC

Update - Please note that the certificate for the non-wildcard endpoint api.infobip.com will also be renewed.
Apr 25, 2024 - 12:50 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api.infobip.com, timeframe:
- Start (UTC): 01 July 11:00
- End (UTC): 01 July 17:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

Kindly note that both endpoints will now be under *.api.infobip.com.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Apr 25, 2024 - 01:00 UTC

Past Incidents

May 19, 2024

No incidents reported today.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

Global (Germany) - Conversations service Emergency maintenance

Completed - The emergency maintenance has been successfully completed.
May 16, 20:19 UTC

In progress - Emergency maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 UTC

Scheduled - We will be undergoing an emergency maintenance of Conversations service on Global (Germany) data center. During the maintenance, there is a possibility of service disruption for up to 5 seconds. Disruption may manifest as UI (user interface) errors as well as message processing failures. The affected messages will be retried, resulting in delayed delivery of up to 5 seconds, while we recommend refreshing the interface if any UI errors are encountered.

Start (UTC): 16 May 2024 20:00 UTC
End (UTC): 16 May 2024 20:30 UTC
Purpose: Prevention of future large-scale service disruptions

If errors persist or longer-lasting issues are encountered, please reach out to our support at support@infobip.com
May 16, 16:55 UTC

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

SSL certificate renewal of *.api-sa2.infobip.com

Completed - Certificate renewal completed successfully
May 13, 11:40 UTC

In progress - Certificate renewal in progress
May 13, 11:40 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-sa2.infobip.com, timeframe:
- Start (UTC): 13 May 14:00
- End (UTC): 13 May 20:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Mar 7, 00:23 UTC

SSL certificate renewal of *.api-id1.infobip.com

Completed - Certificate renewal completed successfully
May 13, 11:40 UTC

In progress - Certificate renewal in progress
May 13, 11:40 UTC

Scheduled - We will be performing automatic renewal of our SSL certificate *.api-id1.infobip.com, timeframe:
- Start (UTC): 13 May 14:00
- End (UTC): 13 May 20:00

No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Mar 7, 00:25 UTC

Multiple Locations - Traffic processing issue

Resolved - The issue has been successfully resolved and the services are once again fully operational.

Start (UTC): 13 May 08:50
End (UTC): 13 May 10:12
Impact: Traffic processing delays
May 13, 10:23 UTC

Update - We are still working on a fix for this issue.
May 13, 10:02 UTC

Update - Investigation showed that United States data center is also affected.
May 13, 09:31 UTC

Identified - Our team has identified the issue and are currently working on implementing a fix for it. You may experience a delay in SMS traffic processing, while messages with small validity period can expire.
May 13, 09:28 UTC

Investigating - We are experiencing issues with traffic processing issues on our Global (Germany) data center. Our team is already investigating this and more information will follow in the next update.
May 13, 09:06 UTC

May 12, 2024

No incidents reported.

May 11, 2024

India - Voice service issue

Resolved - The issue has been successfully resolved and the service is once again fully operational.
During the below timeframe, you may have experienced general issues with the processing of submitted Voice traffic:

Start (UTC): 10 May 20:46
End (UTC): 10 May 21:37
Impact: Voice traffic processing issues
May 11, 08:19 UTC

Update - Our engineering team has determined that the impact is limited only to Voice services. We are continuing to work on the issue and further information will be shared in the next update.
May 11, 07:43 UTC

Identified - Our engineering team located the issue and they are working towards resolution. We will share more information in the next update.
May 11, 01:25 UTC

Update - Our engineering team is still investigating this issue and we will share additional information as soon as possible.
May 10, 23:47 UTC

Update - Our dedicated team is still working on the situation. We will inform you as soon as we have any new to share about the issue.
May 10, 22:13 UTC

Investigating - We are currently experiencing general issues over our India data center. You may experience issues on delivery of your traffic. Our team is currently investigating the issue and more information will be provided in the next update.
May 10, 21:20 UTC

May 10, 2024

Malaysia - Traffic processing degradation

Resolved - This is to inform you that we have experienced an issue with traffic processing.

Start (UTC): 10 May 2024 11:17
End (UTC): 10 May 2024 11:37
Service impact: You may observe that your messages were processed with a delay.
May 10, 12:00 UTC

Global (Germany) - Degradation of multiple services

Resolved - This is to inform you that we observed an issue with multiple services on our platform.
This issue occurred on two separate occasions. Details about start and end times are below.

Start (UTC): 10 May 2024 08:21
End (UTC): 10 May 2024 08:25

Start (UTC): 10 May 2024 10:28
End (UTC): 10 May 2024 11:02

Service impact: You might have noticed that SMS,Email, Omni,Voice,Viber, WhatsApp and MO messages were rejected during the specified periods. Messages sent over Conversations service were also affected.
May 10, 09:23 UTC

May 9, 2024

No incidents reported.

May 8, 2024

Multiple Locations - Email service degradation

Resolved - The issue has been successfully resolved, and service is once again operational. During the specified times below, you might have noticed a reduction in the daily limit of your domains to the limit of the warm-up phase, limiting to only 500 emails per day.

Start (UTC): 03 May 2024 12:00
End (UTC): 08 May 2024 13:08

Impact: You may have encountered issues with your domain daily sending limit returning to the limit of the warm-up phase. This issue could subsequently have affected the email sending.
May 8, 13:29 UTC

Investigating - We are currently experiencing issues with our Email service on multiple locations. Precisely with domains going back to their warm-up phase, which affects the email sending.
Our teams are currently investigating the issue and more information will soon follow.
May 8, 12:45 UTC

Indonesia - Planned maintenance of server infrastructure

Completed - The scheduled maintenance has been completed at 09:30 UTC.
May 8, 10:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 08:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 25, 09:45 UTC

Scheduled - We will be performing a disk upgrade for servers located in our Indonesian data center. Throughout the maintenance window, we anticipate approximately 15 minutes of downtime or degraded performance for a variety of services hosted on the Indonesia data center.

Start: 08 May2024. 08:30 UTC
End: 08 May 2024. 09:30 UTC
Purpose: Upgrade and optimization
Apr 24, 11:22 UTC

India - Email Service Degradation

Resolved - This incident has been resolved.
May 8, 05:21 UTC

Identified - The issue has been identified and a fix is being implemented.
May 8, 05:12 UTC

Update - We are continuing to investigate this issue.
May 8, 04:29 UTC

Investigating - We are currently experiencing a problem with Email service processed over our India data center.
You may experience intermittent issues, and there is a possibility that some email messages might not be delivered and in pending status.
Our dedicated team is working on the issue and more information will follow in the next update.
May 8, 03:22 UTC

May 7, 2024

India - Planned maintenance of network infrastructure

Completed - The scheduled maintenance has been completed.
May 7, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 19:00 UTC

Update - The scheduled maintenance has been postponed to the following timeframe:

Start (UTC): 07 May 2024 19:00
End (UTC): 07 May 2024 22:00
Purpose: Network infrastructure optimization

While not expected, connectivity interruptions of up to a cumulative of 15 minutes are possible for hosted services within the maintenance time window.
Apr 2, 07:21 UTC

Scheduled - Within the below specified timeframe, we will undergo a planned maintenance procedure with the goal of optimizing our India Data Center's networking infrastructure.

Start (UTC): 09 April 2024 19:00
End (UTC): 09 April 2024 22:00
Purpose: Network infrastructure optimization

While not expected, connectivity interruptions of up to a cumulative of 15 minutes are possible for hosted services within the maintenance time window.
Mar 26, 12:59 UTC

India - General service issue

Resolved - The issue has been successfully resolved, and the service is once again operational.
The incidents were caused by the network issues on the data center.

Start (UTC): 07 May 19:30
End (UTC): 07 May 20:06
Impact: You may experience issues on delivery of messages and login to our Portal.
May 7, 20:20 UTC

Update - We are continuing to investigate this issue.
May 7, 20:13 UTC

Investigating - We are currently experiencing general issues over India data center. You may experience issues on delivery of messages and login to our Portal. Our team is currently investigating the issue and more information will be provided in the next update.
May 7, 20:09 UTC

May 6, 2024

Brazil - General service issue

Resolved - The issue has been successfully resolved and the service is once again operational.
The incidents was caused by the network issues on the data center.

Start (UTC): 06 May 08:25
End (UTC): 06 May 11:02
Impact: API requests towards SMS endpoints were affected (/1/reports, /1/query, /1/single endpoints), voice calls were not routing properly
May 6, 11:52 UTC

Identified - The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
May 6, 11:24 UTC

Update - The team continues the investigation. We will keep providing updates as we receive new information.
May 6, 10:51 UTC

Investigating - We are currently experiencing general issues over Brazil data center. The scope of the issue is currently being investigated and more information will follow in the next update.
May 6, 10:16 UTC

EU Region-locked (Germany) - Campaign processing service degradation

Resolved - The issue has been successfully resolved and the service is once again operational.
The incident affected the bulk message processing, so the traffic from the bulks scheduled during the incident might be delivered with a delay.

Start (UTC): 06 May 07:05
End (UTC): 06 May 07:41
Impact: The traffic from the bulks scheduled during the incident might be delivered with a delay
May 6, 07:53 UTC

Investigating - We are currently experiencing issues with our campaign processing service over EU Region-locked (Germany) data center. The scope of the issue is currently being investigated and more information will follow in the next update.
May 6, 07:41 UTC

May 5, 2024

United States - Delivery Reports degradation

Resolved - This is to inform you that we are no longer experiencing issues with our Delivery Report service on NY2 data center.

Start (UTC): 05 May 2024 13:18 UTC
End (UTC): 05 May 2024 17:45 UTC

Impact: Delays in receiving Delivery Reports (DLRs)
May 5, 18:26 UTC

Update - The issues with the Delivery Reports delay persist. Investigation is ongoing and we will keep you updated.
May 5, 17:33 UTC

Investigating - We are currently experiencing issues with our Delivery reports service on United States data center. You may experience issues with delays in receiving Delivery Reports (DLRs) while sending messages.
May 5, 16:15 UTC