Infobip system status

Infobip system status history

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Operational

Maintenance

Major Outage

Degraded

Global (Europe) - Chat Applications and Email Processing Degradation

Incident Report for Infobip

Resolved

The issue has been successfully resolved, and the service is once again operational.
Delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo.

Start (UTC): 14-07-2026 10:42
End (UTC): 14-07-2026 14:12
Impact: Delays and errors for Email, RCS, Viber and Zalo.

Posted Jul 14, 2026 - 14:16 UTC

Investigating

We are experiencing a service degradation affecting Email, RCS, Viber and Zalo, caused by the ongoing planned maintenance announced here: https://status.infobip.com/incidents/0b8pkdf07sgf

You may experience delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo.

The issue is currently being investigated and more information will follow in the next update.

Posted Jul 14, 2026 - 13:20 UTC

This incident affected: Email (Global (Europe)), RCS (Global (Europe)), and ChatApps (Global (Europe)).