We will be performing a series of planned infrastructure migration of database servers across multiple locations. This maintenance is required to keep our databases up to date and operating optimally and includes the replacement of end-of-life hardware with a new, vendor-supported compute and storage platform.
During parts of the the maintenance window, WhatsApp messaging and billing-related services may experience temporary interruptions. Platform services responsible for management and configuration functions may be briefly unavailable and/or operate using data replicated prior to the maintenance window. Changes and updates may be temporarily disabled during certain stages of the work.
Additionally, in the maintenance window, customers may experience temporary intermittent disruptions or degraded performance affecting WhatsApp-related operations, including sending WhatsApp traffic, receiving delivery updates, processing template-related messages, determining template type for some messages once cached data expires, and some payment-related message handling. Some message types that require access to the payment database may be blocked while the maintenance is in progress. Messages with media URLs may also be affected after cached data expires, which is expected after approximately five minutes, and such messages may be placed into a retry queue until processing can resume. Customers may also be temporarily unable to reply in conversations initiated by end users if a new WhatsApp session needs to be opened during the maintenance window.
WhatsApp account and sender registration will be temporarily unavailable during the maintenance window across all locations, including account or sender registration, registration updates, and saving registration data, as these operations depend on access to the affected database and are expected to be fully blocked until the maintenance is complete.
Creating new WhatsApp templates will also be affected and unavailable during parts of the maintenance window. Retrieval of newly created templates for Customer Portal and API users may also be temporarily impacted if cached data expires during the maintenance window. Existing template data may continue to be available briefly from cache, but because cache retention is short, access may become unavailable until maintenance is complete once cached data expires.
In the later part of the maintenance window customers may experience temporary issues with billing-related functions, billing reports, delivery report filtering, and WhatsApp billing-related processing. Depending on the timing and the specific operation, customers may notice failed or delayed WhatsApp message processing, blocked registration attempts, inability to create new WhatsApp templates, missing or delayed delivery updates, temporary issues with billing functions or reports, or retries and timeouts while backend services reconnect.
This activity will be performed in multiple parts, each of which will have their own separate status page posts.
Part 3:
Start (UTC): 14 July 2026 07:00
End (UTC): 14 July 2026 19:00
Normal operation is expected outside the maintenance windows and once the activity has been completed.
Posted Jul 02, 2026 - 08:00 UTC