Degradation of user management on Customer Portal
Incident Report for Infobip
Our dedicated team has deployed a fix for degradation, and services are completely operational again.

Start time (UTC): 16 February 2023 11:59
End time (UTC): 16 February 2023 14:27

Impact: Issues with accessing user management on the Customer Portal (
Posted Feb 16, 2023 - 14:40 UTC
The issue has been identified and our engineers are working on the fix of the issue.
Posted Feb 16, 2023 - 14:17 UTC
We are currently experiencing degradation of user management on Customer portal. The issue is only affecting Customer Portal settings ( Our team is investigating this issue and more information will be shared in the next update.
Posted Feb 16, 2023 - 13:56 UTC
This incident affected: EMEA - Applications (Other Portal apps), AMERICAS (NAM) - Applications (Other Portal Apps), INDIA - Applications (Other Portal Apps), and APAC - Applications (Other Portal Apps).