Completed
Scheduled maintenance has been completed. During the Disaster Recovery test, clients may have observed unexpected impact on the following services:
- Conversations Agent Capacities: New conversations were not properly routed to agents due to agent capacity being processed incorrectly in the backend (07:17–08:19 UTC)
- Conversations WebRTC Calls: Some users appeared offline and could not receive calls (07:43–08:06 UTC)
- Conversations Service: UI issues could be observed, such as incorrect ticket status and SLA time being displayed.
All services are now operational, however full impact of the disaster test is still being investigated.
Posted Sep 04, 2025 - 11:03 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 04, 2025 - 07:00 UTC
Scheduled
As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test during the below specified timeframe:
Start (UTC): 04 September 2025 07:00
End (UTC): 04 September 2025 11:00
Purpose: Business Continuity Management requirements
Impact on Infobip services hosted at the Global (Europe) data center is not expected.
Posted Aug 19, 2025 - 10:03 UTC
This scheduled maintenance affected: Customer Portal Signup/Login (Global (Europe)), People (Global (Europe)), Moments (Global (Europe)), Analyze (Global (Europe)), Conversations (Global (Europe)), Answers (Global (Europe)), Channels and Numbers (Global (Europe)), Other Portal Apps (Global (Europe)), Mobile Push Notifications (Global (Europe)), USSD (Global (Europe)), Integrations (Global (Europe)), RCS (Global (Europe)), MMS (Global (Europe)), Live Chat (Global (Europe)), Mobile Identity (Global (Europe)), Number Lookup (Global (Europe)), Email (Global (Europe)), WhatsApp Business (Global (Europe)), ChatApps (Global (Europe)), SMPP (Global (Europe)), HTTP API (Global (Europe)), SMTP (Global (Europe)), SMS (Global (Europe)), Voice (Global (Europe)), and SIP Trunk (Global (Europe)).