The issue has been successfully resolved and all the services are once again operational.
Start (UTC): 26 October 14:47 End (UTC): 26 October 17:45 Impact: Issues using WhatsApp, SMS, Email and Customer Portal services
Posted Oct 26, 2024 - 17:07 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 26, 2024 - 16:58 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 26, 2024 - 16:37 UTC
Update
This incident is also affecting Email, SMS and WhatsApp.
Posted Oct 26, 2024 - 16:36 UTC
Identified
Our team has identified the cause of the issue and they are currently working on a fix.
Posted Oct 26, 2024 - 16:26 UTC
Investigating
We are currently experiencing issues with Customer Portal on Global (Germany) data center. You may experience issues while using Answers Moments or Conversations. Our dedicated team is already investigating this and more information will follow in the next update.
Posted Oct 26, 2024 - 15:56 UTC
This incident affected: Customer Portal Login/Homepage (Global (Europe)), Moments (Global (Europe)), Conversations (Global (Europe)), Answers (Global (Europe)), SMS (Global (Europe)), Email (Global (Europe)), and WhatsApp Business (Global (Europe)).