The issue has been successfully resolved, and the services are once again operational. During the below timeframes, you might have faced issues utilizing Conversations and Answers, and channels such as Email, RCS, SMS, Viber, Voice, and WhatsApp.
Start (UTC): 06 March 07:51 End (UTC): 06 March 08:20
Impact: You may have experienced difficulties in utilizing Conversations and Answers. Additionally, you might have faced issues processing requests in channels such as Email, RCS, SMS, Viber, Voice, and WhatsApp.
Posted Mar 06, 2025 - 09:05 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 06, 2025 - 08:40 UTC
Investigating
We are experiencing a degradation of multiple services on our Global (Europe) Data Center. You may experience issues with processing requests over multiple channels and products at this location
Our team is still investigating impact and the cause of the issue, more information will be provided in the next update
Posted Mar 06, 2025 - 08:22 UTC
This incident affected: Conversations (Global (Europe)), Answers (Global (Europe)), RCS (Global (Europe)), SMS (Global (Europe)), Email (Global (Europe)), WhatsApp Business (Global (Europe)), HTTP API (Global (Europe)), and Voice (Global (Europe)).