Services to India have been fully restored following a fix implemented in collaboration with our Internet service providers. ISPs are continuing their work on repairs to the affected undersea cable, and we are closely monitoring the situation for any further disruptions in connectivity
Posted Sep 06, 2025 - 09:13 UTC
Update
We are continuing to work with our Internet service providers to restore connectivity to India. Further updates will be provided as available.
Posted Sep 06, 2025 - 07:13 UTC
Update
The root cause has been identified as a disruption in subsea cables, which has impacted connectivity to Europe for multiple major Internet Service Providers (ISPs). Our team continues to monitor the situation closely and we are working with our partners to restore normal service as soon as possible. Further updates will be provided as more information becomes available. Thank you for your patience and understanding.
Posted Sep 06, 2025 - 06:17 UTC
Update
We are actively monitoring the situation for any further developments.
Posted Sep 06, 2025 - 05:43 UTC
Update
We are continuing to monitor for any further issues.
Posted Sep 06, 2025 - 04:57 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 06, 2025 - 04:20 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 06, 2025 - 04:04 UTC
Investigating
We are currently observing service degradation affecting multiple services hosted in our India data center. Our engineering team is actively investigating the issue, and we will provide further updates as soon as they become available.
Posted Sep 06, 2025 - 03:40 UTC
This incident affected: Customer Portal Signup/Login (India), Email (India), RCS (India), SMS (India), WhatsApp Business (India), and Voice (India).