The issue has been successfully resolved and the SMPP service is once again operational. During the below period, customers connecting to the smpp-in.infobip.com and smpp-id1.infobip.com SMPP endpoints (India, Indonesia) may have experienced processing errors.
Start (UTC): 08 September 11:40 End (UTC): 08 September 12:57 Impact: SMPP service degradation
Posted Sep 08, 2025 - 13:11 UTC
Investigating
We are currently experiencing a degradation of the SMPP service on the India and Indonesia data centers. At the moment, issues are no longer present for the Indonesia location, however, we are continuing to investigate and monitor the situation. More information will be shared in further updates.