A fix has been implemented and the issue has been resolved. Our Email service is now operational. During the specified time you may have observed issues with rejected emails.
Start (UTC): 16 February 22:30 End (UTC): 17 February 18:54
Service Impact: Some email messages may have been Rejected
Posted Feb 17, 2023 - 20:39 UTC
Update
We are continuing to work on a solution for this issue, more information will follow in the next update.
Posted Feb 17, 2023 - 18:02 UTC
Update
We are continuing to work on a patch for this issue. Progress updates will follow accordingly.
Posted Feb 17, 2023 - 14:37 UTC
Update
We are continuing to work on a fix for this issue.
Posted Feb 17, 2023 - 12:08 UTC
Update
Our engineering team is continuing to work on a fix for this issue.
Posted Feb 17, 2023 - 11:25 UTC
Identified
The issue has been identified and our engineering team is working on a fix. As previously stated, traffic is only partially affected and more information will follow soon.
Posted Feb 17, 2023 - 10:55 UTC
Investigating
We are experiencing issues with our Email service on our EMEA (DE) data centre. The issue is currently affecting only a small part of the traffic and you may experience rejected emails. Our team is investigating this issue and more information will be shared in the next update.