Infobip system status

Infobip system status history

Our status page provides real-time updates on our services.

Downtime isn't shown here? Check external connectivity status

Operational

Maintenance

Major Outage

Degraded

Multiple Locations - WhatsApp Service Degradation

Incident Report for Infobip

Resolved

Please be informed that we have experienced an issue with the WhatsApp service degradation across multiple locations. At the below period, you might have experienced issues with unable to sent the traffic.

The issue has been successfully identified and resolved and the service is once again operational.

Start (UTC): 01 July 2025 00:01
End (UTC): 01 July 2025 06:37

Impact: You might have experienced issues with sending WhatsApp traffic.
Posted Jul 01, 2025 - 07:02 UTC

Update

Our development team is working on this issue.
Posted Jul 01, 2025 - 06:49 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jul 01, 2025 - 05:47 UTC

Update

Our development team continues to work on this issue.
Posted Jul 01, 2025 - 04:47 UTC

Investigating

We are currently experiencing WhatsApp service degradation across multiple locations. Our teams are continuously investigating the issue. We will provide further updates as soon as more information becomes available.
Posted Jul 01, 2025 - 03:25 UTC

Identified

Root cause of the issue was successfully identified and our team is working on a fix.
Posted Jul 01, 2025 - 02:59 UTC

Investigating

We are currently experiencing a service degradation affecting our WhatsApp services in the Global (Europe) data center. You may experience issues when sending traffic.

Our engineering team is actively investigating the issue, and we will keep you informed with any updates or findings as they become available.
Posted Jul 01, 2025 - 02:28 UTC
This incident affected: WhatsApp Business (Brazil, EU Region-locked, Global (Europe), Great Britain, Hong Kong, India, Indonesia, Malaysia, Pakistan, Qatar, Saudi Arabia, Singapore, Turkey, United Arab Emirates, United States).