The disruption is resolved and Voice traffic processing is currently behaving as expected. Difficulties reaching our Voice service and rejected calls could have been observed during the below-specified timeframe.
Start (UTC): 23 December 09:59 End (UTC): 23 December 14:00 Impact: Voice calls processing disruption
Posted Dec 23, 2024 - 14:02 UTC
Update
The majority of the disruption has been mitigated and we're continuing to monitor the service behavior. Sporadic issues might still be observed while processing voice calls at our Ukraine location.
Posted Dec 23, 2024 - 13:18 UTC
Identified
The root cause of the problem has been identified and we are currently working toward a solution. Further updates will be provided as progress is made.
Posted Dec 23, 2024 - 11:26 UTC
Investigating
A previously reported voice traffic processing disruption at our Ukraine data center (https://status.infobip.com/incidents/tff3bqjkt9rk) is once again affecting the expected processing of calls at this location. We will provide further updates following the development of the issue.