The degradation of our Customer portal services, which has happened on the time frames seen below, has been solved. During this period, you may have experienced issues to log in our portal and receiving verification codes.
Start time (UTC): 02-05-2025 16:08 End time (UTC): 02-05-2025 18:09
Impact: Issues with portal Login over EU and US region based portal.
Posted May 02, 2025 - 20:08 UTC
Monitoring
A fix has been implemented by our development team, we are currently monitoring the results.
Posted May 02, 2025 - 19:18 UTC
Update
Our development team has resolved the issue that was affecting portal login, we are continuing our investigation with the 2FA SMS verification codes service.
Posted May 02, 2025 - 18:38 UTC
Identified
The issue has been identified by our development team, and they are working on a solution.
Posted May 02, 2025 - 17:57 UTC
Update
We are continuing to investigate the issue.
Posted May 02, 2025 - 17:23 UTC
Investigating
We are experiencing a degradation of our Customer portal services. You may experience issues while trying to log in into Portal and receiving login verification codes. Our dedicated team is investigating the situation and more updates will follow soon
Posted May 02, 2025 - 16:47 UTC
This incident affected: Customer Portal Login/Homepage (Global (Europe), United States).