This is to inform you that we had experienced issues with multiple services on the United States data center. You may have experienced issues with accessing our Customer Portal and its services, as well as API service connected to multiple channels.
Start (UTC): 24 June 2025 12:01 End (UTC): 24 June 2025 12:10 Impact: Customer Portal services degradation and failure on traffic submitted over API channels: SMS, MMS, WhatsApp, Email, Voice
Posted Jun 24, 2025 - 13:05 UTC
This incident affected: MMS (United States), Customer Portal Login/Homepage (United States), Conversations (United States), Email (United States), Live Chat (United States), WhatsApp Business (United States), SMS (United States), HTTP API (United States), and Voice (United States).