The degradation of our Email and SMS service over our United States data center has been resolved. During this period, delayed processing over HTTP API and SMPP traffic may have been observed.
Start (UTC): 14 November 17:46 End (UTC): 14 November 18:51 Impact: You may have experienced delaying issues on the traffic sent over the datacenter.
Posted Nov 14, 2023 - 19:42 UTC
Monitoring
A fix has been implemented by our egineering team and we are monitoring the situation.
Posted Nov 14, 2023 - 19:20 UTC
Identified
Our engineering team has identified the root cause of the issue and is already working to solve the situation as soon as possible
Posted Nov 14, 2023 - 18:47 UTC
Investigating
We are currently experiencing a degradation of our Email and SMS service over our United States data center. During this period, delayed processing over HTTP API and SMPP traffic might be observed. Our dedicated team is currently working on resolving the issue and more information will be shared in the next update
Posted Nov 14, 2023 - 18:41 UTC
This incident affected: SMPP (EU Region-locked, Global (Europe), United States) and HTTP API (EU Region-locked, Global (Europe), United States).