Multiple Locations - Multiple services degradation
Resolved
The issue has been successfully resolved and the Portal services are once again operational.
Start time (UTC): 06 September 2024 02:00
End time (UTC): 06 September 2024 04:35
Impact: You may have experienced issues with accessing Portal and its services including People, Moments and Channels and Numbers over multiple locations.
The disruption arose from unexpected events that occurred during the planned maintenance that was underway between 22:00 and 02:00 UTC (https://status.infobip.com/incidents/0lkjbt4zzfjn) and continued affecting our services after the planned completion time. As announced by the maintenance, disruptions during database restarts were expected up until 02:00 UTC.
Posted Sep 06, 2024 - 05:34 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 06, 2024 - 04:56 UTC
Identified
The issue has been identified and a fix is being implemented. As soon as we have more information to share, we will update to you as soon as possible.
Posted Sep 06, 2024 - 04:26 UTC
Update
Our team is still actively investigating the issue. We appreciate your patience and will share more information as soon as it becomes available.
Posted Sep 06, 2024 - 03:27 UTC
Update
Our dedicated team is still checking on the incident, and we will provide more details once we have the update regarding this incident from them.
Posted Sep 06, 2024 - 01:37 UTC
Update
We are still checking the root cause with our dedicated team. As soon as we have more updates regarding this incident, we will update to you as soon as possible.
Posted Sep 06, 2024 - 01:08 UTC
Update
Our dedicated teams are working together to isolate the root cause of these issues as soon as possible. We'll let you know as soon as there are more news available for this incident
Posted Sep 06, 2024 - 00:12 UTC
Update
We are continuing to investigate this issue.
Posted Sep 05, 2024 - 23:32 UTC
Investigating
We are experiencing a degradation on multiple services on multiple data centers. You may experience issues with accessing our Customer Portal and using other services.
Our team is still investigating the cause of the issue, more information will be provided in the next update.
Posted Sep 05, 2024 - 23:29 UTC
This incident affected: Customer Portal Login/Homepage (Global (Europe), EU Region-locked, Great Britain, India, Indonesia, Pakistan, Saudi Arabia, Turkey, United Arab Emirates, United States), People (Global (Europe), EU Region-locked, Great Britain, India, Indonesia, Pakistan, Saudi Arabia, Turkey, United Arab Emirates, United States), Moments (Global (Europe), EU Region-locked, Great Britain, India, Indonesia, Pakistan, Saudi Arabia, Turkey, United Arab Emirates, United States), Channels and Numbers (Global (Europe), EU Region-locked, Great Britain, India, Indonesia, Pakistan, Saudi Arabia, Turkey, United Arab Emirates, United States), and Other Portal Apps (Global (Europe), EU Region-locked, Great Britain, India, Indonesia, Pakistan, Saudi Arabia, Turkey, United Arab Emirates, United States).