The issue has been successfully resolved and the services hosted on Pakistan data center are once again operational.
Start (UTC): 10 November 11:10 End (UTC): 10 November 17:02 Impact: Degradation of Customer Portal and it's services as well as Email, SMS, Voice and HTTP API on Pakistan data center
Posted Nov 10, 2024 - 17:19 UTC
Update
Our engineering team is still actively working on resolving this issue.
Posted Nov 10, 2024 - 16:34 UTC
Update
We are continuing to investigate this issue, updates will follow soon.
Posted Nov 10, 2024 - 14:32 UTC
Update
The dedicated team is still working on a solution to the described situation, new information will be shared in subsequent updates.
Posted Nov 10, 2024 - 13:32 UTC
Identified
The issue has been identified and our dedicated team is working on a solution to the matter.
Posted Nov 10, 2024 - 13:03 UTC
Update
HTTP API could also experience degraded performance on the Pakistan Data Center. Our dedicated team is currently working on a fix of the issue, and more updates will follow soon.
Posted Nov 10, 2024 - 12:33 UTC
Update
We are continuing to investigate this issue.
Posted Nov 10, 2024 - 11:41 UTC
Investigating
We are currently experiencing issues with our Customer Portal, SMS, Email and Voice services on our Pakistan data center. Our dedicated team is already investigating this issue and more information will follow in the next update.
Posted Nov 10, 2024 - 11:36 UTC
This incident affected: Customer Portal Signup/Login (Pakistan), People (Pakistan), Moments (Pakistan), Conversations (Pakistan), Answers (Pakistan), Channels and Numbers (Pakistan), Email (Pakistan), Analyze (Pakistan), Other Portal Apps (Pakistan), Number Lookup (Pakistan), SMS (Pakistan), HTTP API (Pakistan), and Voice (Pakistan).