The noted incident which affected Viber Inbound messages with media has now been resolved. Start: 01 December 2025 12:49 UTC End: 01 December 2025 14:41 UTC
Posted Dec 01, 2025 - 16:22 UTC
Monitoring
We are no longer observing new occurrences of Viber messages (MO attachments and media links). Recent traffic indicates that media messages are being received and processed as expected.
We are closely monitoring the situation with the engineering team as they work towards a resolution to ensure that the issue is entirely resolved.
Posted Dec 01, 2025 - 16:12 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 01, 2025 - 15:12 UTC
Update
We are continuing to investigate this issue.
Posted Dec 01, 2025 - 15:12 UTC
Investigating
We are currently verifying a degradation issue affecting Viber messages (MO attachments and media links). Investigations are ongoing as counter measure.
Posted Dec 01, 2025 - 15:10 UTC
This incident affected: ChatApps (Global (Europe)).