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Operational

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Major Outage

Degraded

Global (Europe) - Campaign Tags Service Degradation

Incident Report for Infobip

Resolved

This is to inform you we have experienced issues with Tags service over Global (Europe) data center.

Start (UTC): 17 February 2025 10:02 UTC
End (UTC): 17 February 2025 10:58 UTC

Service Impact: Inability to view or manage tags in People module, assign tags to existing flow campaigns or view assigned tags. Flow campaign duplications did not process tag duplications properly, tags could have not been processing data properly in campaign elements

EDIT: Upon further investigation, impact was limited to Campaign tags and NOT People tags. With this in mind, there was no impact on traffic or selection of target audience in campaigns
Posted Feb 17, 2025 - 11:38 UTC
This incident affected: People (Global (Europe)) and Moments (Global (Europe)).