Infobip system status

Infobip system status history

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Operational

Maintenance

Major Outage

Degraded

Saudi Arabia - Email tracking service degradation

Incident Report for Infobip

Resolved

Please be kindly informed that we have experienced an issue with the Email tracking service on Saudi Arabia data center. At the below period you might experienced issues with click events not being tracked.

The issue has been successfully identified and resolved and the service is once again operational.

Start (UTC): 25-06-2025 06:10
End (UTC): 25-06-2025 17:28
Impact: You might have experienced issues with click events not being tracked.
Posted Jun 25, 2025 - 17:53 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 25, 2025 - 17:33 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jun 25, 2025 - 16:47 UTC

Update

Our development team continues to work on this issue.
Posted Jun 25, 2025 - 15:41 UTC

Update

Our development team is working on this issue.
Posted Jun 25, 2025 - 14:33 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jun 25, 2025 - 13:09 UTC

Identified

Root cause of the issue was successfully identified and our team is working on a fix.
Posted Jun 25, 2025 - 12:38 UTC

Update

Our dedicated engineering team is still investigating the issue.
Posted Jun 25, 2025 - 12:11 UTC

Investigating

We are currently experiencing degradation of our Email tracking service on Saudi Arabia data center. Clients may experience issues with click events not being tracked. Our dedicated team is investigating the issue and more information will follow in the next update.
Posted Jun 25, 2025 - 11:42 UTC
This incident affected: Email (Saudi Arabia).