The issues with our Pakistan data center have been resolved, and the services are once again operational. During the specified timeframe, you may have experienced delays and issues with traffic processing on various hosted services and Portal login issues.
Start (UTC): 26 April 2025 08:04 End (UTC): 26 April 2025 08:29
Impact: General Connectivity Issue that could have resulted in delays in traffic and difficulties in processing requests on hosted services and inability to log in to Customer Portal.
Posted Apr 26, 2025 - 08:50 UTC
Identified
The issue has been identified, and we're working further to resolve the situation.
Posted Apr 26, 2025 - 08:35 UTC
Investigating
We are currently experiencing general issues over Pakistan data center. The scope of the issue is currently being investigated, and more information will follow in the next update.
Posted Apr 26, 2025 - 08:28 UTC
This incident affected: MMS (Pakistan), Customer Portal Login/Homepage (Pakistan), People (Pakistan), Moments (Pakistan), Channels and Numbers (Pakistan), Email (Pakistan), RCS (Pakistan), Live Chat (Pakistan), Analyze (Pakistan), Other Portal Apps (Pakistan), ChatApps (Pakistan), SMS (Pakistan), Number Lookup (Pakistan), WhatsApp Business (Pakistan), SMPP (Pakistan), and HTTP API (Pakistan).