The issues with our Pakistan data center have been resolved, and the services are once again operational.
Start (UTC): 16 February 2025 10:21 End (UTC): 16 February 2025 15:36
Impact: General Connectivity Issue that could have resulted in delays in traffic and difficulties in processing requests.
Posted Feb 16, 2025 - 16:10 UTC
Update
The team continues their effort to resolve the issue and is in communication with the internet service provider.
Posted Feb 16, 2025 - 14:40 UTC
Update
Our team is still communicating with internet service provider in order to resolve this issue. We will keep posting updates.
Posted Feb 16, 2025 - 12:28 UTC
Identified
The issue is related to the connection issues with Internet Service Provider. Our team is working with the provider to establish the connection. More information to follow in the next update.
Posted Feb 16, 2025 - 11:27 UTC
Investigating
We are currently experiencing general issues over Pakistan data center. The scope of the issue is currently being investigated and more information will follow in the next update.
Posted Feb 16, 2025 - 10:39 UTC
This incident affected: Mobile Push Notifications (Pakistan), Customer Portal Signup/Login (Pakistan), People (Pakistan), Moments (Pakistan), Conversations (Pakistan), Answers (Pakistan), Channels and Numbers (Pakistan), Email (Pakistan), RCS (Pakistan), Live Chat (Pakistan), Integrations (Pakistan), Analyze (Pakistan), Other Portal Apps (Pakistan), ChatApps (Pakistan), Number Lookup (Pakistan), WhatsApp Business (Pakistan), SMPP (Pakistan), SMS (Pakistan), HTTP API (Pakistan), and Voice (Pakistan).