The issue has been successfully resolved, and services related to Numbers and Channels are once again operational.
Start time (UTC): 15 May 2025 14:41 End time (UTC): 15 May 2025 15:57 Impact: You may have experienced issues while trying to utilize services related to our Numbers and Channels module (such as Broadcasts, WhatsApp Sender displaying, etc) or invoking API calls to Numbers endpoints (/Numbers/1/Numbers).
Posted May 15, 2025 - 16:23 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 15, 2025 - 16:14 UTC
Update
We are having a degradation of our Numbers Service in our Global(Europe) datacenter. You may experience issues using our numbers API and getting the senders' information over Portal. Our dedicated team is working to resolve the issue, and more updates will follow soon.
Posted May 15, 2025 - 16:04 UTC
Investigating
We are having a degradation of our Numbers Service in our Global(Europe) datacenter. You may experience issues using our numbers API and getting the senders' information over Portal. Our dedicated team is working to resolve the issue, and more updates will follow soon.
Posted May 15, 2025 - 16:03 UTC
This incident affected: Customer Portal Login/Homepage (Global (Europe)) and Channels and Numbers (Global (Europe)).