Resolved
The issue has been successfully resolved and the service is once again operational.
Delivery reports related to inbound traffic were partially delayed due to intermittent issues with the MO service by processing and forwaring the delivery reports.
During the specified period, some delivery reports for inbound traffic and the corresponding events may have been delayed, causing notifications about the delivery status to not be updated immediately.
Start (UTC): 23-07-2026 15:01 UTC
End (UTC): 23-07-2026 15:37 UTC
Impact: Incoming traffic notification delayed for multiple channels.
Posted Jul 23, 2026 - 15:50 UTC
Identified
We are currently experiencing intermittent issues with the MO service that processes events related to inbound traffic. As a result, some inbound delivery reports are experiencing delays.
Our dedicated team has identified the issue and is working to restore the service as quickly as possible.
Posted Jul 23, 2026 - 15:39 UTC
This incident affected: SMS (Brazil, Canada, EU Region-locked, Global (Europe), Great Britain, Hong Kong, India, Indonesia, Malaysia, Pakistan, Qatar, Saudi Arabia, Singapore, South Africa, Turkey, United Arab Emirates, United States, Vietnam), Email (Brazil, EU Region-locked, Global (Europe), India, Indonesia, Pakistan, Qatar, Saudi Arabia, Singapore, United Arab Emirates, United States), WhatsApp Business (Brazil, EU Region-locked, Global (Europe), Great Britain, Hong Kong, India, Indonesia, Malaysia, Pakistan, Qatar, Saudi Arabia, Singapore, Turkey, United Arab Emirates, United States), Live Chat (EU Region-locked, Global (Europe), Great Britain, India, Indonesia, Pakistan, Qatar, Saudi Arabia, Turkey, United Arab Emirates, United States), Mobile Push Notifications (Global (Europe), Great Britain, India, Indonesia, Pakistan, Qatar, Saudi Arabia, Turkey, United Arab Emirates, United States), USSD (Global (Europe)), SMPP (Brazil, EU Region-locked, Global (Europe), Great Britain, Hong Kong, India, Indonesia, Malaysia, Pakistan, Qatar, Saudi Arabia, Singapore, South Africa, Turkey, United Arab Emirates, United States, Vietnam), HTTP API (Brazil, EU Region-locked, Global (Europe), Great Britain, Hong Kong, India, Indonesia, Japan, Malaysia, Pakistan, Qatar, Saudi Arabia, Singapore, South Africa, Turkey, United Arab Emirates, United States, Vietnam), SMTP (Brazil, EU Region-locked, Global (Europe), India, Indonesia, Qatar, United Arab Emirates, United States), MMS (Canada, Global (Europe), Pakistan, United States), RCS (Canada, EU Region-locked, Global (Europe), Great Britain, India, Indonesia, Pakistan, Qatar, Saudi Arabia, Turkey, United Arab Emirates, United States), and Voice (Brazil, Colombia, EU Region-locked, Global (Europe), Great Britain, Hong Kong, India, Japan, Indonesia, Malaysia, Pakistan, Saudi Arabia, Singapore, South Africa, Sri Lanka, Turkey, Ukraine, United Arab Emirates, United States).