The issue causing intermittent packet loss in our Global (Europe) data centre has been resolved. Email and SMS products have returned to normal, and service performance has recovered.
Start time (UTC): 31 October 2026 02:34 End time (UTC): 31 October 2026 04:00
Posted Oct 31, 2026 - 04:13 UTC
Update
We are continuing to investigate this issue.
Posted Oct 31, 2026 - 04:07 UTC
Investigating
We are investigating an issue that may be causing intermittent packet loss and impacting service performance for some users. The extent of the impact is still being assessed, and our teams are working to identify the root cause. Further updates will be provided as the investigation progresses.
Posted Oct 31, 2026 - 04:05 UTC
This incident affected: Email (Global (Europe)) and SMS (Global (Europe)).