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Infobip system status history

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Operational

Maintenance

Major Outage

Degraded

Saudi Arabia - Change of TLS settings and certificates

Scheduled Maintenance Report for Infobip

Completed

The scheduled maintenance has been completed and all services are functioning as expected.
Posted Dec 03, 2024 - 14:30 UTC

Verifying

Verification is currently underway for the maintenance items.
Posted Dec 03, 2024 - 12:47 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 03, 2024 - 12:00 UTC

Scheduled

We will undergo a planned maintenance on our Saudi Arabia data center during the below specified time.

Start (UTC): 03 December 2024 12:00
End (UTC): 03 December 2024 12:30
Purpose: Security and traffic encryption upgrade

We will be changing TLS settings and certificates on specific endpoints in Saudi Arabia data center.

TLS settings change:
Remove support for TLS 1.2, only TLS 1.3 will be supported.
Remove support for all ciphers except TLS_AES_256_GCM_SHA384, which will be only one supported.

Certificates change:
Replace certificate *.api-sa2.infobip.com, api-sa2.infobip.com, smpp-sa2.infobip.com and smpp-sa.infobip.com where we will replace the entire chain inside certificate to Digicert G5 root.

For this purpose we have created test endpoint https://tls-test.api-sa2.infobip.com where clients can test their apps and make sure they are compatible with new settings.

Additionally, the following endpoint will have their certificate replaced as well, to comply with regulation of issuing it from 4096-bit root certificate. The following endpoints will start using Let's Encrypt certificates issued from ISRG Root X1:
livechat-sa.infobip.com
auth-sa.infobip.com
portal-sa.infobip.com
portal-sa2.infobip.com
emailtracking-sa2.email-messaging.com

We suggest that you update your trust stores with the new root certificates and test their compatibility with TLS settings on the test endpoint https://tls-test.api-sa2.infobip.com.
Posted Oct 31, 2024 - 08:17 UTC
This scheduled maintenance affected: Customer Portal Login/Homepage (Saudi Arabia), Live Chat (Saudi Arabia), SMPP (Saudi Arabia), and HTTP API (Saudi Arabia).