We had experienced a degradation of our OMNI failover service on the Global (Germany) Data Center. During the below-specified timeframe, customers may have observed processing issues for SMS traffic that was generated as the result of failover from Push or ChatApps.
Start (UTC): 16 November 15:00 End (UTC): 17 November 09:30 Impact: Push/ChatApps to SMS failover traffic processing issues
Posted Nov 17, 2023 - 10:35 UTC
This incident affected: Mobile App Messaging (Push) (Global (Germany)), SMS (Global (Germany)), ChatApps (Global (Germany)), and HTTP API (Global (Germany)).