The scheduled maintenance of our AMERICAS (NAM) (United States East Coast) Data Center's networking equipment is postponed due to unforeseen circumstances until further notice. Once a new schedule is defined, customers will be informed in a timely manner.
Posted Sep 19, 2023 - 07:56 UTC
Scheduled
We will be undergoing a planned maintenance on our AMERICAS (NAM) (United States East Coast) Data Center with the goal of performing network infrastructure upgrades and optimization.
Start (UTC): 27 September 2023 07:00 End (UTC): 27 September 2023 10:00 Purpose: Upgrade and optimization of networking equipment
Although not expected, cumulative downtime of up to 15 minutes within the maintenance period is possible on hosted services, manifested as intermittent processing delays.
Posted Sep 13, 2023 - 07:58 UTC
This scheduled maintenance affected: AMERICAS (NAM) - Channels (SMS, Number Lookup, Voice, Email, RCS, MMS, WhatsApp Business, ChatApps, Live Chat, Mobile App Messaging (Push)), AMERICAS (NAM) - Interface/API (SMPP, HTTP API, SIP Trunk, SMTP), and AMERICAS (NAM) - Applications (Customer Portal Login/Homepage, People, Moments, Analyze, Conversations, Answers, Channels and Numbers, Other Portal Apps).