The issue has been successfully resolved and our Moments service is once again fully operational. During the below-mentioned timeline, you may have noticed issue with the Omni Failover service messaging processing while utilizing the Moments service hosted at multiple data center.
Start time (UTC): 31-07-2024 10:21 End time (UTC): 31-07-2024 13:01
Impact: Omni failover messages sent through flow without message text.
Posted Jul 31, 2024 - 14:48 UTC
Identified
We are currently experiencing issues with Moments Flow - Omni Failover service. The root cause has been established by our team and we are working on the resolution.
Posted Jul 31, 2024 - 13:35 UTC
This incident affected: Moments (Global (Germany), EU Region-locked (Germany), Great Britain, India, Indonesia, Pakistan, Saudi Arabia, Turkey, United Arab Emirates, United States).