We had experienced issues with the RCS service at our Global (Europe) and India data centers. Due to issues with the processing of RCS templates and the URL shortener service, you might have noticed an increased number of undelivered RCS messages with error 7018. The issue happened on two occasions, details are below. The issue has been resolved.
Start (UTC): 15 July 2025 09:19 End (UTC): 16 July 2025 16:46 Impact: Undelivered RCS messages
Start (UTC): 23 July 2025 08:30 End (UTC): 23 July 2025 13:33 Impact: Undelivered RCS messages
Posted Jul 24, 2025 - 11:14 UTC
This incident affected: RCS (Global (Europe), India).