The issue has been successfully resolved and the previously affected services are once again operational. During the below timeframe, you may have experienced issues logging in to the Customer Portal or degraded performance of Customer Portal web pages and corresponding services.
Start (UTC): 02 May 09:58 End (UTC): 02 May 12:22 Impact: Degraded performance of Customer Portal
Posted May 02, 2025 - 12:29 UTC
Monitoring
A fix has been implemented and we are monitoring the results. We will keep you posted with further information.
Posted May 02, 2025 - 12:25 UTC
Update
We are continuing to investigate this issue.
Posted May 02, 2025 - 11:32 UTC
Update
We are continuing to investigate the issue.
Posted May 02, 2025 - 11:01 UTC
Investigating
We are currently experiencing issues with Customer Portal for the Saudi Arabia data center. You may experience login issues and degraded performance of services on the customer portal. The issue is currently being investigated and more information will follow in the next update.
Posted May 02, 2025 - 10:28 UTC
This incident affected: Customer Portal Login/Homepage (Saudi Arabia).