Infobip system status

Infobip system status history

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Operational

Maintenance

Major Outage

Degraded

Global (Europe) - Issue with access to User, Roles, and Account page on Customer Portal

Incident Report for Infobip

Resolved

The issue has been successfully resolved, and the service is once again operational.
Users might have encountered errors when trying to access a Roles page in the Accounts Settings page on the Customer Portal.

Start (UTC): 14 October 15:30
End (UTC): 15 October 06:03
Impact: Users had trouble accessing the Account Settings page on the Customer Portal

Posted Oct 15, 2025 - 06:22 UTC

Investigating

We are currently observing an issue on the Customer Portal.

Users may encounter issues when accessing the User, Roles, and Account pages on the Accounts Settings page in the Customer Portal.

Our team is investigating the issue; more details will be shared in the next update.

Posted Oct 15, 2025 - 05:08 UTC

This incident affected: Other Portal Apps (Global (Europe)).