The incident affecting inbound Viber messages with media has been resolved. Start: 01 December 2025 13:12 UTC End: 01 December 2025 13:54 UTC
Posted Dec 01, 2025 - 14:20 UTC
Identified
The issue has been identified as originating on Viber’s side. We are in contact with their engineering team and are closely monitoring the situation while they work on a resolution.
Posted Dec 01, 2025 - 14:11 UTC
Investigating
We are currently observing a degradation affecting Viber messages with media (MOs with attachments and media links). We are actively investigating the issue.
Posted Dec 01, 2025 - 14:03 UTC
This incident affected: ChatApps (Global (Europe)).