The issue has been resolved, and the service is once again operational. During the below timestamps, customers might have experienced a general slowness when loading the Conversations module on the customer Portal and loading individual conversations.
Start time: 02 Septemper 2024 11:56 End time: 02 September 2024 12:10
Impact: A general slowness when loading the Conversations module on the customer portal and issue with loading individual conversations.
Posted Sep 02, 2024 - 12:55 UTC
Identified
The team has managed to identify the issue and is currently working on deploying a fix. We will provide more updates shortly.
Posted Sep 02, 2024 - 12:48 UTC
Investigating
We are currently experiencing issues with Conversations service over our Germany data center. The scope of the issue is currently being investigated, and more information will follow in the next update.
Posted Sep 02, 2024 - 12:17 UTC
This incident affected: Conversations (Global (Europe)).