The issue has been successfully resolved and the service is once again operational.
Start (UTC): 16 May 03:00 End (UTC): 19 May 11:08 Impact: The users might have experienced issues with accessing, creating and modifying WhatsApp Flows.
Posted May 19, 2026 - 11:12 UTC
Update
Our team keeps recovering WhatsApp Flows services on different data centers. We will share new updates as they become available.
Posted May 19, 2026 - 07:04 UTC
Update
We are continuing to work on a fix for this issue, and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
Posted May 19, 2026 - 05:02 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 19, 2026 - 02:30 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 19, 2026 - 00:30 UTC
Update
Our engineering team has identified the root cause and is actively working on a fix. Investigation and monitoring efforts are ongoing, and we will provide additional updates as more information becomes available.
Posted May 18, 2026 - 22:02 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 18, 2026 - 18:55 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 18, 2026 - 18:23 UTC
Update
Our engineering team has identified the root cause and is actively working on a fix. Currently, the API and WhatsApp channel applications responsible for WhatsApp Flow creation and management are experiencing errors, including issues retrieving flow content, which may affect the creation of new flows. We will continue to monitor the situation and provide updates as more information becomes available.
Posted May 18, 2026 - 18:13 UTC
Update
We are continuing to work on a fix for this issue, and our engineering team is actively investigating. We have identified the root cause and are already working on a resolution. We will provide further updates as soon as additional information becomes available.
Posted May 18, 2026 - 14:27 UTC
Update
We are continuing to work on a fix for this issue and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
Posted May 18, 2026 - 13:51 UTC
Update
Our dedicated teams are continuing to work on a fix for this issue and we will follow up with more information.
Posted May 18, 2026 - 13:23 UTC
Identified
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
Posted May 18, 2026 - 12:55 UTC
Investigating
We are currently experiencing issues with accessing, creating and modification of WhatsApp Flows. Our dedicated team is already checking this and more updates will follow.
Posted May 18, 2026 - 12:32 UTC
This incident affected: WhatsApp Business (Brazil, EU Region-locked, Global (Europe), Great Britain, Hong Kong, India, Indonesia, Malaysia, Pakistan, Qatar, Saudi Arabia, Singapore, Turkey, United Arab Emirates, United States).