Multiple locations - Planned maintenance of database infrastructure
Completed
The scheduled maintenance has been postponed. A new time will be announced at a later date.
Posted Jul 26, 2024 - 14:07 UTC
Scheduled
We will be performing routine patching of databases across multiple data centers, including Hong Kong, United Arab Emirates and South Africa.
During this process, you may experience brief service disruptions, including rejected API calls, minor delays in message processing, and occasional errors on the Customer Portal interface. These interruptions are expected to last no more than 15 minutes per location.
This patching is essential to keep our databases current and ensure they operate at peak performance.
Start (UTC): 08 August 2024 22:00
End (UTC): 09 August 2024 06:00
Purpose: Database patching
Posted Jul 25, 2024 - 08:10 UTC
This scheduled maintenance affected: SMS (Hong Kong, South Africa, United Arab Emirates), Number Lookup (Hong Kong, South Africa, United Arab Emirates), WhatsApp Business (Hong Kong, United Arab Emirates), SMPP (Hong Kong, South Africa, United Arab Emirates), HTTP API (Hong Kong, South Africa, United Arab Emirates), ChatApps (Hong Kong, United Arab Emirates), SIP Trunk (Hong Kong, South Africa, United Arab Emirates), Voice (Hong Kong, South Africa, United Arab Emirates), SMTP (United Arab Emirates), Email (United Arab Emirates), Mobile Push Notifications (United Arab Emirates), Customer Portal Login/Homepage (United Arab Emirates), People (United Arab Emirates), Moments (United Arab Emirates), Analyze (United Arab Emirates), Conversations (United Arab Emirates), Answers (United Arab Emirates), Channels and Numbers (United Arab Emirates), Other Portal Apps (United Arab Emirates), RCS (United Arab Emirates), and Live Chat (United Arab Emirates).