The issue has been successfully resolved and the service is once again operational. AI assistant and some helper AI tools were not working affecting the products and services that utilize them.
Start (UTC): 27 January 10:47 End (UTC): 27 January 13:14 Impact: The issue affected Answers and Conversations services that use AI
Posted Jan 27, 2026 - 13:18 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 27, 2026 - 13:01 UTC
Investigating
We are currently experiencing issues with AI assistant service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Posted Jan 27, 2026 - 12:27 UTC
This incident affected: Conversations (Global (Europe)) and Answers (Global (Europe)).