The issue has been successfully resolved and the services are once again operational. During the reported period, you may have experienced processing issues and difficulties connecting to the HTTP API and SMPP endpoints hosted on our Indonesia data center.
Start (UTC): 26 September 2025 11:05 End (UTC): 26 September 2025 12:45 Impact: General service degradation
Posted Sep 26, 2025 - 13:09 UTC
Investigating
We are currently experiencing general service degradation over Indonesia data center. The scope of the issue is currently being investigated and more information will follow in the next update.
Posted Sep 26, 2025 - 12:41 UTC
This incident affected: Customer Portal Signup/Login (Indonesia), People (Indonesia), Moments (Indonesia), Analyze (Indonesia), Conversations (Indonesia), Answers (Indonesia), Channels and Numbers (Indonesia), Other Portal Apps (Indonesia), SMPP (Indonesia), and HTTP API (Indonesia).