We will be performing planned maintenance on database infrastructure supporting content-related services at our Europe Region-locked data centers. The goal of this work is to migrate the underlying database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.
Preventive measures have been implemented to minimize any potential impact; however, customers may experience the following temporary limitations during the maintenance window:
1. Voice: Processing of new voice recordings may be delayed, and downloading recordings may be unavailable.
2. Conversations: Saving a note attachment permanently may fail. Sending an email through a web form with an attachment may also fail.
3. Broadcast: Downloading or reviewing recipient lists may be unavailable. Campaigns whose recipient files have expired may fail to launch.
4. Email: Loading or previewing uploaded HTML, retrieving attachments or images through the Portal, and managing stored content may fail or be delayed. New content uploads, direct download links, template processing, and inbound email-content uploads are expected to remain available.
Any disruption is expected to last no longer than 20 minutes within the scheduled maintenance window.
Start (UTC): 03 November 2026 05:00 End (UTC): 03 November 2026 06:00 Purpose: Database migration and infrastructure maintenance
Posted Oct 16, 2026 - 12:35 UTC
This scheduled maintenance affects: Moments (EU Region-locked), Conversations (EU Region-locked), Email (EU Region-locked), and Voice (EU Region-locked).