We experienced a degradation in our Global Europe data center that affected WhatsApp Templates functionality, which caused issues when consulting WhatsApp templates
During this period, you may have experienced errors or delays while checking WhatsApp Templates over Portal, and 5xx errors while calling the "/whatsapp/2/senders/{sender}/templates" endpoint via API.
We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Start (UTC): 30-12-2025 19:45 End (UTC): 30-12-2025 20:52
Posted Dec 30, 2025 - 21:13 UTC
This incident affected: WhatsApp Business (Global (Europe)).