The issue has been successfully resolved and the service is once again operational.
Start (UTC): 18 February 2026 8:00 End (UTC): 18 February 2026 9:25 Impact: delays in message processing and issues with persons Flow entering
Posted Feb 18, 2026 - 09:31 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 18, 2026 - 09:14 UTC
Investigating
We are currently experiencing issues with our Moments service hosted on Global (Europe) Datacenter. You may experience issues with message processing and persons not entering Flows. Our dedicated team is already checking this and more updates will follow.
Posted Feb 18, 2026 - 08:51 UTC
This incident affected: Moments (Global (Europe)).