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Operational

Maintenance

Major Outage

Degraded

Indonesia - Issues with file processing in multiple services

Incident Report for Infobip

Resolved

We experienced an incident on our platform affecting multiple services on our Indonesia data center.
During the incident timeframe, you may have observed difficulty uploading, downloading and deleting files utilized in Voice, Moments, Conversations, Email, WhatsApp and Viber services.
Incident has been resolved.

Start (UTC): 04 November 2026 06:00
End (UTC): 04 November 2026 09:00
Impact: Issue with uploading, downloading and deleting files utilized in Voice, Moments, Conversations, Email, WhatsApp and Viber services.

Posted Nov 04, 2026 - 11:23 UTC

This incident affected: Moments (Indonesia), Conversations (Indonesia), Email (Indonesia), WhatsApp Business (Indonesia), ChatApps (Indonesia), and Voice (Indonesia).