Start (UTC): 14 July 2026 12:31 End (UTC): 14 July 2026 22:14
Impact: Users may have experienced payment processing issues where card payments could be charged but not immediately completed or reflected in their account balance.
Posted Jul 14, 2026 - 23:38 UTC
Identified
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
Posted Jul 14, 2026 - 22:49 UTC
Investigating
We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update.
You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.
Posted Jul 14, 2026 - 20:55 UTC
This incident affected: Other Portal Apps (Global (Europe), United States).