Resolved
The issue has been successfully resolved, and the service is now fully operational.
During the specified period, degraded performance was experienced in SaaS, CPaaS, and Broadcast services, which may have caused delays in traffic processing or unresponsiveness.
Start (UTC): 07 October 2026 07:15
End (UTC): 07 October 2026 08:35
Posted Oct 07, 2026 - 08:53 UTC
Identified
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
Posted Oct 07, 2026 - 08:20 UTC
Update
We are continuing to investigate this issue.
Posted Oct 07, 2026 - 07:52 UTC
Investigating
We are currently experiencing performance issues affecting the processing of traffic related to SaaS, CPaaS and Broadcast services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
Posted Oct 07, 2026 - 07:28 UTC
This incident affected: Moments (Global (Europe), EU Region-locked, Great Britain, India, Indonesia, Mexico, Pakistan, Qatar, Saudi Arabia, Turkey, United Arab Emirates, United States), Conversations (Global (Europe), EU Region-locked, Great Britain, India, Indonesia, Mexico, Pakistan, Qatar, Saudi Arabia, Turkey, United Arab Emirates, United States), Answers (Global (Europe), EU Region-locked, Great Britain, India, Indonesia, Mexico, Pakistan, Qatar, Saudi Arabia, Turkey, United Arab Emirates, United States), SMS (Brazil, Canada, EU Region-locked, Global (Europe), Great Britain, Hong Kong, India, Indonesia, Malaysia, Mexico, Pakistan, Qatar, Saudi Arabia, Singapore, South Africa, Turkey, United Arab Emirates, United States, Vietnam), and Email (Brazil, EU Region-locked, Global (Europe), India, Indonesia, Mexico, Pakistan, Qatar, Saudi Arabia, Singapore, United Arab Emirates, United States).