The issues with the Conversations panel have been resolved
Start (UTC): 18 February 15:05 End (UTC): 18 February 16:08
Impact: You may have experienced delays in the All Work tab which was affecting the capability to assign a conversation to an agent.
Posted Feb 18, 2025 - 17:03 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 18, 2025 - 16:45 UTC
Investigating
We are currently experiencing issues with Conversations service over our global data center. You might experience delays on the All Work tab and issues with Conversations assignment.
Our dedicated team is already investigating the issue and more updates will be shared soon
Posted Feb 18, 2025 - 16:35 UTC
This incident affected: Conversations (Global (Europe)).