We had experienced issues with the Conversations and Answers services over our Global (Europe) data center.
During the incident, you might have experienced issues with Closed Conversations appearing as Open or being displayed in 'All Work', and issues with Conversations assignment. The issue also affected our 'Answers' service, resulting in message delivery failures, unsuccessful attempts to transfer to agents, or close conversation action issues.
Start (UTC): 03 June 2025 00:04 End (UTC): 03 June 2025 15:06 Impact: Multiple issues with Conversations and Answers services on Global (Europe) data center.
Posted Jun 03, 2025 - 19:13 UTC
Update
Our team is continuing to work on a fix to restore full functionality of the services as soon as possible.
Posted Jun 03, 2025 - 15:27 UTC
Update
Our engineers are still investigating and working toward a resolution for the current issue.
Posted Jun 03, 2025 - 11:41 UTC
Update
Our team is actively working to resolve the issue as quickly as possible.
The issue also affected our 'Answers' service. You might experience message delivery failures, unsuccessful attempts to transfer to agents, or close conversation action issues.
Posted Jun 03, 2025 - 07:54 UTC
Update
We're still actively working on resolving this issue.
We're aware that closed conversations are displayed in 'All Work' and show an 'Open' status.
Posted Jun 03, 2025 - 06:40 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jun 03, 2025 - 05:52 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 03, 2025 - 05:25 UTC
Investigating
We are currently experiencing issues with Conversations service over our Global (Europe) data center. You might experience issues with Closed Conversations appearing as Open and issues with Conversations assignment.
Our dedicated team is actively investigating the issue and working to restore full functionality as soon as possible. We will share further updates as they become available.
Posted Jun 03, 2025 - 04:49 UTC
This incident affected: Conversations (Global (Europe)).